| Address: 560100 |
| Website: icicibank credit card |
ICICI Bank Credit card fraudulently charged late payment fee on me. Due date for payment was 29th Sep"16 with 3 days grace period. I dropped the cheque on 28th Sep"16. They charged me late payment fee for which I requested them to reverse as I had dropped on time and within the grace period time. But they continued to charge late payment fee. I stopped using the credit card AND MADE FULL PAYMENT OF ALL MY BILLS but not the late payment fee which was not due to my fault but a cheating by the Bank on me. My record with bank shows that I have always paid on time in full within the due date. Inspite of explaining many times to the executives over the phone, they continued to increase the late payment fee topping with service tax, interest, etc. Today they have debited my SB account for Rs.6201.24 without my consent. This is illegal and a FRAUD / CHEATING on loyal and honest customers. I humbly request that the amount debited be reversed immediately back to my SB account. Just because I am holding a SB account, it does not entitle them to debit from my account without my consent. This is a pure case of conning innocent customers FRAUDULENTLY CHARGING FAKE LATE PAYMENT FEES AND NOT RESOLVING IT. Request resolve it asap.
ICICI Bank customer support has been notified about the posted complaint.
But I made no such purchase & it is fake withdrawal of 2499/- from my account[protected] .Please investigate & make refund of this fake payment to me.
Vidya Swaroop Saxena,
Account No[protected]
Debit Card No [protected]
Registered Mob No[protected]
e-mail