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ICICI Bank Complaints & Reviews

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Updated: Apr 11, 2026
Complaints 23779
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ICICI Bank reviews & complaints page 86

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K
Kusumgairola
from Surat, Gujarat
Aug 17, 2022
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Name appeared in Demat Account as Kusum S Gairola while in PAN and Aadhar is Kusumlata Gairola.
Spelling of name in Aadhar and PAN was corrected after opening of Demat account please arrange to make correction in Demat account also, Details of account is as under-
DP ID - IN302679
Client ID[protected]

Note - photo of PAN and Aadhar is also uploaded in system for reference.

Please arrange to correct accordingly and intimate us by mail on [protected]@gmail.com

Regards
Kusumlata Gairola.
ICICI Bank customer support has been notified about the posted complaint.
Please consider this and correct the name spelling in Demat account as soon as possible. The linked account in ICICI Bank is also having correct name. As a proof PAN and Aadhar is also uploaded in system for reference.

Regards
Kusumlata Gairola.
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    darshchheda
    from mumbai, Maharashtra
    Aug 17, 2022
    Resolved
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    Resolved

    Address: Mumbai, Santacruz

    I, Chandrakant Chheda, owner of a retail cloth store. I use the ICICI merchant services via the pos machine for credit/debit card services for my business. I have been charged for several schemes which i wasn't aware of from the month of January 2022 and I had made several complaints for the same but, this month of August 2022 a deduction of Rs. 45, 000+ was deducted.
    Sep 29, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 17, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0b5u3) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    I have veen running my retail small business from sometime and they have deducted 73000+from account from 26th October 22 onwards till now

    Worst worst service and this is pure looting honest people who are working hard
    They should be banned as a company
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      Naushe
      Aug 17, 2022
      Resolved
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      Resolved

      Address: Hooghly

      Dear sir,
      my bank acoount number is[protected] holder name HINDUSTAN TRADER last 6th august credit account of rupees 240000/- from bangalore party, that party told me please deliver the material to hooghly, i was delivered the goods by truck no. is (MH 18 BG 6672) when hooghly party recieved the goods on 7th august and called me materials did not recieved and Lien my bank account from bangalore please resolve the problem.

      Thanks & Regards
      Aug 17, 2022
      Complaint marked as Resolved 
      that company nothing provided me, comapny direct Lien my amount
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 17, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        K
        kshanmu82
        from Chennai, Tamil Nadu
        Aug 17, 2022
        Resolved
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        Value Date Transaction Date Transaction Remarks Withdrawal Amount (INR )
        30/07/2022 30/07/2022 CMS/[protected]/ADTPSLSIPG__[protected] 5000
        01/08/2022 01/08/2022 CMS/[protected]/ADTPSLSIPG__[protected] 5000
        Still not received any solutions above two deductions
        Sep 17, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 17, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0b5vf) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          S
          SugunaSk
          Aug 16, 2022
          Resolved
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          Resolved

          Address: NO. 183, S. V. PATEL SALAI,,ADJACCENT TO MISSION STREET,,RAJ BHAVAN,PONDICHERRY.,PY,IN,605001

          Hello, I have opened an account with ICICI Bank 5 years ago and there was no obligation of minimum balance required for my account .Recently 419.64 rupees and so on was deducted from my account under the MAB chgs, without even notifying me or sending me a message for the deduction .in the statement today i received, it displayed that i have been charged for something spelt as MAB chgs i contact direct with icici bank they said they wont deduct again but this month also they deducted money. its happening during this recent 3 months. It have never happened before and at the time of opening my account i was not made aware of any such charges, so why am i charged of something which i was not made aware of in advance . Please look into the matter and help me in getting a refund of my 3 months money as soon as possible .
          Sep 24, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 16, 2022
          ICICI Bank Customer Care's response
          Dear Customer,
          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0b3co) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            Siddharth Marimuthu
            Aug 16, 2022
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            Hi, my account is hit with a charge of ₹590 which is not informed in message or email like all charges.
            I don’t understand why this charge is made and why I direct get an alert and why reason isn’t mentioned as well
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,
            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0b3ci) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              Shashank Jagdish chauhan
              from Vadodara, Gujarat
              Aug 15, 2022
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              Address: Vadodara

              I never used or applied for my demat account for which the annual charges are deducted feom my account and I also raised a complaint related to refund of same. For which I talked to the executive related to that and she assured of my refund in 5-7 working days but it was now almost 10 days. Please do the needful and waiting for your positive response.
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,
              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0b3c8) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                C
                Chainisha k
                from Nuzvid, Andhra Pradesh
                Aug 15, 2022
                Resolved
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                Resolved

                I have ordered a product on Amazon with order number:[protected].on 12 July 2022.I have received product on 16 July 2022 amount of RS.2096/-only, and due to size issues I have returned the product in it's original condition on 17 July 2022.The Amazon initiated the refund on 17 July 2022 and still the refund amount is not yet seen in my account statement. The reference number is HSBCN[protected].
                Sep 21, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 16, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0b3c9) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  N
                  nayakrp
                  Aug 15, 2022
                  Resolved
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                  Resolved

                  I received this message in my phone number:

                  Dear Customer, Your ICICI Credit Card Points Worth Rs.6850 Will Expired Tomorrow. Kindly Redeem Points In Cashback By Clicking https://cutt.ly/fXrDsls
                  -DCEnter

                  I do not own an ICICI Credit Card. This message looks fake. Please look into it so others are safe.
                  Sep 17, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 16, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0b3ck) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    K
                    kanchanbaras
                    from Delhi, Delhi
                    Aug 14, 2022
                    Resolved
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                    I have raised a complaint for ICICI bank, but they are not sharing email address to contact them, how am i supposed to contact ICICI bank on [protected]@icicibank.com

                    https://www.consumercomplaints.in/icici-bank-mobile-number-update-for-otp-c32741...
                    Sep 27, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 16, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0b3cq) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      D
                      dorishetti
                      Aug 14, 2022
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                      Opened NPS account in year 2020. Indicated ICICI bank as POP. As part of the application verification, ICICI bank rejected my KYC unnecessarily on the basis of address mis match. After that I have been following up since 2020 until now no conclusion at all. I have no clue as in where to update the address, which address in incorrect and all.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,
                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0aycc) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        B
                        bhu187
                        from Mumbai, Maharashtra
                        Aug 13, 2022
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                        Address: Mumbai

                        I am writing in frustration after dealing with multiple stakeholders across ICICI banking team, Prudential TEam, ICICI direct team without any solution or way forward.
                        I had 7 lac rupees in ICICI bank account's MF section.
                        I was able to access this through ICICI bank home page Investments & Insurance Mutual funds.
                        Now when I go to this section, it says invalid account or account doesn't exist!

                        When I called banking team, they said they can't help and asked me to contact MF team with a wrong number (+[protected], which took me to prudential team who say they only manage insurance.
                        When I called banking again they directed me to ICICI direct, who said they don't deal with M[censored]nder ICICI bank account, and that my money isn't in ICICI direct MF.

                        I'm frustrated by this hopping around with no solution and such a big money loss. I need an URGENT and IMMEDIATE answer and resolution.
                        ICICI Bank customer support has been notified about the posted complaint.
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                          Naveena Ravichandran
                          from Bengaluru, Karnataka
                          Aug 13, 2022
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                          Today i got a message regarding expression debit card request ..but I didn't request for the same...so I want to cancel this request...I need immediate help.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,
                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0awnc) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            R
                            Robins Francis
                            Aug 13, 2022
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                            My Name is Robins Francis and on 12/08/2022, from my bank account, four times 590 rupees has been deducted in the name of nach_ad_rtn_chrg without any notification.l lost a total of 2360 rupees without any intimation from the bank. What the hell wrong with icici bank.
                            What is this transaction purpose?
                            I want a strong reply from your side dear icici bank
                            ICICI Bank customer support has been notified about the posted complaint.
                            Banks should intimate customers before taking there money
                            Banks are loots our money without intimation
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0awog) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              RahulRingasia
                              from Laxmangarh, Rajasthan
                              Aug 13, 2022
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                              I applied for the icici bank credit card. And my application got rejected due to office address confirmation. And when I contacted the customer care executive. They told me that send your required documents by email within 4 to 7 days. You will be notified about your application status.
                              But after 9-10 days. I still didn't receive any email or message.

                              But they are not giving me any updates. All the time they tell me that send us an email about your company id and address. And I have already sent them an email 10 times. And then again I called the customer care executive and they said, your application is rejected. Then didn't tell me any reason.

                              As I've shared my details via the official company email id with confirmation of my employment. Please approve my application.

                              Please provide the solution as soon as possible.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 16, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
                              Aug 18, 2022
                              Updated by RahulRingasia
                              Still not received any call from ICICI Team.
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                                rksharma215
                                from New Delhi, Delhi
                                Aug 12, 2022
                                Resolved
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                                Resolved

                                Address: New Delhi

                                Hello, Mera account ICICI Bank me Rahul Kumar ke naam se 2017 se salary account hai jisme Bina meri jankari ke Bank Wale ne by default demat account open kar rakha tha aur har saal pure saal ka charges deduct kr lete the pahle maine kabhi dhyan nhi Diya kyu ki mere ko pta hi nhi tha pr last month 28 July ko jab Rs. 47.10 deduct kr liya uske just baad 1 Aug. 2022 ko Rs. 762.55 deduct kr liya tab dhyan diya jab customer care se baat Kiya to band karne ka request dala Jo ki 3 aug 2022 ko demat account band ho gya but uske baad 8 Aug. 2022 ko Rs. 350 only credit hua account me jab customer care se again baat Kiya tab paise dene se mna kar rhe hai bol rhe hain apko Jo milna tha mil gya ab nhi milega. Please solve this[protected] itne time ho gye .
                                Aug 17, 2022
                                Complaint marked as Resolved 
                                I talked with customer care and then she told me that total deducted amount can not be refund as per Bank policy.So Bank is refunded you only rest amount after deduction of bank charges which is 330 rupees .
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 16, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,
                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0b3bs) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  A
                                  Akumar@
                                  Aug 12, 2022
                                  Resolved
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                                  Resolved

                                  Address: ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400 051
                                  Website: www.icicibank.com/customer-care

                                  I am holder of Sapphiro credit card. My limit is Rs 390000/-. On 30 July I made fee payment to Amity University for Rs 177271.50. On 31 July i was charged Overlimit charges of Rs 4406.79 and 18% GST of Rs 793.22. I have showed it to ICICI Bank staff and they too agreed that it is an error and advised me to call customer care. For 3 days no call on customer care number is going through .I went to local icici branch even they could not connect me to customer care as its always busy or misleading.
                                  Today they replied
                                  “If the Credit Card Account exceeds the credit limit assigned on the credit card, an over limit fee is levied at the rate of 2.5% on the over limit amount, subject to a minimum of Rs. 500.00.

                                  We value your relationship with ICICI Bank. However, based on the Bank's policy, we regret to inform you that we are unable to reverse the charges levied on your credit card.”
                                  What can one do when they are unable to understand that overlimit wrongly levied as overlimit is still higher than my usage.
                                  Will strongly advise all to stay away from ICICI credit cards .
                                  Aug 19, 2022
                                  Complaint marked as Resolved 
                                  I recieved reply vide a SR number saying that charges have been reverted . However they have reduced my limit which is no issue as i do not intend using the card again primarily due to inability to connect with their credit card helpline numbers on which calls do not get connected. As a suggestion they should have a missed call concept or through their app in which customer care calls immediately back if any issue. SBI card customer care is a good process and American express is best worldwide.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 16, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,
                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0b3bu) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Aug 19, 2022
                                  Updated by Akumar@
                                  Thank you sir for resolvig issue of overlimit and GST . I have paid back amount due to me today.
                                  I wish to however point out that my card limit earlier was 390000/- and after this case has been reduced to Rs 200000/-
                                  Can you kindly inform the reason for same . Regards
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                                    A... Shaha
                                    from Aurangabad, Uttar Pradesh
                                    Aug 12, 2022
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                                    Auto debit money from my account 590
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0awoo) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Shoaibkhan98377
                                      from Kichha, Uttarakhand
                                      Aug 12, 2022
                                      Resolved
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                                      Resolved

                                      Address: bhanga kichha udham singh nagar uttarakhand

                                      Dear sir,

                                      I have a saving account no[protected] with icici bank.
                                      Recently on 29 June 2022 INR 826.00 was deducted from my account against DMC/IN[protected] DP CHGS TILL MAY-22. I couldn't know why this charges have been deducted. I have Googled it and I came to know that it is probably charge for using Demat account. If it is so, then I want to bring you in the notice that I never apply for any Demat account in icici and even I don't know what is Demat account and how to use it.
                                      I am surprise to know that bank has deducted the charges for something that doesn't even exist

                                      I request you to kindly look into it and refund my money as soon as possible. Also kindly arrange to stop these arbitrary action of bank. If there is any demat account linked the please close it and i want refund as fast as possible
                                      Sep 20, 2022
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 16, 2022
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        ps208317
                                        from Noida, Uttar Pradesh
                                        Aug 12, 2022
                                        Resolved
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                                        Resolved

                                        Address: Noida

                                        Hello my name is Pankaj Saini. My balance is again deduct 445.95 rs. Why is this happening again? Need to return my money asap...
                                        Bank name - ICICI Bank
                                        Account number :[protected]
                                        Mobile no :- [protected]
                                        Sep 13, 2022
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 13, 2022
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
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