ICICI Lombard Complaints & Reviews

Hello sir or mama I want to my scooter activa 5G insurance policy.
MH 27 CP 3271

My name is Himanshu Jaswani and my father purchased a policy through phone pe in April 2020 from ICICI Lombard general Insurance for Covid Coverage. Policy states that if any policy holder diagnosed with Covid 19 will get Sum assured of Rs. 25000 and my father had been tested positive in October 2020 with Covid 19. He get himself tested from Delhi Government Dispensary situated in Shalimar Bagh, Delhi and medical officer confirmed that his report is positive, to confirm it he again went to another Delhi government Lab and report comes same. Now we have asked for the claim and Icici Lombard saying that you have to get done RTPCR test from ICMR Lab, sir my point is insurance policy not saying that you have to get tested for a RTPCR test it only says that you have to be Covid positive and it should be confirmed from a government Lab which is done in my case second if antigen is positive then you need not to go for RTPCR test.
Now they are not giving us the claim amount saying you have to get that test which we can not give as we have to quarantine ourselves after Covid as well as it's not mentioned in policy specifically that it must be a RTPCR test.
Please help to get our claim sir as ICICI Lombard is cheating us by introducing new points to reject the claim, they are finding ways to not satisfy there liability and asking for new documents and all rather than restricting on policy wordings.

I had shifted my house hold goods from Delhi to Bangalore through data packers and movers Dwaraka. I was issued damage claim policy for my household goods. Many items were damaged and when I asked for claim they are saying that it is transporter problem they will pay for the damages. Is so then why did they give the policy. Were both not aware who should pay for the damage. Both are playing cat mouse game. Both don't want to pay for the damages. So far how many customers they have cheated nobody knows. I request whoever read this beware of this kind of cheaters and don't let them go free. Action has to be taken. If any public lawyer wants to fight I will support.

Please cancel my general insurance license code as I have got a job in an other organisation. I have already sent a mail regarding this matter to the company. But till now they have not responded to my querry. So i urge u to look into this matter as soon as possible and cancel my code. My agency code is : ILG54503. Name: roktim ranjan sarmah

I have paid 48000 for three policies in 30-dec-2019 as part of house loan process where there's three policies are said mandatory. Now the construction is still pending and I don't do t want to buy the property anymore. I did cancelled the loan and asked icici lambord to cancel my policies. They cancelled my policies and refunded 24000 which is half of what I paid to them. The police's are for five years and I cancelled them...

My complain is against mr rajjan sattam,
Mr saket mohilay, mr Kaushik, ms Rupali,
Ms nisha Shetty, even irda surveyer h s bright. Forget about tat days what survey is been done they don’t have their survey report just a three line statement of your claim is rejected due to old accumulated damages. Is this your hospitality and service given to your clients. You people are helping me or should I go to ombudsman please revert me on my register id [protected]@gmail.com
Or call me at [protected]

Sir/Mam,
This is to notify you that mysel[censored]pendra S Rapol requesting you that my Claim No is[protected] which is been rejected after 11 days of processment. I already asked to the ICICI Lombard customer support that If I could apply my last Reimbursement Claim, so they said to apply the claim and we will process within 14 days. So I couriered the documents as said. But after 11 days my claim is rejected. I requested you and requesting you once again please process my claim as it is my last claim, we are also poor.
I am not happy with ICICI Lombard team and never expected this from ICICI LOMBARD.
Please I request you again, please process my claim as soon as
Thanking you,
Upendra S Rapol

Hi Team,

My name is Sujata and i have been following up since last two month for my policy refund (LBGUR[protected]) this policy against loan, which we have paid before time, now we wanted the close the policy and refund the amount, i have done so many calls and mail to customer care, nikita.[protected]@icicilombard.com, [protected]@icicilombard.com, bhargav.[protected]@icicilombard.com as well but no one help me, can any one provide me any contact number of any senior person,
plz

Dear sir,

Inform you my honda BS6 shine rear wheel damage and this wheel not available 1 month in dealer ship Bhagrag Honda nagaur rajasthan agency say that this part not manufacturer honda company

So please request resolved my problam other then my problam not solved so fire my honda bike

My health policy no: 4128i/iHN/89372626/03/000.
i got a call from a representative named prashant by ph no [protected] at around 2.08 pm today from prabhadevi branch mumbai, i told him that i am not able to talk wright now, but he start threatening me that company will cancel ur policy, i said i will able to talk in ist week of april but he continiously threatened me in very rude manner, i am 13 years old coustmer of icici lombard with no claim.
I FEEL SHOCKED & AMBARRESED.
This provoked me to think about some other company.

I met with an accident on march 1st 2021(08:30 pm).I want to claim insurance for my vehicle.
My insurance number is 3005/TV[protected]/00/000
My claim number is MOT10824404.
I left my vehicle in TVS showroom on 03/03/2021 for service.I received survier's number but could not reach him through phone.Please claim my insurance as soon as possible and return my vehicle soon.

Dear Sir,
My Honda City car got small accident by hitting to divider to save the running dog suddenly comes in front of my car on 17.02.2021
My car got damage and the bumper totally in crack condition along with some dislocation of one side wheel and breaking alongside accessories.

Your representative only inform to Honda showroom and claim accepted for only some part, while the deny to cover the Bumper in the claim stating that it is plastic part and we are not accepted it.
And this news was inform me by Honda showroom representative on approx 8.00 pm on Saturday 20.02.2021 but not single word from ICICI inspector (surveyor).
I tried a call several time on Saturday and Sunday too to ICICI representative but even not shown curtsy to pick up call and inform anything to customer.
Today 22.02.2021, after complaining to Honda showroom again, they inform him and at last he contacted as his convenient around 12.00am and simply denying.
I asked his Manager number and trying to call from last 1 Hrs but not picking phone.
How can this behavior will be tolerate.
Can anybody at ICICI is serious to listen their customer and help them out?
awaiting for your early response please.

But during the payment of policy the representative told us that since your policy is Zero Dept comprehensive, you will liable to get insurance from Dumper to dumper.

Dear Team,

We have dispatched a cheque in the month of June 2020 to our office in Malad (West) Mumbai from Hyderabad. But it didn't reach the concerned. Kindly provide us the run sheet towards proof of delivery. Below is the POD number for your reference.

POD No:[protected]

Regards,
Krishnamurthy

I holding Lombard Hospicash plan. I admitted in hospital in Nov 2020. My main claim cashless aprove by Religare health insurance. when i claim to Lombard as per my policy benifit my claim rejected . given region fals hospitlazation.

not given me proper explaintion by lombard what is wrong my claim.

Lombard claim number . SCM[protected]

I have purchased one two wheeler insurance from iciclombard gen insurance[protected] bearing policy No 3005/RF[protected]/00/000. Its third party cover valid up to[protected].
policy is not displaying in mParivahan portal.
registration no of my vehicle is Jh 05 Ce 5042.
due to this I am facing hardship....

Dear Sir/Madam,

I (Proposer) have taken the health insurance policy (Policy no. 4128I/IHIN/91710667/03/000) for my younger brother (expired on 17.10.2020) from 2006 onwards and continued to renew till now. My brother got expired on 17.10.2020 due to cardiac arrest and COVID infection. I have submitted the reimbursement claim on 04.12.2020, received at your Hyd claim processing unit and acknowledgment on 11.12.2020. The query...

Hi Team,

This is to bring into your notice that I was trying to reach the icicilombard for taking the Senior Citizen Health Insurance for my mother who is diagnosed with cancer in July'20 and undergoing through the treatment of CA Cervix Cancer 1st stage but all the executives clearly denied that they do not cover pre existing cancer even when this option is clearly available in their imobile application. PFA snapshots for the reference and call recording for their continuos denial of not covering the Gynaecology cancer.

Finally, I raised a concern with IRDA with token number-IRDAI Token no.[protected],[protected] then only your(GRO)- grievance rederessal manage...finally replied by saying as below-

"Dear Sir,

We write this with reference to your concerns registered with IRDAI vide token number[protected].

As per our telephonic conversation held today, we would like to confirm you that any pre-existing disease Declared by insured and accepted by our Medical UW team will be covered after certain waiting period. For this particular product available on our I-Mobile application we do not have any PED specific waiting period (30 days initial waiting period is there).

Further in regards to your concerns regarding PED ‘Any Gynaecological Breast Cancer’, as this is not a part of permanent exclusion we will cover the same after initial waiting period of 30 days.

Also an appropriate feedback has been shared with our concern department for non-occurrence of the same in future. We will strive towards improving our customer service standards to give you a better experience henceforth and we request you to treat this incident as an exceptional occurrence and not as an indication of our service levels.

We look forward to serve you.

Regards,
Sunny Karmiyani
Grievance Redressal Manager
Service Quality

Then as per his confirmation, I finally made a payment of Rs. 65, 500 with details as mentioned below:

Transaction id-SB498800
Transaction Date- 4th dec 2020
application number-[protected]
Payment of Rs. 65, 500
IRDAI vide token number[protected],[protected]
Service request number raised with ICICI Lombard[protected]
Grievance Filed in Consumer Forum-2446466

But after the payment, I have made more then 200 calls to [protected] and to icici lombard customer care and more than 10 reminders over emails but they are not responding to me at all and even not picking up the call and finally they replied that they have rejected the policy. Please look into this matter asap.

Hi,

I have submitted my documents before 2 months but still after completion of 2 months and after giving lots of emails / follow ups i have not received my claim amount.

I request you to please do the needful. Below is the details of my policy.

Name of the Applicant: PARESH PRAKASH BANDKAR
Date of Birth: 15-Apr-1987
Mobile No.: [protected]
Product Name: GROUP SECURE MIND
Loan Account No: 921861
Loan Tenure: 5
Loan Sanction Amount: 1522770
Loan Sanction Date:[protected]
Period of Insurance: From 00:00 hrs 29-Apr-2020 To 23:59 hrs 28-Apr-2025

While driving from Bangalore to Karwar on Bangalore-Pune Highway, the bonnet of my Car got detached from the hook and banged the windshield and top roof. This has caused sever damage to the car Windshield, Roof, Fender etc... I have registered for the claim with number MOT10422396 with ICICI Lombard.

However, after surveying now the insurance company ICICI Lombard has rejected my claims saying there is no cause of accident. The mechanical failure which caused the bonnet lid of the car to get detached due to wind pressure is not considered as the cause of the accident.

I request you to please resolve this issue and help in approving my claim.

Polici no. 1 4118/LMFSL/[protected]/00/000
POLICY NO. 2 4005/M/LFSPL/[protected]/00/000
POLICY NO.3 4118/LMFSL/[protected]/00/000
POLICY NO. 4 4005/M/LFSPL/[protected]/00/000

both account no.is HL AC, NO.HRHLUDA00484978
AND HE AC.NO. HRHEUDA00484980

I HAVE PAID ALL THE DUE MONEY BEFORE ABOUT 3 MONTH
I NEED MONEY PLEASE SEND ME URJENT REFUND PLEASE IFF ANY PROBLEM CONTACT ME ON MOBILE NO. [protected], [protected]
my sbi ac. is [protected] please send money this acc. number