ICICI Bank Complaints & Reviews

Hi, I am having a salary bank account in ICICI Ashram road branch from last one and half years and my account no. is[protected] My contact number is : [protected] I was just checking my bank statement and got the shock of my life. My account has been debited by MAB charges thrice in last 3 months. 26/12/2013 SMAB Chgs-Nov13+Stax 43.26 393.26 16/01/2014 SMAB Chgs-Dec13+Stax 43.26 393.26 22/02/2014 SMAB Chgs-Jan14+Stax 43.26 393.26 I tried calling the Ashram road branch at[protected] / 4322. but there was no response. I don't have any mail informing about this MAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006.

Dear Sir,

We had Current Account named Mahavir Agencies with A/c. No.[protected] with ICICI Bank Ltd. (Moti Khavdi Branch) since long time.
Every month our above a/c statement (Auto Generated) received via e-mail & courier also. But from November - 2013, we had not received any account statement via e-mail or courier. We had lodged our complain with ICICI Bank - Jamnagar Main Branch. But every month they told...

I made a recharge for my aircel number [protected] for Rs . 500 and for number [protected] for Rs. 100 both the amounts are deducted from ICICI Bank Account but no recharge has been made to these numbers.
The payment details are as follow for [protected]


Payment Id[protected]

Amount (Rs)INR 500.00 Date of Payment17/03/2014Payment StatusSuccess Payment Remarks0728

I have not received Redemption of four TAX SAVING BONDS-082001-TSB of Rs.5, 000/- each bearing Certificate Nos. from 26436 to 2626439(both inclusive).
Redemption was due on[protected].
My present address is :-
P.B.BHIMJIANI, Flat No.401, Sapna CHS LTD., SECTOR-6, RDP-10, PLOT-4, CHAARKOP, KANDIVALI(WEST)MUMBAI
PIN 400067
email ID [protected]@hotmail.com Mobile No.[protected]
Bonds are in the name of :-
PRAVINCHANDRA BHAGWANJI BHIMJIANI jointly with MRS.VIMLA P BHIMJIANI

I had a fraud transaction of Rs 20000 on my Icici bank debit card from mukerjee nagar atm on 29th march 2014. I went to mukherjee atm for cash withdrawal but due to some technical error i had to cancel the transaction.when i came out from atm i got a transaction message of Rs20000. I called customer care and filed two complaints till now but got the reply that transaction was successful. I filed police complaint and requested cctv footage from mukherjee nagar bank branch but after 3 business days i got to know that they dont have a cctv footage. I filed one online complaint and sent the email to icici bank grievance redressal officer on 8th april but havent received any reply till now. please help

Respected Sir/madam, I am B Rangu from kolar, Karanataka. I have opening new ICICI bank account on 19th march 2014 with the amount of 36000 rs/- and they give me the account number[protected]. and ATM card also given . After the one week ATM CARD not working and 2 times i have received sms In my mobile. your icici a/c debited Rs.5000/- .but that transaction not made by me. someone made that transaction without my knowledge.on seeing total amount Rs 36000/- fully taken by the bank staff.so i enquired the bank manager but he is not responding and he told The amount was taken by the icici bank staff. Now the account is locked condition Please help me to re-credit my money plsssss... ICICI BANK Sri Gowri nilaya MG Road cross cottonpet, Kolar Karnataka-563101 B Rangu kolar mobile;[protected] [protected] Complaint Status

HELLO Account number Home loan LBBNG[protected] I have taken loan in year 2006 Rs 9 lakh, Total EMI Amount paid as on date = 9, 67, 779, Balance remaining / pre closure due as on 8th April 2014 =8, 71, 472 18, 39, 251 TOTAL I h ave given ECS to citi bank in the year 2011 and 2012 2 time ECS Not debited my account, where as checked in my bank balance was sufficient, asked bank they quoted in sufficient fund. i have given bank statement for proof to mr kv kamath and top management all secretary they informing ask citi bank, when we ask citi bank they directing inform icici bank to speak to us. FRAUD ICICI bank charges penalty against this rs 7000/ frequent threatening calls from chennai branch, initially asked to check actaul problem no one bother bank has changes policy that existing customer can change thier plan from floating to fixed by paying 1% charge and giving agreement which was started from last 5 years, which is not know to me I have not converted loan because of no intimation, my home loan running at 13% rate of intertest when asked bank, which i have lost more than 4- 5lakh rupees extra payment neither bank has sent any intimation to existing customer nor any SMS, nor existing customer known i have lost more than 7+ lakhs because of ICICI bank employees blunders, which I was files complaints in consumer court even civil court of frauds . beware of taking loan in ICICI bank, my debit card, car loan every thing closed so far only left home loan. most distrusted and most worst banking service providers ever seen, regards., nithin [protected]

Respected Sir/madam, today i have received 1sms In my mobile. your icici a/c debited Rs.5000/- .but that transaction not made by me. someone made that transaction without my knowledge. but debited my account. after that i locked my debit card & police complaint also. i called ICICI customer care. they are taking more them 1hr. but NO good response also.. Please help me to re-credit my money plsssss... ICICI BANK annna nagar branch chennai- S.Murali [protected] [protected]@gmail.com

Dear Sir, I have worked with ICICI Bank from 29/07/2008 to 15/03/2011. Due to unavoidable circumstances I have resigned from my service and left the organisation on 15/03/2011 and moved to a different state. At time of joining, in my offer letter, it was mentioned that either I have to serve 90 days after resignation or I have to pay notice period amount. Hence I served part of the notice period and intimated them to recover the dues for such shortfall in notice period. Thereafter they have completed my full and final settlement and provided me with a relieving letter. However the last working date mentioned there is 5/05/2011 in place of 15/03/2011. Hence I request the esteemed bank to look into this issue and provide me with a correctly dated relieving letter and experience certificate. Name: Sujesh Suseelan EMP ID: 179426 Contact: +[protected] -- Regards Sujesh Suseelan

Dear Sir, I have worked for ICICI Bank Ltd from 29/07/2008 to 15/03/2011. Due to unavoidable circumstances, I had resigned from my service and moved to a different state. At time of joining, in my offer letter, it was mentioned that either I have to serve 90 days after resignation or I have to pay notice period amount. Hence I served a part of the notice period and agreed to pay the balance amount as required. Thereafter I have completed my full and final settlement with ICICI Bank Ltd and have received my relieving letter. However the date mention in the relieving letter is 5th May 2011 in place of 15th March 2011. Hence I request the esteemed bank to look into this issue and provide me with a correctly dated relieving letter and experience certificate. Name: Sujesh Suseelan EMP ID: 179426 Contact #: +[protected] -- Regards Sujesh Suseelan

Someone hack my debit card and purchase from my debit card from rs.60000 but i dont know who is ?? when i going on police station for write "FIR" then police officer not give me proper answer and he not write my fir.. when i going on to icici bank manager ring road then manager told me your work in progress.. What i do you know this type goverment answer not expect from them.. i hope u read my complaint and contact me for further process...Mo.[protected]

we received allotment advice regarding allotment of one bond of rs 5000/ in name of nilima gopalka, ranchi but till now we has not received redemption amount.we came to know that the company merged with icici bank.please confirm the payment immediately.

Dear concerned, I hold ICICI Platinum chip credit card. Last week I got call from ICICI executive and they forced me to accept Wallet protection plan which is chargeable @INR 1299. I have told that I am not at all interested but they forced like a hell. They were justifying that other banks will automatically debit with out informing. Now money got deducted from my account and I don't want this plan. Also I would like to surrender this card to free from inherent charges. Kindly do the needful. Regards, Dharmendra P.

Hi, myself suvarun bhowmick, due to unsuccessful attempts my ICICI netbanking login id bacame disabled. When I went to the nearest ICICI bank, they told me that it can be solved only by calling customer care, but after calling almost 100 times, I was unable to reach them. So, in this kind of situation, how it is possible to enable my netbanking login id & password? Immidiate help will be highly appreeciated. Regards, Suvarun

HI, On 22nd of February I went to IDBI bank ATM for withdrawing some money. I inset my ICICI card in machine and enter my pin. After entering my pin Machine got close. I wait some time and press “cancel” button many times and left that place. After that I went to UCO bank ATM (Which was 2 km away from the IDBI bank) and withdraw some money. But I got two messages one for my actual transition another for which I didn’t done. I raise this concern to ICICI bank many times but they didn’t respond me. They ask for some time every time. Some of request ID are mention here SR[protected], SR[protected], and SR[protected]. There is near about 40 second differences between two transitions (Fraud and actual) which are given below. Fraud Transaction Message Dear Customer, Thank you for banking with ICICI Bank. You have used your Debit Card linked to Account XXXXXXXX9155 for a Cash Withdrawal of INR 10, 000.00 at an ATM on[protected]:18:11. The Available Balance in your Account is Rs. _________ [protected][protected][protected][protected] Actual Transaction Message Dear Customer, Thank you for banking with ICICI Bank. You have used your Debit Card linked to Account XXXXXXXX9155 for a Cash Withdrawal of INR 5, 500.00 at an ATM on[protected]:18:55. The Available Balance in your Account is Rs._________

Hello Helpdesk, I am an ex-employee (employee ID 214042) with ICICI Bank. I had done IRDA Certification for specified person of the branch (Burra Bazaar branch Kolkata) in 2011 and in Dec 2012. I have resigned from the services, but no clearance certificate for the same has been received by me. Request you to help me with soft-copy/or post for the same at the earliest. Please consider this earnest request . Regards, Namrata Chouhan

ICICI Bank is seriously disgusting, they are Charging 150 Rupees per Cash deposit as 3rd Part Deposits and then they are charging 160 Rupees for ANW Charges. WTF is this? 29/03/2014 By Cash :1500 ANW-Chrgs :150.00 S-Tax :1 Cr. 1, 331.46 29/03/2014 To:0566CNANWCHG, 0566SL00STAX Dr. 169.00 So Total amount I got from 1500 Cash deposit : 1162 Rupees and this is not enough, I got two more charges of same amount 169 Rupees yesterday when there was no cash deposit done. 28/03/2014 To:0055CNANWCHG, 0055SL00STAX Dr. 169.00 To:0337CNANWCHG, 0337SL00STAX Dr. 169.00 One cash deposit was done on 20th march 20/03/2014 To:6288CNANWCHG, 6288SL00STAX Dr. 169.00 20/03/2014By Cash :8000 ANW-Chrgs :150.00 S-Tax :18.54 Cr. 7, 831.46 In 8000 same 150+169 Rupees deducted. This is how one of the top bank of India is making money. Great. You guys are seriously taking care of your customers. I can share more details via email.

Hi Team I am having Salary account in ICICI from last 1.5 years and my account no. is[protected]. I was just checking my bank statement and got the shock because my account has been debited as SMAB Chgs-Jan14+Stax 43.26 i.e INR 393.26 I don't have any mail informing about this MAB charges. I have no Information from ICICI. No call, no mail and no message. Now that I understand that ICICI bank has not informed me about change of balance system and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006. This is really ridiculous as my money is deducted with out my notice. Thanks, SAURABH PATEL

I am fighting with ICICI bank for their fraud from last 5 months and even RBI ombudsman is covering the issue to protect them. my appeal is as follows:-

Place: New Delhi
Dt: 26 Mar 2014
To,
Dy Governer
Appellate Authority Banking Ombudsman
Reserve Bank Of India
Central Office Building
19th Floor, Shahid Bhagat Singh Road
Mumbai-400001

From:
Col (Retd) PK Chaturvedi


Sub: Appeal Against Closing Complaint against ICICI Bank Ltd Centralized Acc Branch (Credit Card) by Off Banking Ombudsman Delhi Banking Lokpal Scheme 2006 para 11(1). Dated 21.3.14

Sir,
It refers my complaint against fraud by Credit Card dept of ICICI Bank and subsequent complaint to head service department ICICI bank as well as FIR with Rajori Garden Police Station Delhi. Reference my complaint no. RBI-COMPLAINT NO-[protected]-ICICI BANK. The particulars of information under BLS 2006 and subsequent disposal as closing it is as follows (copies enclosed):-
1. Please refer to ICICI Bank Credit Card 4477 XXXX XXXX 9009.
2. A transaction was made in my account at mid night for Rs 22002.99 and SMS sent.
3. Since mid night I got worried to approached all channel to stop the payment but till * AM next day no one accepted the complaint and refused to stop transaction
4. After it got registered after 24 hrs after lot of persuasion, I filed FIR than only bank conveyed complaint number as 'ICICICARE=[protected]' ICICI BANK CREDIT CARD.
5. The credit was giving back on 19 Nov after 2 months 5 days, as the merchant could not substantiate the claim for the transaction of September 15, 2013 for Rs. 22, 002.99, The final credit has been processed on November 19, 2013
6. Icici bank declared it as the dispute is resolved in my favor. But decline to disclose the details of party caused this fraud. Covered them under umbrella of RBI ruling not to inform client
7. I filed complaint to Banking Ombudsman and accepted on 16 Jan 2014
8. RBI asked to wait till bank conveys the decision, Icici repeated its’ stand in Mar 2014.
9. I dis agreed with their decision and informed RBI Ombudsman.
10. I was informed on 21. 3. 14 that complaint is closed
11. Therefore appeal if produced on 26th Mar 2014.

Relief Sought:

1. Interest on the amount for the period amount debited by ICICI Bank and further credited to my account at the same rate of interest if I am defaulter for delay in clearing bank dues.
2. Rs one lacs for mental agony and harassment to me and time spent by me in all activities to make aware the authorities.
3. Since wrong debit is accepted. Whether bank employee is part of act if so fraud party be disclosed
4. Action taken against the individual/ party involved in this fraud.
5. On 28.214 I enquired from RBI OMBUDSMAN about status again confirming my disagreement to bank decision.
6. On 3rd Mar 2014, VIJAY PATHAK ASSISTANT MANAGER OFFICE OF THE BANKING OMBUDSMAN informed that complaint is in process.
7. Still on 20 mar 2014 RBI OMBUDSMAN closed complaint stating as if I agree with bank decision but no such communication ever made by me to ICICCI Bank or RBI OMBUDSMAN.
8. Without giving a chance or giving hearing to my dis-agreement, how ombudsman closed my complaint.
9. I do not agree with RBI OMBUDSMAN decision announced on 20/21 Mar 2014.
10. Details of sequential date sheet is enclosed as APPENDIX

Preferred language of the said information is English

Further it is submitted that the information/ reply is required by post ( Registered /Speed Post)

Yours faithfully

PK Chaturvedi

Hello my name is Ramandeep Singh. my acc no. is:[protected]. On[protected] some unknown deductions are done from my account of Rs.393.26 that I am not aware of with the description in the account summary as : SMAB Chgs-Feb14+Stax 43.26. I don't know what is this any why this is deducted from my account. Please help me with this problem. My Contact no is : [protected] Thanks.