ICICI Bank Complaints & Reviews

I used my ICICI Atm card to withdraw money from Bank of Baroda atm on : 25/3/2014 12:29 PM Address: Vishnu Apt, Sector 5 ATM ID : 1FDKOL60 SEQ NO. : 4061 CARD NUMBER : 470456XXXXXX0142 ACCOUNT NO : SAVINGS TRANSACTION DECLINED 072 UNABLE TO PROCESS BUT MY ACCOUNT GOT DEBITED . PLEASE LOOK INTO THE MATTER.

Hi,
I am having Salary Account in ICICI my account no. is[protected] My contact number is : [protected]. I was just checking my bank statement and got the shock because my account has been debited as SMAB Chgs-Jan14+Stax 43.26 i.e INR 393.26 totally they have taken INR 996.71 from my account.
I don't have any mail informing about this MAB charges. I have no Information from ICICI. No call, no mail and no message. Now that I understand that ICICI bank has not informed me about change of balance system and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006. This is really ridiculous as my money is deducted with out my notice.

Thanks,
Balamurugan P

My account number is[protected]. You have deducted quoting SMAB charges Rs 393 twice on 22/02 and 13/03 respectively without any notice. I will have to make a complaint against you with Ombudsmen (Banking - Reserve Bank) if you are failing to revert the money back into my account.

I've applied for ICICI Bank Credit Card in Nov. '12. While applying for Credit Card the bank executive informed me that the annual renewal charges will be waived off if I'll complete the total transactions of Rs. 30, 000 in a year. I've completed the transaction of Rs. 30, 000 in first 5 months only but still bank has charged Rs. 500 + Service Tax in the month of Nov ' 13. When I called the ICICI BAnk customer care for this they told me that instead of Rs. 30, 000 I should have done to transactions of Rs. 50, 000 to get the charges waived off. I've asked them if this is the case then please send me the scanned copy of the application form which was signed by me while applying for Credit Card on which it was metnioned charges will be waived off after completing transactions of Rs. 50, 000 in a year. But bank refused me to send me the scanned copy of application form. So I wanted to file a case on the bank as their executive has provided wrong information, also bank is not providing me the proof that I've accepted the clause of completing the transactions of Rs. 50, 000 in a year to get my charges waived off. This is truly unprofessional from a bank like ICICI as by doing this they are harrasing their customers.

An amount of Rs 28.09 has been deducted from my account. I get the following message as the transaction details:POSDEC CHG/09-02-14/4269/25ST3.

I spoke to your customer care now, however he disconnected the call in between and did not even take my request. Please look into the matter.

Regards,
Ipsa

Hi, Product Type : ICICI PLCC OTL Product OTL Account No : [protected] I see that there is a Cash-In-Select Loan account which is still active and accumulating interest and other charges for a very long time till date. Further this was the only reason why my CIBIL score was being hit (which I just found out while applying to a credit facility and that is really shocking me) even though I maintain very good financial relationship...

Dear Sir,

This is to inform you that, on 3rd March 2014, I made an online transaction to HDFC Account from My ICICI account. The details are as follows:

Name of my BANK: ICICI BANK PVT LTD.
MY account no. :[protected]
Amount transfer date: 3rd March 2014
Transfer amount: RS. 25000.00/-

Name of the bank to which amount was transferred: HDFC BANK PVT LTD.
Name of the beneficiary: Mr. Pranit. Gunaji. Gole
Account no. of beneficiary: [protected]
IFSC CODE: HDFC0CBMC10.

I would like to inform you that, the payment shows successful in my account. But is still not deposited in the beneficiary’s details.

I had been coordinating with ICICI bank for the same, they have send me the settlement copy for the same stating the amount is been transferred.

The same details were forwarded to HDFC but there is no response.
I don't know what to do now.


You can contact me on the following no. [protected].
Email id : [protected]@yahoo.com

Thanks and Regards

Sunil G Gole.

I had made a purchase of 1 samsung grand in feb 2013 against emi in icici credit card. The bill detail received in april had not converted the purchase in emi and my due amount was rs 22500. I made a complaint of the same on toll free no. where I was requested to sent a mail to plutus which is handling the backend services to convert the purchase into emi. A mail was sent as requested and next month bill was received for the emi amount only. However in the month of may the bill received for the credit card consisted of 2 emis insted of one as I only 1 purchase was done. The information of thr same was sent to the bank via email and toll free no where it was informed that the 2nd emi will be cancelled. However month after month I was receiving 2 emis. Email and t environment telephone exchanges were done with icici bank. I have credit limit of 35000 and the credit card nill showes purchase of 43000, how was it possible. After paying my 6 scheduked emis I had stopped making payments and I started receiving mail and telepjones to deposit the due amount. I was visited by the person authorised by bank to collect the dues, the same story was told to them. However no action was taken. I made a complaint in ombudsman however it was more of an eye wash as per them the matter has been settled. I have salary account with icici bank. My salary credited for the month of feb was blocked by the bank for the due amount of credit card. A mail was sent to bank to release the same. A phone was received in response to the mail howevef no action has been taken by the bank. So before taking a legal recourse I wanted to ask Pheradar for help as my whole salary has been blocked and account is showing balance of - (minus) 6000/- as the total amount due was 38000/-.

I wold like to bring this frustrated experience in front of you. Being an wealth and old customer of ICICI bank also suggested by you, I have opted home loan from ICICI Bank. Home Loan agent has collected all required documents for loan from me after calling and asking him many time. He never turned and confirmed any details as he should be as customer representative of ICICI bank. Even though my loan amount is confirmed but I have not received any details of it. Later, I came to know that my loan amount is not covering STAMP duty and registration due to which I will have to shell out almost 2 lakhs extra to full fill 20% own contribution. I was not in position to arrange this much amount in less than 5 days as I promised to builder. YOU GUYS HAVE PUT MY REPUTATION AT STAKE. I was getting better loan option from LIC as well as from AXIS bank; denying them would be my big mistake. I am getting rate interest from 10.15% to 10.25% where as ICICI is charging me 10.50%. I am paying more with this pathetic service. On 14th March; these guys have charged me Rs. 7, 500/- as processing fees and not even bother to ask me where I am going to avail it or not. When I contacted. HL agent, he said you can avail this loan any time; even if you cancel your current property then also you can use this loan. ICICI Bank employee thinks that we do not have any other work and simply waste our time to find out various properties. P.S.: IF ANYONE IS EVERY LOOKING FOR HOME LOAN THEN PLEASE DO NOT OPT FOR ICICI BANK. They even forget meaning of customer service.

Hi, I am having a salary bank account in ICICI mandideep branch from last one and half years and my account no. is[protected] My contact number is : [protected] I was just checking my bank statement and got the shock of my life. My account has been debited by MAB charges thrice in last 3 months. 26/12/2013 SMAB Chgs-Nov13+Stax 43.26 393.26 16/01/2014 SMAB Chgs-Dec13+Stax 43.26 393.26 22/02/2014 SMAB Chgs-Jan14+Stax 43.26 393.26 I tried contact the mandideep branch but there was no response. I don't have any mail informing about this MAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006

Dear Sir, I have been using icici credit card from long time and i have swipped the card and converted into EMI's and paid all the EMI's on time, after that without my notice they have provided me ICICI prudential life insurance and at the same time we have informed to bank stating that i have never buy any life insurance and why did you swipped the card without our notice, they said that they will enquire and get back to us, but we diidnt got any update from them and now they are harrassing us day and night by calling and using abuse words. I request you to take an serious action on them, so that, no one will face this issue again. The card was issued to me in 2006. Regards, Swapna [protected]

I, Ravindra Shrivastava, residing at Ghaziabad, is holder of credit card [protected]. I got an SMS the text from ICICI Bank which is reproduced below on 7th March 2014 at 7:12 PM. I have not done this transaction and is not in my knowledge. I have never shared my password with anybody, but Bank has charged my account with such a huge sum of money. Sir, I have contacted the Customer care immediately after came to know about the fake transaction that does not belongs to me and reported them the same. I have requested the customer to stop payment to this transaction and block the money and refund back to my account. The customer care is not ready to stop payment (said by the representative). The bank is also not taking up the case on priority to stop such fake payment even on my request. The transaction being done without my knowledge and the Bank should must help me to recover my amount. Further on my own I have checked the detail of transaction through the Customer care Icici Bank where purchases made and requested them to not to honour this transaction as I have not made this and someone else has done fraudulently without my knowledge and authority. The transaction for 5000 INR on March 7, 2014; 19:10:24 hrs at Airtel Bill Pay. I got to know by SMS alert the text of same is reproduced at the end of this letter. Transaction Detail :- transaction Number:- 365859 Merchant Id :-[protected] (Airtel Bill Pay)5000/- Requested kindly to stop payment for these transaction immediately and ad help your customer from getting out of the fraud. I authorize the bank to stop this payment and again undertakes that I have not done this transaction and is no case belongs to me. I have never given my password to anybody else and the chances are that the there might be some leakage from bank side also. Therefore I request to immediately stop the payment of these transaction and return my account. Thanking you Ravindra Shrivastava Mob: [protected]

Dear Sir / Madam, I had submitted online ICICI Bank Credit Card application through icicibank.com before 10-Feb-2014, they send sales executive person for collect my document and provide me acknowledgement slip (ICICI Bank Acknowledgement Slip No.N[protected], ICICI Bank Sales Executive Name & No. Subhash Gautam - [protected]) but they are not process my document or not inform me related any uncompleted document / other issue, I would like to want know where is my document and why have not process my credit card application to till date without any reason. i have doubt regarding my document not being misuse through ICICI bank sales executive or bank please provide me application's status through ICICI bank or return my document from ICICI bank. Thanks & Regards Ankit Kumar Manav +91-[protected]

I am having bank account in ICICI delhi branch from last 1 years and my account no. is[protected] My contact number is : [protected] I was just checking my bank statement and got the shock because my account has been debited by MAB charges S tax 43.26+ 393.26 I don't have any mail informing about this MAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006. Thanks & Regards mohit jain

Hi, I have been following bank and customer gigs the approved card and they are responding well so please have a initiative in this matter and assist the process to accomplish. Okay thanks, I think icici bank cant solve this problem, because you have don't have any transparent process to go with . On one hand you are asking the time and all on the other hand your icci people said me that my application was loggedin this Monday and even I asked them three times I asked that everything is okay and nothing is required, they said that my application has been logged in successfully and nothing is required and I would get a credit card after 21 days. Now today the reputed icci bank persons waked up and said they require some more documents contradicting the last statement. Now Again the whole process will take place. Thanks for your linger process and support. I just think to tell my relatives and acquainted persons about your service. Thanks Again, I see to some new government bank who just delays but don't lie. Dear Mr Ismael.I am not able to continue with the iccibank and would like to discontinue with yours ignominious services . Let me know that how can I close the account online if possible and transfer all funds to other banks after closing the account . Or if I need to go to the branch then, shall I get it done from any branch or native branch only . I have been decieved by icici bank, they took all the documents and didnt reply, what the hell they want the documents,

i applied for Instant credit card against Fixed deposit in Icici Bank. i applied on 4 Feb 2014. they told me that it will be activated within 7 days of application. on 16 feb 2014 i got call from bank to provide Identity Proof they forget to collect that earlier and i provided that same day. i contact customer care several times but no solution from bank on my complaint no. SR[protected] they not informed me any reason about this delay. today on 8 march 2014 when contacted customer care they said your old identity proof was misplaced by Bank. submit that again. Even they not informed me themself about this misplaced documents which belongs to me. so i request you all please close all your accounts and loans with icici bank. they can also misplace your property paper which you provide them for loan. me and my friends also closing there accounts with ICICI Bank.

Hi Team I am having Salary account in ICICI from last 1.5 years and my account no. is[protected] My contact number is : [protected] I was just checking my bank statement and got the shock because my account has been debited as SMAB Chgs-Jan14+Stax 43.26 i.e INR 393.26 I don't have any mail informing about this MAB charges. I have no Information from ICICI. No call, no mail and no message. Now that I understand that ICICI bank has not informed me about change of balance system and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006. This is really ridiculous as my money is deducted with out my notice. Thanks, Nandini

This is to bring to your notice and lodging a complaint regarding frequent daily calling by icici bank representative from phone numbers: [protected]/[protected]/[protected]/[protected]/[protected]/[protected]/[protect...⇄ I have been kept on called by the above phone numbers and it has been a mental pain and agony for me and the way the caller disturbing has kindled my blood pressure to higher levels and suffering chest pain and leading to medical treatment over the reaction of requesting not to call and saying i am not interested in credit cards. Claim has been initiated under the law for agony and pain, daily every day for more than 3 weeks I am receiving the calls from above numbers J.Arokhiaraj

Hi sir/madam, I have been misguided by a ICICI personal loan agent. He claims his name is Kiran Niranjan and his contact number is [protected] ([protected]@gmail.com).. I applied for personal loan and this person called me for loan assistance and took 26000 rupees as processing fee. And its been 2 months he hasn't got me the loan and the amount which I have given.Please do something to this ..Please please.-- Regards, Manzaa.

credit card. no. [protected]

merchant processed the refund but refund not got credited to my credit card
account. please help me. I am very sad and disappointed

06/10/2013 74423423279339323108054 PAYPAL *DEALEXTREME Rs. 7, 293.99

proof of merchant refund status attached. take action immediately
otherwise i will escalate to RBI, consumer court, very worst poor service given by ICICI bank officers.