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ICICI Bank
ICICI Bank Limited
Customer satisfaction rating: 64%
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16141
COMPLAINTS
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ICICI Bank Customer Care

ICICI Bank Limited

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Address
ICICI Bank Towers, Bandra-Kurla Complex
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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1728
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675
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688
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380

Phone:
Phone:
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783
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410

Additional info
ICICI Phone Banking Center
ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032

Registered Office
ICICI Bank Limited, Landmark: Race Course Circle, Vadodara 390 007

Customer satisfaction rating
64%
Complaints
16141
Pending
687
Resolved
9649
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ICICI Bank Complaints & Reviews

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[Resolved]

 Paras Ram Saini
Sir/Madam,
With due respect I wish to state that Bharat Sanchar Nigam Limites (BSNL) had Started a special offer of Call Now Card on purchase of these cards on line.
This was a special Holi Offer on Purchase on 22nd and 23rd March 2008 only. This offer was also advertised on News Channels and Internet site of BSNL (www.bsnl.in). Under
This offer a customer was to pay Rs.10(Rs.11 with taxes) for which he was to be given a Call Now Card of the calling value of Rs.100.I made two payment. One on[protected] and second on[protected] and the payment was also confirmed by BSNL Site and My Punjab National Bank Mandi (H.P.)Branch also shows payment made twice. I was to be given Secret Pin Number immediately. However, until today I am unable to get these cards. I had told my this problem at Mandi BSNL Office but still my problem is not solved. The higher authorities were ignorant of these schemes.
On internet site, I was advised that if there is any problem to customers then they should mail at the following address: [protected]@billdesk.com

I sent Mail of my problem to the above site. But in reply I was told that my payment has been confirmed and amount has been deposited with BSNL I was advised to contact my nearest BSNL office. I also contacted the BNSL office. But my problem could be solved yet. I also contacted at BSNL Toll free NO.[protected] but no satisfactory answer could be received.
I am suffering since one-week mentally and financially.
Kindly solve my Problem
Following is details of my orders and payment confirmation.

Name Of Bank : Punjab National Bank, Mandi, Himachal Pradesh Pin 175001
Site : www.bsnl.co.in
Biller : portal.bsnl.in/itc/aspxfiles/login.aspx
Amount : Rs.11 each two times as per the following details

1 ) BSNL User ID : paras2242420
Portal Transaction ID TXN[protected] Rs.11 on[protected]
Payment Confirmation No = 231034
Bank Receipt No. = TRTR/[protected]/[protected]:58:35/UB
2) BSNL User ID : paras2242420
Portal Transaction ID : TXN[protected] Rs.11 on[protected]
Bank Receipt No =TRTR/[protected]/[protected]:57:28/UB


Please call me on my Mobile No.[protected] So that I can
discuss in details.
Thanks a lot
Yours
Paras Ram Saini Mandi (H.P.)
Complaint marked as Resolved Aug 14, 2020
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    [Resolved]

     Nitin Bankapure
    Hi all,
    I am the saving account holder (forcefully as my company account with them) for the ICICI bank.

    Through NEt banking I have downloaded my last year bank statement. After going through the statement I found that there is NO name of the account holder on the statement. Only Account number was printed. As I need to submit the entire year statement to Passport office, I can not submit the 12 copies of the monthly statement which are receiving every month. When I enquired abouth this in the bank I got the answer that then whats wrong to submit the 12 copies. I think the person who told me this should experience the same in future.
    For getting the entire year statement I need to pay Rs.224/- which is very huge amount. Also the printout given to me was very faint & one could hardly read the statement. When I asked about this I got reply that this one only we can give. Also statement was given oon plain paper & without signature.
    I want to make complaint over here that when the bank has given the facility to download the statement why there is no Name & address on the statement. Bank is giving the reason of " Due to security measure" we are not providing. Then we should have the option for the same to select the name address.
    I think bak wants to earn the mony by cheating the people like this way.
    May be some people may have got cheated through some other way.
    As our company is asking to open the account in this bank we have no choice to open the account with this bank.
    Government should make the compultion to the bank to provide pass book so that people should not have to pay such charges.
    Complaint marked as Resolved Aug 14, 2020
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      [Resolved]

       birinder singh
      Dear sir
      I had requested for my password to my demat account on 2-3-08 after i forgot my password.In response ICICI sent me by expressit courier on 3-3-08.As per ICICI bank policy I should have recieved the password latest within 7 days.but I never recieved the password.They made me wait for the same for till 15-3-08.On18-3-08 I wrote a mail to the GM ICICI customer services department to either give me the password on phone or ensure that I recieved the password at the earliest.who also did not bother to even reply the mail.I again requested for the new password on 18-3-08.ICICI despatched the password on 18-3-08 but On 25-3-08, when I didnot recieve the password I called the ICICI customer care to know the status of my password and I was shocked to learn that they had again despatched the password for the 3rd time on 24-3-08 without my request.On 26-3-08 I received the password that was despatched on 18-3-08 but I could not login with that password because before I recieved the 2nd password they sent another one(3rd).Now i am still awaiting for the password that was despatched on 24-3-08.In the process I have lost complete one month and suffered losses to the tune of Rs. 50, 000.
      Complaint marked as Resolved Aug 14, 2020
      ICICI demat password is total crap. I lost my password about 2 1/2 years back and still could not get the password. I even went to their branch several times and still nothing happened.
      I mean ICICI Demat Service is total crap.

      ICICI Demat Services — Non-receipt of Statements

      I've been repeatedly seeking a STT statement. To my surprise, courier company confirms that ICICI has been despatching them to my two year old address. ICICI refuses to register my complaints. May be I should shift to another bank!
      HELLO,
      Is ICICI listening ?
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      Dear Sir,

      I dont have any of my Account neither in ICICI Bank nor in ICICI Demat. Since last 7-8 months i have been receiving messages on my mobile no.[protected]. It disturbs me a lot.

      Requesting you to please look into the matter and stop sending me further messages.
      Now is the situation i am fedup receiving all such type o[censored]seless messages.

      Regards

      Vikrant Gupta
      Ph. No.[protected]Mumbai)

      ICICI Demat Services — Account Opening with ICICI Demat

      I was trying to open an account with ICICI Demat from last year. I have filled in their application nearly 4-5 times for the same purpose. Every time they will send some executive to my office to get it filled in. After that nothing is been heard from them.

      This time, last month I went to ICICI Direct Jayanagr 3rd Block Branch to get this done. I was attended by a guy named Balaji Jayashekaran. They found my PAN number updated in their database last year. I was told to come there with all required documents the very next day. This time I was attended by a lady who took my signatures in their application form and all the documents. They told me it will take 4 days to delete my existing data from their database and another 5 days to get the account opened as the verification was done in ICICI Bank 3rd Block Branch that day itself in my presence. Now it has been more than 15 days and in between all these days I have been checking with Balaji the status who is Sales Manager there. Every time I hear from him the account is getting processed. Today I went there and checked with them stepping in their office, the reply was, from head office they asked further verification or signature from ICICI Bank Manager to make sure data from database is deleted. This time I was told by Balaji he has collected the signature for the same and sent it across to head office thru courier. Dont know how true is this.

      Really getting frustrated with ICICI's services and hats off to them they can be proud of being one of the WORST Bank Services in India.

      -Rijish
      Jayanagar
      my self pawar venkatesh
      bank name-icici bank
      client id[protected]
      dp id -in302679.

      so ple send dmat statement as early as possible
      thanking you,
      Hi u wish i could send u my executive
      and i promise i will provide u lowest brokerage.
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      icici-demat services — non receipt of statements

      My Demat a/c no is IN[protected], name C.S.Dhaveji. I am not receiving the statements, which were being sent by post/courier since last 18months. Kindly look into and arrange to send the statements periodically( quarterly or when there is any change)
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        ICICI Bank Credit Card — Mistake in Name printed on Draft of Preapproved loan and cancalled loan by request of changing it. [Resolved]

         KAPIL N JOSHI
        Respected all,
        I am using icici bank credit card since one year I got an preapproved loan offer of PLCC against my...
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        [Resolved]

         Rakesh Chhabra
        Hi,

        My name is Rakesh Chhabra and I am working in Pune.

        I was reviewing my mini statement last month and saw a debit of approx 8300 RS from my salary account. When I enquired about this debit, the bank has reverted that the collection department has deduced this amount because of outstanding of my credit card. The credit card number given in the statement was also not matching with the one I am having currently.

        When I ask them as to how they can allow anybody to debit my salary account without my instruction or without informing me the response I got was that when you take a credit card from ICICI there is a clause that they have a right to debit amount in case of any outstanding from other relationship within the Bank.


        I have sent mails to ICICI bank as well as collection department but there is no response on the details of the debit i.e. actual amount and the charges. Nobody picks up on the contact number provided and even no response even after sending so many reminder mails.

        If this continues I have no other option apart from going to a consumer forum/court. Please advice what should be done in this case.

        Regards
        Rakesh Chhabra
        Complaint marked as Resolved Aug 14, 2020
        Sir my account shows 200/- rs less pls do the needfull.
        I want my bank statement of salary account, my acc. no.[protected], from 1st april to 31st aug 2009.please check in to the matter & please send me rply as soon as possible.
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          ICICI Bank Ltd / Two Wheeler Loan — Non receipt of of two wheeler NOC from ICICI Bank - Reg. [Resolved]

           N.Ravichandran
          I have taken a Two Wheeler loan from ICICI Bank, Loan Account no- LTCGP[protected] and gone for the forecloser of the loan...
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          ICICI Bank — Unauthorised deduction of credit card amount from borrowers savings account [Resolved]

           pnb_2k
          I had ICICI Bank EMI card. I used that EMI card to pay hospital bills. Then later on paying EMI for 3 months, i paid remaining...
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          [Resolved]

           ANIKET SANJAY PAVLEKAR
          I WAS HAVING AN ICICI LOMBARD INSURANCE WHICH WAS PAID BY BY CREDITCARD OF ICICI NO:[protected]
          I MET WITH AN ACIDENT WHICH COST ME 92000 RS/-.AND AT THAT TIME MY FRIEND SWIPE TOTAL AMOUNT OF THAT CARD HE FOOLD ME TELLING ME THAT CARD IS WITH ME SAFELY AND WHEN I SAID TO HIM THAT I NEED CARD I NEED TO WIDRAW MONEY FROM THAT CARD TO PAY MY HOSPITAL BILL HE NEVER RESPOND AND FURTHER STOPED RECIVING MY CALLS AND NEVER TURND UP. I INFRMD TO ICICI CREDITCARD DEPARTMENT BY PHONE. THEY SAID TO ME THAT I NEED TO PAY THE WHOLE AMOUNT. I PAID 54000 RS/-. AGAIN THEY ADDED LATE FEES AND INTREST RETE ON THS CARD NOE IT HAS BECOME 11000 RS/-.WHN I CALLED ICICI THEY TOLD ME THAT THIS CARD a/c IS BEEN WITH SETELMENT DEPARTMENT ANS THEY GAVE ME 2 NO# I CALL THS 2 NO# DAILY MORE THAN 50 TIMES EACH TIME THE NO# COMES BUSY AND IF IT RINGS NOBODY PICKS UP THE PHONE AND IF SOMEBODY PICKS UP THE PHONE THEY DISCONECT THECALL.MORE THAT 5 TIMES IN A DAY THEY DISCONNECT THE CALL. I WAS 18 YEARS WHEN THEY GAVE ME CREDIT CARD AND TOP OF THAT ONCE THEY CAME TO MY HOUSE AN HARASS ME AS WELL AS MY PARENTS BY TELLING THEM WE WILL PUT POLICE CASE AND PUT A CASE IN COURT AGAINST YOUR SON.
          Complaint marked as Resolved Aug 14, 2020
          ********************************************************************************...
          Developing a Formal Invitation
          1. Place Samford's seal or logo at the top. (Seal use must be approved by President's Office.)

          2. List the name(s) of the host(s), using the host's full name. Omit honorifics such as Dr., Mr., Mrs. and Ms. unless the person holds an official rank.

          The host's title goes on a line beneath the host's name. When there are multiple hosts, the most senior person's name is listed first. The exception to

          this rule is for the president and spouse (i.e., "President and Mrs. Andrew Westmoreland, " no title beneath).

          3. Extend the invitation.
          very formal: "request(s) the pleasure of your company at"
          less formal: "cordially invite(s) you to"

          4. List the event, such as "dinner, " a reception" or "lunch."

          5. Give the purpose of the event (i.e., "in honor of...").

          6. Give the date.
          very formal: "Friday, the twelfth of February"
          less formal: "Friday, February 12"

          7. Write out the time (i.e., "at seven o'clock"). Add "in the morning, " "in the afternoon" or "in the evening" if the event title doesn't give an

          indication. It would be unnecessary to list "in the evening" if the event is a dinner, for example.

          8. Give the location, including street address. For campus buildings, state the room within the building and the building name. For an off-campus

          property, state the full name, street address and city.

          9. List any special instructions, such as "map enclosed."

          10. List R.S.V.P. information. If you are issuing an invitation without a separate response card, print the address and telephone number of the person

          handling replies. If you are supplying response cards, state "Response card enclosed." Do not list a cutoff date for a reply.

          Formal Invitation Sample
          J. Bradley Creed
          Provost and Executive Vice President
          requests the pleasure of your company
          at dinner
          in honor of Walter Isaacson
          Friday, the twelfth of February
          at seven o'clock
          in the Grand Ballroom
          The Club
          One Robert Smith Drive
          Homewood

          map enclosed

          R.S.V.P. Office o[censored]niversity Relations
          [protected]



          Semiformal Invitation Sample
          President and Mrs. Andrew Westmoreland
          cordially invite you
          to dinner
          to welcome the university's new provost
          Friday, February 12
          at 7 p.m.
          in the Flag Colonnade
          Ralph Waldo Beeson University Center

          Response card enclosed


          *************
          1. Place Samford's logo at the top.

          2. List the name(s) of the host(s). Omit honorifics such as Dr., Mr., Mrs. and Ms. unless the person holds an official rank. The host's title goes on a

          line beneath the host's name. When there are multiple hosts, the most senior person's name is listed first. The exception to this rule is for the

          president and spouse (i.e., "President and Mrs. Andrew Westmoreland, " no title beneath).

          3. Extend the invitation.
          semiformal: "cordially invite(s) you to"
          informal: "invite(s) you to join us"

          4. List the event, such as "dinner, " a reception" or "lunch."

          5. Give the purpose of the event (i.e., "in honor of...").

          6. Give the date (i.e., "Friday, February 12").

          7: State the time (i.e., "at 7 p.m.").

          8. Give the location, including street address. For campus buildings, state the room within the building and the building name. For an off-campus

          property, state the full name, street address and city.

          9. List any special instructions, such as "map enclosed."

          10. List R.S.V.P. information. If you are issuing an invitation without a separate response card, print the address and telephone number of the person

          handling replies. If you are supplying response cards, state "Response card enclosed." Do not list a cutoff date for a reply.

          Informal Invitation Sample
          Bobby Bryant
          Dean of the McWhorter School of Pharmacy
          and
          Matt Kerlin
          Minister to the University
          invite you to join us
          for a picnic lunch
          to celebrate the new medical missions program
          Friday, February 12
          at 12 p.m.
          at Ben Brown Plaza
          ********************************************************************************...
          The term 'Assessment Centre' can be defined as ‘A method for assessing aptitude and performance; applied to a group of participants by trained

          assessors using various aptitude diagnostic processes in order to obtain information about applicants' abilities or development potential.’

          As you can see, this does not refer to a location, but to a process which is being increasingly used by organizations to assess staff, either as part of

          the recruitment process or for internal promotion. Assessment Centres allow you to demonstrate aptitude and general skills related to the requirements of

          the job.

          The Assessment Centre develops a set of varied exercises which are designed to simulate different aspects of the work environment. These exercises

          usually last from half-a-day to two full days. They are usually conducted at the employer's training facility or in facilities provided by the HR

          consultancy, that have been contracted to design and conduct the testing.

          Types of Assessment and Development Centre Exercise
          The most common type of assessment centre exercises include:



          An in-tray or in-basket exercise asks to assume a particular role as an employee of a fictitious company and work through the correspondence in your

          in-tray. This exercise is designed to measure your ability to organize and prioritize work.

          In a presentation exercise, you will be given a topic or possibly a choice of topics and asked to make a presentation of around ten minutes with five

          minutes at the end for questions. This is designed to measure your presentation skills including your ability to organise and structure the information and

          to communicate your points clearly and concisely.

          Group discussion exercises involve you working with other candidates as part of a team to resolve a presented issue. These exercises are designed to

          measure interpersonal skills such as group leadership, teamwork, negotiation, and group problem solving skills.

          Panel interviews are regarded as a more objective means of assessing your suitability as you will be interviewed by between three and five people and

          therefore the decision is not reliant on just one person's opinion. In addition, they are usually more structured than a one-to-one interview as the panel

          need to assess all of the candidates against the same criteria.

          The expense of conducting an assessment centre is usually somewhere between $1, 000 and $5, 000 per candidate. This tends to restrict their use to

          situations where the costs can be justified in terms of preventing high expenses associated with unsuitable personnel e.g. high staff turnover or poor job

          performance resulting in low productivity.

          Assessment centres are seen as one of the most effective ways of identifying top candidates who'll get on well with others and fit in with the

          organizations culture. According to the Chartered Institute of Personnel and Development's ‘Recruitment, Retention and Turnover 2004 Survey’, 34 per

          cent of employers now use assessment centres when recruiting managers, professionals and graduates. This figure will inevitably grow as organizations

          seek to make more accurate selection and promotion decisions.

          The assessment centre method is utilized in a variety of settings including industry and business, government, armed forces, educational institutions, and

          safety forces to select individuals for supervisory, technical, sales, or management positions. One recent trend is in the development of mass testing.

          This is done by video-taping candidates as they perform various exercises and by using objectively scored exercises. This permits the assessment of a

          much larger number of candidates per day as the scoring is done later and requires far less observation and administration.



          Assessment centres are usually used after the initial stages of the selection process, because of the large amount of time and expense in conducting

          them, and usually follow the initial job interview. Other measurements such as psychological tests may complement the selection process. They are

          commonly held either on employers’ premises or in a hotel and are considered by many organizations to be the fairest and most accurate method of

          selecting staff. This is because a number of different selectors get to see you over a longer period of time and have the chance to see what you can

          do, rather than what you say you can do, in a variety of situations.

          How are the Assessment and Development Centre Exercises Conducted?
          Assessment Centres may be conducted by HR personnel within the employer company or by outside consultants. They are highly structured in their

          design, application, and assessment procedure and are specifically adapted to assess factors such as your level of skills, aptitude and compatibility with

          the organization's culture. Each test measures a range of indicators within these factors.

          During each test, a group of observers will rate you on a range of set indicators, using a prescribed performance scale. Results are then cross compared

          against the same indicators, which are measured in other tests. Following test completion, observers meet to discuss the test results and reach a group

          consensus about your ratings.

          At the beginning of the assessment, you should receive an initial briefing about the timetable of tests, location of rooms etc. Prior to each test, you

          will be given instructions describing the exercise, your role, timeframe's, equipment etc. You will not be told in detail about the individual indicators

          which will be measured. In addition, you are unlikely to receive feedback on your results, unless you have been successfully selected.
          ********************************************************************************...


          -cooperation aggressiveness, LEADERSHIP does it make sense

          Great attitude = great managers
          The prime impetus to pursue a management specialisation is the fact that it is the most sought-after qualification today. There is no denying the

          importance of management education, since it is the acquisition of this knowledge that instils a new confidence and poise, making individuals ready to

          meet the challenges and opportunities of the corporate world.

          But beyond the management concepts and skills that you imbibe at B-school, the one critical aspect that makes or mars your career is attitude. The

          right attitude centres on the WIN principle -- Work hard, Innovate and Never give up.

          Most people work for 25 to 30 years, which can be broadly divided into four phases of five to seven years each. The first lasts roughly five years

          during which you learn to perform as an individual and as part of a team. Along the way you learn the significance of individual performance to the

          results achieved by the team.

          In the second phase, when the individual leads the team as a manager, he learns that he is as good as his team. If he is able to motivate his team to

          put in 100 per cent, he can deliver 100 per cent. In the process, he hones his people management, relationship building, crisis resolving and

          decision-making skills.

          The third and fourth phases are the most critical, where the practical training and exposure of the first two phases are instrumental in helping you

          withstand the pressures of the top and succeed.

          In the fourth phase, you are expected to take care of the CEO: Customers, Employees and the Organisation/owners. That's where your experience,

          foresight and understanding of the business model and its needs come into play. Remember, the top of the pyramid is narrow -- there's room only for

          the best.

          Aggressive
          Aggressive managers who blame others when things go wrong are more likely to get promoted than managers who feel guilty and accept responsibility for

          failure – or so many employees believe.

          co-operative manager
          What is a co-operative manager? The obvious answer is - the manager of a co-operatve. But, the question goes beyond the literal - it is a critical

          question for all co-operatives because managers of co-operatives require co-operative specific commitments and skills.

          In appointing managers who do not have the necessary co-operative commitment and skills, co-operatives are introducing a risk that could eventuate in

          co-operative failure - as a co-operative if not as a business.

          See also the paper: Why do co-operatives fail as co-operatives?

          The boards of co-operatives are accountable to members for the managers they appoint. Boards have to recruit managers who have the competencies

          required to manage the co-operative but also to reflect and reinforce co-operative values and principles.

          A board must have a capacity to judge the required competencies of a manager for the co-operative- including how and when a co-operative manager

          reflects and reinforces co-operative values and principles. There are general competencies required of all managers and these include:

          Understanding and setting goals and targets.
          Staff management.
          Time management.
          Financial management.
          Making effective and efficient decisions.
          Distinguishing between data and information.
          Understanding the differences between causes and consequences.
          Using technology effectively and efficiently.
          Selecting and using advisers.
          The management of conflict.
          In addition, there are the specific competencies required for a co-operative that depend on the nature of the business, its developmental stage, its size

          and its technological complexity.

          Leadership
          Leadership skills are needed at every level in the organization. Consistent training and approach from the executive level through managers and

          supervisors will help all in the organization develop their leadership skills.
          In any organization leadership qualities can always be expanded. With Six Sigma Plus one of the objectives is to expand the concept of leadership skills

          beyond that of organizational position. Frequently people equate leadership with some title, position, or rank. Those who have demonstrated leadership

          qualities frequently have these titles. Unfortunately there are cases where the title or position has been granted before the leadership skills have been

          developed. This is an indication of lapse of leadership responsibility by those who place an unprepared person in a role requiring extensive leadership

          skills. Too often very successful technical people are placed in roles with leadership requirement without being prepared. The best engineer is made

          Engineering Manager or the best operator is made Supervisor. None o[censored]s would allow people untrained in Civil Engineering to design and build a major

          highway. Neither would many o[censored]s willingly go into surgery with the person performing the operation having no training in medicine. Yet many of our

          management and supervisory positions are filled with very competent technical people with little preparation for management or supervisor duties. In those

          cases there are basically two options. One is to move along and hope that instinct and a good support structure will be adequate. The second option is

          begin accelerated leadership training aimed at developing the leadership skills and knowledge base required for a leadership position.

          One measure of success in leadership is the cultivation of employees. This employee empowerment and employee motivation makes leaders much more

          effective and efficient
          Theory Z is an approach to management based upon a combination of American and Japanese management philosophies and characterized by, among other things, long-term job security, consensual decision making, slow evaluation and promotion procedures, and individual responsibility within a group context. Proponents of Theory Z suggest that it leads to improvements in organizational performance. The following sections highlight the development of Theory Z, Theory Z as an approach to management including each of the characteristics noted above, and an evaluation of Theory Z. Realizing the historical context in which Theory Z emerged is helpful in understanding its underlying principles. The following section provides this context.

          DEVELOPMENT OF THEORY Z
          Theory Z has been called a sociological description of the humanistic organizations advocated by management pioneers such as Elton Mayo, Chris Argyris, Rensis Likert, and Douglas McGregor. In fact, the descriptive phrase, "Theory Z." can be traced to the work of Douglas McGregor in the 1950s and 1960s. McGregor, a psychologist and college president, identified a negative set of assumptions about human nature, which he called Theory X. He asserted that these assumptions limited the potential for growth of many employees.

          McGregor presented an alternative set of assumptions that he called Theory Y and were more positive about human nature as it relates to employees. In McGregor's view, managers who adopted Theory Y beliefs would exhibit different, more humanistic, and ultimately more effective management styles. McGregor's work was read widely, and Theory Y became a well-known prescription for improving management practices.

          But in the 1970s and 1980s, many United States industries lost market share to international competitors, particularly Japanese companies. Concerns about the competitiveness o[censored]. S. companies led some to examine Japanese management practices for clues to the success enjoyed by many of their industries. This led to many articles and books purporting to explain the success of Japanese companies. It was in this atmosphere that Theory Z was introduced into the management lexicon.

          Theory Z was first identified as a unique management approach by William Ouchi. Ouchi contrasted American types of organizations (Type A) that were rooted in the United States' tradition of individualism with Japanese organizations (Type J) that drew upon the Japanese heritage of collectivism. He argued that an emerging management philosophy, which came to be called Theory Z, would allow organizations to enjoy many of the advantages of both systems. Ouchi presented his ideas fully in the 1981 book, Theory Z: How American Companies Can Meet the Japanese Challenge. This book was among the best-selling management books of the 1980s.

          Professor Ouchi advocated a modified American approach to management that would capitalize on the best characteristics of Japanese organizations while retaining aspects of management that are deeply rooted in U.S. traditions of individualism. Ouchi cited several companies as examples of Type Z organizations and proposed that a Theory Z management approach could lead to greater employee job satisfaction, lower rates of absenteeism and turnover, higher quality products, and better overall financial performance for U.S. firms adapting Theory Z management practices. The next section discusses Ouchi's suggestions for forging Theory Z within traditional American organizations.

          THEORY Z AS AN APPROACH TO MANAGEMENT
          Theory Z represents a humanistic approach to management. Although it is based on Japanese management principles, it is not a pure form of Japanese management. Instead, Theory Z is a hybrid management approach combining Japanese management philosophies with U.S. culture. In addition, Theory Z breaks away from McGregor's Theory Y. Theory Y is a largely psychological perspective focusing on individual dyads of employer-employee relationships while Theory Z changes the level of analysis to the entire organization.

          According to Professor Ouchi, Theory Z organizations exhibit a strong, homogeneous set of cultural values that are similar to clan cultures. The clan culture is characterized by homogeneity of values, beliefs, and objectives. Clan cultures emphasize complete socialization of members to achieve congruence of individual and group goals. Although Theory Z organizations exhibit characteristics of clan cultures, they retain some elements of bureaucratic hierarchies, such as formal authority relationships, performance evaluation, and some work specialization. Proponents of Theory Z suggest that the common cultural values should promote greater organizational commitment among employees. The primary features of Theory Z are summarized in the paragraphs that follow.

          LONG-TERM EMPLOYMENT
          Traditional U.S. organizations are plagued with short-term commitments by employees, but employers using more traditional management perspective may inadvertently encourage this by treating employees simply as replaceable cogs in the profit-making machinery. In the United States, employment at will, which essentially means the employer or the employee can terminate the employment relationship at any time, has been among the dominant forms of employment relationships. Conversely, Type J organizations generally make life-long commitments to their employees and expect loyalty in return, but Type J organizations set the conditions to encourage this. This promotes stability in the organization and job security among employees.

          CONSENSUAL DECISION MAKING
          The Type Z organization emphasizes communication, collaboration, and consensus in decision making. This marks a contrast from the traditional Type A organization that emphasizes individual decision-making.

          INDIVIDUAL RESPONSIBILITY
          Type A organizations emphasize individual accountability and performance appraisal. Traditionally, performance measures in Type J companies have been oriented to the group. Thus, Type Z organizations retain the emphasis on individual contributions that are characteristic of most American firms by recognizing individual achievements, albeit within the context of the wider group.

          SLOW EVALUATION AND PROMOTION
          The Type A organization has generally been characterized by short-term evaluations of performance and rapid promotion of high achievers. The Type J organization, conversely, adopts the Japanese model of slow evaluation and promotion.

          INFORMAL CONTROL WITH FORMALIZED MEASURES
          The Type Z organization relies on informal methods of control, but does measure performance through formal mechanisms. This is an attempt to combine elements of both the Type A and Type J organizations.

          MODERATELY SPECIALIZED CAREER PATH
          Type A organizations have generally had quite specialized career paths, with employees avoiding jumps from functional area to another. Conversely, the Type J organization has generally had quite non-specialized career paths. The Type Z organization adopts a middle-of-the-road posture, with career paths that are less specialized than the traditional U.S. model but more specialized than the traditional Japanese model.

          HOLISTIC CONCERN
          The Type Z organization is characterized by concern for employees that goes beyond the workplace. This philosophy is more consistent with the Japanese model than the U.S. model.

          EVALUATION OF THEORY Z
          Research into whether Theory Z organizations outperform others has yielded mixed results. Some studies suggest that Type Z organizations achieve benefits both in terms of employee satisfaction, motivation, and commitment as well as in terms of financial performance. Other studies conclude that Type Z organizations do not outperform other organizations.

          Difficulties in the Japanese economy in the 1990s led some researchers to suggest that the widespread admiration of Japanese management practices in the 1970s and 1980s might have been misplaced. As a result, Theory Z has also received considerable criticism. It is unclear whether Theory Z will have a lasting impact on management practices in the U. S. and around the world into the twenty-first century, but by positioning target research at the organizational level rather then the individual level, Ouchi will surely leave his mark on management practice for years to come.
          ********************************************************************************...
          OverviewIn the search for organisational success, many business organisations have sought to adopt what appear to be successful Japanesemanagement methods. The leading theorist in this field is William Ouchi, who, drawing on earlier work, has described the Japaneseapproach to management as ‘Theory Z.’(a) William Ouchi, a Japanese American, has concerned himself with comparing Japanese management techniques withAmerican. Ouchi uses the term ‘Theory Z’ for firms which use Japanese methods adapted to the Western system. Suchorganisations display certain characteristics:
          –workers and managers trust their superiors
          –a much longer time horizon is the norm; the idea of short
          -term profit is rejected in favour of long-term growth
          –there is a team approach. Departments see their position within the organisation as a whole
          –a caring, paternal management unhampered by unions, demarcation or professional prejudices
          –generalised training. Managers learn the business, not just parts of it
          –a flexible organisation structure
          –collective values and company wide rewards
          –slow, but known promotion–lifelong employment.
          (b) Theory Z requires an emphasis on interpersonal skills and group and team working; decisions are based on consensus, but, unlike in Japan from where the idea originates, responsibility remains with the individual.Trust and informal relationships are the keystone of Theory Z organisations, even though the formal hierarchy andorganisational traditional structure remain.It is often compared to Macgregor’s Theory Y approach in that it is seen as a more caring, sensitive and effective way ofachieving organisational success.The theory is dependent upon the demands of the organisational situation. Some organisations, as a consequence of theirproduct or service do not provide a suitable environment for the use of motivational techniques associated with Theory Z. Its strength lies in the fact that because of improved standards of education and changed social and political values, manyemployees have wider expectations from the workplace and expect to be consulted and to participate.The application of Theory Z will therefore depend upon:
          –the organisational culture, structure and objectives
          –the procedures and practices involved in the organisation
          –the technology, environment and product or service
          –the organisation’s history and attitude
          –the level of satisfaction that already exists in an individual’s task or role
          nature and type of budgeting ? explain zero base budgeting ?
          nature and type of budgeting ? explain zero base budgeting ?

          nature>

          Determining what are the different types of budgeting could greatly facilitate the budgeting process. Types of budgeting depends on the use of the budget which could either be personal or business budgets.
          Business and Personal Budgets
          Budgeting is simply the creation of a plan to properly manage money. Budget usually covers a period of time for instance, one-year or five-year budget plan. It helps in the monitoring of cash flow so debt will be greatly reduced or totally eliminated.

          What are the different types of budgeting? There are different types of budgeting depending on the use of the budget. For business use, Business Budget Types could come in the form of Capital Budgets, Operating Budgets and Cash Budget.


          Capital Budgets
          Capital budgets pertain to the allocation of money for investments and assets of the company. Operating Budgets are needed for the operational goals of the business such as the how much money to be allocated for the total operating expenses or determining the profit goals within the year. Cash Budget refers to the cash flow of the business – the cash in and cash out allocations.

          Types of budgeting however do not only cater for business use alone. Another way to address the question 'what are the different types of budgeting' would be to include the Personal Budget Types. These budget types are directed towards the expenses and income of the family or even an individual. The type of budgets that fall under personal budget are : Envelope Budgeting and Spreadsheet Method.


          Envelope Budgeting
          Envelope budgeting is so-called because money is allocated by making an envelope for each expense that are normally incurred each month such as electricity or phone bills. The most common budgeting type however is the spreadsheet budgeting. In a standard spreadsheet, the expected income for the month is put at the top then expected expenses are subtracted from it. To do this in reverse, one can compute the total expenses in order to determine how much income the individual or family must come up with in order to cover all.

          Knowing what are the different types of budgeting would greatly simplify the budgeting processes for both company and personal use. Having a budget could help one achieve optimal use of money and the resources at hand.
          Zero-base budgeting
          Zero-base budgeting does not use the previous year's budget or expenses in setting a new budget, since the company’s circumstances and finances may have changed. When building a budget from a zero base, every expense must be justified. This differs from only having to explain the amounts requested in excess of the funding received during the prior year or quarter. Zero-base budgeting helps you control spending and expenses because you build your budget from zero rather than building your budget on top of what was spent during the prior period funded


          Introduction

          I originally prepared this page for another client but felt that this was a better place for it!

          From my researches over the years, I think you will find that this is the best summary article on the subject of zero base budgeting that you are likely to see.

          Zero base budgeting hasn't exactly set the budgeting world on fire but it does have a lot to recommend it. Read this page and make up your own mind, though!

          The Name Zero Base Budgeting!

          The name zero base budgeting derives from the idea that such budgets are developed from a zero base: that is, at the beginning of the budget development process, all budget headings have a value of ZERO. This is in sharp contrast to the incremental budgeting system in which in general a new budget tends to start with a balance at least equal to last year's total balance, or an estimate of it.

          Definition of Zero Base Budgeting (ZBB)

          A method of budgeting whereby all activities are reevaluated each time a budget is set. Discrete levels of each activity are valued and a combination chosen to match funds available.
          CIMA Terminology

          This is not a very comprehensive definition; after all, it is not very descriptive as we'll see; and it does not mention the attainment of corporate objectives. Still, it's a beginning.

          Objectives and Benefits of ZBB

          What zero base budgeting tries to achieve is an optimal allocation of resources that incremental and other budgeting systems probably cannot achieve. ZBB starts by asking managers to identify and justify their area(s) of work in terms of decision packages (qv).

          The way that ZBB forces managers to justify their work is by saying to them that unless and until they put forward a budget that more senior management can support, at least to a large extent, the budget will not be approved and funded. If ZBB is applied as literally as it is designed, then unjustified work simply stops, no matter who the boss is and no matter what work they are doing.

          An effective zero base budgeting system benefits organisations in several ways. It will


          Focus the budget process on a comprehensive analysis of objectives and needs
          Combine planning and budgeting into a single process
          Cause managers to evaluate in detail the cost effectiveness of their operations
          Expand management participation in planning and budgeting at all levels of the organisation
          (adapted from President Carter's memorandum referred to below)
          Example of ZBB and Decision Packages

          In order to explain ZBB, it's best if we work through an example. We'll keep the argument simple so that the concepts are clear.

          Duncan plc consists of three departments A, B and C; and each department is in the process of preparing its budgets for the coming financial year. In addition to its mainstream work, each department is trying to secure funding for 2 new projects. However, only a total of two of these projects can be funded in addition to basic departmental funding, due to financing constraints.

          A decision package is a plan or budget for each project or departmental plan. The decision aspect relates to each budget being decided on as being accepted or rejected; and it's called a package because, essentially, that's what it is: a whole package of initiatives, ideas and proposals. Table 1 illustrates decision packages for Department A.

          It is also possible that the work of each department can be sub contracted by the organisation if it feels that an outside contractor can provide a better service than the internal departments. In practice, we see this kind of idea in the sub contracting of school meals, sub contracting refuse collection by Local Government … and the Xerox Corporation allowing its divisions to buy in payroll services and expertise from accounting organisations other than its own accounting department. For the sake of brevity, we won't pursue outsourcing here.
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            [Resolved]

             Sukhpreet Singh
            Sukhpreet Singh

            My father is using credit card [protected] from year 2007.Now icici has charging us the false amount in the statement that we neever transact.
            Firstly, ICICI on charging us the premium for the insaurance policy but we had never apply for that .They keep on charging us the amount for the same.
            Secondly, we had settled the whole account in the month of feb2008, we hav the reciept of the last amount paid i.e. 1480 and the executive who come to collect the amount told us the we would recieved the fresh statement with no dues, so that we can use the card further with Zero amnt due.But still we have not recieved any bill and the collection dept. continously calling us for the amt due . And they have that amount to 15000(aprox) due at our side.I am also mentioiong the person who come and collect the amount is indermeet ([protected], [protected]) after having teleconversation with Mohit verma from icici bank[protected] on 15-feb-2008

            Kindly look into the matter .

            regrdas,
            Sukhpreet
            Complaint marked as Resolved Aug 14, 2020
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              Http: / / Www. ICICI Bank.com — poor service [Resolved]

               Shashank Prasad
              I am an Indian living in the USA.My ICICI account is in India with Maratha Mandir Branch, Mumbai.Due my inability to operate...
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              [Resolved]

               Vishal Saxena
              Dear Sir / Madam, I've deposited my salary cheque no. 812070 dated[protected] of Rs. 4, 600.00 payable at State Bank of India, South Ex-II, New Delhi, From Aztech Computers, New Delhi, in ICICI Bank Limited, Branch-South Ex-II, New Delhi on[protected]. I was asked for the Receipt of Deposit Cheque. But they said, Deposit it into Drop Box. After 4 days, When I've gone to ATM to withdraw money. there was no money deposited in my account no.[protected]. then I go to the ICICI bank branch. but they didn't any help. then i called to ICICI bank customer care, they said, "sir, the system is updating now, so we do not able to accept your request / complaint. please call us later. After that I called them in evening and they said your cheque has bounced and they send it to my postal address by courier. But I am not getting the cheque till now. I again go to the Branch Office and the Office said, We can't help you. Please call our Customer Care. After Holi I again called the Customer Care and they said that they send my cheque at my postal address. On[protected], They called on my home Number insted of my mobile number - [protected], which is already registered there for mobile banking and said - "You'll come to our Nehru Place Branch Yesterday." On[protected], I was go to the Nehru Place Branch, But in branch, they said that they didn't know who's called me to come there. Then I've filed a complaint on ICICI Bank Website on[protected]. They give a request no. SR 60687927 and told to solve my problem within two days. On[protected], I again called to Customer Care to know about the progress in my case. But even after atleast 25 minutes they were not able to say anything about cheque. they told me to wait till[protected] and note my mobile number to know me about the case. but today is[protected] and they still not calling me.

              Sir, Now I'm very Upset, Tired and Disturbed. Please do somthing for me. I'm not able to go here-n-there to leave my office daily.
              I want to launch this complaint against ICICI Bank Limited. And I'm ready to admit a case in Consumer Forum against them.

              Thank You.
              Vishal Saxena
              Mob:- 0-[protected].
              ICICI Bank A/c No.[protected]
              Complaint marked as Resolved Aug 14, 2020
              Dear Sir,
              I am Ranjit Sardar
              I have given a icici bank cheque no 733371 on 9th feb 09. in the name of hsbc credit card of mine for rs.4895/- the hsbc bank says it has not recieved the money till date i.e. on 1st mar 2009. i have been to the icici branch office in chinchwad where my account is and the account no. is[protected] but the customer executive was so rude she said that the amount of 4895/- is deposited, iasked her for statement but she said go to bhandarkar rd branch pune, what reason was given idont know but due to overshowing of excessive work the woman employee answer very rudely, and the call centre is also answering the same thing that cheque amount is debited but they r declining in whose name it is debited, the hsbc credit card says that no payment is recieved, Sir, i need a consolidated statement that in whose name the cheque is deposited, can any body from icici bank pune answer my querie, as i have recieved the interest statement from hsbc bank for non payment.
              Dear Sir,

              I have an account in icici bank chinchwad pune ac no[protected], on 9th i have deposited the icici cheque no 733371 dt 8.02.09 in the name of hsbc credit card of mine the bank says till today i.e on 1st march 2009 the payment is not recieved. i have been to the chinchwad branch but the lay executive said that it may have been credited in the suspense account of HSBC bank and she said that ur query woul be solve in the Bhandarkar Rd branch pune, where there was no concerned of sending me.

              I need a quick solution to this problem or else i will seek legal help for harassing the customer, r u listening really.
              Ranjit Sardar
              [protected]
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                Icici Direct — OPENING OF DEMAT ACCOUNT [Resolved]

                 Taste Maker Muzaffarpur
                I AM WAITING FOR 1.5 MONTHS FOR OPENING A DEMAT A/C IN ICICI DIRECT. ONLINE A/C OPENING STATUS OF APP.NO. [protected] IS STILL...
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                ICICIcredit Card — credit card payments [Resolved]

                 anik dutta gupta
                I REQUESTED TO STOP MAKING DIRECT PAYMENTS TO THE VODAPHONE A/C AND CESC BILLS FROM MY CREDIT CARDS ON 4TH MARCH AND THEY...
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                [Resolved]

                 Anil Paranjpe
                I had withdrawn Rs 5000/- on the 8th of june'07 at 20.36 pm vide transaction no sinm3732 2647from the Standard Chartered ATM at Khar(w) station.As I was waiting for the print out of my transaction the money went back into the ATM.I immediately did another transaction sinm 37322648 at 20.37 hrs as I required the cash since I was travelling that evening.My nephew and the security guard on duty were witness to the incident.
                I approached my bank (ICICI MIDC branch) who issued me a letter stating thier inability to refund as the same has been approved and claimed by Master card and advised me to contact the bank which operated the ATM ie Standard Chartered inthis case.I approached Standard Chartered bank Santacruz(w) branch who advised me to write a letter to their customer care division in Chennai, there too I met with the same response.All this has happened over the past few months as no bank claims any responsibility.My querry on the "excess cash" at the ATM met with luke warm response from Standard Chartered bank.Iam still awaiting the refund as I confirm I have lost the cash as it went back into the ATM.
                Complaint marked as Resolved Aug 14, 2020
                i would like to apply for icici master card
                You can have the cash in ATM GL balancing sheet checked for that particular day of the said ATM to knwo for sure if the bank recovered the extra cash. Simailraly you may watch the video recording of the ATM cabin to verify your claim taht no cash was dispensed to you.
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                  [Resolved]

                   Sayantan Mukherji
                  Dear Sir/Madam,
                  This is a humble request for you to help me get justice w.r.to harassment and pain caused by me by ICICI Bank for no fault of mine.
                  My ICICI Bank credit card Card no. [protected] was fraudulently swiped by the merchant, Country Club Chennai, on February 27, 2007 for an amount of Rs. 1 Lakhs (receipts of Rs 20000 and Rs 80000 made to ICICI Bank on March 2nd 2007 have been sent to me by the merchant). I had immediately lodged a dispute with ICICI Bank and as per the merchant’s records ICICI Bank had then debited the merchant back for the same on March 22nd 2007(Debit note of Rs 1 Lakhs from ICICI Bank to merchant has been sent to me by the merchant).
                  ICICI Bank though has still not absolved the charges on the card and they have in turn sent the matter to their recovery department. The recovery agents are harassing me on a daily basis even though I have submitted the proofs of the documents received from the merchant. In fact ICICI Bank has applied a lien on my salary account without my permission and I anticipate that they’ll debit my salary account for the entire amount at the end of this month (March 2008). All efforts to escalate the matter to ICICI Bank senior officials are failing and I am not getting any help.



                  I am in utter depression and am harassed to the core. I am trying to contact the ICICI customer service but they say they cannot help me as the matter is currently with ICICI Bank recoveries.

                  Can you please help me? I really want my case to be filed as soon as possible and as fearlessly as possible.

                  I am willing to go to any extent to fight my case as I know I am right and being unnecessarily being harassed.

                  Thanks & Regards,
                  Sayantan Mukherji
                  Complaint marked as Resolved Aug 14, 2020
                  Dear Sir / Madam

                  This refers to my discussion with ICICI Executive, Mr.Piyush today on the 23rd of March 2009.
                  My Credit Card No.is [protected] Issue Dt.01/07 & Exp.Dt.01/11.
                  In context to my earlier payment of Rs.3, 668.34/-, the cheque No.198128 Dt.06.12.08 was deposited in Thane-East ATM Branch on the 4th of December 2008. The said was lost in transit and a person from Collection dept has visit my home to collect the cheque of Rs.5, 778/- (Excl Late Payment Fees)on the 29th of December 2008.

                  A request was made to the ICICI Credit Card Executive for waiver off Late Payment fees, but however the havn't reversed the minimum amout due, which is Mandatory to be paid, as told by Mr.Piyush.

                  Since this is not my fault that the cheque got lost in transit, then why should I pay the Minimum amount.

                  However, I had made a transaction of Rs.200/- in the month of February 2009 and now ICICI Bank is asking for the minimum amt due plus Interest charges.

                  This means, for making a transaction of Rs.200/-, now I have to pay Rs.800/-, this is nothing but trying fool the customers.

                  Request you to kindly look into the matter and please HELP me.

                  Thanks & Regards,
                  Mazhar Sayed.
                  M:[protected].
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                    [Resolved]

                     M.V.S.K.Anilkumar
                    Ihave applied for pan card on 07Mar, 2008 @ Bajaj capital Ameerpet.
                    My application serial no:[protected]
                    My processing fee coupon fee no:[protected]

                    To i checked on net and made a call to Aayakar Sampark Kendra, they are saying that that there is no status for my application.Kindly do the needful to me as early as possible.

                    send nsg to my e-mail id
                    Complaint marked as Resolved Aug 14, 2020
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                      [Resolved]

                       Mohammed Abdul Waheed
                      I would like to bring to everybody's notice that ICICI Bank filed 3 time to provide me transaction Password, with no fault of mine its web site keep on kicking me out which means not allowing me to login, up on sending on line request at least for 3 types to issure transaction password in return i get a mail from the customer services dept its been forwarded through courier vide airway bill no # ... but this is the third to it did not reached me, its a bad customer services i ever got from any of the bank. customer services do not even care to call and check with the customers whether we got the password or not.

                      I would we looking forward to hear on this issue atleast if ICICI bank customer services dept awake by looking at this complaint.

                      Mohammed ABdul Waheed]
                      cell : [protected]
                      Complaint marked as Resolved Aug 14, 2020
                      you are lucky. I am still waiting, its been 2 months since i asked for a new trading password. And 7 times, i have placed a request. NO USE, ICICI BANK SUCKS!!
                      i am forget internet banking password my complaint no. is SR[protected]
                      my complaint was- i am forget internet banking password my complaint no. is SR[protected]
                      but your answer is-you are lucky. I am still waiting, its been 2 months since i asked for a new trading password. And 7 times, i have placed a request. NO USE, ICICI BANK SUCKS!!
                      please tell me how i get internet banking password
                      please tell me how i get password
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                      plz tell me how i get password
                      If you request for Transaction password today. God knows when it reaches.
                      All banks uses one time passwords. ICICI wants both login and transaction password + OTP.

                      how many passwords ICICI? why are you troubling customer in the name of security.
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                        [Resolved]

                         Seema Sharma
                        To,

                        The Manager ICICI Bank
                        Credit Card Department
                        India.

                        Sub: Reversal of Late Payment Fees and Intrest Charges of
                        Credit Card No. [protected]

                        Sir,
                        I hold a credit card of ICICI Bank of above Number [protected]. I have been member of ICICI credit card since Sep.2006. I paid my every bill regularly, But because i was hospitalised in serious condition for last 8 months, that’s why i was Unable to pay my bill on date, even that i have paid minimum due amount regularly. my last payment was Rs.9000. You Have charged Late payment Fee and Intrest Charges every month on my card. I have Called many times to the Customer Care Executives and as well as mailed them for the Reversal of my Late Payment Fee and Intrest Charges, They have comitted me that They will give the reversal of the same but they didn't do so, it was false comittment, even they told me that they will not able to give reversal in one time, will Give reversal in three (3) next staments with Rs.[protected] each and this will reflect in My every next stament, but every time i was disappointed, so it’s a kind request to you That you will consider my mail and give me maximum reversal so that I cleared my all outstandings as soon as possible.

                        With Best Regards

                        Seema Sharma ([protected])
                        [protected]@yahoo.com
                        Complaint marked as Resolved Aug 13, 2020
                        To,

                        The Manager ICICI Bank
                        Credit Card Department
                        India.

                        Sub: Reversal of Late Payment Fees and Intrest Charges of
                        Credit Card No. [protected]

                        Sir,
                        I hold a credit card of ICICI Bank of above Number [protected].
                        I have been member of ICICI credit card since Sep.2006. I paid my every bill regularly,
                        But because i was hospitalised in serious condition for last 8 months, that’s why i was
                        Unable to pay my bill on date, even that i have paid minimum due amount regularly. You
                        Have charged Late payment Fee and Intrest Charges every month on my card. I have
                        Called many times to the Customer Care Executives and as well as mailed them for the
                        Reversal of my Late Payment Fee and Intrest Charges, They have comitted me that
                        They will give the reversal of the same but they didn't do so, it was false
                        comittment, even they told me that they will not able to give reversal in one time, will
                        Give reversal in three (3) next staments with Rs.[protected] each and this will reflect in
                        My every next stament, but every time i was disappointed, so it’s a kind request to you
                        That you will consider my mail and give me maximum reversal so that I cleared my all
                        outstandings as soon as possible.

                        With Best Regards

                        Seema Sharma ([protected])
                        [protected]@yahoo.com
                        late fee charged rs. 600 evn tho i payed dues in time
                        on the folling dates
                        7/7/2008, 8/7/2008
                        with service tax followed by 74 rs.
                        so, plz get us conformed abt reversal of late fee money
                        REMINDER

                        As my complaint no. 7f11a, pls. reverse my bank statement of credit card no. [protected] and arrange to deliver this by courier or mail. Otherwise, i[censored] can't do this, so pls. cancel my credit card as i got already faid-up either i m going to remove this.

                        Pls. do needful asap.

                        Your response is awaited.
                        Dear Sir, Date:[protected]
                        To,
                        The RBI OF INDIA Costumer care manager/ The Complaint Board Manager /To the Manager of Credit Card,
                        ICICI BANK INDIA LTD,
                        Dear Sir,
                        I had written a complaint on Date:- 12/07/2009 against ICICI bank credit card but still this complaint has not solve but the above bank making the HARESMENT, TOURCHING AND USING VERY CHEAP WORDS, I had send the later to ICICI head office Mumbai and Hyderabad and same to RBI Mumbai and Hyderabad also, My card no( [protected]) this my card no but the above bank person has change my Card no [protected] without my knowledge and convert to in EMI which they asking monthly Emi Rs 7, 072-00 per month in 18 months which principal amount Rs86, 000 and I had lot of request to them I pay to ready what about principal amount without interest in 24 months Emi but there not here anything talking very rough language and use very cheap language which is we not able tell any body,
                        I request you to you all please see this matter and help me once again I request to you all please help me on this matter and solve and I ready to pay the payment which principal amount in Equal Emi in 24 months.
                        I hope to you all and help me on this matter.
                        Thanking you,
                        OM SUDEEP GOEL
                        Card no [protected]. / [protected]
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                          [Resolved]

                           Megha Waigankar Parab
                          Sir/Madam,
                          I am a Mid aged wrking lady and i was having ICICI Banks credit card. Last years in month of march i found unknown transaction on credit card statement. The details given was: amount Rs. 25000/ approx for Nokia mobile purchase from shop S.R Telecom Khar on dated 19 mar 2007. I was shocked because i had never visited that shop in my life time and i gave written complaint about it to bank within a month but bank took no action. When i talk to bank representative, she told me if i pay amount Rs. 3700/ approx. bank will settle the things by sending zero balance statement. Also the representative threat me, that if i dont pay i will be in trouble. That was difficult time as i was pregnant and i was mentally upset as collection agents had started for visiting to my office place. So i paid Rs. 3700/- approx. in excess to bank but next month i got a statement which mentioned above transaction as a 'Desputed'. But still Bank applied a interest and service charges on same transaction. I send several reminders to bank, gives visits to Andheri and Lower parel branch but no one pays heed to my complaint. Bank keeps on sending me statements with more and more demands and threats on telephones and visits to office place by collection agents.After watching my nervous condition, one of my friend advised me to tell these thing to my husband otherwise things will affect to my baby also. So i told all the problem to my husband. We cut the credit card and it in drop box. My husband also visited to bank at andheri and asked for proof of transaction but invain. One day when my husband was carring my mobile, he got a call from collection agent of ICICI bank and that man gave bad words to my husband. We made police complaint in chembur police station. In month of november i got a baby boy. My husband wrote a email to Mr. Kamat (MD) ICICI bank by CC to Reserve Bank Of India and ICICI customer care service. Then my husband got call from ICICI bank service manager meghana kazi. We asked for proof about the transaction and after some days we got another shock after receiving proof (image file) of purchase receipt of mobile. Signature on the receipt was not exactly matching to mine but some one had tried to make my signatures. As we went to police station to make a complaint, police officer on duty refused to take complaint and threat us that if we make complaint, my whole family will be suffer.
                          Still bank is sending statement along with phone calls from collection agents and amount has become over Rs. 50, 000/- due to interest on a purchase of mobile which i have never purchased and seen. New charges 'Overlimit' Rs. 500/ are also get added. Three days before i got a legal notice from solicitor of ICICI bank with demand of Rs. 50, 000/ + within 7 days.
                          Kindly help me as my whole family is disturbed by such a bad experience by ICICI bank credit card service. I also warn people about this service from ICICI bank.
                          Complaint marked as Resolved Aug 14, 2020
                          please stop the services of ICICI Bank credit card because the service of credit cards is unsatisfactory, problematic and also painful in life who use the cards as I have own experience.
                          In future; Plz sent my credit card statement in my e-mai address. My e-mail address is [protected]@yahoo.com .. c/card no;[protected]. ID 427203.

                          A/149, SWAGAT BUNGLOW-3 Chandkheda Ahmedabad.P.NO.[protected].

                          THANKS.
                          hi i am umesh kumar i am holding this icici bank credit card for more than three years this for the payment i have given the cheque on dated 04 may 2009 to icici collection on 28th of april 2009 but they have misused my cheque by striking the date and sign like me and deposited the cheque in 28th of april that was the bad experience where i want to share.
                          hi. in my previous statement it was mentioned that i have redeemed all the 432 points where as i have not
                          will you please look in to the matter.
                          thanks.
                          vijay k. sharma.
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                          ICICI guys are goons. They can wrongly charge any amount and then make threatning calls.
                          I myself have been a victim. There is guy name Vikrant Jethi in collection dept making threatning calls. These calls were made from[protected].

                          We all should sue them for this
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                            [Resolved]

                             Janardan Panday
                            I have not received my bank statement for the quarter ending on 31st December 2007 although the March 2008 is going to be due despite of the complaint No.SR55589498.It has been informed to me by SMS that the statement has been sent through speed post pn[protected] ref.no.ED[protected]IN but when i tried to track the movement at net on speed post site it denies the registry of such reference it is amazing.When i personally enquired in post office there is no receipt of such letter .My adress is not changed and getting all posts except of icici every time almost i have to complain and after a lot of efforts only i get the normal quarter ending statement.
                            They say it was sent by the courier but returned back Only god can prove the statement of bank as i am geting all mails sent as my adress is centrally located
                            Complaint marked as Resolved Aug 14, 2020
                            I agree that ICICI bank has no measurement of their service levels.

                            Mr Kamath and M/s Kochar have to get up from slumber
                            and also giving interviews on TV's and look at their .

                            The service levels Average 14 days to issue a chequebook,
                            10 days to issue a fixed deposit receipt and a hopeless
                            IVRCL system where the audio quality is so poor as well as the
                            spacing of words, not to mention the disbursement of fake notes
                            on ATM machines and also the incorrect messages it provides
                            when not having enough cash to disburse.

                            Un trained staff, poor planning, Mis ( in efficient ) management.

                            Mr Kamath get up from bed start looking around ... other banks are of better service. banking means trust
                            create that trust all over again
                            My current account sattement for the month of Aug & Sep has not been received. Please submit the same to my user account.

                            ICICI Bank — Inadequate Service level

                            ICICI claims to the topmost bank in Indiaqn Private Sector, but does not even qualify to be among the local cooperative banks.

                            They are having a downtime now from the last Two and half days.

                            On 14th June 2010, when I had been to the bank to deposit money they never informed that I will not be able to utilize it due to their downtime. Nor was any information send to the customers. It was on late after noon of 15th June 2010, they put an alert on the website stating till18th there will be fluctuations. A week for the top bank to resolve a downtime. Ridiculous!!!!!


                            I was supposed to make a payment for my trading account (fortunately not ICICI), and had linked ICICI bank account for the same. I have the facility of making transfers from the site through ICICI gateway, but since ICICI was down my stocked where squared off for loss.

                            ICICI is responsible for the loss due to their inadequate service. Please suggest how I can file a complaint against ICICI bank so that they cover my losses.
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