ICICI Lombard Complaints & Reviews

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मेरा नाम प्रमोद है और मेने अपनी कार HR 26 EM 1200 का इन्शुरन्स
ICICILombard कंपनी से करवा था जो की फरवरी मे मेरी कार का दुघटना हो गई थी
ICICILombard कम्पनी के कारकता ने मुझे बताया की मेरा इन्शुरन्स नार्मल ही है और आप को इन्शुरन्स का 90% ही मिलेगा लेने हो तो लो वरना मत लो
मुझे इन्शुरन्स की जानकारी नहीं थी जिस कारण मेने 90% की हा बार लिए फिर रु देने की बारी आई तो इन्होने 80% ही दिया मेरे विरोध करने पर इन्होने कहा की 80% ही दे पाएगा
बोलो की सरकार को टेक्स्ट देना होता है 10 % उस मे कटेगा
फिर कुछ दिन बाद मुझे पता चला की मेरा इन्शुरन्स 0 देब है जिस मे मुझे कुछ रु नहीं देने थे इन के कारकर्ता ने मेरे सात धोका धड़ी की इस की शिकायत मेने इन्शुरन्स वालो की तो एक हिमांशु जी ने मुझे कहा की हमारे कार्यकरता से गलती हो गई है जो की हम आप को पुरे रु दुला देता हु आज उस बात को 3 महीने हो गए है हिमांशु जी भी मुझे गोली पर गोली दे रहे है और कुछ दिन पहले उन्होने मुझे साफ इंकार कर दिया बोले की जो करना है कर लो हम नहीं देंगे इन सभी पर आप उचित करवाई करें और मुझे इंसाफ दो
और इन की वजे से जो भी मेरा नुकसान हु है इस की बरपाई करने को बोलो 🙏 मुझे मेरा 20% चाहिए जो की 70, 000 रु बनता है और उन के चक्र लगा लगा के जो भी और नुकसान हु है वो भी🙏मेने आप को एक ऑडिओ वीडियो बना कर भेजा है हिमांशु सर कर आप सुन सकते हो🙏

I have recently renewed a Motor policy from ICICI Lombard bearing policy no. SF907144

It comes with gross mistakes like wrong Car model, wrong cubic capacity, wrong TP premium [because of incorrect Cubic capacity], improper IDV [because of incorrect model], incorrect phone number.

I have been with Bharti AXA General Insurance since the purchase of my car. You have all the required details.

You have sought an alternate policy for the year[protected] to cancel/refund the erroneous policy no SF907144. I have already provided you with the alternate policy document numerous times now. But you would always ask for it again and again as if purposefully ignoring it.

Numerous request numbers have been generated by your support but you always repeatedly ask for the alternate policy, which has been provided to you already. I have also attached the communication details for a live chat session I had with your live chat agent RekhaG who generated request number 04962998 after checking the alternate policy.

Therein you find a link to the PDF you are requesting for.

I have also emailed the alternate policy document to you using email whenever asked but your system just refuses to take any attachments and I always get an email from [protected]@icicigroup.onmicrosoft.com stating that, "You have attached or mentioned non-compliant data as per information security policy. Please add #Business# or #Personal# in the mail subject for sending genuine emails."

So, you request for an attachment in PDF and then your system refuses it. It is truly harassing.

I have also shared link to the PDF for the alternate policy using Google Drive's public link sharing option in emails.

Further more the alternate policy is from ICICI Lombard only. I have shared the policy details with you in text because of your system's refusal to accept customer's attachments, that you only requested.

You are just refusing to accept / acknowledge the alternate policy for year[protected] that you requested, for reasons best known to you only.

Refund the full amount of 11599 INR for the erroneous policy SF907144 by ICICI Lombard immediately.

We take your two wheeler insurance less than a year ago.
Now if we claim it you gave 10500 rupees and showrooms bill is 18000+.
How it's possible.

Hello,

icicilom:[protected] refrence no - [protected] .

I am following for my refund on practically everyday from last more than 1 month, still there is no response from icici lombard end .

Everyday when i call the helpline no, every caller tells me that v have make a note to the priority executive team department and your cancellation and refund will be processed in another 24 to 48 hours which has not been done from atleast 6th of october 2021.

I have sent all the necessary documents which were checked by all the representative attending my calls and said that we have recd all documents and it will be processed .
Lastly i have sent a document on 18/10/2021 which i had followup and for the same no mail was recd from the company .
The priority executive team person named mr rohit nandi[protected] has confirmed all documents with me and processed ahead but fromlast 3 days again there nothing happening as i came to know when i again i called, today he told that there is some it technical issue going on .
My refund amount is much more and i guess delay is bcoz of the same from the company .
I request to look into the matter and do the needful asap !

thanks
rahul shah
[protected]

I have renewed my health insurance policy on 21st September 2021, I haven’t received the copy of policy it has been almost a month and despite sending multiple remainder they are not replying to my mails even their POC stop replying to me and answering my calls.

I am also attaching the screenshot of the payment done.

I have been asked money from the account and now they are not giving my money back i have send you the picture of the fraud account please look into it they have took a lot of money from many people

My phone was stolen during a journey that was insured by Lombard. The maximum claim that can be made for Loss of baggage is Rs 5000 but even for just 5k ICICI lombard has been consistently ignorant of my mails and stretched it out for more than a month, I have submitted all documents. I have even submitted the exact clause in policy that says my phone was covered, FIR, Everything asked by them and now they have rejected the policy saying it's not covered. Please look into this and help me process my claim. I've already lost a phone worth more than RS 30000 in theft, show some humanity to people's hard earned money.

Dear Sir/Madam,

It has been around 60 days but still the ICICI Lombard unable to reimburse my medical claim amount. Even I called to customer care of the company, initially they told me every thing is ok from my side & within 2-3 working days the amount will be credited but happened nothing. As per their policy, in14 working days from the date of receive of original medical docs they could reimburse the amount but in my case they keeps on pending .
Details:-
1. Name of patient= RASHMI MISHRA
2. Name of claimant= RASHMI MISHRA (Spouse: Ravi kumar mishra)
3. Policy no.=4016/X/[protected]/02/000
4. Claim intimation no.=[protected] received on 29-JUL-2021
5. Claim no.=[protected] received on 23-AUG-2021
Kindly please find CARD NO.OR UHID NO. & DISCHARGE REPORT in attachments.

Regards,

Ravi kumar mishra
+91-[protected]

I have taken Health Insurance Policy for my mother in Feb 2021, I have confirmed Diabetes as pre existing disease as Mother tested diabetic in Q4 2020. Mother got Covid and hospitalized along with all of our family members during April 2021 (Second Wave) and we have very tough time and by God's grave we all got discharged. I have submitted claim (Number[protected] for reimbursement in May 2021, after supporting back and forth documents and inputs till Aug, I have not had any update and finally I was told that Claim got rejected as "Non Disclosure" category. I have disclosed honestly while taking policy and also In the Policy copy I received from ICICI contains detail that mother diabetic (

Dear Sir,

I am writing this email to your department only after feeling very helpless and getting traumatized with the behaviour of my health insurer - ICIC Lomabard. Below mentioned are my policy details with the same. My wife recently got diagnosed with optic neuritis issue after taking the first dosage of vaccination and from then she's been getting treated under the super vision of Dr.Sujith at Apollo Hospital - Sheshadripuram- Bangalore. She had to undergo multiple stages of treatment because of the severity of the issue and the re occurrence of the problem with in short period of time. Everytime I try to claim my insurance amount, the ICICI lombard has created issues and it was never a smooth process which they claim on their website. There is no proper response from them and every time we had to go through a lot of trouble to get the approvals. When ever we try to explain our problem to the customer relation ship person on customer care, we get treated very badly and this entire process has disturbed me personally and professionally.

Yesterday[protected] my wife got admitted again for a treatment prescribed by Dr.Sujith from Apollo Sheshadripuram, when we applied for a pre auth, the insurer rejected the claim completely by mentioning the MOU reason between the hospital and the insurer, which was never ever informed to me as a client. This is a continuous treatment and we got admitted multiple times and also the same insurer approved all those bills. All of a sudden they have changed the process and neither I or the hospital was not informed. When approached them for a solution and tried to reach them multiple times, we were treated very badly and they are expecting us to make the payment first and check out from the hospital. The patient ( my wife is under severe pressure and she cannot take any uncertainties like this because of the neural issue which is facing right now. T

I really appreciate if you can consider this email on priority and help us get out of this traumatic situation. I am sure there are 1000's of customers like me who are facing issues with the ICICI lombard insurer.

Attached the current bill which is pending and the previous similar bill which got approved by the insurer.

Also attached the declaration given by the Apollo hospital that they were not intimated by the insurer in regards to the changes which are done by the insurer.

The issue is between the insurer and the hospital but me as a client who paid the premium to avoid these kind of situations is in a big trouble right now.

I really appreciate and hope that at least you will take this case seriously and get me the required compensation for the trauma which me and my wife is going through because of the irresponsible and monopoly behaviour of the insurer.

Because of this pressure, even I couldn't handle to my client queries and loosing focus on them which resulted in Rs.10, 000, 000 worth of loss from the business side for me. I definitely need this to be compensated by the Insurer.

My policy number is:

4015I/IDNOP/[protected]/00/000

ICICILom:[protected] [protected] AL number. Mahmoodullah Farooqui cashless mediclaim
Refrence detail above.
Regarding the claim number mentioned in subject line my father went under left eye catarak surgery for package mention in attached.
There was confusion between the lens amount bifurcation of 10525rs (6k in package and rs4525 separate but in claim).
Due to no recieve of approval on 16th Sept ate night I had to pay the balance amount of 4525 rs which was mention as per ICICI not to collect from patience.
But now Wockhardt hospital is also not helping and ICICI Lombard.
Please help. Wockhard hospital Mira road 401107 branch.

After ICICI lomard support staffs stopped responding for and on going claim i raised a complaint with IRDA and finally taking after 45 days even then i have not got any solution to my claim. That too for a very small amount of claim the company took a hefty premium and deny to pay for the small claim . Now only i got to know IRDA is a waste department run by government of india where they cant take any action on the insurance company they can only take complaint and if the company dont respond then they ask us to go to the next department which is ombudsmen
ICICI claim no : MOT11166393
IRDA token no :[protected]
Customer name : T Vinoth
Contact number : [protected]

I take a policy of my car No. DL 10 CJ 2289 from ICICI Lombard General Insurance on 03.12.2020 online . on 27.06.2021 i lodged claim No. MOT11122242 in ICICI Lombard they inspect my vehicle after 07 days of incident. after that they informed me that they would be investigate all the case and i provide all the documents they want. after that they give approval to start the work to Harpreet ford . when all the work of abovesaid vehicle was completed on dated 13.08.2021 they reject the claim and i regularly contact him but they block my phone number. please help and take legal action against ICICI Lombard.

MY car Toyota Etios which’s policy Toyota tie up policy Icici Lombard insurance company surveyer not given approval of insurance parts n estimated value please resolve this issue, , I am Yash Mishra, [protected].
Surveyor Details -Ankit Tiwari [protected]

I have registered claim on 23rd Aug. And till date it's been 4 days. No approval or any update. Service centre says icici surveyor not updating anything. It's just pathetic service. Have spoke to customer care twice and they too keep giving false promise of resolution within 24 hrs and so on. Worst experience. Motor insurance claim no. MOT11315090 with SR. No. [protected].

Dear Team,

Last month 22nd July I claimed and submitted my insurance via IL takecare app and documents sent by courier to ICICI lambard Hyderabad office. Now more than one month over still now they are not taking any action or no response from ICICI bank.

Claim No.:[protected]
SR. No.: [protected]

ICICI Lombard is worst. Surveyors don't have time to do survey.

I had very bad experience with your service.
Today I raised claim request for my car insurance policy no: 3001/[protected]/00/000 to replace the damaged windshield.

But your surveyor Himanshu Rana didn't approve my claim till evening. I called him many times and agency person also called him, upload all documents/photos on your application and sent in email to him as well.

He denied to approve today and asked for tomorrow. He said over the phone call that he is busy with his personal work and will see it tomorrow. Do I really need to visit daily agency because of your bad policies???

Finally he asked to agency person to fix windshield without cashless. I had to pay the full amount approx 4700/-

Also, you gave me his manager Prafulla Banu's mobile contact number was picked up by some other surveyor. What is this????

At the time of purchasing the policy you told the big things, your commitments were so high... But on ground level it doesn't work.

Why should I pay the whole amount if your surveyor is busy and I have cashless policy??? I never faced this situation with my previous policy company.

Totally disappointed.

Claim Number [protected]
Claim of ASHISH SINGH SENGAR
Policy Number 4128I/IHN/[protected]/00/000
Policy
Date of Admission 04-MAY-21
Date of Discharge 10-MAY-21
It is very disappointing that icici promise claim process complet in 14days but originality far away . Please resolve this .

The company has been delaying my claim from past 2.5months. Seems like do not want to pay. They do not check the origianals sent. the customersupport is actually of no support. Icici quality team also could not resolve my query. I sent the letter so many times still they come up with the same query. #notoicicilombard#notoicicihealthinsurance#patheticservice#tiredtalkingtothem

I renewed my motorbike policy that is already running with ICICI Lombard on 22 July 2021. After I made the transaction they assured me that it will be renewed shortly but the policy wasn't renewed even after waiting for 2 more days. After two days they told me that the last 2 digits of my bike's chassis number has been erased so it is not eligible to be insured.

A girl named Kiran told me that your whole amount will be returned within 72 hours but I haven't received the money after the said hours. After that, I keep on calling them but there was no satisfactory response from their side.

Out of frustration, I called their customer support on 18002666 and told them the situation. One Mr. Praveen Semwal took my complaint with complain Id-[protected] and assured me that the amount of Rs. 1338 will get refunded by the 4th of Aug 2021.

The due date of refund has already been passed and still, I haven't received my refund. It is really frustrating that a reputated company like ICICI Lombard is behaving like this with their customers.

I Request Management and high authorities to look into this matter and settle it immediately.

Mahavir