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ICICI Bank Complaints & Reviews

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Updated: Feb 2, 2026
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Harpreet Singh PSAS
from Delhi, Delhi
Nov 12, 2015
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Address: Chandigarh, Punjab, 160036

I went to fill the fuel for my vehicle and swap my debit card at Chandigarh Petroways, Chandigarh, Sector-52-B, on[protected] at 14:53:06. Rs.1520/- was debited from my saving account[protected] but petrol pump denied to fill the fuel in my car and said that money was not credited into their account. I discussed this matter with branch manager of ICICI bank. Employee of petrol pump and ICICI bank manager said that this amount would be reversed with in 24 hours into my saving account. Up to[protected] Rs.1520/- did not reverse into my account. Both parties are denied to return my looting money. ICICI is very famous for frauds and cheating.
Dear Mr. Singh,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    Alan Trevor
    from Mumbai, Maharashtra
    Nov 12, 2015
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    Address: 380059

    After i submitted my complain
    www.consumercomplaints.in/icici-bank-unfair-deduction-of-balance-c1172893 at

    consumercomplaints.in I received a call from ICICI bank for sorting out the issue but at that time I was not having proper resources to fulfill the ICICI employee's said conditions so he promised me to first acquire necessary tools and to call back.

    after i called back on the same number there was no one to respond. what kind of pathetic service ICICI provides

    This is not at all expected from a BANK that is declared as a D-SIB.
    PLEASE SOLVE the problem as soon as possible.
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      Aloke Chakravartty
      Nov 12, 2015
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      Address: Raipur, Chhattisgarh

      AWB [protected] has been reported have been delivered to ICICI bank Shankar Hagar Branch, Raipur and subsequently delivered to me but nither received by the branch nor me. Please let me know immediately. Else I shall have no option but to submit FIR in local police.
      Aloke chakravartty
      [protected]
      Dear Mr. Chakravartty,

      We regret any inconvenience caused. We have made a note of your contact number. Our official will address your concern.

      Regards,
      ICICI Bank Customer Service Team
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        rashid007fce
        from Noida, Uttar Pradesh
        Nov 12, 2015
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        Address: New Delhi, Delhi, 110003

        I have applied 11 days back for Personal Loans. Executive and CRM said that Loan will be disbursed before Diwali and maximum 7 Days.
        I Have completed all the formalities and Verification and loan approved but not disbursed yet.

        Reference No. 65153940
        Dear Sir,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Kindly mention the UID (a2ywkl) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Friend, why are you applying for ICICI they will cheat you in intrest rate and if you fail any emi their so called recovery agents
        will make your life hell.
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          P VenkateswaraPrasad
          Nov 11, 2015
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          Address: 560037
          Website: ICICIBank.com

          I have been using ICICI bank account for more than 5 years. I held a titanium credit card from ICICI bank. 3 months ago, I redeemed my reward points to a TT bat (price is 100 rupees). Afterwards, I cancelled the card as I was moving abroad. After 2 days, my credit card had been cancelled. After 1 months, ICICI bank reactivated my credit card and added 110 due amount to that account. When I enquired with customer care executives, they said I had to pay for the shipping amount. I redeemed my reward points for a TT bat worth 100 rupees, and I have to pay 110 rupees to ICICI bank for shipping. How stupid it is. This is nothing short cheating. Customer care guys were very harsh in a reply to my email regarding the same. I think I will close my ICICI account and never suggest to my friends.
          Dear Mr. Prasad,

          We are sorry to hear about your concern. Please write to [protected]@icicibank.com with your contact details. Kindly mention the UID a2ywkk in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Hi Mr.ICICI bank rep,

          Below is the (stupid) reply I got from your another rep. He does not want to reverse the charges. Ok. I have no problem in paying 220 rupees. But, I will make sure that I will close all my ICICI accounts (holding for 6 years) very soon. I will start with the credit card. I will spread the awareness about your cheating atlest among my friends.


          Dear Mr. Pandeti,

          We regret the inconvenience caused to you due to delay reply.

          With reference to your e mail dated Friday, November 13, 2015 01:16 AM We regret to inform you that

          With effect from June 12, 2014, you will be charged with a Redemption Fee towards handling charges on every redemption request for reward points earned on your ICICI Bank Credit Card.

          1. For Credit Card members on Hand-picked Rewards Scheme and ICICI Bank Rewards Scheme, a Redemption Facilitation Fee of Rs.99.00 with Service Tax of 12.36% will be levied for every redemption request.

          2. For Credit Card members on PAYBACK Rewards Scheme:

          For Catalogue based redemption on PAYBACK Rewards Scheme, a Redemption Facilitation Fee of Rs.99.00 with Service Tax of 12.36% will be levied on each redemption.

          For Online and in-store redemption on PAYBACK Rewards Scheme, a Redemption Facilitation Fee of Rs.25.00 with Service Tax of 12.36% will be levied on each redemption on PAYBACK Partner Brands like www.bookmyshow.com and www.makemytrip.com and in-store partners like Big Bazaar and HPCL.

          This Redemption Fee with Service Tax will be charged to your monthly Credit Card statement.

          Hence we are unable to reverse the charges and your credit card outstanding amount is 235.50 DB as on statement date 08/11/2015
          So kindly make the payment before the due date 26/11/2015 to avoid the financial charges
          We appreciate and thank you for your patience in this regard.


          Sincerely,

          Venkat Dangeti
          Customer service Manager
          ICICI bank LImited
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            O
            obaid1935
            Nov 10, 2015
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            Address: Hyderabad, Andhra Pradesh

            Dear Sir,
            At the ATM, when i want to withdraw cash two times. the second time it displays a message
            " Transfer funds to Charity" on top screen a small message comes, Generally we don't read the message, and see what happens our cash withdrawals goes to Charity.

            Why you want to display messages to transfer funds to Charity. When i have come to withdraw cash in urgency and within short of time for my own use.

            can you please remove this type of messages when people come to withdraw cash and try to withdraw 2 to 3 times in one go...

            Please take this issue seriously and I want a confirmation for the same.

            Regards.
            Obaid.
            ICICI Bank customer support has been notified about the posted complaint.
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              sunilhungama
              from Mumbai, Maharashtra
              Nov 9, 2015
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              Address: Jaipur, Rajasthan, 302018

              I have applied for a PL & found out (using CIBIL Report) that there is an existing two wheeler loan at my name of ICICI Bank with Loan Account Number LTMZP[protected].

              Either provide the details and tell me the way to correct this report or I am going to file an FIR against this as this is not my loan and how it is being showing in CIBIL report


              Regards
              Sunil Gupta
              [protected].
              Thank you for your reply. I have updated my dispute at CIBIL website but they say their email says it is correct.
              What should I do now?
              Dear Customer,

              We regret the inconvenience caused to you. You can now raise an on-line dispute for any data inaccuracy reflecting in your report. Please fill and submit the dispute resolution form available at: http://bit.ly/1xsT90b.

              Once you have raised the dispute CIBIL’s Dispute Resolution Team will analyze and route the dispute to the respective Credit institutions for confirmation. Please remember that CIBIL cannot modify any information in the database without confirmation from the relevant Credit Institutions.

              Regards,
              CIBIL Consumer Services
              Sir, thanks for your reply, but I would like to inform you. I have raised the dispute to CIBIL website. CIBIL has sent me a mail, briefing that the information is correct (Service Request Number[protected].
              I have gone through the Loan Account Number of ICICI Bank. Only two things are matching these are name & date of birth of the account holder.There is no PAN and other relevant information in that account. I have never heard the name of the place, where from the person was. In addition to that the loan was taken in November 2005, the time I did my regular professional course from Jaipur.
              It's mere Rs.6615, that has spoiled my credit score to take a loan.
              I wish you understand my problem and will take necessary action to correct it down.
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                Alan Trevor
                from Mumbai, Maharashtra
                Nov 9, 2015
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                Address: Ahmedabad, Gujarat, 380054

                Hello Everyone, I am having savings bank account in ICICI ahmedabad branch from last 3 and a half years and my account no. is[protected]. Contact No:- [protected] On 8/11/2015 when i was about to pay for a mobile recharge my transaction failed because a whooping sum of Rs.513 was deducted from my account by ICICI bank on 31/10/2015 in the name of SMAB CHGS. Till date I don't have any mail informing about this MAB charges. I have no information from ICICI. Now that I understand that ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006. I hereby request for a full scale money back. Thanks
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Mr. Trevor,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  chintan0612
                  from Mumbai, Maharashtra
                  Nov 9, 2015
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                  Address: 400067
                  Website: Indian consumer

                  I am account holder of DCB bank and has asked my mother to withdraw cash for me, she has used ICICI bank ATM for the withdrawal for INR 5000, as was deposited in SBI machine. after 24 hours we were informed that 11000 rs note is fake !!!

                  note was issued from ICICI Bank ATM located at Hindutan naka, Kandivali west branch on dated 5/11/2015, time 05.28.13 evening

                  kindly help and advice with further solution
                  ICICI Bank customer support has been notified about the posted complaint.
                  i have also written to icici bank customer care
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                    wasimahmad
                    from Govardhan, Uttar Pradesh
                    Nov 9, 2015
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                    Address: Gurgaon, Haryana, 110022

                    Hi, last four days i'm trying to connect with credit card department regarding value manages in month.but I'm so irritate getting worst services of icici bank credit card. every time saying pressing no of buttons but not connected. where do i call directly to customer care, please resolve this issues as earliest.otherwise i'll close this a/c very soon.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2yri9) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      lathan89
                      from Bengaluru, Karnataka
                      Nov 9, 2015
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                      Address: Bangalore, Karnataka, 560019
                      Website: www.icicibank.com

                      I've found several discrepancies in the bank statement with respect to the savings bank account I have in ICICI. There are several unwarranted deductions.

                      The deductions are all dp charges-Demat account charges.


                      Also I've seen that these are faced by several other ICICI bank customers as I have noticed in Consumer Complaints forum.


                      I mailed the ICICI customer care at [protected]@icicibank.com

                      But the Customer care guys says that Its deducted regardless of transactions made, but I've not even activated demat account.


                      I do not hold any demat account.Also I've never logged into any demat account.Its just that one of the ICICI folks called me repeatedly and asked me to get an account and activate it.I clearly rejected the offer and never activated any such account. None of the accounts will be activated unless I login and activate such an account.I clearly have not logged in and have not activated any such demat account.


                      The customer care guy says that I need to fill closure form but the debited account will not be returned, this is utter fraud on the part of ICICI bank to deduct money for an account never activated.

                      We dont even receive notification on mobile when such money is deducted.Its a web of fraud weaved by ICICI bank as can be seen clearly.

                      The fact that dp charges will be deducted is not conveyed to the customer at any point in time-no mail communication, no mobille communication.

                      I NEED MY MONEY BACK.
                      Dear Customer,

                      We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com. Our official will get back to you and assist. Kindly refer 'a2yth2' in the subject line.

                      Regards,
                      ICICI Bank Customer Service Team
                      Such bad customer care-Its a shame they call themselves customer care.They ask me to close an account that I never activated.Will never use any of their services again.
                      You can complain directly OMBUDSMAN of RBI at any time through email or online through their website.
                      https://secweb.rbi.org.in/BO/precompltindex.htm

                      Or see the emails of RBI ombudsman in different cities here https://m.rbi.org.in//Scripts/bs_viewcontent.aspx?Id=164

                      Send your complaint by email. Once you get complaint number, the bank people run behind you to solve the issue.

                      RBI ombudsman can be used for any kind of complaints against banks that do not provide its service, disrespect customers, delaying services etc.,
                      Dear Customer (lathan89),

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2yth8_aaac) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        udaymakwana90
                        Nov 9, 2015
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                        Address: Valsad, Gujarat, 396195
                        Website: www.icicibank.com

                        17/09/2015 BIL/[protected]/NchgRs2.
                        50STRs0.35 1, 002.85
                        17/09/2015 BIL/[protected]/NchgRs2.
                        50STRs0.35 5, 002.85
                        17/09/2015 BIL/[protected]/NchgRs2.
                        50STRs0.35 102.85 399.01

                        on 17/09/2015 icic deducted three times form my account UDAY BHUPATBHAI MAKWANA - ac no :[protected]
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Mr. Makwana,

                        We regret any inconvenience caused. We have made a note of your account number. Our official will get in touch with you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          vidhya2918
                          Nov 8, 2015
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                          Address: Chennai, Tamil Nadu, 600044

                          Hello sir, We are getting call from ICICI bank, to settle the loan which we have not taken. someone has misused our number for the loan, I have informed them many time that we have not taken any loan, and we don't have any account in ICICI bank. but they are not taking any action against this. today morning we have got call, and they used many bad words to settle the loan. due to this my mom getting mental torture.
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                            navsanavi
                            from Agra, Uttar Pradesh
                            Nov 7, 2015
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                            Address: 201301

                            Dear Sir,
                            This is to state that I NAVIN SANGHAL am unfortunately a ICICI Coral CREDIT card HOLDER no [protected] . It is so painful to say that since past FIVE week I have been trying to enjoy /avail the offer of the 1 IS TO 1 FREE MOVIE TICKET and since past few late nights as atry to avail the offer through Book my show, I get the offer but after I fill all the details of my card for the gateway to payment it doesn't happen . The worst part is that the offer you want is always avaliable from 00.oo AM till maximum 0400am and when it doesnot happpen the customer care of book my show says that the problem is from ICICI end and during those hours ICICI Customer care says that they are helpless and I need to call in the morning IS THIS THEY WAY A CUSTOMER IS BEING FOOLED AFTER MAKING A PAYMENT AND GETTING CORAL CARD AND WASTING HIS 4/5 NIGHT DAILY TO TRY TO GET THE OFFER FOR WHICH HE BOUGHT THIS CARD HE DOESN.T GET THE OFFER THEN WHAT IS THE USE,
                            since past 3 weeks have been making complains to the ICICI Customer services and EVERY time they say we shall get back to you in 48-60 hours
                            BUT SINCE PAST 15 DAYS THERE IS NO CALLS / NO NEWS FROM THEM

                            THIS IS HOW THE CUSTOMER IN SPITE OF GETTING IS ACCOUNT DEBITED WITH THE CHARGES AS PER THERE WISH IS UNABLE TO DO ANYTHING
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Malay1990
                              from Delhi, Delhi
                              Nov 7, 2015
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                              Address: Jharsuguda, Odisha, 778202
                              Website: bill desk

                              With having the transaction No.[protected] from ICICI bank the amount of Rs.200 transaction done for a treasure challan .But due to technical erro it is not received and th e challan is not generated. Please do the needful to refund the amount in the particular account.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2yqd8) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                okrambabu
                                from Delhi, Delhi
                                Nov 6, 2015
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                                Address: 521332
                                Website: icici bank smab charges

                                Dear sir, MY account no:[protected] bank :icici bank branch:Alwal branch in my account deduction of Rs.399 /-per month transaction charges is smab charges, without intimation deduction the amount demat account my name:rambabu ph:[protected] andhra pradesh
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  dkjk1980
                                  Nov 6, 2015
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                                  Address: 110092

                                  Jyoti kapoor application no.[protected] dd0 code[protected]. I make payment for passport office via my icici visa debit card amount of1512.75 & receive successful payment message but in passport office my status payment failed. Trans id by icici cp32359509 please solve my problem as early. Jyoti kapoor card name- dheeraj kapoor card no. [protected] icici ac[protected] [protected]
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Gopal2015
                                    from Kolkata, West Bengal
                                    Nov 5, 2015
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                                    Address: 712137

                                    Sir i have a salary account with icici bank account no[protected] suddenly i found they have blocked my balance 561.00 rupees. i called their customer care number and one of the executive told me i have been charged for demat account.to get proper information i visited my nearest branch and according to the branch manager i also had a different salary account and a demat account with icici which i have not closed yet. as per their concern i had not charged 1100.00 rupees for the demat account before that is why the have blocked 561.00 rupees from my running icici account . now i have few question about this. 1.can a customer open several salary account by using same documents? 2.i am using this account since may 2015 always i maintain more than 2000.00 rupees in my account they they did not charge me under these month of may jun, july, augest, september? 3.while i am running a demat account when they should charge me the amount according their terms and conditions? 4.can they charge me from one account to the differentaccount? 5.why the bank guy told me demat account is free of cost? 6.the pan car which i am using since 2009 that help every time to open any bank account then why bank manager telling my i am not using a original pan card? please help to get my balance 561.00 rupees as soon as possible
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    the problem has not resolved sir because i have been told that there will be no charge for opening dmat account when i open that by a bank guy who came to our private office kolkata shyam bazar.

                                    now i have already left that company in that time few agents were there in that company who have have been told the same story.i can give you that company's number ask the manager of that company ask them who was that guy? who help us to open salary account as well as the demat account
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                                      Kanubhai H shah
                                      from Vadodara, Gujarat
                                      Nov 5, 2015
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                                      Bond holder no.[protected] Certificate no 196929 To, Manager, 3I Infotech Ltd Tower no 5, 3rd floor International Infotech Park, Vashi Station Complex Vashi- Navi MUMBAI 400703 Dear Sir, I had purchased above bond during allotment in March 2001 and it was due for redemption on 22.03.2004. It has almost 11years and 8months we have neither received any communication from you nor interest payment for the subject period. I understand that as I have opted for option I annual interest, which states that, interest will be paid on February 28 each year, the first interest payment will be made on February 28, 2002 for the period commencing from the deemed date of allotment and last interest payment will be made at the time of redemption of the bond on pro-rata basis. While talking to your online help yesterday I was informed that cheque sent to me during those days were returned undelivered. My correspondence address and my resident address is same and I am still staying at same place since last 23years. I appeal to you kindly for redemption of the bond with interest till final payment made as per your bond letter. In this case since you received cheque undelivered it was your responsibility to ascertain bond holder get fully justified in redemption and get full interest payment along with principal amount. I felt that since money was laying with you I could not utilised it in productive operation I should be compensated and claim on the principle should be justified. Our payment was in operation in your organisation for all these years which you must have utilised properly with safe guard interest of the investor. We look forward for your investor friendly approach. Thanking you in advance, Kanubhai H Shah Meenaben K Shah 29, Saikrupa Appt Opp. LBS School Karelibaug Harni Road Vadodara 390006 (M) [protected] Sent from my iPhone
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        Sushant2432
                                        from Delhi, Delhi
                                        Nov 5, 2015
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                                        Address: Ghaziabad, Uttar Pradesh, 201010
                                        Website: www.icicibank.com

                                        Dear Sir, I would like to inform you that i hold current account in ICICI bank, Kaushambi Branch, Ghaziabad. Yesterday on 4th November, 2015, I received 2 messages on my number which is registered in my account, the amount of Rs. 29627/- and Rs. 2782/- debited from my account which was not done by me. The card was with me at that time and nobody was using it. Then, I rushed to my branch to get information that how it is possible when i am not using my card and net banking option then how the amount is debited from my account. I already filled the disputed form in bank and lodge complaint in cyber crime cell. I would like to request you to please take necessary action on the above matter and solve my issue. Also, i would like to request for refund my money as earlier as possible.
                                        Dear Customer (Sushant2432),

                                        We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will address your concerns. Please mention UID (a2yoeu) in the subject line.

                                        Regards,
                                        ICICI Bank Customer Service Team
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