ICICI Bank Complaints & Reviews

Dear Sir, I am Arun Vijaybaskar, working as a Software engineer in Bangalore. I have salary account in ICICI Bank, New Bel Road branch, Bangalore and my account number is[protected]. In Dindigul Icici bank branch ATM on 25/08/2013 I tried to withdraw Rs 3900 from my account but Rs 900 has been dispatched from the ATM machine then I got a message from bank saying Rs 3900 has been deducted from my account. I went to Dindigul ICICI bank and filed compliant on 27/08/2013 The Bank executive told me that the amount will be reverted to my account in 7 working days but it didn't happened. Then I contact through ICICI mobile banking and asked the status of my complaint (Request) they replied that my request has been closed. Then I filed a new compliant on 11/09/2013 and asked the status on 13/09/2013 they replied that my request (Complaint) has been closed. Hence I am contacting you for further action and to get my money back. I am totally frustrated because of the response I received from ICICI Bank customer care and Mobile bank customer care executives. Please investigate and get it credited back to my ICICI S/B account ASAP. Service Request no: SR[protected] – Complaint in ICIC Bank Dindigul on 27/08/2013 Service Request no: SR[protected] – Complaint in ICIC Bank Bangalore through Mobile banking on 11/09/2013 Thanks, Arun Vijaybaskar Email: arunx.[protected]@gmail.com Mobile: [protected] Bangalore

My account No is[protected] My name is Leela I went and deposited on 21/05/2014 Rs.1500 to maintain 10, 000/- in my account. the last withdrawal was showing 9365 after deducting about 520rs in day trading on 21/05/2014. it should show around 10, 300 why r u deducting 300 Rs every month last month also same thing happened i did not have any explaination now this time i am going to consumer forum if I dont get proper explaination and my bank statement

Hello, I applied for a credit card and I get a call from a person claiming to be ICICI representative asking me to verify my personal data over phone. I tell the person that I will not do so as there is no way to verify if the person is indeed from ICICI and I ask for a call back number, so I can verify that indeed it's ICICI. The person then hung the call. I call back ICICI customer care, and they don't seem to understand this...

Dear Sir, I Pradeep sen holding credit card no [protected] as per your credit card statement Icici bank is telling that amount was not sufficient for auto debit . You can check balance in my saving account is 63, 000 INR as on today my account no is[protected]in icici bank. Due to your credit card department and bank fault why customer should suffer They put full penalty money in credit card statement .Now they are telling sorry...

our achampathu -(nagamalai pudukottai-madurai-625019 ) branch bu siness hours 9.-00 am to 2-00 pm but other banks are business hours are 10-00am to4-00 pm so consult and change time in our branch and improvement business best regards marimuthu-s 3/127, melakuilkudi road nagamalai west, madurai-625019

my savings account no[protected] i am request net banking password[protected] and register my SR[protected], PASSWORD has been not send my address till date kindly request my net banking password send my address immtly withregards my address s.marimuthu 3/127, melakuilkudi road, nagamalai west, madurai-625019 tamil nadu cell no-[protected]

I have applied cerdit car in ICICI Bank. I have submited all the documents. But i didn't recevied any credit card from ICICI. But Every month they are sending the bill statement. One time (5 months back) i have complaint the customer care. They said that will stop the bill generation, we will send you the credit card again. Still i didn't received the credit card, but bill is coming. Now they are calling to home town and asking us to pay the bill.

I am Adil Premkumar form Ambattur Chennai, I have applied for a Personal Loan through Online and one of your executive came and collected all the documents from me the very next day, but it is been more that 20 days there is no response from anyone when I check online it shows 100% completed.I have called ICICI bank customer care and they say it is not our part so kindly contact the Ambattur Estate Branch and I went there today to Personal Loan department, , they said that dont have any details about the Personal Loan and they called some one through phone and Mr.Naveen spoke to me telling that my form is been rejected for no reason, and when i caked him about the details he says he cannot give and he is not willing to give the correct contact person details whom i should meet. Atlas ICICI Bank has wasted my time and made me to go to you bank to understand the Service you are extending to your customer who has account in you own bank. He wanted me to wanted me to contact the collection guy who came for collecting my documents...( Funny answer)My Application No : [protected] Most funny thing is, he is not in a position to accept that the Application number given by ICICI Bnak is correct, he says it is wrong. and I am attaching the mail copy with this mail which is sent my ICICI to me after the application is been processed.This is how ICICI Bank works and this is the support you are giving to you customer. Worst support and worst service which is never expected form a reputed bank like ICICI.Regret to be your customer.

I have purchased Children growth Bond 022002-CCB in the name of my daughter .The bond holder no is[protected] and certificate number is 4075. taken in the year 2002, redemption date 27.10.2018 While interacting with my collages I came to know that the bond is now closed . I contacted ICICI customer care and they informed please visit the nearest ICIC Bank along with the bond and money will be paid. When I visited the branch at Habsiguda in hyderabad which is nearer to me, they informed we do not know about this bond and we are sending mail, please wait for a week.When I again went to the bank they informed, no response is received. please wait for some more time.Agian i visited the branch and the person who helped me was not there and another gentleman took the details and after some time came and told please send the bond in original along with id proof and request letter to MUMBAI at the following address ICICI Bank limited -Demat services, c/o 3i infotech BPO limited Akruti trade center 3 rd floor p_10, road no.7, Bim nagar Marol MIDC, Andheri(East)-400093. He also wanted to me contact customer care before sending.And customer care is again unable to help me.I request you kindly help me in this regard and inform me what procedure is to be followed for the redemption. KOLLURU VENKATA SATYANARAYANA

Hi My name is Kuldeep Kumar my a/c no. is[protected] branch dwarka sector-5 new delhi and I'm holding a saving a/c in ICICI bank. Today, when I checked my account statement online, I noticed that I have been charged POSDEC CHG of Rs. 28.09 Two times on May 19th 2014 and the description says: 19/05/2014 POSDEC CHG/24-04-14/2650/25ST3 Dr. 28.09 19/05/2014 POSDEC CHG/24-04-14/2650/25ST3 Dr. 28.09 Kindly explain what kind of charge is this... and why? Please Refund my Amonut. Regard Kuldeep Kumar

My ICICI debit card has been used on 9th may 2014 in Cosmos mall, Siliguri. While receiving the payement of an amount 1081 INR, there was some error and the money was not deposited anyway. I was instructed by the authority of the store that the money will be refunded within the duration of 24 hours, but it has already been 11 days. Kindly, provide me with proper solution of the problem. My email id: bose.[protected]@gmail.com Phone no. [protected]

Hi All, I am having my salary account in ICICI bank . But few days back 28 Rs/- were deducted from my salary account and when i looked into my mini statement it was described under "ATM DEC CHG". I found these charges are applied for when ATM of other bank declined to withdraw the money, if it doesn't have enough. So is it ethical to charge customer for this reason.Although i was having enough balance at that time. Moreover, it is also legal as per RBI rule. Transaction details : ATMDEC CHG/27-04-14/1547/25ST3 Account number:[protected] I want a proper justification Thanks, Y S PRAKASH cell:[protected] E-MAIL: [protected]@gmail.com

On 15th May, 2014, 3 transaction were made summing up to 27, 000 INR.It was an ATM NFS/CASH withdrawal but strangely the debit card was with me at that point of time.So how is it possible. I have been contacting ICICI customercare constantly, they told me to get a FIR filed for the same. I asked to provide some proof but Bank people told me I would get FIR if I go to police station simply. The police didn't file an FIR after waiting for 6 hours there stating no location was mentioned and it is not a customer fault at all. It is bank who should be responsible for the same and they should proceed with the same. I have then asked customer care to give me exact location and atm machine details but they are unable to provide details except location (Bangalore) not precise atm machine. A dispute request (SR[protected] was launched and I was assured that Fraud settlement team will contact me. Still no status update and I need help on this grave matter as early as possible. Kindly help me in getting the disputed money settled. It would be better if I get an email from ICICI bank side stating the need of FIR. My contact details [protected] (email id - anil.[protected]@gmail.com)

I would like to bring to the notice that i had taken a icici credit card in the year 2008.I used the card properly and there were no dues as of such..In one particular circumstance there was a delay in paying my monthly payment of the card.where the card was blocked.A collection executive called me regarding the payment and i told him to come and collect the payment for which he has done so.I also asked him that my card was blocked and asked him whether my card could be released after the payment.He said that could not be done so i asked him to let me know the settlement amount on the card so that i could clear the amount and close my account.The wxecutive told me that he would intimate me of the same in few days.there was no particular call from the bank to me nor any executives for some days.When i called them back regarding the issue they told me not to worry and will get back to me soon.believing their consent i kept quiet.in between i fell into a lot of family issues where I could not concentrate on the card or its payment...Nobody from the bank even bothered to give me a call till 2 years...after two years i got a call stating that i had dues on the card and asked me to pay.after a brief discussion i accept to pay the amount and asked them to tell me how much the original amount was so i could settle the account once and for all..they have told me huge amounts for which i havent used the card too..when i asked them to talk to their concerned manager regarding it and get back to me.they said they wood and took their own sweet time of 6months..I told them that i would make the payment in the next 10-15days.Despite me being ready for making their payment the executive told me to pay "right now or else"...the representative on the other line started talking in a abusive manner and started threatning me..Irked by their behaviour i told them that i would give a complaint to the police if they behaved with me this way.then later again no one got back till the next few months.Now a lady called Priya started calling me up and everyone of my family members and is harassing them to make me pay the money.I have spoken to this so called priya too and told her that the payment can be collected by the first week of june..she is very sadistic in her behaviour and tells me to pay it immediately now or there is going to be a case on you and i will give a complaint..I just wanted to know that despite me being ready to pay my bills and close the issue and also giving the bank a tentitive date why am i being harassed to pay right now...immediately..I would also like to bring to the notice that i have not tried to escape from paying the money.then why am i and my family being tortured..

i have been using netbanking for nearly 3yrs. two days back when i attempted to change log in password, due to repeated attempts, my user id is disabled. the net steps in your page to get new id is also in vain. please send me a new user id. name . P.RAJA SB AC No.[protected]/982 mission first street, Thanjavur 613001 Branch Thanjavur phone 91-[protected] email id [protected]@gmail.com previous complaint reference SFA[protected].

sir, Credit Card No. 9xxx6009 statement is being sent to my mobile no. [protected], but this Credit card does not belongs to me. In fact I have not any type of account or credit or debit card in your bank in any branch in India. Please do the needful to stop these SMS to my mobile number. This is my third complaint regarding this.

I am a new consumer of you bank I have opened salary account in kolkata ICICI branch in 22nd April'14. my account was activated on 29th April'14 i have recived msg in my register number. but still i have not recived my bank kit also unable to withdrawal money. many times i had call in customer care but they are providing me Orissa Maruti Air Courier Service number but the address which i have given it is for Jharkhand. So request you guys...

I have requested to ICICI bank for new cheque book on 7th May and they have been posted on 9th May, but till now I didn't receive the cheque book
POD no. ET[protected]IN

Is it speed post or slow post?
I have to submit 12 no of blank cheque leaf to DHFL bank as earlier as possible because I am paying interest for one week without getting my Loan payment due to this...

My name is Ravinder Grover. I have applied for ICICI credit card on 02nd April, 2014, my application ref no is[protected].The executive came verified and collected all the required documents and after few days the card get processed but withheld due to pending address verification. I have received calls so many to confirm about the address but still no one able to reach there out. I want to inform you that i have a HDFC bank credit card i am using this card for last 2 years without any single delay in payments of bill amount. They have completely verified my residential address of Delhi but i can't understand why your bank is not able to do the same. For this i have raised the issue so many times on email also various customer executive has taken up the cases & given me new time limit every time but even no one able to respond as per the given time line. I have told your executive to finally withdraw my application & return all my documents even still no one responding me.

What the hell is this happening with my credit card application. I want you to completely stop my application for further processing & issue me acknowledgement that my application is closed now & return all my documents.


Thanks
Ravinder Grover

My name is Saddique Khalique S Loan act no(LPCHE[protected]) ICICI BANK and i have been cheated by your personal loan department executives for first EMI. I received a call from Harini from ICICI Bank chennai (Adyar Branch or Thiruvanmiyur ) that your loan will approved in april last week and you have to pay your first EMI on June 15th. And when i got my repayment schedule i sawed that it was dated on may 15 th 2014 and i again called Harini for same issue and she said it was her mistake and she was not aware of bank norms and she itself dont know about these. Later on i tried to follow up with her she is repated only one thing these is bank norms even though its my fault but you have to pay it. I am really unhappy and feeling depressed of these and i have been mentallly disturbed even though there is no fault from my side i have to pay the EMI amount. Really very Bad experience in my life and the agents are thinking that no action will be taken. I have been genuinely paying my EMI and credit cards bills on time and you can see my credit scores. I have also balance transfer my AXIS bank loan account to ICICI bank and i have payed 2 EMI amounts in a month and these really ridiculous and i am fed up of these and from the start till the End i have followed up with your rep Harini and she didint followed up me and she also didnt informed anything whenever i asks she tells nothing will happen and when its time to pay money i have to pay what these please refund my First EMI amount and mistake is not from my side. I Even offered here that i will discount rupees 2500 from my EMI amount as personal as she told she is doesnt have money and these i did for human courtesy but that also she spoiled it and i didnt receive any call from bank managers and higher authority i just received call from Shaheena ( Adyar Branch) as she is just senior and she also told that fault is from her side adnd but i have to pay money. Please escalate to higher officials and refund my money. Please call me @ [protected].