ICICI Bank Complaints & Reviews

Dear Customer service agent, Recently I lost my debit card, so I had it blocked and received a new card. The dispatch details of debit card and ATM PIN number were sent to me on separate messages 1) Received a message on the registered mobile number saying the debit card was dispatched on the16th march 2015 through blue dart courier services 2) Received another message on the same mobile number saying the ATM PIN of the debit card was dispatched on the 17th of march 2015 through metro express courier services 3) I received the debit card on the 18th of march 2015 and the message saying that I have received the document and signed by xxxxxx 4) I did not receive the ATM PIN of the debit card so far, yet I got a message saying that you have received it the ATM PIN on 25th march 2015 but nothing about the signature of the recipient Kindly track the missing document the AWB is 2339829; service: Metro Express; Dispatched by ICICI bank on the 17th of march 2015

Due to bank officer wrong entry i miss to two months gas subsidy. As par customer care officer enter my consumer no in service requst, details as follows:- Requst no:-SR35211695 Consumer no:- CX2412921 LPGID:[protected] CUSTOMER NAME:-JITENDRA KUMAR MISHRA Cash memo no:-[protected] Mob No:- [protected] Bank Name:- ICICI BANK ACOUNT NO:[protected] BRANCH:-HAJARA BRANCH

Dear Sir / Mam Subject : complaint regarding Icici Bank – Gaya Main – Branch Most humbly I, amitesh kumar roy is your account holder for more than four years for your CP Branch Delhi. I had been transferred to gaya in dec 2012. Then after I had been servicing with your gaya main branch but service level is always below par as compared to your other branches. I had so many services isssues during these periods but I never complaint but now it’s gone above the limit especillay in two cases. 1. Last month on 16th February I had visited your gaya main branch for investment purpose in sip in your icici mutual funds. I had been serviced by Mr.Dilip & Mr. Kamal. They had asked me several query before investing and said that you have to fill the application form and rest of the things would be taken care. But after one month when I called on 21st of march that my account is not debited for the second instalment then they said that that my forms has been rejected. They told me to deposit new kyc. Even they had not asked the same on one month back. They had not even informed me regarding the same in one month time. Even I found that my a/c had been debited on 18th feb 2014. Atleast they had to credit back the amount of dd which has been deposited. Yesterday I had visted and given my rest of the documents. 2. Last year I had taken a gold loan from your gaya branch wth the support of kamal ji. This year I ahd asked for the detail of my loan a/c but they had always taken time for the same but never ever given the details over the same whenever I got call from your call centre i.e. Kolkata and asked to deposit I always asked give me the a/c no and total details of the loan but they also said me to visit the nearest branch. When I visit your gaya branch I am frustrated of your service level at gaya branch they always make me sit for one hour for one job. Yesterday one of your employee had lastly given me the a/c no of my loan a/c where I deposited 5000 amount after asking all the query about my gold loan. Even yesterday also they didn’t told me anything over it. I just taken the a/c no and deposit the amount. Today Dilip ji and kamal ji called me had talked to me in very rude manner and told me that “apko jo karna hai kar lijiye ab dekhte hain ki apka gold lona koi kya kar lega” . I have been your regular customer and taken so many services from your different branch at different centre but the level of service at gaya branch is below the limit of any of the other branches. I just want to close my all my accounts with your bank rather it is gold loan a/c or saving a/c s or mutual funds a/cs and want all my belongings(gold) and money. Please do the needful so that I can easily withdraw all otherwise I had to go banking lokpal or rbil-ombudsman for the same. Amitesh Kumar Roy SB A/c :[protected] Gold Loan A/c :[protected] (M) [protected]

I have been maintaining my salary account in ICICI since 2006.I have been using the coral credit card and i have a loan account against which i am making payments in time every month.Even after having such a long association with ICICI without any issues anytime, i was still treated as a new customer and on the name of processes and procedures of ICICI, when i was in need and applied for a personal loan, i had to prove my identity once again for multiple times.At this juncture i am thinking, if this is the case, why i should continue to be associated with ICICI anymore.Where did my loyalty go towards ICICI.Lack of professionalism and relationship building skills of your customer care executives made me to think this way.An executive named Miss.Swarna from loans dept., did not even bothered or worried about putting the phone down and lose the business.This behavior is very much unexpected from such a reputed organization.As all your services are not "ICICI One", people working in one dept., does not know the history of a customer and they treat him/her new and is causing the issues.Due to many reasons, today i ended up cancelling my loan application with ICICI.You made me to feel sorry and embarrassed.I don't see any point in being with ICICI and i have become one of the most dis-satisfied customers of ICICI.I had referred many of my friends and colleagues to ICICI and today i am seriously repenting on myself for that.Not a customer friendly Org. Thank you! Regards, Venkatesh Dasari

ref sb a/c num[protected] cus name RM MUTHIAH s my credit card blocked due t some techincal mistakes iam unable t contact ur customer care num n chennai I will loose money f i dont pay t day my credit card num[protected] pl d the needful[protected]

Hi Sir, I am your consumer having credit card no.[protected]. There is a discrepancy in my latest bill as one entery of my repayment is missing.I have tried repeatedly to contact customer care executive, at least 20 times through different numbers & at different customer care numbers shown on your website, but none leads to your executive except phone banking & consumption of 10-15 minutes every time.I have RECORDED few calls which can ESTABLISH that it`s next to impossible to contact your executive in case any clarification is required to be done by any customer.Delay in repayment by me has occurred now due to want of clarification.Please email my last 3 bills along with repayment details to avoid any further delay & Please tell your recovery boys not to call, unless they have billing & payment details to explain your customers.It would be appreciable if you update your website with latest phone numbers to approach your executives.Levy of interest may also be waive off till clarification. Regards Rajeev Kawatra [protected]

My complaint is related to the debiting of minimum account balance charges. I am holding saving account since last 10 years but ICICI bank did not inform me about such rule about MAB charge through telephone call or E-mail or flashing text on net-banking screen. Recently without notice ICICI Bank deduct an amount on12/03/2015 MABChgs-Feb15+STax 30.9 Dr. 280.90 I am not really happy with the service of bank and do needful to revert back my deducted amount ASAP. My ICICI bank account numbers is[protected] My phone : [protected] E-mail ID : [protected]@rediffmail.com [protected]@gmail.com

ICICI Complaint No : SR[protected] My card information was given to fraudster and so called to ICICI bank to block my card and request for the new card on 10th of March 2015. The executive informed to upgrade my card to Coral debit card which will have many features and is chargeable of 200 rupees a year. I opted for the same and when I received the card they charged me 560 rupees. I called back to the ICICI bank on 18th March and escalated the same that I have been given wrong information for the card upgradation and I want to get the normal card and also my money back. They promised to get the solution in 3 working days. As they didnot get back I called them back on 23 March and they replied to hold for one day and issue will be resolved and they will call me back. Again as there is no information I called them back today on 25th March and now they told me to wait for 1 more day and also the maximum resolution time is 1 month. Every time I called them I have to talk for 15 to 20 minutes which charge me around 20 rupees each time. I am not sure if they are taking this seriously as they have given me wrong information for upgradation.

Hi, I got call from ICICI bank for credit card and i rejected their offer for credit card then they spoken in very bad abusive language. Name of Employee:- Sunaina (call center person who used abusive language) bank name - ICICI I have also phone recording for that communication. Please suspend such kind of employee who don't know how to talk. Please do need full ASAP. Regards, Manish

AS Stated my application no s[protected] had been collected by exe lady after an appointment had collected the application after that so many people again and again have called reg the application no i have given all the details to them still after 1 month verification is over i have not got the status of the application and even cus care dont know the status its very pathetic being well known bank they are not organized properly till date, i request them to call bak or update the status of my appliction on the moobile and mail i.d i have provided to them, s for new customers pls beware of giving documents to the fake calls and executives t icici people.

This is Baswaraj and i m am ICICI customer from past 15 year or so. But recent incident with ICICI is unforgetable. ICICI bank is withdrawing my own money without any content or even any authority. Being i m Beneficiary to receive remitance from US person and due to unfortunate incident at US bank level. ICICI is penalizing and withdrawing amount from my Beneficiary account here in ICICI. Please let me know which law or amendments have rights to penalize Beneficiary. Please help me in resolving issue with ICICI Bank In india. Please reach out to be at [protected]@yahoo.com

Hi, From my ICICI bank credit card, a fraud payment of Rs. 2000, Rs 2000, & Rs 1000 has
been made to Airtel PYMT-BIL on -23rd sept @ 12.00 pm, 12.01pm &
12.03pm respectively 535002 is the transaction number provided to me by the ICICI bank. Could you please reverse
out the amount and credit it back to my credit card. Appreciate your help on
the same. This seems to be an online transaction done using my card details.

Dear sir,

Bondholder no:[protected], certificate no: 19485
Name : k karunakara rai,
Face value : 5000
Dateof allotment : 27.09.2001
Date of redumption : 27.09.2004

Depository isin: ine005a08c03

Still today i have not received payment from icici limited. Kindly arrange for payment

Hello Icici Bank,

Escalate to highest level...

Do this all escalation level help customer as i escalated to all level and ICICI bank is failed to resolve my concern which is fault of ICICI bank as per RBI regulations.

I opened case on 16 Jan 2015 and every time i had been assured to resolve in few days but all were only telling lie.

I have seen some witness from ICICI bank (Rahul Mhalgi, Customer Service Manager on 12 Mar) during conference call with Rahul mehta (Branch manger, NFC, Delhi) who always told it is now resolved and just need few days to confirm you back in writing.

Now as ICICI bank failed to keep commitment So either call me to earliest on my cell to update me else i am going to file a case for huge penalty against ICICI bank.


Regards,
Neeraj

Hi, On 21st March-2015 I have done two IMPS Transaction of 1.5 and 1.1Lakhs having following transaction details to HDFC bank having IFC Code : HDFC0001030. Transaction details : [protected] [protected] I got Timedout message from ICIC baank but amount got debidated from account. When I checked with beneficiary bank i.e. HDFC after 48 hoours, HDFC bank has not received any amount and they are not aware of any such transaction details. As per HDFC bank ICICI bank has money. please help

I mr. Rohit tiwari login home finanace from icici bank kalyan branch completed almost 1month. The person said yes loan almost done than after 1 month he said yes file reject due to two brother 1 bhk we cant do. he wastage my 1 month and even my reference number or login number wen i check online status never seen any feedback. so please confirm the proper reason why my file reject or its a login in system or not. Please revert as soon as possible. Reference no. 63841164 file login in the name of Avinash tiwari & Rohit Tiwari. Regards, Rohit Tiwari [protected]

When i was open salary account in ICICI bank and bank offer free credit card for 1year, I was applied for card and got it to me. But when 1st credit card bill came, it is included 199 Rs. joining fees. I want to cancel my credit card. What is the process for that?

sir i hve transfered the money to one of the account number and the balance i transfered is deducted and also some extra money deducted from my account number by giving this information NchgRs2.50STRs0.31 can u please explain for what it is and detaill about this... vishav rattan

Sir, I have applied Credit card about four weeks back and completed phone, physical address & email verifications also but still I did not get card or any status from bank. So request you to check the same. ICICI Credit Card Application Ref No:[protected] Mobile No: [protected] Email id: dada.[protected]@itcinfotech.com Pan No: AGLPT7121L Please let me know the status for below credit card application. Regard's Dada Kalandar T

Sir I have applied icici credit card last four weeks ago in my company ( they said it is corporate offer). Verification also completed over phone, email and physical address but till date I did not receive any update on this card and tried contacting customer care over phone but asked to enter mobile number, no body contacted. Could anybody please let me know the status for this card. Acknowledgement Slip-Application Number: S[protected] ICICI Credit Card Application Ref No.[protected] Mobile No: [protected] Email id: dada.[protected]@itcinfotech.com Regards, Dada Kalandar T