ICICI Bank Complaints & Reviews

This is Raghavendra from Hyderabad, Telangana. I have a salary account, Lombard insurance and now personal loan with ICICI.

I am writing this regarding the injustice done to me in processing my personal loan request. An executive (Third party) by name Srikanth has processed my personal loan and the amount has got credited to my account. Here my pain is regarding the committed interest rate, processing fee waiver. Here is the summary of what executive committed to me.

He promised me for an interest rate of 13% with no processing fee and foreclosure with interest rate of 2% for the sum of Rs.300000/- but the things have been changed without my notice. ICICI approved with interest of 15.85% for 5 years with foreclosure interest of 5% that to after six months.

Now the executive is not responding to my calls and didn’t gave me the processing fees. Not really sure why ICICI bank is encouraging this kind of cheaters.

I have also raised a complaint through customer care and Mr.Sudhanshu, sales manager from Mumbai I suppose has called me and said that they cannot do anything since loan has been sanctioned and amount credited to my account. Mr.Sudhanshu is not being sorry for the injustice done to me. Also I didn’t submit my payslips and cheques to the executive before loan has got sanctioned. When I asked on the same they are saying it is preapproved and they do not need my payslip and cheque.

Looks like Mr.Sudhanshu is supporting Mr.Srikanth and encouraging that kind of cheaters. This kind of people and their response to customer will spoil your fame in the market and shows bad profile of ICICI.

I request the authorities to take necessary action on the above said people and do justification to me. I am writing this with lot of hope. This is something related to moral after which money stands and I don’t want others to get cheated like this and would like to bring this to your kind notice for further action on this people.

Loan details:

Loan Account Number (LAN)
Executive Name: Mr.Srikanth.
Email: [protected]@gmail.com

Dear sir, i sachit subhash chatne, age 42 years residing on the above mentioned addresses do hereby serve a notice in writing on the following grievances in respect of my home loan sanctioned under reference no. Lbmum[protected] by your bank. 1) i had applied for home loan amount of rs. 1600000/- for the purchase of house at kharghar to your bank as per my application and your representative visited to my home & office as well as on phone confirmation the amount of loan to be sanctioned was rs. 16, 00, 0000/- (Sixteen lakhs) 2) for the processing fee amount i have given one cheque of approximately amount of rs.. 8500/- (Drawn from my axis bank a/c no.[protected]) the details may be with your bank file or the same can be obtained from my axis banks account statement. This processing fee was paid for the amount of home loan of rs. 1600000/- 2) for the processing fee amount i have given one cheque of approximately amount of rs.. 8500/- (Drawn from my axis bank a/c no.[protected]) the details may be with your bank file or the same can be obtained from my axis banks account statement. This processing fee was paid for the amount of home loan of rs. 1600000/- 3) your bank by sms intimated to me that my home loan has been sanctioned for the amount of rs. 14, 00, 000/-. 4) i was very unhappy and asked the reason to your representative that when i have applied for the amount of rs. 1600000/- then why your bank has sanctioned me rs. 14, 00, 0000/-. He said that there is some mistake and your sanction for rs. 16, 00, 000/- will be issued shortly. 5) while checking with my bank i was noticed that the full amount of processing fees for home loan amount of rs. 16, 00, 000/- has been taken by icici bank. 6) in the above situation i immediately informed your bank manager mr. Afsar shaikh & deepak gupta that i am need of rs. 16, 00, 000/- and not rs. 14, 00, 0000/-. However the sanctioned amount was without my notice, you may check all my documents with the bank. 7) from the date to till there is no response from your bank, hence i think that i have been cheated by your bank for processing fee of rs. 8500/- and also not sanctioned or disbursed amount of rs. 16, 00, 000/- as i have applied. 8) i therefore request you and your bank sympathetically that entire amount taken as processing fees may be returned me within 15 days of receipt of this letter or otherwise i have to approach to competent authority /rbi /consumer court for the refund and compensation for harassment by your bank. Attaching all e-mail correspondences exchanged with your bank & customer care. With regards, yours sincerely, (Sachit chatne) lbmum[protected].
They just promised for solving complaint but nothing do just formal reply i had given in writing to these bank branches but no reply from head office or branched. Resubmitting the complaint again

I have used last few years ICICI Atm and internet bank as well, when am transfer money one acc to another acc ... they are charging some amount, , but recently i got this message this" CashTxnChgs-Apr16+STax31" and detected money 244.80 rupees . . why they are doing this frod ..

10/05/2016 10/05/2016 CashTxnChgs-Apr16+STax31 244.80

21 12/05/2016 12/05/2016 CashTxnChgs-Apr16+ST 270.45

I recently opened an account with ICICI bank panjagutta branch(Telangana).During submission of documents on 25-Mar-2016 I was provided with the account details with kit including account number, debit card, net banking password, debit card Pin and I was told that my account will get activated in a week.Assuming my account got activated as i had my account number with me I went to one of the ICICI branch and dropped a cheque in drop box on "9-Apr-2016" and I have been waiting since then to get amount (deposited cheque) to be credited into my new account.on 21-Apr-2016 I mailed to ICICI customer care regarding my status of cheque to which i got reply by saying that i need to provide them cheque number, amount, branch where i deposited and date when i deposited...etc i told them the branch where i deposited my cheque and date and rest of the details i didnt know as i didnt think keeping cheque number with me is mandatory before i drop it any where.
Event after my response and details they are unable to provide me status of my cheque so i went to one of the branch to know my cheque details they said they cant help me because neither my account belongs to that branch nor i dropped that cheque in their branch.I have been following up with customer care since then but didnt receive any response from them.
after few days i called up customer care to know the status after arguing with those people they provided details and said my cheque is received by punjagutta branch and went on to hold as my account was not activated and in order to credit this amount i need to collect the cheque by visiting that branch and drop the cheuqe again in ICICI branch.To which i denied and said i cannt go to that branch i want that cheque to be delivered to one of the nearest branch and i am still waiting it to be delivered ...

During the conversation with customer care I requested them to provide the branch number and manager contact number([protected], [protected]) I called these numbers but no one is picking up these calls.as I was not getting to talk to branch personals directly I called customer care again asked them to provide regional head number([protected], [protected]) but dont know these calls are not being responded either and in fact one of the number is not in use also.
But some thing made me think about it to raise cosumer complaint.
1.Why i was not intimated that my cheque is on hold and it is with the punjagutta branch only I am still waiting to hear from branch directly.
2.If my account was not activated then why didnt they activate it and credited my cheque amount.
3.My account activated on 16-Apr-2016 and punjagutta branch received my cheque on 16-Apr-2016 then how come they didnt credit it.
4.Why are they asking me to repeat the process of dropping cheque again and then only they will credit it.
5.Is it mandatory rule of RBI that customer should keep cheque number and other details before he droppes in to any branch/bank.
6.The mails i am sending to customer care i am still getting response that i need to give them cheque otherwise they cannt trace my cheque.
7.None of my phone calls(branch/regional heads) are being responded why?
8.Then why i was told that my account will get activated in a week when it took from 25-Mar-2016 (Submitted documents) to 16-Apr-2016 (activated on).

Please help me what should be the process actually if account is not activated and branch received my cheque.

Credit card xxxx xxxx xxxx 1002

Icici bank website states that for icici bank platinum chip credit card interest is 2.49%, whereas bank is charging 3.4%.

Statements are not delivered at doorstep. It may be condoned as outsource service from bank. But even after full payment on 13 april 2016 interest has been calculated up to 22 april 2016. No appropriate response by bank till date.

Icici bank even does not bother to read thoroughly the email of customers. Only rhetoric reply or irrelevant replies are being given.

Over the website icici states 24 hour customer care service. But its simply myth. It's not full fledged service, only limited services are available.

Even credit card customer, who have registered over icici website can not pay through other bank account with the help of icici bank website.

I would suggest icici that if they can't handle the customer complaint/ customer base, they should desist from banking services.

A absolute sorry affair from bank.

Dear Sir/Ms,

I would like to draw your kind attention to the fact that, My mother sent me funds from Indian Savings Account number[protected] a sum amount of rupees 72, 391.81, however, when it reached to my account I have only received 737.06 CAD on my savings account number[protected]. I would like to know where are my rest of the funds.

Could you please be able to explain why the amount is so low after conversion. The current exchange rate for CAD is approximately rupees 53 range and why I received only 737.06 CAD for Rupees 72, 391.81.


I also would like to let you know my mother filled up remittance form which includes Sender name, Sign and Amount and Receiver name. Mr Deepak Misra from Phool Bagan ICICI Branch told they will write rest of the bank information by their own about receiver bank information and Mausam will write those information.


I will be grateful to you kindly look into the matter and take appropriate action on this matter as soon as possible.Should you have any further questions, please donot hesitate to contact me

Best regards,
Debo
Cell:[protected]

I am an ex employee of icici bank. My employee code was 314475. I resigned and completed my services at icici on 26th feb 2016. Still now i havent received any experience or releiving letter from icici bank and i can't log in the icici alumni site also.. When i try to use the forgot password option, it shows the email id does not exist. How can i solve this, any other option to receive my resignation letter..?

Regards,
Lince n thomas
Emp id : 314475
Mail id : [protected]@gmail.com

Dear all,

I have got call from nisha (Icici credit card dept executive) and she informed about coral credit card and informed me that there is a annual fee of ~500 but it will be waived off. I agreed to it and submitted application with required documents.
When i got credit card, i was shocked, it was rubyx card and they have charged me 3000 rs as annual fees. When i called nisha, she didn't pick up the phone. I went to the bank and complaint to branch manager and got assurance that it will be disabled and you don't have to pay any money.

Suddenly, i got call from nisha and she informed & agreed that i applied for coral card only but due to back office mistake they have issued rubyx card. But, after that nothing happened, she blocked her number and there is no contact info of her.

I have sent emails to manager asking for disabling the card, but no reply from him. Whenever i call the manager, he says, let me look into it and will give you call in 10 min.. There is no call after that..

My fees is getting increased from 3000 to 5000 now and my case has been sent to collection department. I have received letter that my case will go against credit history.

I am very frustrated now and nothing is happening from icici credit card department side. Even after they accepted the mistake.

Hello its been more than 10 days that i submitted my needful document for my loan, am applying this loan for my sister marriage purpose and i was expecting loan money as soon and there is no information about my loan.. no call.. no msg.. no mail

the person who collected my document says its already approved and credited, but there is nothing in my account..
pleas do the needful for me am in my sister marriage commitments...
requesting you to be not ignore this complaint..

regards,
Kishore Chandra RC
[protected]
[protected]@gmail.com

Seva me
Branch manager
Sir Maine 12 February 2016 ko Central bank ke ATM (Gudamba thana kurshi road) ke pass se 5000 ka transactions kiya lekin ATM se surf 3000 rupey hi nikle 2000 rupey ATM me hi rah gye . Maine bahut baar complain kiya lekin mere
Paise vaapis nahi huye . Jiske kaaran mai bahut pareshan hoon, mujhe paiso ki bahoot jarurat hai . Bank ke log meri kuch sun nahi rahe hai. Mai bahut baat bank gaya aur customer care se complaint kiya lekin koi sunvaai nahi hui surf mere paise aur time waste ho raha hai
Kripa karke mere paise vaapis karne ki kripa kare .

Dear Sir,
Last year due to fraud calling I lost few thousands. For which I did not blamed ICICI and I stopped using card. Card renewal was there in Jan. Without checking with me they send the card which did not get delivered to me since I had moved to location. Despite I did not collected the card, I started receiving monthly statement and charging the penalties.

I tried to log the complaint from ICICI bank website. But it was asking credit card no which I do not have. I do not know my new credit card no.

Hello as i have taken a personal loan and its emi of 3590 goes on dated 15th of every month but icici bank deducted it before 15. They deduct my emi on 7 th may 2016 & len my account on 7 th may 2016 & always show variation in interest in emi. My personal loan id islpdel[protected] named ravish chauhan taken from icici delhi university branch. I tried call to icici customer care on 8 th may 2016 but it could not work to resolve my problam kindly take necessary steps to solve out my problam.

Respected sir/madam,
I have taken the house loan from the adyar, icici branch for the amount of rs. 38, 00, 000/-. I have paid the two months emi's already. So far, i am yet to get my copy of sale deed. No one is acting on it even after several requests. My details as follows
Loan account number - lbche[protected]
Application number - [protected]
I request you to look into this immediately and do the needful at the earliest to send the documents to me.
Regards
Badrinath
Tl-infosys limited
Email - [protected]@rediffmail.com
Mobile - 91 [protected]

I called ICICI Bank customer care to block a credit card but they kept me on wait for 20 mins and neither of customer care representative responded.
So, My request was not resolved and I had to bear mobile charges in addition. Why is there so lackadaisical attitude of customer care employees? If a customer's matter is o[censored]tmost urgency, then on whom he can rely?

Hi

I have made an online payment of rps. 744 internet act fibre bill from my icici account[protected] through netbanking. The amount is debited but the transaction got failed. But credit my amount back. After that i have done recharge in paytm from my account and it is success. Please credit my amount as i have to do my payment for internet act fibre bill for the month of may 2016.

Dear team,

I have applied personal loan for rs. 1lak on dated 30-apr-2016, all the documents was collected by mr. Sohil (Mob. [protected]). On 01-may-2016 i got the app. No. 66093070. After that nothing is happened and till now i am waiting for the update. I have called to sohil, his senior (Kritika: mo.[protected]) and bank customer care but nothing happened. When i applied for loan the bank said you will get the loan in 72 hours. I don't know when this clock will complete it's 72 hr. My salary acc. Also with icici bank since 8 years and this type of service you are providing to your customers. I am waiting for a right approach.

Regards,
Sachin

To ICICI bank
My self Sachin Gundecha...I have a joint saving account with your old panvel branch bank...
Today 7 th may2016, I went to bank for some deposits n doing FD n RD...But when I fill up form they said you are a joint holder you can't sign there.. I told them when I open an account that time you said to me anyone's sign b ok... So now why they refused... Then I told them every time I signed over a documents... They again refused.. Then I said I want to closed my account...they said ok fill this form...
So this is your customers handling tendency... I have lacs of rupees in my account... This is a way your bank staff treat us... Pathetic service at ur bank...
Please take action as soon as possible other wise I will take another action...
Thank you

Dear Sir/ Madam

I have a savings account with ICICI Bank, Signature Bhamburda, Shivajinagar, Pune branch . My account number is[protected]. I was maintaining my minimum account balance from the day of opening of the account, now i checked my account and found that my account is debited multiple times with these charges while I am maintaining MAB.

ICICI has made a complete mockery of "Advantage Women" account. They should have rather named it as "Disadvantage Women" account.
Details of the transactions are below:

1) 10.02.2016 PrivlgMABChgs-Dec15+ServTax 36.25 = 286.25
2) 17.02.2016 PrivlgMABChgs-Jan15+ServTax 36.25 = 286.25
3) 11.03.2016 PrivlgMABChgs-Feb15+ServTax 36.25 = 286.25

And i was not informed prior to this. So, please take some action against the bank,

Hence I am requesting to bank or consumer to return my money in my ICICI saving account.

Kindly do the needful.
Waiting for your response.
Jaymala Satish Daundkar
email: [protected]@gmail.com

Dear sir,

I took housing loan from icici bank, sector-50 branch, noida, u. P-201301 on 26-dec-15 and after so many follow ups with icici bank, i have not received buyer copy of tri party agreement which bank was supposed to give.

I am following up with their team member anil chauhan and continuosly getting the same response that he will send the copy but failure to do so.


Kindly do the needful.

Here is the detail:

Loan a/c : lbnod[protected]
Email: [protected]@gmail.com

Dear sir,
I made a payment through my visa debit card no-[protected] on 3rd may 2016 at 7:40 pm the amount of inr4, 910.55 to national institue of open schooling the amount deducted from my sb account no[protected] the same time but not received by the national institute of open schooling till now[ 6th may 2016] as it is the matter of fees please solve the problem as soon as possible, otherwise i will not able to take the exam, please send the amount to the institue as soon as possible