ICICI Lombard Complaints & Reviews

I met and accident on 22nd May and registered a claim on 23rd May, my car is at the garage from 24th May, 2021. But as per the surveyor ( Soumya Banerjee ) we have to claim for multiple damages though it was happened in a single accident. He is forcing us to pay for two claim, and not co-operating at all. I've zero depreciation insurance and paid a good amount while buying this insurance. Why in the first place the entire process is so much flawed? I cant contact anybody when your surveyor is stupid money seeking person, I called customer service multiple times and they are saying they are just the middleman and cant tell much details on the claim.
Now the situation is I dont have any information on the recent status, when will it be resolved and if it'll be resolved at all and I'll get back my car? I dont know why ICICI strategically made this happen to pass so many days without doing anything and torture customers while in claim. But they are very attentive and reachable while buying the insurance. Its not at all expected from ICICI. I need this to be resolved ASAP and get my car.
Claim no - MOT11022579

Hello Nikita Mam,

Greetings of the day..!
Today I got a call from the vehicle service center, in which I came to know that the main parts of the claim were not even approved.
where we already discussed that 60% amount the company will pay and the rest 40% I have to pay.
Here, what is the use of my claim that some parts have been approved and the other parts should be repaired separately.

When I called my claim person Mr Navneet([protected]) for query, they are not picking up my phone and later switched off his phone.

I am not at all happy with this half-hearted service, I can't wait to much because my bike already stuck in service center from last 2 months and If I will repair rest parts from self then definitely I am going to disclose it over Twitter and rest all over.

At least according to the discussion that was held, we had to work, didn't we?
Because this is not a service quality.

Thank You,
Regards.

Sanjeev Kumar
[protected].

Hi Team,

I am receiving the text messages for every minute from AX-ICICL, TM-ICICIL, AD-ICICIL as "Dear Customer, Please click on the link sent to your Email ID "Someone Email ID" to complete the proposal no " ********" like this" to my mobile number.

Could you please look into this

Will be looking forward to your reply.

Thanking in advance,
Best regards,...

On 27-04-21 My car was completely damaged by some anti-social elements. According to which I have gave my car whose number is DL4CAX4309. I gave him the nearest showroom by Rohan Motors udyog vihar greater noida. According to which Claims of only 20% of the damage done to my car were even passed by Icici Lombard insurance company and other 80% claims were rejected by insurance company surveyor Mr madhur tyagi for any unnecessary reason. In which this attack the key of my car was also snatched by those people.About which I also got fir done in my nearest police station and I gave a copy of it to the insurance company by the adviser.For which the lock of my car Neither was rejected by ICICI Lombard nor were the rear and front bumpers passed of my car.If in the future my car is harmed by those anti-social elements, then will the ICIC company take responsibility for it.

Name-Rajkishor
Ph-[protected]

Hello sir or mama I want to my scooter activa 5G insurance policy.
MH 27 CP 3271

My name is Himanshu Jaswani and my father purchased a policy through phone pe in April 2020 from ICICI Lombard general Insurance for Covid Coverage. Policy states that if any policy holder diagnosed with Covid 19 will get Sum assured of Rs. 25000 and my father had been tested positive in October 2020 with Covid 19. He get himself tested from Delhi Government Dispensary situated in Shalimar Bagh, Delhi and medical officer confirmed that his report is positive, to confirm it he again went to another Delhi government Lab and report comes same. Now we have asked for the claim and Icici Lombard saying that you have to get done RTPCR test from ICMR Lab, sir my point is insurance policy not saying that you have to get tested for a RTPCR test it only says that you have to be Covid positive and it should be confirmed from a government Lab which is done in my case second if antigen is positive then you need not to go for RTPCR test.
Now they are not giving us the claim amount saying you have to get that test which we can not give as we have to quarantine ourselves after Covid as well as it's not mentioned in policy specifically that it must be a RTPCR test.
Please help to get our claim sir as ICICI Lombard is cheating us by introducing new points to reject the claim, they are finding ways to not satisfy there liability and asking for new documents and all rather than restricting on policy wordings.

I had shifted my house hold goods from Delhi to Bangalore through data packers and movers Dwaraka. I was issued damage claim policy for my household goods. Many items were damaged and when I asked for claim they are saying that it is transporter problem they will pay for the damages. Is so then why did they give the policy. Were both not aware who should pay for the damage. Both are playing cat mouse game. Both don't want to pay for the damages. So far how many customers they have cheated nobody knows. I request whoever read this beware of this kind of cheaters and don't let them go free. Action has to be taken. If any public lawyer wants to fight I will support.

Please cancel my general insurance license code as I have got a job in an other organisation. I have already sent a mail regarding this matter to the company. But till now they have not responded to my querry. So i urge u to look into this matter as soon as possible and cancel my code. My agency code is : ILG54503. Name: roktim ranjan sarmah

I have paid 48000 for three policies in 30-dec-2019 as part of house loan process where there's three policies are said mandatory. Now the construction is still pending and I don't do t want to buy the property anymore. I did cancelled the loan and asked icici lambord to cancel my policies. They cancelled my policies and refunded 24000 which is half of what I paid to them. The police's are for five years and I cancelled them...

My complain is against mr rajjan sattam,
Mr saket mohilay, mr Kaushik, ms Rupali,
Ms nisha Shetty, even irda surveyer h s bright. Forget about tat days what survey is been done they don’t have their survey report just a three line statement of your claim is rejected due to old accumulated damages. Is this your hospitality and service given to your clients. You people are helping me or should I go to ombudsman please revert me on my register id [protected]@gmail.com
Or call me at [protected]

Sir/Mam,
This is to notify you that mysel[censored]pendra S Rapol requesting you that my Claim No is[protected] which is been rejected after 11 days of processment. I already asked to the ICICI Lombard customer support that If I could apply my last Reimbursement Claim, so they said to apply the claim and we will process within 14 days. So I couriered the documents as said. But after 11 days my claim is rejected. I requested you and requesting you once again please process my claim as it is my last claim, we are also poor.
I am not happy with ICICI Lombard team and never expected this from ICICI LOMBARD.
Please I request you again, please process my claim as soon as
Thanking you,
Upendra S Rapol

Hi Team,

My name is Sujata and i have been following up since last two month for my policy refund (LBGUR[protected]) this policy against loan, which we have paid before time, now we wanted the close the policy and refund the amount, i have done so many calls and mail to customer care, nikita.[protected]@icicilombard.com, [protected]@icicilombard.com, bhargav.[protected]@icicilombard.com as well but no one help me, can any one provide me any contact number of any senior person,
plz

Dear sir,

Inform you my honda BS6 shine rear wheel damage and this wheel not available 1 month in dealer ship Bhagrag Honda nagaur rajasthan agency say that this part not manufacturer honda company

So please request resolved my problam other then my problam not solved so fire my honda bike

My health policy no: 4128i/iHN/89372626/03/000.
i got a call from a representative named prashant by ph no [protected] at around 2.08 pm today from prabhadevi branch mumbai, i told him that i am not able to talk wright now, but he start threatening me that company will cancel ur policy, i said i will able to talk in ist week of april but he continiously threatened me in very rude manner, i am 13 years old coustmer of icici lombard with no claim.
I FEEL SHOCKED & AMBARRESED.
This provoked me to think about some other company.

I met with an accident on march 1st 2021(08:30 pm).I want to claim insurance for my vehicle.
My insurance number is 3005/TV[protected]/00/000
My claim number is MOT10824404.
I left my vehicle in TVS showroom on 03/03/2021 for service.I received survier's number but could not reach him through phone.Please claim my insurance as soon as possible and return my vehicle soon.

Dear Sir,
My Honda City car got small accident by hitting to divider to save the running dog suddenly comes in front of my car on 17.02.2021
My car got damage and the bumper totally in crack condition along with some dislocation of one side wheel and breaking alongside accessories.

Your representative only inform to Honda showroom and claim accepted for only some part, while the deny to cover the Bumper in the claim stating that it is plastic part and we are not accepted it.
And this news was inform me by Honda showroom representative on approx 8.00 pm on Saturday 20.02.2021 but not single word from ICICI inspector (surveyor).
I tried a call several time on Saturday and Sunday too to ICICI representative but even not shown curtsy to pick up call and inform anything to customer.
Today 22.02.2021, after complaining to Honda showroom again, they inform him and at last he contacted as his convenient around 12.00am and simply denying.
I asked his Manager number and trying to call from last 1 Hrs but not picking phone.
How can this behavior will be tolerate.
Can anybody at ICICI is serious to listen their customer and help them out?
awaiting for your early response please.

But during the payment of policy the representative told us that since your policy is Zero Dept comprehensive, you will liable to get insurance from Dumper to dumper.

Dear Team,

We have dispatched a cheque in the month of June 2020 to our office in Malad (West) Mumbai from Hyderabad. But it didn't reach the concerned. Kindly provide us the run sheet towards proof of delivery. Below is the POD number for your reference.

POD No:[protected]

Regards,
Krishnamurthy

I holding Lombard Hospicash plan. I admitted in hospital in Nov 2020. My main claim cashless aprove by Religare health insurance. when i claim to Lombard as per my policy benifit my claim rejected . given region fals hospitlazation.

not given me proper explaintion by lombard what is wrong my claim.

Lombard claim number . SCM[protected]

I have purchased one two wheeler insurance from iciclombard gen insurance[protected] bearing policy No 3005/RF[protected]/00/000. Its third party cover valid up to[protected].
policy is not displaying in mParivahan portal.
registration no of my vehicle is Jh 05 Ce 5042.
due to this I am facing hardship....

Dear Sir/Madam,

I (Proposer) have taken the health insurance policy (Policy no. 4128I/IHIN/91710667/03/000) for my younger brother (expired on 17.10.2020) from 2006 onwards and continued to renew till now. My brother got expired on 17.10.2020 due to cardiac arrest and COVID infection. I have submitted the reimbursement claim on 04.12.2020, received at your Hyd claim processing unit and acknowledgment on 11.12.2020. The query...