ICICI Bank Complaints & Reviews

My Name is Clifford Edmonds, A long term customer of ICICI Bank . My Credit Card No. [protected], Mobile No. [protected], email : clifford.[protected]@gmail.com. On the morning of 17th Dec 2014 at 10:51am, I received a call from a person claiming to be from ICICI Bank credit cards.( His no: [protected] ). He said he was calling to do a varification of my new card and needed some details which I promptly provided. soon after I received an SMS @10:56am from ICICI with my OPT, thinking this was a genuine call due the SMS from ICICI, I provided this number to him as well, not realizing I was being conned.Shortly after I received another SMS from ICICI saying that a transaction was made at on my Credit Card at SHOPPING GYAN for Rs. 9, 996. As I was busy the whole day, I did not notice the message until later that evening. I promptly called up ICICI Bank Customer Service and had my Card blocked. customer service said that nothing could be done as the transaction had already been done and advised me to file a police complaint.The Next day ie. 18th Dec I filed a police complaint the next morning and also went over to my local ICICI branch and filed a TRXN Dispute ( SR[protected]. I understand that the settlement to the merchant takes 2-3 days to settle, even though the 3D PIN was provided, the customer should have every right to cancel the payment to the merchant especially if it a FRAUDULENT TRANSACTION. I noticed through these complaints forum that this is not the first time that SHOPPING GYAN & ICICI are involved, and ICICI does nothing to help a long time customer and washes its hands off the whole situation. Please look into the matter and revert as soon as possible, maybe some laws/ rules need to be changed.

Hi, I am not sure what kind if charges are bank applied and deducted 3002.81 Rs from account. Here is what it shows in my statement: BIL/[protected]/NchgRs2.50STRs0.31 Dr 3, 002.81 I have not made any transactions at all which can cost me with extra charges. Someone need to explain me and get that money back in my account. Wondering if I have to change bank now. Bank are suppose to be trusted and if I have to look into all details then I do not need bank for that. Looking forward to hear from you. regards, Ramya

First time I see a bank with most cheap and pathetic customer care service. I have a salary account in ICICI bank but looking for other better options and would suggest to transfer all salary accounts to other bank in my company.

Even unable to provide a common toll free 24X7 number for their customers. They have a show off toll free number[protected] for limited time frame that first asks for request number and when u entered a request number it gives some excuses and ends up the call so quickly. This happens with me with 3 request numbers got recently but no good results.

There are several different numbers of customer care for different regions which are chargeable, It means customer who already suffering from there pathetic service or have some urgent query, need to pay themselves to reach there customer care executive after wasting a lot of time with large set of stupid IVR options.

If ICICI don't want to hear or get in touch with their customer facing any issue with their services then they should mention this huge lack of service point at all their advertisements so that customer can be aware and select a more responsible bank.

@ICICI Bank - kindly provide a proper easy to reach 24X7 available toll free customer care number otherwise surely u will loss lot of customers due to this huge irresponsible system.

My contact number is [removed]

Dear Sir/Ma'am, I am Aarcha J S, an ICICI Credit card holder. My details are: Name: Aarcha J S Credit Card Number: [protected] I had applied for this card in 2012 when I was working with Tata Power Company Limited, Technopolis, Mumbai.I was asked to provide my work proof as it was told by ICICI Credit card authorities that it would be easier to get a credit card if I furnish my work details. Hence as a proof I provided my driving license, Tata Power identification card.As my accommodation proof, they asked me to provide a local address proof.Although I mentioned that I wasn't a native of Maharashtra and I am staying in a company provided accommodation, they seemed to be adamant and hence had to provide my local address proof(electricity bill of my then residence). So my credit card was given to me with these details: Name(as on card): AARCHA NAIR(it was told I cannot have alphabets as my surname so they put my fathers surname "NAIR" as mine). Contact number:[protected](Mumbai number) Address: Office address email address: Office mail address(aarcha.[protected]@tatapower.com) I left Tata Power after a year as I had intended to go for my higher education.Currently am doing my masters from National University of Singapore. I couldn't change my contact details as I had to leave Mumbai on a very short notice.Till a month back, i didn't have much problem with my credit card as the transactions I used to make were without any OTP password and I used to view my bills online as it was readily available once my card number, validity info were entered. Since November 2014, an OTP password is being asked while carrying out my transactions.And the password would be sent to my Mumbai phone number(which I am no longer using and is currently given to another individual by the service providers). Because of this I had to contact the Mumbai branch through my friend.They asked me to be personally present at the bank to make changes.Hence during my holidays a week back, I visited Trivandrum, kerala ICICI Bank branch(I am from Trivandrum, Kerala) and talked to the authorities. I was told that they can do nothing about it as my name is "AARCHA NAIR" and is not "AARCHA J S" in their system. My email id, phone number, and address have been changed.And now I cant even view my online bill.' I am left helpless.They are not even providing me a solution.I am ready to cancel this card but what about the bills?If ICICI bank claims I am not the person who took the credit card from you, am I still liable to pay all your bills??? Meanwhile before approaching the bank, I had sent a personalised mail to customercare(please go through the trailing mail for details of my conversation with customer care) and I get no replies after the first response since November 3, 2014. I have also hinted ICICI bank through facebook.What more should do? Please respond.And whats wrong with your webpage?I cannot even get contact details of your bank. Thanks & Regards Aarcha J S

Hi Team, I have used ICICI credit card to buy only Lenovo K900 cell phone apart from this I did not do any purchase or transaction to buy any product. I received 6800.69 purchase charges on 15th Dec.14 statement. Which i have not purchase any thing and it is a non purchase charge for me. I have called to ICICI credit card customer care but they have not clarify my query. This is a poor service from ICICI credit card customer care service. Please help me on this. Regards, Nandeesh Patel. [protected]

My Name is Bapi Das. I, ICICI Credi Card Holder .My Credit Card No is [protected] . My Address is HNO 2/53 NETAJI NAGAR NR NARMADA SCHOOL KOLKATA 700092.My D.O.B. 19/11/1969. MY Pan Card No. AHFPD3158E. PLS INCLUDE MY PHONE NO . [protected] .

I am getting number of mails on debit card transaction where I do not hold that account. Number complins I have made on ICICI Bank site but no response. Raghunath Panda panda.[protected]@gmail.com [protected] [protected] Forwarded message[protected] From: alert @ icicibank . com <[protected]@icicibank.com> Date: Mon, Dec 15, 2014 at 7:40 PM Subject: Transaction alert for your ICICI Bank debit card To: PANDA.[protected]@gmail.com Dear...

Hi ICICI Team, I am really very unhappy for the kind of service and over charges you applied on my credit card ...Where I have been a loyal customer for you since 2010. My credit card limit is 35000 I never over used amount or swiped my card anywhere over 35000.But in the month of May 2014 I exactly used 34388.55...Again I want to remind you that I am eligible to use 35000 amount if its available in card. But what your ICICI team did is for the next occuring statement they added up the interest charges for this 34388.55, interest charges are 1153.85 and service charge is 142.62 " I dont know what kind of service you offer by charging this service fee" ...SO THESE ARE APPLIED AS INTEREST FOR THE AMOUNT I USED """ but but I DID NOT OVER SWIPE MY CARD" from that month till today I am been charged Overlimit fee as 500 rs and funny part is there is seperate service tax for this overlimt fee which is 61.80 rs. The reason we opt for a statement message to our phone is so that we can atleast pay the min due amount until we clear the total amount. BUT THIS IS MISUTILIZED BY THE ICICI BANK TO THE CORE. on top of this if you look at my july statement I redeemed my reward point for which I was charged 75 rs for redeeming as fee( again an other funny thing is we have rewards since we used the card..they give ads saying that we get rewards if we use card but to redeem them also we have to pay them and again SERVICE TAX IS APPLICABLE ON IT AGAIN. MEAN TIME WHEN ALL THIS IS HAPPENING I USED MY CARD TO PURCHASES ONLY IN MONTH OF JUNE AND MAY """ MAKING REGULAR MIN DUE AMOUNTS ON TIME". ADDED TO THIS IN THE MONTH OF AUGUST MY OUTSTANDING IS 33240.84 FOR WHICH icici team added overlimt fee-500, service tax 61.80, again service tax 154, annual fee -500, interest 1250.23, again service tax 61.80.with all this applied on that billing again fo rthe next month they added over limit fee. This is going on from past 7 months.If this is how you people are fooling an educated person like me...how about person who dont understand all these things. This is really a very bad experience.I was told that there will be an yearly fee only if I dont use 35k per year on that credit card.but here I used though you applied unnecessary charges every month. From past 6 months I have been charged extra 561.80 rs every month where its not my fault /OR I DID NOT OVER USE OR SWIPED MY CARD. IT HAPPENED BECAUSE OF YOUR CHARGES. ITS AN INTEREST CHARGED FOR THE AMOUNT USED .HOW WILL IT BE A OVER LIMIT? DOES IT MAKE ANY SENSE ? If am used entire amount 35k of my card then interest charge + min amount of the total used amount should be you MIn amount Due, which we would be checking and paying it back to you. But adding interest and making it as overlimit and applying overlimt fee is a literal fraud.I really had a very good trust and opinion on ICICI bank But seeing all this am really afraid what would have been happened in my past payments and how much extra I have been charged. I request you to reach me out Immediately and sort this issue please.Can contact me on my email so that we can have further phone conversation.keerthi.[protected]@gmail.com

Hi I have taken gold loan on[protected] at the rate of 12.50% with icici bank. When i yesterday went to close this loan they saying that rate of interest is 16.5%. I have acknowledgement which they given on the day when i pledge the gold please kindly check &amp; do the needful. Thanking you Regards chandrashekara.p [protected] [protected]@yahoo.com

Refer ICICI Credit Card No[protected]. Bill for the month of Oct., Nov have not been received till now. Since, I have made certain transactions on card, and to make payments, I got in touch with Bank official and inquired about my Bill. Then, learnt about the fine.My past records are very clear. I have been making regular payments. As, there is no fault of mine in delaying the payments, you are requested to reverse the fine and taxes.I also request to look into the matter and ensure timely delivery of Bill.Thanks & regards.

Hi Team, I recharged my phone today for 100/- Airtel from ICICI Prepaid recharge option. The amount has been deducted but I still have not received the recharge. There is no Customer Care number in the portal to request on the above mentioned issue. Please can you credit back the amount to my account: Following are the details: Debit Account :[protected] Reference ID :[protected] Transaction Amount INR :100.0 Customer Identification Details MOBILE NUMBER: [protected] Please look into this issue ASAP. Regards, Namrata

I am Ramakrishna. 495.00 Rupees has been deducted from my account as[protected] DP CHGS TILL OCT-14) DP charges on 12/12/2014. I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction message to my mobile. I need justice and my money back immediately.My Account Number is S RAMAKRISHNA[protected]

Hi, I have been charged on late payment fee and interest charges with service taxes and the total amount of the bill for the month of November is Rs. 1390.63, (break up is indicated below), I'm disputing these charges since ICICI never sent me the statement for the 1st month (both hard and soft copies) and eventually I was waiting for their confirmation in order to make the payment and no one turned up and finally some one did reverse the charges post my escalation. At a later stage, I was charged the annual fee which I was not told about while I signed for this credit card and I was very upset about their process of penalising the genuine customer hence I wanted them to reverse these annual fee so that I can make the rest of the payment but none of them turned up from ICICI Bank even though I did send them numerous reminders. Finally, I stopped using my credit card from past 2 months because I wanted the bank to reverse these charges so that I can start again but they went on adding late payment fees and interest rates with service taxes month on month and now the total figure is Rs. 1390.63. I have been using my salary account from ICICI bank from past 7 years and I didn't face even a single problem then but when I started this so called first credit card it's like never ending issues. All I wanted now is to reverse the complete charges since I have all the e-mails as a proof which I have followed up with them but none replied, if the bank doesn't have faith on me then they can cancel my credit card immediately but yes they would be losing a genuine customer, thank you. I would really appreciate if some one can contact me immediately. FYI, my credit card number is [protected], please do let me know if you require any other details, thanks. My contact number is [protected] and my e-mail id is [protected]@gmail.com Break Up for this month: Late Payment Fee: 500 Service Tax: 61.80 Interest Charges: 32.53 Service Tax: 4.02 Total: Rs.598.35 Previous Balance:792.28 Final total: 598.35+ 792.28=1390.63 Regards, Zia

Name Chetan singla Card no.[protected] Last three month we have not received the card statement soft copy/hard copy, Kindly provide the same urgently, we will not pay any interest if charges. 3-4 request already given for statement but nothing has been done so far

Good day Sir/Madam, Over the last several months I have been trying to get the refund of my wrongly deducted Tax but it seems the People involved are too inefficient to help me out. Several mails have been sent & also the hard copies of all required documents have been sent but nothing seems to happening - every time they say it shall be sorted out in 2 -3 working days !! The people I have been in touch with are : Ms Pallavi, Mr Majid khan, Ms neha & Mr Udit ( Vashi ICICI direct office ) .. All of them keep pestering me for various investments insted !! Please look into the matter urgently b4 I opt for other options. My a/c No ...[protected]-NRE - hope to hear from you soon. Thanking you. S.K. SARKAR

Hi Sir, I've a debit card of ICICI Bank and i tried to withdrawal amount from PNB Bank ATM Machine at 7th December 2014 but when i enter the password and choose the withdrawal option PNB ATM Machine hang. then I tried a couple of time to cancle the transaction but nothing performing by ATM Machine due to hang then after 10 minutes i left the ATM Machine and after 10 minutes i received a message that 10000 rs debited from your account while i didn't received money. then i log the ticket in ICICI bank for the same complaint Ticket number is SR34586870 give the 7 days process time. And on saturday i received the message from ICICI Bank that your complaint has been declined because it was successful transaction. Then i log a ticket again in ICICI Bank for the same and they issue another ticket SR[protected] and now told me that it'll take 30 working days. It's my humble request to you that please help me to get back my money by bank. Thanks Bhoopendra singh

Dear Team, Please help ! My debit card has been blocked as I have entered my pin 3 times wrongly. Even 'm unable to access internet banking option as my password has been expired. Please do need full. My account number is :[protected]. Regards Shalini [protected]

While i try to buy something from online, i am facing transaction issue on time of online shopping. in time of transaction it was shown as error page, but it updated as a transaction in mini statement. on time of online shopping the transaction showing successfully placed in mini statement but the merchant site not getting the transaction. could you please help here. Transactions are made two different date from ICICI bank site. but till now i am getting error page after transaction.

Dear Sir, My name is Renoob.CJ/ I had a Credit Card of ICICI Bank with number [protected]. That card is Settled on[protected]. One Lady from ICICI from Chennai . She has told me that At the time of Settlement she will raise NOC with in 7 days. Her name is Vijayalekshmi [protected]. And the Chennai number is[protected]. But after 7 days while i call she is not responding and she rejected the call . I am looking for a good Service from ICICI Bank. But this employee is cheated me and didnt get my NOC..Sir i want NOC. ICICI person cheated me. With this wrong information what i want to do, kindly solve this Complaint. My friends are saying for Legal against this Lady for giving wrong information, If this will happen i want to for Legal. Kindly take necessary action against this lady for the wrong commitment to take payment from the Customer.Sir i am Eagerly looking forward your favourable response. Thanks & Regards Renoob. CJ [protected]

Dear Officer, I have a ICICI bank credit card with the due date of 08-Dec-2014 in the current bill. I have made the successful payment on 05-Dec-2014 through ICICI Bank click to pay of Rs. 43250. Screen shot is attached herewith. ICICI Bank has still tried to debit the amount from my saving account on 08-Dec-2014 of Rs.43250. That much amount is not available in my account so they have charged me a Fine of Rs. 971.81/- My only request is that I have made the payment witinin the given time to ICICI bank. So the Charges aplied to my credit card should be reversed. Request your positive help. Regards, Udaysinh [censored]ole. Mobile No:[protected]