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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
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ICICI Bank reviews & complaints page 847

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S
sandydev33
from Mumbai, Maharashtra
Jan 1, 2016
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Address: Lucknow, Uttar Pradesh, 226016
Website: icicibank.com

Hi, I am having bank account in ICICI bank at Vibhavkhand, Lucknow, Uttar Pradesh. my account no. is ********2187 My contact number is :[protected] I was just checking my bank statement and got the shock because my account has been debited by SMAB charges NOV15+Stax65.25= Deducted amount-515.25 i don't have any mail informing about this SMAB+SBC charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about changes of balance system and if charges deducted are not credited back to my account. So kindly take my request as soon as early and refund my money.
ICICI Bank customer support has been notified about the posted complaint.
Dear Sir,

We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Hi

Same deduction has been happen in my account too. ICICI Bank should clarify what charges they are charging.

Main thing is that you all have not notified about the deduction. Its quite unprofessional on banking practice.
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    J
    jiso v c
    from Hyderabad, Telangana
    Jan 1, 2016
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    Address: 680307

    Dear team Please provide my RELEIVING LETTER immediately.Please send to Regards Jiso v c [protected]
    ICICI Bank customer support has been notified about the posted complaint.
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      S
      Sandip Kyada
      from Panaji, Goa
      Jan 1, 2016
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      Address: Ahmedabad, Gujarat, 380015

      Hello, I order watch on : (December 21, 2015 1:44:46 PM IST) Merchant Order Number [protected] Citrus Order Number ndzr81 I order watch on given date . Haven't got courier tracking . No one is responding on [protected]@provogue.com . I have mailed to cancel my Order not getting any reply and refund also. Kindly resolved my quarry as soon as possible . Sandip Kyada Divya Bhaskar [protected]
      ICICI Bank customer support has been notified about the posted complaint.
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        S
        Sonutegvir
        Dec 31, 2015
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        Address: 144007

        I have tried a lot to get my OTP for userID[protected] to generate my pwd online to get access to my online banking but i am unable to generate my password.When i try by putting my UserID and Email address i get message THAT online generation of password facility is disabled!!!I have successfully generated pwd for my account UserID[protected], but i am unable to do same for my this NRE account. kindly advise
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Sir,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          M
          mandiya
          from Mumbai, Maharashtra
          Dec 31, 2015
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          Address: Surat, Gujarat, 395010

          I am Using ICICI Bank services since 1.1 years (Savings account). This Credit Card since almost 8 Months. Up to now I paid all Bills promptly and also used card effectively. I hope there was no negative feedback against my usage. Just I requested you to Increase my Credit Card Limit. regards, vikas kumar email [protected]@gmail.com M No-[protected]
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Sir,

          We request you to contact our customer care to enhance your credit card limit. For any assistance, you may write to [protected]@icicibank.com with your contact number. Our official will assist you. Refer 'a31wbn' in subject line.

          Regards,
          ICICI Bank Customer Service Team
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            S
            Shripad999
            from Mumbai, Maharashtra
            Dec 31, 2015
            Resolved
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            Resolved

            Address: Vadodara, Gujarat, 390011

            HI, I have withdrawn some amount from ICICI atm and deposited to SRO at vadodara... they deposited in SBI main branch vadodara... then they claimed fake note and scrapped that note... had to pay 1000 rs extra and case registered seperate... Need justifiction, apology and 1000 rs cashback immediately.
            Aug 7, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Sir,

            We are sorry to hear about your experience. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a31w7c) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              D
              Daringmurali
              Dec 31, 2015
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              Address: Krishna, Andhra Pradesh, 520010

              I hold 2 bonds of Icici Multiplier 1999 issue..and Maturity in 2018...invested 6000 and Maturity is 50000..i want to know status..1099 MMB.Aniru [protected]. Bond details 6408-046 6408-047
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Sir,

              We have made a note your contact details. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
              Almost 4 days..No response..Icici people are you working on any TAT..update me...
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                E
                ebmsalex
                from Mumbai, Maharashtra
                Dec 30, 2015
                Resolved
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                Resolved

                Address: Bangalore, Karnataka, 560029
                Website: www.icicibank.com

                On 28th Nov 2015, I have done an IMPS transaction around 20, 000 to some of my brother's friend through ICICI Imobile aplication. That amount got debited from my account and credited to beneficiary. Thanks, That's fine. But on On 29th Nov 2015, I never logged in my I mobile application, again 20, 000 got transfered from my account with out my knowledge. ( that's not a standing instruction ) Due to the Bug application of ICICI Bank Mobile application the transaction happed. I complaint to ICICI customer care and closed my card to investicate the transaction. ICICI raised a complaint and closed the complaint with out intimation. By the time I ased the ICICI bank to provide the Login history for the specifi date 28 & 29 th Nov 2015 but they are not ready to provide the histroy Since they Identified the Issue. I called them several time for the status, they are not take care about my Money. I suffered, suffering a lot to get back the Money, and credit card bill is increasing stilllll, The Complaint Number is SR[protected] My Account No Is :[protected] My Contact No:[protected] email : [protected]@gmail.com Even If the ICICI bank is India's No.1 in customer service, I don't want to continue with them.
                Aug 6, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  K
                  kumorajesh
                  Dec 30, 2015
                  Resolved
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                  Resolved

                  Address: Mumbai City, Maharashtra

                  Sir my account is debited 400.75 rs on 24 Dec 15. After calling to customer care he told me that your ems charges debited for not maintaining minimum amount in account. My sis of SBI is to be debited from account on 10 of Dec. I maintained minimum balance more than till amount till 23 Dec.I withdraw amount on 23 Dec and bank debited on 24 Dec whereas my sip is to be debited on 10 Dec. Is bank is waiting for my transactions of 23 Dec that I withdraw amount and it will penalty to me of amount 400 . my sip is not denied for not sufficient balance then why 400 rs debited from my account. Please do needful for my refund otherwise I have to knock the door of consumer court. Thanking you
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Sir,

                  We are sorry to hear about your concern. Please write to [protected]@icicibank.com with your contact details. Kindly mention the UID a31up0 in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    P
                    pramodkumar_b
                    Dec 30, 2015
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                    Address: Mumbai City, Maharashtra, 400051

                    I'm Pramod and I am using ICICI Bank Debit card since last 1 year. Six months back my Debit card 3d Secure pin blocked during the online shopping. The procedure to unblock the pin is worst. Please make it simpler so that everyone can easily unblock their cards. Even I filed complaint but it is closed without any information. Request you to kindly help me. Contact Number - or . Mail: [protected]@gmail.com
                    The person who is called from this [protected] number asked everything about my other bank details including ATM pin and 3d secure pin. I refused to give the details for that he blocked my other bank account. I'll definitely file police case against that guy who spoken with me over phone and ICICI.
                    Dear ICICI unblock it.
                    Dear Mr. Kumar,

                    We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Dear Mr. Kumar,

                    We confirm you that, the call you have received has not been made by ICICI Bank. ICICI Bank never asks personal, account or financial information from the customers. Please do not reveal your financial details or passwords to anyone. We request you to write to [protected]@icicibank.com with your contact details incase you receive any such calls. Further, we have made a note of the mentioned contact number and will get it investigated.

                    Regards,
                    ICICI Bank Customer Service Team
                    Please take severe action against those phising calls. The number is [protected] from Bank Maharashtra customercare. Please take necessary against them.
                    My icici debit card is 3d secure code is block please open this online
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                      K
                      kap_3321
                      from Mumbai, Maharashtra
                      Dec 30, 2015
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                      Address: Ahmedabad, Gujarat, 382350

                      Hi, I m from Ahmedabad, This incident happened to us today on 30.12.2015, the recovery agent Mr. Raju Having contact no [protected], contacted us. he threatened us and used bad language to family members also, he threatened us to pay EMI immediately else he will sit at our home for the day.. we have requested him that we will pay 2 EMI combined, but he neglated it and forced to pay the amount today it self.. He has sent his officer to at our home in night @ 11 pm for collection.. I Want strict action against this person..
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                        C
                        Chinkusanu
                        from Hyderabad, Telangana
                        Dec 30, 2015
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                        Address: New Delhi, Delhi, 110001

                        Dear Sir/Madam,

                        I am a resident of Hyderabad. In the month of April 2015 I received a call from the numbers given below saying that they are from ICICI bank and providing OD Loan against Insurance. I was in need of money urgently and hence I believed them. This loan was against security for which they said I need to take Bajaj Allianz Insurance of Premium Rs.40000/- Per year (Life Long Assured Plan). They sent an agent of Bajaj Allianz to my Secunderabad Office to collect my documents and cheque of Rs.40000/-. In the May 2015 I received the policy documents of Bajaj Allianz. I repeatedly called them after that and they were fooling me saying that I will receive the Kit of ICICI bank and I can use the loan amount. They stopped responding and when I threatened to lodge and FIR with police they called me back and requested me to wait for some more time. Then I sent a mail to ICICI bank and they confirmed that these people are not from ICICI bank and suggested me to lodge a complaint with Police.

                        As lodging an FIR will unnecessarily waste my time and drag me into further legal issues.

                        I used to get calls from the below numbers

                        Soniya[protected]

                        Soniya[protected]

                        Akanksha[protected]

                        Akanksha[protected]

                        Hemant[protected]

                        Alok[protected]

                        Nidhi[protected]

                        Soniya[protected]

                        Nidhi[protected]

                        Riya[protected]

                        Zoya[protected]

                        Kalpana[protected]

                        Rohan[protected]

                        Hemant Solanki[protected]

                        Its my sincere request to verify and take a stringent action against these people. Please let me know whatever information required. Enclosed the email received from ICICI bank for your ready reference.

                        Thanks & Regards,
                        Jiswanath
                        Dec 30, 2015
                        Updated by Chinkusanu
                        I am a resident of Hyderabad. In the month of April 2015 I received a call from the numbers given below saying that they are from ICICI bank and providing OD Loan against Insurance. I was in need of money urgently and hence I believed them. This loan was against security for which they said I need to take Bajaj Allianz Insurance of Premium Rs.40000/- Per year (Life Long Assured Plan). They sent an agent of Bajaj Allianz to my Secunderabad Office to collect my documents and cheque of Rs.40000/-. In the May 2015 I received the policy documents of Bajaj Allianz. I repeatedly called them after that and they were fooling me saying that I will receive the Kit of ICICI bank and I can use the loan amount. They stopped responding and when I threatened to lodge and FIR with police they called me back and requested me to wait for some more time. Then I sent a mail to ICICI bank and they confirmed that these people are not from ICICI bank and suggested me to lodge a complaint with Police. As lodging an FIR will unnecessarily waste my time and drag me into further legal issues. I used to get calls from the below numbers
                        Soniya[protected] Soniya[protected] Akanksha[protected] Akanksha[protected] Hemant[protected] Alok[protected] Nidhi[protected] Soniya[protected] Nidhi[protected] Riya[protected] Zoya[protected] Kalpana[protected] Rohan[protected] Hemant Solanki[protected]
                        Its my sincere request to verify and take a stringent action against these people. Please let me know whatever information required.
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                          J
                          James Shamik Biswas
                          from Kolkata, West Bengal
                          Dec 30, 2015
                          Resolved
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                          Resolved

                          Address: Kolkata, West Bengal, 700091
                          Website: www.icicibank.com

                          I have a Demat account in ICICI bank for more than 2 years now. When I checked my bank transactions and I found that there is one debit transaction '55240578 DP CHGS TILL NOV-15'---- INR 687.00'. When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. My ICICI account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected].
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Mr. Biswas,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            anshu misra
                            from Bengaluru, Karnataka
                            Dec 30, 2015
                            Resolved
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                            Resolved

                            Address: Lucknow, Uttar Pradesh, 226017

                            Hi, With out any information, below deduction happened, Can you please explain why it has happened? Please call me at [protected] or email me at [protected]@gmail.com. PFB the details. [protected] SMAB Chgs OCT15+ Stax&SBC50.75 400.75 Your Base Branch : PRESTIGE SHANTINIKETAN, WHITEFIELD MAIN ROAD, WHITEFIELD, BANGALORE - 560048, KARNATAKA 560048 Savings A/c[protected] MR.ANSHU MISHRA "C/5413 SECTOR -13 RAJA JIPURAM LUCKNOW UTTAR PRADESH - INDIA - 226017"
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Mr. Mishra,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              arpan.goel1
                              Dec 29, 2015
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                              Address: Meerut, Uttar Pradesh, 250002

                              Sir on 27/Dec/2015 I purchased a led tv which was of 62000 rs (as per invoice) and I made a payment by creditcards so the merchant charged rs 1500 extra (2.35% of 62000) as swiping charges or rental fees of edp machine which is to be bear by the merchant and as per RBI guidelines and his agreement with bank the merchant can not charge any extra cost beyond invoice billing amount but he took 2.35% charges extra from us. So invoice is of rs 62000 and transaction receipts are of 63500. And the concerned ICICI BANK (to whom cards belong) is not filing "charge back" for raising dispute and AXIS BANK (to whom merchant belongs) is also said that matter can be resolved if ICICI BANK raise a chargeback and I can show this mail of axis bank but icici bank is showing no interest in resolving this inspite of giving proofs to them against merchant. I didn't expected such carelessness from ICICI BANK. Merchant name- TANYA ELECTRONICS, MEERUT
                              ICICI Bank customer support has been notified about the posted complaint.
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                                K
                                ksusmitha
                                from Hyderabad, Telangana
                                Dec 29, 2015
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                                Address: 500081
                                Website: icicibank.com

                                ICICI Bank deducted 572 RS from my savings account stated "00165721 DP CHGS TILL NOV-15". They are deducting from last 3 years. When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. This is completely unacceptable and please refund my amount. My phone number is [protected]
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                Till now I didn't get any proper response from ICICI Bank.

                                Regards,
                                Susmitha
                                I am facing the same issue. They deducted Rs.552.50 from my account stating " 49249662 DP CHGS TILL NOV-15" I dont understand this at all why bank like ICICI is doing this ?
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                                  S
                                  skumarbeg
                                  from Kolkata, West Bengal
                                  Dec 29, 2015
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                                  Address: Begusarai, Bihar, 851101

                                  Pleas Help me I am a sandeep kumar I have purchased 3 numbers of Multiplier Bonds on[protected], for 15 year and date is over so, I WANT CASH IT. The Detail of the safety bonds Multiplier Bond 2000 nov. Option IV, face value 5000/-, deemed date of allotment 14.11.2000, Bond Holder number . Bond Holder name SANDEEP KUMAR
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Mr. Kumar,

                                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a31n1t) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Ramamohana Rao B
                                    from Hyderabad, Telangana
                                    Dec 29, 2015
                                    Resolved
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                                    Resolved

                                    Address: 500 039
                                    Website: icici bank.com

                                    I am using icici credit card No: [protected] (master card) and there are no dues outstanding on the card. Recently, I observed even though I paid the credit card bill through click to pay option via net banking, before due date, I am getting remainders for payment. For instance, the bill dated 14-12-15 for Rs. 403.03, was paid on 24-12-15 through click to pay option via net banking. The transaction has reference No: ESB [protected] and also confirmed by my Bank(SBI) with No: IGOBEQQEP3. Why this is happening? Please look into it and advise me. B.Rama Mohana Rao
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Mr. Rao,

                                    We're sorry to hear about your experience. Our official will get in touch with you to assist you with your concern. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      A
                                      abhi.chouhan
                                      from Indore, Madhya Pradesh
                                      Dec 28, 2015
                                      Resolved
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                                      Resolved

                                      Address: Indore, Madhya Pradesh, 452009
                                      Website: www.icicibank.com

                                      ICICI Bank — MAB charges


                                      This is Abhishek Chouhan, holding an ICICI saving b/a :[protected] at usha nagar indore branch . My complaint is related to the minimum account balance charges, that bank has debited from my account without even notifying there policy changes, if any. I get quarterly statements but I have never got any information about the policy changes. I think ICICI bank is not even following the guidelines mentioned by RBI.

                                      they deduct 4000/- inr and i want return my amount
                                      It is extremely disheartening that Bank is just debiting hefty amount from their customer's hard earned money, without any intimation through phone or statement or any way.

                                      Who has given right to them to debit the amount without any notice or intimation to the customer? How one can be updated with the hidden rules modification.?


                                      MABChgs-Aug13+ST
                                      MABChgs-Oct12+ST
                                      MABChgs-May13+ST
                                      MABChgs-Sep12+ST
                                      MABChgs-Jul13+ST
                                      MABChgs-Apr13+ST
                                      MABChgs-Dec13+ST
                                      MABChgs-Jun13+ST
                                      MABChgs-Aug15+ST
                                      MABChgs-Oct15+ST
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Dear Mr. Choucan,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        S
                                        sushillalwani
                                        from Chennai, Tamil Nadu
                                        Dec 28, 2015
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                                        Address: 600010
                                        Website: www.icicibank.com/complaints/complaints.page

                                        I have applied ICICI Car Loan which got sanctioned at13% for 2000000 and i completed the entire documentation process of signing and issued blank cheques. As i got sanctioned from another bank for lower rate of interest i asked them to stop the process and not to disburse the funds to me and i took loan in another bank. After 5 months i find the manager of icici used my signatures and disbursed the sanctioned funds to a DSA of ICICI who was his friend and he was paying emi on my behalf by way of demand draft so that i should not know. Suddenly once the ecs hit my account and only then i came to know In Such case if two employees of ICICI bank can do anything. They can misuse the documents signed by you to any extent. They dont give you filled up copies of signed by you. They can use your cheques for their personal use. They also threatened me that they may use my cheque for 2crores if i raise this issue to bank. heights of fradulent act by ICICI bank who charges the customer for faults by their employees saying we are helpless as we will claim from you as you completed the documentation. The amount was disbursed neither to me, nor the owner. The best thing is it was used car and already the previous owner had a loan with ICICI bank for 1750000 and instead of closing that loan they transferred the funds to their own employee and cliam from me.
                                        Dear Mr. Lalwani,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a31nhq) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        i have clearly mentioned its a car loan department which misused my documents but i dont know why credit card department is getting in touch with me and then disconnecting the call
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