ICICI Bank Complaints & Reviews

I had transferred 33, 000 INR to my ICICI bank tharwanganj, Lakhimpur Kheri branch on 21 August 2014. The money has till on date not been debited, neither has the sum been refunded to the Axis Bank from which the online transaction was done. The branch executive Mr. Ketan Shukla and Miss Swati have been giving me false promises since past 3 months about my amount being debited soon. I am forced to presume under such suspicious replies that the bank has lost my transaction and henceforth the money has been bungled by the bank. Under such circumstances I will be forced to address the complaint to Ombudsman, Consumer Forum and also legally. This also serves as a very bad reminder of how ICICI Bank treats its customers.

Dear Sir/Madam, This is wrt the recent missing payment incident occurred at one of your branch. I had 43550 INR with me. Due to some reasons, I decided to make 2 payments to my savings account of[protected]. I made the first payment of 32000 INR and 2nd payment of 1550 INR. However, I handed over both the payments at once for your teller. As she was busy handling another customer, I think she might have mixed up the payments. However, she informed me the payment is incorrect and when I cross checked it was 31 denominations of 1000 INR. I told her to cross check her counter once again, as she might have mixed up the payments, as she was handling 2 customers. She insisted that she will cross check at the end of the day and let me know the status. But I did not receive any call or confirmation from her. I voluntarily dropped down to branch personally to check the status, she was very casual and told me she did not find anything. I insist this missing payment incident has to be investigated in detail and let me know the result. As I am having ICICI bank savings account from past 7-8 years, I would request the concerned authority to look into this and do the needful. I am concerned as the teller has not taken this issue seriously. Name of the branch: Hanumanth nagar Time of amount deposit: 11: 15 to 11:45 am Enclosures: Paid Counterfoils.

Dear Sir/Ma'am This is to inform you that we employee of Brands Academy have salary account in your bank in Malviya Nagar Branch. Recently we came to know that our de-mat accounts have been opened without permission. Its almost 2 week after placing request to close our de-mat accounts. But we haven't got any positive response from any side. We have informed Branch manager and staff members of Malviya Nagar and Saket branch but instead of helping they are giving stupid reasons. Name of the staff members of Malviya Nagar branch with whom we have share our problem are:- 1. Jitendra- [protected] 2. Amit Gupta (Malviya Nagar Branch-[protected]) 3. Preeti Kumari (Malviya Nagar Branch-[protected]) None of our employee have ever placed any request to open de-mat account. Its a humble request close our de-mat account as soon as you can & refund the money. Below is the list of employee's with account no and name. Ms. Richa Khatri[protected] Mr. Amit Chauhan[protected] Mr. Sushil Kumar Nayak[protected] Mr. Mohit Srivastava[protected] Ms. Rufaida khatoon[protected] Thanks & Regards Brands Academy Shop no 10, 2nd floor, New Market Malviya Nagar, New Delhi Tel-:[protected], Mob-: +91 [protected], [protected]

dear sir mam this is to inform u that yesterday means on 20th nov 2014 i had been to u r nai sadak branch for depositing my cash in saving account number[protected] in the name of sneha malivya the amount was rs.15000 automatic deposit machine was out of service so i had filled the payin slip and third party form as snehas account in new delhi as i had been to mr.agarwal for his approval signatur on third party form he refuses to sign on it saying first u submit u r id proof i said sir why id proof is needed i ll submit u the original one he said that i dont know u go outside and make photocopy of it and than only i will sign on third party form. i said sir icici is having different rules in different branches how it is possible because same cash was deposited in jaljog circle branch without any arguement and also in shastri nagar branch later one o[censored] r executive mr.sumit tripathi threat me to go out and said we will not deposit the cash do whatever u want to do.sir this is totally untolareable for me.sir i am a bussiness man and snehas mother and father both r reputed doctors in jodhpur they r it payers i am also it payers.sir i request u kindly take neccessary and immdiate action in this matter otherwise i had called my legal advisor for further legal action against u r staff and also i will get in touch with consumer court.hope the positive reply from u r side thanking u in anticipation becasue when u are allowing cash deposit limit upto rs.two lacs in machine than why should customer suffer same problem by deposting by slip for such a small and limited amount anand sharma jodhpur rajasthan mobile no.[protected]

I am very much surprised to find the Statement dated 10th September, 2014 showing an amount of Rs. 10, 864.24 due against the above mentioned Credit Card. In this connection I would like to draw your kind attention to the following :  I could not pay the minimum amount against said Credit Card since February’14 onwards due to acute financial crisis.  By the end of July’14 I have received a letter from your Bank stated that my case had been referred to your authorized collection agency M/s. Patni Solutions, Kolkata – 700 013for recovery of dues of Rs.47538/-.  In the first week of August’14, a representative of Patni Solution, had contacted me over phone for an appointment and also met me. I requested him to settle the dues with a minimum payment and also requested to block the card permanently.  After few days Mr. Subhas of M/s. Patni Solution contacted me over phone and advised me to pay to bank an amount of Rs. 40500/- at a time for full & final settlement of total dues..  In the middle of August’14 a Customer care Officer of your Kolkata office contacted me over phone for my confirmation about settlement which I had agreed to pay at a time within 31/08/2014.  Thereafter within a day or two I had received a call from Customer care executive, ICICI Bank, Hyderabad Central office for verification about my final settlement .In this connection he also confirmed that after payment of Rs.40, 500/- the outstanding amount will be shown zero in my next statement.  On same day a collection boy named Mr. Raj Kr. Kayal called me for the collection of the cheque. I had handed over the cheque bearing no 289640 dated 30/08/2014 of Rs. 40, 500/-. The cheque was cleared from my bank on 02/09/2014. In view of the above I would request you to settle my dues against my credit card no [protected] at your earliest Your kind co-operation in this regards is earnestly solicit.

dear sir Reg . abobe mentioned subject I had made full payment on satelment time vide your bank receipt no [protected] dated[protected] for Rs. 4350.00, - 8960773 dated[protected] for Rs.1250 and 9177079 dated[protected] for Rs.2400.00 there fore your bank person making so many calls on cel no [protected] and repeat to pay same amount, you are requested to kindly take necessary action, thanking you krishan lal

Hi, While I viewed my ICICI credit card statement for November month, I saw that I have charged Rs. 100 as fees for Duplicate statement of credit card and above that there was service charge of Rs. 12.36 for this. Moreover, this was charged twice in the same month. This transaction in statement was suspicious to me, hence I dropped a mail to ICICI([protected]@icicibank.com, customer.[protected]@icicibank.com) on 15th Nov, 2014 describing that charges are irrelevant. Hence, I received a reply from ICICI on 18th Nov, 2014 saying that charges cant be reversed as they have been charged against request for physical statement. This thing went over my head since, first I never requested for statement and neither I received any and secondly how can the charges for physical statement be charged twice in a month. Hence I asked for more details on 18th Nov itself. Following this, I received a reply from ICICI on 19th Nov, 2014 saying that they acknowledge that I never requested for physical statement but still it has been charged twice and they informed that they will revert those. Hence, now my point is not about reversal of charges but how fair it is to charge someone unnecessarily? And moreover, someone from ICICI still defends that charges are valid and when we again take the matter ahead they accept their fault. So, I have these queries: 1). Why was I charged unnecessarily and how fair it is yo charge someone unnecessarily? 2). Why wasn't the ICICI records updated? Or the person who replied initially was trying to fool me? I need clear explanation for these and I would request consumer forum to step into the matter to bring some transparency in these things, as if i would not have looked deeply in my statement then probably I would have ended up paying some charges which I am not liable to pay. Regards, Aditya

dear sir, I have recived onenmore additional bill from your side i.e of Rs 1, 999.24 against our credit card number"[protected]" . we have already paid Rs 21, 031 against cheque no 067814 on date[protected], that cheque is aready credited in your current bill. But we have recived late fee, service tax, and interest charges accured in this bill as a late fee. Therefore we request you to please wived the above charge of Rs 1, 999.24 I hope you will consider the same and wived the above additional charges. Regards Karsan Bhadra [protected]

Dear Customer Support Manager, I am a dissatisfied customer of your bank ICICI Bank. I am having two accounts with ICICI Bank ltd. Both are savings accounts Account details are : 1)ICICI Savings Bank Account :[protected], Aliganj Lucknow 2)ICICI Savings Bank Account :[protected], Hazratganj Lucknow I have a major question to your prestigious bank that is my money secured in your bank. Yesterday i was driving back to my office and suddenly got a transaction alert message from ICICI Bank the amount of Rs3218/- has been deducted from my account against some VPS videostripe. I had never transacted with this company, then howcome my money got deducted. I want to know why money got deducted from my account. what are the security checks from your end?? Why the same was not confirmed with me I am totally unsure with your security systems now. I want my money back asap as its my hard earned money and even i want a complete detail of why this thing happened. Please come up a solutions or i shall be another dissatisfied customer to your list. Also if same would not be resolved i will close both of my accounts from your bank and shall also ask my close acqaintances to close their account as well as the money in your bank is not safe at all. Any time a random fraud transaction will happen and will take all your money. Please Suggest why its so painful having an account with your bank. Regards, Shikha Pandey Lucknow [protected] [protected]@gmail.com

I got a call from ICICI bank. In the call they forcefully took the approval from me for one service though i said i will think n then i will inform you regarding this service. The bank caller replied that this is just the call for you that you are interested in this service nothing more than that. After 2 days the bank deduct the amount of 1399 from my account for this service which I never used. Now they refused to give me the refund immidiatly and the worst service I ever get from any bank ever. I got credit card from same bank. They have filled the incorrect information regarding me and now i m not able to use credit card for a single transaction still i m paying the fees for it. Can you guys give me justice ?? this bank is really a fake one and so rude in nature and never respond to the customer complaints

My card no: [protected] last month bill u charged the interest fee & services we never paid late your bill we always pay bill on time u can see over record your bill always come after10 days from the issue date this time also we received the bill on 14.11 2014. I have paid the amount 16000 and balance 336 rs .now please cancelled /refund the interest fee(669.39) & service tax (82.00) on your book & next bill give me refund of the same amount.I hope take a action this matter asap Thanking you Pankaj kumar [protected]

I don't know why I am getting call from ICICI personal loan. They are saying in 2007, I have taken loan. I didn't receive a single call. Now suddenly they started calling me. I have not applied for loan in 2007.I don't know how they got my current number and address. Please take action against the ICICI bank I have got call from [protected] (Chennai)

Due to entering wrong password my credit card got blocked. I am calling from my registered mobile no. which is [protected] (i get my transaction details on this no.) but still IVR system is saying please call from your registered phone no. to proceed further. Please help me get my card unblock asap.

My account is with ICICI GGN Sec-14 Branch.I have opened account with Quarterly Avg Balance(QAB) scheme.In between bank has changed the scheme to Monthaly Avg Balance(MAB) without notice to us and also they have started deducting amount from account.We have noticed recently that same amount is getting deducted from my account every month then I have called to customer care then they have informed that it is MAB.I have discussed with customer care executive then he told us to revert the amount but it is not done. We have written mail also to customer care they are not doing any thing and saying pls visit branch and it is upto branch to do or not. What is our fault that we believed ICICI for everything.If it was known to us that our ac is MAB then surely we could have maintained minimum balance or close account because every month around Rs. 280 were deducting from our account. Request bank to revert all amount charges so far as it was not intimated to me. Customer care mail reference subject is "0002UaA52ATJT5XV: :Monthaly Debit Issue". Regards Meenakshi Singh

My name is Abdul Majid Mohammed and I am holding ICICI bank account since 2011. And recently I noticed 5 deductions titled POSDEC POSDEC CHG/17-10-14/1071/25ST3. This in unacceptable and unethical to deduct money if I had no balance at that time.

Hi, While I viewed my ICICI credit card statement for current month, I saw that I have charged Rs. 100 as fees for Duplicate statement of credit card and above that there was service charge of Rs. 12.36 for this. Moreover, this was charged twice in the same month. This transaction in statement was suspicious to me, hence I dropped a mail to ICICI([protected]@icicibank.com, customer.[protected]@icicibank.com) on 15th Nov, 2014 describing that charges are irrelevant. Hence, I received a reply from ICICI on 18th Nov, 2014 saying that charges cant be reversed as they have been charged against request for physical statement. This thing went over my head since, first I never requested for statement and neither I received any and secondly how can the charges for physical statement be charged twice in a month. Hence I asked for more details on 18th Nov itself. Following this, I received a reply from ICICI on 19th Nov, 2014 saying that they acknowledge that I never requested for physical statement but still it has been charged twice and they informed that they will revert those. Hence, now my point is not about reversal of charges but how fair it is to charge someone unnecessarily? And moreover, someone from ICICI still defends that charges are valid and when we again take the matter ahead they accept their fault. So, I have these queries: 1). Why was I charged unnecessarily and how fair it is yo charge someone unnecessarily? 2). Why wasn't the ICICI records updated? Or the person who replied initially was trying to fool me? I need clear explanation for these and I would request consumer forum to step into the matter to bring some transparency in these things, as if i would not have looked deeply in my statement then probably I would have ended up paying some charges which I am not liable to pay. Regards, Aditya

While I viewed my ICICI credit card statement for current month, I saw that I have charged Rs. 100 as fees for Duplicate statement of credit card and above that there was service charge of Rs. 12.36 for this. Moreover, this was charged twice in the same month. This transaction in statement was suspicious to me, hence I dropped a mail to ICICI([protected]@icicibank.com, customer.[protected]@icicibank.com) on 15th Nov, 2014 describing that charges are irrelevant. Hence, I received a reply from ICICI on 18th Nov, 2014 saying that charges cant be reversed as they have been charged against request for physical statement. This thing went over my head since, first I never requested for statement and neither I received any and secondly how can the charges for physical statement be charged twice in a month. Hence I asked for more details on 18th Nov itself. Following this, I received a reply from ICICI on 19th Nov, 2014 saying that they acknowledge that I never requested for physical statement but still it has been charged twice and they informed that they will revert those. Hence, now my point is not about reversal of charges but how fair it is to charge someone unnecessarily? And moreover, someone from ICICI still defends that charges are valid and when we again take the matter ahead they accept their fault. So, I have these queries: 1). Why was I charged unnecessarily and how fair it is yo charge someone unnecessarily? 2). Why wasn't the ICICI records updated? Or the person who replied initially was trying to fool me? I need clear explanation for these and I would request consumer forum to step into the matter to bring some transparency in these things, as if i would not have looked deeply in my statement then probably I would have ended up paying some charges which I am not liable to pay. Regards, Aditya

Dear Sir/Mam, I am having a salary account in ICICI bank and a credit card 5176 **** **** 8013 from ICICI bank. I have this account for past 12 years and the credit card for past 8 years. There are no hassles in my dues till date. I was unable to pay full balance of my credit card since last 2.5 years as I lost my job and was not in a position to pay full blanace. I had 2 cards & 1 Personal loan & 1 car loan from ICICI Bank. I...

Hi, I am having bank salary account zero Balance 1/08/2009 in ICICI Kanpur branch my account number is[protected] My contact number is: [protected]. Now I am living in Mumbai. My account has been debited by SMAB charges many times (393.26 each time) since jun 2014. I don't have any mail informing about this MAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong. I contacted customer care & they suggested me to visit nearest branch & your money will be back in your account. So I had visited ICICI Branch (LBS Marg Mulund) where I got worst testament from Manager. he was in no mood to listen & said there is no option rather than to visit my home branch Mumbai. This is horrible for me. Request you to look in to this on priority & revert my money. As ICICI have no privileges to deduct my money without any intimation. Regard Brijesh

Dear Concern, I had a Credit Card No: [protected] with you . I paid my dues and closed said Credit card . Now I need my NOC form you . Please assist me to get the NOC as soon as possible . Looking for your positive reply . Regards Tuhin Chakraborty Contact : [protected]