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ICICI Bank Complaints & Reviews

3.3
Updated: Mar 18, 2026
Complaints 23775
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ICICI Bank reviews & complaints page 834

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N
Navin.k.jha
from mumbai, Maharashtra
Jan 18, 2016
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Address: 400101
Website: www.icicibank .com

I have one day going to the atm on 17 dec 2016 for withdraw the money but when im entered amount then atm machine their is insufficient balance in your account then im see the mini statement and get shocked on before three months about 400 rupees is deducted every month from my account i want my money back as soon as possible because it is violation of banking act 8 k1 my ac no. Is[protected] my name is Navin.k.jha mob no. [protected]
ICICI Bank customer support has been notified about the posted complaint.
Dear Mr. Jha,

We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Please see this matter as soon as possible please
Please give my money back because this is a violation of indian banking act8(1) because your bank does not inform, or notification about this
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    ravichandhar21
    from Delhi, Delhi
    Jan 18, 2016
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    Address: Mumbai City, Maharashtra

    Reg:Personal loan cancellation due to wrong commitment ROI 16% instead of 13.25% I have taken a personal loan from ICICIBANK MIDC branch Mumbai. your executive Joi(fraud) committed me for 5 lacs personal loan on 13.25% pa with 1% processing fees and no insurance. But finally after loan amount credited in my account with Rate of interest is 16% instead of 13.25% and ICICI Lombard insurance on 17-Dec 2015, So not yet use the loan amount and requested for cancel the Personal loan. I did a E-mail\call to icici's customer care team taken a request for cancel my personal Loan due to ROI commitments issue, on 18-Dec 2015 but still not yet resolved. I drop mail and call to Mr Darshan N (personal loans manager Email Id:darshan.[protected]@icicibank.com) then he told on call, we are cancel your personal loan without any PF charges, other extra charges, EMI amount also refunding its take two days like informed on 18-Dec 2015. But after one week I checked my account loan was not canceled as well as Loan amount also not debited from my account for this submitted my 2 cheques also. I personally went to MIDC ICICI Branch and meet Mr.Darsha on 11-jan- 2016 and told my issue of rate of interest for personal loan then I requested to cancel the personal Loan, on that day to till now when I was call to his number he replying like its take two days only to closing the personal Loan, after waiting two days then he told more 7 working days to close the loan account. I'm waiting from last month onwards(Loan amount crediting on that day onwards) to close my personal loan even First EMI 05-Jan-2016 installment also debited from my account but how its possible loan amount issued on 17 dec 2015 after 15 days only EMI amount debited from my icici account. I request to icici bank management to try to close my personal loan with out any Processing fee and other extra charges. If my personal Loan not closing with in 3 working days then am sure to close all my ICICI saving account and Credit cards also for your irresponsiblility Service then i will choose other banks. Name : Ravi M Loan A\C : LPMUM[protected] Contcat : [protected]
    Dear customer,

    We regret any inconvenience caused. We have made a note of your contact details. Our official will address your concerns.

    Regards,
    ICICI Bank Customer Service Team
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      santoshgugi
      from Bengaluru, Karnataka
      Jan 18, 2016
      Resolved
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      Address: 560076

      I have a Demat account in ICICI bank for 6 years now. When I checked my bank transactions and I found that there is one debit transaction DP CHGS TILL October-15'---- INR 191.10 DP CHGS TILL Nov-15'---- INR 58 '' and DP CHGS TILL dec-15'---- INR 320.90 '. When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. My ICICI account is a salary account. This is completely unacceptable and please refund my amount. My phone number is [protected]
      Aug 7, 2021
      Complaint marked as Resolved 
      Jan 18, 2016
      Updated by santoshgugi
      I have a Demat account in ICICI bank for 1 years now. When I checked my bank transactions and I found that there is one debit transaction DP CHGS TILL October-15'---- INR 191.10 DP CHGS TILL Nov-15'---- INR 58 '' and DP CHGS TILL dec-15'---- INR 320.90 '. When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. My ICICI account is a salary account. This is completely unacceptable and please refund my amount. My phone number is [protected]
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        Ruqiya saba
        from Vijayawada, Andhra Pradesh
        Jan 18, 2016
        Resolved
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        Address: Hyderabad, Andhra Pradesh, 500008

        Atm Transaction failed I tried withdraw 10, 000rupees from ICICI ATM Hakimpet X road, Date 23/12/2015 ATM shows that transaction being processed but screen time out and money hadnt come out 2time i tried to withdraw 1000 got same problem then again i tried 3time there was no balance. I request you to investigate the matter immediately and refund the amount to my account at the earliest. GETTING TOO MANY FRAUD CALLS ASKING ATM DETAILS OF MY ACCOUNT I FADE UP WITH THIS WEBSITE THEY DONT EVEN DELETE MY NUMBER.
        Aug 7, 2021
        Complaint marked as Resolved 
        Dear Ms. Saba,

        We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          1
          1205156ams
          from Delhi, Delhi
          Jan 18, 2016
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          Address: Dehradun, Uttarakhand, 248001
          Website: NA

          AWB NO W[protected] is not delivered in 7 Days Courier pickup date is 11/01/2015 and not delivered to the destination (Dehradoon) till 18/01/2015 at 11.20AM
          ICICI Bank customer support has been notified about the posted complaint.
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            K
            kingsathis
            Jan 15, 2016
            Resolved
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            Address: 641014

            A/c:[protected] Credit card no: [protected] Mobile: [protected] Transaction: January 12, 2016; 18:51:47 hrs. Transaction amount: rs5285 Sir, Please decline this transaction ICICI Bank Credit Card has been used for a transaction of INR 5, 285.00 at ICICI LOMBARD \ (January 12, 2016; 18:51:47 hrs.). Please CANCEL the above transaction (icici Lombard). I was misguided by one the icici customer care agent. Later I realised. Your customer care representative said security feauture is must for all credit card users.. So they compel to pay rupees 255 for 24 month or pay in single installment of rupees 5285 It's not compulsory for all but they misguided me PLEASE cancel the last transaction I'm not agree with that feature.please help me
            Aug 7, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              R
              Rao Chandra
              from New Delhi, Delhi
              Jan 15, 2016
              Resolved
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              Address: 110016
              Website: icicibank.com

              Hello, I called ICICI Bank customer care and requested for pin generation for Credit card. but they are not helping me. Please help me so that i can generate pin. i would not carry a piece of plastic card. if you people are not capable provide pin. then i decided to discontinue with your card.
              Aug 7, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a32nhf) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                M
                manoranja
                from Delhi, Delhi
                Jan 14, 2016
                Resolved
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                Address: 110016

                Sir someone transfer my money on 5 th jan which had had in account and when i ask to bank they told me you have purchase something through debit card i told him did not purchase anything n even i never created 3D secure password before and OTP also did not came on my number how it is possible without OTP they are able to made a transfer... they did not gave me proper response and they disconnected the call i have made a complain to icici and that is "SR[protected]" what to do?
                Aug 7, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  Avishesh Bhargava
                  Jan 14, 2016
                  Resolved
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                  Address: Gwalior, Madhya Pradesh, 474006
                  Website: www.icicibank.com

                  Dear Team, My icici A/C[protected].on 30-12-15 icici bank deducted my amount rs 515.25/-.and i have complaint them on their portal but they didn't respond.before this they never deducted amount like that.please refund my amount. i am waiting for feed back.
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Mr. Bhargava,

                  We're sorry to hear about your experience. Our official will get in touch with you to assist with your concern. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    K
                    kum1987ar
                    from Bengaluru, Karnataka
                    Jan 14, 2016
                    Resolved
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                    Address: Bangalore, Karnataka, 560100
                    Website: About personal loan

                    Hi Team, I have taken the personal loan " LPBNG[protected] " from ICICI. I need some urgent clarification on that. Please assist me asap.
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a32hk4) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      M
                      Menka1179
                      from Delhi, Delhi
                      Jan 14, 2016
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                      Resolved

                      Address: Gautam Buddh Nagar, Uttar Pradesh, 201308
                      Website: www.icicibank.com

                      Sir My salary cheque being dropped at ICICI drop box on 7th Jan 2016 for clearance got dishonored on 11th Jan 2016 due to some reason. Service Request No.[protected] The bank sent my cheque to my communication address by just writing 'my name and city name', and couriered it via blue dart. AWB [protected]; which blue dart refused to deliver. I being in office my family member visited the blue dart office near by; who showed the envelop but refused to give which is part of their responsible job.
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        B
                        basawareddy
                        from Bengaluru, Karnataka
                        Jan 13, 2016
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                        Address: 560068
                        Website: Www.icici.com

                        Hi I have salary A/C in icici bank. I didn't requested for Dmat A/C while opening account but they them self created Dmat account. And every debiting 690 Rs balance. I escalated upto MD level. They called me and told u escalate whom ever u want we don't care. So guys don't open an account in ICICI bank. If you open in ICICI bank and maintain ing good balance they will charge like anything My name:Ramesh A/C number:[protected]
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          viraj13
                          from Chennai, Tamil Nadu
                          Jan 13, 2016
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                          Address: New Delhi, Delhi, 110092

                          With reference to my car loan processing last month: 1. Loan was offered @9.5% Interest Rate 2. Loan sanctioned @9.75%Interest Rate 3. Every time i have asked to share documents mentioning Interest Rate and other terms & conditions before approval but no one has shared anything with and they keep on doing things by own. 4. even they have not asked me about required loan amt as well. I am touch with the team telecon & several e-mails since last week when came across to know about increased Interest Rate as what was offered but no one has turned up or reply on this matter. Now Please help me how can i esclate this matter and get this resolved. Regards, Ajay
                          Jan 27, 2016
                          Updated by viraj13
                          still I have not got any resolution in fraud case done with me even after continuous follow-up with all the team member involved in this fraud.

                          Such a lethargic team and worst experience of customer handling...

                          Pl get this resolved on priority basis and need action against team as well.
                          Jan 27, 2016
                          Updated by viraj13
                          Still I have not got any resolution in fraud case registered since 15 days back.

                          Such a Lethargic Team and worst experience of customer handling.

                          Pl get this resolved on priority basis and need action against team involved in this.
                          Jan 27, 2016
                          Updated by viraj13
                          Still I have not got any resolution in this matter registered since 15 days back even after continuous follow-up.

                          Such a lethargic team and worst example of customer handling.

                          Please get this resolved on priority basis and need action against team involved in this fraud case.
                          Jan 27, 2016
                          Updated by viraj13
                          How my complaint is getting marked as resolved every time without any resolution from ICICI bank side.
                          i have not received a single communication from bank side in last 15 days.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a32gyg) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            Shah Kunjan
                            from Mumbai, Maharashtra
                            Jan 13, 2016
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                            Address: Mumbai City, Maharashtra, 400054

                            I was issued an AMEX Credit Card stating a lot of benefits but non of them were received by me. Then also they charged me joining fees of approx Rs 1500/- . The Sales person told me that the card is a privileged card, but the card does not work on 99% of the outlets and also for online transactions. I had asked the customer to Cancel the card only if they refund my joining fees, but yesterday (12th Jan 2016) I received a mail stating my card has been cancelled without me giving them any confirmation. I had clearly told them that if you give me back my joining back I would want to cancel the card. But there is no confirmation for refunding the joining fees. I would want Consumer Forum to help get my joining fees back and ask compensation for all the false commitment made by ICICI bank.
                            Jan 22, 2016
                            Updated by Shah Kunjan
                            ICICI Credit card department is only doing fraud in all it transactions
                            After i had raised the query for continuing the credit card which was fraudulently discontinued by the ICICI customer cares personnel.

                            After I had spoken to some manager at the customer care center and he told me he will get back to me with 3-4 working days in relation to issuing me a Coral Visa or Master Card without any charges. But i have never received any email confirmation.

                            On 20 Jan I called ICICI Customer Care and spoke to Shweta Dubey and she confirmed that she has taken the request to issue me a Visa Credit card with all the facilities (e.g. 1 on 1 ticket free, etc.) without any joining fees or other chargers.

                            Today (22 jan) when i call the customer care for the status of this card, i hear all together is new thing. They tell me i have been issue a credit card without any facilities and it the basic card.

                            This is become a headache for me now. I will request to please issue be Credit Card (VISA/Master Card) with the same facilities with me current card. I am really fed up with so much follow ups.

                            I have never seen so much false commitment which i have seen in ICICI bank, i will never ever recommend anyone to ICICI bank.

                            If my queries are not resolved i might even post the incidence on any of the social networking sites.

                            Hope to get a Credit Card (Visa/Master Card) with the same facilities as with my current AMEX Coral card without any charges.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a32g74) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            I have sent and email to [protected]@icicibank.com and my contact detail mentioned in there.
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                              R
                              Ruqiya saba
                              from Vijayawada, Andhra Pradesh
                              Jan 13, 2016
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                              Address: Hyderabad, Andhra Pradesh, 500008

                              I tried withdraw 10, 000rupees from ICICI ATM Hakimpet X road, Date 23/12/2015 ATM shows that transaction being processed but screen time out and money hadnt come out 2time i tried to withdraw 1000 got same problem then again i tried 3time there was no balance. I request you to investigate the matter immediately and refund the amount to my account at the earliest. Name: Ruqiya Saba A/C: [protected] [protected] Tolichowki Hyderabad
                              ICICI Bank customer support has been notified about the posted complaint.

                              ICICI Bank — Transaction failed

                              Money debited but no cash received I tried withdraw 10, 000rupees using SBH debite card from ICICI ATM MACHINE Hakimpet X road, Date 23/12/2015 ATM shows that transaction being processed but screen time out and money hadnt come out 2time i tried to withdraw 1000 got same problem then again i tried 3time there was no balance. I request you to investigate the matter immediately and refund the amount to my account at the earliest. Name: Ruqiya Saba A/C: [protected] [protected] tolichiwki Hyderabad
                              Dear Ms. Saba,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
                              Thank you so very much. I Wil be waiting for response.
                              Stop callin me you frauds i got more than 20calls asking my atm card detail...don't try here its waste of time.
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                                S
                                Shivaraj Netrekar
                                Jan 12, 2016
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                                Resolved

                                Address: Bangalore, Karnataka, 560077

                                Hi, My Aaccount No.[protected] ICICI Bank OLD Madras Road Bangalore. I had opened account in ICICI bank in 2008 as a life time zero balance account so I was not using it actively, I found my account is inactive status in October 2015 and deposited to activate it. After activating bank is keep on deducting MAB charges without any intimation/notification to me, even I was not aware that account is converted to regular savings account from life time zero balance account. Upon my request to branch manager old madras road bengaluru they have reversed 3 transaction and started again MAB charges deduction. Kindly look in to this issue and help to reverse the deducted amount as MAB charges since last month back to my account. Thanks, Shivaraj
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Mr. Netrekar,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Vishvajit Sirsat
                                  Jan 12, 2016
                                  Resolved
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                                  Resolved

                                  There is no coordination between the company people. And I had given address 4 times to deliver credit card but still it got deliver on the wrong address. And from 2 months I am struggling for the same. In my critical condition where I was really looking forward for the good customer service but end results were zero, Because there is no value for customer.
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a32f83) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    S
                                    selvavennila
                                    from Mumbai, Maharashtra
                                    Jan 12, 2016
                                    Resolved
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                                    Resolved

                                    Address: 600045
                                    Website: icicibank.com

                                    I haven't subscribed to My Money service but still annual fee for NOV-15 to OCT 343.50 rupees got deducted.The same amount was deducted last year also from my account for the same service, and any number of calls to Customer Care didn't help, and I never got the amount back. Please unsubscribe me from My Money service and pay back my money. Details: 08/01/2016 BIL/[protected]/MM Annual Fee NOV15-OCT Dr. 343.50
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a32eqf) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      maheshpatel01964
                                      from Vadodara, Gujarat
                                      Jan 12, 2016
                                      Resolved
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                                      Resolved

                                      Address: Vadodara, Gujarat, 390008

                                      My account no is[protected] vinayak ayurvedic agency complaint for nizampura branch vadodara. my account is kareliBaug vadodara.but I am operating mostly nizampura.it is near my home.so I daily used nizampura branch.so many nizampura branch not good response for me.and very late paper works.so my many work are delay.and mostly my works in abroad.so I am very worrying about these behaviours. I hope my complaint is very important for you. thanks
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        vicky705376
                                        from Mathura, Uttar Pradesh
                                        Jan 12, 2016
                                        Resolved
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                                        Resolved

                                        Address: Faridabad, Haryana, 121001
                                        Website: icicibank.com

                                        My name is vivek kumar having account number[protected] as i am working with my brother in a transport firm. as my brother deposit some amount in my account to give the drivers, petrol pump holder against fuel charges and office rent. there is some amount in my account which the bank has freeze without making call to me if there is some issue in this matter at-least the bank has to call me and ask for clarification but they scolded me the lady in bank shouted at me i provided her all the details payment slips and written application she said me that they forward it to Mumbai head office and your account will be open in next 5 days. but still there is no response the account is still in freeze condition and my whole work is stopped as only poor people have to face such kind of problems. the bank personnel came to me with a request that i open a account in icici bank and now he is also not responding to it. i suggest all people do not open account in icici bank as the freeze your money without intimation.
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
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