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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
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ICICI Bank reviews & complaints page 458

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S
Suwakta
from Hyderabad, Telangana
Jul 30, 2019
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Resolved

Address: 500081

Hi,

Icici has auto debited 1899/- without my permission.
I was given information related to oneassist some credit/debit card protection plan.

I received a phone call from icici insisting me to take the plan. Even after denying they forcefully activated the plan and deducted 1899/- from my account.
I reached customer care of one-assist as per them they start cancellation process after 48 hrs, but they will refund by deducting some amount they debited as the service has been activated.

Is icici is giving authorization to debit their customers' money to third party for these plans? I don't feel secure with icici anymore. I could be debited of any amount just by a phone call, it seems.

Please cancel the service and refund complete 1899/-, if not then i am gonna take a decision to close my account or discontinue with icici bank.

Oneassist relationship number : 7775590.

Thankyou
Aug 31, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 30, 2019
ICICI Bank Customer Care's response
Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (640507) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    K
    K V Ravishankar Sharma
    from Bengaluru, Karnataka
    Jul 29, 2019
    Resolved
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    Resolved

    Address: No.278, " SINDHURA ", 2 A Main,, First Phase, 560085

    I had purchased the 2 bonds as above. Until now i had lost the track of it and recently got to find them. I also went to couple of icic bank branche strying to get some proper information but to no avail. Please guide me further as to what is its present value as also as to how to redeem/ encash them.
    Bondholder no.[protected] certificate no. 9312
    Deemed date of allotment 30.04.2003 redemption date : 30.04.2006 carrying a rate of interest @6.75%
    Aug 31, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 30, 2019
    ICICI Bank Customer Care's response
    Dear K V Ravishankar Sharma,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (639466) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      M
      Manas4u116
      Jul 29, 2019
      Resolved
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      Resolved

      Hi,
      Without any acknowledgement i have been charged 354 rs for the service which i never requested/opted for.
      statement says MM Annual Fee MAY19-APR and deducted
      on 26th july 2019
      354.00/- rupees have been deducted for my money service.
      Please reimburse the respective amount asap. However, made a compliant on their website, Still waiting for their response.
      Regards
      Manas
      +1 photos
      Sep 4, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jul 30, 2019
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (639449) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        V
        Vijaykumar kalshetti
        from Mumbai, Maharashtra
        Jul 29, 2019
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        Address: Kesar jawalga Ta-umerga Di- usmanabad pin-413605, Osmanabad, Maharashtra

        My ICICI Bank Savings Account 4445.25 rupees has been deducted while filling out pmfby form on 22/07/2019. Devi, however, was showing the form unpaid.Repeatedly contacted. so I pay to pmfby other transaction .but My First transaction deducted amount should get quickly.
        +2 photos
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          A
          Akshay_Sutar
          from Pune, Maharashtra
          Jul 29, 2019
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          Address: Aundh Pune, 411027

          I have received credit card bill statement where bill date mentioned 26 July 19, so on 11 July 19, I transfer fund of 28000/- to ICICI account which reflects on net bank account through SBI (google pay) after receiving money in ICICI account I proceed for credit card bill payment on 17 July by net banking which shows payment completed of rupees 27999/-and same is showing me on my payment summary
          After revisiting to portal on 21 I seen all accounts summery there is still 28000 in my account and Bill payment is also shows that payment is completed due to this I visited my branch which is in Aundh where there are not listening to me and tell me about to pay 500/- fine if late payment which is non logical, hence I register this complaint
          ICICI Bank customer support has been notified about the posted complaint.
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            V
            vrundar
            from Mumbai, Maharashtra
            Jul 29, 2019
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            Address: E504 Garden Residency 1, South Bopal, Ahmedabad 380058, 380058
            Website: fastaglogin.icicibank.com/CUSTLOGIN

            I applied for fastag on 29th may 2019, however i have not received the tag till date; against the same the bank had mentioned that i will receive the tag in 7 working days. Have called the customer car several times every time i am assured the tag will be dispatched to me immediately & will reach me in 4 working days; but again the same situation is repeated. Only i am told that the request is mailed for priority dispatch. I have paid all the charges including a recharge for the same to the bank on 29th may itself. If the bank is unable to send me the tag kindly ask the bank to refund the entire amount including the service charges etal to my account on priority. Surprisingly there is no authoruty to whom the complaint can be esclated
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              R
              Remya M P
              from Chennai, Tamil Nadu
              Jul 29, 2019
              Resolved
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              Resolved

              Address: Chennai, Tamil Nadu, 600042

              Hi,
              I am remya., holding a credit card of your bank for past 2 months and paid an amount of rs.5000 on 26th jul which is not yet reflecting in my card. Please let me know how long will a credit card payment takes to reflect my account. I have to make further payment because of this am not able to do it.
              Name : remya m p
              Narration# qhdf[protected]-icici bank credit ca
              Reference #[protected]
              Date of payment : 26-jul-2019
              Contact #[protected]
              Need your reply and support
              Thanks & regards
              Remya mp
              Sep 3, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 29, 2019
              ICICI Bank Customer Care's response
              Dear Customer,

              Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                F
                FITNESS JYO
                from Thakurdwara, Uttar Pradesh
                Jul 29, 2019
                Resolved
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                Resolved

                Address: postal assistant in bareilly city post office near kutubkhana, Bareilly, Uttar Pradesh

                I have a make my trip credit card issued on april and i payed 590/- on due date after that i never use this card and i had been cancelled online this card but still i have to pay 590/- per month.
                I visited my icici bank main branch but they didn't cancelled my card and behavior not good. Please cancel my card as soon as possible n refund my money.
                Aug 29, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jul 29, 2019
                ICICI Bank Customer Care's response
                Dear Customer,

                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (636187) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Please unblock credit card
                ICICI Bank Customer Care's response, Jul 29, 2019
                Verified Support
                Dear Customer,

                We request you to email us your concern with your contact details on [email protected]. Please mention the UID (636187_1) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                [protected] Nagen nath my email [protected]@gmail.com
                ICICI Bank Customer Care's response, Jul 30, 2019
                Verified Support
                Dear Customer,

                Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                The only access to my bank account is through net bank. But unfortunately even that is not work.
                I am not able to access my net banking service.
                kindly help as soon as possible. It is pretty urgent
                ICICI Bank Customer Care's response, Jul 30, 2019
                Verified Support
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (636187_001) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  K
                  Kishore Babu Thalla
                  from Hyderabad, Telangana
                  Jul 29, 2019
                  Resolved
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                  Resolved

                  Address: Hyderabad, Andhra Pradesh, 500045

                  Without an acknowledgement i have been charged for the service which i never requested/opted for.

                  26/07/2019 bil/[protected]/mm annual fee may19 - apr.
                  354.00/- rupees have been deducted for my money service.
                  Please reimburse the respective amount asap. However, made a compliant on their website, yet to get response.

                  But look at the way, how common men's money being sucked by these blood suckers. Shameful act.

                  Regards,
                  Kishore thalla
                  Aug 30, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 29, 2019
                  ICICI Bank Customer Care's response
                  Dear Kishore Thalla,

                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (636195) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  My account debited 400rps on 23rd july 2019.I wanted to know why they debited amount without any confirmation...If its not repeat from next time what should i do.
                  ICICI Bank Customer Care's response, Jul 29, 2019
                  Verified Support
                  Dear Raja Simha,

                  We request you to email us your concern with your contact details on [email protected]. Please mention the UID (636195_1) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    U
                    usriva
                    from Noida, Uttar Pradesh
                    Jul 29, 2019
                    Resolved
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                    Resolved

                    Without an acknowledgement i have been charged for the service which i never requested/opted for.
                    09/03/2018 bil/[protected]/mm annual fee may19-apr
                    354.00/- rupees have been deducted for my money service.
                    Please reimburse the respective amount asap. However, made a compliant on their website, yet to get response.

                    But look at the way, how common men's money being sucked by these blood suckers. Shameful act.

                    Regards,
                    Sep 1, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 29, 2019
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (634747) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      R
                      romel sabu
                      from Bhopal, Madhya Pradesh
                      Jul 29, 2019
                      Resolved
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                      Resolved

                      Amazon credited 2499/- in my account on 28th june 2019 as a refund with reference no.[protected]. Icici bank still hasn’t credited it to my account
                      Please follow below text to file complaint :

                      'i purchased a product in amazon and returned it back. Since my payment method was icici bank debit visa card, the amount refunded was supposed to come in same and reflect in 3 to 5 business days. The transaction was done on 28th june 2019 by amazon on[protected] transaction id (Authorization code for transaction) but, i couldn't see any amount yet.'

                      Warmest regards,
                      Aug 29, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 29, 2019
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (634754) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        N
                        NehaSingh15
                        from Gurgaon, Haryana
                        Jul 28, 2019
                        Resolved
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                        Resolved

                        Address: 9-A, Phelps Building, Connaught Place, Delhi - 110001 , Near A-Block, Inner Circl, New Delhi, Delhi, 122011

                        I made the payment on 25th may on sarathi driving license portal haryana, for which i informed my bank to check this issue as my amount is debited from my account but merchant didnt received it and this chain mail happened for 20-25 days. Having said that at the end bank stated that we have refunded this amount back to merchant wherein i already did the payment. Please check with them and now its been 2 months rto is saying that check with bank we didnt received any amount and bank has already closed my ticket.
                        Now this incident happened again with me on 26th july for which i booked my ticket on irctc and payment was debited from my account but ticket was not booked. Irctc portal clearly mentioned that your last payment was failed and re booked my ticket,
                        Again, bank is adamant about the fact that it will come back to your account and after forcing so much they have raised the sr[protected] but i am again not sure whether my amount will come back to me or not.

                        My both incidents are still pending and i really dont know to whom to follow to as till date i have received unsatisfactory response from them as they really dont have any value for their customers money
                        Hoping for a resolution as i cannot waste my money like this
                        Aug 30, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Jul 28, 2019
                        Updated by NehaSingh15
                        Thanks will wait for the update
                        Verified Support
                        Jul 29, 2019
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        Team,

                        i received an update from your team that the amount has been credited to beneficiary amount. I have below questions:

                        1. Without customer permission who allow you to send my money to beneficiary account it should be refunded back to our account
                        2. Who will follow up with beneficiary, and why should i follow up with them since i used your account and imobile app to make UPI payment
                        3. Do you have any idea whether beneficiary is refunding that amount back to us which they sometime dont even reply to us and it happened with me first time and till date i m following up with RTO to receive the amount and no response receive till date
                        4. I am not sure how you guys must be treating uneducated or illiterate one who dont have any idea how to deal such situation?
                        5. If this will not resolve i will take this further in court whether its a matter of 500, 1000 or any amount
                        ICICI Bank Customer Care's response, Jul 29, 2019
                        Verified Support
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (634748_11) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          Sonu1994
                          from Agar, Madhya Pradesh
                          Jul 28, 2019
                          Resolved
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                          Resolved

                          Address: Sec 16, Faridabad, Haryana, 121002

                          There is a employee named rohit sharma slapped his colleague in front of a customer and branch manager mr. Yogesh aneja never support him. Because he is a out of station employee and all are in the branch are relatives and friends of branch manager. And i am the customer of that person and they do my insurance in other agent account. If this will happen in your organization what is the effect is going on your customers. I have two other customers for insurance if this will happen how can i trust on your organization. So take immediate action in 2 working days and tell me at ([protected]@gmail.com) it's my humble request.
                          Sep 11, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Jul 28, 2019
                          Updated by Sonu1994
                          And I am also a existing customer of ICICI
                          Verified Support
                          Jul 29, 2019
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            akshitapareek24
                            from Delhi, Delhi
                            Jul 28, 2019
                            Resolved
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                            Resolved

                            Address: Jaipur, Rajasthan, 302019

                            I have been using this account for 3 months as a salary account and didn’t had any problem but one day i was making the transaction and i got a message that the transaction got failed account is frozen or blocked, so next day i visited the nearest branch and got to know that my account is frozen, even the bank staff was not aware that why the account is froze, they told me that they’ll investigate and let me know, but its been more than 3 days and i don’t have any idea of what the hell happened to my account. Because i submitted everything, adhar, pan, photo. Please help me out in this, today is the holiday and i’m stuck with nothing.
                            Aug 1, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 28, 2019
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (631885) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Subash Chandra Sekhar
                              from Bellary, Karnataka
                              Jul 28, 2019
                              Resolved
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                              Resolved

                              Address: Mindspace, Hyderabad, Telangana, 500081

                              I haven't subscribed to my money service but still, an annual fee 354.00 rupees got deducted from my account for the same service, and any number of calls to the customer care didn't help, and i never got the amount back. Please unsubscribe me from my money service and pay back my money.
                              Details: bil/[protected]/mm annual fee may19-apr.

                              Moreover, i didn't find unsubscription option mymoney portal also. I followed the following link https://www.icicibank.com/Personal-Banking/faq/internet-banking/my-money-faqs.pa... provided in the icici bank
                              Sep 2, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 29, 2019
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (634762) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Nov 16, 2019
                              Updated by Subash Chandra Sekhar
                              Complaint has resolved by contacting your customer care
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                                nikhilrathore
                                from Noida, Uttar Pradesh
                                Jul 27, 2019
                                Resolved
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                                Resolved

                                I haven't subscribed to my money service but still anual fee of 354 for bil/mm27-july -19 354 rupees got deducted. Most annoyingly i can't even find 'unsubscribe' in the my money console.. Please unsubscribe me from my money service a
                                Aug 31, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 28, 2019
                                ICICI Bank Customer Care's response
                                Dear Nikhil Rathore,

                                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (631887) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  A
                                  acskb
                                  from Mumbai, Maharashtra
                                  Jul 26, 2019
                                  Resolved
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                                  Resolved

                                  Dear icici,

                                  Without any acknowledgement, today, my account has been deducted by rs. 354 and here is a transaction details:

                                  26/07/2019 bil/[protected]/mm annual fee may1
                                  9-apr20/1990387 354.00

                                  Would you please reimburse amount which you deducted asap? I have also registered complaint of icici website and waiting for their response.

                                  This has happened to many customers without knowing & informing them and is happening with me now. We all need to learn from mistakes but not sure what's happening here!

                                  I am requesting you to revert to this query and kindly credit my hard earned money.

                                  Thanks
                                  Sep 1, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 27, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (628867) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    M
                                    mnksocialite04
                                    Jul 26, 2019
                                    Resolved
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                                    Resolved

                                    my saving account shows negative balance.

                                    Address: Sector 15, Gurgaon, Haryana, 1222002

                                    I own a salary account in icici bank and today i transferred 2800 rs in my account. When i checked the account it shows the amount there. When i tried to transfer the funds to some other bank or tried to make any payment online i am not able to do that as it shows i don't have sufficient funds and display my account balance as ₹ -14, 415.84. This is insane and i am worried if this is a fraud or what. Please help me with this asap.
                                    br...
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                                    A
                                    Abhishek Padmanabhan
                                    from Bengaluru, Karnataka
                                    Jul 26, 2019
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                                    Address: 560083

                                    I am getting a lot of calls from your ICICI Bank as a promotional call for personal loan.

                                    I have not signed up for promotional calls and I am not interested for personal loan unless your bank is planning to give me a good amount of money and I don't need to pay you back the money.

                                    Also I have activated Full DND with my operator. Still I am receiving calls from tele markerters who claim that the Personal loan is from your bank.

                                    So please quit disturbing me.
                                    Delete my numbers from your database.
                                    [protected]
                                    [protected]

                                    Your promotional call is not welcome and is directly considered as a harassment.

                                    If I get a message or call regarding personal loan from your ICICI Bank, I will have my lawyer take a legal action against you.
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      S
                                      Somadrita Rai
                                      from Mumbai, Maharashtra
                                      Jul 26, 2019
                                      Resolved
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                                      Resolved

                                      Address: 711103

                                      Icici bank — icici fraud deduction
                                      12 123pallav on jul 22, 2019
                                      I have a demat account in icici bank for 3 years now. When i checked my bank transactions and i found that there is one debit transaction 'in[protected] dp chgs till may-19' — inr 1235.78'. I was never told about the demat account when the salary account was created by icici which is itself a fraud by icici, and i spoke to icici it was informed by the icici representative that it is free of cost, it will never be charged, i was never told about the dp charges also i did not get any message alert on my mobile which is registered with mobile banking with icici. My icici account number is[protected]...
                                      Complaint comments read comments [4] complaint category banks
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                                      [protected]
                                      Aug 30, 2019
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 26, 2019
                                      ICICI Bank Customer Care's response
                                      Dear Somadrita Rai,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (626586) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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