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Updated: Jun 2, 2026
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V
viraj13
from Chennai, Tamil Nadu
Jan 13, 2016
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Address: New Delhi, Delhi, 110092

With reference to my car loan processing last month: 1. Loan was offered @9.5% Interest Rate 2. Loan sanctioned @9.75%Interest Rate 3. Every time i have asked to share documents mentioning Interest Rate and other terms & conditions before approval but no one has shared anything with and they keep on doing things by own. 4. even they have not asked me about required loan amt as well. I am touch with the team telecon & several e-mails since last week when came across to know about increased Interest Rate as what was offered but no one has turned up or reply on this matter. Now Please help me how can i esclate this matter and get this resolved. Regards, Ajay
Jan 27, 2016
Updated by viraj13 still I have not got any resolution in fraud case done with me even after continuous follow-up with all the team member involved in this fraud.

Such a lethargic team and worst experience of customer handling...

Pl get this resolved on priority basis and need action against team as well.
Jan 27, 2016
Updated by viraj13 Still I have not got any resolution in fraud case registered since 15 days back.

Such a Lethargic Team and worst experience of customer handling.

Pl get this resolved on priority basis and need action against team involved in this.
Jan 27, 2016
Updated by viraj13 Still I have not got any resolution in this matter registered since 15 days back even after continuous follow-up.

Such a lethargic team and worst example of customer handling.

Please get this resolved on priority basis and need action against team involved in this fraud case.
Jan 27, 2016
Updated by viraj13 How my complaint is getting marked as resolved every time without any resolution from ICICI bank side.
i have not received a single communication from bank side in last 15 days.
View replies
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a32gyg) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    S
    Shah Kunjan
    from Mumbai, Maharashtra
    Jan 13, 2016
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    Address: Mumbai City, Maharashtra, 400054

    I was issued an AMEX Credit Card stating a lot of benefits but non of them were received by me. Then also they charged me joining fees of approx Rs 1500/- . The Sales person told me that the card is a privileged card, but the card does not work on 99% of the outlets and also for online transactions. I had asked the customer to Cancel the card only if they refund my joining fees, but yesterday (12th Jan 2016) I received a mail stating my card has been cancelled without me giving them any confirmation. I had clearly told them that if you give me back my joining back I would want to cancel the card. But there is no confirmation for refunding the joining fees. I would want Consumer Forum to help get my joining fees back and ask compensation for all the false commitment made by ICICI bank.
    Jan 22, 2016
    Updated by Shah Kunjan     ICICI Credit card department is only doing fraud in all it transactions
    After i had raised the query for continuing the credit card which was fraudulently discontinued by the ICICI customer cares personnel.

    After I had spoken to some manager at the customer care center and he told me he will get back to me with 3-4 working days in relation to issuing me a Coral Visa or Master Card without any charges. But i have never received any email confirmation.

    On 20 Jan I called ICICI Customer Care and spoke to Shweta Dubey and she confirmed that she has taken the request to issue me a Visa Credit card with all the facilities (e.g. 1 on 1 ticket free, etc.) without any joining fees or other chargers.

    Today (22 jan) when i call the customer care for the status of this card, i hear all together is new thing. They tell me i have been issue a credit card without any facilities and it the basic card.

    This is become a headache for me now. I will request to please issue be Credit Card (VISA/Master Card) with the same facilities with me current card. I am really fed up with so much follow ups.

    I have never seen so much false commitment which i have seen in ICICI bank, i will never ever recommend anyone to ICICI bank.

    If my queries are not resolved i might even post the incidence on any of the social networking sites.

    Hope to get a Credit Card (Visa/Master Card) with the same facilities as with my current AMEX Coral card without any charges.
    View replies
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a32g74) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Reply
    I have sent and email to [protected]@icicibank.com and my contact detail mentioned in there.
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      R
      Ruqiya saba
      from Vijayawada, Andhra Pradesh
      Jan 13, 2016
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      Address: Hyderabad, Andhra Pradesh, 500008

      I tried withdraw 10, 000rupees from ICICI ATM Hakimpet X road, Date 23/12/2015 ATM shows that transaction being processed but screen time out and money hadnt come out 2time i tried to withdraw 1000 got same problem then again i tried 3time there was no balance. I request you to investigate the matter immediately and refund the amount to my account at the earliest. Name: Ruqiya Saba A/C: [protected] [protected] Tolichowki Hyderabad
      ICICI Bank customer support has been notified about the posted complaint.
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      ICICI Bank — Transaction failed

      Money debited but no cash received I tried withdraw 10, 000rupees using SBH debite card from ICICI ATM MACHINE Hakimpet X road, Date 23/12/2015 ATM shows that transaction being processed but screen time out and money hadnt come out 2time i tried to withdraw 1000 got same problem then again i tried 3time there was no balance. I request you to investigate the matter immediately and refund the amount to my account at the earliest. Name: Ruqiya Saba A/C: [protected] [protected] tolichiwki Hyderabad
      Reply
      Dear Ms. Saba,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      Reply
      Thank you so very much. I Wil be waiting for response.
      Reply
      Stop callin me you frauds i got more than 20calls asking my atm card detail...don't try here its waste of time.
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        S
        Shivaraj Netrekar
        Jan 12, 2016
        Resolved
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        Resolved

        Address: Bangalore, Karnataka, 560077

        Hi, My Aaccount No.[protected] ICICI Bank OLD Madras Road Bangalore. I had opened account in ICICI bank in 2008 as a life time zero balance account so I was not using it actively, I found my account is inactive status in October 2015 and deposited to activate it. After activating bank is keep on deducting MAB charges without any intimation/notification to me, even I was not aware that account is converted to regular savings account from life time zero balance account. Upon my request to branch manager old madras road bengaluru they have reversed 3 transaction and started again MAB charges deduction. Kindly look in to this issue and help to reverse the deducted amount as MAB charges since last month back to my account. Thanks, Shivaraj
        Aug 7, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        View replies
        Dear Mr. Netrekar,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          V
          Vishvajit Sirsat
          Jan 12, 2016
          Resolved
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          Resolved

          There is no coordination between the company people. And I had given address 4 times to deliver credit card but still it got deliver on the wrong address. And from 2 months I am struggling for the same. In my critical condition where I was really looking forward for the good customer service but end results were zero, Because there is no value for customer.
          Aug 7, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a32f83) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            selvavennila
            from Mumbai, Maharashtra
            Jan 12, 2016
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            Resolved

            Address: 600045
            Website: icicibank.com

            I haven't subscribed to My Money service but still annual fee for NOV-15 to OCT 343.50 rupees got deducted.The same amount was deducted last year also from my account for the same service, and any number of calls to Customer Care didn't help, and I never got the amount back. Please unsubscribe me from My Money service and pay back my money. Details: 08/01/2016 BIL/[protected]/MM Annual Fee NOV15-OCT Dr. 343.50
            Aug 7, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            View replies
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a32eqf) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              M
              maheshpatel01964
              from Vadodara, Gujarat
              Jan 12, 2016
              Resolved
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              Resolved

              Address: Vadodara, Gujarat, 390008

              My account no is[protected] vinayak ayurvedic agency complaint for nizampura branch vadodara. my account is kareliBaug vadodara.but I am operating mostly nizampura.it is near my home.so I daily used nizampura branch.so many nizampura branch not good response for me.and very late paper works.so my many work are delay.and mostly my works in abroad.so I am very worrying about these behaviours. I hope my complaint is very important for you. thanks
              Aug 7, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                V
                vicky705376
                from Mathura, Uttar Pradesh
                Jan 12, 2016
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                Resolved

                Address: Faridabad, Haryana, 121001
                Website: icicibank.com

                My name is vivek kumar having account number[protected] as i am working with my brother in a transport firm. as my brother deposit some amount in my account to give the drivers, petrol pump holder against fuel charges and office rent. there is some amount in my account which the bank has freeze without making call to me if there is some issue in this matter at-least the bank has to call me and ask for clarification but they scolded me the lady in bank shouted at me i provided her all the details payment slips and written application she said me that they forward it to Mumbai head office and your account will be open in next 5 days. but still there is no response the account is still in freeze condition and my whole work is stopped as only poor people have to face such kind of problems. the bank personnel came to me with a request that i open a account in icici bank and now he is also not responding to it. i suggest all people do not open account in icici bank as the freeze your money without intimation.
                Aug 7, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  B
                  brahma34
                  from Mumbai, Maharashtra
                  Jan 11, 2016
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                  I had a recurring deposit which was supposed to mature on 2nd Jan 2016. After repeated calls to ICICI retail banking customer care the money got credited on 7th Jan. The bank claims there was a issue with their system. I escalated and there was no remorse what so ever for my difficulty when the money was not there. I had a need for the money on 2nd. There is no policy that says the bank should reimburse the customer for the trouble the consumer went through for the delayed credit. I had planned my sal accordingly as well thinking I will have this credit. Since there is no monetary loss they say its fine and can do away with a apology which I have not seen yet.. When a retail consumer misses a paying a EMI or has any unresolved loans it shows up in our CBIL scores and effects or credibility. If a bank like ICICI does that why should they go away with only a apology letter? I need a reimbursement for the difficulty I faced for not having the money in my account as per the promised date. Let me know how to escalate this.
                  View replies
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a32esa) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Reply
                  Your escalation manager says apart from offering apologies there is nothing that can be done. Your bank does not have any regard for the hardship faced due to unavailability of my money. You guys have actually robbed me and then sufficing with a apology. I will keep getting this issue into the consumer minds. I promise I will never ever take any other product from ICICI and at the first available opportunity I shall move out of this relationship. Very arrogant bank and every act of arrogance will sure meet a end.
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                    A
                    askamrit
                    from Coimbatore, Tamil Nadu
                    Jan 11, 2016
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                    Address: New Delhi, Delhi

                    How can 1 use of Airport lounge can cost me 1799/- that 2 within limit of 2 visits per quarter? I fail to understand the attitude of the bank, when I asked the same query and that too there was no mention of this money at the point of transaction
                    ICICI Bank customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a32e4d) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Reply
                    please update what is the next course of action, recently I went abroad the same card was used and it was declined. My point is very simple if the card id declined that means it is cancelled, then how come the same card can attract charges for a usage?
                    This is absolutely not understandable, give me what has been charged mistakenly by you/ office


                    Regards,
                    Amrit
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                      R
                      Ratan Sarawgi
                      from Guwahati, Assam
                      Jan 11, 2016
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                      Address: Kamrup Metropolitan, Assam, 781001

                      My renewed creditcard has been returned back by BLUEDART COURRIER AWB NO. [protected].You can resend the same to my office address "chandmall sarawgi & co h.b.road fancy bazar Guwahati 781001 Assam"
                      ICICI Bank customer support has been notified about the posted complaint.
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                        M
                        Mhasivisie Nagi
                        Jan 11, 2016
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                        Resolved

                        Address: 110054

                        Hi, Today, I got message saying "Dear Customer, your ICICI Bank Credit Card application has not been approved. Pls re-apply after 6 months from the date of your current application." This is the third time my Credit Card application has been declined. What tye hell is wronh with this ICIC BANK Credit Card department ??? This is my applications no.[protected], please look into the matter and give me the reason. This ICICI bank is really annoying. Awaiting your reply. Thank you Regards Nagi
                        Aug 9, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a32dse) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          R
                          rakesh_yagya
                          from Lucknow, Uttar Pradesh
                          Jan 11, 2016
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                          Resolved

                          Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                          Website: www.consumercomplaints.in/new_complaint

                          Dear Team I have apply for personal loan, submit the documents, all type of verification like telephonic, office address, present address done but against given reference number 65522407 not any status showing. pls suggest.
                          Aug 9, 2021
                          Complaint marked as Resolved 
                          View replies
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a32e4a) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            Apk69
                            from Mumbai, Maharashtra
                            Jan 11, 2016
                            Resolved
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                            Resolved

                            Address: Mumbai City, Maharashtra, 400095

                            I am not getting the statement for my Credit Card ( ICICI HP Card) ending 7007. Kindly send it through E Mail. I am not able to contact Customer care.
                            Aug 9, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
                            Reply
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a32dfw) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              atul75775
                              from Ahmedabad, Gujarat
                              Jan 11, 2016
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                              Address: 380022

                              I had withdrwal of rs.20000 on 25/12/15 from icici bank atm ..but amont was not disperss from machine...the amount debit from a/c[protected].bhagwati fabrics.ia hve complaint to icici bank coustmercare three times..but no possitive response from customer care ..i have also given a written complaint in ghantakaran branch...sill no possitive response ...
                              ICICI Bank customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                A
                                Aghori ashu
                                from Mumbai, Maharashtra
                                Jan 10, 2016
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                                Address: Muzaffarnagar, Uttar Pradesh, 251001

                                The open ended e purse for issued me by icici and upset Is fake. Muzaffarnagar depot did not issued me that card and bank deducted 550 rs as a fees..., .I want my fund back...from last two months depot employees have that card but they can't dispatch that I don't know why .my card no is MZFMZ[protected].this card is issued by icici bank fees deducted 550 rs.I did not get my card yet
                                ICICI Bank customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a32cvj) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  D
                                  daila123
                                  from Pune, Maharashtra
                                  Jan 10, 2016
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                                  Address: Pune, Maharashtra, 411048

                                  We hold a current account in ICICI Bank, Kondva Branch, Pune by the name of audio&aux, account number[protected] On 28/05 we did an online transfer to our customer Krystal Cables account number[protected] ICICI bank holding their account in Cnaught Place Delhi. Unfortunately this one lakh rupees is credited to the account of miss Heemani Singh who is holding a Saving account in ICICI bank kondva branch, Pune Account number[protected]. This was informed to us by our branch at 14:00 hrs on 8th/01/2016 at 12:00hrs the account head of Krystal cables came to our office to tally ledger. On realising the fact that the amount of one lakh rupees transfered on 28/05/2015 was not credited to Krystal Cables we rushed to our home branch. From there we understood the above story. The bank in charge person called and spoke to Ms. Heemani who refused to corporate & slapped the cell phone down on the bank authority. I hereby request to Consumer Court Please look into the matter & find out how such occurred Thanks +91 [protected] +91 [protected] Email: [protected]@yahoo.com Email: [protected]@gmail.com
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    S
                                    saka khan
                                    from Mumbai, Maharashtra
                                    Jan 10, 2016
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                                    Address: Gopalganj, Bihar, 841428
                                    Website: don't know

                                    Sir I borrow a gold loan a/c #[protected] dated[protected] total loan amount 144877rs Bank deposited an amount of rs 26252 rs with fine on[protected] after that bank sold my gold . Pls ensure me about my gold
                                    View replies
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      H
                                      Honey Bisht
                                      from Delhi, Delhi
                                      Jan 10, 2016
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                                      Address: New Delhi, Delhi, 110063

                                      It's about the transaction on my account on 31st of dec2015.the amount of 4900 has been debited from my account which I hve nothing to do with.I hve got the request number for my complaint from Icici..its SR[protected]
                                      ICICI Bank customer support has been notified about the posted complaint.
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                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        G
                                        Ganapathi Bhaskar
                                        from Hyderabad, Telangana
                                        Jan 9, 2016
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                                        Hi, I am having bank account in ICICI delhi branch from last 1 years and my account no. is[protected] My contact number is : [protected] I was just checking my bank statement and got the shock because my account has been debited by MAB charges S tax 43.26+ 515.25 I don't have any mail informing about this MAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006. Thanks & Regards shaik saleem
                                        ICICI Bank customer support has been notified about the posted complaint.
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                                        Dear Customer,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
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                                        Am James 458rs debited from my account...what reason...I want my money...plz credit my account...
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