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ICICI Bank Complaints & Reviews

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Updated: Feb 2, 2026
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A
anirbandutta
from Kolkata, West Bengal
Apr 6, 2015
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Address: Bankura, West Bengal

I have visited the ICICI bank (Bankura branch, West Bengal) on 4th april to open a FD account.But the bank representative showed me a plan, Saving Suraksha in which he said if you invest 50000 per year for 5 years then after 10 years you will get the return of 4.8Lakh aproximately.Also other benefits like tax free and acctidential death etc. At that moment I decided to open an Saving Suraksha account as I thought it is very good plan. But later on sunday I checked the plan from internet and found that after 10 years I will get the amount maturity benefit 3.4 Lakh maximum.Then I contact with the bank and they said that your capital 2.5 Lakh will be added with your maturity benefit and you will get more than 5 lakh.But later I got a call from ICICI head office mumbai and they said no you will not get your capital amount at the time of muturity and only 3.41Lakh will be provided to you.So I am confussed now who are telling the truth.Please help me and take the right action.
Aug 6, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Mr.Dutta,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2i5pe) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    RATNA100
    from Mumbai, Maharashtra
    Apr 6, 2015
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    Address: Bardhaman, West Bengal

    Dear Sir/Madam, I would like to inform you that i had open a savings account[protected] last month in your bank, and i wish to operate my account thru mobile banking.My registered mobile no is [protected]..I have try to contact several times with your customer care service and also i convey my grievence regarding the activation of i-mobile to your local icici bank personals. Unfortunately i have not get any positive response, kindly do your needfull so that i can activate my i-mobile and can operate smoothly my account. your response in this regards are highly appretiated. Regards Surajit Das savings accnt no[protected] mobile no-[protected] Durgapur West Bengal
    Aug 6, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Mr. Das,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      K
      kkamlesh.v
      from Mumbai, Maharashtra
      Apr 5, 2015
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      Address: Ahmednagar, Maharashtra

      DR SIR Mera icici bank me sallry ac hai 4/4/15 ko mere ac se 2100 rs kat liye gaye Mene mini statement nikala to usme paya ki Inter bank i Lukha hua tha jab ku sallrt ac hone per kis bat ka charge Pahle mera ye ac borivali me tha sallry ac Bad me mene ye ac ahmednagar me sift kiya .aapke bank k employ ko bataker ki mera sallry ac hai mughe yaha per sallry ac karna hai Mughe mere pure paise vapas chahiye Mera ac no hai [protected]
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        R
        RajeshV.3
        from Mysore, Karnataka
        Apr 5, 2015
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        Address: Bangalore, Karnataka

        I have booked 2 railway tickets on 1st April 2015 . Ticket charge for each ticket was ( including IRCTC service charge) Rs 11504.94 . I got an SMS mentioning transaction of same amount also. But when I saw the credit card statement, the amount charged is 11700 +... When I called customer care, they told, 1.8% extra charge for ticket booking using IRCTC. But then why it is not giving separately in statement. How can they charge extra with out mentioning anything. I think t is an unfair practice from ICICI Bank. Is this case with all credit cards ? IS RBI is aware of such malpractices ??
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2i0r3) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        I had already raised a complaint 10 days before...ref : SR[protected]. But unfortunately didn't get any response till now.
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          V
          veno1992
          from Chennai, Tamil Nadu
          Apr 5, 2015
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          Address: Chennai, Tamil Nadu

          Hii this is vinoth i have send several mail to customer.[protected]@icicibank.com regarding my issues still i did not get response pls help to solve this issues Dear Team, This is vinoth i have salary account with ICICI Bank Kundrathur Branch my account number is[protected] na my debit card is blocked pls release my card. Bank Details : Bank Name : ICICI Bank Ltd Account Number :[protected] Branch : Kundrathur, Chennai. Dear Team, Still i did not get any response from u i have send mail to u several time so pls call me and close my issues 1. My debit card is blocked so release my debit card Number is [protected], val thr 06/19, Dob is 24/10/1992 2. I cant able to transfer fund Bank Details : Bank Name : ICICI Bank Ltd Account Number :[protected] Branch : Kundrathur, Chennai.
          Aug 6, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            N
            nisar253
            from Bengaluru, Karnataka
            Apr 4, 2015
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            Address: Anantnag, Jammu and Kashmir

            Dear Sir, My wife's icici bank account no.[protected] has been fraudulently debited with an amount 0f Rs.2300000 by 1.13pm on 4/4/14. The money was transfered from my icici salary account[protected] to my wife's account few days back by bank authorities . on 4/4/2014 received on cell phone that the account no.[protected] has been debited with INR 2300000 fraudulently. i tried to call bank authorities but of no avail and ultimately by night by 1.46 am got a message from bank manager is there anything urgent which i replied yes, want to talk but he did not pick up the phone. Please on urgent basis look in to this FRADULENT DEBIT is recovered and credited back to my wife's account. As this is a big fraud want authorities to act fast and save innocent clients. Waiting for fast recovery of the amount debited from my wife's account. nisar ahmed H/O Kaisreen Praveen
            Aug 6, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              D
              dsharma6288
              from Mumbai, Maharashtra
              Apr 4, 2015
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              Address: Pune, Maharashtra

              Dear sir/madam As per discussion with you I am sending all the details regarding fraud transactions from my salary account no[protected]. Pl. note that first transaction was done on 11.12.14 to VINPAYU after that I have closed my debit card on 11.12.14 on same day. After that I have received New card from Icici bank on 20.01.2015 again fraud transactions done with new card on dated 24.01.2015 & 26.01.2015. Pl. do needful, Thanks, Please note that there is Fraud transactions are being done to Zaakepayment service, PAYTMMOBILE and VINPAYU from my ICICI Bank account no[protected] and[protected] WITHOUT MY PERMISSION on dated 11 Dec 2014 24 Jan 15 27 Jan 15 OF AMOUNT RS 149891.00 There is no convincing response from Icici Bank Please look into this matter and take necessary action pl. My details are mob [protected] Hope that you will understand my pain and help us to revert this amount to me. Devendra Kumar Sharma Mob. No-[protected]
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                bharatkoshik
                Apr 4, 2015
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                Address: Mumbai City, Maharashtra

                My name is Bharat mehta iwas opened my wife accaunt (woman ac with zero balance)wiht 6Month RD ac 2000/rs pm . But now bank was charged nearabout rs1000/ low balance and also increased my RD of 6month to 15month withaut any notification.so pleas help me in it & reverse my all my mony with RD ac mony. My wife ac deyail Ac no[protected] Parwati bharat mehta Rd[protected]
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Mr. Mehta,

                We are sorry to hear about your concern. Our official will get in touch with her. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  Swaminathan G
                  from Kotamangalam, Kerala
                  Apr 4, 2015
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                  Address: Chennai, Tamil Nadu

                  me To ICICI Bank ICICI Bank CC Swaminathan Ganapathy Today at 2:41 PM Sir, Credid card No.[protected] Bill for April payment Rs22340/- was put in Gandhi Nagar Adayar inside Bank Drop box on 23-9-15 by chq dated1-4-15. It has so far not been encashed. Your xerox machine was unserviceble which gives instant receipt and the bank staff informed me to put oin the drop box which I have done. If cheque not received by you it is not my mistake. I have adequate cash in my Bank Account. Confirm receiptof my chreque No penalty to be levied to me for not cashing the cheque in time Dr.Swaminathan, MD Wing Commander Veteran [protected]
                  ICICI Bank customer support has been notified about the posted complaint.
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                    H
                    HPMEHTA-AHMEDABAD
                    from Bengaluru, Karnataka
                    Apr 4, 2015
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                    Address: Ahmedabad, Gujarat

                    I am a having Tax saving bond 022005-TSB-Two dated 08.04.2005. Redemption date was 08.04.2010. but till date I had not receieved my matured value or any communiction from icici bank. Hence I would request to look into the matter. Bond holder no :[protected] Certificate No : 2230 No of bonds : 2 Distinctive No :[protected] Thanking You Hitesh Mehta Ahmedabad. [protected]@gmail.com
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Mr. Mehta,

                    We regret any inconvenience faced. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    It's more than 15 days from our complain.No one from ICICI bank has contacted us.

                    Thanks.
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                      M
                      mishravikrant
                      from Mumbai, Maharashtra
                      Apr 4, 2015
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                      Address: New Delhi, Delhi

                      Hi, I have applied for home loan from ICICI Bank and given all the necessary document for processing including check to someone named MAYUR CHANDANI. But they took time for processing and in between I have also applied for Home Load from DHFL. The DHFL guys process my case faster as compared to ICICI and bring the sanction latter, two days later ICICI also offer sanction latter, Since I am running out of time for loan, I accepted the DHFL loan and told the local guys named Santosh Rai from Bahadurgarh ICICI branch to stop processing my case as I have already decided to take loan from DHFL. But instead of my request to process further they went ahead and put a Rs 13933 check for processing without letting me in confidence. I know they need initial payment for processing but Rs 13933 is far more than their normal processing charges. Therefore I want rest of my amount back.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Mr. Mishra,

                      We are sorry to hear about your concern. Please write to [protected]@icicibank.com with your contact details. Kindly mention the UID a2hw2y in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      The ICICI customer care justify, what they did

                      this is what I have written in response

                      Through Your mail I came to know that a loan Rs. 24, 80, 000.00 has been sanction against my name. even though I have not receive any information from anyone, forget loan, I have not received even sanction later, How can someone sanction loan without my consent. I have even told Mr Mayur Chandani not to process my loan. I have not signed any stamp paper which is issue by court which is required for loan sanction.

                      Just to achieve their target and commision, They proceed further and did all to without my permission. not even once I told not only Mayur but also the guys named Santosh Rai of Bahadurgarh that my loan is already been sanction by other bank. Mr. Mayur even told me that he will somehow managed to that I have to pay half the amount of processing fee.

                      Few explanation I seek from your side.

                      Can you show me any acknowledgement that I have receive sanction later. I have not received any till date via mail or personally.
                      How can Bank proceed further without taking any extra cheque and other document signed by me.
                      Who authorize Mr Mayur to proceed further eventhough I have told them clearly to not proceed further since a loan has already been sanction to me by other Bank.
                      Where It is mentioned That I have to pay 0.5% of loan amount as processing fee.
                      Will this amount also aplicable if I had applied for pre approved loan.
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                        kiran reddy palla
                        from Chennai, Tamil Nadu
                        Apr 4, 2015
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                        Address: Hyderabad, Andhra Pradesh

                        Hi, I am having Salary account in ICICI panjagutta branch from 2011 and my account no. is[protected] My contact number is : [protected] I was just checking my bank statement and my account has been debited by SMAB charges S tax 43.26+ 393.26 for the month of jan15, feb'15 even jul'14, dec'14 I don't have any mail informing about this SMAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006.
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Mr. Reddy,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          P R B RAO
                          from Mumbai, Maharashtra
                          Apr 4, 2015
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                          Address: Visakhapatnam, Andhra Pradesh

                          My credit card number [protected]. I never keep outstanding amount against card. I am not getting statement against my credit card in time and penalty of 500 is charged unnecessarily. I have paid it. I want cancel card due to poor services .My contact no [protected]
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Mr. Rao,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            Varneet Dour
                            from Raipur, Chhattisgarh
                            Apr 3, 2015
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                            Address: Indore, Madhya Pradesh

                            Dear Team i RAHUL DOUR residing 22 sajan nagar indore mp, i got a sms from icici bank on 02.04.2015 at 08:21pm that tranx of rupees 56000/- has been made by you at reliance digital hubilee. i didnt give my card to anyone to process the same.this is the fraud happend to me. request you to please check the whole incident.& refund my amount within 7 days, i also complaint to icici bank please find sr id[protected] sr[protected]. KIndly help on urgent basis. regards. Rahul dour [protected] [protected]
                            ICICI Bank customer support has been notified about the posted complaint.
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                              Sivaravindam
                              from Attingal, Kerala
                              Apr 3, 2015
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                              Address: Mumbai City, Maharashtra

                              I am a ICICI credit card holder since 1991. On 18/11/2014 a debit of Rs 4951/- being Airtel Payment from Mumbai was made from my card [protected] (ICICI).I have made complaint to ICICI Bank and with local police. If you can provide any information by whom or on who's behalf this payment made to locate the culprit. If possible Pl help me
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                                I
                                iGauravDixit
                                Apr 3, 2015
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                                Resolved

                                Address: New Delhi, Delhi

                                Respected sir, I took a home loan from ICICI bank having loan account no: LBDEL[protected] against a under construction property in resale. An amount of 25 Lacs has been sanctioned from their Green Park, Delhi branch and a disbursement of 17 Lacs has happened to Mr. Naresh Kumar & Mrs. Punita Rani, who are the initial allottee of the property on 31st December through Cheque No. "604347"(As per bank records). This disbursement has happened without collecting property papers from builder and in absence of lawyer. I raised a complaint in ICICIs customer care 3 months back but bank is constantly giving me new deadline every time. Till date, they have neither taken the responsibility of the fraud nor taking any action against bank employees or Mr. Naresh Kumar. My EMIs are regularly getting deducted and I have not yet been provided with the builder-buyer-agreement copy by ICICI bank. When, I approached the builder, he said, this property could not be transferred on your name because original allottee has not yet cleared his dues amounting 8.5 Lacs (Approx). Both ICICI officials and seller, Mr. Naresh Kumar is not taking any action to clear their dues to builder. Sir, Please take immediate action to get my EMIs stopped by ICICI bank and make them provide me complete refund with penalty of the amount deducted till date. I am getting into very deep financial and mental trouble due to it and running behind ICICI bank since last 3 months. Thanks & Regards Gaurav Dixit Ph# [protected]
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Array
                                Dear Mr. Dixit,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Rajesh ICICI
                                  Apr 2, 2015
                                  Resolved
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                                  Address: Mumbai City, Maharashtra

                                  Hi, I have a home loan with ICICI bank via loan account number: LBTNE[protected]. As per written agreement with builder and bank, it was agreed that ICICI bank would debit pre-emi to the builder till the date we receive our flat posession or 24 months whichever was later. After a lot of followup we received posession via formal posession letter from builder on 1st April 15 and 24 months of agreement was valid till Aug 2015. However from March, Mr. Amit Singh from ICICI Thane branch started sending me mails that pre-emi would get debited from my account, inspite of me clearly telling him not to take such action on my bank account without my confirmation. During this process, Amit Singh not only discussed my situation(banker customer information) of getting the posession and challenges I had with the builder( since they claimed that they had given posession on oct 2014, which I have challenged to them and they have agreed that it was a mistake) he also took a decision to debit my account without my confirmation on the same. I had sent mails to headhomeloans, but they also do not intend to listen to thier own customer and take builders side. Let me know what are the next steps and whom should i discuss this, to get my money back from ICICI bank for the wrong EMI.
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Mr. Rajesh,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    R
                                    RAJESH999
                                    from Bengaluru, Karnataka
                                    Apr 2, 2015
                                    Resolved
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                                    Resolved

                                    Address: YSR, Andhra Pradesh

                                    10, 000/- FRAUD DEDUCTIONS DONE Hi, I'm Rajesh previously im using ICICI Bank salary account, now past 2years onwards im not using my account. But unfortunately for family urgency need my brother 20, 000 transfer through my account yesterday. Now today morning it will credited to my ICICI account then within a 5min nearly 10, 000 debited from my account. Even if im not using my account also why they are deducted that much huge amount without intimation, So please take a complaint for this and help ASAP. ICICI BANK A/C Details: A/C NAME:K.RAJESWARAIAH GOUD A/C NO:[protected] IFC CODE: ICIC0000676 Branch: RAJAMPET Thanks &Regards, K.Rajesh [protected]
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Mr. Rajesh,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Tripti Dutt Naithani
                                      from Delhi, Delhi
                                      Apr 2, 2015
                                      Resolved
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                                      Resolved

                                      Address: Darjeeling, West Bengal

                                      My dad went to deposit some money in siliguri branch for delhi account. There is a machine placed to deposit the money by the M achince showed that pancard is not updated okay fine then dad went to the teller to deposit money and they said that they only deposit the money for the siliguri account. I mean really they are only paid to take the payment for the siliguri accounts. And when I called the bank then the branch manager told that they were taking school fees and in between they cannot take saving account money. Don't know what he means. Really rude bank manager. Doesn't know how to talk to customers. Branch manager name some finest verma
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Mr. Naithani,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2hs2i) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        D.DESHAKUMAR
                                        from Delhi, Delhi
                                        Apr 2, 2015
                                        Resolved
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                                        Resolved

                                        Address: Chennai, Tamil Nadu

                                        Icici bank chennai(Pammal branch)

                                        I am d.Rajasekaran dropped in to icici bank pammal branch(Chennai) the sent a person name shahul.

                                        Shahul he came and miss guided me telling me that online ssi icici won't accept it so he told me to give money for a registered ssi and also he asked me money for service tax also...

                                        Even though i told him that online ssi is enough but he insist me and forced me to give money.And at the same time he miss guided me that icici is going to close zero balance current account...

                                        I was in a situation that i badly was in need of icici current account so i gave a cheque and rs.5, 500 cash to him on 15 th february 2015...After that he never called and never informed me and went to his home town...I took his no. From bank and called him he said tommorow tommorow and dragged till march...

                                        Suddenly he came on 4th and disturbed my mom who is a heart patient coming and disturbing her and ringing bell 5 times when i am not at home...Even though my mom told him i am not at home but still he came and disturbed her...

                                        When i reached he came and asked another cheque telling my account is ready and icici need 1 more cheque...I asked for a service tax and registered ssi..He said its ready...I asked him to show he told kept if office...This happened on 4th march...

                                        After that he left and never came back...On 8th march he came...Then he gave online ssi and in that registered ssi the date was written as 6th march...

                                        He is no. Fraud and asked me more money i said i gave already but he insist me and asked me rs2000 more...When i told him that i will call customer care and complaint then he said dont do and he will give money back...

                                        I got proof we took a video proof of him in our cc cam... I dont know where to submit and make complaint...

                                        Even after this mail if icici never fire him then its shows that icici is holding hands with those frauds...


                                        My name: d.Rajasekaran
                                        Status : current account
                                        Branch : icici pammal(Chennai)
                                        Mobile : [protected]
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Mr. Kumar

                                        We are sorry to hear about your experience. Our official will get in touch with you to assist you with your concern. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
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