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ICICI Bank Complaints & Reviews

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Updated: Jun 2, 2026
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ICICI Bank reviews & complaints page 832

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D
Dnark ams
from Pune, Maharashtra
Jan 31, 2016
Resolved
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Address: 411015

Dear Sir/Madam.

This is regarding to calls I have been receiving from your recovery agent, since from Last month.
He is referring to credit card taken by Mr. Amol Dilip Saswade in past, for which amount is due. He told me that they have settled down amount to some 12 k rupees. and giving me forewarning to pay the same.
I informed him that Mr. Amol Dilip Saswade and I (Makrand Bhalchandra Saswade) do not have any relations except our surnames are same. I also requested him that not to call me regarding this.

But he is not in position to understand and continuously calling me and giving me warnings as below –

1) Tu paise de, nahi to main tere ghar pe aake baithunga.
2) Tu aur tera amol dono nalayak hai, murkha hai.
3) Tu paise de varna main teri police complai kar dunga
4) Main tere ghar police bhej rahan hun.

He is harassing me every day. I tried to explain him quietly, but he is not listening.
I tried to call back on his no. but not able to.
Nos from which I am getting calls are as listed below –

1. [protected]
2. [protected]
3. [protected]
4. [protected]

He is telling that he is talking from icici bank shivajinagar, Pune branch.
Also mentioning that Amol Dilip Saswade given my no. [protected], as a ref. no. while taking card.
He also sought my address and telling me that he will send team to my home.
[protected][protected]--------
My humble request to you is please instruct him and look in to so that I will not receive calls any more.
Looking forward for co-operation from ICICI bank as I am also customer of ICICI bank since from last 10 years.
[protected][protected]--------

Regards,
Makrand Bhalchandra Saswade
Aug 6, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Mr. Saswade,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    C
    Chandrashekhar Kawale
    from Anta, Rajasthan
    Jan 31, 2016
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    Address: Thane, Maharashtra, 421503

    Dear sir/ mam,
    W/o information credit card directly handed over to my wife in my home address.
    No any discussion regarding credit card. Actually do not need credit card, so why given to me... Why? Why? Why?


    Regards
    Chandrasekhar kawale
    Cont no. [protected]
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Mr. Kawale,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      K
      Kshitiz Lohia
      Jan 30, 2016
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      Address: Bangalore, Karnataka, 560037
      Website: www.icicibank.com

      I opened my iWish account and deposited 5000 in that account. But that amount is not reflected in my iWish account and it says 'It has been deposited to some other account'. I called ICICI customer care several times but has not received any reply from them. And it's not possible to deposit in some other account when we deposit it with mobile app. This is not accepted from such a big firm.
      The very first experience I had with this app was very bad.And I am not able to use my own funds.
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Mr. Lohia,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a33ghm) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        M
        Manoj Chaubey
        Jan 30, 2016
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        Address: Mumbai City, Maharashtra, 400053

        I am Mr. Manoj Chaubey from Mumbai wanted to make a complaint about ICICI bank/ VISA/ Master please note my cases or guide me on that.

        First from last 3 months whenever i am making an payment of my credit cards other bank
        The payment show done
        After a week its gets rejected
        While asking about the reason ICICI is saying there is problem with VISA/ Master not with them( ICICI)
        But since payment gets rejected after a week i am getting late payment & service taxes on my credit cards without my fault.
        When contacted with credit card they are saying only there are problem with ICICI bank not with other & both parties are not ready to clear the reason.

        Please solve the problem or registered a complaint

        ICICI bank a/c from which i am making payment is[protected]

        Credit Crads details to which i am making payments

        Standard Chartered Bank: [protected]
        HSBC: [protected]
        ICICI bank: [protected]
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Mr. Chaubey,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          A
          arunsudha2505
          from Pune, Maharashtra
          Jan 30, 2016
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          Address: 411057
          Website: icicibank.com

          HI,

          I am not using the demat service at all but ICICI bank had deducted 687 INR from my account which is not a good experience for a customer and last year i raised a same complaint but it is not taen serious, so i need this to be very serious and credit back the amount deducted to my account on quick manner.

          Really i am fed up of this kind of deduction again and again, so please make sure i get back my money and also same mistake is not going to be repeated.

          thanks and regards
          Arun Kumar R

          Account no :[protected]
          Name : Arun Kumar RaviKumar
          Branch : Infosys Technologies, Pune
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            R
            Richy Muralidharan
            from Ahmedabad, Gujarat
            Jan 30, 2016
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            Address: Pune, Maharashtra, 403001

            My name is richy k murali holding icici acc no[protected] yesterday 29th jan 2016 some one from london has withdrawn 10000/- cash from a ATM there, i reside in Goa while contacting the bank they have provided me with these details about card spoofing.
            Kindly help me with this

            Richy murali
            [protected]
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Mr. Muralidharan,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              R
              rahuvin
              from Noida, Uttar Pradesh
              Jan 29, 2016
              Resolved
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              Address: New Delhi, Delhi

              This is regarding the icici credit card no. [protected] the name of Vinod Kumar.
              I was using this card since 2008. But really disapointing about the icici behaviour and the charges which they have claimed.
              I strongly oppose the late payment charges and interest charges levied to me as, i have always paid the money on time and it was only because I have not received a hard copy or any information of any sort.Thus if the irregularity is on your side why should i become the victim of it. Had we received any sort of information we would have paid the money.Please look into the matter and do the needful.
              Aug 9, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                R
                ronak parmar
                from Mumbai, Maharashtra
                Jan 28, 2016
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                Address: Kheda, Gujarat, 387002

                Dear ICICI team

                I was worked in ICICI Bank, Branch: Petlad, Sol Id:1373 from September 04, 2013 to 14 October, 2015.

                I have resigned and served notice period properly. Now it is more than 3 months but still I don't receive relieving letter. I have raise SR through ICICI alumni website but don't receive any response too.

                Kindly provide me the relieving letter as I have to submitted to my present employer.

                Name: Ronak Parmar
                My employee id - 279708

                Please do the needful at the earliest.

                Thanking You,
                Ronak Parmar.
                Dear ICICI team

                I was worked in ICICI Bank, Branch: Petlad, Sol Id:1373 from September 04, 2013 to 14 October, 2015.

                I have resigned and served notice period properly. Now it is more than 3 months but still I don't receive relieving letter. I have raise SR through ICICI alumni website but don't receive any response too.

                Kindly provide me the relieving letter as I have to submitted to my present employer.

                Name: Ronak Parmar
                My employee id - 279708

                Please do the needful at the earliest.

                Thanking You,
                Ronak Parmar.
                Mo. No.+91 [protected]
                E-mail Id. [protected]@yahoo.com
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                  K
                  kbc consultancy
                  from Ahmedabad, Gujarat
                  Jan 28, 2016
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                  Address: Ahmedabad, Gujarat, 380013

                  My Account number is[protected]KAMLESHKUMAR B CHAUHAN), which was a Salary A/C. There was zero balance in account from 17/08/2015 to 30/11/2015. They have debited my account with SMAB Chgs DEC15+Stax65.25 on 27, Jan 2016, without any intimation. Kindly look into this matter and initiate a refund process.

                  Request to look into this matter and take necessary action.

                  Why did they charge only for December and not for November and October?

                  Kindly contact me either on kbc.[protected]@gmail.com or on[protected].

                  Thank you,
                  KAMLESH B CHAUHAN
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    A
                    aagyankit
                    from Mumbai, Maharashtra
                    Jan 28, 2016
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                    Address: Anand, Gujarat, 388120

                    Dear Sir / Madam,

                    I have 2 accounts with ICIC Bank (Salary account and Personal savings account). ICICI Bank marked a lien of Rs. 34, 350.16 and Rs. 36, 266.28 respectively.

                    I owned a credit card from icic bank, and the due amount is 36, 266.28 only. I am surprise by having 2 different lien amounts.

                    I also want to inform that i got a letter from Bank dated 13-Jan-2016 that they are going to lien the account if i am not going to pay the amount within 10 days of the receipt of the letter. However, they already marked the lien on 12-Jan-2016.

                    They never contacted me by phone/email before putting the lien and marked the lien one day before the latter.

                    I need a certain interaction from the bank in this matter and 2 different amounts and 2 different accounts lien?

                    Thanks,
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a33as3) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      D
                      Divya Uthaiah
                      Jan 28, 2016
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                      Address: 560068
                      Website: www.icicibank.com

                      The debit card used at LIFESTYLE INTERNATIONAL ( Max Retail Division )
                      only deducted the amount of Rs.2001 .
                      The shop person says amount will be reversed as it shows Trans Type : SALE-REV. But the amount is not yet reversed.
                      The customer care person says that the transaction is successful.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a33ak6) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        G
                        Guru prasad .s
                        from Mumbai, Maharashtra
                        Jan 27, 2016
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                        Address: Bangalore, Karnataka, 560076

                        Dear ICICI,  

                        I am having bank account in ICICI indiranagr branch banglore from last 6 years and my account no.[protected]

                        I was just checking my bank statement and got the shock because my account has been debited SMAB charges S tax 515.25

                        This is on without any information this is not we expecting from your side I want to be refunded this amount for next period otherwise am going to make this higher authorities nice and leave this bank prospect.

                        Regards
                        guru prasad. S
                        Same problem i am facing sir. My number is [protected]. I think we should teach them a lesson
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                          A
                          Arlin Rensha
                          from Bengaluru, Karnataka
                          Jan 27, 2016
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                          Hi,

                          I closed my iwish before a week but still it is not yet credited to my account. Please help me on this issue and let me know to whom do i need to escalate on the same.

                          Thanks
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a33921) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          I have sent a mail to the above email id but still i'm not getting any response. Can anyone please tell me how to escalate this issue.
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                            K
                            K.MADHUSUDANA NAIDU
                            from Alampur, Telangana
                            Jan 27, 2016
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                            Address: 515411

                            Hi, i am having bank account in icici tadipatri branch from last 5 years and my account no. Is[protected] my contact number is : [protected] i was just checking my bank statement and got the shock because my account has been debited by smab charges on
                            27/01/2016 - mabchgs-apr13+st 393.26
                            27/01/2016 - mabchgs-apr15+st 342
                            27/01/2016 - mabchgs-jul14+st 393.26
                            27/01/2016 - mabchgs-nov15+st 458
                            27/01/2016 - mabchgs-mar15+st 311.8
                            27/01/2016 - mabchgs-may14+st 393.26
                            27/01/2016 - mabchgs-dec15+st 458
                            27/01/2016 - mabchgs-apr14+st 393.26
                            27/01/2016 - mabchgs-jan14+st 276.26
                            27/01/2016 - mabchgs-sep13+st 393.26
                            27/01/2016 - mabchgs-may15+st 456
                            27/01/2016 - dcardfee9576aug13-jul14st 111.24
                            27/01/2016 - mabchgs-oct13+st 393.26
                            27/01/2016 - dcardfee9576aug14-jul15st 111.24
                            27/01/2016 - mabchgs-nov14+st 393.26
                            27/01/2016 - mabchgs-mar14+st 85.38
                            27/01/2016 - mabchgs-oct15+st 456
                            27/01/2016 - mabchgs-feb14+st 393.26
                            27/01/2016 - mabchgs-dec13+st 393.26
                            27/01/2016 - mabchgs-aug14+st 212.26
                            27/01/2016 - mabchgs-aug13+st 393.26
                            27/01/2016 - mabchgs-sep15+st 456
                            27/01/2016 - mabchgs-dec14+st 393.26
                            27/01/2016 - mabchgs-jul13+st 393.26
                            27/01/2016 - mabchgs-jan15+st 393.26
                            27/01/2016 - dcardfee9576aug15-jul16st 171
                            27/01/2016 - mabchgs-aug15+st 456
                            27/01/2016 - smschgsjan15-mar15+sta 0 15
                            27/01/2016 - mabchgs-jun14+st 388.26
                            27/01/2016 - mabchgs-jun15+st 456

                            Total amount :10, 332.80

                            I don't have any mail informing about this smab charges. This is second time icici charging mab account within two months. I have no information from icici. No call, no mail and no msg. Now that i understand that icici bank has not informed me about change of balance system and if charges deducted are not credited back to my account then i will be left with no other option but to take this matter to higher authorities and banking ombudsman as this is clear violation of rule 8 (1) (K) i. E. "levying of charges without adequate prior notice to the customer" of the banking ombudsman scheme 2006.


                            Name: madhusudana naidu
                            Account no :[protected]
                            Branch name:tadipatri
                            Cell no:[protected].
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Mr. Naidu,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
                            Still not credit in my account
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                              R
                              RajSrikakula
                              from Delhi, Delhi
                              Jan 27, 2016
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                              Address: 560016

                              I received an unnecessary marketing call from ICICI during my office hours. Since I am a customer of ICICI, I patiently listented to whatever the agent was saying. At the end of the call, he says that it's a paid service and an amount of Rs.1300 will be deducted from my bank account for availing the service. I asked him not to activate the service but he was repeatedly insisting that I need to go for the service. When I told him that he has already wasted 10 mins of my valuable time, he rudely said that he only spent 6 min ... secs speaking to me. It was utterly shocking. This bank doesn't have any respect to customers time. They are only interested in getting more revenue. Governments should come out with strict penalities on unsoliciated calls.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Sir,

                              We're sorry to hear about your experience. Please email us your concern with your contact details on [protected]@icicibank.com. Kindly mention the UID (a338yj) in the subject line of your email. We will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                anjanap782
                                from Mumbai, Maharashtra
                                Jan 27, 2016
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                                Address: Kollam, Kerala
                                Website: www.icici bank. com

                                Hi,

                                I am having bank account in ICICI ravipuram branch from last 1 year and my account no. is[protected]
                                My contact number is : +91-[protected]

                                I was just checking my bank statement and got the shock because my account has been debited by MAB charges S tax 515.25.
                                I don't have any mail informing about this MAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I
                                understand that ICICI bank has not informed me about change of balance system and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006.

                                Thanks & Regards
                                Anjanap
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  mc4202
                                  from Aizawl, Mizoram
                                  Jan 26, 2016
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                                  Address: 143533
                                  Website: icici

                                  My card is not activated by verified by visa & when i try to do so then he says that Verified by Visa is not available for the card at this time. For more information, please contact your card issuer. tell me what to do now.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID a3381n in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    mc4202
                                    from Aizawl, Mizoram
                                    Jan 25, 2016
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                                    Address: 143533
                                    Website: icici

                                    I have icici smart shopper platinum card.your bank, s branch says that it works all over world except nepal & bhutan but it doesn, t. is there other way to activate it for overseas use.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3371v) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      S
                                      sahadeb01
                                      from Kolkata, West Bengal
                                      Jan 25, 2016
                                      Resolved
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                                      Resolved

                                      Address: New Delhi, Delhi, 335051

                                      On 18/1/16 i am transact Rs. 1400 from icici debit card vide transaction No.[protected]/0 to paytm
                                      wallet, but not successful but amount debited from account . In this regarding complaint to paytm customer care, but they are said to me amount refunded. But not found in my account.

                                      So i am calling to icici bank customer care rajasthan No.[protected] many times but no positive response.
                                      on 21/1/16 calling to [protected] to customer care and after 14 min holding talk to customer executive, he tell me refund given to me within 24 hrs, but till time not received. he also tell me you can receive service no./ complaint no. but till time no SMS received.
                                      it is clear that your executive very irresponsible of their work.
                                      On 23 rd Jan again call to customer care of icici bank, attend executive, he verify all details and told me for holding after 6 min holding he cut off his side, and then I try to talk customer care 5-6 times but nobody attend my call.
                                      Then in this regarding email a complaint on line grievance cell, but till date not given any complaint No. not any call or email me, no response.
                                      It is clear that very poor customer as grievance service of icici bank, if you further delay to solve my Problem I filled higher authority complaint.

                                      Kindly verify my transaction and refund my amount immediately
                                      Jan 28, 2016
                                      Complaint marked as Resolved 
                                      CALL THE CUSTOMER CARE, CONFIRM ALL DETAILS, CHECK AFTERNOON MY ACCOUNT FOUND AMOUNT REFUNDED...
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a336q4) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        A
                                        ankurvaishali
                                        from Bengaluru, Karnataka
                                        Jan 25, 2016
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                                        Address: Chhindwara, Madhya Pradesh

                                        Dear sir

                                        Me and my family members have accounts in your bank, on dated 15 oct 2015 mr pankaj roy (Employee id 185315) and madhur employee of icici bank chhindwara came to my office and told me that you have 50 lac in your family account in which you get very nominal interest from few months so please invested in our scheme where you get 9% p. A guranted interest and any time you withdrawal your money back because i needed that amount anytime, i said ok as i have very good time with the bank and i have good experience with the bank in the past so i trusted on it and in the next day they came to my office and completeing the formalities.
                                        On 12 january 2016 i needed the money when i go to the bank for withdrawal
                                        Then i came to know that my amount[protected]lac and seventy one thousand) amount is invested in mutual fund (Folio-no[protected] and[protected] and 78803114 icici prudential balanced advantage fund - regular plan) which is neither i permitted nor in my knowledge, because that amount i kept in account for my busniess which i needed anytime thats why i kept in saving account
                                        They didnt tell me about the mutual fund and the charges and the risk they just tell me the 9%p. A guaranteed interest and easy withdrawal, this is the simple case of miss selling and fraud just to acheive their personal targets and incentives and mr pankaj roy (Bsm) who do this now he is transfered to icici bank diamond harbar road, behala kolkatta at the phone he didnt accept the miss selling and saying we invested that amount in your previous investment, when i tell this matter to chhindwara bank bm anjum madam she said i forward this matter to regional office, mr madhur who is also a bank employee (Banka insurance) who is presented with pankaj roy at my office, he also accept infront of bm anjum madam that pankaj roy telling 9% p. A gurantted interest and anytime withdrawal and didnt tell the risk and the charges but at the confernce call with pankal roy, madhur, bm anjum and mr raj from regional office and me when madhur saying the autucal talk on that day mr raj trying to adding the words which seems to me that they just want to save the pankaj

                                        I just want to tell you that your employee to acheive the targets and for incentives, transfer, promotions they cheats the customer and nobody will listen our voice, all just want to save the employee and in the last they say we forward to higher authority and same there also in the last customer get loss and employee will enjoy promotion, incentives.In all the way which slowly slowly affects the banks reputation

                                        I just want my invested money back only otherwise i am going to banking lokpal and other related legal authority

                                        My family bank accounts details


                                        1 ankur chakraborty a/c - no-[protected] 3350000=00
                                        2 rupa chakraborty a/c - no-[protected] 221000=00
                                        3 kaya chakraborty a/c - no-[protected] 1200000=00

                                        Total amount 4771000=00


                                        Hoping a postive and early response for your side


                                        Regards and thanks

                                        Ankur chakraborty
                                        [protected]
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