[Resolved] ICICI Bank — non repayment of excess money paid through cards | |||
My name is thangasagaran residing in chennai, tamilnadu. My icici credit card number is [protected]. I have made a online payment to tneb through icici credit card (Payment reference id 374374) on 8/5/19 but the amount was not credited in tneb account. Hence i have made the second payment again to tneb. I have registered a complaint (Sr[protected] with icici regarding my refund of the first paid amount to tneb. Icici took 45 days to address my complaint and finally told the payment made by icici to tneb was not received by tneb (As told by tneb) and icici bank withdrawn its responsibilities and asked the customer (Me) to contact tneb to get my money. I have enquired in tneb and they have not responded. Eventhough the payment was made by icici to tneb they are not taking the responsibilty to refund my money which is not accepted. Kindly instruct icici bank to repay my money immediately Was this information helpful? | |||
Sep 7, 2019 Complaint marked as Resolved ICICI Bank customer support has been notified about the posted complaint. Verified Support Aug 07, 2019 ICICI Bank Customer Care's response Dear Customer, We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience. Regards, ICICI Bank Customer Service Team | |||
 3 Comments | |||
Comments
Cancellation of One Assist Plan
I had never asked for the One Assist Plan. Also a sum of Rs 1899 has been debited from my account and I want my refund. Please disable this One Assist Plan as soon as possible.
ID : SR[protected]
I had never asked for the One Assist Plan. Also a sum of Rs 1899 has been debited from my account and I want my refund. Please disable this One Assist Plan as soon as possible.
ID : SR[protected]
ICICI Bank Customer Care's response, Aug 8, 2019
Verified Support
Dear Plaamakula Premkumar,
We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.
Regards,
ICICI Bank Customer Service Team
We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.
Regards,
ICICI Bank Customer Service Team
Dear Customer,
Greetings from OneAssist!!!
We regret any inconvenience caused to you.
We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.
Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.
Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.
Looking forward to hear from you.
Regards
Team OneAssist
Greetings from OneAssist!!!
We regret any inconvenience caused to you.
We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.
Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.
Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.
Looking forward to hear from you.
Regards
Team OneAssist
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Today i can see that rs.1899/- has been deducted from my icici bank account mentioning wpp renewal plan.
Please cancel the policy as i don’t need it and i never used it.
Please try to clear this request asap.
We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (668725_01) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team