[Resolved] Icici Lombard — car insurance claim rejected
Gurgaon, Gurgaon District, Haryana, India
RgRg1RG2 on Nov 29, 2017
I purchased icici lombard car insurance (Zero dep) in april this year. The car met with a minor accident on 23rd of this month and i filed for insurance claim as both umbers of car were damaged and the car was scratched from the side by a tempo during the accident.
While the car is in repair shop one of your surveyor called me and said asked me about the accident. When i explained to him his reaction to this was shocking as he told me on my face that it is not possible to have accident like this and that i was lying. I was appalled by the misbehaviour of this gentleman and told him not to speak like this and must learn manners to talk to customers. I also told him to reject the claim but do not misbehave.
He inturn has communicated to the service center that i should be charged 50% claim for the repair whereas my insurance is comprehensive with zero depreciation.
The surveyor name is sudhanshu gulati and his number is [protected].
I want you to take strict action and remove such ill-mannered employees from your company. I have decided to not only get away from dealing with icici lombard but inform all my friends and relatives to stay away from your company.
Complaint marked as Resolved Jan 14, 2018
[Nov 29, 2017] ICICI Lombard customer support has been notified about the posted complaint.
Verified SupportICICI Lombard Customer Care's response, Dec 14, 2017
We understand your concern. However, request you to also share your policy/contact details for us to assist you further.
ICICI Lombard General Insurance.
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