ICICI Prudential Life Insurance Complaints & Reviews

I had invested in a icici prudential pinnacle super –lp policy in june 2011 with policy no. 15593175, I have regularly paid 1 premium there after in june 2012, in sept 2012 I had received a call from Mr. Rahul khanna cell no: [protected], I was informed that this pinnacle super has been taken through an agent as a result regular additions are not being added to the policy and were paid to agent instead. I was given option of switching the...

My adviser Debasish from ICICI pru life insurance showed a different plan Maximiser Fund V and collected all my documents signed. Later on 2nd June, he applied for Guaranteed wealth protector plan with a premium Rs. 50000 without my knowledge and confirmation.This plan was never explained. Money was deducted from my credit card, which leads to major problems in my life. A different policy and premium Rs. 50000 without my knowledge and confirmation was deducted. Request to cancel the policy 18656312, refund my money, pay the losses and compensate the loses suffered by me.

Sir, I myself Vijai Kumar, policy holder of icici prudential policy no. 13827700. the policy premium becomes due in the month of May-June every year. Since in the year 2013 I retired from govt. service on 31st March, 2013 and because of non payment of my retiral dues i failed to deposite the premium in due time. After getting my retirement benefits when i deposited the premium of Rs. 50, 000(annual) it was informed that my aforesaid policy has already been lapsed. I was asked by the icici prudential to submit the medical declaration. I was also advised to collect the prescribed form for this purpose from icici prulife office at Allahabad, Since my address mentioned in the policy papers are of Allahabad. But the fact is that after retirement presently I am working in Monad University, Hapur, U.P. as Dean, Law. I have left Allahabad and residing in Hapur. My present address is Dr. Vijai Kumar Chauhan, Dean Law Monad University, NH-24 Pilkhuwa Hapur U.P. (mobile no.[protected]) Please give address of your office somewhere in surrounding of Hapur suchas Meerut or Ghaziabad from where i may collect the required form and submit the same within required period . The aforesaid request has been sent by me earlier at the address :[protected]@iciciprulife.com, however the result shows failure of communication. The complaint forum is hereby requested to send the aforesaid request at the proper address and the proper authority of ICICI prudential life. thankyou

Dear Sirs, My name is GK Nair and my mob no is [protected]. I have a policy with your organisation. The policy is kept in my office. Today being a holiday, I am not able to provide you the no of the policy. One month back one person named Sushil Rawat with Mob no.[protected] spoke to me saying that he is customer complaint manager and told me the following details. "That my existing policy with ICICI Prudential is running in loss and that I can obtain refund for the same if I wish so. For this purpose, , I need to take another corporate insurance worth Rs. 40 000/ and he referred my name to Birla Sun Life Insurance. He promised me that If I do so, by 15th April, I will get a refund of Rs. 1, 98, 000/- against my policy from ICICI Prudential. He told me that he will require my application no and cheque no for processing my case. This I gave it to him on 28th of March after tasking the BSLI policy on 27th." Till that time there were repeated calls from this person, assuring that my refund would be obtained 110% by 15th. However, after 15th and 16th when I tried contacting this person, there was no response from this mobile nor was there any refund to my account. Today is 20th and still there is no remittance to my account. There is no reply from his mob no either. I request you to kindly look into the matter and give me a confirmation. With regards, GK Nair

Name of Assured: SANKARANARAYANAN, V
Address: 388, G V Residency, Coimbatore-641028: Mobile: [protected]
emai id: [protected]@yahoo.co.in
Polciy No: 00863957
Maturity Date of Policy: 01 Apr 2014

1. The above said Policy was issued for a term plan of 10 years and fell due on 01.04.2014
2. Even though, normally Insurance Companies like LIC of India send advance intimation of maturing policies to the Assured and ask them to return the Insurance Policy document with other documents like ID proof and Bank details for sending electronic payment or by cheque, ICICI Prudential Life did not send any intimation until I sent them email asking them why they did not send any maturity information notice, they sent notices asking me to invest in their Pernsio Policies, which I was not interested.
3. I went to their Branch in Coimbatore, Tamilnadu State and gave my letter seeking payment of my policy on maturity. The staff said that no letter is required for this; but only I need to sign the surrender form.
4. Even then I asked the staff that I need to get payment only on maturity; she did not answer properly but wanted me to submit the surrender form along with documents for proof of ID and Bank details, which I submitted thinking that I will be paid only on 1.4.14.
5. However, ICICI Prudential Life chose to close my Policy before maturity treating my request for surrender in March 2014 as request for prematured payment, which was not my intention.
6. ICICI Prulife staff should have told me that I need to submit the application only on 1.4.14 if I need to get the maturity proceeds on due date.
7. Which they did not do and this is clearly a deficiency of service. It is expected of them to explain to clients that they need to submit applications / claims for payment on maturity of Policy and they should not submit earlier.
8. Because of this deficiency of service, ICICI Prulife is not paying me the Terminal Bonus of Rs. 20000/= which was intimated to me as payable vide their notice.
9. I have sent numerous emails to customer care and they replied that as I surrendered the Policy in March 2014 before the due date of maturity, I am not eligible for the Terminal Bonus.
10. They have not cared to explain the reasons for the deficiency of service of their staff not informing or advising me when I went in person to submit my request for payment of the Policy on matuirty date.
11. When I have paid all the 10 years premia and having waited for 10 years, they should know that I could have waited for one more month, i.e. till 1.4.14 to submit my claim form for payment on maturity. I submitted my application based on my firm belief that they would pay me as LIC does on maturity of the Policy.
12. Hence I appeal to you, Sirs, to kindly consider my request for payment of the Terminal Bonus of Rs. 20000/=

Thanks
Regards
Sankaranaryanan,
388, G V Residency, Coimbatore-641028
Mobile: [protected]

I have taken a ICICI Pru Suraksha (RP) Policy vide No 00873920 during 2008 from ICICI
Prudential Company. The annual premium
was Rs. 50, 000.00 and the payment was
made through online money transfer. But
neither I have received the policy certificate nor any intimation from
the company. Normally, in case the
company do not accept the money, for any
reason whatsoever, the amount is returned back to the same account. I was posted in Vizag during that time and as
far as I remember the money was
transferred from SBH, Deepanjali Nagar, Dist. Vizag (AP). After few months I was transferred and posted by my
employer to Kayamkulam (Kerala)and I
have totally forgotten about the
transaction. Now few days back I got a call from Ms. Sonia Choudhury of ICICI Prudential that my annual subscriptions
from 2009 to 2013 is pending and they are going to foreclose the policy as I
have failed to pay the annual premium. She said that the details of my failure
and the action proposed to be taken would be given by Mr. Vikas, Relationship
Manager of ICICI Prudential and I have to talk to him.Accordingly, I have
talked to him on 19th and 21st March 2014. He informed me
that I have to pay Rs. 3.00 lakhs (Five years premium @ Rs. 50, 000 p.a. plus
penalty Rs. 50, 0000) to revive the policy. The second option is foreclosure of
policy which will entitle me to get 10% of the premium paid i.e Rs. 5000.00 and
they will retain Rs. 45, 000.00. The third option is converting into a single
Premium policy for which I should have taken an insurance policy after 1st
Oct. 2013 either from them or from Reliance General Insurance Company, which I
don’t have. I am a retired employee and
I cannot pay this hefty amount so the option left is foreclosure loosing Rs.
45, 000.00 of my hard earned money. I
want to repeat during all these years till March 2014 at any time they have not
reminded me about the non payment and the most important matter is that they
have not sent the policy after receipt of the policy.

My contention is for the mistake of ICICI prudential why
should I suffer. They have not given me the policy. They never reminded during
the past 5 years that my premium is pending. All of a sudden they have come
with this plan. This is day light cheating and gives an impression that we
cannot believe ICICI prudential. I have never expected that a big nation wide
and renowned company will cheat customers like this.

Respected sir, I have an ICICI PRU Pinnacle Super-LP, policy No. 17593394. Sir, I was not interested to buy this policy. But this policy is forcefully sold to me in march 2013 by ICICI bank, L.P. Savani road, Surat. I wanted a bank locker but the official said to me that if you will purchase this policy than only we will provide you a bank locker. So i have to purchase this policy to take a possesion of a bank locker. when this policy was forcefully sold to me, I was not explained each and every term and conditions regarding this policy and I was totally misguided. they have told me that in case of discontinuation of the policy you will immediately received your paid premium with 4% rate of interest, but when i am asking them for the same now they are saying that you will get it after the locking period which is 5 yrs. Sir this is clear cut lie which can not be tolerated and this is clearly a fraud case and they made me a fool by hiding the policy facts. Now, sir I need a justice for my Financial and Mental harassment. I have already given a grievance in written to the ICICI Prudential, Parle Point, Surat. and I have also file a complaint to the consumer forum and IRDA. Sir please help me in my fight for my justice as these people are making fool to the society and it is really un-tolerable thing ny financially and mentally also. so please help me in my fight to take back my money as well as the compensation for my financial and mental harassment. Sir i am not able to attach a photo of my complaint as the file size of my photo is bigger than 2 MB. Dr Mayank S Patel +91 [protected]

Hello Sir, I have purchased policy ICICI Pru Pinnacle Super –LP, policy # 17374937 and wanted to register the issue I am facing. 1 year ago, I wanted to submit my investment proofs in the company by 17th Jan 2013. So on 17th Jan 2013, I went to ICICI bank office in magarpatta, Hadapsar to make a Tax saver FD. The representative there “Navin Jaiswal ” suggested me to purchase a ICICI Pru Pinnacle Super –LP, and explained me that this policy is better than FD with below features. There will be only one time payment with 5 years lock in period. You will be able to retrieve the total funds available in the policy after completing 5 years. There will be no hidden charges, whole amount you pay is invested like FD. I found these features useful for me, So I purchased the policy with RS 50, 000 payment. After 1 year I received SMS and emails regarding premium payment for next years, so I called the customer care and then was shocked to know that I will not get any of the features mentioned above. They further explained me that the policy which I have purchased is not having one time premium payment but a 5 year premium payment and I will not get whole amount after 5 years but I can withdraw partially. Mr. Navin Jaiswal also did not explained about policy allocation charges and administration charges will be deducted from the policy. So now I think that I have been cheated by ICICI prudential company & the agent Mr. Navin Jaiswal and hoping that my whole money with interest will be returned to me. And strict action will be taken against Mr. Navin Jaiswal. I have made a written complaint for the same in ICICI bank Magarpatta city branch on 22 Jan 2014 (PFA complaint receipt). But the bank have not contacted me back. Also please see the attached photo copy of my application form where agent name is written as Navin Jaiswal. After this I made a complaint to ICICI Prudential Life Insurance Co. Ltd but they said that my money will not be returned to me. Please let me know if you need more details and hoping that this issue will be resolved sooner.

YOUR POLICY DETAILS: Policy Name: IPRU Wealth Builder II Policy No: 18401251 UIN*: 105L139V01 Premium Payable: Rs 100, 100.00 Payment Frequency: Yearly This policy been sold to me by Nisanta roy who is an employee at Bhubaneswar Branch ICici bank>This man is cheating NRIs by giving misinformation.Taking advantage of the limitation of time when NRI going to india, he is busy in cheating .IT is sad that the bank we use are keeping criminals to cheat us.I have written to Icici prudential but not yet got the refund.Please look in to the mater.

Policy number:0303212 I had enrolled ICICI Prudential policy in 2006 and paid 20 months premium of Rs 68, 000. Due to my personal problems I was not able to continue to pay remaining 16 months premiums. Now I need that money back but they told me you will not get a single rupee if policy is foreclosed. I am highly unsatisfied with ICICI Prudential ULIP. I asked them to apply some penalty and return my remaining amount. Your customer care service is pathetic. They did not respect customers and business ethics. I had enrolled policy for my better future but now I came to know I was totally wrong.

I got a call from a company which mentioned I have a bonus of 83000 rupees and that is being credited to the agent who helped me get this policy. I received this call from the number [protected].<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> The name of the person was Avinash Sarpotdar. He mentioned he is an employee of ICICI prudential life insurance, Prabhadevi branch. He also...

Hi. My name is Jayesh. I am from UK. I have been lied to and have been sold life insurance. They advised me in branch to break my FD of 10 Lacs and put my money in fixed bonds where I will be getting a fixed return of 12%. I was not told that it was a life insurance policy and I was not told that I will have to pay premium every year.
I am vey upset. I have lost a lot of money already. I was also told again and again that there will not be any charges. I have already been charged 30000 rupees. I have worked very hard for my money and I took it to india as an investment. I am very disappointed and unhappy. they have lied to me. can you please help me. my policy number is 18242633. please call me on +[protected]. I have been lied to and cheated to. this is wrong.

Dear Sir/Madam, I was lured by ICICI Bank executive of Velachery branch saying that there is a new retirement solutions policy from ICICI Prudential which is not ULIP based. I applied for the policy. When the policy document came, I was shocked to see that the policy was ULIP based. I wanted to cancel the policy and as per the instructions in the policy document, I returned the policy document to ICICI Prudential's HO in Mumbai. It was delivered to them on 26-Dec-2013. From then on, I am trying to follow up with ICICI Prudential on the policy cancellation, but I am not getting any reply. On 27-Dec, one executive of ICICI Prudential (Tambaram branch) called me to get the courier reference number. But then on, he too is not responding to my calls. I complained against that person to ICICI Prudential but again, no response. The policy premium amount is 1 lakh which is a huge sum for me. I request you to kindly help me in canceling the policy and getting my money back. The policy number is 18264991

Sir,
My policy No :12756407, I paid the cash at ICICI bank in Tuticorin, I expected my paid reciept would have been drawn from net, but in vain.Since the mobile Number entered in the doc.is not relavent, as [protected], which is not working
And also there is no e- mail ID provided in.

When I ask for reciept, it ask for e-mail ID as well as mobile number. In this case i gave only Land line Num alone.
Then I registered both, it is also not accepting.
I send an e- mail to the head office, There is no reply.
I also contacted the relevent officer in the bank, He asked for remember it at 07.00 pm, I do then I tried many times, he was also not responding, I doubt is there it is helpful for the investor or any other inner trensactions going on ?

I expect the offcial reciept at the earliest.

R.Muruganandham, Tuticorin/25/12/2012

Kind Attn: Mr V V Balaji, Executive Vice President Dear Sir This is to inform you that, i have a Policy vide No. 16340911 in the Name of Mr N Rajedran Nair with ICICI PRUDENTIAL. One of your agent named Mr Vineet Aggarwal told me to take another Policy of Rs. 25000/- and you would get for Rs. 150000/-. So i took a another Policy Vide No. 17861748 and same was due for get payment on September 2013 for Rs. 150000/-. But it is matter of regret your agent is neither picking the Phone nor contcting me in connection of the above. He cheated me a lot and also the goodwill of your company ruined. I also informed to your branch Jhandewalan by telephonic conversation with Mr Amit Sharma in this regard. Therefore you are requested to look into the matter and take the necessary step to get my payment of Rs. 150000/-. Further i inform you that if you do n't t take necessary action, i wiil go for consumer Court. Please reply me my mail id as soon as possible. Thanks N Rajendran Nair Mail Id : [protected]@gmail.com Cont. No. +[protected]

My wife owns a Super Pension policy 06745076 for that premium was due on 19-Nov-2013. On 18th November I got a call from ICICI call center and they asked me if I would prefer some help for improving the profits of my policy and I said ok. Few hours later two persons met me and told me not to pay the premium. They told they would take over portfolio management of the policy and bring maximum benefits. I told them I dont need any new policy for that they said its not a new policy. Next day they came to my house and took details of my credit card and told me they would come back after 15 days to set up everything and insisted I should not pay any more premiums.Next day 30K Money was taken from my credit card I got a reference number from icici. As per them, After this 30K, subsequent allocation will be done from the existing policy of my wife. Since she was not available at home then, they made me as the proposer. Later on it became difficult to contact them. I sensed some problem so contacted ICICI pru call center yesterday. I now learnt that a new policy wealth builder is under proposal with the reference number I gave for which premium is 25K not 30K. She told me to go to a branch for cancellation if I dont want. But for the existing policy of my wife, she has to pay the premium immediately. Ref no OS00047971. My Phone:[protected]. I will get the new policy cancelled whatever loss it may cause as a punsihemnt to be so foolish. Whoever read this please be aware of such marketing frauds. Thanks, Ramesh

I received a call by Nidhi Gupta mob. No. [protected] as a officer of TATA AIA life insurance co and convinced me for 2 policies by name of Tata aia life insurance co. After 4 months she called me again and said that "You got a bonus from company so you will have to pay security amount and this amount will be refundable that type of 3 instance came and she convinced me for above 3 policies by name of ICICI Prudential Life Insurance co. Company Policy No. Date Name [protected][protected][protected][protected][protected][protected]-------- 1) ICICI Prudential Life Insurance 17441454 4/2/2013 Kalpeshbhai Khalasi 2) ICICI Prudential Life Insurance 17614565 20/3/2013 Kalpesh Khalasi 3) ICICI Prudential Life Insurance 17703214 18/4/2013 Kalpeshkumar Khalasi I don't want to continue these policies which are opened by some fraud person. My humble request is please cancel these all policies and refund my money back. Thanks, Kalpesh Khalasi

Policy number:02507591 I have taken the policy in 2006 and paid yearly premium of 9, 000 RS. I have paid two premiums and had totally had 346.0819 units of MAXIMISER Fund. Due to some personal problems I could not continue to pay the premiums. I have not been informed about my policy closure and agent also did not tell me anything about "What will happen If we failed to pay the premium?" Recently I was checking ICICI Prudential Online by logging to the system, found that my policy does not exist at all.I have sent a mail to ICICI Prudential to get the clarification. I have not gotten response yet.

M/ S ICICI prudential, Date : 26/11/2013 Udaipur. Subject : 1. Policy no. 17174929 Dt. 21/11/2012 for Rs. 30000/- Annual 2.Policy no.[protected] Dt. 25/11/2012 for Rs. 20000/- Annual. A cheque of Rs. 50000/- was given to Mr. Sageer Ahmed your deputy manager mobile no. [protected] for both above policies premiums before due date. He got it debited from account also. Same time he got debited Rs. 30000/- on 21/11/2013 from my SBBJ A/c no.[protected] through electronic clearance for which I never told him to do so & protested a lot. Again inspite of my protest & without knowledge & without clearing a sum of Rs. 20000/- got debited from my same SBBJ account. When I asked, he is not giving any satisfactory reply. Now because of ECS clearance from my SBBJ A/c my cheque got bounced for which I had to face lots of hardships, humiliation & insults. Not only that I got financial loss as well. He is also not giving me receipts of Rs. 100000/- which he got debited from my account even. This is sheer act of fraud, dishonestly with clients for which I am planning to lodge F.I.R. & copy to media. I am painfully surprised such acts do happen in the ICICI prudential. Would you please reply immediately. V.K.Sabharwal Mo. No. [protected] Email ID: [protected]@gmail.com

I AM A NIR AND WAS WAS MIS-SOLD THE ABOVE NUMBERED POLICY. I WAS NEVER INFORMED THAT MY INVESTMENT WAS LINKED WITH A LIFE POLICY. IT IS ONLY WHEN I RECEIVED A WELL COME KIT BY E-MAIL WHICH I SHOWED TO MY FINANCIAL ADVISOR; I WAS INFORMED NOT TO GO AHEAD WITH IT. AS PER YOUR YOUR TERMS OF "FREELOOK PERIOD" I HAVE SENT A NUMBER OF EMAILS AND AMDE UNLIMITED CALLS TO SENIOR MANAGERS WITHOUT ANY RESULT. THE ONLY REPEATED REPLIES I KEEP ON GETTING FROM YOU IS THAT ' I SHOULD PERSONALLY GO TO ANY ICICI BANK OR SEND A BLOOD RELATIVE TO CANCEL THE POLICY. I HAVE REPLIED ON NUMEROUS OCCASSION THAT I LIVE IN LONDON UK AND I HAVE NO BLOOD RELATIVES IN INDIA BUT I STILL KEEP ON GETTING THE SAME REPLY. I HAVE SEVERAL TIMES RANG THE BRANCH FROM WHERE I WAS SOLD THE PLAN BUT I AM NOT GETTING ANYWHERE. THE COMPLAINT HAS GONE TO SENIOR MANAGERS LIKE MR ANAND RAJ, MR VINEET DHAR; MR SURESH CHETWANI; MR PASHA MOHAMMAD MR SATISH KUMAR -NONE OF THEM HAS BOTHERED EITHER TO ACKNOWLEDGE OR REPLY. I HAVE ALSO BEEN GIVEN THEIR NUMBER BUT IT IS ALWAYS UNAVAILABLE.