ICICI Bank Complaints & Reviews

I applied for a personal loan in ICICI where DSA of ICICI bank was doing front ending . DSA made some commitments like - No pre closure charges of Loan . I was ok with that and provided loan papers on email . For this, I got call from ICICI credit manager that they are sending an email to my official email ID where I need to confirm some details like loan amount and purpose of loan .
I confirmed the same thru my official email ID . One day suddenly I got call from DSA that they got my loan cheque, then I asked them that why no doc got signed from me . They said I have my salary account in ICICI so they do not need any loan Doc signed .
After two days I got Loan statement, when I read that there is 5% Pre closure charges then I dropped an email to ICICI customer care and did call as well . They said that they are sending loan docs to me, I wrote that no docs got signed then what will you send . I dropped two emails to person to whom I confirmed details thru my official email ID as well . I didn't any get answer on this . I escalated mutiple times to customer care then used two levels of escalation in ICICI . But no positive result . On 13th May I got call from Sachin(RM) in ICICI that he has signed loan docs and if I haven't signed then he can send some one to get the same signed again . Then I came to know that he and DSA has forged my signature on loan Docs.
Not sure how many customers are impacted this way . Please help on this .

Dear Sir,

I am Zulfekhar Ahmed, holding an ICICI Saving bank account (Account
no. [protected]).
My complaint is related to the debiting of minimum account balance charges that bank is charging even after the RBI issuing guidelines. When contacted with the branch, I was informed that RBI regulations is meant only for public sector banks and that ICICI bank is a private bank and so does not need to comply the guidelines mentioned by RBI.

The bank transaction is as follows:
13/05/2016 MABChgs-Apr16+STax65.25 Dr. 515.25
13/05/2016 MABChgs-Mar16+STax65.25 Dr. 515.25

Kindly take necessary action against this bank for not complying to the RBI
guidelines and help to get back the debited amount.

Regards,
Zulfekhar Ahmed ([protected])

I /we amol oils, situated at jalgaon, having a current account with icici bank jalgaon branch, last two digits are:- **********36.
We have applied to degrade account from maintaining an average balace of rs 40000 to average balance of rs 10000/-.
I have applied to degrade account on 21st april 2016. I have visited bank several times, but still they have not processed it.
Now i am maintaining average balance of rs 10000/- and it is bank responsibility not to levy any fine for not maintaining average balance of rs 40000/-.

I have recently got an Icici credit card. I had mentioned my mobile number, email address on the application form.
But then somehow after the billing cycle I didn't get an email nor was the hard copy delivered to my billing address. Due to Which I failed to make the payment on time. This is their mistake for not providing me the hard copy of the statement nor an mail. After talking to their consumer cell they say it's not our mistake charges Cannot be reversed. This is completely wrong on their path. They are not ready to listen. Worst service that I've ever got from banking sector till date.

I received a call from ICICI bank offering credit card and the executive clearly told me that I would get the credit limit as three times of my salary and then i verified saying my salary is Rs/- 35, 000 and the executive informed that I would receive credit limit of around 1.20 Lakhs.

When I received the card the credit limit is just Rs/- 40, 000 which is just 1 time of my salary. I already have Citi bank credit card with the limit of 1, 19 Lakhs.

I would like ICICI to increase my credit limit or cancel the card. They have cheated me.

Name: Syed Mohammed Ammar
Credit Card # 4016
Mobile: +91 [protected]

Actually i took personal loan from ICICI 10 months back. Where i maintained my salary account. But my loan details are not updated in my bank account internet banking. I am not getting any statements or any messages to my registered mobile number saying that this is due date. So far i don't know my loan account number and how many installments left out. My monthly EMI is Rs. 9079 but this month they deducted Rs. 9494 and still there is a negative impact of Rs.929. Kindly revert back my Rs. 400 to my salary account plus remove Negative Balance.

Case-1-Attracted by your dubious advertisements in your website, I decided to open Family Accounts with privilege banking feature. I walked into your chitlapakkam branch on 20th March 2016 for this purpose and my problems started here.While I opened a family savings account for my wife (Ranjini Kannan) with an initial deposit of Rs.60000/-, I requested the branch to combine the following accounts for Family account purpose.

My Savings account no[protected]Primary account- which has average balance of not less than Rs.1/- lakh for the last one year!!!
My another Savings Bank Account with chitlpakkam branch.My wife's account.My son's account

Panner Selvam, the executive/ officer-(at Chitlapakkam)- who attended to me, gave some forms which I submitted with photos and proof. He promised that all the accounts have been linked with my primary account as Family accounts and all the accounts have now become Privilege Banking accounts as well, as the cumulative balances as well as individual balances in all the accounts qualify for the purpose. Deceived by his pep talk, I also placed a fixed deposit for Rs.2 lakhs with the branch immediately.However my son's account was not upgraded . Panner advised that my son should apply for Privilege banking through his net banking facility which he did twice. Both the occasions, he got a prompt auto mail of rejection - Not eligible. No body bothered to do anything. At this age ( I am a senior citizen) in this hot climate I had to visit branch almost every week and each time Panner was giving different reasons.During my last visit on 15th April, Panner gave another excuse that my son's account was classified as Salary Account and hence it could not be made privilege banking. He handed out a form to us to be filled, signed, proof attached by my son. He specifically informed that he would collect the filled form from my residence (in Chitlapakkam) on 16th April and would do the needful for making my son's account as Privilege banking.Alas, till now neither the form was collected nor any communication was sent/ no calls were made to me by Panner. The account is yet to be made Privilege Banking account.The Assistant Manager-Vidhya of the branch was not even involving for resolution and after lot of follow up through phone banking, initially she was once connected to inform that the account has become operational. Then a total waning on her side- never intervened at any stage probably it is a walk-in business without any efforts from the branch. The apathetic attitude and approach of the bank is clearly established.Panner was quite happy to respond to my irritated remarks (due to the branch behavior) that I would like to close the accounts, to go ahead with the penalty that would be charged by the bank ( I was prepared to incur the loss )

Case-2-On the same day (20th March 16), i inquired for a credit card for my son. One Peter the executive handling the CC handed out a form which was filled and submitted. He promised that having regard to my credit status, the CC will not be an issue and he would personally take up with the recommendations of the branch for consideration.My son got a mail from the CC department, advising him to confirm a mail from his official id? nevertheless he sent the confirmation from his official mail id. Alas the same mails were repeated from the bank three times and he responded repeatedly. Another mail was sent marking copy to his employer!!! Is this the process when the application was submitted from independent capacity and not as an employee.After keeping the application pending for about a month, a rejection mail was received on 21st April 2016 as not eligible without assigning any reasons. I spoke to Shobhana the officer CC department, who informed that the rejection was on account of duplicity of application and that she would revive this application for process. She also confirmed that she would call me within three days to appraise the status. As usual she did not bother to call back.I called her on 2nd May 2016, when she introduced a new element that due an over due in his educational loan in another bank, the CC application was rejected. That education loan with Bank of Baroda is running in advance payment (before the due date more than the due installments, even lump sum amounts have been paid and the account has no overdue as per the bank confirmation ). Even assuming the reason to be true ( not accepting), why she did not inform this (false) reason earlier? She also made an audacious statement that only if we close the education loan CC application will be considered. We do not need any credit card from your bank as we are not at your service and needing a card at your imaginary terms. There are lots of bank which are eager to issue CCs.

Case -3-One Mr. SUNIL chavria ( sunil.[protected]@icicisecurities.com) was torturing me for almost three months till January 16, for canvassing prepaid brokerage plan, which I eventually switched over. Then onwards neither there is any communication from him (for that matter from any one from ICICI direct) about my portfolio or guidance. Your Chennai branch manager too (who was brought by Sales assistant SANOFAR KANAM ) has not done anything till now for optimising my investments. The advisor guy- KANNAN R[protected]Advisor's Mobile[protected] telephoned me only twice to request me some favour to link his name so that he could some commission?

From the foregoing it is evident that all are cheats in ICICI bank and do not have concern for customer service at any point of time. There are more banks which extend better facilities and customer service. I am forced to think in these lines. I will decide on this shortly.

I am also confident that this lengthy complaint will never get responded nor any action will be taken to resolve my problems.I have to go only to social web sites to give vent to my feelings.

Loan disbursement request 20094 sent on 16thapril 2016. Icici personnels say there is a system issue and cheque cannot be issued due to age of co-applicant and they are figuring the issue and unable to come up with a solution. While sanctioning the loan the bank was submitted with all information like age of co-applicant, how can the age matter now? Also if policies have changed how does it apply for existing customers? How am i supposed to hold up the builder for the disbursement?

Dear sir / mam,
With reference to above home loan approval no [protected]. I intend to put the following knowledge fact in your notice as below.

1. Loan approval date:- 29/03/2016.
2. Property details:- builders flat from gaur city, 1st avenue gr. Noida (West)
3. Sales manager:- mr. Prateek chohan ([protected])
4. Icici lombard cont. Person :- mr. Mohan ([protected]).
5. Dsa agent:- mr. Abhay srivastav ([protected])


We had selected a flat in re-sale. There was a proposed increase in stamp duty by state govt. From next financial year i. E. 01/04/2016. I wanted to get my flat registered before the same date and got the approval, on 29th march 2016, though the process has been ongoing for over 2 months. Since it was difficult to procure loan in the remaining 3 days, your representatives mr. Mohan suggested us to go for re-financing. We somehow arranged the money from the market at very high interest rate because i trusted your representative and he assured me that loan would be disbursed. Gr. Noida development authority issued transfer memorandum in our favor. Which being issued only when property title is clear in favor of seller. Only after that re-sale deed can be executed. We had executed sale deed on 12/04/2016. We got deed papers on 19th from registrar office. Since that day we have been following up with sales manager mr. Prateek chohan ([protected]) for disbursal of loan amount. Today almost after a month he declined the loan saying lack of possession letter, the possession letter got misplaced by us. But we have the transfer memorandum and the sale deed which super seed the possession letter. Upon asking him the way out, he disconnected the call and when asked to provide the name and no. Of his senior, he again disconnected and how he is not responding to calls or sms.

History
During this period, the allotment letter issued in favor of seller (First party) by developer / builder misplaced from us, we had original lease deed in favor of first party by developer. Original lease deed in our favor from seller. Just because non availability of allotment letter the loan disbursal not done.

My query is very simple when lease deed executed, it super seed allotment letter and we also have transfer memorandum in our favor.

The real story behind it is very simple as we had refused to accept insurance proposal by mr. Mohan. Mr. Prateek took 8-10 day to refuse the disbursal on account that he had not received updates from his senior in regards of non-availability of allotment letter. Mr. Abhay has taken rs.2000/- in cash on account of some legal expenses in front of mr. Mohan. No official communication in this regards sent from icici.

Through the whole process mr mohan was dealing with us, starting from gathering paper for the file and docket, but now on contacting him he told me he is an icici lombard agent and refused to talk at all.

I have been using a wide range of services from icici bank, holding my savings account, credit cards, de — mat account, i-wish accounts, ppf, fd’s etc.. I thought it would be a great extended relationship, but now i regret that why i opted for icici bank for home loan, i have to return money to the market and i have lost all my hope and faith in icici bank. I am suffering from major emotional trauma along with high financial losses because of your employees and their selfishness.

An early response in this regard anticipated.

Thanks & regards

Yuvaksh thukral
M: +91 [protected], +91 [protected]

Dear sir/madam,

This is vaibhav chaplot, holding an icici saving b/a :[protected]. My complaint is related to the minimum account balance charges, that bank has debited from my account. On visiting branch informed that the amb for all rajasthan bank holders is rs 10000 now but i want to bring into your attention that i am icici bank account holder opened account in july 2013 and at the time of opening i was informed that amb required is 1000rs. Icici bank is simply debiting amount from my account. They have debited 3 times earlier also and after apologize they credited the money and now again they have debited the same. What is this? I think icici bank is not even following the guidelines mentioned by rbi. Even at icici bank own site they have mentioned that the awb requirement will changed from 1st june 2016 then also debiting from account since january.

Please find the below details for all the transactions made by bank.

08/05/2016 - mabchgs-april16+servtax 65.25 - 515.25

Please take some action against this bank for not complying rbi standards / guidelines.

Regards,
Vaibhav chaplot
[protected]

I have a demat account in icici bank for around 3 years ago. When i checked my bank transactions and i found that there is one debit transaction '58734831 dp chgs till mar-16' — inr 433.48'.

When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici.

My icici account number is 6461xxxxx111. This is completely unacceptable and please refund my amount. My phone number is [protected]

Dear Sir,
This is to kindly inform you that, I have received your ICICI bank Jet airways Rubyx credit card with an annual fee attached with the same. While accepting your credit card application I was promised by your Marketing executive (Sonali) that I would be given a Platinum card with no joining and annual fee for lifetime plus a watch and a gift voucher. I was happy with the offer and therefore accepted the same and provided all my documents to process the application.
Later, I received a verification call from your Customer Care and they too agreed that there would be No Joining and Annual fee for lifetime as per offer given by the Marketing representative. Thereby I accepted the verification and card was delivered. Now after receiving the card I checked the brochure sent along which states the applicable joining and annual fee. Therefore, I called up your customer care executive to confirm the fact regarding joining and annual charges and I was informed that the charges would apply to me as stated in brochure. I was mis sold the credit card by making false promises and do not wish to continue my credit card relationship with your bank and need cancellation on immediate basis without any charges and need a written confirmation about the cancellation of card and no dues letter.
Also, I request you to take necessary action against such marketing executives to refrain from making fraudulent activities. If your bank fails to cancel the card and provide me with no dues letter then I would be compelled to initiate necessary legal action with competent authority.

Thanks & regards -

Nirav Pandya

Dear Sir,

Unfortunately I have to say you that From today My existing debit card has been blocked, I have some medical emergency but i am not able to Transfer Money through Internet banking & unable to withdraw in Cash .Already 5 times called to ICICI bank customer care & contacted my home ICICI branch .Till Now I am not getting any solution . I am surprised this type of Service from ICICI Bank that without my knowledge they have blocked my Money, In the time of Medical Emergency .

Requesting you that Please inquiry my request .

Service Request Number ICICI Bank[protected]
Waiting for your Reply urgently.


With Regards
Laxmidhar Sahoo

Madam / sir,

I myself amit sahdev, facing harassment due to fake transaction done on my credit card of icici bank / american express card no. [protected] on 20th feb, 2014 which were not done by myself.
Since every months i had received a call regarding payment of credit card dues, and i told them the same thing that i had never done eight transaction of 98 usd. And that are fake or data beech.
I intimate about this matter to customer care representative at the same time there assured me that nothing to worry and block my card.
There told me to submit personal document to nearest branch and e mail to [protected]@icicibank.com
I done both things submitted the document to sector – 12 noida branch and e mail the complaint to given email id.
After that i received credit card statement with zero dues for a month, then next month another statement shows eight transaction of 98 usd to target india.
I was surprised that.
Now after 26 months there had lien my icici bank ltd., saving account balance and harassed me to clear the credit card dues.
I am a loyal client of icici bank ltd., and never ever involved in such things.

Therefore, i also request you kindly look at this matter and resolve at earliest.


Thanking you,

Yours truly,

Amit sahdev
Contact no. [protected]
Email: [protected]@hotmail.com

Hi,

I received statement for the month of march'16 on 4th of April'16, There was a false statement of 7000 INR cash withdrawal from my credit card, for which the ICICI bank has already deducted the same from my saving account, as my both accounts are linked.

I raising complaint to their customer care department, They confirmed me it might be fake transaction and they reverted 7000 to my CC account temporarily after a month they have again deducted the same and me someone has done cash withdrawal from my account, But I am only one who is keeps my CC and no one has the ATM pin also, So I am more than 100% sure that I have not done any cash withdrawal. I have again call the customer care to reopen the case and provide me proper proof of investigation, They declined by stating "Its not in their policy" and they threated me my wrtting me mail, "you have to pay your unbilled amount else will send negative feedback to CIBIL and that will affect me in future for loan.

I just want to know the details but rather than providing me proper details they have dropped me such E-mail and post that no one is responding properly even the PR manager told She can't help me any more.

My ICICI bank SR number is SR[protected]

Sir
We are operating 2 Current Accounts in your branch.we are deposited cash in everyday, Cashier is very slow for do the work, complaint to the manager, manager also vol-gar response, You are deposited cash through Machine do not take cash
you are not come to my branch, this answer is say to number of customers

Pl take the necessary action and give reply as early as possible

I purchase to Filpkart on 21st April 16, Amt. 439 through net. banking but I return my stuff(order) & Filpkart transfer 439 in my ICICI Bank A/C[protected] on 27th April16, but I am not receiving any amt. so they give me Ref. No.[protected] & payment confirmation mail, So pls check & resolve my problem.

Anu Negi
A/C No.[protected]

PH: [protected]

This is Raghavendra from Hyderabad, Telangana. I have a salary account, Lombard insurance and now personal loan with ICICI.

I am writing this regarding the injustice done to me in processing my personal loan request. An executive (Third party) by name Srikanth has processed my personal loan and the amount has got credited to my account. Here my pain is regarding the committed interest rate, processing fee waiver. Here is the summary of what executive committed to me.

He promised me for an interest rate of 13% with no processing fee and foreclosure with interest rate of 2% for the sum of Rs.300000/- but the things have been changed without my notice. ICICI approved with interest of 15.85% for 5 years with foreclosure interest of 5% that to after six months.

Now the executive is not responding to my calls and didn’t gave me the processing fees. Not really sure why ICICI bank is encouraging this kind of cheaters.

I have also raised a complaint through customer care and Mr.Sudhanshu, sales manager from Mumbai I suppose has called me and said that they cannot do anything since loan has been sanctioned and amount credited to my account. Mr.Sudhanshu is not being sorry for the injustice done to me. Also I didn’t submit my payslips and cheques to the executive before loan has got sanctioned. When I asked on the same they are saying it is preapproved and they do not need my payslip and cheque.

Looks like Mr.Sudhanshu is supporting Mr.Srikanth and encouraging that kind of cheaters. This kind of people and their response to customer will spoil your fame in the market and shows bad profile of ICICI.

I request the authorities to take necessary action on the above said people and do justification to me. I am writing this with lot of hope. This is something related to moral after which money stands and I don’t want others to get cheated like this and would like to bring this to your kind notice for further action on this people.

Loan details:

Loan Account Number (LAN)
Executive Name: Mr.Srikanth.
Email: [protected]@gmail.com

Dear sir, i sachit subhash chatne, age 42 years residing on the above mentioned addresses do hereby serve a notice in writing on the following grievances in respect of my home loan sanctioned under reference no. Lbmum[protected] by your bank. 1) i had applied for home loan amount of rs. 1600000/- for the purchase of house at kharghar to your bank as per my application and your representative visited to my home & office as well as on phone confirmation the amount of loan to be sanctioned was rs. 16, 00, 0000/- (Sixteen lakhs) 2) for the processing fee amount i have given one cheque of approximately amount of rs.. 8500/- (Drawn from my axis bank a/c no.[protected]) the details may be with your bank file or the same can be obtained from my axis banks account statement. This processing fee was paid for the amount of home loan of rs. 1600000/- 2) for the processing fee amount i have given one cheque of approximately amount of rs.. 8500/- (Drawn from my axis bank a/c no.[protected]) the details may be with your bank file or the same can be obtained from my axis banks account statement. This processing fee was paid for the amount of home loan of rs. 1600000/- 3) your bank by sms intimated to me that my home loan has been sanctioned for the amount of rs. 14, 00, 000/-. 4) i was very unhappy and asked the reason to your representative that when i have applied for the amount of rs. 1600000/- then why your bank has sanctioned me rs. 14, 00, 0000/-. He said that there is some mistake and your sanction for rs. 16, 00, 000/- will be issued shortly. 5) while checking with my bank i was noticed that the full amount of processing fees for home loan amount of rs. 16, 00, 000/- has been taken by icici bank. 6) in the above situation i immediately informed your bank manager mr. Afsar shaikh & deepak gupta that i am need of rs. 16, 00, 000/- and not rs. 14, 00, 0000/-. However the sanctioned amount was without my notice, you may check all my documents with the bank. 7) from the date to till there is no response from your bank, hence i think that i have been cheated by your bank for processing fee of rs. 8500/- and also not sanctioned or disbursed amount of rs. 16, 00, 000/- as i have applied. 8) i therefore request you and your bank sympathetically that entire amount taken as processing fees may be returned me within 15 days of receipt of this letter or otherwise i have to approach to competent authority /rbi /consumer court for the refund and compensation for harassment by your bank. Attaching all e-mail correspondences exchanged with your bank & customer care. With regards, yours sincerely, (Sachit chatne) lbmum[protected].
They just promised for solving complaint but nothing do just formal reply i had given in writing to these bank branches but no reply from head office or branched. Resubmitting the complaint again

I have used last few years ICICI Atm and internet bank as well, when am transfer money one acc to another acc ... they are charging some amount, , but recently i got this message this" CashTxnChgs-Apr16+STax31" and detected money 244.80 rupees . . why they are doing this frod ..

10/05/2016 10/05/2016 CashTxnChgs-Apr16+STax31 244.80

21 12/05/2016 12/05/2016 CashTxnChgs-Apr16+ST 270.45