ICICI Bank Complaints & Reviews

Hello,

I would like to get some help on one of the worst experiences from any bank I have bought loan from. I requested a Personal Loan of INR 7, 20, 000 from ICICI Bank. There was no foreclosure charges or initial lock-in period that was communicated to me either via email or message or in written. I got the loan disbursed for INR 7, 05, 064 on 7th Dec 2015. The loan amount disbursed had processing charges of around INR 2, 500 which I had agreed to. Until I got the Welcome Letter I wasn't aware of the foreclosure charges or the 6 months lock-in period. I had asked almost all the executives about the same when I spoke to them about the loan during processing but none of them gave out any responses for the same. In an instance or two when I got calls for the verification, I was told that I will get a call from the bank when I asked about the charges. The loan was disbursed without letting me know of charges. When I got the last call for disbursal, I asked them to hold off the disbursal until I was notified about the charges and still they disbursed the loan.
The loan was disbursed with an insurance charge of around INR 13, 500. I am 100% sure that I never signed the insurance application form. How could the bank deduct the insurance charges when I never authorized it? Did some of the bank executives forge my signature on the form? I went to a branch and checked with them for a scanned copy of the insurance that I signed. They do not have that document in the KYC docs.
They had assigned me a relationship manager. I spoke to her after the loan was disbursed and she said she will raise a memo with her business head requesting the waiver of foreclosure charges and lock-in period. But I haven't heard back from her till now about it. When I tried speaking to her about the same, she said there will be a lock-in for 6 months and pre-closure charge of 5% and the waiver can only be given for about 1-2% of pre-closure charges once I pay 12 EMIs. I am really surprised with a complete turnaround in her words. Also, she bluntly asked me to go to a branch and meet the branch manager for further help.

I want to close my loan at the earliest as I am applying for a home loan and this personal loan is reducing my eligibility by a greater extent. Even though all the above mistakes have been committed by the bank, the branch I visited asked to pay a sum of INR 7, 45, 043 for the pre-closure that would include 5% (around INR 37, 000) of foreclosure charges and around INR 8, 000 of service tax. Why should I be liable to pay the same? I never accepted the loan to be disbursed to me in the first place, I never accepted the foreclosure charges, I never asked for insurance.

Any help with getting this fixed will be greatly appreciated.

Dear Sir,

This is ARIEF ADAM SHEIK, holding an ICICI saving b/a :[protected]. My complaint is related to the minimum account balance charges, that bank has debited from my account without even notifying there policy changes, if any. I get quarterly statements but I have never got any information about the policy changes. I think ICICI bank is not even following the guidelines mentioned by RBI.
It is extremely disheartening that Bank is just debiting hefty amount from their customer's hard earned money, without any intimation through phone or statement or any way.

Who has given right to them to debit the amount without any notice or intimation to the customer? How one can be updated with the hidden rules modification.?

Please find the below details for all the transactions made by bank.

5 16/02/2016 16/02/2016 By Cash :4750 ANW-Chrgs :150.00 S-T
ax :21.75 4, 578.25 4, 578.25

6 16/02/2016 16/02/2016 MABChgs-Oct15+ST 509.40 4, 068.85

7 16/02/2016 16/02/2016 MABChgs-Nov15+ST 514.57 3, 554.28

8 16/02/2016 16/02/2016 MABChgs-May15+ST 471.70 3, 082.58

9 16/02/2016 16/02/2016 MABChgs-Mar15+ST 364.30 2, 718.28

10 16/02/2016 16/02/2016 SMSChgsjan15-mar15+Sta 0 6.74 2, 711.54

11 16/02/2016 16/02/2016 MABChgs-Dec15+ST 513.11 2, 198.43

12 16/02/2016 16/02/2016 MABChgs-Aug15+ST 508.70 1, 689.73

13 16/02/2016 16/02/2016 MABChgs-Jun15+ST 513.00 1, 176.73

14 16/02/2016 16/02/2016 MABChgs-Sep15+ST 509.40 667.33


Please take some action against this bank for not complying RBI standards / guidelines. And help to get back the debited amount, as there was no proper communication.

Regards,

It is to inform you that Mrs. Sunayana Agarwalla have filed income tax return electronically for A.Y. 2015-16 and the same is processed by the Income Tax department. The Refund has been determined of Rs. 8990.00. State Bank has made ECS to Bank account number[protected] on 30.10.2015. but this bank account is not belongs to Sunayana Agarwalla. the Correct Bank account number is[protected], I request you to cancel the ECS transaction made to wrong account number or any needful process. I have already contacted the Income tax department and also CPC Bangluru, they said that please contact the State Bank of India refund centre to cancel the transaction. therefore i contact on toll free number [protected], on discussion with SBI executive. he said that please mail the Bank detail, Bank statement, PAN details at [protected]@sbi.co.in. The details has been shared with itro, sbi & they have even contacted ICICI bank asking tem to recover the amount form the wrong bank account holder. But the regional risk manager is not accepting the email from sbi & hence not processing my reuqest. Pan No- AMTPA0190Q Bank Name- ICICI Bank Branch- Electronic City, Bangalore, IFSC- ICICI000360.

I haven't subscribed to My Money service but still anual fee for FEB16-JAN
343.50 rupees got deducted. Most annoyingly I can't even find 'unsubscribe' in the my money console. What an insane they don't have toll-free number. I called support guy he hold my call for 18 minutes with no reply. I really got pissed off. Please unsubscribe me from My Money service and pay back my money.
Details: 12/02/2016 BIL/[protected]/MM Annual Fee FEB1
6-JAN17/883326 Dr. 343.50

My card number # [protected], i have registered a complaint regarding billing cycle was changed without any request from my end. Because of this my credit card loan two month emi coupled with one month bill and also late fee penalties are included without any deviation from my side. I have raised complaint last week and the complain number is SR[protected]. After three to four attempts i have got reversal only on late fee charges, but there is no reversal of additional amount EMI till now. As per my existing billing cycle due day 15th of Month. i have paid on my due amount 4500 by today.
Kindly do the reversal of additional amount EMI.

thank you,

John charles
[protected]@yahoo.com
Mob :

I applied for icici credit card application reference is no [protected]. Application form no e[protected]


i revived the call from icici customer care executive date[protected] they are told to me your application has been rejected due to low cibil score, if your cibil score is below 750.But i checked the cibil score today [[protected]] i have 776 . I already have hdfc and sbi credit card that cards approved


my name raghavendar mangali
mobile no [protected]

Hi Team,

My Credit Card # [protected] and the card Name is “SWAPNA KONDURU” which was issued around October 2013. On 16th March 2015 I had paid the outstanding amount available till that date. After this date, when I tried using the same card, got the response as access denied. Immediately, I had visited the ICICI branch available in our company premises. The customer support officer provided me the information saying that the card was already disabled on or before by December 2014. Hence, the card cannot be used. If I want to continue with the services, then I need to request for a new card. At the same time, I have verified about the Outstanding amount was credited or not, which I was paid before. The person said, the credit card account which I am holding doesn’t have any pending amount which needs to be paid. Another thing, I am not receiving any credit card statements from this month(which I used to get till the due amount was paid).

Now the problem is, all of sudden I got a call from ICICI credit card executive regarding the outstanding which needs to be paid. I have informed him the same. On 21st January 2016 I have received a mail from ICICI credit card team saying, there is due amount of INR 2145.8/- on my credit card account. Now the questions start from here:

1) I didn’t used my card, because my card is already disabled. Then How come I will have the due amount?
2) I didn’t lost my card, it is with me, hence there is no chance that it will be misused by other person.
3) I didn’t requested for any new card.
4) Over a period of 1 year, I didn’t receive any statements related to credit card. Why it happened?
5) If there is an outstanding amount, why the team is silent over these periods?
6) What is the purpose of sending a mail on the due amount after a long period?
7) I have already paid the outstanding amount, afterward, the card was not used till date.

Looking forward to hear from you on this issue.

P.S: To contact the customer care executive to enquiry on the same, the customer has to wait over the call for 12 – 20 mins. Ok, if we wait over the call for these many minutes, do we able to contact the exexutive, the answer is “NO” again we need to wait for 5 -10 mins, is this the way to help customers?

Please consider this issue and resolve it ASAP

Contact Details:
Swapna
Email: [protected]@infosys.com, [protected]@gmail.com
Mobile: [protected], [protected]

Thanks,
Swapna.

I have not activated my credit card and i am still paying for it monthly and also for yearly.I don't want to use it as i don't need it.Kindly cancel my credit card.

Hi
this is bhupender bansal ( 220312). My last working day was 18 jan 2016. but still i have not received my full & final settlement. I have called many times on your helpline no. but no buddy pick up. plz call

Thanks
Bhupender
[protected]

Ipurchased the safety bond, pl tell me the status, particulars
OPTION II, FACE VALUE 7100/-, ISSUE PRICE 5000/- DATE OF ALLOTMENT-25.04.2001, REDEMPTION DATE-25.10.2003
BONDHOLDER NO.[protected] CERTIFICATE NO.-70951
Nmae- sanjai kumar mishra
NO. OF BONDS -ONE(1)
Distinctive NO.[protected]

I hv purchased the icici safety bond particulars are-
Option II, FACE VALUE-7100/-, ISSUE PRICE-5000/-, DATE OF ALLOTMENT-25.04.2000, REDEMPTION DATE-25.10.2003
Bondholder no.[protected] Certificate no.-70950
Name- sanjai kumar mishra
no. of bonds- one (1)
Distinctive no.[protected]
I want to know the status of the bond.

Recently ICICI Bank sent me one credit card without my request and now they sent me statement showing INR 1000 joining fee. I never requested bank to send me this card. One more thing, I am out of India since last 1 year then whom ICICI Bank called for this card.

I am wondering what if tomorrow ICICI BAnk will send me a product which has any joining fee. Is that the way ICICI Bank expand their business ?

I have asked customer care about this and now they are not reversing the charges.

I want to open fd online as I am out of country.surprisingly they did not allow to open fd as i have joint account withs/ my wife.i wrote to them but no reason not given.nowdays everybody prefers online and joint is also necessary.but these people do not understand.everytime they say security is involved but how many fraud is taking place.where is the security?

I withdrew money from ICICI bank atm from Shiv main market, vijay enclave, palam road branch yesterday[protected] in the morning. I took out 10000, 10000 & then 5000 so total 25000 but when I checked my balance on net banking, I was shocked to know that one more transaction of 5000 was done just after that. Please look into the issue at the earliest & solve the matter.

This is 2nd time that I am putting my compaint that I have put 198 ×500 amount Rs.99000 in a Cash Machine installed at Sector-35, Chandigarh branch to depoist in Account no.[protected] but Machine could not process this transaction and after opening it only 500×194 amount Rs.97000 were found. Where is my remaining Rs.2000. I want my money back. Otherwise I will file a case against icici bank & concerned branch manager Mr.Lokesh Mehndiratta, staff Mr.Akhil Arora. My cell no. [protected].
Bhupinder Malik

We have opened a locker sometimes back in Kalyan branch. But there are some gold missing from the locker. We have been trying to get the bank authorities to look into the issues. But they have been dodging the issues, and now they are saying that they don't have any video recordings of that month.

Initially they have suggested that we don't go to Police, as they would investigate the issue internally and get back to us on the next steps. But after lot of follow ups, after a month and half they are saying that they only keep video recording of 1 month and nothing before that.

This is the response that we receive from the supposedly reputable bank like ICICI.

My name is rohit sharma i applied for the regular pg medical course in dams delhi south delhi centre branch. I paid my medical fee 90, 000 rs by online transaction. But due to some personal problem i didn't join this institute and ask them to refund my paid amount of 90, 000 rs. Management told me that we will refund you your paid amount by reducing some amount as per our rules and regulation. I was agreeing with this but they didn't refund any amount while i contacted them a lot time.

Once more time i visited south delhi centre brand with my transaction id and bank detail to proof my transaction as per their management guidance to show my transaction they told me that no such amount is transferred in their account in their account. I showed them all documents but management denied to this.

Really guys they are fraud and cheater do not take admission in dams delhi any center they are cheater and fraud.

I had travelled to Europe with the ICICI Bank Travel Card in September 2015. During my trip the card stopped functioning due to their system update without any prior intimation from ICICI Bank except one email on[protected] at 11:52pm (IST)? After 8 minutes of which (at 12:00am on[protected] the card stopped working for more than 2 days. I was stuck in a foreign land without financial support and suffered immense mental agony, embarrassment, tension of managing the expenses. It was more so for a girl like me. ICICI Bank’s card issuing agency on contact from Europe, expressed their inability to be of any help or provide any emergency cash.

Since returning to India in October 2015 I have sent numerous emails to ICICI Bank (even to the Senior General Manager and Head - Customer Service) asking for explanations and adequate compensation for the problems I had to face in a foreign country because of them. I had even received a couple of calls asking for the compensation I am looking for. After which they have started making excuses and blaming other parties. They claim that from 24-29th September 2015 the customers were intimated about the system update. Does this mean ICICI was still intimating customers about the system update even after the travel card had stopped working? My understanding is that this kind of information should be sent well in advance so that your customers have enough time to make arrangements. One becomes helpless when there is no advance warning about such important financial instruments suddenly stop working, especially when you are dependent on them in a foreign country.

This shows how faulty ICICI Bank Travel Card system is for which they only shift the blame onto other parties. Hence proving how unreliable the ICICI Bank travel card is. How is a customer supposed to trust ICICI Bank travel cards when such kind of important information cannot reach the customers in advance?

It is unfortunate that after so many months ICICI Bank is trying to make a mockery of this serious matter and the hardships faced by me in a foreign land because of their travel card by asking me to accept a compensation of about Rs. 1000/-. Perhaps ICICI Bank is ignoring the seriousness of the traumatizing situation that I was put into because of the travel card.

I am upset and annoyed with the quality of service and the poor response which has led to so much harassment in addition to the damage to my vacation.

At the very least, ICICI Bank should provide me with proper compensation for ruining my vacation and causing so much of mental anguish.

All the telephone calls are originating from Chennai location and it comes as +[protected] /110 /112/105.A person called Kiran called from Chennai icici bank claiming my brother has not paid icici credit card in 2007 and the credit card address is listed for Rajajinagar, Bangalore which is UNKNOWN address even to me.I said my brother is out of India for the last 10 years and he doesn't own a icici bank card since he doesn't have a PAN or ever stayed in Bangalore since he is deputed to UN location. He is asking who can clear the amount but he is not ready to say how much pending amount is there in the bill.He says i have to go to Bommanahalli icici bank branch (Bangalore) else speak to him on his personal number [protected] for the amount pending.
He is not ready to provide his FULL NAME, EMPLOYEE Number, Office Location In Chennai so I can take this matter forward.Please have this checked else i will need to file a police complaint AGAINST unknown members of ICICi bank as this is an harassment to icici bank customers like me.

My Account no[protected] has been Auto debited by Rs 789.35, without any reason. Once they have charged Auto Debit Return Fee for Rs 250 + service Tax instead of i have made the payment of on the due date and again on11.02.2016 i got a msg of Auto Debit Payment of Rs 789.25 from My A/c.

Kindly Provide the reason of Deducting the Amount from my A/c, as i have paid the Credit card AMount on the due date of 10.02.2016.

Abhishek Mishra