ICICI Bank Complaints & Reviews

Date of incident - 10th sept2015 time arround 8:15pm Complaint number - SR[protected] I above mentioned date i went to icici bank of south ex part 2 new delhi, there i withdrawn rs 2000/- and went away . when i reached home then i checked the sms alert that was showing 2 transactions in which debited amount rs 2000/- and after 2 minutes Rs 20, 000/- also debited from my account. but there i was done only one transaction of rs2000/- only and i was not done the transaction of rs 20, 000/- . I never shared my Debit Card number, any pin/password, account number to anyone. I am not aware how its happened to me, i am not feeling safe and feeling cheated. I have submitted the dispute form and FIR copy to the bank branch on 12th sept.2015. When i call icici bank customer care and everytime they says that my case is under investigation, i dont think so any investigation happening . Kindly check the cctv footage of the time of incident and show the same to me also. I need my 20, 000/- rupees back, kindly investigate properly . Looking for positive response.

To Chanda Kochhar MD ICICI Bank 2 credit cards were issued to my client who is now 70 year old and a patient of Parkinson's diseace 10 years ago. Suddenly the Nagpur Head of ICICI Credit cards- Ashish Pandey tel no [protected] sends my ailing client a threatening Notice, which I hope is not at the behest of the ICICI Legal Dept in the Head office but a gimmick of his own to secure some NPAs. The 20, 000 and 40, 000 Credit card outstandings have now blossomed to 80, 000 and 1, 77, 000 thanks to the fertile imagination of the icici people who sit on a demand for years and then make the outstanding multiply manyfold, intimidating AND THREATENING CUSTOMERS and I quote verbatim from the Legal Notice sent to him(my father) from an Nagpur Advocate, probably an friend of Mr. Pandey: 5. " The said credit card is the absolute property of my client, in respect to which you were supposed to abide by the terms and conditions of the bank. By misusing the credit card you have illegally enriched yourself and have committed an offence of misappropriation of "Public Money". Hence you may note that you are liable to be punished for causing wrongful gain to yourself and by causing wrongful loss to my client.. Thereby you have caused harassment to my clients. In addition to this you have caused breach of trust reposed on you by my knowledge. My client represents to us that as against the promise made by you, you have become a gross defaulter and intentional default on your part ... Further it goes on to say that Criminal action will be initiated against my father and his photo will be published in the newspapers. All this is from my point of view extremely intimidating, not to mention grossly illegal. The supreme Court has banned the use of photos to be given in Newspapers. Several years ago ICICI bank and other banks were severely reprimanded for use of "dadaGiri" and goons to take back Carse on loan and use underworld elements to threaten customers who have defaulted to make payments under threat. A similar pattern is discerned by me here. You are sitting on the default for years together. Suddenly you wake up because of what the RBI says about reducing NPAs( I presume) and then you put pressure on your branches to make recoveries and they resort to fanciful tactits of converting Civil matters into criminat ones to intimidate customers and threaten them with violence of a different kind. Violence it nevertheless is. I resent strongly to all this As a educated Managing Director I hope that you will not succumb to the politics of retrival by hook and crook and let the crooks have their way The reason why the cc bills were unpaid was because my client retired. So no question of willfully not paying. And today he is unable to pay his medical bills forget your credit card dues. Had you contacted him a few years ago some way out may have been possible. S. Ghate Advocate [protected]@rediffmail.com The Customer No is DLNCHARD/P/82380/34295/9401xxxxxxxx3003

My Name is GURBINDER SINGH I was joining in ICICI Bank Pvt. Ltd.
as Sales Officer Trainee in Sep 2013
My Joining Date is 11-sep-2013.
My Posted Branch was CHOTTI BARADARI, Patiala
But some family reasons i was not join that time.
before the Training i was submit my 10th and 10+2 education Certificate.
but i was not received my submitted Documents.
please i need my documents urgently
but i have no employe ID
i have only Reference ID : [protected]

Hopeing your reply

Thanks & Regards
Gurbinder Singh
[protected]

My account has been debited for rupees 570 on[protected] under description " 60124925 DP CHGS TILL SEP-15". ICICI didnt send any SMS alert or email alert when they debited my account for this. I am subscribed to SMS and email alert for all transactions. This is cheating, ICICI is debiting money out of Customer's account without notifying.

Why has ICICI bank disabled the possibility for customers with home loans to view the amortization schedule online? Why is ICICI bank making it close to impossible for home loan customers to see what the amortization schedule is?

Earlier it was easily possible to login via home loan and personal internet banking portal (www.icicibank.com) and view the information.

I have tried to obtain the schedule personally on my last trip to India. Please note that I am an NRI and I live and work in Dubai.

On my last visit to the Kondhwa Branch (IFSC Code: 0000074) of ICICI Bank on 17th October 2015, I was told by the lady at the Home Loan Counter that it is not possible to view Amortization Schedule due to 'security purposes' even though I am the original loan holder and I was submitting my original passport and Identification to prove myself.

Moreover, she gave me false information that if I would activate the iLoans mobile App for Windows Phone that I would be able to see the complete amortization schedule. She also suggested that Phone Banking can also assist me with sending me the schedule.

Instead of trying to help me solve the problem and assisting me with the loan repayment information that I need, she started to be pushy and trying to sell me investment funds and other ULIP plans etc. (ULIP - Unit Linked Investment Plans). I was not at all satisfied with her approach to this problem and totally disappointed by her pushy selling tactics.

I learnt via phone banking this evening (1st Nov. 2015) 11.10pm (GMT +4) that the information provided to me was false and it is not possible to view amortization schedule neither by the iLoans App for Windows Phone OR via Phone Banking.

I have wasted my time to flying over to India to receive this information personally and I am totally frustrated and annoyed by the incompetence of ICICI bank and it's staff members.

ICICI Bank, what is your response to this?

Hi, I am having a saving bank account in ICICI Marathali branch.My account no. is[protected] My contact number is : [protected] I was just checking my bank statement and got the shock of my life. My account has been debited by MAB charges thrice in last 3 months. I don't have any mail informing about this MAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006.

Dear, Sir/ Madam I, Shamina Sharma, a primary account holder of ICICI Bank account#[protected] at Nehru Place Branch, New Delhi - 110019, reported the fraudulent transaction (s) to ICICI bank that had been occurred on my account fr August 19th 2015 through October 13th 2015. The matter has been reported to bank customer care cell also vide SRs (#[protected] & #[protected] against the fraudulent transactions. I have been United States of America since March 2012. was holding a Airtel Mobile Phone No : +91-[protected] which I entered in my bank record at the opening of account. Since I was away & my mobile was not in use the service provider Airtel issued this number to some one else without my permission . The service provider could not imagine that the issue of this mobile no will result in serious fraudulent transactions from my bank account by some one else through mobile -banking & receiving lot of information from the bank. My online account#[protected] has been locked since June/ July 2015 and all the disputed transaction occurred through tele-banking from the month of August.2015. It is painful to report here that while reconciling the bank statements, I have come to know the following fraudulent transaction amounts:- From August 1st, 2015 to August 31st, 2015 : Rs 131, 174.40 From September 1st, 2015 to October 13th, 2015 : Rs 438, 189.64 Total Damage: Rs 575, 361.04 It is evident that I am a victim of weak mobile banking security system, as a result the fraudulent was able to access my account without knowing my other details and performed fraudulent transaction through mobile banking. As suggested by bank Customer case department, I had reported about this incident of fraudulent transactions to bank Investigation department ([protected]@icicibank.com) on October 14th, 2015, and asked Customer care to freeze all aspects of my account. In spite of confirmation from the customer care representative, the fraudulent was able to perform another transaction for Rs 15, 00 on October 15th, 2015. This gives me zero confidence on ICICI Bank security system. Additionally, the ICICI Bank has disappointed me by not responding to my reported incident. NO acknowledgement from the bank on my email that I sent on October 14th, 2015 I request you to look into the matter in depth and help me to get my hard earned savings back from the ICICI Bank, who is responsible for the security of my money. Should you require additional information or clarification, please do not hesitate to contact me (at +[protected] or Neeraj Sharma (H/O Shamina Sharma) at +[protected] Sincerely, Shamina Sharma Permanent Address: A-5/ 290, Paschim Vihar New Delhi – 110063 US Contact# +[protected] and +[protected] India Contact# of my Father in-law (Shri D.P Sharma): +91-[protected] or +[protected]

I am RAVINDRA VISHWAKARMA. 570.00 Rupees has been deducted from my account as[protected] DP CHGS TILL SEP-15) DP charges on

29/10/2015. I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction

message to my mobile. I need justice and my money back immediately.My Account Number is[protected]....

Sir, I would like to state that on 28.10.2015 by 08.30 PM transaction has been failed during transfer of Rs. 2500 to my ICICI wallet No. [protected] from ICICI Pockets saving Account No.[protected] with transaction reference number INF/[protected]/[protected]/3327010 00026/2/0 but the same amount has been dedicated from my saving account and til date amount has not been refunded. Therefore, it is requested to refund Rs. 2500 to my saving account which is mentioned above. Thanking you, Regards Dharmvir Kumar

Now the victim is me? Hi, This is Kishore Moni Bora from Assam. My acc number is[protected], contact number is [protected]. Bank should send a notice for any deduction or any monetary issue. My acc has beeen charged with Rs 513 as MAB charge. I don't have any mail informing about this MAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006. As a customer I need proper explaination as well as my money within a limited time or else the complaint will be raised to Banking Ombudsman. Thanks

Hello Sir/Madam,

My name is Siddhesh Sameer Acharekar, and i am writing in regards of the SMAB charges of Rupees 513 SMAB Chgs SEP15+Stax63.00 being taken out of my account on 31/10/2015. ICICI didn't warn me about the charges, they didn't send me any correspondence whatsoever ; they just took the money out of my account without my authorisation, which is totally not acceptable.
when i opened the account; i was told its a zero balance account and don't need to maintain any balance.So taking the money out without my authorisation is an act of forgery.I am more than disappointed with ICICI and know there are many others who are facing the same issue.I didn't expect such uncivilized banking from a bank of this calibre.So now i want a correspondence from you guys why the amount was deducted just after i transferred huge amount in the account? why wasn't i charged when the my balance kept hovering between 200 and 500? and just after i transferred and my balance went above 1000, you guys took out the money?...unbelievable
this is so not acceptable ICICI team. i know now you guys must be having some hidden conditions or policies but we guys were unaware about it.So you guys need to educate people about such deductions or you should create a system about informing the customer before deducting even a penny from the customers account which will result in effective banking and maintaining relations.Because i know for sure because of this con, you guys are going to lose many customers.But this won't affect your revenue which is 103 billion USD, will it? but sure it will affect your goodwill and faith of your customers.
I want to stay with ICICI unless you guys provide me with a suitable resolution for getting the money back because i am an common man with common money.
I don't feel secure about sharing my account details on the internet so i am giving you my mobile no. and email to contact.

Regards,
Siddhesh Acharekar
[protected]
siddhesh.[protected]@gmail.com

My self Vedpraksh Mishra visited borivali west chandawarkar branch regarding in starting week of November 2015 paid rs.75000/- part payment of loan...want to preclose loan .

Visited about discussion security said after 5 pm ..no one is responding ...at the time of discussion 2 staff is ready to out office ..i ask him the customer care no. They are ready to fight on all level...is it the proper behaviour of a branch with customer?...please

Hello there
Two months back I got the icici debit card with my salary account from my employer.
It is icici debit card (master card).

Now it was given me at same time of opening account.So there is no name on the card.
When I used this card for online transaction first time process asked me to enter Card Number, Name on the card expiry date.
I filled it properly with my name.
On next screen it asked me for valid from date, date of birth and atm pin.
I again filled it properly. But this time it rendered a message of invalid data.
I tried it few time and after 3-4 time it blocked my debit card for online transaction and showed me below message:


"For security reasons your MasterCard® SecureCode™ purchase has been prevented from being processed due to repeated entry of incorrect details. Your card has been blocked for online transactions at MasterCard SecureCode merchants.

To Unblock your card/login, please contact ICICI Bank Customer Care.

To complete this purchase using another form of payment, click 'Continue' "

I called to customer care for this but a pre recorded tape is running there asking for debit card number.
I enter my debit card number (16 digits) it is telling me that it is invalid number .

I am not getting how to unblock my card for online trasnaction?
Please help me out

Reminder, , , 2
An unauthorized debit card transaction has been done on my ICICI savings account Amount Rs15290/- debited from my account. Debit details are as under 1)2/10/2015 9:52 am VIN/VODAFONE-BI/[protected]/0 =4, 900.00 2)2/10/2015 9:54 am VIN/www.Account/[protected]/0 =2, 000.00 3)2/10/2015 9:56 am VIN/TATADOCOMO /[protected]/0 =1, 490.00 4)2/10/2015 9:57 am VIN/www.Account/[protected]/0 =500 5) 2/10/201510:01am VIN/TICKETDADA /[protected]/0 =4, 000.00 6)2/10/2015 10:06 amVIN/PAYU MONEY /[protected]/0 =1, 400.00 7)2/10/2015 10:11 amVIN/Citrus Cash/[protected]/0 =1, 000.00 TOTAL 15, 290.00 10:25 customer-care blocked my debit card. I registered complaint Electronics City Police station FIR NO:0707/2015(Section 66©, 66(D), IT Act and 420), ICICi Complaint form and FIR copy submit on Dt 03/10/2015 by Electronics City Bangalore Infy Campus ICICI Bank. I Called on 7/10/2015 they gave me assurance recovery the amount from merchant, on 09/10/2015 11:27 am received SMS From ICICI (SR[protected] Dear customer Dispute for 1NR 15290 on Account XX5968 has been Declined as the transaction was authenticated with a 3D secure Pin). But they have closed my complaint without investigation. My account number:[protected] Complaint number in ICICI bank: SR[protected]. ICICI customer support team is also not responding properly. Please look in to this matter sympathetically and provide justice to refund my debited amount.

NOTE: Refund on 16/10/201516/10/2015 REF PAYU MONEY =1, 400.00.

Thank U
N.SHIVARAMA
[protected]

Icici bank will call and say that they will issue a new corporate credit card with no joining fee and no yearly charges. Then they say that based on the salary & eligibility they will provide the card best available card. I had strikethrough fees part of all card types on the application form (S[protected] just as surety. After handing over all the documents, they confirm that i am eligible for coral card and while cross verifying on joining fee and yearly charges, they confirm the same that it’s free. However, when statement is generated, they charge rs. 500/ - +tax as a joining fee. I had requested the customer care to revert the joining fee, but they did not.Instead they asked me to cancel the card but they cannot revert fees. This is icici’s big fraud against most of the customers which really need to be addressed. I had clearly told that if it’s not free, i don’t need any card. This is not the way icici bank makes fool of customers. I have icici bank sb account since 2008 and never thought they would cheat like this.

Dear sir,

My loan account no is lajha[protected], i had bought a honda city in may 2014 which was financed by icici bank. The emi was debited through ecs. Recently i approached the bank for foreclosure & they said they charge a whopping 5%... Which was unbelievable. Again this was never mentioned when i approached the bank for loan. I have never defaulted on the payments & have been paying the emi on time as per the schedule & this is what we get for being a loyal customer.

I have approached the bank for a waiver but they have refused.

After going through the series of complaints it seems a practice being followed by the bank to dupe their customers of hard earned money.

Kindly do not approach icici bank for car loans, other banks offer much better customer service & work towards customer retention... Unfortunately icici bank does not bother neither care for its customers...

So beware of icici bank

Sir I would like to know that my father had purchased 4 icici safety bonds in 26/4/2001 (certificate no.107968, 69, 70, 71) . My father is no more, wether the payment of all these bonds are made or not. Issue price of each bond is Rs 5000 & face value is 6750 each. Thanking you Rajneesh Bhardwaj Mobile no. [protected]. [protected]@gmail.com.

Dear Sir, This is to state that I NAVIN SANGHAL am unfortunately a old customer of your ICICI Bank HOLDING SAVINGS ACCOUNT AND CREDIT CARD with never ever been a late pay master ... I used to get quite frequently calls from your customer services to pay Fee and switch over to ICICI CORAL CREDIT CARD . I never wanted but unfortunately few weeks back I opted for the same and you debited the charges in my account and send me the ICICI Coral CREDIT card no [protected] . It is so painful to say that since past one week I have been trying to enjoy /avail the offer of the 1 IS TO 1 FREE MOVIE TICKET and since past few late nights as atry to avail the offer through Book my show, I get the offer but after I fill all the details of my card for the gateway to payment it doesn't happen . The worst part is that the offer you want is always avaliable from 00.oo AM till maximum 0400am and when it doesnot happpen the customer care of book my show says that the problem is from ICICI end and during those hours ICICI Customer care says that they are helpless and I need to call in the morning IS THIS THEY WAY A CUSTOMER IS BEING FOOLED AFTER MAKING A PAYMENT AND GETTING CORAL CARD AND WASTING HIS 4/5 NIGHT DAILY TO TRY TO GET THE OFFER FOR WHICH HE BOUGHT THIS CARD HE DOESN.T GET THE OFFER THEN WHAT IS THE USE, THIS MONTH WILL PASS OFF THE SCHEME SHALL BE OVER PLEASE SEE INTO THIS MATTER AND REVERT BACK OTHERWISE I SHALL BE FORCED TO TAKE THE ACTION AGAINST ICICI THROUGH CONSUMER COURT AND APART FROM MY REFUND FILE A CASE AND COMPENSATION FROM YOU MY COMPLAINT NO WITH BOOK MY SHOW IS 1063619 NAVIN SANGHAL [protected]

Ear Sir,

This is to state that I NAVIN SANGHAL am unfortunately a old customer of your ICICI Bank HOLDING SAVINGS ACCOUNT AND CREDIT CARD with never ever been a late pay master ...

I used to get quite frequently calls from your customer services to pay Fee and switch over to ICICI CORAL CREDIT CARD .

I never wanted but unfortunately few weeks back I opted for the same and you debited the charges in my account and send me the ICICI Coral CREDIT card no [protected] .

It is so painful to say that since past one week I have been trying to enjoy /avail the offer of the 1 IS TO 1 FREE MOVIE TICKET and since past few late nights as atry to avail the offer through Book my show, I get the offer but after I fill all the details of my card for the gateway to payment it doesn't happen .

The worst part is that the offer you want is always avaliable from 00.oo AM till maximum 0400am and when it doesnot happpen the customer care of book my show says that the problem is from ICICI end and during those hours ICICI Customer care says that they are helpless and I need to call in the morning

IS THIS THEY WAY A CUSTOMER IS BEING FOOLED
AFTER MAKING A PAYMENT AND GETTING CORAL CARD AND WASTING HIS 4/5 NIGHT DAILY TO TRY TO GET THE OFFER FOR WHICH HE BOUGHT THIS CARD HE DOESN.T GET THE OFFER THEN WHAT IS THE USE,
THIS MONTH WILL PASS OFF THE SCHEME SHALL BE OVER

PLEASE SEE INTO THIS MATTER
AND REVERT BACK
OTHERWISE I SHALL BE FORCED TO TAKE THE ACTION AGAINST ICICI THROUGH CONSUMER COURT AND APART FROM MY REFUND FILE A CASE AND COMPENSATION FROM YOU

MY COMPLAINT NO WITH BOOK MY SHOW IS 1063619

NAVIN SANGHAL
[protected]

I was havg icici card credit in 2007 n i hav not used that from 2007 ..now bank recovery department is forcing me to pay 25k in one short n they r calling all my relatives that i hav default with icici bank .how they can do this . They r callg me also all time for money ...