ICICI Bank Complaints & Reviews

Dear,
i deposited 3000 cash city mandi gobindgarh icici bank in my cradit card account on 3/10/2015 but its still not received in my account and your employee was not attending me properly moreover this they cannot give me my payment back .. i think they doing fraud with me .. please help.

This is your kind information that I am availing one ICICI credit card no. [protected] since last 10 years. TODAY I received my Credit card bill (for the period of 09.09.15 to 08.10.2015) and surprisingly found that an amount of Rs. 41, 871.00/- is due from my credit card. The transactions (Two) are deducted in favour of M/s SARGAM COMMUNICATION SANGLI IN dated 24.09.2015 (details enclosed). Actually, I have never use my card for these transactions. In this regard, I was requested many times to the ICICI Bank credit card authority to look into the matter seriously and immediately rectify the bill by deduction the amount of Rs. 41, 871.00/- from my bill. But still now no one can help me. It is really unfortunate to see such kind of harassment from such prestigious bank like ICICI. Thanks Dr. Shirshendu Chakraborty Scientist NON OXIDE CERAMICS & COMPOSITE DIVISION CSIR-Central Glass and Ceramic Research Institute Council of Scientific & Industrial Research (CSIR) Govt. of India Jadavpur, Kolkata - 700032, West Bengal

I had made a transaction on the 8th Oct`15 to book a flight from Boston to Miami on American Airlines, I received a confirmation from American Airlines for the same On Fri, Oct 9, 2015 at 1:04 PM I received an email from American Airlines saying that " In regards with your booking under PNR – LNCOTJ, kindly be advised that your Amex Credit Card has been rejected. Please check with your bank or advise Alternative Credit Card number" I went through my records and saw that I received an email from ICICI that US $1 was debited from my Amex card account on Thu, Oct 8, 2015 at 11:31 PM. I called the customer care and was told by Priyanka that while making the transaction I had not given all the details like my residence address and date of birth, I told her that while making a transaction the above details are not required, she put me on hold and said that she has confirmed with the concerned team that these details are required, I asked her to connect me to a supervisor, again I was kept on a long hold and after that was told by Priyanka that she will arrange for a call back. Mr. Vishal- the supervisor called me back and confirmed that to make a transaction the above details are required and since the above details were not filled or filled incorrectly ( he was not sure) that is why my transaction was rejected, I again told him that I have been using this card for so many years and so many transactions and have never been asked for the above details, he again kept me on a long hold and came back saying that he has confirmed with the concerned team and insisted that the details were required, when I did not agree to the same he said that he will arrange for a call back on Monday the 12th, I explained to him that it will be too late by that time and I have to attend an important meeting in Miami and cannot afford to miss that flight as that would jeopardise my entire schedule. He said Sunday being a holiday he cannot help me I told him to my knowledge customer care works 24x7 and why a call back cannot be arranged, he said he would call me in 5 minutes but has not yet called. The above call lasted for nearly 45 minutes including the hold and call back and with no results. My Questions: How can a customer care executive posted in the credit card section wealth management not know how a transaction is effected and what details are required. How can a supervisor posted in the credit card section wealth management not know how a transaction is effected and what details are required. Why was US $ ! debited from my A/C when according to Vishal no transaction was effected on the 8th. How could American Airlines give me a confirmation without receiving the same from your end. Who is this concerned team which Priyanka and Vishal have been referring to in their conversation Why a call back cannot be arranged on a Sunday when it is an emergency situation. I am very disappointed at the way things have been handled regarding my above transaction, this was not expected by an organization like ICICI. I have many A/cs with ICICI including demats and savings A/cs of my family. I was using HDFC credit card before and shifted All my transactions to ICICI, Reference to the above situation I am in two minds whether or not to discontinue all my accounts. I need an answer to my questions and need the above transaction to go through at the earliest.

Dear Sir, I took a personal loan(Loan No. LPGHZ[protected]) from ICICI bank. Bank provided me an insurance policy to cover this loan as well. Now this loan is closed but the policy cover provided is not closed yet and the refund amount with respect to closure of this policy is still pending. I visited the ICICI bank branch and did so many communication with customer care but nobody is answering my question. Please look into it. Regards: MISBAHUL MATIN ANSARI

Name: Rengeesh Vijayan Product: NRI Account No:[protected] Application No: E-mail address: [protected]@yahoo.com Mobile no: [protected] Telephone no: +[protected] Service Request(SR) No:SR[protected] Details of complaint: We made a transaction on 25.09.2015 amount of Rs 30000/- to State Bank of India. I received sms confirmation same time that amount has been debited from my account. But that amount not received by beneficiary and inquired with ICICI bank customer care, they told it will receive on next Monday(28.09.2015), I checked on 29th and confirmed that it is not received by beneficiary. Due to urgency I again made another transaction on 29th with same beneficiary and the second transaction amount received by party. But still the first transaction not received by party as well as that amount not returned to my account. I received feedback from ICICI bank against above service request that check with beneficiary's bank, same time I received feedback from ICICI bank customer care that that amount will returned to my account within 3 working days, I received this feedback on 29th September, but still that first transaction amount not returned to my account as well as beneficiary's account. Again I received amail confirmation from ICICI bank on 6th October'15 that the amount will return on or before 10th Oct'15, but that money not yet returned to my account. Kindly advise on the above matter. Thanks & Regards, Rengeesh Vijayan

Hello my name is Vaishali Mehta and I stay in Arpit Enclave, Mahavir nagar, Kandivali West, mumbai ICICI bank credit card collection department Andheri branch has some collection issues with my neighbour Mr Jitesh Mehta since he might have not paid his credit card bill. but these collection department people "NAfeesa, Jagruti and others are calling at my landline number and mentally harrasing by threatening us if we dont call Mr Jitesh (my neigbour) on phone so that they can ask for money and payment. They have been harassing us since many months now and we are fed up and irritated. They have also being calling my other neigbour Mrs Nina Mehta for the same reason and threatening them if they don't call Mr Jitesh on phone so that they can ask for money and payment.. ICICI bank has no right to mentally harass us and call us frequently. Please do something about this else they will continue harassing us and my parents. Below are the numbers they have been calling me 61988354 61988341

Hi,
Please ignore my previous comments...
I've applied for a ICICI credit card 15days ago. Till date, I can't check the application status online. Neither the bank representative contacted me again, I have received call for verification 5 days before, and received the email from credit card depertment for confirmation and already replied. Can somebody let me know about the status of my application..
Thanks .
Prabir Pahari
[protected]

Hi,

I have booked a flat in Unitech Unihome Phase -2 in Nov, 2012. I took loan through a subvention scheme from ICICI bank through Tripartite Agreement where I was lured by both Bank and Unitech Officials to apply for Subvention Scheme. I made a payment of 12 lacs and around 30 lacs was paid by ICICI Bank.

Currently in Nov, 2015 - the builder and not started the construction at all. It is only barren field instead of promised fat. And I am paying 30 K EMI per month to Bank from last 2 years.

I have been trying to reach Unitech, however their officials do not receive call or respond to emails. ICICI on the other had is also not doing anything except making profits through me.

I strongly feel that this is a case of forgery where Bank was very well aware from Day 1 that Builder is going to default, however even after this scheme was offered to me. Please provide me justice or let me know the options available with me to legally tackle this.

Thanks
Vaibhav Singh
vksingh.[protected]@gmail.com
+91 [protected]

Hi All, I lost all my trust with iCICI bank. I am holding a NRI account and requesting the bank to stop a ecs ruuning on this account as my loan is paid off. No one is ready to do the needful. Customer care say talk to branch, branch says talk to customer care I also tried to reach the branch manager and he never comes to phone.His assistance always receive the call and just waiste all my time Its infosys bangalore branch

Dear sir, I have resigned to job at 10/04/2015, and my last working day was 13/07/2015. I done all my formalities like transferring all assigned assets to boss and handover all tab and my ID card. but till now I have not got my relieving letter. This ICICI BANK asks about business only. When the persons going out of the organization they will show this type of attitude. I will wait last 10 days of this. Although i they failed to issue my Relieving letter means I will take necessary action towards ICICI BANK. Because everything has there own limits. I asked plenty times to our RHS but there reply and response is worst one. Regards, Lohit. D 276423

During my account review, I found three unknown transactions, Two transaction from PayBack Services amounting to total of Rs. 800. And one MMT Transaction of Rs 500.00

Above transction was reported to ICICI NRI MAnager, NRI Services and HelpDEsk email Ids. The help desk just replied by just providing transaction description. And did not explain how it was reflected in my account.

As I have not done any Payback Redemption why I should be charged for such transaction.

I am still awaiting thier response.

ICICI have reduced an amount of 548 from my savings account. From statement I have found that they deduct it for demat charges. The strength thing is that I have not open any demat account so far. They have not even bother to send any message /mail while cut the amount though for other transaction they use to send atleast an email then and there. I have contact to cuatomer care several times. They told they have logged a complaint ticket for me and there bank executive will reach out to me within 2 days. But after 1 month I have not yet received any call. I have sent one mail but did not get proper response. To all ICICI customer, be aware from this Bank.

Date of incident: 09Oct15 I got a call from [protected] trying to get details about the ICICI Credit Card. He claimed to be the employee of ICICI Bank Ltd and needs to share details about additional benefits available on the card. He claimed to have access to ICICI Bank Credit Card database and has my credit card details however I dont have a ICICI Bank Credit Card. He was trying to get my Credit Card details like logo / No. / Password etc. Please look into the matter and resolve the same

I am a ICICI credit card holder, [protected], since a couple of years. Since two months i havent received the hard copy of the statements. My address is still the same. I dont regularly open my email so i prefer it as hard copy. Earlier i used to get sms to my mobile number ([protected]) regarding the due date and amount outstanding which was very helpful to me. This has created a lot of inconvenience to me.Hope this issue will...

Hi, I am having bank account in ICICI Alaknanda New Delhi Branch and my account no. Is[protected] My contact number is : [protected]. I was just checking my bank statement and got the shock because my account has been debited by MAB charges: 17/08/201 and[protected] SMAB Chgs-Jul15+Stax63.00 DR INR 513.00+INR 513.00+393INR+393INR=Approx 1800 INR, I don't have any mail informing about this MAB charges. I have no information from ICICI. No call, no mail and no message. Now that I understand that ICICI bank has not informed me about change of balance system and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) I.e. "Levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006. Thanks & Regards Anil Kumar

ICICI Credit Card Application Ref No.[protected] Application Number : S[protected] Registered Mobile No: [protected] Mail ID: [protected]@yahoo.com I've applied for a credit card two weeks ago. Till date, I can't check the application status online. Neither the bank representative contacted me again nor I received any call for verification. Can somebody let me know about the status of my application.. I have called Phone banking but there is no reply.

Complaint against ICICI bank Chennai for extracting funds from my active account without my knowledge. Serious concern

Hello Sir/Madam,

My Savings account is used my me as an active account with due KYC provided.

My reimbursement account as in bold above is liked to my savings account which is used in last 10 years. However ICICI bank extracted fund from my account and not willing to credit back.

Please intervene and get my funds back as I am afraid that my savings fund also will be extracted without my notice and approval

Thanks
Anand

To, dated: 7th oct 2015
The managing director
Icici bank limited
Mumbai, india

Subject: swipe of atm/debit card fraud happened through a foreign payment gateway outside of india despite all stringent security measures of icici bank service request no. : sr[protected] & service request no.: sr 22944617/ fir also lodged at noida sec- 41 police station for analysis by cyber wing.

Madam,

I am having an icici privilege bank a/c no. ***842 with connaught place branch in new delhi. I would like to report and intimate the fraud which has happened with me, with the atm cum debit card issued to me along with this savings account.

With 4 spurious transactions they swiped my atm/debit card outside india and did purchasing of rs 62000.

Lapses of icici bank
1. No intimation came to me on sms or email transaction alert about the card being swiped and getting misused with the following amounts withdrawn neither on 17th september 2015 nor even till date i.E. 7th oct 2015.

2. No transaction verification system alert went to icici bank officer’s so that they could have called me on my registered mobile nos. With the bank whether to correlate and verify whether it was the actual user of the atm/debit card owner doing a transaction outside the country.

3. Till yesterday i.E. 6th oct 2015 i was not aware that my atm/debit card has been suspended, it came to my notice when i was doing some transaction and inputting the grid numbers on the back of atm card, it was prompting me “ authentication failure”. When i called up customer care executive at icici around 11:30pm i was intimated by the call centre executive that on 17th september 2015 we inferred some malicious transactions happening on your card and hence we kept your card in “temporary suspension”.

4. The call centre executive when asked why the sms alerts were not sent to me or anybody called from icici to verify the transactions on 17th september 2015, he had no answer but said check with network service provider of mobile.

5. When asked why there has been no communication to me, about the temporary suspension of the card neither over sms, call or even email communication he had no answer but mentioned this fraud department can only verify.

6. I am totally clueless and confused how such incident can happen at icici bank like institution which keeps propagating about all the tall claims of security and step wise security at multiple levels.

It is a clear representation that security flaws exist in your system which are being flouted to the magnitude that even sms alerts, phone calls and mobile network prompting system is also being hijacked so that actual users are totally unaware about such fradulent transactions.
Through this mail of mine i would request you to alert your cyber security cell to identify how this fudge has happened and compensate my account with the sum of fradulent transactions happened.

Yours truly
Amit dham
R/o- sector – 41, noida

Sir/Madam I am an account holder of ICICI bank of Jorhat branch. I wanted to contact my branch manager. For assistance i called Customer care Assam. But the reply given by the Customer care officer was so ridiculous, I cann't imagine. She told me that you have to visit your branch for any query. Is it possible to visit the branch once I am sitting 2000 KM away. That to be for a small Issue. The number of Jorhat branch displayed on web as well as told by Customer care is[protected]. At least 25 times I called this number but no one is attending the call. I request the action need to initiated for Rude & non cooperative behavior by Customer care officer. Thanks & regards Deepak Chourasia

Please note icici has dispatched credit cards on my given address. i shift the house nearest by that house. i talked to delivery boy but he is not given courier to me. i went to rajendra place for complaint but that delivery boy is not give courier to me 3-4 times. he is not corporate with me.
My relatives were put up in that house. So Ur delivery boy not give the courier to my relatives. I was given the authority letter with id of mine. But Ur delivery boy without asking give the courier to my relative & go back and said to Ur delivery boy to give a call to me if he not given the courier to my relative.

My docket no.- [protected]
My mobile no. [protected]
my e mail id is: aahuja.[protected]@gmail.com
I hope positive feedback / response from side.