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ICICI Bank Complaints & Reviews

3.3
Updated: Apr 11, 2026
Complaints 23779
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ICICI Bank reviews & complaints page 87

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N
NeeMat
Aug 12, 2022
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ICICI charged me for ECS Return Charges. The other bank already charged for missed payments though it was done the immediate next day. Why would both the banks charge it unnecessarily?
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0awnb) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
NeeMat's [Complaint's author] reply, Aug 16, 2022
Hi,

I could not send the email as the icici email id appears as [protected]@icicibank.com. Please share the right email id.,
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    Diya Pandit
    Aug 12, 2022
    Resolved
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    Resolved

    I had received an international payment of INR 15, 700 from an international merchant. At first, the statement in my mobile app indicated that my due of INR 11, 150 was cleared with this amount, but the day before the due date I received a mail saying that the 15, 700 received in my account would not be used as payment for my due. When I replied to the mail objecting against it, I receive another mail asking for transaction details after 2 days, by which time a late fee has been deducted from my the account. Also, before the receipt of the 15, 700 payment, I had INR 2000 in my account. Instead of an expected balance of INR 17, 000, my account is reflecting only INR 12, 000. I have no idea where the rest of INR 5000 has been deducted.
    Sep 13, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 13, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0awng) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      Asma03
      Aug 12, 2022
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      588/- deducted from my ICICI Bank account without my permission and i don't even know the reason for it, i want action on this ASAP!
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,
      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0awmy) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        R
        Rajesha kumar Rajesha kumar
        Aug 11, 2022
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        Address: Gujarat

        Thccvh
        ICICI Bank customer support has been notified about the posted complaint.
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          A
          Aquamers Ankit
          Aug 11, 2022
          Resolved
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          Resolved

          Rewards points not credited into Amazon pay

          Address: 942 New housing board sector 13 karnal

          Banks
          ICICI Bank
          ICICI Bank — Not credited reward points to amazon pay balance
          Ankit Bhatia
          from Karnal, Haryana
          11 August, 2022
          I am using amazon pay icici credit card, statement was generated on[protected], the earned reward points on month on month transfered to amazon pay balance within 2days after billing cycle done. but August, 2022 it does not transferred .i called to customer care to...
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          Annie Asha
          from Hyderabad, Telangana
          Aug 11, 2022
          Resolved
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          Resolved

          I have been using Amazon pay icici bank credit card for the past year. But last year my husband passed away and I resigned my job and I have no income now.
          I have an outstanding due of Rs.1, 59, 000/- and I paid Rs.1, 00, 000 already and willing to pay the rest as well now itself.
          But when I called the bank customer service they said I need to pay extra 80, 000/- stating different interests and demanding me Rs. 59, 000+80, 000/- to close my card.
          I'm in no way can pay extra 80, 000/-.
          What am i supposed to do now?
          Whom to contact and whom to complain?
          Ombudsman?
          Or whom?
          Can I have their contact number or email?
          Thank you.
          Sep 13, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 13, 2022
          ICICI Bank Customer Care's response
          Dear Customer,
          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0awn4) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            B
            Bhaskarvinet
            Aug 11, 2022
            Resolved
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            Resolved

            Home loan - LBBNG00005354159

            I took this loan 2 years back in 2019 on subvention scheme with ICIC home loan under Shriram properties for 240 months and for an amount of 24lkh on repo rate interest. No proper customer service and this year all of sudden an pre EMI amount got debited from my ICICI savings account when checked they said the scheme was till June 2022 only where builder was paying all this time now customer has to pay. I want to make pre closure and get out...
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            P
            Prabhugouda vk
            Aug 11, 2022
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            Resolved

            I have made ICICI credit card payment on 10-Aug-2022 of amount Rs 5000 ref id using mobkwik pay app from Axis net banking account, but still amount is not debited in to credit card bill balance.

            I tried to call customer care multiple time but no pick up call even after waiting of 10 minutes each time.. pathetic customer care.

            ICICI team please look in to the issue and resolve.
            Sep 11, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 11, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Sai Prabhas
              from Bengaluru, Karnataka
              Aug 11, 2022
              Resolved
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              Address: Bangalore
              Website: ICICI BANKING Services

              Team As we are very much stuck with our day to day commitments we rarely check our bank balance and inspite of that the ICICI BANK from Bangalore KH LALBAGH branch is charging me Highly and without any such information passed back to back I have been deducted 6356 Rs in a single day as ECSRT, NACH, POSDEC, ATD and in the form of few more unrelated things for a 0 balance saving account and demanding the public money and this is repeatedly happening with each and every month so kindly please do the needful at the earliest.
              Sep 11, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 11, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                A
                Anmols4443
                Aug 10, 2022
                Resolved
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                Resolved

                Neft payment

                Dear team yesterday i did payment of 1 lakh rupees of neft through icici bank. but it did not received to beneficary account till yet. transaction id is [protected]. i am sharing screenshot of transaction along with this. kindly give me resolution asap....
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                K
                Kalayukt
                Aug 10, 2022
                Resolved
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                Hi,

                8 Aug, 2022

                My friend transferred the amount from his ICICI Mobile Application to my number directly.

                Money eas deducted from his account The transaction was successful but it is not showing in my bank account .

                It has been 2 days already though my friend has already complaint about it but still the reverse is not done.

                Kindly help to transfer the amount.

                Kindly check the attachment for trsanction id.
                Aug 11, 2022
                Complaint marked as Resolved 
                Company helped to track the amount and it was successfully transferred
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 11, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0at7q) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  K
                  kapil0702
                  Aug 10, 2022
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                  I suggest please do not take ICICI bank credit card - agar kabhi kisi wajh se aapki due dates missed ho jaati hai to inke collection agents call karte hai jihe bilkul bhi tamiz nahi hoti hai .. aur agar aap unki complaint icici bank me karte hai to koi support nahi karta - phone kaat dete hai -

                  look the photos how they work..
                  Sep 13, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 11, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0at5e) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    sunil056001507789
                    Aug 10, 2022
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                    Dear sir/madam, as a mentioned above subject there is a unauthorised debit from my ICICI savings account number[protected]. so please cancel the auto debit from my savings account. the above mentioned amount debited from savings account since last 10 years. please reimburse the amount which had pay by me till now.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,
                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0aqd8) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      A
                      Abir Mondal
                      Aug 10, 2022
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                      Resolved

                      My past company Znome Consultancy Services Pvt. Ltd. had taken a Loan from IIFL & on the 13-June 2022, the loan was settled & the same settlement letter was shared with ICICI BANK where we had our Current Account & as well as my own Savings Account :[protected] & Salary Account[protected]. Now as after the settlement when I went down to operate my both savings & my Salary account, my both the account had Debit Freeze. On speaking with the Bank Manager - it was verbally communicated to me that IIFL had issued a Debit Freeze on all my account on the month of April 2022. But when i had requested please give me some documents as to why debit freeze was caused on my account, the Bank Manager says that they cannot provide me any documents nor they cannot remove the Debit Freeze from their end as IIFL imposed it. According to him I had to get it down from IIFL, but when i showed him the IIFL Settlement Letter, according to them it has to come from IIFL & as for IIFL I have tried to contact them personally in every level according to them there was no court notice issued by them, nor after that i have got any kinds of help from either of the side. I really do not know what to do, please help me.
                      Sep 13, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 11, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        V
                        vidya0506
                        Aug 10, 2022
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                        My emi date is always on 5th of every month and I've paid all the emi's on the due date. When the autopay doesn't work I still do it myself on the due date.
                        Referring to this INR 590 is debited from my account with the receipt number ECSRTNCHG01_050822_SR84664301 and this is not the first time. It's the second time this is happening even though the emi's are paid before or on the due date.
                        I insist to get my money back.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,
                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0aqd6) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          K
                          kanchanbaras
                          from Delhi, Delhi
                          Aug 10, 2022
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                          Hi, I am currently in Canada and my Indian mobile number is closed and I want to update the mobile number for OTP. Customer care cannot provide any solution on how to update the mobile and i have chased it multiple times but there is no way to update the mobile number.

                          On the other hand, Citibank has already updated my mobile number over email with the right support document.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 11, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,
                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0asfn) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Aug 11, 2022
                          Updated by kanchanbaras
                          what's the email address to contact as it is showing " [protected]@icicibank.com", can you please send me email id
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                            S
                            Surendra Sala
                            Aug 9, 2022
                            Resolved
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                            Resolved

                            Address: 4-34 velama street seethanagaram

                            She is using rash words against me
                            Sep 15, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 11, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,
                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0asgd) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              V
                              varsha30_2000
                              from Varanasi, Uttar Pradesh
                              Aug 9, 2022
                              Resolved
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                              Resolved

                              Address: Varanasi

                              I have searched for online job (work from home based job), i have submitted my details on quikr, naukri.com. As I am a fresher and have no much experience so i got a call from quikr. They said that my profile matched with two relevant jobs in ICICI.
                              Firstly i have to give a telephonic interview on the same day itself and then a second interview will take place on monday which will be a personal interview. But before this i have to register myself and for which i have to pay rs 750 which is a returnable amount after deducting 50 rs for the service taxes and others and the amount 700 will be refunded with my 1st salary. After registering and giving payment via Google pay i received a quikr ID and on the same day i had given a telephonic interview. Next day they called me and said that i have been selected as i scored 76% marks in telephonic interview so there will be no need for any second Personal Interview. They have sent me the government registered Application form and a result on ICICI Bank letter pad via whatsapp which stated that i have to pay 3550 rs for document verification and 3300 rs are returnable with 1st salary. Now it seemed fishy but I didnt pay the amount.
                              Can I get my already paid amount refunded?
                              Sep 12, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 11, 2022
                              ICICI Bank Customer Care's response
                              Hi, ICICI Bank has not authorised any person/agencies/partners/vendors/Apps for recruitment. If you come across any such mail, advertisements or persons, or Websites that claim to offer jobs at ICICI Bank in lieu of money, please refrain from responding to them and do not pay any fee/money to them. Please visit http://icicicareers.com to know more about our current job openings and to submit your resume.
                              It's been a long time and I didn't get the mail for the exam or the interview. Even though I filled the application form again at ICICI career, there was no response.
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                                All my net banking transactions today failed with an error message that couldn't complete the transaction because of security reasons. I have enough funds in my account. After, mailing the bank, they said that your internet banking is active, and asked me to try again. But I'm facing the same problem again. Please help me out....
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                                Vakeel123
                                Aug 9, 2022
                                Resolved
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                                Resolved

                                Address: Mumbai

                                Dear Sir/Madam

                                I have a bond 96 of ICICI INFOTECH Folio No/Bond holder No.-1472806, which has been matured on 15th july 2021. Now please guide me to surrender my bond and get my matured sum back at earliest .All related documents are attached with this mail. For Any Communication please consider below mention contact details.

                                Thanks & Regards

                                Vakeel Ahmad(Bond Holder)
                                Mobile No. [protected]
                                432/392 Chand Khan ka Hata Bakarganj
                                Fatehpur (U.P) 212601
                                Sep 12, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Aug 09, 2022
                                Updated by Vakeel123
                                Dear Sir/Madam

                                I have a bond 96 of ICICI INFOTECH Folio No/Bond holder No.-1472806, which has been matured on 15th july 2021. Now please guide me to surrender my bond and get my matured sum back at earliest .All related documents are attached with this mail. For Any Communication please consider below mention contact details.

                                Thanks & Regards

                                Vakeel Ahmad(Bond Holder)
                                Mobile No. [protected]
                                432/392 Chand Khan ka Hata Bakarganj
                                Fatehpur (U.P) 212601
                                Verified Support
                                Aug 11, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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