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ICICI Bank Complaints & Reviews

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Updated: Jun 2, 2026
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G
gauri s jangid
Jan 6, 2016
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Address: Jaipur, Rajasthan, 302031

Dear sir, bank doing fraud with me as per the last complaint bank resolved my complained but bank cheat me, i am apply in hdfc bank for loan but bank rejected my application due to satelment in personal loan, after that i am call to icici bank customer care bnk says you are slatted a/c as per the bank, bank give me 20000 wave off insted of i am deposit payment vide recipet no T0308L0380462 which is copy alredy submited in bank in 2013, so i am asking bank show as satteled when i pay complet principle amount as per the bank norms if i pay complete principle bank never show as a sattelment So i requested to you please help me Gori shankar [protected], [protected]
Aug 6, 2021
Complaint marked as Resolved 
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    arvind_k1972
    Jan 5, 2016
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    Address: Mumbai City, Maharashtra, 400708

    I would like to register a complaint against ICICI Bank concerning online fraud in my account. I am running behind them since last one month but so far did not receive any positive feedback. In the beginning they said that they are investigating the issue seriously and will ensure that my money is back to my account but now they are just bypassing the responsibility saying that they have no any liability and responsibility in such case. I had reported about the fraud within one hour so they had all possibilities to stop or recall the funds but unfortunately nothing was done. They just kept me in dark without giving any proper information and progress status. As I feel now they were just gathering the information against me to prove me work and to make me liable for this incident. It is completely cheating of the clients. If we receive such irresponsible response from the bank, how a client can believe in bank and their banking system. I have asked many times the details of fraudulent transactions but so far could not receive any feedback. They are just cheating the clients and ultimately it is physical and mental torture for me after losing my hard earned money. So I want your kind support in order to get my money back to my account. It is also important to make aware other clients also who bank with ICICI bank to let them know the reality face of ICICI Bank. If require, I can share all the emails have received from the bank. Best Regards Arvind Kumar
    Aug 6, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a322uv) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      anichd
      from Gurgaon, Haryana
      Jan 5, 2016
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      Address: 160059

      My Credit card no [protected]. The net due paymet is 3250, due to some confusion i had paid 3200. due to which i was charged late payment charges of 700 + Tax which resulted in negative balance and another 500 for negative balance. As i am using this card from 3 years and paying you regularly request you to kindly waive off these charges. I had written this on their site also and mailed also but there is no revert. it just 50 rs less payment and i had to pay 1200 rs + taxes on the same and bank is not interested in reverting on the same.
      Aug 6, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        J
        Jamesfreddie
        from Bengaluru, Karnataka
        Jan 5, 2016
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        Address: Bangalore, Karnataka, 560102
        Website: www.icicibank.com

        I visited Andhra bank in bangalore HSR Layout for withdrawing money, due to some technical reasons my money has been debited but i didnt got money and got a message saying transaction got failed. Amount debited was 10K. Acc No:[protected] North Boag road branch, chennai Please consider this as high priority and resolve it ASAP Regards James
        Aug 6, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          J
          Jai Shri Krishna Radhey-radhey
          from Gurgaon, Haryana
          Jan 5, 2016
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          Address: Gurgaon, Haryana, 122001

          We have a saving bank account in ICICI in which I am joint account holder and its in my mother's name. Since past 3 months I am having trouble in calling these guys. First when they will ask some details for verification. When I am joint holder, why they are asking details about primary holder ? Okay fine, some details you keep track of like your grand mothers name, DOB etc. Fine, I can provide that, rest they have no interest in my details. What the hell is wrong if I cannot answer one stupid question or so ? Second: I want to generate login pwd for my account, they say call from registered mobile number. My provided number is blocked due to inactivity. They say we cannot update give us debit card PIN. I rarely use PIN I do not have it, let me generate. NO they said. U need phone number for PIN generation and PIN for phone number. This non sense is happening since past 6 months or so. My mother lives back in hometown and for these hassle free tasks I kept my name also in there. They are insulting me on phone again and again in this way. Last call: 05.01.2016 1530 hrs. Finally, same day my mother visited branch in person, made a hand filled transaction to move some amount from this bank to one other ICICI bank account. She told to update her number so that we can use net banking. Executive told she is "busy and please come tomorrow". Shocked? Story does not ends here, the transaction is not completed even after 5 hours. I called up again this customer care at sad time as above and again they want primary account holder details when crap I am calling I also own that account ! Who remembers her mother year of birth tell me ? DOB I provided. what is your mother's PAN card ? answer me. enough of nonsense. Am I telling you to make any transaction? Enough of nonsense, my mother visited in person to get the money transferred after 6 months they are behaving non sense in updating new phone number. And they cannot tell the status of the transaction. We are middle class people, living on this whole money in saving account and this is the way they are responding to us. They cannot tell me status of my transaction that is made in person. Already I have left hope of login into my account online long before. God Bless Me!
          Aug 6, 2021
          Complaint marked as Resolved 
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a322lv) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            J
            jayanthijercy
            from Bengaluru, Karnataka
            Jan 5, 2016
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            Address: Chennai, Tamil Nadu
            Website: www.icic.com

            My ICICI bank account no is::[protected]. Its my salary. On Dec'31st, 2015, Rs.458/- was deducted from my account as SMAB with out any prior intimation . I need clarification for this as soon as possible and take step to refund my amount
            Aug 6, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              J
              jdnagaraj
              from Bengaluru, Karnataka
              Jan 5, 2016
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              Address: 560008
              Website: icicibank.com

              Dear Sir I have been getting harassed by ICICI bank recovery guys like anything form last two weeks. They are calling all my colleagues, relatives and Friends and harassing them like anything to repay 14 Laks which i will not be able to pay this point of time.I am asking them to give me time till six months to repay but they are not listening and continuously calling all the numbers form where i talk to my friends and relatives from past two weeks. They have made almost 1400 calls to my office and this is escalated to CEO and our global HR and my job is it stake to come out this problem. How do get rid of this problem.Can someone please help em to come out this problem. Regards Nagaraj
              Aug 6, 2021
              Complaint marked as Resolved 
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3222t) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                arumugamn
                Jan 5, 2016
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                Amount debited from salary account

                Address: 6000117

                I have Salary account with no :[protected].8 INR has been debited from my account without my knowledge. Then i called ICICI bank customer care and asked them a reason they have told me that it was debited for Demat account but i am not having any Demat account against this Salary account. I was having the DEMAT account with my old ICICI bank account while am opening the older account with ICICI they representative from ICICI told me...
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                namdev28
                from Mumbai, Maharashtra
                Jan 5, 2016
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                Address: Mumbai City, Maharashtra, 400008
                Website: www.icicibank.com

                My Account number is[protected]Namdev Sawleram Karande), which was a Salary A/C. There was zero balance in account from 17/08/2015 to 30/11/2015. They have debited my account with SMAB Chgs NOV15+Stax65.25 on 30th dec, 2015, without any intimation. Kindly look into this matter and initiate a refund process. Why did they charge only for November and not for September and October? Request to look into this matter and take necessary action. Kindly contact me either on [protected]@yahoo.com or on [protected]. Thank you, Namdev Karande.
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Mr. Karande,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                My Accont Number is:[protected]. They have debited 500 rupees from my account with SMAB Chgs APR16+Stax65.22 on 13th July, 2016, without any intimation. Kindly look into this matter and initiate a refund process.

                Bank Address: ICICI Branch, Sec 17C S.C.O- 127/128 Chandigarh IFSC Code: ICIC0006591

                Kindly contact me either on [protected]@gmail.com
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                  M
                  mnjkumar421
                  from Gurgaon, Haryana
                  Jan 5, 2016
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                  Address: New Delhi, Delhi, 110053

                  Dear Sir/Mdm, My name is Manoj Kumar Verma, My salary saving account in ICICI Bank Ltd. My account no.[protected], i checked my account, in the account 1500 money detected without my permission & its detection unnecessary. So i want to answer from ICICI bank. Please tell me as soon as possible why ???? detection in my account 1500 money?? Account No. :[protected] Withdrawal Amount :- 1500.00/ Withdrawal Date :[protected] Regards Manoj Kumar Verma +[protected]
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Dear Sir/Mdm, My name is Manoj Kumar Verma, My salary saving account in ICICI Bank Ltd. My account no.[protected], i checked my account, in the account 1500 money detected without my permission & its detection unnecessary. So i want to answer from ICICI bank. Please tell me as soon as possible why ???? detection in my account 1500 money??
                  Account No. :[protected]
                  Withdrawal Amount :- 1500.00/
                  Withdrawal Date :[protected]
                  Regards
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    Jravichandrakumar
                    from Thiruvananthapuram, Kerala
                    Jan 5, 2016
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                    Address: 560043

                    Hi I wanted to know the status of my ICICI Credit Card Application Ref No.[protected], not sure if my documents are reached to ICICI Bank or being misused, also unable to contact via Phone banking. Please let me know if the above application no is good and it is processing. Regards, J. Ravichandra Kumar [protected]
                    Jan 5, 2016
                    Complaint marked as Resolved 
                    done
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Mr. Kumar,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      K
                      kpsnathan
                      from Coimbatore, Tamil Nadu
                      Jan 4, 2016
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                      Address: 600024

                      Dear Sir / Madam,

                      I am unable to view my credit card statement online. Kindly send me a copy of statement thru e-mail without entering passwords.

                      Thanks
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                        S
                        sheetpal
                        from Noida, Uttar Pradesh
                        Jan 4, 2016
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                        Address: Hisar, Haryana, 125039
                        Website: icici bank

                        Dear sir, my icici salary account is[protected], , on 29 dec in my account 24295 rupees. but i checked on 30 dec 2015 morning it show -55377 rupees in mines i m shocked. then i call customer care they told you did wrong imps so that your icici saving account lien marked, then they said you visit nearest branch for help. so i visit in icici bank they cant help me to remove lien mark. i m very helpless, i have no sms and no information to deduct the balance no account statment. plz resolve my issue, i m very poor. how to fulfill my basic needs. plz remove the lien mark from my icici salary account. i have no credit card. regards sitpal [protected]
                        ICICI Bank customer support has been notified about the posted complaint.
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                          J
                          Jithil
                          Jan 4, 2016
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                          Address: Ernakulam, Kerala, 682030

                          Hi, My approved personal loan has been disbursed on last 31st December 2015 and still its not credited in my account. I contacted the CC and they told me to stay in touch with the local branch sales manager. I informed him on 02/12/15 about the concern and he told like the money will credited soon. But, nothing happened. Today, 03/1/2016, morning onwards I'm following up the sales manager and he didn't give proper answer. He asked me wait untill 7.30, and no miracle happened. I was in in emergency and committed some money responsibility. By this delayed and unfair service and responsibility of the bank, made me a cheater in front of others. I need compensation and valid explanation for this. Seriously, RTGS wont take more than 24 hour and I'm doubting some cheating happened in between this process. Loan Number : LPCOC[protected]
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                            swtswati
                            from Lucknow, Uttar Pradesh
                            Jan 4, 2016
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                            Address: Lucknow, Uttar Pradesh, 226010
                            Website: www.icicibank.com

                            My A/c No. with ICIC Bank[protected] Mobile-[protected] Email-swt.[protected]@gmail.com Hi, I was trying to book a ticket on IRCTC.CO.IN today, 4th Jan 2016 through ICIC bank saving account. However the transaction was requiring an OTP but I got it very late and by that time the IRCTC session got expired but when I checked my ICICI account its showing a successful transaction of Rs. 454.35, for which I did not received any communication from ICICI though email/sms that I always receive. If I would not have checked my account I must not be aware of this transaction. Whats threatening me is that how the transaction can happen without OPT. Now the customer care is saying that it must be a technical error. Then what is the use of the security parameters, i must have happened in the past as well and could not be aware of it as i can see such transaction only once i login my account. For other successful/failed transaction i receive the mail/sms. I booked three successful tickets though ICICI post this and later checked my account and it was showing 4 successful transactions. Please do help me out as i am still in shock and not satisfied with the ans from the customer service. in the image you can see today's transaction of 4th Jan 2016 of the amount 454.35 rs.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              sakil
                              Jan 4, 2016
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                              Resolved

                              Address: Darjeeling, West Bengal, 734101

                              A debit transaction for rs 41161.00 was made on 02/01/2016 vide bil/[protected]/dtax/[protected] from icici bank savings account number[protected] of sakil rai as income tax payment for tan number 'calu02349e'. But till date i.E. 04/01/2016 6.30pm while going through the oltas application in tan based search for the challan for the aforesaid payment the result shows 'record not found'. Please help! my mobile number [protected] my email id [protected]@ymail.Com
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Kerala2016
                                from Ernakulam, Kerala
                                Jan 4, 2016
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                                NRI Premia account and credit card.

                                Address: Ernakulam, Kerala, 682 301
                                Website: www.icicibank.com/complaints/complaints.page?

                                To: vineetha vijayan ; Poornima Nair /RCLG/IBANK/TPTRA ; Prakash Shankar /RCLG/IBANK/TPTRA Cc: Mailbox34080x4746 ; Manjesh Neelakantan /RCLG/IBANK/TPTRA ; ICICI Bank ; "saurabh.[protected]@icicibank.com" ; "krishnan.[protected]@icicibank.com" ; "[protected]@icicibank.com" ; Sanu Samson /RCLG/IBANK/TPTRA ; Rini T. /RCLG/IBANK/KCTV ; P.SHANMUGARAJ ; Chumki Mukherjee ; Neetu N. ; ICICI Bank ; Sunil Nair /RCLG/IBANK/KOCHI ; "priya.[protected]@icicibank.com"...
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                                a1_domain
                                from Mumbai, Maharashtra
                                Jan 2, 2016
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                                Resolved

                                Address: Rajkot, Gujarat, 360005
                                Website: icicibank.com

                                Dear Sir/Madam, my SA number :[protected] as per my complain no. 00063aB81UWKGH3S about charges. I visited nearest branch and meet to BM Mr. Vanraj and discussed about this issue. when I opened this account that time this account is ZERO balance maintain account. now, after check with branch I knew that account is rs 10, 000 balance maintain account. my question is that, i have not any letter received by bank about SA changed. if any notice received from bank then i was closed that time because i don't need this account. also i was faced ATM related issue and complain the same. also that time issue not short out. and my money not reverse and credit to my account. that time i also visit the branch and meet to mr vanraj and request to closed this account. but that time as per BM request to continue this account, i have not submit the request to bank for account closed. if that time BM inform me this account now ra10, 000 not a zero account then 100% i was closed it, as i said i don't need this account now. anyways, my one and only question is that i have not any received the communication from bank side in writing about change the account type from zaro to normal. if this time not reverse the money in my account then seriously i will register the complain in consumer court. hope you will resolve the soon as possible. Thank You, Sujit [protected]
                                Nov 29, 2017
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  asn200k
                                  Jan 2, 2016
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                                  Address: 691320

                                  I have a Demat account in ICICI bank for 6 years now. When I checked my bank transactions and I found that there is one debit transaction " 30/12/2015 30/12/2015 48980723 DP CHGS TILL NOV-15 1, 660.25" . When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. How can this amount be deducted without MY knowledge? My ICICI account number is[protected]. This is completely unacceptable and please refund my amount.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    amitmitu
                                    from Jalandhar, Punjab
                                    Jan 2, 2016
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                                    Address: Mohali, Punjab, 140603

                                    Same happened with me, same name, same numbers and it was one more number in our case, [protected], [protected] Mailed ICICI and they were helpless and as this Rahul would be good in achieving targets. I our case story is that we are running a company and no relations with ICICI. Somehow very recently we gave franchise of our company to a lady .Might be his husband has defaulted in payments. He found numbers of our company on google and started abusing us including our female staff.We have got n number of calls and he is asking us to pay on behalf of that person. We all are requesting him not to call us in this regard but he is calling from different numbers day and night. This is status of ICICI today. Regards Amit Sharma
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Mr. Sharma,

                                    We are sorry to hear about your experience. We request you to email us your concern along with your contact details on [protected]@icicibank.com. Please mention the UID (a31yms) in the subject line of your email. Our official will contact you to assist.

                                    Regards,
                                    ICICI Bank Customer Service Team
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