ICICI Bank Complaints & Reviews

Dear ICICI customer care. Application no[protected]. My personal loan application was rejected, but reasons were not yet revealed even after i made many calls to the concern person([protected]) who interacted with me while processing/collecting documents for the loan. I got call from the above number and said that your loan was rejected.Is this right way to answer to your loyal customer??? don't you have responsibility to let applicant know why it has been rejected??? Don't you let your customer show interest to approach ICICI for any other kind of loans??? Even being a ICICI salaried account holder, I totally fed up with ICICI response in this regard. I dnt mind of giving up ICICI account and choose some other bank for better customer service.if i wont get proper response this time. Here i request you to let me know what exactly went wrong in the loan processing...(Exact reason).Please do the needful Regards, Sudeep [protected].

Hi team,

This is regards to the call which i am getting from the recovery agency from a 3rd party of icici bank regarding a personal loan. I've been getting these calls for a quiet a long time and whenever i've asked them to send me an email from icici bank official mail id they are not. Today it went to an extent where they are contacting me on my office land line and also contacted by husband and colleague about this loan. My husband collected the loan details from him and are as below

Loan number: lidng[protected]
Loan amount: 30, 000/-
Loan date: 27-sep-2005

All the details which they are providing are matching except for my dob. I called icici bank customer care directly but they are asking me to visit the branch to submit my documents. Now i'm even more scared as someone has forged these documents to take the loan, now submitting the document to icici bank again is becoming a concern to me.

Just to bring it to your notice that icici bank cannot and against the law to take personal information about an individual without their concern.

I hope someone looks into the matter and writes back with the details.

Regards
Archana

Dear sir,

My home loan account number: lbmum[protected]. My home loan is 10 years old & i am currently paying 13.6 % interest which is very high so i had called your customer care a month back, they asked me to visit your branch & ask for conversion for roi and submit the application.

I have visited your vashi branch for last 3 weeks & every time they did not accept my request giving the excuse that icici bank...

Hi all,

This is raj & a credit card is taken on my wife's name as she is using saving account for icici bank from 8 years.

Unfortunately we have done a mistake on taking icici credit card in last november. We missed to pay the amount for 1.5 months due to some personal issues and promised to clear e complete amount by 1st of may and close the card completely. This is when the torture starts, we get min 30 - 40 calls form different numbers and after explaining the same we have decided not to pick the calls as the number got higher every day and they call any time. Suddenly on a fine sunday morning we have 2 guys claimed to be icici agents come and esquire about us and blabber about the same to neighbors and watchman. They asked us to talk to some madam called (Megha), now this madam docent listen to what the customer says, she blabbers and threatens and says if i dont make a payment by 23rd april these guys come home and sit, funny now only she can explain what would they dont (Break the house, hit us.. Funny!!) its like a tag word for these people to say that someone comes and does something.


My question is if the the customer fails to make a payment to icici bank is that what bank does, they threaten the customers by sending people, if so why do we have a legal system. For every single delay we are payinh the intreset and taking the form this useless people.


Some facts about the account:
1. We have been using this account since 8 years.
2. We have a transaction of 1.5 lakhs every month.
3. Hardly lapsed any loan till date & taken a flat worth 70 lakhs & gotta listen to this shot from these use less people.

I have only requested that i will clear the complete amount and close the card on 1st may for which the reply from megha is she is sending someone home.
Wow!! Good job icici. Lemme take this up as a warning to all my friends and never go for icici in life.

The executive name is megha & number is [protected]

Hi, i am anupriya and i'm holding a salary in icici bank for the past 2.5 years. I just saw today when i checked my account online, that twice i have been charged posdec chg of rs. 28.50 each on april 19th 2016 and the description says:
Posdec chg/12-03-16/7563/25+st

I need an explanation as to what this charge means and why it has ben deducte twice from my account for the same reason in a financial year.


-anupriya

I am a customer of icici bank and my account no is :[protected]. I represented a cheque to icici bank, naraina vihar branch amounted rs. 2, 00, 000 (Two lakhs) on monday i.E 18/04/2016 at 10 am.

On tuesday at 12 30 pm i got a message that your cheque will clear on 26/04/2016, there is marriage function on 24/04/2016, i need cash on urgent basis.
When i asked customer care executive to return my cheque he told me that your cheque will return on or after 26/04/2016 only.

I presented my cheque on 18/04/2016 then why it will clear on 26/04/2016
And if you do not clear cheque why can't you return my cheque immediately.

I want to clear my cheque and transfer money to my account or return it immediately.

Sourabh gupta

4 mail to the chairman of the bank & no one cares. What has they to lose. The head is twisted & obviously the tail too will be twisted. What a shame & they claim its the best service. Bull!!!

1st mail to the chairman on 6th april'16
[protected][protected][protected]-------
Hi there,

My name is rajesh ramanathan & have been your customer for the last 10 years.

This is to let you know about the disastrous experience that i have gone through, after speaking with one of your customer care advisor- sharon dias.
The issue started after i called up the icici customer care team to enquire about my account related issue. Post the conversation, this lady tried to promote some kind of debit card and i politely denied it as it required some kind of extra payment. However as my current debit card has its numbers & grid values faded away (I still use it without any issues), i asked her if she could replace it for me. She immediately said that the systems are down and she cannot place a request from her end but as a customer, i can place an order through internet banking. I disconnected the call & tried the same however as it showed that it will incur charges and also the option for ‘replacement card’ was not there (Only option was loss of card). I placed my request on hold & called back the customer care team. Un-fortunately, i reached back to the same advisor- sharon dias. After telling her about this, she said that the option for ‘replacement card’ & ‘loss of card’ are the same & that i can place the request and that my current card will be automatically de-activated once i start using my new card. She also said that there will not be any charges applied as it is a replacement card.

The very next day(Saturday afternoon[protected] i notice that my debit card is blocked!!!


Got a reply on 8th april'16 & i replied...
[protected][protected][protected]--------
Hello,
Calling once from the corporate board number and if not reachable or if the customer did not pick up the call, does not mean that the person is dead. Either try after 2 mins or send a contact number for me to reach you. If nothing works out, you have to call during the morning or afternoon hours.
Giving a miss call at around 5.30pm is not at all appropriate, especially when i am shifting my residence.
I would like to know if this is a tick in the box activity to close this complaint after 3 attempts?
Sad on you guys!!!
If i'm not able to speak to you by tomorrow evening, this entire chain mail will be shot to the media, with a copy to you and your managing director.
Shame on you and your team.
Regards,
Rajesh r
Sent from bluemail
On apr 8, 2016, at 4:57 pm, customer support wrote:
Dear mr. Ramanathan,

We tried contacting you on the contact number xxxxxx2725, but unable to reach you.

We would like to inform you that we are looking into your concerns for the resolution of the query raised by you and we will get back to you with the further status on or before april 12, 2016.

Looking forward to your co-operation and assure you the best service.

Assuring best of our services.

Sincerely,
Prithi jotrao,
Customer service manager,
Icici bank limited


On 12th apr'16, again i wrote a mail to the entire bunch of buffoons in the top management of icici bank. The mail given below.
[protected][protected][protected][protected][protected]
Hello team,

This is my nth follow up on this issue. I got atleast 2 system generated mails which says that the issue will be looked into & closed by 12th apr’16. I am not sure if you look only into the year ending but today its eod 12th apr’16.
My phone number is [protected]. You can also reach me on[protected].

Regards,
Rajesh ramanathan

On 15th apr'16, i get a mail that i am not reachable... & i replied...
[protected][protected][protected][protected][protected][protected]

Hi there,

You could contact me on [protected] or [protected] from 8am to 12pm. Post that you could reach me on[protected].

Sorry to say, but i had mentioned about the alternate contact number on my previous mail.

Regards,
Rajesh ramanathan
One touch hiring
________________________________________


From: customer support [mailto:[protected]@icicibank.com]
Sent: friday, 15 april, 2016 6:49 pm
To: rajesh ramanathan
Subject: re:'icicicare=[protected]' customer greviance- rajesh ramanathan

Dear mr. Ramanathan,
We tried contacting you on the contact number xxxxxx2725, but unable to reach you.

We request you to provide your contact number, preferred date and time for contact between 09:00 a.M. To 06:30 p.M. From monday to friday.

Assuring best of our services.

Sincerely,
Prithi jotrao,
Customer service manager,
Icici bank limited

Due to smab charges icici bank deducted total 728 rupees totally in two months dec 15 and jan 16.
My is a salary account and how can they do this to me they said before we can maintain zero balance also, now without informing me atleast on this process they deducted, as i am thinking its a salary account and can maintain zero balance too, so as per me i don't know the process they should say me before opening the account, they said there is not restriction on balance as its salary account we can maintain zero balance.
So without informing the customer and customer is not aware of these process, so please kindly help me to take the action.
Ac no:[protected]
Cell no: [protected]/ [protected]
Name : dilip kumar rachamalla

I am very disappointed with my icici hpcl coral credit card bill which i received on 18th of april 2016 for the period of (15-03 to[protected].

In that 500/- late payment charges and 72.50/- service tax is included in my bill.I really dont know why these charges are added into my bill, i pay my bills regularly before due date.

My previous due was 810.51/- and i made a payment of 800/- for this on[protected] with net banking.

So, i should not be applicable for the late payment as at that time my due was only 10.51/-

Can you please explain me in detail why l was charged late payment fees even though i paid before time and even i made the full payment.

This is really a fraud because i am using this card for a year now and this has never happened to me.
Please i want explanation for this and also i want reversal of these charges as soon as possible.
Serious actions should be taken so that this should never happen again.

My card no - [protected]
Name - vijay sopan patil

Dear Sir,

I regret to inform you that I have taken Rs. 7 lacs as a personal Loan from Mr. Aman, Contact No [protected], But it has already 4 month old & still not transferred in my account. They also misguided me in a following manner so i had paid extra 7000 to clear my Axis bank loan.

You are requested to please guide us.

Regards,

Arvind Kumar
[protected]

Dear,
Sir/madam,
बड़ाबजार, रबिन्द्र सरणी में सोसायटी हॉस्पिटल के सामने आपका 1एटीएम लगा हुआ है, जहा पर आपने लोगो की सेवा के लिए ये एटीएम लगाया है, लेकिन अगर आप वहां 1 आम आदमी बनकर जाइएगा तो आपको बोला जाएगा की 10 बजे सुबह एटीएम खुलेगा, या एटीएम में पैसा नहीं है, यानी कुछ भी बहाने मार दिए जाएंगे लेकिन वो आपके लिए गेट अपना नहीं खोलेंगे क्यों की उनको उस वक़्त वो सो रहे होते है, जिस कारन वो गेट खोलने के लिए नाटक करते है, या तो आप उस एटीएम का गेट अलग से लगवाये, या फिर 24 घंटे एटीएम को खुलवाये ताकि आम जनता को उसकी सेवा लेने का मौका मिले! मुझे भी इस कास्ट से गुजरना पड़ा है, इसलिए आपको सूचित कर रहा हूं!

आपका आभारी-आम जनता

Dear sir/madam,
I tried removing 500 rs. From icici bank atm (Bhayander). But i did not got the money and 500 rs. Was deducted from my account. So how can i get my money back & whom shall i contact? I hope you will help me in getting my money back. And hope will reply on the same

Thanking you yours faithfully
Priyanka

Dear sir/madam,
I'm Aparna, i did online shopping of purchasing spa coupons from groupon but unfortunately sum of amount rs.899 got deducted from my account and didn't get the voucher. It was cancelled. so how can I get my money back and to whom shall I consult.I hope you'll help me in getting my money back.
Thanks and regards.
Your faithfully
Aparna.

I am using ICICI bank platinum credit card for many years.They did not send any pin, I was not worried previously but now pin is mandatory for buying ..and I asked them to register my new number as a registered phone number [protected] but they are not

I applied for credit card because i want high credit limit. A man from icici told me, you will get the amount double of your salary but i got just half of my salary. It is just a bull.
I already have other credit card of much more limit then this. What's the use of giving it then.
My credit card number is [protected].
Kindly look into the matter.
I had very bad experience with the icici banks services in the past also.

Sir, your bank tool free number [protected] for p.L. Is not working. And number of tool free numbers are not in working. Pl.Do needful. Thanking you,
hmkariya-bhavnagar-[protected]

Today i was trying to book ticket through irctc though they have deducted my cash my account but i cannot book my ticket
Transaction ID: [protected] for irctc which says ticket not booked but icici bank officals have not reverted my mailed yet when shal i could get my ticket refunds of rupees 800 rs. i have also selected option (book only when there is seats available) therefore i cannot see any transaction details from irctc because ticket has not booked confirm/waiting list.

27 17/04/2016 16/04/2016 IIN/I-Debit/irctc.co.in/Fee Rs10.00
ST Rs1.45/201 419.35 2, 111.17
28 17/04/2016 16/04/2016 IIN/I-Debit/irctc.co.in/Fee Rs10.00
ST Rs1.45/201 419.35 1, 691.82

I am working with private company. We have our salary account in ICICI. Person from ICICI came to our office and encouraged us to purchase credit card. I applied on his request. First of all for address verification, thay came on odd timings without calling. Hence my request was rejected. I again applied with the complete documents and then i got approval. Card was dispatched through Blue dart . But i dint got any call from the person who brought that card, hence it was again returned to the bank. After 15 days i got call from bank again for address verification, which is very pathetic. I again told them the address and it was redispatched. One of customer care person told me that it will reach to you in 5 working days. But its almost 10 days.
In order to do the complaint they want credit card number which is foolishness. Without credit card how can i enter credit card number.
Very poor customer care service ICICI possess.
Take my request into consideration and do needful.

As due to delay one fraud Mr. Rahul Kataria who told me that he is Jet airways executive and misguided me to transfer fund to receive your compensation. but due to his action I am in trouble . he taken my fund (i.e. Rs. 95000/-) and finish it on 14/04/16 . his phone no. is [protected]. Question is why he told me that I am jet airways executive. his ICICI BANK A/C No. is[protected].
and I talk several time to customer care regarding this matter but all in vein. they told me that it is your fault that's why we cannot help you. but I am a common man. and my huge amount is elope from my account. and spending a sleep less night. as I previlage customer of ICICI Bank. bank will have to be help me regarding this case and resolve it as early as possible. and catch that culprit to avoid fraud in future for other's common man.

UDAY MADHAV PISHWE
MOB. NO. [protected]
ICICI A/C No.[protected]
IFSC CODE-- ICIC0000470

My credit card no[protected] my change the regestd mobile no i want new pin no main last 15 day se branch main jata hoon lakin aaj tak mujhe naya pin no nahi mila hai cont no [protected]