ICICI Lombard Complaints & Reviews

I have registered claim on 23rd Aug. And till date it's been 4 days. No approval or any update. Service centre says icici surveyor not updating anything. It's just pathetic service. Have spoke to customer care twice and they too keep giving false promise of resolution within 24 hrs and so on. Worst experience. Motor insurance claim no. MOT11315090 with SR. No. [protected].

Dear Team,

Last month 22nd July I claimed and submitted my insurance via IL takecare app and documents sent by courier to ICICI lambard Hyderabad office. Now more than one month over still now they are not taking any action or no response from ICICI bank.

Claim No.:[protected]
SR. No.: [protected]

ICICI Lombard is worst. Surveyors don't have time to do survey.

I had very bad experience with your service.
Today I raised claim request for my car insurance policy no: 3001/[protected]/00/000 to replace the damaged windshield.

But your surveyor Himanshu Rana didn't approve my claim till evening. I called him many times and agency person also called him, upload all documents/photos on your application and sent in email to him as well.

He denied to approve today and asked for tomorrow. He said over the phone call that he is busy with his personal work and will see it tomorrow. Do I really need to visit daily agency because of your bad policies???

Finally he asked to agency person to fix windshield without cashless. I had to pay the full amount approx 4700/-

Also, you gave me his manager Prafulla Banu's mobile contact number was picked up by some other surveyor. What is this????

At the time of purchasing the policy you told the big things, your commitments were so high... But on ground level it doesn't work.

Why should I pay the whole amount if your surveyor is busy and I have cashless policy??? I never faced this situation with my previous policy company.

Totally disappointed.

Claim Number [protected]
Claim of ASHISH SINGH SENGAR
Policy Number 4128I/IHN/[protected]/00/000
Policy
Date of Admission 04-MAY-21
Date of Discharge 10-MAY-21
It is very disappointing that icici promise claim process complet in 14days but originality far away . Please resolve this .

The company has been delaying my claim from past 2.5months. Seems like do not want to pay. They do not check the origianals sent. the customersupport is actually of no support. Icici quality team also could not resolve my query. I sent the letter so many times still they come up with the same query. #notoicicilombard#notoicicihealthinsurance#patheticservice#tiredtalkingtothem

I have been pursuing Lombard customer care for not responding to my status of claim. The surveyor is not picking up phone, the customer care level one escalation has given deadline of 6th august 21, no responseI, had escalated this and my complaint number is[protected]. But nobody has called me back.
I again escalated to level 2 again no response, level 3 again no response.
Kindly help. Claim number is MOT11146200...

I renewed my motorbike policy that is already running with ICICI Lombard on 22 July 2021. After I made the transaction they assured me that it will be renewed shortly but the policy wasn't renewed even after waiting for 2 more days. After two days they told me that the last 2 digits of my bike's chassis number has been erased so it is not eligible to be insured.

A girl named Kiran told me that your whole amount will be returned within 72 hours but I haven't received the money after the said hours. After that, I keep on calling them but there was no satisfactory response from their side.

Out of frustration, I called their customer support on 18002666 and told them the situation. One Mr. Praveen Semwal took my complaint with complain Id-[protected] and assured me that the amount of Rs. 1338 will get refunded by the 4th of Aug 2021.

The due date of refund has already been passed and still, I haven't received my refund. It is really frustrating that a reputated company like ICICI Lombard is behaving like this with their customers.

I Request Management and high authorities to look into this matter and settle it immediately.

Mahavir

Loan account no: lbpat[protected]
loan duration : 10yrs
loan sanction amount: 3938788
loan sanction date :10/01/2019
period of insurance: 19/04/2019 to 18/04/2024
policy duration: 5 yrs
product name: income protect
policy number: 4151/ip/[protected]/00/000

Dear Sir / madam,

40 Days gone after submitting the all documents & still claim is under process. there is no proper response from your team & PRO Shivkumar saying im not the concern person.

Requesting you to settle the claim immediately.

T want to close this policy 4111/EPP/[protected]/00/000 which i bought yesterday online...in this policy insured name and nominee name are same entered by mistake..

Sir,
On 26th May, 2021 while I was driving with my wife to a city Ranebennur in Haveri district, Karnataka state. Before entering the city through underpass, a tractotr coming from opposite end dashed causing damage to the right part thr bumper along with headlight. Driver of the tractor was a villager and took to his left to pass and past my vehicle and turned through his right and brushed the rear part of the car damaging the tail lamp and hind bumper.As in impact from front end the cracks have been generated on wind shield glass. The insurance company (icicilombard) is not ready to accept. Ready to approve partial ie only front portion and their plead is rear bumper and wind shield are pre dented.I being a retired Professor donot know how to fake the data.
Kindly help me .
With regards
Dr.I.F.Mudagall

Need status for our claim.I have sent the original settlement letter to Hyderabad office. We got an intimation saying the documents have been recd. It is also uploaded in our Icici Lombard app. again the same query was raised. again uploaded the PDF version of the settlement letter. Surprisingly we got a call on 13th July saying your amount has been processed and we will get the amount in 14 days.
again when we called the Customer executive he says on 15th july again query was raised and it was same pending settlement letter. What the heck is going on???

I was admitted in sri vasantham hospital due to corona. On June 1st From hospital end they were submitted the claim.(Claim No: [protected]-1).

Still request is not yet approved. Hardly 50 days got ovet. When will approve the claim request?

Note: From same hostipal one of the patient submitted the claim After June. But he got the approval and amount also received.

I can't understand and am already suffered due to corona. Multiple time i was contacted the customer care but still claim is not yet approved.

I have taken ICICI general insurance for my household items which were due to transported from Bangalore to Tamluk (West Bengal) so I opt for the insurance because there were many things and i didnt want to loose any of those. The value of the goods were ~75000.
I was informed about the transporter about the insurance and assured me that even the loss of 2000 would be covered.
When those items reached my place in west bengal, i found many kitchen items were broken like coffee mugs, plastic jars etc. I reported same to the insurance. To my surprise they said since my loss was below rs 10000 they will not reimburse any amount.
I was never informed about any condition like that when I paid for that insurance.

My policy no. was 2005/[protected]/00

I Sourav sharma R/o 125 Priyadarshani Vihar Part 1 Delhi 110009, want to state following facts and harassment faced by me from ICICI Lombard Insurance against settlement of Insurance Claim filed by me.

I Own Vehicle Registration no. DL2CAV5373 FORD ECOSPORTS which is Insured by ICICI LOMBARD

Policy no. 3001/[protected]/00/000 Vehicle IDV 458541.00 Total Premium Paid 14551.00 Valid from Aug09, 2020 and Valid Till Aug 08 2021.

I Own Single car which is Hypothecated to HDFC Bank Ltd, I would like to state here On Date 18/07/2016 I was travelling back home and all off sudden there was Smoke & fire observed in front of my car at Engine area. On Date 19/05/2021 I intimated Insurance Company regarding fire accident to ICICI Lombard as per there advise I toed my Car to Harpreet ford Kundli and as advised car is parked at Harpreet Ford Kundli ( Garage name Bharat Motors) Claim was raised on Date20/05/2021 Vide Claim no MOT11019465 dated 20/5/2021.

Annexure – 1 On Line Screen Shot – Claim Status MOT 11019465, where it shows REPAIR APPROVAL GIVEN – YES ( 12/7/2021 )

Annexure 2- Mail From FORD INDIA- Giving Brief report- Please Proceed Under Insurance ( 16/06/2021 )

Annexure 3/4/5- Letters From Harpreet Ford Stated that the Claim Has been rejected by ICICI Lombard ( 14/07/2021 )

Annexure-6 – Letter from ICICI Lombard Rejecting Claim ( 16/07/2021)

I would Like to draw your attention to Your Good self

a. ICICI Lombard and Harpreet Ford Has not shared Survey Report with Us

b. Why no Intimation was given to me for rejecting Claim, and why it took more than 55 days to reject claim

c. Once the Claim was approved for repairs as per Annexure 1, Under what reasons and Technical Inputs Claim has been rejected - No written Report has been provided to me.

Respected Sir/ Madam I request to Please enquire into non ethical Intentions of ICICI Lombard and Harassment being faced by me, request full Insurance Claim to be passed on to me along with Parking Fees at Garage / Travelling Charges as per Policy Schedule

Please consider this Email as a formal request to cancel the referenced insurance policy. The effective date of policy cancellation is 13-Jul-2021. I already discussed with a customer representative raised the req no:[protected].

I am also requesting return my amount immediately to my account. email already shared on 14 Jul but they are saying didnt receive any email.

From the past 10 days, I have received many calls from ICICI Lombard that "Health insurance is mandatory for the credit card holders". And they also told me that we will deduct 500 rs. or 600 rs. monthly for this insurance from my account. I told them that I don't need this Insurance but still, they are forcing and saying that it is a mandatory thing to do.

How can a bank deduct money without a prior notice or without intimating it while applying for a credit card?

If my money gets debited for this Lombard insurance policy, I'm not gonna tolerate it.

Please look into this issue and Cancel this Policy.

Contact me for all the important details.

I had taken ICICI Lombard health policy number 4015I/OPDM/[protected]/00/000 on 25th June 2020 which was expired on 24th June 2021.
In this policy my sum insured amount was 10 lakhs which I want to increase to 20 lakhs now.
But now my age is 46 and i submit the details by calculating premium online on ICICI Lombard website then that error is coming whose screen shot is attached with this mail.
I am getting policy renu calls from many of ICICI customer care representatives and they are also sending the link but same error is coming on all those links. Even customer care representative tried on their behalf, the same error is coming and all of them say that I should get the policy renewed through them offline but I have to renew the policy online through credit card. you help me in this regard.

Sanjay Singhal
[protected]
Attachments

Regarding claim no-mot11100749
my claim got denied just because i have not bribed the surveyor.. i asked the reason for rejection of my claim he told me that my damage is accumulated and old but i have captured picture of the damage part in shree grand honda in which damage is not looking old and accumulated

Claim number-mot11100749
i have registered claim for my activa 3g in shree grand honda kanpur road prayagraj.
surveyor has not done physical survey i insisted him for physical survey but he denied for the physical survey and said that we only do virtual survey and denied for the claim..
when i asked the reason for denial of my claim he said rust is present elsewhere in the damaged part
surveyor name:rohit singh
contact number:[protected]
after his denial i talked to his manager
name:akhilesh tiwari
contact number:[protected]
his behaviour was also same regarding my claim