ICICI Bank Complaints & Reviews

Hi team,
I was informed that i will be given a cc and there will be no joining fees for the same, but later when i was delivered the cc i was asked to pay rs1000 as joining fees, therefore i called the customer care and asked to cancel the card. The respective person conveyed that he has successfully cancelled the card and i don't have to pay any fees.
But few days later i have been receiving mails for icici bank ([protected]@icicibank.com) that "payment on your icici bank credit card account no 5241 xxxx xxxx 4009 is due on 02/06/2016. You may choose to pay the total bill amount of rs. 3842.45 or the minimum amount of rs. 680"

I even called the customer care again and again and dinesh received the call but he or others are not willing to help and are very rude indeed which is not at all excepted from a reputed bank like yours.
Hope post this mail i will be given full support and this issue will be solved asap.

Regards,
Abhishek padhi

Hi I called the customer support for the icici credit card on June 1st 2016 at 1:30 pm and talked to a phone banking representative named Parvez (who also refused to give his employer I'd), about an over limit fee which was billed by the bank and also the overlimt is a cause of the bank billing for a late fee that was my fault as I was hospitalised and cannot pay on time. However I asked for the removal of the late fee as a one time courtesy and also wanted to speak to a manager on the floor to see if they can remove it as he aid cannot re!I've it attime and I need to call them again on the customer support number which is not a toll free and alsohewas not sure if the overlimit fee can be removed. But the agent refused to transfer the call to a manager and also said A Manager cannot help me with my issue. How can a agent says that a manager cannot help me without transferring the call to the concerned manager when I asked to transfer

I made a transaction at daya hp filling station to get my car fueled for 500 inr.
Date of incident: 3rd may-2016
Transaction id: 65353226126000000000000
Issue: fuel surcharge is waived off when fuel is purchased at hp petrol pumps, in this case waiver should be 14.31 inr. I did not get this waiver for this transaction, while another transaction on the same petrol pump is waived off which was made on 23rd may 2016.

When i called the customer care number "[protected]", the executive ms. Juhi and her manager in support mr. Mirza suggested, that it might have been swiped on a non icici bank machine.
Unfortunately i do not have the slip for that transaction to check if it was an icici bank machine or different.

But in general when i got this card, and we check with bank, everyone tells, fuel surcharge will be waived off on hp petrol pumps. This was never communicated to me that it has to be swiped only on the icici bank machine.

I feel cheated in this case, as i was not aware that i need to check the bank's name owning machine, i was made aware of that hp is a strategic partner with the bank, and every transaction at the hp filling stations will be waived off for fuel surcharges.

Executive of customer care denied any kind of reversals, and disconnected the call after about 53 minutes of talking to me.

I also requested them to waive it for this time, and for coming times i will take care for machine names as well, or when hp is a strategic partner, why my card was swiped in a non icici bank machine. This is a strategy failure from hp's end, they should be charged not the customer.

They did not do anything but continuously kept telling me that this waiver can not be done, they do not have anything in hands for this, and finally they disconnected the call.

This was an embarrassing experience as a customer, i am getting charged for an activity which some other person made a mistake on. This is not acceptable to me as a customer.

Request you to please get me this waiver for atleast this time and i will take care of not using this banks card on any other machine or rather i will avoid using their cards, as there is a lot of hidden facts attached with the use of this bank services.

Icici is the worst bank i have ever seen in my life, i opened a account on 12 may 2016 and i got my debit card on 22nd may along with the cheque book, and i tried to register my self for net banking and then i wanted some help and i called customer support on [protected] and [protected] and what i heard was unbelievable "this service is only available from 7am to 9pm" i was like. Wtf!! If something wrong happens with my account then whom the hell i'll be calling to? As banks are closed on saturday and i made a call on satrday at 12:30 am.! And i got a email from icici that i am a new customer so i can get provogue watch and other things for 299 so i did some search for it and found it to be fraud with customers here is the link for it
https://www.youtube.com/watch? V=rua6sv2xome
And the worst service doesnt stop here i tried to access money through my debit card and what i got was worst - this card is blocked and i was like wtf.!! I am using it for the first time how it could be blocked? I called the customer care and got the same thing - this service is only available from 7am to 9pm.! Wtf is this? I opened the acc. As per ur policies but got this service.! I'll block my account.! Tell me the procedure for it? I will say my friends to never open acc. Here and also give negative ratings from various account as this is worst customer support.! And even with out the debit card i can nnot transfer money with neft.! Wtf? I nvr recommend icici to anyone. I want account to be closed

Hi there, recently i have been getting abusive, harsh calls from icici recovery department. The thing was my sister had taken a loan 3 years ago and i had nothing to do with that, lateron she stopped paying loan and she is no more in contact with me. But now a days recovery agents are visiting my home, calling me, my wife, calling in my wife's office and abusing her to give my sisters number. I have informed them i am no longer in touch with her due to some family issue. But they don't believe me, and now it's getting too much they started calling my in laws and asking for my sisters number. It's getting too much why do they have to abuse, insult me when i haven't taken the loan... Would need help getting rid of them.

I was issued credit card with much assurance of no joining fee & no annual fee. However, within 10 days of receipt of card, i received statement of 3500 rs as joining fee.
I emailed aviral. [protected]@icicibank.com
Prafull. [protected]@icicibank.com
Who failed to address the issue.
It seems icici bank is on a run of cheating people & earn money. It is such a disappointment of how they treat & serve customers more than 10 years old.
Advise to all - donot buy any icici bank credit card.

Hi,

On 21st may 2016, at 8:36 am two transactions of amount 189.69 and 4547.67 occurred from my saving account without for the marchant 'walgreens' my consent and knowledge.

Immediately i contacted the concerned department and got my atm card blocked. On the same day i submitted all the necessary documents along with the dispute form to the nearest icici branch, technopolis, kolkata. The service request number is :
Sr[protected]

Its been 5 days already, i have received no updates and status about this fraudulent. I called the icici bank customer care on 25th may 2016, the refused to share any update or status with me. After keeping me on hold for 45 minutes they told me that since they did not receive my documents they are unable to proceed.

This is really frustrating to face bank's inoperative behavior. As per my knowledge i have right to know every single detail and status of this issue, which bank is refusing to provide. Please look into the matter and suggest.

SR[protected] was created for the same on 21st May 2016. As per suggestion I went to bank to submit all the required documents. Almost everyday I followed up the customer care team, they said in case of any progress, they will inform me.

On 27th around 10 AM, I again went to bank and resubmitted the documents. On 31st, I called the customer care asking the status. According to the customer care the SR was closed on 27th at 10:30 AM due to non recipient of documents. And the concern team uploaded documents to a closed SR on 1:22 PM, instead of reopening the same SR or creating a new SR.

Today I called them to create the SR again and attach all the documents. Still, there is no confirmation of the same. Please look into the matter. Below is the new SR for the same:
SR[protected]

This is really frustrating, that after so many follow up the bank is doing nothing at all.

My name is varun parsatwar. I have recently open a salary account with icici bank (10 days before) but account is inactive details are given below
Account no:[protected]
Branch: a wing shangrila gardens, bund garden road pune-411001
Ifsc: 0000005
May 2016 salary credit return by the bank with the reason “ no such account”, request you to check your bank account details and confirm back to us to re-initiate your salary credit.
This message i am receiving from the company and account details are correct.
So please activate the account asap. So i can get my salary.

Sir my self pavan kumar vemireddy with a salary a/c[protected].
When i looked at my detailed statement they deducted a money of total 114, on the sums of 28.50 for four time on the day 17th of may. I'm unaware why they deducted but its really unfair that they deducted for four times on same time same day. I didn't do any transactions that day. Please help me in this regards, i need justification

Today ie 31st May 2016 around 11.00 am I went to one of the ATM in adyar gas station and I could not remember my correct pin number and i tried to lodge the correct pin number but combination din't work properly in the ATM. I tried like this for three times, and subsequently my card has been blocked, so please help me to solve this problem. In future how could i solve this problem please guide me.

When I called up ICICI demat, they told me that if I submit my application form to switch from my ongoing plan to BSDA plan before 21st Nov 2015, then I will not have to pay AMC as my investment is below 50, 000. So accordingly my old widowed mother who is joint holder went to the bank and submitted the application form on 18th Nov.
I scanned copy and emailed to the bank but they still charged me AMC for one full year from Oct 2015 to Sep 2016.
I have complained even to Chanda Kochhar but they don't care about ethics or customer service.
Her team is very inefficient, lack integrity and incompetent.
Today they send me a email that they respond to some old email id whereas I have updated my email in their records on 18th nov 2015.
They are unprofessional and compulsive liars who are evading the issue by replying to wrong email ids and refusing to refund the AMC incorrectly charged.
They are refusing to share the call recording to investigate this issue.
Full team should be sent to jail

Dear team
We are holding the following bank account with you since 2005
Vgp apparels
Icici bank zaveri bazar branch
Ac no[protected]
Ifsc code - icic0000261

We have been into export trade since 2009 and have been receiving remittances from our various clients mainly from uae and saudi arabia.

One of our customers namely "my own trading est" have been remitting against our export invoices since 2009

Initially all our export invoices were cleared at your end without much of hurdles.

But since 2014 your branch is not issuing us firc even though all our documents are in order
Your bank has raised an objection stating that the remittance are recd from "maioun trading instead of"my own trading est"which the party which we are exporting to.

As such maioun does not have any meaning expect that the pronunciation in arabic of my own trading.

Our export remittance are shown as unclear with you branch for about 31 remittances which is giving us nightmares even after being a straightforward business dealings

Another problem for us is our client in saudi cannot have a direct access with their bankers" saudi hollandi bank"from where the remittance are coming as they have to route all their transaction thru their saudi counterparts there and they are unable to cooperate with us for a request for a letter from their bankers to state that both the entities are same and account holder is" my own trading est"only whom we are exporting.

Hence it is our earnest request to you to send a swift message to their bankers" saudi hollandi bank"to confirm that the remittance as coming from the right party only.

We have been following your branch staff who are dealing with the issue since last two years with out any outcome.

Here we also wish to mention that they have cleared one export document when the custom officials have certified that both entities are the same.

Now our contention is when you can clear one document on that basis why you can clear all the other documents.

Besides we have given sufficient evidence a copy of which is there with mr. Ram ganapathi wherein our client" my own trading est" making an application and bankers acceptance of the same and also a swift copy in arabic that the remittance are thru a single account which is the same.

With all these your staff at the branch are unable to come to any conclusion whether to support your customer or not

Now our request to you is to settle this matter of one your long standing customer
Thanks and regard and expecting a favourable response

Ganesh konda
Proprietor and authorised signatory - vgp apparels

My amount is debited from my sbi account, as i am sbi account holder and my account number is [protected].. Yesterday i used an icici bank atm at dd mall mlb road gwalior for withdrawal but i could not get cash and i get an error after processing i get an sms from sbi that you have withdrawal the amount but after processing for 2 minutes i get an error "sorry network error" almost a day is completed and my amount is still not credited. So please i request to process it and have a look and resolve asap.

Dear Sir,

You collection agency executive Ms.Viji is harassing me, my office, my relations over phone continously for my Husband credit which I am not browed.

even after I informed to her not to call me regarding she is doing this every 30 min

hence requesting you to kindly action against her immediately.

Name of person calling : Ms.Vijayalakshmi
Mobile number : [protected]
land line number of th agency :[protected]/ 154

thanks & regards,
Meena

We debited 10000 from sbi account-[protected]
From icici atm-stchb201 and only 2000 came and rest 8000 dint come. Please help
I did multiple complains to sbi complain number - (At[protected] they told they are registering a complain and now the complain is showing in a closed state.
I went to nearest icic branch in which the atm reports. They are also denying that no extra cash is found in the atm.
Where did my money go i dont understand.
Icici machine operators are indulge in steeling my money as they only collect the money at last and how a money disappear when it did not come out from the atm.

I have a salary account in icici bank for 2 years now. When i checked my bank transactions and i found that there is one debit transaction '61880606 dp chgs till apr-16 — inr 572.50... I did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected].

Hi,
One of my friend send me neft of rs. 51, 500 on 24th may, 2016. But by mistake he put wrong payee name. First i recieved in my account. But then after 2, 3 hours they blocked it because of wrong payee name which they are telling me from start.
Then next day i visited there branch sector: 11 panchkula. I met with mr. Sunil and told the same to them. They checked my account on there computer and told me that its done they reversed the account and it will gone back to the sender. But its more 3 days now still its blocked by icici bank.
I called them many times visited there branch. Sent them mails from past 3 days. But no response from them.
One more thing yesterday on 26th may i had a conversation on phone with mr. Sunil with the help of customer care executive. They told me to visit branch again on 27th may. When i visit the branch on 27th may, 2016. He is on leave today. Now they keep telling me that it will be done by today.
I am using icici services from past 5 years. But i think this is my last time now.
They don't value there customers. Really very disappointed by them.
I request you to please have a look on this matter. So that i can able to get my money back.
Regards
Himanshu kapoor
Ac no.[protected]
Contact: [protected], [protected].

I am joy infant and i am writing on behalf of my mother mrs. Jayaseeli. D. My mother, mrs. Jayseeli has used her indian bank debit card in your icici atm located in the poonamallee highway (Https://goo. Gl/maps/ypj3fgmesdp) to withdraw an amount of rs. 8000. Waiting for minutes, after she has input all her details and the amount she wanted to withdraw, she did not receive any message on the screen and the machine seemed to have stuck in between the process. She could not find any one to help her including the atm services watchmen and she had to leave the place after several minutes of waiting.

After few minutes she had tried taking a mini statement of the her account balance and found the amount rs. 8000 had been debited. Immediately she contacted the nearby icici bank - (Https://goo. Gl/maps/bq7yp8nngrd2) and she did not receive a proper response from the executives and rushed back to the indian bank and filed a complaint against the issue. After waiting for more than two weeks the indian bank has given us a writing that this is not a fault from their side.

My name is hiren patel
I just opened account and I apply for debit card I want image on my debit card then I recieve both debit card and next day I use without image debit card and then next day without image debit card shows Atm block and other image one debit card when I use its shows atm pin is wrong but I recieve only one atm pin and then I m trying to contact branch and customer care but I m not able to do so please can u let me know how to closed my Icici bank account and I also called those men who open my account and he is not respond and one of my friend also want to transfer 1 lakh in my Icici bank acoxunt its shows account no wrong so plzzzz i[censored] not able to slove all issue so plzz close tomorrow my account ...
Name & address : Hirenkumar Girishbhai patel
Bank name & address :ICICI BANK LTD..Jmc House be, opp Parimal garden, Ambawadi, Ahmedabad -380006
Account no:[protected]
Swift code :ICICINBBXXX

Hi,

On 23rd may 2016, amount of 571 from my account as joining fees on coral card. Please note that i never applied for coral debit card of none of the icici customer care executive provided me the detailed information about the debit card and its joining fees. I never even received any mail or message regarding this.

And without my consent they deducted amount from my account. I do not understand how the bank is authorized to deduct the amount without the account holder consent.

Please be noted that i have already complaint about the 2 unauthorized transactions happened from my account on 21st may.
This is really frustrating shameless incident that instead of resolving my previous issues, bank is only concerned about exploiting the account holder. I have left with no balance in my account due to the previous unauthorized transactions and on top of that bank is deducting amount for debits cards as a joining fees without my knowledge.

Below is the service request number:
Sr[protected]
Sr[protected]

Please suggest.