ICICI Bank Complaints & Reviews

Hi, I am a coral credit card holder with your bank.The payment due date for my credit card is 10th of every month. For the month of nov 2015, I made the required payment of Rs 6, 498.00 on 10 nov 2015. Despite making the payment on the right time, I have been charged late payment fees and other charges. PFA the proof for on-time payment of my credit card bill. I had contacted the concerned team of ICICI bank several time but they constantly replied me with same answer "As per benk Policy we are unable to reverse the charges." Then I escalated the issue to Mr. Krishnan Govindan, Head Customer Service, but didn't got any response from his side also.Finally I had to come on this forum for the resolution of my complaint. Please have a look and take the necessary steps for reversal of the wrong charges levied on me. Regards, Amanpreet Singh

Sir, I had applied personal loan request in ICICI bank for amount of Rs 250000/- (tenure 60 months), the representative of ICICI convey me the intrest rate apply for said loan is 15% and 0% processing fees for PSU (POWERGRID CORPORATION OF INDIA LTD) employee, but finaly I got only Rs 242875/- credited in my account and the bank show the disburse amount is Rs 250000/- and tenur 48 months with 17.5% intrest rate which is totly wrong. The above whole thing disappoint me too much and this type of misguidence, I realy not accepted. Sir, Kindly resolve my complaints and take necessory action to correct my personal loan request kit data as urgent as possible. From Kamal Narayan Sonwani Mob [protected] Loan A/C no LPRGH[protected]

I was not served with premium paid certificate at arsikere branch where I have invested in spite of requisition in writing.The email address entered in my policy details is wrong.I have informed them about the same.policy no. 18928725

Dear sir, This is kindly inform you that i have finance my bike from icici bank Ltd. in 2008 By the name of mokam singh s/o shri rramprasad lodhi r/o ward no. 9 goteganv teh. Deori dist. Sagar m.p. my vechile regn. No. MP15MC5119 make hero honda spl+ 97cc. Still i am not get the Noc of Bike. It is warmly Requested pl be Send my NOC on the Same address as shown above. Contact No [protected] Thanking you mokam singh lodhi

Its automatically sending message to 56767661 example:- 1--xAAAAATYyAQAfLAABAAAIBAAAAABFDLu2Cv8=110 my mobile balance was 140 Rs now its Rs 113. 6 such messages are being sent to 56767661 automatically. I want my money back. this is not the way to ask messages ... my number is [protected] [protected]@yahoo.com

There is difference in my credit card statement of ending 7008. At the end of Dec statement by bill is 39164.67 and I have 7760.11 available limit. Later I paid 8000 and withdraw 10250 after that my available limit is 5510.11. After that I made two transactions of 195.05 and 749 and after that my limit is 3993.56. But they people charged 500 plus tax for over limit charges though I have limit of 3993.56. For this purpose I contacted CC and they changed entire thing telling that it is an technical issue. CC people are not at all solving the issue.I raised 3 to 4 requests for the same. Simply they are closing the issue putting in comments as I am unavailable.

Sir, I am Ajay kumar Jha. I have availed home loan from ICICI Bank. I am not able to place a fresh request for disbursal of home loan by iloan application as a error mgs is piping out as " requested amount can't be greater than balance amount " ( screenshot attached) and also that is showing in negative digits. My balance amount is remaining for around 90000/- . I have contacted ICICI customer care by email and call and they responded stating that we will come back to you by 31 dec 15 which is 11 days from now. This kind of delay is not expected from bank like you. Kindly intervene into the matter, so that I can disburse the remaining amount of loan. Kindly accord priority. My details are as follows:- Mobile Number:- [protected] 16 Digit Loan Account Number.:- LBNOD[protected] Account number :[protected] Email I'd is :- [protected]@gmail.com

Unable to open I wish deposit through net banking, Talked with customer care many times, every time they are giving me illogical response like do this or that then after you are able to access the same, but every time same problem persist. {Error code 110 invalid account No} i am facing this problem since long, and many more email i had send but didn't get solicited response. all of customer care executive are just enjoying his/her plate of meal only, they are making us fool. all mails are attached herewith Please have a look [protected] Forwarded message[protected] From: Date: Wed, Dec 16, 2015 at 2:37 PM Subject: Re: 00061aB6CD25MT03:Re Fwd Problem for I wish account opening To: [protected]@gmail.com Dear Mr. Chaudhary, We regret the inconvenience caused to you. As per our telephonic conversation today, as you are not satisfied with the resolution provided by us, we request you to write an email at the path provided in the call for the further assistance in this regard. Alternatively, you may call our Customer Care with your STD code followed by 33667777 and speak to our seniors for the further resolution. We thank you for giving us an opportunity to be of service to you. Sincerely, Shravan Customer Service Officer ICICI Bank Limited NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account. On 12/15/2015 10:19 PM, Bhaw Chaudhary wrote: Dear Sachin, Still problem persist, Screen Shot is attached herewith Regards, Bhawnath Choudhary [protected] On Sun, Dec 13, 2015 at 12:50 PM, wrote: Dear Mr. Chaudhary, We understand your concern. We inform you that from our experience, performing the below mentioned steps take care of this problem for majority of our customers and we request you to follow this process. Go to 'Tools' then 'Internet Options' 'General' 'Delete Cookies' OK 'Delete Files' tick the check box of 'Delete all offline content' OK 'Clear History' Yes 'Setting' select radio button of 'Automatically' OK . Also, clear all Temporary Files from your computer and open our website in a new browser . If the problem still persists, please write to us with the screen shot of the error message with an attachment in JPEG or PDF format to customer.[protected]@icicibank.com from your personal e-mail ID. Note: The attachment should not exceed 200KB. We thank you for giving us an opportunity to be of service to you. Sincerely, Sachin Kumar, Customer Service Officer ICICI Bank Limited NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account. On 12/11/2015 11:00 AM, Bhaw Chaudhary wrote: with reference to telephonic conversation with your executive latest screen shot is attached herewith. You are requested to please resolve the same ASAP. as i am much more disappointed with your services and response of your executives since couple of month, all of they are just enjoying their plate of meal only. since six month you people are not able to resolve the same. which force to feel a customer that how much you people are valuing your customer and exactly whats your commitment and values ! this is just because of behavior and integrity of icici executives. I deeply regret for having relationship with your bank (you can check how much saving plans, PLs, and trading account and other services though which i am connected with ICICI ) i strongly believe you irresponsible professionals do not wish to resolve this, kind of behavior make you fun at your work place. You all believe! just enjoying your plate of meal only. Regards, Bhawnath [protected] [protected] Forwarded message[protected] From: Bhawnath choudhary Date: Tue, Jul 14, 2015 at 4:30 PM Subject: Problem for I wish account opening To: customer.[protected]@icicibank.com Dear Sir, with reference to above cited subject, my saving account no is[protected]. I am unable to start my I wish account regarding the same I had visited your branch many times and talked with customer care also, didn't get any satisfactory response. error comes: 110 invalid account no same is attached herewith. waiting for your solicited response. --

Sir, Good Afternoon I have got a new Debit Master card recently. This card is working with ATM. There is no issues. But when I tried to pay my LIC premium using debit card I am getting a message : Please enter a Valid Visa card number" from the website www.billdesk.com. Kindly help me to resolve this issue please. with regards, jayasankar c E-mail Id: [protected]@gmail.com

Dear Sir My self Er.Ankit Dubey son of Mr Ajay kumar Dubey (S.D.O Forest) in M.P Government class 1st Gazzeted Officer. My father has taken a safety bonds from your icici bank & i think so that, this is his biggest mistake ever he has commited in his life & just believe that after this incidence we have closed our all accounts in icici bank and we never want to invest a single penny wid your bank & also advicing the same to other people because you people just only know to take the money from the customer, u dont know to return dat or you dont want to return that.that i dont know, but you people have to think that by doing this type of fraud with the customers you people are losing the customers faith as well as decreasing your business market. I have complaint for this matter lots of time in your customer care service number but none of you people have showned a interest in resolving my complaints.I have also visited so many times to the nearest branch in my city i.e in Satna ( M.P) & meeted directly to the branch manager but your branch manager also have not showi g interest in resolving my matter & just said to me that i cant help you anymore u just talk to our customer service & given me the number of that. Sir tell me plz that just only you are giving the facility of buying a bond in the nearest branch to the customer & not giving the facility to that branch for resolving the matter of the customer for that he should have to contact to the head office.Is this is the right thing.soplease don't even provide a facility of buying also in the nearest branch customer will buy from the head office.You people have also never ever informed me that my amount has got matured & i have to claim for that & if according to you people, if you people have informed me then just please send me the receiving of that letter from my side to you which i have signed by myself while receiving the letter of reminder sended by you to claim the maturity amount. Sir its my personal humble request from you that plz resolve my matter as soon as possible, because i m getting Mentally harassed from dis matter from last (four) 4yrs.So that i will be highly greatful & thankful to you. Otherwise sorry to say that but my father is a Gazzeted officer & He is very honest for his duity a earning a single single penny wid lots of difficulty & otherwise i have to go to the consumer forum, rbi bank complaint forum etc places where i think i will get the help in getting this amount which you people have taken of mine by doing a fraudent activity with me. I m giving you the detail of dis matter.Plz see below Bond Holder name :- Shri Ajay kumar Dubey Nominee:- Smt. Manisha Dubey Address :- H.I.G.6 Sangram Colony Semariya Chowk , Satna (M.P) pin code -485001 Bond holder no. :[protected], [protected] Face value per bond :-5000 Issue price per bond :-5000 Deemed date of allotment :-23/01/2002 Redemption date :- 23/01/2005 I am sendind you the scan copy of the Issued safety bonds as a upporting document in the attached file. Bond leter :- contained four 4 pages Pancard, driving licence & voter i card :- contained in one 1 page. Also I m sending you the scan copy of my Pan card, voter i card & Driving licence in which my name & my father name is mentioned which will proof you that i am only his son.I m taking care of this matter on his behalf. Plz find all the attachments in the attached file. Kindly take a necessary action to resolve my matter as soon as possible to get my faith again in your bank. Thanking you Sincerly your's Er. Ankit Dubey Contact no. :- [protected],[protected]

I have been cheated by the bank.I already have a ICICI credit card still they have dispatched one more credit card through a courier company without me knowing and also deducted 1000/- as a joining fees which is truly not accepted without my permission how can they send a card and charge me for it. The amount is reflecting in my bill statement.More over the card has not even delivered.

Hi - I am just annoyed with ICICI account services - My Money Manager; I do not even know what it is. I never subscribed for this service and they charged me Rs.343.50 without any prior notice. ICICI bank has affected my trust on them. Please unsubscribe me from My Money service and reverse pay back my money. Details: BIL/[protected]/MM Annual Fee DEC15-Nov . This is completely unacceptable and please refunds my amount back. This is not fair at all. How can we trust such a bank?

On 19/12/2015 I got an sms that my an transaction of Rs.- 20424 & Rs. - 1900 has been made by my credit card( no- [protected] ) . But I have not purchased anything by my credit card on that date . I called icici bank customer care for this fraud transaction . they told me that the first transaction was made at the mobile store @ gurgaon, but I was in kolkata with my card on that day. And the another fraud transaction of Rs. 1900/- was made at payubiz . I told them to block my card & this transaction . but they told me they can not help me . I have already launched F.I.R at police station . F.I.R no- 1378 . Please help me. Regards, Subhanil karak [protected]

Our tenent Mr. Mohan mukherjee has some issues about loans with icici bank. So the icici bank people from delhi called him regarding this but he avoided so we dont know from where this employee of icici bank from delhi got my dads number and requested us to help them contact him as he stays next to our flat. So we tried but he was not responding most of the time to us, and after telling Ms priyanka about this she kept on calling disturbing and frowing on my dad literally as if we are supprting Mr Mohan and stuff. And more over we are not Mohan mukherjee's family so she has no right to charge us this way. This is absolute nonsense act she has done by speaking terribly with my aged father. We are very disturbed and pissed of with such behaviour and further if we get calls from her will take legal actions. The number from were she called is [protected].

Dear Sir, I am icici bank acount and credit card holder since last 10 plus years. Currently am settled in Nepal and its getting quiet tough to handle online transactions because of OTP issues. Please suggest some solutions.. rgds

Dear sir, I, Ajay Nathuji Kesare, Nagpur, had applied for housing loan at State Bank Of India in the month of October 2015. While verification by the authority of State Bank it was revealed from CIBIL that against my name there is liability outstanding of Car loan amount at your Bank i.e. ICICI bank and my name is appearing as CO-APPLICANT in the said loan account along with applicant One Shri. Sunil Muniraj Babde. After verifying, it was revealed that Shri Sunil Muniraj Babde (one of the director in my said company) had availed the said car loan of Rs. 12, 50, 000/- (Rs. Twelve Lakh Fifty Thousand only) on dtd. 13.02.2015 bearing loan ac no. LANAG[protected] through your sales Staffs Mr. Sajid Khan - Executive and Mr. Moin Khan - Manager. Mr Sajid Khan obtained my documents i.e. photocopy of PAN card and photograph fraudulently by saying ‘its required only being one of the Director of the company’. It was then missused and by forging my signature he had prepared a loan case proposal and got sanctioned from your authorities. Your authorities further did not take any efforts for cross verifying neither documents nor my signature on the forms which clearly indicates their intenssion in the case. As soon it came to my notice, I immediately contacted your branch at Civil lines Nagpur and talked to many of your Officers namely Mr. Dhiraj Kekare, Regional Manager, Mr. Vikas Agrawal Branch Manager, Mr. Sajid Khan, sales executive, Mr. Moin Khan, Customer Relationship Manager and Mr. Yusuf Sheikh Team CPC Nagpur[protected] and informed them accordingly. Mr. Yusuf Sheikh has provided me copy of screen shot of application form wherein my name, address, photograph, signature and all other details are appearing. it is brought to your knowledge that by verifying the said screen shot, it appears that my crossed signature on photograph is completely forged and some of my details like mother’s name, current residential tenure are also mentioned false. I further clear that I haven’t filled or signed any application form, document or Agreement in this said loan proposal at all. 2 it is therefore brought to your knowledge that the concern staff of your bank had played fraud by collusion to get the said loan from your bank and hence committed the criminal offence u/ s 420, 467, 468, 406 and others sections of IPC. Therefore you are requested to take appropriate actions against the concerned staff of your bank involved in the said forgery case with due procedure of law and strike off my name from CIBIL entry of the said loan as co-applicant. You are also intimated that as per Indian law and rules prevailing as per guidelines of RBI, no one other than blood relation person shall be co applicant in a car loan. In this case the applicant is not in my blood relation. 3 it is further brought to your knowledge on 17/11/2015 I received the above said screen shot and thereafter I continuously following up with above named staff of your bank to look into the matter and to take necessary steps to delete my name from CIBIL entry as well as your bank loan account entry. However the said staff of your bank is not giving any hid to my request and till now no positive actions has been taken. Hence it is requested to you that please take necessary actions upon my above mentioned complaint and remove my name from your record as co applicant in the said car loan of Sunil Muniraj Babde . you are also informed that I had already proceeded with criminal complaint with concerned police station against your above name staff. This is for Immediate necessary action.

Details of your compliment: Dear sir, i have a icici credit card no. ending with 3006. i had taken a personal loan from icici credit card depart.loan no. [protected] In November 2015.they did not sent any physical copy or mail and levied so many late charges for late payment. i immediately did payment of rs. 3177 by cheque when informed.when i asked for late payment reversal they denied on mail via customer.[protected]@icicibank.com how can i make the payment if i have not my loan a/c number at the time of due date for payment. .please help me in this regard..rajesh mehndiratta mobile no.[protected]

My name is rajavel r, I used icici debit card from past 4 year today i saw my online account there is POSDEC CHG are there. I want the expalnation about that. Tank you, Rajavel R.

1 [protected] 16-Dec-2015 [protected] FAILED 3382.9 3382.9 SBI APPROVED 2 [protected] 15-Dec-2015 [protected] CANCELLED 1702.9 1560.0 SBI SENT TO BANK my mb:[protected]

Please note that extra amount of 3093 has been debited from my account against EMI of car loan . Although your executive had already collected cash of 6596/- from me then why the hell amt of 3093 is debited?????????? Call me at [protected]/19 asap. Pooja Priyadarshini