ICICI Lombard Complaints & Reviews

To whomsoever it may concern,

Myself, Brian Satheesh Mathew Policy Number(3005/O/[protected]/00/B00).
On December 31st, i met with an incident(KA41 EP 5153), i accidently fell into a pothole and as a result of it, my front tyre alloy got a bend and air is leaking through it.
I have raised a Claim(MOT[protected], submitted my vehicle to garage and Surveyor had a look onto it, took all the required information and he went.
Today(Jan 7th) i got a call from the surveyor saying that he got an information that the claim got rejected.The Reason they are highlighting is that the bend is a small one and there is no external damage on other parts, so the claim is rejected. The reasons to be noted
1. There is significant bend on the alloy and as a result of it the air is leaking through the bend
2.One more story they are telling is that since the air of the tyre is too low, there is a possibility for that bend, if that
is the case there should be multiple bend on the alloy not on a single point.
3.If the Claim is getting rejected, what am i supposed to do, drive this Bike with air leakage and if anything happened to me will you take the responsibility?
"i guess that won't be happening"

I don't see any valid reason for this claim to get denied.

When a policy is about to expire i could see agents calling one after other to renew the policy, and when we raise a claim from ICICI Lombard( a company with high profile) the reason they are saying is that the damage is too small, just bear that amount.This is not acceptable from a company with high reputation."Denial of Claim is not the way to make profit"
I request the authority to have a look onto this issue with high priority and give a favourable output.

I have submitted all my documents and they have lost it. After telling them that I'll file a complaint against them, they are telling lie that they received the documents and not proceeding further. Cutting the call in-between while talking to the customer service manager.

I was contacted by ICICI Lombard Agent Numan Patel from renewal department for taking ICICI Personal Protect plan for myself and for my wife for Rs.10669 (self) and Rs.10669 (wife) on 19th Nov. After 1 week, i did not receive the policy and i contacted Numan Patel and ICICI Customer Support. Ticket was raised and resolution came that they have not received renewal request and also amount. I contacted the credit card dept and got shared all...

I have taken insurance from ICICI 3001/[protected]/00/000,
I met with an accident on Thirupati road at a recent farmers rally. There was huge traffic and in the line of 5 vehicles collision and some damages to all vehicles.

My vehicle AP26BY8917 was in the middle. and had a damaged front bumper and right headlight and tail lamp with some trunk bend. as I can see from outside.

Here I have a claim MOT11699052, the survey happens and they are deny claim due to the small damages already example, clibs broken or small paintings rubbed . (which is common for a used car, i am not insured for a new car ),

This is very sad that ICICI is doing the fraud on insurances like this, even though it's very costly Ihave chosen ICICI. I also have a very good relationship with ICICI bank and all investments.

The car has been in the garage for more than a week and no response from ICICI and they declined after that.

I've initiated a motor claim on my Baleno alpha BSVI on 26th December 2021. My motor claim number is MOT11748571 and garage is Suri nexa Jhansi. I have requested for same day claim resolution as small accident with baleno but niether Suri nexa has done claim intimation in morning while vehicle submitted at 9 am in morning after travelling 200 kilometers distance (orai to jhansi), even claim form opened at 4:10 pm in evening.

Suri nexa is not trust worthy because in my another Vehicle desire there was some part was replaced with old part when it was submitted for long time in workshop so i dont want to happen this time with my new vehicle.

Second thing only small issues there like bumper change, scratch on bonut and fogg lamp broken from iron trolly so why they not prefer it to do quick why asking for submitting vehicle for 15 days ?? hardly it takes 3-4 hours for this work practically.

Hi my motor vehicle claim no is MOT11638215 . One month has passed but neither you have given clearance for repair not I have received any written communication from ICICI Lombard . Only when I am calling than verbal communication is there, Based on verbal communication i cant take any decision. We are using taxi for one month now and nothing is finalised till now. My claim should be decided urgently.

On 27th November 2021, I had given my vehicle BMW G310GS with registration number UP16CN0142 for an Insurance claim at BMW Authorised Service Centre.

The Details of the vehicle are as follows:

Make: BMW
Model: G310GS
Registration: UP16CN0142
VIN Number: WB30G0201KR817196
Registration Date: 29/02/2020

The insurance policy is from ICICI Lombard General Insurance. The details of Insurance Policy are as follows:

Proposal No: PIMS275643
Policy No: 3005/O/BM[protected]/00/000
Policy Period: 06/01/2021 to 08/01/2022

The damage to the vehicle was done by a rodent (Rat) which is covered by my Insurance Policy as confirmed by the ICICI Lombard Customer care executive against my policy number on date 27th Nov'21.

The survey against my vehicle was done on 3rd Dec'21 by Manoj Medhiratta Designation: Surveyor & Loss Assessor. The Supervisor assigned is Sanjeev Yadav on behalf of ICICI Lombard. In the claim form (photos Attached) on Page 3 in description of the incident it was clearly mentioned the reason for damage to vehicle as damage by Rodent. Despite the clear description the surveyor Sanjay Medhiratta has rejected my insurance claim with the reason as stated, "Damages being demanded by insured/workshop does not correlate with cause of loss mentioned in the claim form. Hence the insurer is not liable to pay the claim."

I find this as a case of rejection of insurance claim on Improper grounds. The Insurance company is denying me my claim by using unfair / unjustified means and I seek the help of Consumer Forum for proper redressed.

I want the company to take responsibility and provide me with the amount of insurance claim as requested by me against the damages incurred to the vehicles within the scope of policy coverage.

My Details are as follows:
Name: Parth Rohan Singh
Ph.No.: [protected]
Email ID: [protected]@gmail.com

I have claim applied(My son Master Balaji Kenche) in October month 2021. but still not yet update about my claim, and they are saying every time the call center arranges a call back and they say within two days will update you.

they are wasting my valuable time.

Details of they given claim numbers:

[protected]
[protected]

Kindly take a necessary action on this company ASAP, and i am applying compensation of Rs.500000/-

Thank you.
Shanthakumar K,
[protected].
Hyderabad

सर मेरा नाम मुनाज़िर अहमद खान है। और मैंने आईसीसी लोम्बार्ड जनरल इंश्योरेंस का लाइसेंस (ILG51352) लिया है। सर काफ़ी समय से मैंने अपने लाइसेंस पर काम नहीं किया था। अभी मुझे एसबीआई बैंक के बीमा विभाग में नौकरी मिली है। लेकिन जुड़ें करने से पहले मुझे एन.ओ.सी चाहिए.मैंने एन.ओ.सी के लिए बहुत बार ब्रांच में जकर बात की. बहुत फोन भी किए लेकिन मुझे एनओसी नहीं दिया गया। सर प्लीज मुझे एन.ओ.सी दिलवा दीजे मुझे जॉब करना है। लेकिन आईसीसी लोम्बार्ड जनरल इंश्योरेंस के कानपुर ब्रांच से एन.ओ.सी नहीं दिया है। सर प्लीज मुझे एनओसी दिलवा दिए।
आईसीआईसीआई लोम्बार्ड सामान्य बीमा लाइसेंस संख्या ILG51352

All documents have been submitted and relevant documents have been submitted but claim status is now repudiated-awaiting insurer concurrence.icici Lombard insurance company should enhance/improve there sattlement procedure .

Car policy number: 3001/O/[protected]/00/000, Dated: 30, August, 2020.

I had purchased the above reference car policy online on Aug, 31, 2020, which was through a link that I was provided by a sales executive of ICICI Lombard (validity from Aug 31, 2020 to Aug 30, 2021). My previous policy that was from a different vendor, was a complete bundled package which included 3rd party compensation. I followed the link (ICICI. Lombard) and purchased the policy assuming it to be the same bundled policy and would include all parameters, including OD as well as 3rd party compensation. Although, it was only having Basic OD premium, Zero Depreciation and RSA-standard. There was no 3rd party compensation included. Ideally, whenever there is a switch over, it is the insurance companies responsibility to ensure that for any motor vehicle insurance disbursed there is a 3rd party insurance included. Insurance company cannot skip this. They also have in the policy document (attached) showing Third Party Insurance Details section as period from Sep 04, 2017 to Sep 04, 2021, which gives a false imprint that I have 3rd party compensation included.

I had a car accident on Aug, 15, 2021 wherein a third party was involved with serious injury and a police complaint (FIR) was lodged. When I produced the policy document it was identified that there was no 3rd party insurance included for my car policy. The affected 3rd party is claiming compensation from me amounting close to 3 Lacs.
Now the case has gone to the court of law and I am taking legal advice on how to deal with a NO THIRD PARTY COMPENSATION insurance document issued by ICICI Lombard. I was advised to complain on Banking ombudsman, although, I think I can reach out here first and see how ICICI Lombard can help me.

I tried communicating with ICICI Lombard team via email (Communication reference no.: ICICILom:[protected] on [protected]@icicilombard.com ad they gave me a call stating that I should have checked whether the 3rd party compensation included before buying the policy. They are trying to blame me instead of owing the responsibility that they should have the 3rd party included via their web link. With out a 3rd party they cannot issue a policy.

Dear Team,

This is to inform you that undersigned book the claim in your toll free number dtd. 6th Dec-21. The claim number is MOT 11669140. Bike taken to Authorise service center near to my house i.e. Pashankar Honda KarveNagar Pune- 411052.

On dtd. 9th Dec-21 Your executive based in Pune called me and telling " Your vehicle policy is non zero dept. So for all plastic parts there is 50% depreciation
& For metal parts 40% depreciation is applied"

If this is the case I am having few Qs.

1) Where it is mention in policy.
2) While renewing Why this thing's are not informing.

If customer has paid for insurance he has to get satisfactory service when required. But seeing I don't see you are really care about customer satisfaction.

Awaiting for reply from you and expecting 100% claim to be approve.

Thanks & Regards,
Pratik Savalkar
+91-[protected]

Hi,

we have claimed for policy but for inspection of vehicle no one came from company. and neithee they are replying to calls.

Please remove pan card details at IRDA portal
Lisense Number POS18221

Hello I'm Sayan Pattanayak I want Please Remove my Pan card Details at IRDA portal and give me my noc
My pan card- ETRPP2050M
Lisense Number- POS18221

Hello I'm Sayan Pattanayak I am a Pod agent at ICICI Lombard I want please remove my pan card details at IRDA portal

How long is required to resolve this issue?
I have raised the service request SR [protected] for cancellation of policy on 12th November, it's been more than 18 days now, yet I haven't recieved any refund amount.

Is this how you address the complaint?.

When ever I call customer service they ask me to wait 24 to 48 hrs every time, this has become 20 days now.

I have registered a claim for my car damage on 26/11/21 at workshop of Toyota rewari haryana but surveyor Mr ajay kumar misbehave with me and chalenge me not give claim for my car damage as he say do what ever you want I will not give you claim

On 22nd November 2021, I have paid for Car insurance renewal through online ICICI Bank. payment Confirmation ID [protected] and [protected]. they have provided a Self Inspection link which is not working and i request this problem to Customer care by phone, email and walk-in the branch for provide a manual inspection to take the photographs for issuing New insurance. Days are passing but no one is helping to solve the issue. Every one is hearing the problem but no solution. They have take a complaint like a SR and solving date is 30th of November .it seems to be when you purchase an insurance through online, it may be taken for at least 10 days. The total image of this company is hearing the issue and nobodies, No how to solve it.

I've initiated a motor claim on my Activa 125 BSVI on 19th October 2021. My motor claim number is MOT11512144 and garage is Fortune Motors, Secunderabad. Its been over a month and still my vehicle claim is not settled and the ICICI csm isn't showing any interest in doing so.