ICICI Lombard Complaints & Reviews

Hi Team,
I have 4 policies which includes mother, father, brother and mother in law.
I have renewed 3 policies on May 2nd and 1 on May 3rd.
However, out of 4 only 3 have been renewed .
Even after several requests and complaints my issue is not yet resolved.

I have canceled the insurance policy on 7/5/2022 still refund is not processed. I am getting same automated replies from the company that my request is under process and will be resolved soon.

Customer support Reference id: [protected]

I took a car insurance on 6th May 2022 from ICICI Lombard via PhonePe app. While taking the insurance and charging the money, PhonePe only asked me about the car registration number, year of registration, last 5 digits of Chasia no and Engine no. Nothing else was asked and I thought with the technology we have today they will easily get the rest of the details using the car registration number, but I didn’t know that PhonePe and ICICI Lombard are still living in the 90s and when I saw the insurance, rather than being in the name of the owner, my father, the insurance was in my name. Then I contacted ICICI Lombard support 4 times via call and thrice via email, and till now I have received no such help from them. They asked me to mail the RC photo and old car insurance to them. I have sent the RC photo but I don’t have the old policy paper which I took from Bharti AXA which is ICICI Lombard now. I asked them to send me a copy of the old policy but they refuse to do that and said I need to go to ICICI Lombard office which is around 20kms from my house to get one.
When deducting the money they didn’t even ask for a single photo but now to get a simple name change I have to go to there office and have received no help from them as such. I took an insurance via PhonePe thinking it will be hassle free but now all I have is hassle. The ICICI Lombard office is closer today, it will open on monday now.
Policy no - 3001/A/2467/88281/00/000
Name - Ali Khan
Contact no - [protected]

Despite continuous efforts and trial to retrieve the amount I haven't received the payment yet.
I request you to acknowledge my complaint and do the needful act.

I have buy two wheeler HONDA ACTIVA From Swroop Honda Motors Pandav nagar. He make me fraud policy number and give me photostate slip with fraud policy number. than i have asked where is my orginal policy he answer me you take tomorrow. than i have cross checked i have called with icicilambord number 18002666 I have talked with iciclamboard agent and tell policy number he did checked policy number and says to me this policy is not updated in our system. Whats wrong with this i have buy policy i need immediately my policy.

I receive promotional policy calls from icici Lombard on daily basis. Though I have told them thousand times that I am not interested in their policy, they call me minimum five times a day. I had contacted their customer service and asked to delist my number from their system, so calls will be stopped. But their annoyance still persists daily. I am tired and mentally disturbed due to their harassment. Kindly help me and ask them to stop calling....

This is a complaint regarding the rejection of Home Loan Insurance.

There was an insurance of 20 lacs taken against the Loan Account Number (LBCAL[protected]).

The person insured was my father (Late Mr. Diprangshu Deb), who was paying for the loan taken. He died in a very tragic incident and was absolutely healthy before that. He was travelling and this happened at an Airport which was completely accidental....

This is really a very bad experience i have faced icici Lombard, such a just like a Fraud company.

If someone buy policy 7th March after 2-3 days wait no one provide the update of policy finally customer buy policy from some other company than customer care executive told wait for 14 days 7 for policy cancellation or 7 for amount transfer.
it means total 19 days customer follow up but date still date is not confirmed.
such a bad company or experience i have faced.

I supposed my link no one take policy from icici Lombard.
Total Amount - 6503/-

Regards,
Sumit

Hi Team,
I am very disappointed with the ICICI Lombard service. On 18th Feb 2022 i hav been purchased 2wheeeler bike insurance through iMobile app, I will filled all the information and completed the payment after payment i have not received any messages or mail for icici Lombard team then I send one mail with all information for payment and previous insurance to know the status. But icici Lombard team send me the asking details again...

Not providing us our health insurance claim. have complaint many times still no response from their end.

Bike Reg. No. MH46 R 6289
Claim No. MOT11753286
Survey k 2 Days baad Claim Rejected, Devendra Patel ji ne Phone pe Boldiya k Nahi honga Pass Means Nahi Karna Rehta hai Fraud Karte Hai ICICI Wale,
Claim Cost 16000\- thi Reject Honeke Baad Maine Bike Repairing k Liye Daal di Repairing Charge Almost 28000/- Hua,
Very Worst Service by ICICI Lombard Staff
Aisahi chalta hai toh Insurance Q lena Humne, Utne Paise Saving honge toh Bike K Service keliye Kaam Aayenge, aur Ye Staf Aircondition me Baithke Fraud karte hai iska Kuch Karna Chahiye,
Mujhe toh Bike Bananihi hai Kya Karsakta koi Aise Big Corporate Fraud k Against, Saalo Saal Isurance nikalo Aur In Companies ko Bheek Dene Jaisa Hai Corporate Bhikari Lagte Hai Muhe ye,

Wrost service ICICI Lombard my
two wheeler accident 24 jan.policy no 3005/[protected]/B0/[protected]. i was complain ICICI Lombard customer care he told sir don't worry yesterday my mechanic come your side and serwe your vehicle. He promised me to provide services 25 jan and send me text msg ( Inspection Completed: We have completed the survey of vehicle no. MH-03-CY-6383 for motor policy claims no. MOT11842614. Repair approval has been provided to network garage, please connect with garage for more details. T&C Apply. Team ICICI Lombard.) His side Salman call me 25 jan 4 to 6 between talling me sir your vehicle service hase been approvel.i will call you one week i order your vehicle parts.but i wait more than 10 days .salman ICICI Lombard did respond me.i was call salman after 11 days he told sir wait your vehicle part hase been delivered 2 days. But next 3 days I did received any response and after 4 days received gmail.your settlement is cannot settlement why this cannot settlement 15 days you talling me.my vehicle sem 15 days stand those place. i was call 10 feb icici Lombard customer help support he talling sir wait.i reopen your request.she is text me complain no [protected] i will talling one week. I was wait more than one week didn't respond. After 18 feb i call salman talling me you don't call me .manzor tambe sir did not received calls .salman talling me You can go consumer court . My experience is wrost i did complain consumer court . Wait for icici Lombard ho team respond

Wrost service ICICI Lombard my
two wheeler accident 24 jan.policy no 3005/[protected]/B0/[protected]. i was complain ICICI Lombard customer care he told sir don't worry yesterday my mechanic come your side and serwe your vehicle. He promised me to provide services 25 jan and send me text msg ( Inspection Completed: We have completed the survey of vehicle no. MH-03-CY-6383 for motor policy claims no. MOT11842614. Repair approval has been provided to network garage, please connect with garage for more details. T&C Apply. Team ICICI Lombard.) His side Salman call me 25 jan 4 to 6 between talling me sir your vehicle service hase been approvel.i will call you one week i order your vehicle parts.but i wait more than 10 days .salman ICICI Lombard did respond me.i was call salman after 11 days he told sir wait your vehicle part hase been delivered 2 days. But next 3 days I did received any response and after 4 days received gmail.your settlement is cannot settlement why this cannot settlement 15 days you talling me.my vehicle sem 15 days stand those place. i was call 10 feb icici Lombard customer help support he talling sir wait.i reopen your request.she is text me complain no [protected] i will talling one week. I was wait more than one week didn't respond. After 18 feb i call salman talling me you don't call me .manzor tambe sir did not received calls .salman talling me You can go consumer court . My experience is wrost i did complain consumer court . Wait for icici Lombard ho team respond

There has been a ncb notice issued to me wrongly by icici lombard.
Stating that i do not qualify for ncb benefits and therefore i need to deposit the ncb benefit amount to icici, failing to which my policy will not be valid.
I have complained for the same to icici bank but still there is no responce from icici bank.
I did not expect this from icici bank.
I dont know what to do next
??

Dear team
PROPOSER NAME :T N VENKATESWARAN ( DECEASED )
INSURED NAME : PADMINI VENKATESWARAN
POLICY NO. : 4128i/iHA/9602362/06/000
POLICY DATE : 18/12/2021

I Padmini Venkateswaran health policy holder of ICICI LOMBARD, want to complain to you regarding the mental torcher faced by me for changing the proposer name which is still not done.
To brief you about this : Proposer of the above mentioned policy late T N Venkateswaran expired on 5th August 2021. Since then I have being following up with you till date, innumerable times regarding change of proposer in my policy by phone calls through mobile no. registered and emails. During the process it was told :
1. Mail the death certificate of the deceased. This was immediately done. But no change was done.
2. My policy was due on 9th December 2021. Calls/ SMS/ emails for renewal of policy came many times. I was told proposer name will be changed during the process of renewal only.
3. Believing them I renewed my policy on 18/12/2021, that too for 2 yrs i.e till 17/12/2023 . 4. THIS WAS A FAKE PROMISE. .
5. New policy came in the same old proposer name only.
6. Every time the greivance was raised regarding the proposer change, only greivance number was mailed and after couple of days automatically message comes problem is solved., now it is told that proposer change will be done during the next renewal only. What kind of service it is? In this kind of situation is like adding salt to the wound to such a loyal customer who blindly beleived in such a health insurance supossed to be esteemed frok outside. How long should a me i e insurer wait for getting the changes done? It's the mental torcher to me and my family with no fault of ours.
Kindly look into this matter and solve my problem as early as possible.
Regards
PADMINI VENKATESWARAN

Sudhanshu Gulati at ICICI LOMBARD has ruined my claim experience and because of him and his stupid behaviour I have already made my mind not to renew my ICICI LOMBARD policy.

He's the most dumb person I have ever came across in my life, My claim # MOT11690739 has been pending for over 1.5 months now.

He's been requesting a document to verify a fact which I have been already telling him to be not true. I don't know why he want to delay the claim.

My claim was simply, I own a bike, I was driving my bike and had an accident. Now he wants DL and Medical document of my husband to verify if he was a pillion rider whereas for last 15 days I have been telling him I was riding my bike alone at the time of accident.

Policy Number: 4128i/iH/[protected]/00/000

Online proposal number [protected]
Mode of payment Credit card
Date of debit 19/04/2021
Amount paid Rs 13, 939.00
Bank name ICICI Bank
Transaction id / reference number / 6-digit auth code[protected]
Transaction Serial no. [protected]

It has been a sheer disappointing experience this time with ICICI Lombard, even after paying the premium amount there has been no communication from your team.

9 months have passed but still I'm waiting for my new policy.

Your customer support team has been lying to me that refund has been made which I have never received.

The customer care lady (Ms. Sushimita) was supposed to revert with the issuance of new policy but after the premium was paid, she didn't bother to update me.

The person who had called initially for verifying my wife's pre-existing disease was requested to call again so that he can directly speak to my wife regarding his queries. Even he didn't call back after agreeing to call and I got a simple mail from your company stating that "Insufficient pre-existing disease details as documents not furnished related to past medical history".

This can be verified by you if you have the call the recordings available with you which is saved for so called quality & training purpose. All calls have been made on my no.

This is totally unprofessional on your company's part and I regret being a loyal customer for past 5 years.

Who will bear the medical expenses incase anything happens to me or my wife in this period??

For your reference, I'm also attaching the offers sent to me earlier.

Seriously, I had never expected this kind of casual response from a reputed company like ICICI.

You're requested to resolve this issue and provide me with new policy details for myself & my spouse at the earliest.

Regards
Priyank Sharma

Purchase a travel Insurance before 17 days and till now they haven’t send me the policy document. Since the day1 they are telling the issue will be resolved by 24 hours and now it’s 17 days. Called support multiple time same response I have travel date 22 nd January. And travel insurance is a mandate document for me. Please help me in getting the policy document from ICICI.support interaction number: [protected]
My contact: [protected]

To whomsoever it may concern,

Myself, Brian Satheesh Mathew Policy Number(3005/O/[protected]/00/B00).
On December 31st, i met with an incident(KA41 EP 5153), i accidently fell into a pothole and as a result of it, my front tyre alloy got a bend and air is leaking through it.
I have raised a Claim(MOT[protected], submitted my vehicle to garage and Surveyor had a look onto it, took all the required information and he went.
Today(Jan 7th) i got a call from the surveyor saying that he got an information that the claim got rejected.The Reason they are highlighting is that the bend is a small one and there is no external damage on other parts, so the claim is rejected. The reasons to be noted
1. There is significant bend on the alloy and as a result of it the air is leaking through the bend
2.One more story they are telling is that since the air of the tyre is too low, there is a possibility for that bend, if that
is the case there should be multiple bend on the alloy not on a single point.
3.If the Claim is getting rejected, what am i supposed to do, drive this Bike with air leakage and if anything happened to me will you take the responsibility?
"i guess that won't be happening"

I don't see any valid reason for this claim to get denied.

When a policy is about to expire i could see agents calling one after other to renew the policy, and when we raise a claim from ICICI Lombard( a company with high profile) the reason they are saying is that the damage is too small, just bear that amount.This is not acceptable from a company with high reputation."Denial of Claim is not the way to make profit"
I request the authority to have a look onto this issue with high priority and give a favourable output.

I have submitted all my documents and they have lost it. After telling them that I'll file a complaint against them, they are telling lie that they received the documents and not proceeding further. Cutting the call in-between while talking to the customer service manager.