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ICICI Bank Complaints & Reviews

3.2
Updated: Dec 13, 2025
Complaints 23740
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ICICI Bank reviews & complaints page 840

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K
kumar9856
from Mumbai, Maharashtra
Dec 15, 2015
Resolved
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He given add about email id creation process, than he asked fees of 2160/- i deposited, in his account named:- Srivastav icici bank, after i depoisted, he stoped picking my call, and now he kept his phone switch off. pls do not deal with him, even he will posh as geniun ask for ur ID and address proof and photo also, i sended all, but big time fraud. Thanks
Complaint marked as Resolved 
Verified Support
Dec 16, 2015
ICICI Bank Customer Care's response
Dear Sir,

We understand that there are misleading calls/ e-mails being sent to customers of various Banks stating that funds need to be credited to their account with respect to some lottery / inheritance/ job offers /international funds transfer. We urge you not to react or share any information in response to such e-mails or calls. Please write to [protected]@icicibank.com sharing the details of the fraud for us to investigate.

Regards,
ICICI Bank Customer Service Team.
was payment done from paytm ...was it a work from home job-form filling of IDBI
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    chawladev
    Dec 15, 2015
    Resolved
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    Resolved

    Address: Hanumangarh, Rajasthan, 335063

    Sangria dist hanumangarh pin 335063 facility hamere bank m nhi jo ban pare wo kar lene 2nd manager ask me i think mr .pawan name
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 15, 2015
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a30n2r) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      P
      pateljp
      Dec 15, 2015
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      Address: Surat, Gujarat

      Hi, I am having bank account in ICICI bank at Ring road branch Surat. my account no. is 6246****3243 My contact number is :[protected] I was just checking my bank statement and got the shock because my account has been debited by SMAB charges OCT15 +stax & SBC 65.25 = Deducted amount-515.25 i don't have any mail informing about this SMAB+SBC charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about changes of balance system and if charges deducted are not credited back to my account. So kindly take my request as soon as early and refund my money.
      +1 photos
      ICICI Bank customer support has been notified about the posted complaint.
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        P
        prabhakarpappiah
        from Macherla, Andhra Pradesh
        Dec 15, 2015
        Resolved
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        Resolved

        Address: 643001
        Website: Google*Ava

        1.Name:P.Samuel Prabhakar 2.Card No:[protected] 3Transactioname: date:2.12.2015 4.Merchant name:Google*Ava 5.Mobile no:[protected] 6.SrNo:[protected]
        +1 photos
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 15, 2015
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a30n1t) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          R
          Ravi Kumar90
          from Chandigarh, Chandigarh
          Dec 14, 2015
          Resolved
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          Address: New Delhi, Delhi, 110091
          Website: www.IciciBank.com

          I have a saving account in your bank (a/c no[protected] on 5th December 2015 at around 5 pm I had made a cash with drawl of Rs.500/- I got the sms of the same but when I checked my balance next day there was 4 more transactions of Rs.39000/- which I have never done. I already registered complaint with your bank but not getting any response I am from a middle class family and this amount means a lot as there is no one else earning person so please do need full and return my amount of Rs.39000 as soon as possible.
          Complaint marked as Resolved 
          Verified Support
          Dec 14, 2015
          ICICI Bank Customer Care's response
          Dear Mr. Kumar,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            N
            Naresh Gagerna
            from Noida, Uttar Pradesh
            Dec 14, 2015
            Resolved
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            Resolved

            Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

            I am getting regular call from ICICI Phone no[protected] for payment of credit card which is not been issued to me Mr. Shailender singh and Krishna Kumar from SD Tower Sector 8 Rohini Branch
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dec 14, 2015
            Updated by Naresh Gagerna
            Still getting call from the same person after continuous reminder of the same thing repeatedly that i am not the person you are looking for.
            Verified Support
            Dec 15, 2015
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a30mkh) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              C
              Chaitanyaa2007
              from Pune, Maharashtra
              Dec 14, 2015
              Resolved
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              Resolved

              Address: Hyderabad, Andhra Pradesh, 500032
              Website: www.icicibank.com

              I have been a loyal ICICI Customer since many years also using their Credit Cards. There already had many instances where I had to write complain on this forum. My card limit is 25K and I was told that I will be waived off all petrol surcharges hence I swiped my card for 25K on a petrol pump. Now I see that I have to pay back 26200/- because I am asked to pay the surcharges. It is totally unacceptable as I wont be happy paying 1200 rupees extra just for fueling my car. Do they really want us to use the card or it is just given to loot the customers. To add to that I had called up the customer support and they were not ready to help at all, on top of that the lady was talking to was very rude and was not ready to listen to me at all she hung up on me. Is this the reason why we do banking with you for years? Very Frustrated [protected]@gmail.com
              Complaint marked as Resolved 
              Verified Support
              Dec 15, 2015
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
              Still haven't heard anything from you!
              Still haven't heard anything!
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                L
                lalitnagpal
                from Etawah, Uttar Pradesh
                Dec 14, 2015
                Resolved
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                Resolved

                Address: Faridabad, Haryana, 121002

                This is with ref.to credit card no. [protected] in the name of LALIT KUMAR NAGPAL. I strongly oppose the late payment charges and interest charges levied to us as, I have always paid the money on time and it was only because we had not received any payment reminder on our e mail or either hard copy or any information of any sort.Thus if the past record of my payment is regular or on time then you should give a chance to your regular payee by avoiding of late payment charges once.Please look into the matter and do the needful. Otherwise i m ready to pay the payment without late payment charges & then block or discontinue my card.
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 15, 2015
                ICICI Bank Customer Care's response
                Dear Mr. Nagpal,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Very dissappointed
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                  A
                  amar111
                  from Mumbai, Maharashtra
                  Dec 13, 2015
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                  Address: Pune, Maharashtra, 400024
                  Website: www.icicibank.com

                  After receiving chaque against credit card outstanding bank misplaced the same & surcharging the interest on the same for 3 months & after giving written complaint also not any proceess done & now harassing through the recovery officer.
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 14, 2015
                  ICICI Bank Customer Care's response
                  Dear Customer(amar111),

                  We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will address your concerns. Please mention UID (a30krr) in the subject line.

                  Regards,
                  ICICI Bank Customer Service Team
                  not anything prompt action done by the bank till date
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                    G
                    geetamurthy
                    from Igatpuri, Maharashtra
                    Dec 13, 2015
                    Resolved
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                    Resolved

                    Address: 411032

                    Hello, I have a saving bank account with ICICI. account number[protected]. One person called me sent me demat account form. He said if we deal with transaction in Demat you will get benefit of 60000. only thing is i have to Transfer 20000 in his account. I did that Through NEFT. As this person was going to open Demat account on my behalf. I submitted Pan card and Aadhar card to him. Please help me tell me whether what would be the consequences of this. Also please donot associate any Demat account to my saving account. This request is not from my side. Any demat account is generated kindly close it as early as possible. Also please guide me what can i do? Regards Geeta Murthy
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 14, 2015
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. We have made a note of your account number. Our official will address your concerns.

                    Regards,
                    ICICI Bank Customer Service Team
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                      M
                      Manojtibrewal
                      Dec 12, 2015
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                      Resolved

                      Address: Kolkata, West Bengal, 700019
                      Website: icicibank.com

                      Dear Team, Pls note that my credit card due date was 8th dec and i had presented cheque on 5th dec in the drop box but the same was WRONGLY returned saying insufficient balance. Cheque was presented on receiving the credit msg from bank in savings account[protected] .But in the evening on 5th dec we received a msg saying cheque bounced with insufficient balance. Balance was available in the account in the afternoon, then how can the cheque get bounced. Moreover the cheque was again presented from bank's end on 7th dec and again WRONGLY it got bounced saying that insufficient balance. Upon inquiry at the bank we were told that there was a error because of chennai floods and late payment fees wont be charged. When we inquired at customer care we were informed that late payment fees is already charged. Customer will not suffer due to banks problem. You can go back and check all the old records where payment is been made on time, and all the purchases are been done from ICICI bank credit card and no other card . Kindly reverse the charges which has been wrongly levied and the same should not appear in my next statement . Below mentioned are the details Credit Card no.: [protected] Name : Manoj Tibrewal Mobile no. :[protected] email id : [protected]@gmail.com
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 12, 2015
                      ICICI Bank Customer Care's response
                      Dear Mr. Tibrewal,

                      We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        V
                        Vidhz
                        from Chennai, Tamil Nadu
                        Dec 11, 2015
                        Resolved
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                        Resolved

                        Address: Jammu, Jammu and Kashmir, 180002
                        Website: www.icicibank.com

                        Sr no.[protected] ...I am Vidushi Tikoo, holding an account in ICICI bank, A/c no. 0430, also I am using Credit card of your bank a/c no. 9008, I have received call on 6th October ’15 stating that they are calling from ICICI bank MSISDN :- [protected] and I have few points which needs to be redeemed, I replied with ok do that as my all the details are with you, I haven’t provided any information to them as they were carrying my details . After few seconds I have received sms of Rs 5000 and Rs 2000 these both transactions were done from my account and these were done in Mumbai, as I was in Jammu and never been there in Mumbai. I have logged an FIR in Crime cell on 9th and when I have received my bill. Now bank has put the late payment charges on this amount as well. Actual amount is 7000 along with late payment charges. And i have mailed to their higher authorities as well ('[protected]@icicibank.com'; '[protected]@icicibank.com'; [protected]@icicibank.com) but i am getting the same response that i have called them and shared my detail with hackers .. which is nonsense. i have called customer case as well, , , contacted bank as well.. but getting the same response with rued behavior.
                        Complaint marked as Resolved 
                        Verified Support
                        Dec 14, 2015
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a30k3q) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          abhi0143
                          from Patna, Bihar
                          Dec 11, 2015
                          Resolved
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                          Resolved

                          Address: Udham Singh Nagar, Uttarakhand, 244713

                          Dear sir Icici bank ki taraf se jo expression debit card mujhe bank clerk ne bataya tha uski maine application di thi but jo icici bank ne mujhe atm card bheja tha usme koi image nahi bani thi jo maine us atm me print k liye di thi uske baad main 2nd time fir branch me gya to branch manager ne dobara request di aur aaj tak mere paas new atm nahi aya aur mujhe out of india kal he nikalna h main kya karun plz reply fast Branch matter is kashipur pin code 244713
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 11, 2015
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a30fjh) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            saxenaicici
                            from Mumbai, Maharashtra
                            Dec 10, 2015
                            Resolved
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                            Resolved

                            Address: 122002

                            Hi, My self Ashutosh Swaroop Saxena. And my credit card no. [protected]. I have put request for close this before completing the year. But i have i got statement of this card with annual fee. Which is wrong because i have already put close request. i have talk so many times to Customer care but he is not resolve this issue. I am 11 years old Customer of icici. Now i am very unhappy from this type of Services of icici. If this issue is not resolved then i have decided to close my saving account other investment with icici due its poor services and go to the consumer court for mentally harassment and down unnecessary my credit value. Thanks Ashutosh saxena [protected]
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 11, 2015
                            ICICI Bank Customer Care's response
                            Dear Mr. Saxena,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              tms99
                              from Gurgaon, Haryana
                              Dec 10, 2015
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                              I was asked to invest in a life insurance policy by the icici wealth branch. I took out two 5 year policies I did not receive any bond certificate as they put the wealth branch address on the documents. When paying for the 2nd year they told me to close one of the first policies as they would move the funds into a better managed ATP fund. I agreed and opened a third fund. They did not move the funds from one of the original funds which was allowed to lapse. They claim it was my error for allowing one of the original policies to lapse and not pay premium into it. This meant that there was very little growth on the lapsed policy for whole year as they had deducted bulk of their charges for this policy in the first year. Same applies to new third policy also. They do not even properly manage the funds that have been invested with them and nobody has contacted me to explain how it is to be managed in the last 3 years. If you are interested to invest I would recommend to only go through the policy directly at one of their service centers and not through any intermediaries and they are only looking to make the initial sale and do not provide any support.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Sir,

                              We regret the inconvenience caused. Kindly share your contact/policy details for us to look into it.

                              Regards,
                              ICICI Prudential Life Insurance
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                                P
                                Parag (ICICI Bank Customer)
                                from Mumbai, Maharashtra
                                Dec 10, 2015
                                Resolved
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                                Resolved

                                Address: Pune, Maharashtra

                                RS 3520 Deducted by ICICI for premature Closure of Fixed Deposit. At the time of opening FD they have not written anywhere about the charges. And when we initiated the Premature closure of FD and they have deducted the much more charges than expected. ICICI bank hides the necessary information from the customer and this is pre-planned strategy by the bank to looting their customer.
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 10, 2015
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a30elg) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Vipin Nautiyal
                                  from Mumbai, Maharashtra
                                  Dec 10, 2015
                                  Resolved
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                                  Resolved

                                  Address: New Delhi, Delhi, 110096
                                  Website: icicibank.com

                                  I haven't subscribed to My Money service but still annual fee for MAY15-APR16 343.50 rupees got deducted. Number of calls to Customer Care didn't help, and I never got the amount back. Please unsubscribe me from My Money service and pay back my money. Since I never used this money manager software and didn't sign up for this.

                                  Details: 07/12/2015 BIL/[protected]/MM Annual Fee MAY15-APR16/165668

                                  My Phone Number is [protected]
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 10, 2015
                                  ICICI Bank Customer Care's response
                                  Dear Mr. Nautiyal,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Sudha HN
                                    from Delhi, Delhi
                                    Dec 10, 2015
                                    Resolved
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                                    Resolved

                                    Address: 560085

                                    MY TWO WHEELER TVS SCOOTY PEP+, MODEL : 2007, REG. NO: KA 41 J 7109 PURCHASED AT ASHWA TVS, 4th Phase, Ring Road, Banashankari 3rd Stage, Bangalore - 560085, Near To Deve Gowda Petrol Pump. Loan Availed from ICICI Bank, Jayanagar on November 2007. 10 installments cleared via cheque on 2008.forgot to take the loan clearence from bank.Now Bank people are not giving clearence certificate.I misplaced loan no. while shifting.Kindly help
                                    Complaint marked as Resolved 
                                    Verified Support
                                    Dec 11, 2015
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a30fcx) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      sridharan sharma
                                      from Delhi, Delhi
                                      Dec 9, 2015
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                                      Address: 121008
                                      Website: icicibank.com

                                      I am hdfc account holder, at 8 december i went to icici atm bank to withdraw money, i withdraw some amount and left but when i reach home another transaction has done from same atm but that was not in my knowledge, i thought some one has accessed my account without pin and card, it this possible to withdarw amount before putiin pin in atm, because as i know account holder neet to put pin for every transaction even single session. but its happened

                                      i want you to take action such banks

                                      regards
                                      ravi gupta
                                      ICICI Bank customer support has been notified about the posted complaint.
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                                        raghu ruku
                                        from Pune, Maharashtra
                                        Dec 8, 2015
                                        Resolved
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                                        Resolved

                                        Address: 411057
                                        Website: www.icici.com

                                        Hi, I opened an salary account in ICICI bank on[protected] and it's been 10 days still my account is not been activated yet.I didn't get my previous month salary till now if it is not activated now my salary didn't credit for this month too.So, please take a serious action regarding on it.And please activate my account.
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 09, 2015
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a304us) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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