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3.3
Updated: Nov 16, 2025
Complaints 23729
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14270
Unresolved
9459
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ICICI Bank reviews & complaints page 86

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Nikhil ahuja 3004
Aug 8, 2022
Resolved
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Address: Ulhasnagar

Myself Nikhil Ahuja, I have been with icici bank since 2021. This year 2022 826/- rs is deducted from my account without any alert message. I am not using any Demat account and the representative didn't inform any charges while opening the account. But still this charges are applied and debited from my account on 26 JULY 2022. DMC/ DP CHGS TILL JUN-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.
Sep 8, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 08, 2022
ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0amhv) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Nov 10, 2022
Updated by Nikhil ahuja 3004 I have not received any refund still. Its been 3-4 months since i have posted this complaint.
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    M
    Moneshwar
    from Pimpri-Chinchwad, Maharashtra
    Aug 8, 2022
    Resolved
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    Resolved

    Hi team,
    I paid the credit card bill on 29 July 2022, but still it got autodebited on 7th August 2022. Even after bill paid twice it is showing bill as due on app.
    Please resolve the issue and refund the amount.
    Sep 9, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 08, 2022
    ICICI Bank Customer Care's response     Dear Customer,
    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0amcx) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      A
      A@sahu
      from Lakhnadon, Madhya Pradesh
      Aug 7, 2022
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      I have submitted my bank account KYC in EPFO PORTAL ON 10/07/2022.

      One month is going to complete but it has not approved yet.
      Please help to get it approved.
      I am not able to do any transaction due to this.
      ICICI Bank customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0at7b) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        S
        SayanSanyal
        from Barrackpore, West Bengal
        Aug 7, 2022
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        I have been an icici customer since last 4 years.

        But since the past few months the below mentioned problem started appearing always. I have never requested to block my debit card for any reason, nor have I ever entered the wrong cvv multiple times. But when I try to make online transactions, each time i get this message:

        "for security reasons your verified by visa purchase has been prevented from being processed due to repeated entry of incorrect details. Your card/login has been blocked for online transactions at verified by visa merchants.

        To unblock your card, please contact icici bank customer care."

        I have tried calling customer care multiple times. Each time a computerized voice plays, asks me to enter my 16 digit card number which i would like to unblock, i enter it and it says my card is unblocked. But then when i try to do online transactions, it again says that my card is blocked for online transactions.

        I have tried to unblock my debit card through the imobile app as well but it says my card is not blocked at all.

        I am totally frustrated by now. Please help.

        Regards,
        Sayan
        +1 photos
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 08, 2022
        ICICI Bank Customer Care's response         Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0amct) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          G
          Ganesh9689
          from Pune, Maharashtra
          Aug 7, 2022
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          Dear Sir/Madam,
          My Self Ganesh Popatrao Shermale I Have using ICICI Bank Coral Credit card from last 5-6 Year and card last 4 digit is 0014 and till the time experience was good but on 25/07/2022 happened fraudulent transaction on my captioned credit card and done 3 transaction of Rs.14766.5, 20000, 14766.5 and total amount is 49532.1 .Surprising is I have not done the transaction, not share any OTP, not getting any calls and once starting fraud OTP receiving on my mobile, I have block the card from I mobile Application immediate also limit also reduced but after that the transaction was done. After the incident I have call to customer care and raised dispute complaint and also filled dispute form from branch and to till time no any revert but service request is closed without any solution and customer care team also not helping out.
          I don't understand bank security an safety about customer transaction because already having well awareness regarding frauds so every time will caring out our cards and password but after that the incident is happen without sharing any such details so how banks debit my transaction without my permission and confirmation.
          After waiting 10 days my problem is not resolve and not get any solution so I want refund my debited amount earlier basis so do proper investigation against on the incident and want solution earlier basis, because I won't to pay the outstanding amount in next billing date and till the time I don't have any single bounces in my cibil record so, I will not ready to add any penalty and Cibil effect from the Incident.
          I have raised Cyber crime complaint and attached the copy and transaction mail snapshot also attached for your references so, request to you kindly reverse my whole amount before billing date otherwise will escalate the matter to RBI and Consumer court if solution not happen but I hope Icici bank will resolve the problem before expectation date.

          waiting your revert and solution earlier basis...

          Thanks,
          Ganesh Shermale
          Mo.[protected]
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 11, 2022
          ICICI Bank Customer Care's response           Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          Aug 11, 2022
          Updated by Ganesh9689           Yet no response receive from ICICI Bank after sending 3 mails and will not wait more because My billing date is coming so kindly refund my money on urgent basis and do proper investigation and Bank is totally response for the fraudulent transaction bcoz without sharing otp Bank has debited amount so do your process at your end but want resolution at any cost.
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            K
            khanabdulsajid
            Aug 7, 2022
            Resolved
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            Resolved

            Address: Raghunathpour, Odisha

            I am an icici bank customer. My account got debited two tiess with 590 as ECSRTNCHG. I understand from googling it that it has something to do with an EMI on a debit card. I know that two EMI is deducting every month for my HDFC Insurance Policies, although I have never signed an ECS mandate. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com

            Thanks & regards,
            Salma
            Sep 12, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 11, 2022
            ICICI Bank Customer Care's response             Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              V
              VijayMane2014
              from Bengaluru, Karnataka
              Aug 6, 2022
              Resolved
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              Resolved

              Your icici bank online app is showing negative balance suddenly in lakhs of rupees where as i maintain mab as well as requested balances not sure why bank dies this to customers
              Sep 15, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 11, 2022
              ICICI Bank Customer Care's response               Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0at7s) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                A
                Alok112
                Aug 6, 2022
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                Hi my name is Alok Kumar,
                My account no is,[protected], on 5th Aug'22, there is made two times 590 rs transaction, where mentioned ECSRTNCHG01.
                Kindly return my debit amount immediate.
                ICICI Bank customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0aicv) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  Aravinth92
                  from Namakkal, Tamil Nadu
                  Aug 6, 2022
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                  Address: SALEM BRANCE

                  Without any information my amount debited as DP charge, i dont aware about charges for demat account, And they also not cleared about cost before
                  ICICI Bank customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0am6n) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Shyamkirangang
                    Aug 6, 2022
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                    BIL/IMB/000461670138/Payee Name/Fee

                    Hi,
                    I have been charged and debited the amount from my account without any proper information about it
                    It shows
                    BIL/IMB/[protected]/PayeeName/Fee
                    Please let me know why am I charged...
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                    P
                    Pranjalishukla
                    Aug 6, 2022
                    Resolved
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                    Resolved

                    Address: Amravati, Maharashtra, India

                    My employee id us 868644 and My last working day in the organisation is on 7th june 2022 and it's been more than 2 months of my resignation still my full and final settlement amount is not credited by the company. I have claimed my bills also which the organisation policy is to return. Please credit my salary.
                    Sep 12, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 10, 2022
                    ICICI Bank Customer Care's response                     Hi Pranjali Shukla, we request you to raise your request in the alumni site (https://alumni.icicibank.com/#/login)
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                      S
                      Shivangi Krishna
                      Aug 5, 2022
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                      PPL/WPP_SR[Protected]_ Renewal of policy | Unauthorized Deduction of 1899

                      I have just checked my account details and ₹1899 has been deducted from my account in the name of

                      PPL/WPP_SR[Protected]_ Renewal of policy
                      On 2nd August 2022

                      I have never signed up for any such policy, I don't even know the name of this policy and this is a large amount of money. I'm unemployed and as you would see in the statement attached, my balance is in few hundred because of this unauthorized...
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                      P
                      Pasha sheik
                      from Kothagudem, Andhra Pradesh
                      Aug 5, 2022
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                      Dear Sir/Madam

                      A credit enquiry is reflected in my CIBIL Report for 10, 00, 000 ₹ by icici bank credit card. but I didn't applied for credit card for that much amount. I requested and sent a complaint mail to icici bank about resolution but you are not responding.

                      I just uploaded my me kyc in icici careers portal. How can you put an enquiry for that huge amount that too for credit card.

                      i am planning to escalate this issue to RBI and consumer complaints ombudsman.
                      ICICI Bank customer support has been notified about the posted complaint.
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                        S
                        Sonia Gouri
                        Aug 5, 2022
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                        Surcharge MCC 4112

                        Address: CHIRANJEEV VIHAR India

                        My account is showing surcharge dt ... mcc 4112.
                        Why is money deducted from my account? Which kind of surcharge is this?...
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                        H
                        harishkapilkohli
                        Aug 5, 2022
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                        I am ICICI bank customer for last 22 years. My user id and debit card is blocked and so as my internet banking facility. As i got the message i wrote a mail to them on customer care. As per their advice i called their customer care number which is such a pathetic service that after spending hours my problem is not resolved.

                        Its almost impossible to reach their customer care representatives...they are always busy attending other customers.

                        I have even tried to call my relationship manager but she never picked up the call.

                        I am SINGLE WOMAN and need to pay my monthly bills. I am feeling harassed and stuck. I have now no way to know status of SR[protected]
                        ICICI Bank customer support has been notified about the posted complaint.
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                          S
                          sunil jawa
                          Aug 5, 2022
                          Resolved
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                          Resolved

                          Address: new chand pole road bakara mandi sukhanand ki bagechi ke samne laxmi dairy ke pas jodhpur rajasthan 342001

                          Dear Team,

                          Please Check my credit card statement wrong bill pay other numbers
                          Transaction of INR 298.00 Recharge
                          This Date & Time August 05, 2022; 16:10:52.

                          So Please Refund My Payment.
                          Aug 5, 2022
                          Complaint marked as Resolved 
                          Transaction alert for your ICICI Bank credit card ICICI [email protected] 4:11 PM (4 hours ago) to SUNILJAWA399 Dear Customer, Greetings from ICICI Bank. Your ICICI Bank Credit Card XX5001 has been used for a transaction of INR 298.00 on August 05, 2022; 16:10:52. Info: ICICI BILL PAY. The Available Credit Limit on your card is INR 12, 736.07 and Total Credit Limit is INR 15, 000.00. The above limits are a total of the limits of all the Credit Cards issued to the primary card holder, including any supplementary cards. In case you have not done this transaction, to report it please call on 18002662 or SMS BLOCK space 5001 to 9215676766 from your registered mobile number and if you are outside India, call on 04071403333. In case you require any further information, you may call our Customer Care or write to us at [email protected] Never share your OTP, URN, CVV or passwords with anyone even if the person claims to be a bank employee. Sincerely, ICICI Bank Limited This is a system-generated e-mail. Please do not reply to this e-mail. Discover a new way of paying your Credit Card bills from your bank account anytime anywhere by using ICICI Bank iMobile. GPRS users, SMS iMobile to 56767661. For details, please click here. The information provided herein regarding products, services/offers, benefits etc. of ICICI Bank are governed by their detailed terms and conditions, internal policy guidelines as specified by ICICI Bank from time to time and are subject to applicable laws and regulations. The products, services and offers referred to herein are subject to the terms and conditions governing them as specified by ICICI Bank / third party from time to time and are offered at the sole discretion of ICICI Bank / third party. Nothing contained herein shall constitute or be deemed to constitute an advice, invitation or solicitation to purchase any products/ services of ICICI Bank / third party. ICICI Bank makes no representation about the quality, delivery, usefulness or otherwise of the goods / services offered by the third party. Now banking is more convenient with: More than 5000 Branches 24x7 ATM Services Customer Care Internet Banking iMobile Banking Click here to view the Disclaimer
                          ICICI Bank customer support has been notified about the posted complaint.
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                            A
                            arun87549
                            Aug 5, 2022
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                            Icici has been scamming me demat account charges for 8 yrs
                            whenever i go to close my demat acccount they say the shares are bought
                            but i cannot sell the shares becuase the company is closed
                            now they are charging me 3500 for not maintaining my demat account
                            when i activate my icici bank account they recover the fees

                            really scam company
                            ICICI Bank customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,
                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ag1s) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              B
                              Bhargav93
                              Aug 5, 2022
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                              Hi team,
                              I have not opened a DMAT account and on behalf of me the bank has opened a DMAT account and are charging me with fees. Could you resolve this ASAP.
                              Thanks and Regards
                              Bhargav
                              ICICI Bank customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,
                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ag0e) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                G
                                guptashe
                                from Coonoor, Tamil Nadu
                                Aug 5, 2022
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                                I wanted to open an account in ICICI Bank, Coonoor branch. Mr. Siva Prakash convinced us to open a Wealth Management account narrating to us its benefits such as, a lump-sum amount in 6 digits would be needed to be deposited for opening this account, and later we could easily withdraw that fund without requiring any minimum balance to be maintained (Called as Zero-Balance account). He was continuously calling us to arrange the fund asap. The day we arranged it, he refused to open the account and said they require at least Rs.50k minimum balance to be maintained in the account then only they could go ahead with the process. I didn't want my money to be blocked in any bank account like this so then I spoke to the GM of ICICI Bank Cnr Branch, Mr. Muthukumar. He bluntly refused to open even the normal saving account by saying that now the rule has changed and they needed at least a 50K minimum balance to be maintained even for a basic saving account. I was appalled to hear how the rule could have changed in one single day and why Siva Prakash didn't inform us about those details earlier.

                                These guys are very unprofessional and selfish. They look for their maximum benefits in the form of commission. I would never recommend anyone to deal with this bank ever.
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  tripathyrakesh
                                  from ghaziabad, Uttar Pradesh
                                  Aug 5, 2022
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                                  Dear Sir/Madam,
                                  I am getting harassment call regarding loan repayment for past several days. The phone numbers are (i)[protected](ii[protected]. The last call was from [protected]. I have the call records of all the above call. They say that they are calling on behalf of ICICI bank. All the credentials they mention are wrong. When I further enquire or want to register a formal complaint, they simply cut the call. I would like to clarify that neither I have any account in ICICI bank nor have I taken any loan from your bank. Kindly look into the matter and take stern action.
                                  Regards
                                  Rakesh Kumar
                                  ICICI Bank customer support has been notified about the posted complaint.
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