ICICI Bank Complaints & Reviews

Sir by mistake i have made a transfer to my prepaid card via mobikwik app and transaction get successful what should i do now.
Sir actually i have a prepaid card account and i have made a transfer by mistake when go for a payment of my credit card bill with icici bank.
My prepaid card status is shown expired but transaction get successful what is the process to get back my money.
Attachment of transaction proofs are listed below.

Rs14087.84 deducted from my account without any notification or any OTP. I got a msg from the bank that amount has been deducted. I raised dispute with the bank transaction and they told me that it will be refunded if it was not made from end. After 2 months and repeated mail, I got a final revert that it has been closed as merchant has provided proof but the bank has not provided any proof when I asked for the same. Then, they told me to raise a complaint through banking ombudsman as they will look after the issue. I have gone there in person and the associate told me that it will take some time and if needed they will call or ask for some details. I have also raised online FIR for the same. Still got no response from police end nor from banking ombudsman. Now I got a mail from banking ombudsman that my complaint was disposed off without giving me appropriate reason. I have filed online complaint on consumer complaint portal and again raising the same. Please look at it and give my money back. I am ready to give all the information but noone has asked me for the same and just denying the complaint without any research.

I have been using icici credit card for last so many years and i had set auto debit from my icici bank account but last month they have added late payment charges without any prior notice and kept on adding the amount in form of late payment. I have tried to reach them multiple times but nobody entertaining me. I am ready to pay the amount which i used for shopping but will not pay for late payment charges as they have not informed me about it earlier. Please ask them to get the amount which i used for shopping. These guys have added 2k extra in form of late payment and other charges like gst etc.

This is to report about all the srs opened during the month of jul-aug 2019 for my account[protected]

In terms of customer satisfaction and honesty with services, one of your rm managing my loan account has totally failed to do his job right by not reviewing the cibil reports clearly before processing my loan.

I had 3 loan accounts and conviniently he chose to close only 2 (Icici & hdfc) however my city bank loan hasn't been paid. Upon asking the rm, he has admitted to oversee the citi bank account. Currently i'm paying both icici (New) and citi bank emis. Please help me understand how is it possible for a. Salaried employee to pay most of my salary into emi. Poor management and poor judgement, i wish good for others not to have the same rm assigned. Because he might ask you personal questions about the utilization of your fund.

As far as i understand banks job to review the eligiblity-process loan - accept emis ontime and the business is. Done.

This rm went to extent of asking about my weddings and why i had spent those funds into my wedding. (Mr. Rm) that's none of your business.

Loan a/c # lpbng[protected]
Rm: suman[protected]
Contact #

I have currently discussed with rhs manjunath, i'm waiting for an appointment to finalize the discussion today. Currently i have escalated to [protected]@icicibank.com

I'm not hesitant to write to other escalation channels including documents and evidences to ceo f required as i'm done with sufferings and unwilling to suffer anymore for one man's erroneous job. I foresee complete closure to bring my life back to normalcy.

Yours faithfully,
Mukesh mishra

On 19 aug 2019 i tried to withdraw money from icici atm on 3rd avenue no s1cwn070 - the machine kept saying transaction failed. First rs 2000 and the rs 1000. Later discovered that both amount has been deducted from my bank.
Txn#[protected]
Txn#[protected]

Icici website does not provide any means of addressing such problems. Wish someone could help me. I have reached out to sbi, yet to hear back from them.

My self nadeem baig my corporate account name al tauheed education and welfare society account numer[protected]. I am ICICI bank account holder ...
We have not purchase any of the policy nither from the bank nor from Customer call then also bank is saying that u have purchase a policy and deducted amount of rupees 1899 rs

The policy and the amount of rs 1899.00 this is the sr of transaction ( wpp-sr[protected] new policy
has debited from this icici bank account account...

Nadeem baig ;- [protected]
thanks

This is in reference of an erroneous transaction done by me. I am an axis bank account holder, on 3rd may 2019 i was supposed to transfer inr 80000 to icici account no[protected] in the name of ritu ohri but by mistake the amount was transferred to account no[protected] in the name of sandeep himalayan both residents of panchkula & zirakpur respectively. The accounts of both of them was in icici zirakpur branch.

As it was late in the evening when the transaction was done, the next day i went to axis bank branch in saket, delhi and gave a request letter to reverse the same transaction (Copy attached). As per axis bank staff they submitted the request same day and amount of inr 80000 was put on hold in the account of mr sandeep himalayan in icici bank which was later verified by me when i visited icici branch personally.

I used to call everyday to icici customer care to which they said it will take max 45 days to reverse the transaction and i wasn't given any complaint number nor any resolution as they said i didn't had an account with their bank. I also visited the bank branch is delhi and haldwani to which i was told max 45 days money will be reversed in my account.

In between i spoke to mr pradeep in the icici branch in zirakpur through a reference of a common friend, to which i was told he will take care of the issue but no resolution was given to me.

In the month of june i specially visited to zirakpur branch to find out the issue. The staff in the branch mr sohan told me that they are not able to get in touch with mr sandeep himalayan as his number in his account details is not reachable. I was given his numbers so that i also keep following up.

70 days later - again finally on 11th july 2019, i again visited the branch this time to get it resolved anyhow. I was told that the customer of the branch mr sandeep himalayan was not reachable on his number and also the staff tried reaching his residential address where they found noone and they are not staying at the mentioned address. To which mr sohan said he has returned the complaint to his corporate office and they will reverse the transaction in next 45 days.

Finally sitting for sometime in the branch, i took the address of mr sandeep himalayan and visited his house which was hardly 2 kms and 5 mins from the branch. To my astonishment i found that the entire family lived there. I met his mother, i sat for sometime in their house and she gave me the current active number of mr sandeep. This clearly showed that staff of the branch didnt made any effort to find the whereabouts of their branch customer to resolve my complaint.

After speaking to mr sandeep over the phone, he assured me to give the letter required by the branch that this money didnt belong to him and it can be reversed. He gave the letter to the branch on 16th july 2017. Its been 33 days since then, till now i have not received my money of inr 80000.

Its been 106 days since the complaint was given and the account was put on hold for inr 80000. Even after regular follow ups and visiting the branch, the issue has not been resolved.

I have few questions for the authorities of icici bank -
1. Is there any specified time limit of time for the issue to be resolved. It was mentioned 45 days. Firstly after submitting my complaint on 4th may i was told 45 days, then after branch finding no whereabouts of mr sandeep they said in 45 days money will be reversed.
2. I can actually see and feel no effort was made from branch end to find the whereabouts of mr sandeep, which i had to personally do. This was duty of the bank which was not performed as it should have been.
3. This payment was due to ms ritu and was delayed long from banks end. I had to bear a lot of cost to borrow this money and pay her which has even spoiled the relationship. Who will compensate??
4. I have travelled to zirakpur twice, visited delhi where i submitted my complaint. Who wil compensate??
5. The mental harassment to get back my money since 3 and half months. Who will compensate??

Looking for a resolution as early as possible.

Regards

I hav submitted my pan card photocopy with icici bank cooch behar branch on 4th august with an application for removal of debit freeze and updation of my account from minor to major. I have been to the bank for almost 10-12 times.. Each time i visit the branch, the deputy manager incharge keep saying that the records have been sent to the headoffice in hyderabad. Till now there is no response recieved. Its still not infreezed. Does it really takes this much time to just unfreeze an account. Visiting bank for 15 days isnt that easy for someone. I have got many more works to do throughout the day. Hope the bank gets to know about it. And my account gets unfreeze soon.

From long time, i'm not receiving the otp for any online transactions. I contacted thrice the bank they advise me to check with my telecom service provider. I checked there and there are not any blockage from there side.
I'm living in bahrain. The customer service advised me to visit the branch. How can i visit? Icici fails to resolve my issue and still i'm failed to do any transaction online except internet banking which i don't like to use.

Respected sir,
This is sumit burman from kolkata. My registered mobile no. Is [protected]. I have one loan whose emi gets deducted every month from my salary account which is in your bank. This month it has already got deducted. But suddenly last day i. E. On 16th august, 2019 an ecs charge of rs.472 had been deducted from my account which was not supposed to deduct. Please look at the matter and resolve it as soon as possible. Looking for your sincere cooperation.
Thank you.
Sumit burman

Hi,
I'm an icici account holder and i got a text message saying that i'm using an older version of imobile app. The message is quoted as mentioned

"you are using an older version of icici bank imobile app. To experience 200 plus services with enhanced security features, click bit. Ly/2mosa9s. T&c apply."

Thank you for your assistance

I have came for change in my name as it has space in between like phani kiran which should be changed to phanikiran. I have taken a pan card with me which is a valid prrof. Such a stupid branch it asks me for another proof. Pan card is the one which i have given at the time of submission and these guys give me reason that how i would know that is that you. Then if that is the case my pan card will have my photo. Can't they know this. Such a lame excuse to change name if it is not my primary branch...

Sir i am ajay so/o ram dulare. I had need of loan but due to some problems my file had reject.
After some times received a male that loan is sension and i have to pay emi but how is possible that without any physical verification bank will b provide loan. It is totally fraud.
It isfraudd by bank and loan agent.
They have used my documents with bank employee.
I have not get any type of loan.
. It is totally scam

So i request to you, if it is possible then take immediately action for icici bank.
Nither i will sucide

I have so far not received the redemption amount of my 2 bonds distinctive nos.70677 and 70678 alloted on march
2000 and redeemable on march 2003
Under icici ltd safety bonds 2000.
I have changed my place of residence for years due to official transfers and now i am back.

Please inform me where i have to send the documents for this.
Please do the needful.
Thanks

Sathi

This is the third time i am raising the complaint for the same issue of ecs charges where, as i received my money in transaction for some important work the bank doesn't even text message me and on top of that the bank takes my money for ecs charges for month of june where i had already closed the ecs from icici undri branch, this bank os is a liar and a thief as i was promised previously by an advisor that i won't be charged again for ecs then what is this? I want my whole rs. 2500 revised to my account.

My wife is working in icici bank kolkata, 6 months passed after applying transfer request on marriage ground but she still not get transfer to mumbai where i work.

Branch head daily used to torture and mentally harras her.
Branch head finally told her yesterday that i will make sure that u will not get transfer and you will die here, i will spoil your life.
This is not good, it's a crime.
Kindly help me in the matter.

I tried debiting ₹10k from a local punjab & sind bank using my icici debit card on 12 aug, 2019. The machine didn't provided money but i got money deduction message from icici. I submitted service request to the company, visited a local icici branch, called customer service representative, but still not get refund. Please refund my money. Thank you

Am an icici bank customer. From january onwards some amount is deduct from my account like ecsrtnchg charged 413 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount.

I am using icici bank debit card for the past one
Year. One week before, i used my card for online purchase and i entered 3d secure pin wrong 3 times.
I got a message saying that my card is blocked from 3d secure online transaction and asked me to contact customer. But, when i tried to call customer care no., every time only ivr ply on. Please help me to unblock my debit card for online transaction....

I was using credit card of icici bank before 3 years but when i when i received unauthorized charges on my card in december 2016 then on 29 dec 2016, i requested customer care to close my account. I paid all my balance dues & closed my account & destroyed the credit card.
In april 2019, i received a mail containing bill of rs. 29.50, even after too many mails communication, i didn't received any positive response. Then i visited to icici branch in noida & got my credit card number as well. They suggested me to pay rs. 30 in branch & later on request to close the account.
Now i am getting a bill of rs.118. (The outstanding id due to cash payment at bank). No help received from bank & customer care as well. Now i have paid all outstanding amount but these all were unauthorized. No-one in branch told me that penalty will be lived for cash payment. Totally disappointed with services with icici bank credit cards.