ICICI Bank Complaints & Reviews

The branch manager
Icici bank, mango branch,
Aakash tower, shop no 2 &3, near transport nagar, dimna, mango
Jamshedpur (831018)
Ifsc code: icic0001412

Sub: complain against mr. Satish bhushan to giving me 100% wrong information and doing
Fraud/cheating with me.

Dear sir,
I am regular customer of icici bank since 2002 and my all family have account in this bank. I have fd before in this bank and i was looking for high rate fixed deposit plan for myself and was searching options for that. I was contacted mr. .Satish bhushan because my all work in this bank he is taking care. He told me that don’t invest money in fd because of less interest rate 7.9% yearly of principal amount. We have a balanced advantage fund money back plan better than fd in which you will get 9% granted interest yearly and 0.75 % granted monthly of your principal amount and your principal amount is remain as it like you invest in fd.
I told him pl. Make sure, confirm and discuss with your senior about this plan then after confirm me about this. After four days he told me he confirmed and he said as like before you will get granted 9 % interest yearly and granted 0 .75 % monthly of your principal amount and your principal is remain as it is like you invest in fd.
He knows i have to invest 8 lakh because one week before he with his branch manager (Mr. Rafi ansari) visited to my house for the opening of wealth account.
He also knows i was investing this amount to get interest amount monthly because i have no other source of income. Only on this principal amount earned interest amount is my monthly expenditure every month.
He said to me this invested principal amount of 8 lakhs, you will get granted rupees 6000/ month continuously and you are not able to withdraw this money before 18 month if you want to withdraw before you have to pay 1 % of your principal amount. Again i told him pl. Make sure, confirm and discuss with your senior about this, he says he get confirmed.
Then i gave him 2 cheque on 17.12.2015, each one four lakh for 2 same plan. I sign on the document on the believe of mr. Satish bhushan (Because he open my all family member accounts and doing fd ) where he said to me but they are not showing me the front page( 1st page front), only they showing me the point where i have to sign. Again i asked to him pl. Get confirm and discuss with your senior about this, he says he already get confirmed. He told me tomorrow or after tomorrow you will get the certificate of plan.
After 4 days i contact himthrough mobile about certificate. He said, oh i forget, let i inform to mr. Rajesh (Bistupur branch) to send the certificate. He told me when it will be arrived i will informed you.
After one week when i check my e-mail theni know my money is invested in mutual fund in icici prudential not in an icici bank. And the plan he discussed with me is not looking like he mentioned about this to me. I immediately came to bank and contacted to him and showing him the mail on my mobile is that it’s showing investment in this mf is on highly risk cover which is showing on half curve chart.
I told him it is not money back plan because in this mail it’s not mentioned anywhere. Again i told him pl. Get confirm and discuss with your senior about this. He told me that i (Mr. Satish) already confirmed your fund is invested in money back plan and after one month you will also get confirmed when you get the money in your account and after all i am not going anywhere, your money is completely in safe mode.
After one month on 18.01.2016, i contacted to mr. Satish and ask about my monthly amount by checking my account, whether @ of 0 .75 % of principal amount - inr 6000 credited in my account or not. He said to me, amount is not showing in your account. I said to him, you are saying monthly inr 6000 credited in my account then what happen? Please checks it properly and informed me asap.
He didn’t inform me anything about this.
After 2 days i and my family came to bank and we asked about monthly amount @ of 0.75% of principal amount. Again i told him pl. Get confirm and discuss with your senior about this. That day (18.01.2016) mr. Salish gave me printed copy of certificate and saying they give me soft copy. I told me these soft copies please send me in my e-mail id, but he didn’t send still now.
He said to us, don’t worry, panic and get tense, i am not going anywhere and if anything happen we are here, your principal amount is as it is now, you will start getting this monthly amount at the end of second month from the date of policy started and bank count 13 month instead of 12 month yearly exceeded one month.
Another staff (Name - gaurav bhattacharya ) requested to me, sir where you invested your money, please invest in good return mutual fund, i told him already 8 lakh i invest, , i have no more money. This staff asked to mr. Satish in which fund he invested? Thenmr. Satish said to him in debt - balanced advantage mf in which 80% amount of principal is in safe mode i.E. In debt and 20% invested in equity. Then i asked to mr. Satish, but you are saying my principal is remaining as it and you are saying to him differently. He says 20 % investment in equity is not having any risk that’s why we are saying to you your principal is remaining same always.
Then he was started showing some other client investment in his pc, in which he saw us that a client invest inr 12, 000, 00 and he was getting 9000rs/ month continuously and at the top of the column showing his principal amount inr 1200000 is remain as it. Like this you will also get monthly and your principal is remaining as it is. He again convinced us this way and we came back to home.
When second month ended then i again asked to him, to check my account and confirm me whether my monthly amount @ 0.75% of principal, rupees 6000 credited in my account or not.
He said to me, not credited, then next day i and my family came to bank and asked him, what happen?
Then he discussed with mr. Rajesh (Bistupur branch) and informed me is that your policy is not marked on money back and we will do it in 3-4 days then after you will get your money in your account.
I told him; give me mr. Rajesh mobile number. He gave to me then i start conversation with mr. Rajesh and i also do telephonic discussion with mr. Rafi ansari (Branch manager) then i came to know which is 100% apposite information to what mr. Satish continuouslysaying to me.
I asked to mr. Satish that mr. Rajesh is saying, in this fund money back is not saying anybody to do but possible and thismis money i will get from my money i.E. They sell my unit and given to me every month which is 100% loss for me and also my principal is not remains as it is . Even mr. Rajesh is saying on your principal amount 80% is invested in equity and 20% in debt which is 100% apposite to what you convinced me. Same thing mr. Rafi ansari (Branch manager) also convinced me what mr. Rajesh said to me.
Then mr. Satish started telephonic discussion with mr. Rajesh and then after mr. Satish said to me that whatever massage /information about this mf is given to you is given as mr. Rajesh said to mr. Satish about this mf means mr. Satish given all information to me as mr. Rajesh convinced him about this mf.
Next day( 29.02.2016) mr. Satish informed me and also to mr. Rafi ansari ( branch manager) in his office is that mr. Rajesh is agree to given in written form in icici letter pad is that – principal amount + 9% of principal amount on yearly basis given to you after completion of 18 month from the date of policy started.
Same day i discussed with mr. Rafi ansari about above mention all details information which is given by mr. Satish and mr. Satish accepted each and everything that above mentioned in front of mr. Rafi ansari.
Then after mr. Rafi ansari said to me that as per mr. Satish --- mr. Rajesh is ready to give you in written-principal amount + 9% of principal amount on yearly basis is assured given to you after completion of 18 month from the date of policy started but if value occurred more than(Principal +9% of principal amount on yearly basis ) you have to give to bank.
I agree on this, then mr. Rafi ansari said to mr. Satish, to call mr. Rajesh and gavehim in written as he informed to you (Mr. Satish). Mr. Satish said to me that he (Satish) is calling mr. Rajesh when he (Rajesh) came, i will call you to came to bank, then after i and family returned home .
Next day 01.03.16 i came to bank that day i am in aggressive mood because in last two and half month complete fraud and cheating going on continuously with me. I asked to mr. Satish what happen about written formality because whatever you bank staff said to me i accepted then what is the problem? He said mr. Rajesh was not arrived whole day yesterday and today he is not picking the call on his mobile. I asked to mr. Rafi ansari, what happen? I accept your proposal then why not given me in written. Then mr. Rafi directed to mr. Satish to call mr. Rajesh and mr. Rafi told me he is calling mr. Rajesh within one hour.
I with family waited there but up to afternoon mr. Rajesh was not coming.
Both mr. Rafi ansari and mr. Satish start calling to mr. Rajesh through mobile he didn’t came. Both mr. Satish and mr. Rafi ansari also discussed with icici prudential, bistupur - branch manager -mr. Alok kumar..
Same day mr. Satish said, mr. Rajesh and mr. Alok call us in their bistupur branch at 4.30pm. Before leaving i discussed with mr. Rafi ansari, what can i do? You are saying i am calling mr. Rajesh within one hour. Mr. Rafi politely make me understood me and suggest us there also icici prudential, brach manager mr. Alok present with mr. Rajesh, they might be +ve solution given to you.
Same day i with family and mr. Satish reached at bistupur icici prudential branch at approx. 5.00pm. I said to mr. Satish i am not going to say anything, you have to say this entire thing; mr. Rajesh is still not present there. Mr. Alok know each and everything that i mention above before my arrival as he said to me except few thing which i clear to him in front of mr. Satish. Above mention detail i put on his table in front of mr. Satish. After listening mr. Alok is speechless, only mr. Alok said to me written given is not possible. Mr. Satish is continue saying to mr. Alok was that above mention all fraud information given to me as mr. Rajesh directed him (Mr. Satish) i said to him i want my principal amount with 0.75% monthly interest onmy principal amount till today now (Principal+0.75% interest amount of principal/month till now) back because 100% fraud / cheating was doing by mr. Satish by giving 100% wrong information to fulfill the monthly target achievement.
Mr. Satish is still continue saying i don’t know anything about this mf whatever information/ massage/about this mf given to me is given after getting confirmation with mr. Rajesh. He continues said mr. Rajesh cheated to him (Mr. Satish),
Hope to do a satisfactory investigation from your end and take strong action against him to not to do fraud/ cheat with any client in future. Please help me out in getting my money back asap and overcome this mental tension.


Thank you.
Pankaj kumar
Date- 05.03.16
Mob. No- [protected]
Mf folio no-1:- 7992375/14
2:- 7992374/17

I have been using Icici Bank for more than 8-10 years and have always been making timely payments. Few months back, I tried to make payment on time, but due to some technical issue the payment was not successful but I felt payment is made. After 3 days of due date, I got a call from customer care about due payment, I made the payment within couple of hours. Also called up customer care and told them about the confusion due to technical issue in website while making payment and not something intentional.
But bank did not regard my request and since then have been adding interest, penalty and service charges every month. I had paid the amount I used on time and none is pending which I actually owe to bank.

I request some ethical behavior from bank and not to charge for technical glitch on their website because of which payment was delayed by 2-3 days but was cleared as soon as notified to me. It is up to the bank if they do not want to regard over 13 years of relationship but despite of me requesting bank, they are adding up the amount each month which has increased many folds now.

Iam rama kotaiah kajjam. I am transfer 30k amount to icici account no: [protected] from sbi imps.. But iam unfortunately wrongly keypad press that's account no:[protected]... So pls take complaint and hold that amount...
Sbi imps ref no:[protected]
Pls do d needful..
Rgds,
Rama kotaiah. K
Mob :[protected]

I have an RD account in icici. The latest balance shown (deposit + interest) less than the actual balance as per their own detailed statement. When I sent email and complaint, they replied to check my browser and to check again. Next day they call again to say check again. Instead of doing any work or looking into it they are telling me to check and check again. I have been a long customer of iCICi and this is very frustrating. They can't even explain where they made a Mistake and why!

Dear sir/madam i applied fd on which i asked or credit card through i mobile app so i got sms saying dear customer, credit card for acct xx2009 sent by speed post, ref. Ex[protected]in on 02-mar-16. And credit card pin as well but to my surprise when i tracked my card somebody opened my card and pin in between in kanpur head office of speed post and returned both item back i waited 10 days .Now atleast icici bank should remove lien on my fd immediately as i need my money back which stuck since 15days my savings acc no[protected] orai branch

Hello I am Sandesh bothra. I am Fed up with ICICI account My Money Manger. I haven't subscribed never ever to My Money service but still annual fee for JAN16-DEC 343.50 rupees got deducted without any prior notice and any number of calls to Customer Care didn't help. Most annoyingly I can't even find 'unsubscribe' in the my money console.I really got pissed off.PleasE unsubscribe me from My Money service and pay back my money.

Transaction Details:- BIL/[protected]/MM Annual Fee JAN16-DEC

This is being to inform you that my name is ashish kumar account number
[protected], as per our telephonic discussion to there representative that on[protected] from my
account 584 rupees transfer to gobibo account but during transaction it
is not reached to the gobibo account
detail i already mail to the ICICI Bank

Hi,

My account number[protected] I have missed one cheque bounce so they have deducted Rs 401 on date 08-Feb-2016 one time fine. But I am shocked that again they have Rs 401 on date 05-Mar-2016.I met with ICICI bank representative but they are able to proper feedback and travelling me here and there.Please look into this urgently.

Respected Madam,

Myself Sakthikumar from Chennai and Working in Ashok Leyland Ltd. I am using the ICICI Bank account for crediting my salary.
I have been applied a home loan in ICICI HFC Ltd and I got the approval for the same.
I am sorry to say you that the Services and Responses given by your employees were so bad and painful that’s why I am writing mail to you.
I am so frustrated with your employees due their irresponsibility and delay in disbursement of term amount.
I would like to highlight one issue that I have been faced recently.
ICICI Bank debited additional interest amount from my account two times due to delay in clearance of Cheque.
ICICI HFC employees, they have been credited the amount in some others account instead of mine.
The same issue has been repeated and interest got debited from account without cheque clearance.
I have been interacted with your Employees Mr. Ramesh and Mr.Kannan from Salem division and they are very worst fellows I would have been seen ever.
They were agreed with me that they can refund the money whatever the bank has been deducted from account as extra and promised me that I will get the amount back in a week.
But still I didn’t get the amount back. I was tried to call the executives several times and they are picking my call.
Kindly go through this issue and refund my money as soon as possible.

Madam I am expecting a gentle reply from you regarding this topic else I will approach the ICICI Bank through legal way.
Kindly help!

regards

Sakthikumar.K.V
[protected]

ICICI called me and offered Coral card stating I have been chosen for free life time card with no joining fee. I get the card and they bill me 1000 joining fee. I feel cheated. Paying 1000 is not the problem, but not respecting the trust I had as a customer and they cheated for a paltry sum of 1000. I will be closing the card soon, CC is no good either.

Hi

ICICI Bank had deducted total 1099 rs from my account, stating some charges

i would like to inform you, when i contacted them regarding the same, they said that it had deducted for the Demat account from which i had associate while opening the account

the executive who came to office for my account opening, he hadn't informed me anything regarding the same

and now when i mail to CEO Mrs Chanda __they had reversed my 28+515.25 rs

but still there is 556.56 rs remaining to be reversed which i had been charged on 10/12/2015

Now i want my 556 rs to be reversed and when i asked for my reversal post closure of my demat account

below is the revert they had given

On Thu, 25 Feb, 2016 at 1:04 pm, Pooja Tenguria
wrote:
Dear Mr. Yadav,
We refer to your e-mail dated February 24, 2016 addressed to the Managing Director.
We acknowledge the receipt of your e-mail.

We have registered the concern shared by you under reference number SR[protected]. I am the designated manager looking into your concern and I request you to allow me time till 21:00 hrs. of March 2, 2016 to update you on the same.

We appreciate your patience and request your co-operation in the said matter.

In the interim, you may write to me for any further assistance.

Sincerely,

Pooja Tenguria
Senior Management Desk

Dear Sir,

Simply Rs 200 has been deducted from my account in the name of DMRC_Auto_Top_Up_20Dec'15.. on 04/03/2016.

First day they called me and said that you maybe used your DMRC card in metro, but when I made it clear that I have not travelled, they told me to send message to get details..
As per the instruction they suggest me to SEND METRO space PIN to [protected].
I did but every time I use to get the message..."Dear Customer, we ado not have any outlet in the mentioned pincode. Please check and try again"
And 1.5 Rupees is deducted every time.

They just reply back that "we understand your concern/ Sorry for the inconvenience" and does nothing.

I mailed them every time that I never used it.
Still they are just not responding.
By giving missed call they are saying that we tried calling you but didn't picked the phone. Before picking the call its gets disconnected.

Even I mailed them at least they can stop service because I no need any DMRC card as I rarely travel trough Metro. I just need the ATM card to withdraw and use Internet banking.

Please try to solve it ASAP.

My Details:
Phone No. [protected]
[protected]@gmail.com

I am having an SB account with you at Bhubaneswar..account number[protected] Name Varinder Kumar

Today on 10.03.16 there is a debit entry of Rs 2805.10 for VIN*HSO*PC*MACK

The debit entry may be reviewed as I have not made any purchase on line...

Loyal credit card holder with ICICI for 3 years. I have made outstanding payment of 61K through ICICI website (Click to pay)on due date (26 FEB). Credited to credit card on 1 MAR

Now an interest and late fee amounting to 3000 has been charged citing reasons of late credit where as I have made payment on time.

Payment and crediting to card are 2 independent things. If it takes time to credit it to card, it is understandable. But considering credited date as reception date of payment is foolish. I have made payment on due date and my bank has debited the same on the same day.

Also no where(even on click to pay as claimed by your customer executives) i am notified that it is going to take time and i will be penalized.

I do not understand what mistake i have committed to pay this interest amount. Other banks do not operate the way ICICI operates. Attached my HDFC card payment details for your reference.

I am requesting you to waive off the int. amount and late fee amount.

I am deeply disappointed and dejected.

Suresh kumar b m

i am not receiving credit card statement of my card referred above by courier within time .Hence i am finding it difficult to making the payment .

Hence i request u to send the statement by e-mail to my mail from 1/04/2015 to till date. Treat this as very important. [protected]@yahoo.Com (mail id)

ICICI Bank such a worst bank in the world i had never seen. They are not having knowledge about bank formalities.They are giving wrong information to us.just coming and calling to collect money nothing else.i am facing problem from last 6 months.

Dear ICICI Team,
We are having two accounts in ICICI, Marris Road Aligarh Branch.
1. A/C no[protected] in name of Shashi Prabha Goel Age 77 Yrs
2. A/C no[protected] in name of Ganga Swarup Goel Age 85 Yrs

We are senior citizen. we have visited Marris Road branch and than they ask us to go to main branch Aligarh for making our account operable. we have submitted all documents to both branch. Than they have told that an officer will visit our home. they have also visited twice and taken all documents. This is happening since last 3 months.


Till now no solution came. Is this a big task to make account operable ? In my opinion this is a mere harassment. They should not do this at least to our age citizens. We are feeling harassed.

Kindly resolve our problem on priority.

regards,

Ganga Swarup Goel
Shashi Prabha Goel

Hello Sir/Madam,

My name is Sandip Bankewar. I am a customer of ICICI bank from last 9 years.
I have maintained balance of 5000 RS in Bank account.
Still this money has been deducted under DP charges.I am really surprise.

My ICICI Bank account number is[protected].


29/02/2016 47766617 DP CHGS TILL JAN-16 572.50

Could you please look into this.

Hi, I am having bank account in ICICI Faridabad branch my account no. is[protected] My contact number is :+91 [protected] I was just checking my bank statement and got the shock because my account has been debited by SMAB charges JAN16 +stax & SBC 65.25 = Deducted amount-515.25 i don't have any mail informing about this SMAB+SBC charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about changes of balance system and if charges deducted are not credited back to my account. So kindly take my request as soon as early and refund my money other wise i'll go to rule.and regularities for further action.

Hi this is Shince Paul have taken loan from icicibank or have a/c for more than 12 yrs and had taken loan for 10 lacs at that time which i fully paid with in 7 yrs and than i i had taken morgage loan on the same property for 13 lacs 4 years back were in i regularly make part payment and now as of today the principle amount is 7.80lacs...i got from icicibank saying u can take top up on the loan, so i did contacted vashi branch for the top up in the first week of feb gave all the documents.( asking to top up for 4 or 5 lacs).

After many days with no reply from the person name vijay and his boss, i tried contacting than were in i got to know that my request is rejected...so my next question was what was the reason for the rejection and i did not get any answer from the boss saying u will get the letter for it...

which after 10 days i got it in plan white sheet saying we are rejecting the request with no reason on...( Let me also draw your attention to the point that i have never had credit card or any bounce cheque or any loans that i have taken apart with this 2 loans with icici...my credit rating is very good as that is why i got the loan 12 yrs back and 4 yrs back)

I did not get the reason why it was rejected even going personally to vashi branch were i spoke to very good lady who try to call 5 to 6 different people of that branch to get the reason with no help .
My loan no : LBMUM[protected].

If after 12 years u think that my salary is less for that u should say that or if my home which current market value is 1.20Cr if that is less or in 12 years i have no bounce chqeue is that what is the problem plus the rate of interest i was paying was 14% which is come down to i guess 12.85% were in the new cust are getting it for less that 11% so u are not giving the new rates to me because m with u for so long and also have is the salary a/c with your bank and working with the same company for 12 plus years is that my problem PL do let me know the reason ASAP.(Mob no [protected])

Thankyou.

Shince T Paul