ICICI Bank Complaints & Reviews

Dear Sir Details of complaint: Debiting INR 1645.12/-from May-14 to Oct-14, i.e. MAB Charges, which was not inform by Bank person when account open & it was wrongly debited as it is 0 Balance Saving A/c for women. > Kindly reverse INR 1645.12/- & do the needful. > Thanks & Regards > Ritubala Lodha > Product: Savings Account > Account No:[protected] > Mob No.[protected]

Dear Sir, I have paid full settlement to my ICICI credit card Number [protected] dated 24-Mar-10. But still I didn't get my NOC from ICICI. Meanwhile I am keep on getting call from the Bankers and stating to settle my credit card at the earliest. When I check with them, they have told that nothing has been updated in their system. I have the proof all the cash vouchers. Kindly help me to get the NOC from ICICI. Regards, S. Sornaraj +[protected]

Dear concern, I am Aneesh v m from Cochin, I am using ICICI bank visa platinum credit card holder and the card number is [protected], and its valid from 07/14, but i am worried about becoz, its creidt limit is only 20, 000/ only but i want atleast again 75, 000 so please do something and increase the limit. [protected]

Respected sir, i have made a debit card purchased of Rs2883/- from Mahalaxmi provision store the same amount was debit from my account[protected] .But in Mahalaxmi transaction slip it is showing SALE REVERSED. CANCELLED TRANSACTION FAILED. I have complained in customer care OF ICICI BANK also, complain number SR[protected].it is my request to reversed the same amount to my account AS SOON AS POSSIBLE.Please do the needful.

Dear sir I have made a transaction of RS.2850 vide my credit card no. [protected] on 10th nov 14 . This transaction was made on website www.ccavenue.co ordering some items. I have not received the items till date. I am not getting any response from them to my mails and not able to contact them on phone. I hence want this transaction cancelled. I request u to pl do needful. Further I tried to contact your customer care no to lodge this complaint but I am asked to enter my 4digit ATM pin of my credit card which I don't have. To generate the pin I am asked to dial from my registered mobile no though I have dialled from the registered no only. The call is cut off and I am not able to talk to any of your customer care executives. I get all messages of transactions made to the same mobile no. So is this not the registered no. Why am I not able to get thro. Pl advise. Looking forward to hear on both these issues. Regards Sandhya niranjan No 4 Mahanth layout Bull temple road Bangalore 560019

Hi, I am Rajeev working as a software professional. I have a demat account in ICICI bank. Today I checked my bank transactions and to my surprise I found that there is Two debit transaction 'one transaction is[protected] DP CHGS Till sep-14- INR 238.76 and second transaction is[protected] DP CHGS Till sep-14- INR 435.40. When I created the demat account, I was not told about the DP charges and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. This is completely unacceptable and I want my MONEY BACK... Thanks.

C O M P L A I N TICICI Credit card Customer Care Divison Dear Sir/ Madam I am using a credit card No.[protected] of your Bank Every time I am penalized for the Rs 500/- as a late fee charges.While we are deposited check in the drop box well in time ALWAYS.When we have checked with the customer care they are saying as you are giving NON ICICI cheques. And you will have to deposit 5days before the due date.We donot understand this policy. While at the time of giving Credit card no body informed us this conditions. Neither after that any body informed us later. Nor it is printed on the statement we are getting every month.What does the last date means????For your information we have receive the statement on 21st of November2014and the last date is 23rd of Nov.When we informed the customer care that we have received the courier on 21st Nov. They said we do not now we have given statement to the courier on 17th Nov.That means to hand over the statement to the courier they treat that they have handed over the statement to the customers.This is an harassment to the customer.Dears If you have policy as mentioned above why you are issuing Credit cards to the Non ICICI account holders.I request you to wave the penalty Rs 561.80 from us with immediate effect.Other wise cancel our credit card. We do not want it any more.As we have no further plan to open an account with ICICI bank. Re the waver pls advise us by return mail as tomorrow 23 rd Nov is the last date.Looking forward to an early and positive response.Thanks and best regards SanjeevAngrish Mob:[protected]

ICICI and its senior management is not at all willing to help its customers. The bank just know how to keep an account holder's money with them and when that same account holder asks for any help, ICICI just ignores and avoids account holder compaints...really shocking... Regards Rahul [protected]

I had transferred 33, 000 INR to my ICICI bank tharwanganj, Lakhimpur Kheri branch on 21 August 2014. The money has till on date not been debited, neither has the sum been refunded to the Axis Bank from which the online transaction was done. The branch executive Mr. Ketan Shukla and Miss Swati have been giving me false promises since past 3 months about my amount being debited soon. I am forced to presume under such suspicious replies that the bank has lost my transaction and henceforth the money has been bungled by the bank. Under such circumstances I will be forced to address the complaint to Ombudsman, Consumer Forum and also legally. This also serves as a very bad reminder of how ICICI Bank treats its customers.

Dear Sir/Madam, This is wrt the recent missing payment incident occurred at one of your branch. I had 43550 INR with me. Due to some reasons, I decided to make 2 payments to my savings account of[protected]. I made the first payment of 32000 INR and 2nd payment of 1550 INR. However, I handed over both the payments at once for your teller. As she was busy handling another customer, I think she might have mixed up the payments. However, she informed me the payment is incorrect and when I cross checked it was 31 denominations of 1000 INR. I told her to cross check her counter once again, as she might have mixed up the payments, as she was handling 2 customers. She insisted that she will cross check at the end of the day and let me know the status. But I did not receive any call or confirmation from her. I voluntarily dropped down to branch personally to check the status, she was very casual and told me she did not find anything. I insist this missing payment incident has to be investigated in detail and let me know the result. As I am having ICICI bank savings account from past 7-8 years, I would request the concerned authority to look into this and do the needful. I am concerned as the teller has not taken this issue seriously. Name of the branch: Hanumanth nagar Time of amount deposit: 11: 15 to 11:45 am Enclosures: Paid Counterfoils.

Dear Sir/Ma'am This is to inform you that we employee of Brands Academy have salary account in your bank in Malviya Nagar Branch. Recently we came to know that our de-mat accounts have been opened without permission. Its almost 2 week after placing request to close our de-mat accounts. But we haven't got any positive response from any side. We have informed Branch manager and staff members of Malviya Nagar and Saket branch but instead of helping they are giving stupid reasons. Name of the staff members of Malviya Nagar branch with whom we have share our problem are:- 1. Jitendra- [protected] 2. Amit Gupta (Malviya Nagar Branch-[protected]) 3. Preeti Kumari (Malviya Nagar Branch-[protected]) None of our employee have ever placed any request to open de-mat account. Its a humble request close our de-mat account as soon as you can & refund the money. Below is the list of employee's with account no and name. Ms. Richa Khatri[protected] Mr. Amit Chauhan[protected] Mr. Sushil Kumar Nayak[protected] Mr. Mohit Srivastava[protected] Ms. Rufaida khatoon[protected] Thanks & Regards Brands Academy Shop no 10, 2nd floor, New Market Malviya Nagar, New Delhi Tel-:[protected], Mob-: +91 [protected], [protected]

dear sir mam this is to inform u that yesterday means on 20th nov 2014 i had been to u r nai sadak branch for depositing my cash in saving account number[protected] in the name of sneha malivya the amount was rs.15000 automatic deposit machine was out of service so i had filled the payin slip and third party form as snehas account in new delhi as i had been to mr.agarwal for his approval signatur on third party form he refuses to sign on it saying first u submit u r id proof i said sir why id proof is needed i ll submit u the original one he said that i dont know u go outside and make photocopy of it and than only i will sign on third party form. i said sir icici is having different rules in different branches how it is possible because same cash was deposited in jaljog circle branch without any arguement and also in shastri nagar branch later one o[censored] r executive mr.sumit tripathi threat me to go out and said we will not deposit the cash do whatever u want to do.sir this is totally untolareable for me.sir i am a bussiness man and snehas mother and father both r reputed doctors in jodhpur they r it payers i am also it payers.sir i request u kindly take neccessary and immdiate action in this matter otherwise i had called my legal advisor for further legal action against u r staff and also i will get in touch with consumer court.hope the positive reply from u r side thanking u in anticipation becasue when u are allowing cash deposit limit upto rs.two lacs in machine than why should customer suffer same problem by deposting by slip for such a small and limited amount anand sharma jodhpur rajasthan mobile no.[protected]

I am very much surprised to find the Statement dated 10th September, 2014 showing an amount of Rs. 10, 864.24 due against the above mentioned Credit Card. In this connection I would like to draw your kind attention to the following :  I could not pay the minimum amount against said Credit Card since February’14 onwards due to acute financial crisis.  By the end of July’14 I have received a letter from your Bank stated that my case had been referred to your authorized collection agency M/s. Patni Solutions, Kolkata – 700 013for recovery of dues of Rs.47538/-.  In the first week of August’14, a representative of Patni Solution, had contacted me over phone for an appointment and also met me. I requested him to settle the dues with a minimum payment and also requested to block the card permanently.  After few days Mr. Subhas of M/s. Patni Solution contacted me over phone and advised me to pay to bank an amount of Rs. 40500/- at a time for full & final settlement of total dues..  In the middle of August’14 a Customer care Officer of your Kolkata office contacted me over phone for my confirmation about settlement which I had agreed to pay at a time within 31/08/2014.  Thereafter within a day or two I had received a call from Customer care executive, ICICI Bank, Hyderabad Central office for verification about my final settlement .In this connection he also confirmed that after payment of Rs.40, 500/- the outstanding amount will be shown zero in my next statement.  On same day a collection boy named Mr. Raj Kr. Kayal called me for the collection of the cheque. I had handed over the cheque bearing no 289640 dated 30/08/2014 of Rs. 40, 500/-. The cheque was cleared from my bank on 02/09/2014. In view of the above I would request you to settle my dues against my credit card no [protected] at your earliest Your kind co-operation in this regards is earnestly solicit.

dear sir Reg . abobe mentioned subject I had made full payment on satelment time vide your bank receipt no [protected] dated[protected] for Rs. 4350.00, - 8960773 dated[protected] for Rs.1250 and 9177079 dated[protected] for Rs.2400.00 there fore your bank person making so many calls on cel no [protected] and repeat to pay same amount, you are requested to kindly take necessary action, thanking you krishan lal

Hi, While I viewed my ICICI credit card statement for November month, I saw that I have charged Rs. 100 as fees for Duplicate statement of credit card and above that there was service charge of Rs. 12.36 for this. Moreover, this was charged twice in the same month. This transaction in statement was suspicious to me, hence I dropped a mail to ICICI([protected]@icicibank.com, customer.[protected]@icicibank.com) on 15th Nov, 2014 describing that charges are irrelevant. Hence, I received a reply from ICICI on 18th Nov, 2014 saying that charges cant be reversed as they have been charged against request for physical statement. This thing went over my head since, first I never requested for statement and neither I received any and secondly how can the charges for physical statement be charged twice in a month. Hence I asked for more details on 18th Nov itself. Following this, I received a reply from ICICI on 19th Nov, 2014 saying that they acknowledge that I never requested for physical statement but still it has been charged twice and they informed that they will revert those. Hence, now my point is not about reversal of charges but how fair it is to charge someone unnecessarily? And moreover, someone from ICICI still defends that charges are valid and when we again take the matter ahead they accept their fault. So, I have these queries: 1). Why was I charged unnecessarily and how fair it is yo charge someone unnecessarily? 2). Why wasn't the ICICI records updated? Or the person who replied initially was trying to fool me? I need clear explanation for these and I would request consumer forum to step into the matter to bring some transparency in these things, as if i would not have looked deeply in my statement then probably I would have ended up paying some charges which I am not liable to pay. Regards, Aditya

dear sir, I have recived onenmore additional bill from your side i.e of Rs 1, 999.24 against our credit card number"[protected]" . we have already paid Rs 21, 031 against cheque no 067814 on date[protected], that cheque is aready credited in your current bill. But we have recived late fee, service tax, and interest charges accured in this bill as a late fee. Therefore we request you to please wived the above charge of Rs 1, 999.24 I hope you will consider the same and wived the above additional charges. Regards Karsan Bhadra [protected]

Dear Customer Support Manager, I am a dissatisfied customer of your bank ICICI Bank. I am having two accounts with ICICI Bank ltd. Both are savings accounts Account details are : 1)ICICI Savings Bank Account :[protected], Aliganj Lucknow 2)ICICI Savings Bank Account :[protected], Hazratganj Lucknow I have a major question to your prestigious bank that is my money secured in your bank. Yesterday i was driving back to my office and suddenly got a transaction alert message from ICICI Bank the amount of Rs3218/- has been deducted from my account against some VPS videostripe. I had never transacted with this company, then howcome my money got deducted. I want to know why money got deducted from my account. what are the security checks from your end?? Why the same was not confirmed with me I am totally unsure with your security systems now. I want my money back asap as its my hard earned money and even i want a complete detail of why this thing happened. Please come up a solutions or i shall be another dissatisfied customer to your list. Also if same would not be resolved i will close both of my accounts from your bank and shall also ask my close acqaintances to close their account as well as the money in your bank is not safe at all. Any time a random fraud transaction will happen and will take all your money. Please Suggest why its so painful having an account with your bank. Regards, Shikha Pandey Lucknow [protected] [protected]@gmail.com

I got a call from ICICI bank. In the call they forcefully took the approval from me for one service though i said i will think n then i will inform you regarding this service. The bank caller replied that this is just the call for you that you are interested in this service nothing more than that. After 2 days the bank deduct the amount of 1399 from my account for this service which I never used. Now they refused to give me the refund immidiatly and the worst service I ever get from any bank ever. I got credit card from same bank. They have filled the incorrect information regarding me and now i m not able to use credit card for a single transaction still i m paying the fees for it. Can you guys give me justice ?? this bank is really a fake one and so rude in nature and never respond to the customer complaints

My card no: [protected] last month bill u charged the interest fee & services we never paid late your bill we always pay bill on time u can see over record your bill always come after10 days from the issue date this time also we received the bill on 14.11 2014. I have paid the amount 16000 and balance 336 rs .now please cancelled /refund the interest fee(669.39) & service tax (82.00) on your book & next bill give me refund of the same amount.I hope take a action this matter asap Thanking you Pankaj kumar [protected]

I don't know why I am getting call from ICICI personal loan. They are saying in 2007, I have taken loan. I didn't receive a single call. Now suddenly they started calling me. I have not applied for loan in 2007.I don't know how they got my current number and address. Please take action against the ICICI bank I have got call from [protected] (Chennai)