ICICI Lombard Complaints & Reviews

Not providing us our health insurance claim. have complaint many times still no response from their end.

Bike Reg. No. MH46 R 6289
Claim No. MOT11753286
Survey k 2 Days baad Claim Rejected, Devendra Patel ji ne Phone pe Boldiya k Nahi honga Pass Means Nahi Karna Rehta hai Fraud Karte Hai ICICI Wale,
Claim Cost 16000\- thi Reject Honeke Baad Maine Bike Repairing k Liye Daal di Repairing Charge Almost 28000/- Hua,
Very Worst Service by ICICI Lombard Staff
Aisahi chalta hai toh Insurance Q lena Humne, Utne Paise Saving honge toh Bike K Service keliye Kaam Aayenge, aur Ye Staf Aircondition me Baithke Fraud karte hai iska Kuch Karna Chahiye,
Mujhe toh Bike Bananihi hai Kya Karsakta koi Aise Big Corporate Fraud k Against, Saalo Saal Isurance nikalo Aur In Companies ko Bheek Dene Jaisa Hai Corporate Bhikari Lagte Hai Muhe ye,

Wrost service ICICI Lombard my
two wheeler accident 24 jan.policy no 3005/[protected]/B0/[protected]. i was complain ICICI Lombard customer care he told sir don't worry yesterday my mechanic come your side and serwe your vehicle. He promised me to provide services 25 jan and send me text msg ( Inspection Completed: We have completed the survey of vehicle no. MH-03-CY-6383 for motor policy claims no. MOT11842614. Repair approval has been provided to network garage, please connect with garage for more details. T&C Apply. Team ICICI Lombard.) His side Salman call me 25 jan 4 to 6 between talling me sir your vehicle service hase been approvel.i will call you one week i order your vehicle parts.but i wait more than 10 days .salman ICICI Lombard did respond me.i was call salman after 11 days he told sir wait your vehicle part hase been delivered 2 days. But next 3 days I did received any response and after 4 days received gmail.your settlement is cannot settlement why this cannot settlement 15 days you talling me.my vehicle sem 15 days stand those place. i was call 10 feb icici Lombard customer help support he talling sir wait.i reopen your request.she is text me complain no [protected] i will talling one week. I was wait more than one week didn't respond. After 18 feb i call salman talling me you don't call me .manzor tambe sir did not received calls .salman talling me You can go consumer court . My experience is wrost i did complain consumer court . Wait for icici Lombard ho team respond

Wrost service ICICI Lombard my
two wheeler accident 24 jan.policy no 3005/[protected]/B0/[protected]. i was complain ICICI Lombard customer care he told sir don't worry yesterday my mechanic come your side and serwe your vehicle. He promised me to provide services 25 jan and send me text msg ( Inspection Completed: We have completed the survey of vehicle no. MH-03-CY-6383 for motor policy claims no. MOT11842614. Repair approval has been provided to network garage, please connect with garage for more details. T&C Apply. Team ICICI Lombard.) His side Salman call me 25 jan 4 to 6 between talling me sir your vehicle service hase been approvel.i will call you one week i order your vehicle parts.but i wait more than 10 days .salman ICICI Lombard did respond me.i was call salman after 11 days he told sir wait your vehicle part hase been delivered 2 days. But next 3 days I did received any response and after 4 days received gmail.your settlement is cannot settlement why this cannot settlement 15 days you talling me.my vehicle sem 15 days stand those place. i was call 10 feb icici Lombard customer help support he talling sir wait.i reopen your request.she is text me complain no [protected] i will talling one week. I was wait more than one week didn't respond. After 18 feb i call salman talling me you don't call me .manzor tambe sir did not received calls .salman talling me You can go consumer court . My experience is wrost i did complain consumer court . Wait for icici Lombard ho team respond

There has been a ncb notice issued to me wrongly by icici lombard.
Stating that i do not qualify for ncb benefits and therefore i need to deposit the ncb benefit amount to icici, failing to which my policy will not be valid.
I have complained for the same to icici bank but still there is no responce from icici bank.
I did not expect this from icici bank.
I dont know what to do next
??

Dear team
PROPOSER NAME :T N VENKATESWARAN ( DECEASED )
INSURED NAME : PADMINI VENKATESWARAN
POLICY NO. : 4128i/iHA/9602362/06/000
POLICY DATE : 18/12/2021

I Padmini Venkateswaran health policy holder of ICICI LOMBARD, want to complain to you regarding the mental torcher faced by me for changing the proposer name which is still not done.
To brief you about this : Proposer of the above mentioned policy late T N Venkateswaran expired on 5th August 2021. Since then I have being following up with you till date, innumerable times regarding change of proposer in my policy by phone calls through mobile no. registered and emails. During the process it was told :
1. Mail the death certificate of the deceased. This was immediately done. But no change was done.
2. My policy was due on 9th December 2021. Calls/ SMS/ emails for renewal of policy came many times. I was told proposer name will be changed during the process of renewal only.
3. Believing them I renewed my policy on 18/12/2021, that too for 2 yrs i.e till 17/12/2023 . 4. THIS WAS A FAKE PROMISE. .
5. New policy came in the same old proposer name only.
6. Every time the greivance was raised regarding the proposer change, only greivance number was mailed and after couple of days automatically message comes problem is solved., now it is told that proposer change will be done during the next renewal only. What kind of service it is? In this kind of situation is like adding salt to the wound to such a loyal customer who blindly beleived in such a health insurance supossed to be esteemed frok outside. How long should a me i e insurer wait for getting the changes done? It's the mental torcher to me and my family with no fault of ours.
Kindly look into this matter and solve my problem as early as possible.
Regards
PADMINI VENKATESWARAN

Sudhanshu Gulati at ICICI LOMBARD has ruined my claim experience and because of him and his stupid behaviour I have already made my mind not to renew my ICICI LOMBARD policy.

He's the most dumb person I have ever came across in my life, My claim # MOT11690739 has been pending for over 1.5 months now.

He's been requesting a document to verify a fact which I have been already telling him to be not true. I don't know why he want to delay the claim.

My claim was simply, I own a bike, I was driving my bike and had an accident. Now he wants DL and Medical document of my husband to verify if he was a pillion rider whereas for last 15 days I have been telling him I was riding my bike alone at the time of accident.

Policy Number: 4128i/iH/[protected]/00/000

Online proposal number [protected]
Mode of payment Credit card
Date of debit 19/04/2021
Amount paid Rs 13, 939.00
Bank name ICICI Bank
Transaction id / reference number / 6-digit auth code[protected]
Transaction Serial no. [protected]

It has been a sheer disappointing experience this time with ICICI Lombard, even after paying the premium amount there has been no communication from your team.

9 months have passed but still I'm waiting for my new policy.

Your customer support team has been lying to me that refund has been made which I have never received.

The customer care lady (Ms. Sushimita) was supposed to revert with the issuance of new policy but after the premium was paid, she didn't bother to update me.

The person who had called initially for verifying my wife's pre-existing disease was requested to call again so that he can directly speak to my wife regarding his queries. Even he didn't call back after agreeing to call and I got a simple mail from your company stating that "Insufficient pre-existing disease details as documents not furnished related to past medical history".

This can be verified by you if you have the call the recordings available with you which is saved for so called quality & training purpose. All calls have been made on my no.

This is totally unprofessional on your company's part and I regret being a loyal customer for past 5 years.

Who will bear the medical expenses incase anything happens to me or my wife in this period??

For your reference, I'm also attaching the offers sent to me earlier.

Seriously, I had never expected this kind of casual response from a reputed company like ICICI.

You're requested to resolve this issue and provide me with new policy details for myself & my spouse at the earliest.

Regards
Priyank Sharma

Purchase a travel Insurance before 17 days and till now they haven’t send me the policy document. Since the day1 they are telling the issue will be resolved by 24 hours and now it’s 17 days. Called support multiple time same response I have travel date 22 nd January. And travel insurance is a mandate document for me. Please help me in getting the policy document from ICICI.support interaction number: [protected]
My contact: [protected]

To whomsoever it may concern,

Myself, Brian Satheesh Mathew Policy Number(3005/O/[protected]/00/B00).
On December 31st, i met with an incident(KA41 EP 5153), i accidently fell into a pothole and as a result of it, my front tyre alloy got a bend and air is leaking through it.
I have raised a Claim(MOT[protected], submitted my vehicle to garage and Surveyor had a look onto it, took all the required information and he went.
Today(Jan 7th) i got a call from the surveyor saying that he got an information that the claim got rejected.The Reason they are highlighting is that the bend is a small one and there is no external damage on other parts, so the claim is rejected. The reasons to be noted
1. There is significant bend on the alloy and as a result of it the air is leaking through the bend
2.One more story they are telling is that since the air of the tyre is too low, there is a possibility for that bend, if that
is the case there should be multiple bend on the alloy not on a single point.
3.If the Claim is getting rejected, what am i supposed to do, drive this Bike with air leakage and if anything happened to me will you take the responsibility?
"i guess that won't be happening"

I don't see any valid reason for this claim to get denied.

When a policy is about to expire i could see agents calling one after other to renew the policy, and when we raise a claim from ICICI Lombard( a company with high profile) the reason they are saying is that the damage is too small, just bear that amount.This is not acceptable from a company with high reputation."Denial of Claim is not the way to make profit"
I request the authority to have a look onto this issue with high priority and give a favourable output.

I have submitted all my documents and they have lost it. After telling them that I'll file a complaint against them, they are telling lie that they received the documents and not proceeding further. Cutting the call in-between while talking to the customer service manager.

I was contacted by ICICI Lombard Agent Numan Patel from renewal department for taking ICICI Personal Protect plan for myself and for my wife for Rs.10669 (self) and Rs.10669 (wife) on 19th Nov. After 1 week, i did not receive the policy and i contacted Numan Patel and ICICI Customer Support. Ticket was raised and resolution came that they have not received renewal request and also amount. I contacted the credit card dept and got shared all...

I have taken insurance from ICICI 3001/[protected]/00/000,
I met with an accident on Thirupati road at a recent farmers rally. There was huge traffic and in the line of 5 vehicles collision and some damages to all vehicles.

My vehicle AP26BY8917 was in the middle. and had a damaged front bumper and right headlight and tail lamp with some trunk bend. as I can see from outside.

Here I have a claim MOT11699052, the survey happens and they are deny claim due to the small damages already example, clibs broken or small paintings rubbed . (which is common for a used car, i am not insured for a new car ),

This is very sad that ICICI is doing the fraud on insurances like this, even though it's very costly Ihave chosen ICICI. I also have a very good relationship with ICICI bank and all investments.

The car has been in the garage for more than a week and no response from ICICI and they declined after that.

I've initiated a motor claim on my Baleno alpha BSVI on 26th December 2021. My motor claim number is MOT11748571 and garage is Suri nexa Jhansi. I have requested for same day claim resolution as small accident with baleno but niether Suri nexa has done claim intimation in morning while vehicle submitted at 9 am in morning after travelling 200 kilometers distance (orai to jhansi), even claim form opened at 4:10 pm in evening.

Suri nexa is not trust worthy because in my another Vehicle desire there was some part was replaced with old part when it was submitted for long time in workshop so i dont want to happen this time with my new vehicle.

Second thing only small issues there like bumper change, scratch on bonut and fogg lamp broken from iron trolly so why they not prefer it to do quick why asking for submitting vehicle for 15 days ?? hardly it takes 3-4 hours for this work practically.

Hi my motor vehicle claim no is MOT11638215 . One month has passed but neither you have given clearance for repair not I have received any written communication from ICICI Lombard . Only when I am calling than verbal communication is there, Based on verbal communication i cant take any decision. We are using taxi for one month now and nothing is finalised till now. My claim should be decided urgently.

On 27th November 2021, I had given my vehicle BMW G310GS with registration number UP16CN0142 for an Insurance claim at BMW Authorised Service Centre.

The Details of the vehicle are as follows:

Make: BMW
Model: G310GS
Registration: UP16CN0142
VIN Number: WB30G0201KR817196
Registration Date: 29/02/2020

The insurance policy is from ICICI Lombard General Insurance. The details of Insurance Policy are as follows:

Proposal No: PIMS275643
Policy No: 3005/O/BM[protected]/00/000
Policy Period: 06/01/2021 to 08/01/2022

The damage to the vehicle was done by a rodent (Rat) which is covered by my Insurance Policy as confirmed by the ICICI Lombard Customer care executive against my policy number on date 27th Nov'21.

The survey against my vehicle was done on 3rd Dec'21 by Manoj Medhiratta Designation: Surveyor & Loss Assessor. The Supervisor assigned is Sanjeev Yadav on behalf of ICICI Lombard. In the claim form (photos Attached) on Page 3 in description of the incident it was clearly mentioned the reason for damage to vehicle as damage by Rodent. Despite the clear description the surveyor Sanjay Medhiratta has rejected my insurance claim with the reason as stated, "Damages being demanded by insured/workshop does not correlate with cause of loss mentioned in the claim form. Hence the insurer is not liable to pay the claim."

I find this as a case of rejection of insurance claim on Improper grounds. The Insurance company is denying me my claim by using unfair / unjustified means and I seek the help of Consumer Forum for proper redressed.

I want the company to take responsibility and provide me with the amount of insurance claim as requested by me against the damages incurred to the vehicles within the scope of policy coverage.

My Details are as follows:
Name: Parth Rohan Singh
Ph.No.: [protected]
Email ID: [protected]@gmail.com

I have claim applied(My son Master Balaji Kenche) in October month 2021. but still not yet update about my claim, and they are saying every time the call center arranges a call back and they say within two days will update you.

they are wasting my valuable time.

Details of they given claim numbers:

[protected]
[protected]

Kindly take a necessary action on this company ASAP, and i am applying compensation of Rs.500000/-

Thank you.
Shanthakumar K,
[protected].
Hyderabad

सर मेरा नाम मुनाज़िर अहमद खान है। और मैंने आईसीसी लोम्बार्ड जनरल इंश्योरेंस का लाइसेंस (ILG51352) लिया है। सर काफ़ी समय से मैंने अपने लाइसेंस पर काम नहीं किया था। अभी मुझे एसबीआई बैंक के बीमा विभाग में नौकरी मिली है। लेकिन जुड़ें करने से पहले मुझे एन.ओ.सी चाहिए.मैंने एन.ओ.सी के लिए बहुत बार ब्रांच में जकर बात की. बहुत फोन भी किए लेकिन मुझे एनओसी नहीं दिया गया। सर प्लीज मुझे एन.ओ.सी दिलवा दीजे मुझे जॉब करना है। लेकिन आईसीसी लोम्बार्ड जनरल इंश्योरेंस के कानपुर ब्रांच से एन.ओ.सी नहीं दिया है। सर प्लीज मुझे एनओसी दिलवा दिए।
आईसीआईसीआई लोम्बार्ड सामान्य बीमा लाइसेंस संख्या ILG51352

All documents have been submitted and relevant documents have been submitted but claim status is now repudiated-awaiting insurer concurrence.icici Lombard insurance company should enhance/improve there sattlement procedure .

Car policy number: 3001/O/[protected]/00/000, Dated: 30, August, 2020.

I had purchased the above reference car policy online on Aug, 31, 2020, which was through a link that I was provided by a sales executive of ICICI Lombard (validity from Aug 31, 2020 to Aug 30, 2021). My previous policy that was from a different vendor, was a complete bundled package which included 3rd party compensation. I followed the link (ICICI. Lombard) and purchased the policy assuming it to be the same bundled policy and would include all parameters, including OD as well as 3rd party compensation. Although, it was only having Basic OD premium, Zero Depreciation and RSA-standard. There was no 3rd party compensation included. Ideally, whenever there is a switch over, it is the insurance companies responsibility to ensure that for any motor vehicle insurance disbursed there is a 3rd party insurance included. Insurance company cannot skip this. They also have in the policy document (attached) showing Third Party Insurance Details section as period from Sep 04, 2017 to Sep 04, 2021, which gives a false imprint that I have 3rd party compensation included.

I had a car accident on Aug, 15, 2021 wherein a third party was involved with serious injury and a police complaint (FIR) was lodged. When I produced the policy document it was identified that there was no 3rd party insurance included for my car policy. The affected 3rd party is claiming compensation from me amounting close to 3 Lacs.
Now the case has gone to the court of law and I am taking legal advice on how to deal with a NO THIRD PARTY COMPENSATION insurance document issued by ICICI Lombard. I was advised to complain on Banking ombudsman, although, I think I can reach out here first and see how ICICI Lombard can help me.

I tried communicating with ICICI Lombard team via email (Communication reference no.: ICICILom:[protected] on [protected]@icicilombard.com ad they gave me a call stating that I should have checked whether the 3rd party compensation included before buying the policy. They are trying to blame me instead of owing the responsibility that they should have the 3rd party included via their web link. With out a 3rd party they cannot issue a policy.