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ICICI Bank Complaints & Reviews

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Updated: Feb 2, 2026
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A
asad1771
from mumbai, Maharashtra
Apr 2, 2015
Resolved
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Address: Mumbai City, Maharashtra

many time am launch complaint against my fraud deduction but any time bankers comment on my complaint we will call you and answer is below like comment this is icici bank comment Dear Customer, We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience. Regards, ICICI Bank Customer Service Team i am firusted from icici bank and i want to closed my account with all my refund
Aug 6, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Mr. Sayyed,

An e-mail communication has been sent to you on April 4, 2015 addressing your concerns.

Regards,
ICICI Bank Customer Service Team
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    A
    asad1771
    from mumbai, Maharashtra
    Apr 1, 2015
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    Address: Mumbai City, Maharashtra

    am destroyed vashi sector 17 branche allready we showed my trailer your vashi sector 17 barnch and branch maneger pls see the your branch camera ?
    this is last request otherwise am going to media and legel action
    Subject: Reversal of Transaction Charges


    Respected Sir,


    I, Asadullah C Sayyed hold a
    current account with your bank, account no.[protected] since Last Year 2014.

    At the time of opening the account, I had specifically
    mentioned to your executive Mr. Sachin about the inflow and outflow of money
    and the kind/amount of transactions that are expected daily. I wasn’t told
    anything about transaction charges that would be levied on certain amount of
    cash transactions. However, since 2014 to till date the transaction charges are being levied and a
    huge amount of money has been deducted from my account without any notice. This
    is totally shocking for me as there is no intimation to me that why this huge
    amount is automatically deducted from my A/c.I am totally shocked and very much
    annoyed for such a behaviour.I immediately want my money back or I have to look
    on some other alternative for it. Plz help to get my money back...

    Also, my online banking facility
    has been disabled without any intimation because of which I am facing huge
    difficulty in my day to day business functioning. Such type of customer service isn’t expected
    from a reputed bank like yours.

    I request you to kindly look into
    the matter and resolve it ASAP.

    Regards,


    ASADULLAH
    SAYYED
    Aug 6, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Mr. Sayyed,

    An e-mail communication has been sent to you on April 4, 2015 addressing your concerns.

    Regards,
    ICICI Bank Customer Service Team
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      Imran2909
      Apr 1, 2015
      Resolved
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      Resolved

      Address: Mumbai City, Maharashtra

      Dear ICICI Bank Executive. I withdrawan the amount of RS 29500 from my salary (Saving Account) on 01.04.2015 in two transaction first of 20000 & second of 9500.but bank have charged Rs 22.47 extra on both transaction.Its my first two transaction of month April there before bank never charged extra on all my previous withdrawals so far.kindly solve my issues as soon as possible. Regards, Imran Kadiwala, Contact No.[protected] A/C NO[protected]
      Complaint marked as Resolved 
      Resolved, team has handle the situation swiftly. ...
      ICICI Bank customer support has been notified about the posted complaint.
      May 21, 2015
      Updated by Imran2909
      PLease mark this as resolved
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        D
        deepaktfs
        from Haridwar, Uttarakhand
        Apr 1, 2015
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        Address: New Delhi, Delhi

        Dear ICICI Bank Executive. I would like to tell you I withdrawal the amount of RS 15000 from my salary (Saving Account) on 01.04.2015 in nos. Of two transaction first of 10000 & second of 5000.then bank have charged Rs 22.45 extra on both transaction.Its my first two transaction of month April there before bank never charged extra on all my previous withdrawal so far.kindly solve my issues which is as soon as possible. Regards, Deepak Saini, Contact No.[protected] A/C NO[protected]
        ICICI Bank customer support has been notified about the posted complaint.
        Dear ICICI Bank Executive. I withdrawan the amount of RS 29500 from my salary (Saving Account) on 01.04.2015 in two transaction first of 20000 & second of 9500.but bank have charged Rs 22.47 extra on both transaction.Its my first two transaction of month April there before bank never charged extra on all my previous withdrawals so far.kindly solve my issues as soon as possible. Regards, Imran Kadiwala, Contact No.[protected] A/C NO[protected].
        Dear Mr. Imran,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Dear Mr. Saini,

        We regret any inconvenience caused. The issue has been rectified and we request you write to [protected]@icicibank.com for any further clarification.

        Regards,
        ICICI Bank Customer Service Team
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          A
          agrawalub
          from Agra, Uttar Pradesh
          Apr 1, 2015
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          Resolved

          Address: Agra, Uttar Pradesh

          While booking rail tickets i used PNB credit card through ICICI gate way on 01.04.2015 at 08.23 AM. My PNB credit card has been debited with Rs.2079.94 ( code 041730), but payment was not made to railway and ticket not booked. You are, as such, requested to please arrange to refund my payment of Rs.2079.94. U B Agrawal card number xx0314 [protected]@gmail.com [protected]
          Aug 8, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Mr. Agarwal,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            D
            Deepakmax5
            Apr 1, 2015
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            Address: Mumbai City, Maharashtra

            For the above application number, your concern team collected the documents from me saying that I am eligible for a PRE-APPROVED ICICI SIGNATURE AMEX CARD FREE OF CHARGE FOR LIFE TIME which I will surely get it. There was also a verification through telephone and also a representative from ICICI visited my office for verification. After everything is done when I called up ICICI Customer Service for the status update of the above application no., they say that the application has been declined as I hold another ICICI Bank card. Please note that I do not hold any ICICI Bank Card. If there are any previous cards reflecting in your system on my name, it stands cancelled. This is the 3rd time that I have been approached by ICICI Bank, documents are collected, verification is done and then the application has declined!!! Please instruct your team to approve my application immediately and issue me ICICI SIGNATURE AMEX CARD FREE FOR LIFE TIME AS AGREED immediately. If this does not happen, I will file a consumer mental harassment case on ICICI and take you to consumer court. Please do the needful immediately.
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2hkx4) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Dear ICICI Bank Customer Service Team,

            As per your instructions, I have sent an email to [protected]@icicibank.com

            I should get the ICICI SIGNATURE AMEX CREDIT CARD IMMEDIATELY

            Please do the needful immediately.

            Regards,
            Deepak M. Trivedi
            Dear Mr. Trivedi,

            An e-mail communication has been sent to you on April 15, 2015 addressing your concerns.

            Regards,
            ICICI Bank Customer Service Team
            It is very shameful on ICICI Part to write such replies!!! <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

            I did not expected this type of replies from your side at all!!!

            Please note that I hold AMERICAN EXPRESS PLATINUM TRAVEL CARD, AMERICAN EXPRESS CORPORATE CARD, CITIBANK REWARDS CARD AND HDFC PLATINUM CARD which are offered to me for LIFETIME FREE by all the respective banks. I do not have any other relation with these banks except credit cards and I must say that all the above banks are BIGGER and CUSTOMER SATISFYING then ICICI BANK.

            I am proud to be a part of the above banks and lucky that I AMNOT THE PART OF ICICI BANK WHO ARE SUCH LETHARGIC IN THEIR APPROACH AND DOSENTKNOW HOW TO HANDLE A CUSTOMER IN SPITE OF THEIR OWN AGENCIES GIVING COMMITMENTSTO THEM ON YOUR PRODUCTS!!!

            YOU PEOPLE SHOULD SHUT DOWN YOUR BANKING BUSINESS AND WOUCH FORSOME UNPROFESSIONAL BUSINESS WHERE THERE IS NO CUSTOMER SERVICE OR COMMITMENTSREQUIRED!!!

            I HAVE NEVER SEEN SUCH AN UNPROFESSIONAL, CEARLESS ANDREDICULOUS BANK LIKE ICICI BANK IN MY LIFE!!!

            YOU PEOPLE ARE TOTALLY SHAMELESS. I WILL TAKE THIS ISSUE TO THEHIGHER MANAGEMENT OF ICICI BANK AND ALSO MAKE SURE THAT ALL MY COLLEAGUES WHOARE ASSOCIATED WITH ICICI BANK CANCEL THEIR ICICI CARDS IMMEDIATELY.

            DON’T WORRY!!! BE PREPARED FOR SOME NASTY CONSEQUENCESNOW FROM YOUR HIGHER MANAGEMENT SOON!!!

            Dear Mr. Kamath / Mr. Roy – This is what your bank does with customers!!! Please look into this and tell me as what mistake of my life have I done by applying for credit card in ICICI Bank
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              H
              hai4248
              from Noida, Uttar Pradesh
              Apr 1, 2015
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              NOC Required for my Two Wheeler Loan

              Address: Pune, Maharashtra

              I had purchased my Two Wheeler motorcycle ( MH12-BJ-951) in 2002. I had taken vehicle loan from ICICI Bank Bhandarkar Road Branch, Pune . I have cleared all the EMIs. Currently I am not able to find the loan clearance & NOC letter from ICICI Bank. Also I do not have details of my loa n account. Request you to please issue me loan clearance & NOC letter at earliest. Name : Hrishikesh Arvind Inamdar Mobile : [protected] Email...
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              A
              aimam24
              from Mumbai, Maharashtra
              Mar 31, 2015
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              Address: Mumbai City, Maharashtra

              Again an example of ICICI Cards issue with system came live, loopholes like this where payment received and bank putting interest and late fees. Please have the below screenshots as the example which shows the template email stating money is received on 29th March, whereas today is 28th March. Last month similar thing happened and bank charged Rs 1900 as interest I have paid my dues on time for his month for Rs 30796 by NEFT to my card .which is credited same day. Still bank system not updated. Stake holder please clarify. Bank can't fool the consumer and charge them wrongly and jeopardize the esteemed reputation. ATHAR IMAM On Mar 27, 2015 11:59 AM, ATHAR IMAM <[protected]@outlook.com> wrote: > > Hi Team, > > I would like to know why and for what reason I m being getting charge for Every month consequently for interest and other charges. Please clarify on what basis I was being charged interest on February month for Rs 1835 and charges.And Rs 324 in January and previous 4 months. > > I paid the money from click to pay on time .I can share the screen shots. Its the bank system knowingly bank designed to receive the delayed payment so unnecessarily bank can charge customer for delayed payment. > > Its the system issue on" click to pay " which receive the payment and credit it on later date. > > ATHAR IMAM >
              ICICI Bank customer support has been notified about the posted complaint.
              please beaware it can happen with anyone...
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                A
                achitra
                from Dalsingh Sarai, Bihar
                Mar 31, 2015
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                Resolved

                Address: New Delhi, Delhi

                Dear complain officer My name is Ankit Asthana, I have a ICICI bank Coral credit card, I have been charged Rs.500 extra as late fee for my 16 jan to 15 feb cycle bill, due date 2nd march. I did not received any bill at my address, when I spoke with the customer care executive he said that the bill had been send to my address and received by rahul but I don't know any rahul, i have'nt receiver any bill at my address also not any phone call or massage, i was out of internet so i don't know if any email has been send. So kindly do the needful in favour of cancellation of late payment fee of Rs. 500 I wioll be highly oblige. Regards Ankit Asthana Mobile no. [protected]
                Aug 8, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  Manasa Taduri
                  from Hyderabad, Telangana
                  Mar 31, 2015
                  Resolved
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                  Resolved

                  Address: Hyderabad, Andhra Pradesh

                  Hi, i am holding a creditcard [protected], i have paid my amount from otherbank credit card, but recieved to ICICIbank 7 days later, interest charges are calculated and charged 2800/- for 49000 amount . when i reached customer care spending hrs but not getting proper response from anybody. kindly resolve my query ASAP.i need detail split how my interest charges are been calculated.
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Ms. Taduri,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    P
                    prakash gupta5
                    from Mumbai, Maharashtra
                    Mar 30, 2015
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                    Address: Mumbai City, Maharashtra

                    Sir/Madam, This is reference to my current credit card statements dated 23.03.2015 in which late payment fee of Rs. 500 plus service tax of Rs.61.80 has been added. It is to inform that in the last credit card statements generated on 23.02.2015 total amount due was Rs.808.77 for which due date was 13.03.2015.On 07.03.2015 total amount of Rs 4365.00 was credited back in my credit card account thru IRCTC after cancellation of ticket. It is further clarify that this amount has been credited before due date of payment.Therefor, there is no need for again payment of due amount of Rs.808.77. It is requested ICICI bank to kindly withdraw the late payment fee of Rs. 500 plus service tax of Rs.61.80 from the current statement as payment of Rs.4365.00 has been already made before due date.But they are not agree for the same. Kindly look into the matter. Thanking You. Regards Dr. Prakash Chandra Gupta
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                      Vishnusr
                      from Ernakulam, Kerala
                      Mar 30, 2015
                      Resolved
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                      Resolved

                      Address: Madurai, Tamil Nadu

                      Hi, am Vishnukumar SR from Madurai . I have a trading account in ICICI bank but i didnt login or activate it. Last Week (27/03/2015) I checked my bank transactions and to my surprise I found that there is one debit transaction '58582535 DP CHGS TILL FEB-15'---- INR 452.52'. When I created the trading account, I was not told about the DP charges and also I did not get any message alert in my mobile which is registered in using mobile number with ICICI. I was loss money in month end. My ICICI account number is[protected]. This is completely unacceptable and I want my money back. Please check the attachment for my last week transaction details.
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Mr. Kumar,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        asad1771
                        from mumbai, Maharashtra
                        Mar 30, 2015
                        Resolved
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                        Resolved

                        Address: Mumbai City, Maharashtra

                        we allready complaint regarding same but no on contact me from icici bank employee only comment we will contact you biggest fraud fraud... Subject: Reversal of Transaction Charges Respected Sir, I, Asadullah C Sayyed hold a current account with your bank, account no.[protected] since Last Year 2014. At the time of opening the account, I had specifically mentioned to your executive Mr. Sachin about the inflow and outflow of money and the kind/amount of transactions that are expected daily. I wasn’t told anything about transaction charges that would be levied on certain amount of cash transactions. However, since 2014 to till date the transaction charges are being levied and a huge amount of money has been deducted from my account without any notice. This is totally shocking for me as there is no intimation to me that why this huge amount is automatically deducted from my A/c.I am totally shocked and very much annoyed for such a behaviour.I immediately want my money back or I have to look on some other alternative for it. Plz help to get my money back... Also, my online banking facility has been disabled without any intimation because of which I am facing huge difficulty in my day to day business functioning. Such type of customer service isn’t expected from a reputed bank like yours. I request you to kindly look into the matter and resolve it ASAP. Regards, ASADULLAH SAYYED
                        Aug 8, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Mr. Sayyed,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          kalyani16
                          Mar 30, 2015
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                          Address: Pune, Maharashtra

                          I ordered a Provogue watch as part of an ICICI mobile banking offer. I have made the payment on Provogue.com website through Citrus gateway and when I contacted them, they replied saying that the payment was successful and my money is with Provogue.com website right now. But, for the past 11days, my order status is showing up as pending. When I tried to contact their customer care phone numbers, no one attends the call. There is no reply for the numerous emails I sent. Highly pathetic customer service. Please give me money back if not able to provide the watch. Details: Order No. :[protected] Mode of Payment : ICICI Debit Card Date of Booking:[protected]:18PM Status of Booking : Processing
                          ICICI Bank customer support has been notified about the posted complaint.
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                            gokraj
                            Mar 30, 2015
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                            Address: Chennai, Tamil Nadu

                            Hi This is gokul from Chennai and I am a customer of ICICI bank and on 16/3/15 I paid my land line bill through online with my ICICI debit card. But the amount has been deducted twice from my account for the same transaction and still the amount is not refunded to my account. Please do the favour of me.My contact no is [protected]
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
                            Hi this is Hansa Kuriakose. I had made a debit card payment of Rs 1286 at Rajmandir hypermarket Mahavir Enclave New Delhi on 3rd February 2021. Amount was deducted twice. Please resolve this issue.
                            Hi This is Rajni from Udaipur and I am a customer of ICICI bank and on 13/09/21 I paid nykaa amount through online with ICICI online payment system. But the amount has been deducted twice from my account for the same transaction and still the amount is not refunded to my account. Please do the favour of me.My e-mail Id is rajni.[protected]@gmail.com
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                              sanchita medhekar
                              from Mumbai, Maharashtra
                              Mar 29, 2015
                              Resolved
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                              Resolved

                              Address: Mumbai City, Maharashtra

                              Hello I have salary bank account in ICICI mumbai branch. and while checking bank statement I just came to know that bank has deducted amount of 392.26 2 times from my account without any prior notification. and I am still clueless why the have deducted it. I am not satisfied and i want my money back asap as this money has been deducted without any intitimation or notification.
                              Aug 8, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Ms. Medhekar,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0b9su) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                prakash dahyabhai
                                from Mumbai, Maharashtra
                                Mar 29, 2015
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                                Address: Ahmedabad, Gujarat

                                Dear sir I have no recived credit card statement In month oct 2014 & i not paid any amount. But He saw amount in month Nov 2014 with late fee & other chargs He charge Amount Nov-14, Dec 2014, Jan 2014, Feb 2014 I write so many e-mail To custores care after he revser 300 rs & so Interest. I once aginst write But He not replay. Prakash gandhi 4629 xxxx xxxx4007
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Mr. Gandhi,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0b9wu) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Paras bahl
                                  from Delhi, Delhi
                                  Mar 28, 2015
                                  Resolved
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                                  Resolved

                                  Address: New Delhi, Delhi

                                  I am Paras Bahl working as software engineer. I have a demat account in ICICI bank. When I created the demat account, I was not told about the DP charges 55664745 DP CGHS and also I did not get any message alert in my mobile which is registered with ICICI. My ICICI account number is [protected]. I had never use demat account service but still 674Rs is deducted from my account. This is cheating case and i want my money back ASAP. Regards, Paras
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Mr. Bahl,

                                  We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    naren10290
                                    from Amritsar, Punjab
                                    Mar 28, 2015
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                                    Address: Chandigarh, Punjab

                                    Dear sir, I am Narendra Patil using ICICI credit card. As I miss my payment due date bank charges 955 rupees late fee on 7444 rupees It's completely unfair amount. They charge two times services tax and other amounts also. It is completely unfair amount so that I want relief from this late fee. They should charge only reliable amount.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    It's good initiative
                                    Dear Sir,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com
                                    Please mention the UID a0b8yq in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      mosapt1970
                                      from Bengaluru, Karnataka
                                      Mar 28, 2015
                                      Resolved
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                                      Resolved

                                      Address: Bangalore, Karnataka

                                      I had done final settlement on 16th October 2007, letter Ref # OCT/07/317 for credit card account no. [protected]. Provided all the details to them frequently to get the NOC. But instead of settling the issue they have uploaded in CIBIL. This is mere harassment to the customers. Because of this I am facing lots of problems and lost mental peace. I need immediate solution to this.
                                      Aug 8, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We're sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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