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ICICI Bank Complaints & Reviews

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Updated: Mar 18, 2026
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N
namdev28
from Mumbai, Maharashtra
Jan 5, 2016
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Address: Mumbai City, Maharashtra, 400008
Website: www.icicibank.com

My Account number is[protected]Namdev Sawleram Karande), which was a Salary A/C. There was zero balance in account from 17/08/2015 to 30/11/2015. They have debited my account with SMAB Chgs NOV15+Stax65.25 on 30th dec, 2015, without any intimation. Kindly look into this matter and initiate a refund process. Why did they charge only for November and not for September and October? Request to look into this matter and take necessary action. Kindly contact me either on [protected]@yahoo.com or on [protected]. Thank you, Namdev Karande.
ICICI Bank customer support has been notified about the posted complaint.
Dear Mr. Karande,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
My Accont Number is:[protected]. They have debited 500 rupees from my account with SMAB Chgs APR16+Stax65.22 on 13th July, 2016, without any intimation. Kindly look into this matter and initiate a refund process.

Bank Address: ICICI Branch, Sec 17C S.C.O- 127/128 Chandigarh IFSC Code: ICIC0006591

Kindly contact me either on [protected]@gmail.com
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    mnjkumar421
    from Gurgaon, Haryana
    Jan 5, 2016
    Resolved
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    Address: New Delhi, Delhi, 110053

    Dear Sir/Mdm, My name is Manoj Kumar Verma, My salary saving account in ICICI Bank Ltd. My account no.[protected], i checked my account, in the account 1500 money detected without my permission & its detection unnecessary. So i want to answer from ICICI bank. Please tell me as soon as possible why ???? detection in my account 1500 money?? Account No. :[protected] Withdrawal Amount :- 1500.00/ Withdrawal Date :[protected] Regards Manoj Kumar Verma +[protected]
    Aug 6, 2021
    Complaint marked as Resolved 
    Dear Sir/Mdm, My name is Manoj Kumar Verma, My salary saving account in ICICI Bank Ltd. My account no.[protected], i checked my account, in the account 1500 money detected without my permission & its detection unnecessary. So i want to answer from ICICI bank. Please tell me as soon as possible why ???? detection in my account 1500 money??
    Account No. :[protected]
    Withdrawal Amount :- 1500.00/
    Withdrawal Date :[protected]
    Regards
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      Jravichandrakumar
      from Thiruvananthapuram, Kerala
      Jan 5, 2016
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      Address: 560043

      Hi I wanted to know the status of my ICICI Credit Card Application Ref No.[protected], not sure if my documents are reached to ICICI Bank or being misused, also unable to contact via Phone banking. Please let me know if the above application no is good and it is processing. Regards, J. Ravichandra Kumar [protected]
      Jan 5, 2016
      Complaint marked as Resolved 
      done
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Mr. Kumar,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        K
        kpsnathan
        from Coimbatore, Tamil Nadu
        Jan 4, 2016
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        Address: 600024

        Dear Sir / Madam,

        I am unable to view my credit card statement online. Kindly send me a copy of statement thru e-mail without entering passwords.

        Thanks
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          sheetpal
          from Noida, Uttar Pradesh
          Jan 4, 2016
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          Address: Hisar, Haryana, 125039
          Website: icici bank

          Dear sir, my icici salary account is[protected], , on 29 dec in my account 24295 rupees. but i checked on 30 dec 2015 morning it show -55377 rupees in mines i m shocked. then i call customer care they told you did wrong imps so that your icici saving account lien marked, then they said you visit nearest branch for help. so i visit in icici bank they cant help me to remove lien mark. i m very helpless, i have no sms and no information to deduct the balance no account statment. plz resolve my issue, i m very poor. how to fulfill my basic needs. plz remove the lien mark from my icici salary account. i have no credit card. regards sitpal [protected]
          ICICI Bank customer support has been notified about the posted complaint.
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            J
            Jithil
            Jan 4, 2016
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            Address: Ernakulam, Kerala, 682030

            Hi, My approved personal loan has been disbursed on last 31st December 2015 and still its not credited in my account. I contacted the CC and they told me to stay in touch with the local branch sales manager. I informed him on 02/12/15 about the concern and he told like the money will credited soon. But, nothing happened. Today, 03/1/2016, morning onwards I'm following up the sales manager and he didn't give proper answer. He asked me wait untill 7.30, and no miracle happened. I was in in emergency and committed some money responsibility. By this delayed and unfair service and responsibility of the bank, made me a cheater in front of others. I need compensation and valid explanation for this. Seriously, RTGS wont take more than 24 hour and I'm doubting some cheating happened in between this process. Loan Number : LPCOC[protected]
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              swtswati
              from Lucknow, Uttar Pradesh
              Jan 4, 2016
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              Address: Lucknow, Uttar Pradesh, 226010
              Website: www.icicibank.com

              My A/c No. with ICIC Bank[protected] Mobile-[protected] Email-swt.[protected]@gmail.com Hi, I was trying to book a ticket on IRCTC.CO.IN today, 4th Jan 2016 through ICIC bank saving account. However the transaction was requiring an OTP but I got it very late and by that time the IRCTC session got expired but when I checked my ICICI account its showing a successful transaction of Rs. 454.35, for which I did not received any communication from ICICI though email/sms that I always receive. If I would not have checked my account I must not be aware of this transaction. Whats threatening me is that how the transaction can happen without OPT. Now the customer care is saying that it must be a technical error. Then what is the use of the security parameters, i must have happened in the past as well and could not be aware of it as i can see such transaction only once i login my account. For other successful/failed transaction i receive the mail/sms. I booked three successful tickets though ICICI post this and later checked my account and it was showing 4 successful transactions. Please do help me out as i am still in shock and not satisfied with the ans from the customer service. in the image you can see today's transaction of 4th Jan 2016 of the amount 454.35 rs.
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                S
                sakil
                Jan 4, 2016
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                Address: Darjeeling, West Bengal, 734101

                A debit transaction for rs 41161.00 was made on 02/01/2016 vide bil/[protected]/dtax/[protected] from icici bank savings account number[protected] of sakil rai as income tax payment for tan number 'calu02349e'. But till date i.E. 04/01/2016 6.30pm while going through the oltas application in tan based search for the challan for the aforesaid payment the result shows 'record not found'. Please help! my mobile number [protected] my email id [protected]@ymail.Com
                Aug 5, 2021
                Complaint marked as Resolved 
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  K
                  Kerala2016
                  from Ernakulam, Kerala
                  Jan 4, 2016
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                  NRI Premia account and credit card.

                  Address: Ernakulam, Kerala, 682 301
                  Website: www.icicibank.com/complaints/complaints.page?

                  To: vineetha vijayan ; Poornima Nair /RCLG/IBANK/TPTRA ; Prakash Shankar /RCLG/IBANK/TPTRA Cc: Mailbox34080x4746 ; Manjesh Neelakantan /RCLG/IBANK/TPTRA ; ICICI Bank ; "saurabh.[protected]@icicibank.com" ; "krishnan.[protected]@icicibank.com" ; "[protected]@icicibank.com" ; Sanu Samson /RCLG/IBANK/TPTRA ; Rini T. /RCLG/IBANK/KCTV ; P.SHANMUGARAJ ; Chumki Mukherjee ; Neetu N. ; ICICI Bank ; Sunil Nair /RCLG/IBANK/KOCHI ; "priya.[protected]@icicibank.com"...
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                  A
                  a1_domain
                  from Mumbai, Maharashtra
                  Jan 2, 2016
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                  Address: Rajkot, Gujarat, 360005
                  Website: icicibank.com

                  Dear Sir/Madam, my SA number :[protected] as per my complain no. 00063aB81UWKGH3S about charges. I visited nearest branch and meet to BM Mr. Vanraj and discussed about this issue. when I opened this account that time this account is ZERO balance maintain account. now, after check with branch I knew that account is rs 10, 000 balance maintain account. my question is that, i have not any letter received by bank about SA changed. if any notice received from bank then i was closed that time because i don't need this account. also i was faced ATM related issue and complain the same. also that time issue not short out. and my money not reverse and credit to my account. that time i also visit the branch and meet to mr vanraj and request to closed this account. but that time as per BM request to continue this account, i have not submit the request to bank for account closed. if that time BM inform me this account now ra10, 000 not a zero account then 100% i was closed it, as i said i don't need this account now. anyways, my one and only question is that i have not any received the communication from bank side in writing about change the account type from zaro to normal. if this time not reverse the money in my account then seriously i will register the complain in consumer court. hope you will resolve the soon as possible. Thank You, Sujit [protected]
                  Nov 29, 2017
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    A
                    asn200k
                    Jan 2, 2016
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                    Address: 691320

                    I have a Demat account in ICICI bank for 6 years now. When I checked my bank transactions and I found that there is one debit transaction " 30/12/2015 30/12/2015 48980723 DP CHGS TILL NOV-15 1, 660.25" . When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. How can this amount be deducted without MY knowledge? My ICICI account number is[protected]. This is completely unacceptable and please refund my amount.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      amitmitu
                      from Jalandhar, Punjab
                      Jan 2, 2016
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                      Address: Mohali, Punjab, 140603

                      Same happened with me, same name, same numbers and it was one more number in our case, [protected], [protected] Mailed ICICI and they were helpless and as this Rahul would be good in achieving targets. I our case story is that we are running a company and no relations with ICICI. Somehow very recently we gave franchise of our company to a lady .Might be his husband has defaulted in payments. He found numbers of our company on google and started abusing us including our female staff.We have got n number of calls and he is asking us to pay on behalf of that person. We all are requesting him not to call us in this regard but he is calling from different numbers day and night. This is status of ICICI today. Regards Amit Sharma
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Mr. Sharma,

                      We are sorry to hear about your experience. We request you to email us your concern along with your contact details on [protected]@icicibank.com. Please mention the UID (a31yms) in the subject line of your email. Our official will contact you to assist.

                      Regards,
                      ICICI Bank Customer Service Team
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                        preetesh jain 27
                        from Pune, Maharashtra
                        Jan 2, 2016
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                        Address: Indore, Madhya Pradesh, 452001
                        Website: www.icicibank.com

                        FROM MY Account[protected], every month like SMAB Chgs NOV15+Stax65.25, amount it deducted more than a year from my account without informing me. Bank not informed me nor by emial, sms nor by phone.Even i tried to contact customer care but there is no option to submit a complain. Please refund my money and let me how can i close my account
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Mr. Jain,

                        We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        bank did'nt updated me about the changing of my salary account into saving bank by any of the medium (letter/email/phone/sms), not even a single time.
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                          Arun Adalja
                          Jan 1, 2016
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                          Address: 360005
                          Website: icici bank

                          When we transfer funds and they are sending one time password to finish the transaction.otp is sent on mobile and by e mail.is it necessary to send otp?we have userid, log on password and transaction password.then why do we need otp?sometimes otp comes late then one has to repeat entire things.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Mr. Adalja,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a31xpj) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          thanks for reply.at present I am out of india and I am facing this problem as I am not able to use my mobile which is registered with the branch.i requested them to send by e mail which they do not agree.other banks are sending otp by email as per my request.
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                            Abinash S
                            from Bengaluru, Karnataka
                            Jan 1, 2016
                            May 14, 2023
                            This thread was updated on May 14, 2023
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                            ATM responds with error code 72 but amount has been deducted from my account.

                            Address: 560068

                            Time of Issue : 19:45 (appox ) 01 Jan 2016 I tried to withdraw Rs.6000/- from ATM ID- S1CW3839 at Bommanahalli, Banaglore. It returned an error code 72, but the amount has been deducted from my account Name : Abinash S Card Num : 4221 3XXX 21XX 3466 Mobile : +91 [protected] I am very vexed by this, checked ICICI website for a 24x7 support number, but there wasn't one. Appreciate any help in refund of my money. Regards, Abinash...
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                            Anand Kumar Jha 11973
                            from Chennai, Tamil Nadu
                            Jan 1, 2016
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                            Address: Gautam Buddh Nagar, Uttar Pradesh, 201307

                            I am sorry to inform that Rs 30000/- has been deducted from my SB account no[protected] on 31.12.2015 without my consent or instruction. I had tried to lodge complaint in the branch where my saving bank account is i. e ICICI bank sec 119, Noida(, IFSC code ICIC0002506 ). They suggested to lodge complaint with customer care .I had tried to lodge complaint on customer care, but Mr Pramod from customer care has refused to entertain complaint. He agreed to register (SR[protected] after a lot of persuasion by branch official, which is really a sad affair. I failed to understand for what purpose these customer care personnel are posted, pl. clarify. I had contacted both Sector-119 branch . They suggested to contact ICICI Prulife . ICICI Prulife told to contact Sector 119 Noida Branch.The whole affair is one of the worst service that a consumer like me has suffered form a prestigious bank like ICICI without any fault of consumer. I request all concerned including top boss of ICICI to see the working affairs running in your bank & direct all concerned for immediate reversal of deducted amount . They told that it will be done in 4 working days, which means two weeks time. Who will pay the interest amount. The bank should pay interest amount & penalty for the poorest affair working in your branch /system which resulted in mental harassment & loosing of trust .
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Mr. Jha,

                            We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              sandydev33
                              from Mumbai, Maharashtra
                              Jan 1, 2016
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                              Address: Lucknow, Uttar Pradesh, 226016
                              Website: icicibank.com

                              Hi, I am having bank account in ICICI bank at Vibhavkhand, Lucknow, Uttar Pradesh. my account no. is ********2187 My contact number is :[protected] I was just checking my bank statement and got the shock because my account has been debited by SMAB charges NOV15+Stax65.25= Deducted amount-515.25 i don't have any mail informing about this SMAB+SBC charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about changes of balance system and if charges deducted are not credited back to my account. So kindly take my request as soon as early and refund my money.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Sir,

                              We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
                              Hi

                              Same deduction has been happen in my account too. ICICI Bank should clarify what charges they are charging.

                              Main thing is that you all have not notified about the deduction. Its quite unprofessional on banking practice.
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                                jiso v c
                                from Hyderabad, Telangana
                                Jan 1, 2016
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                                Address: 680307

                                Dear team Please provide my RELEIVING LETTER immediately.Please send to Regards Jiso v c [protected]
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  Sandip Kyada
                                  from Panaji, Goa
                                  Jan 1, 2016
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                                  Address: Ahmedabad, Gujarat, 380015

                                  Hello, I order watch on : (December 21, 2015 1:44:46 PM IST) Merchant Order Number [protected] Citrus Order Number ndzr81 I order watch on given date . Haven't got courier tracking . No one is responding on [protected]@provogue.com . I have mailed to cancel my Order not getting any reply and refund also. Kindly resolved my quarry as soon as possible . Sandip Kyada Divya Bhaskar [protected]
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    Sonutegvir
                                    Dec 31, 2015
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                                    Address: 144007

                                    I have tried a lot to get my OTP for userID[protected] to generate my pwd online to get access to my online banking but i am unable to generate my password.When i try by putting my UserID and Email address i get message THAT online generation of password facility is disabled!!!I have successfully generated pwd for my account UserID[protected], but i am unable to do same for my this NRE account. kindly advise
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Sir,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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