Idea Cellular Complaints & Reviews

Address: 411036

Website: ideacellular.com

Hello,

I have been using mobile no. [protected] since last 9 years as idea's priority customer. Presently i am opted for idea 499 plan & the same was activated since last 6-7 months.
Since july 2017 some vas services are activated by the idea it self without taking my consent. The same has deactivated by me sending sms as per the message confirmation recived by me.in below table i am
Giving you the details.
In the month of oct.& november below is activated by your self without taking my concent.
Plan service activ. Dt/ service activ. Time/service cancel. Dt by msg/ service cancel. Time by msg
Combo plus[protected] 9.51 [protected] 9.52
Fashinz [protected] 13.12 [protected].12
I have send couple of mails on this issues & called your customer executive but there is no resolution.
I have paid my bill before due date as per my plan & still my services are bared by idea for non payment of services which i have never opted & even though it is activated by yourself without taking my concent it is immedaitely deactivated by me sending message to 155223 & it is shown in the above table.

I have shown these messages to your idea gallery executive & he had sent the request for cancelaltion. But the same is rejected by idea.

Now my services is barred & harrasing me by calling & sendign messages for making the over due payment for the services which i have never opted. I have been making payment as per my plan regularly before due date. I have entire log sheet for the communiaction sent to idea. You show me any request made by me for opting these services.
On receipt of this mail requesting you to give me reversal of excess amount charged for the above 2 vas services which i have never opted & activate my mobile service immedaitely.
Prafulla summanwar

Jan 24, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. In order to resolve your concern we've raised the complaint and the communication id is C[protected] and the expected completion date is 11/Dec/2017. Kindly be rest assured that your concern will be resolved within the given timeline.

Regards,
Lavina

Dec 11, 2017

Updated by Prafullas Idea has not resolved the case & closed directly without giving justified / satisfied the reason. I have spoked to them but they are very adament & giving the typical / recorded answers by mails. They are claiming that they are perfect in Documentation then why they are not providing the communication received from my Mobile for activation of any VAS services.
Secondly how they can charge me the rent for the period they have barred my all Incoming / Outgoing & Data Services when there is no mistake from my side.

Regards,
Prafulla Summanwar

Verified Support

Dec 24, 2017

Idea Cellular Customer Care's response Dear Customer,

Apology for the trouble caused. As we have raised a concern for your billing dispute, concluded that the charges are correct and we could not pass waiver for the same. Kindly get back to us for further assistance.

Regards,
Neha

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Address: Rewari, Haryana, 123501

Dear sir,
My sim card is not showing any network for last 3 days.
I tried to solve the problem by restarting the phone, reinserting the sim, changing the phone and even changed the sim card as well from idea store.

On checking with customer care, they tell me that all the services are active in my number but i don't see any network signal.
I have lodged a complaint s[protected] but i cant see status...

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35 Comments

Address: Faridabad, Haryana, 121005

Sir ye no off kr diya gya h dno reason se i have send many mail many calm but not resolved so pls i want just start mh no [protected] my alternative no is [protected] pls solve my problem i have submit many bill everything bi clear pls help me urgently sir it's most important most urgent no for me i have facing a big problem pls try to understand pls

Jan 9, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Dec 01, 2017

Updated by Ganesh 38 Sir idea walo ne dno reason ki vajha se parmanent deactivate kr diya h humara no [protected] so pls I hardly request you to pls help me pls solve my problem it's moat important most urgent no for me pls try to understand my situation my problem pls sir pls [protected] my alternative no h sari payment clear h 13sap 2017 ko no off ho gya tha that time tak 79 days se upar ho gai h humara no start ni hua h so pls take action pls pls pls pls

Verified Support

Dec 04, 2017

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As checked, your account has been permanently disconnected. Hence, we request you to visit to the nearest My Idea Store to check the number availability. If the same number is available then only we'll be able to assist you with the same.

Refer to the below given link for the nearest My Idea Store,
http://www.ideacellular.com/customer-care/need-help/locate-idea-store?cid=delhi-ncr

Regards,
Lavina

Dec 04, 2017

Updated by Ganesh 38 Sir kya humara no start ho gya h ya ho jaiga pls clear me pls sir tell me urgently sir please find my no pls sir help me pls solve my problem it's moat important most urgent no for me I have facing a big problem it's 12 years old no regarding this no [protected] and my alternative no is [protected] pls call me for any inconvenience pal help me

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S

savivijay

from Kottayam, Kerala

Dec 1, 2017

Bought SMS pack Rs.21/-, as per plan 50 local and national sms/day
but Rs. 0.50 has been deducted for first sms every day. its not mentioned any were in the plan.
why such deduction happening, without intimation?
its not good, and need reimbursement for the deduction.

no permanent deactivation - Comment #2934717 - Image #0

Reply

Idea Cellular Customer Care's response, Dec 4, 2017

Verified Support

Dear Customer,

Apologies for the inconvenience caused. In order to resolve your concern we've raised the complaint and the SR number is 1-160152968399 and the expected completion date is 05/12/2017. Kindly be rest assured that your concern will be resolved within the given timeline.

Regards,
Lavina

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Address: 431520

I am residing at parli vaijnath district beed 431520. From last 2 months mobile data network failing for hour and hour. India.in my location mass customer belongs to idea cellular. 4g speed is very slow as compared idea 2g. Idea charged me for 4g recharge and unable to deliver even download continuos 512 kbps too.
This shows very poorand pathetic service indication of idea.4g data low speed hampers the my connectivity and give huge loss, mentally, physically and economically.
I am using motorola m handset with idea mob-[protected] for your information. Many customers are facing same problem at my location. Please solve my problem as early as possible or else i have to choose another severe action against idea cellular.

Regards,
Bangar ganesh narayan
[protected]

Jan 7, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2017

Idea Cellular Customer Care's response Dear Customer,

We understand your concern. As checked, we are providing optimized network in your area. We will surely look into network site to upgrade in your area and revert you as soon as possible.

Regards,
Hitesh

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Address: Visakhapatnam, Andhra Pradesh, 530041

Website: www.ideacellular.com

Hi, my name is jeevan ratnam and i have been using my idea number [protected] from past 6-7 years. I was in a business travel abroad for last 2 months and couldn't use my number or the phone. Today i have found that my number got permanently disconnected. I have visited my nearby idea showroom and they regretted to provide my number back even i submit my proofs. All my india related things were associated with that number ([protected]), i want my number back. Please help me in this regards.

Jan 5, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2017

Idea Cellular Customer Care's response Dear Customer,

As i checked in system, with your idea number your number is permanently disconnected because of non-usage. And we would like inform you that if number available in idea store then only you will get your idea number.

Regards,
Hitesh

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I

Ishan Rajput

from Delhi, Delhi

Dec 1, 2017

My sim is not working when i call someone there is written that not registerd on network please start him fast i rqst uh😭🙏🙏

Reply

Idea Cellular Customer Care's response, Dec 3, 2017

Verified Support

Dear Customer,

Sorry for the inconveniences, we will surely help you pleases share your idea number for further assistance.

Regards,
Hitesh

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Address: Vidisha, Madhya Pradesh

Me lateri Vidisha me rehta Hun yaha par 4g network properly nahi milte yaha par speed bhi acchi nahi milta hai
Mene customer care me call kiya to unhone app data clear karne ko kaha wo karne ke Baad bhi
Data speed nahi mil Rahi hai
My no [protected]
Please call me 6pm se 10pm ke beech me
My full location Lateri Vidisha mp.

Feb 15, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our telecon, We would like to inform you that, your concern has been raised by us under ref. no.[protected] and expected completion date is 05/01/2018 12:23:00 PM.

Regards,
Lakshmi.

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Address: 413512

I am kunalsing gahirawar. My mob no is [protected]. This number is not getting network from 09.00 am on 30/11/2017. I called customer care for four times and registered my complain but no solution is given. One time my call was held for nearly half an hour and disconnected without any answer. Their answer is just to wait for 4 hours, but after 8 hours also im not getting signals. I even didn't receive complain number when i requested.

Jan 14, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Nov 24, 2017

abhib50's response DO NOT PROVIDE RECEIPT FOR ANY PAYMENTS MADE AT THE GALLERY AND

CUSTOMER SERVICE IS NOT ABLE TO REGISTER A COMPLAIN.
POOR CUSTOMER SERVICE, NOT WILLING TO HELP AS WRONG NAME IS PROVIDE AS TO HIDE THE IDENTITY OF THEMSELVES

Verified Support

Dec 04, 2017

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. As checked, the complaint was raised for the same and concluded that there is a temporary issue going on. We request you to kindly check the network for 7 days if any issue persists you can get back to us for further assistance.

Regards,
Lavina

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S

Shweta Nigam

from Anandpur Sahib, Punjab

Dec 1, 2017

Hi, i am unable to connect to59059 for activating my mew idea postpaid sim which i got ported from airtel. Please resolve the issue asap

Reply

Idea Cellular Customer Care's response, Dec 4, 2017

Verified Support

Dear Customer,

Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue.

Regards,
Lavina

A

abhib50

from Mumbai, Maharashtra

Dec 1, 2017

Complain number - C[protected]

Register the complain as payment made not posted by the Idea gallery at malad west, link rd, near Nirlon socty. on 17/11/2017 but not posted

Gallery does not provide receipt slip for cash payment

do register complain without the receipt number

poor customer service

Abhijit

Reply

Idea Cellular Customer Care's response, Dec 24, 2017

Verified Support

Dear Customer,

Apology for the trouble caused. Kindly share your idea contact number along with complete details of idea store( with pincode) so that we can assist you better.

Regards,
Neha

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Address: Pune, Maharashtra, 411028

I had raised a complaint regarding bill dispute as i was being charged for the amount which i didn't use and the complaint was closed without giving any valid reason.
Could you please help me here.
I had requested for the plan change on 26th oct, and i have the screenshot of that but the plan got activated only on 28th oct, please see below the screenshot for your reference:

Jan 14, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

Idea Cellular Customer Care's response Dear Customer,

Your concern has been initiated under ref. no C[protected] & you shall be updated on the 07/Dec/2017.

Regards,
Hitesh

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Address: 500032

Website: care.ideacellular.com

Dear sir,

I have made a recharge of rupees 198 to the number [protected] instead of [protected] (My number) online in idea website. (Transaction id l[protected].

Immediately i called the customer care and requested them to try and process the reversal or let me know the process that has to be followed in this case. They are really rude at me and disconnected the call stating no reversal is done.

Thanks
Uday

Jan 3, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2017

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconveniences, the recharge of Rs198 is successfully update in system. So refund is not possible.

Regards,
Hitesh

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Address: Ahmedabad, Gujarat, 380007

Dear admin,

The idea customer care support is too poor. I have faced lot of difficulties to convert my post paid connection. My idea number is disabled since yestersay (29-nov-2017) evening after 7 and now they are not activating it and saying activation request can only be taken after 7pm.
Please do tell me who is going to open their store after 7 to take papers which needed for verification?

Everytime when i needed to do any modifications the guys at idea store in navarangpura ahmedabad told me only excuses and nothing else.

Is this how the customer should be treated? What if i am only having one sim card and that is not activated? Now a days everything is managed via phone only so you guys have to understand how important it is to have a quick activation service. If it can't be quick then atleast there should be an alternative.

Hope anyone will look in this matter shortly as i can see there are alreasy more than 1600 compains pending.

Thanks & regards
Customer

Jan 14, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2017

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconveniences, we will surely help you pleases share your idea number for further assistance.

Regards,
Hitesh

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Address: 192231

What kind of service are you giving.. Yesterday i activated missed call alert it was activated and rs were alo cutted from main balance but i tried to check and switched off my phone no message came then i called customer care for help but they told me just wait for 4 hours now what 24 hrs have gone but no message is coming now i activated again for 10 days i don't want to waste my oney so please take a action againt this i thought that idea is a best network but if i am not able to do what i want then what should i do
Thanks

Jan 26, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Nov 30, 2017

Updated by amtul rafia no action has been taken againt my request
and what kind of network is this when my ph is switched off it shows not reachable
as I told I have active misse call alerts but message is not coming so I cant know who have calles
please I request you to fix this problem

Nov 30, 2017

Updated by amtul rafia I think aircel and airtel network are best because when we are not in a network service it makes us aware that we have missed calls ...airtel gives this servive free ...and aircelmake us aware by sending a message that you have missed calls ...but idea networknor sends message after activating the service ...please I request you to fix this problem soon I am a student ..I cant afford everyday money

Verified Support

Dec 23, 2017

Idea Cellular Customer Care's response Dear Customer,

Apology for the trouble caused. As checked, missed call alert is activated in your given idea number. Please get back to us for further assistance.

Regards,
Neha

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Address: 500053

This is kamalakarr, from hyderabad. I am giving her executive number. Executive said daily 1 gb free, but i am getting monthly 50 rs activation charges for 1gb. You people arguing like anything. #ers disconnecting calls. You speak you # whatever you do. Do but i dont want to pay nonsense extra charges.[protected] name is laxmi. She told me 1 gb daliy. But here in bill i am getting charges for 50 rs. I am facing lots of problems with your #ing connections. After disconnecting services also getting 500 bill. I need response from you today only. My number is [protected].

Feb 13, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2018

Idea Cellular Customer Care's response Dear Customer,

We tried reaching you on the provided contact number but couldn't get through. Kindly share your alternate contact number and convenient date and time to get in touch with you.

Regards,
Lakshmi

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They had shown me that my offer for 392 is 1 gb/day and unlimited calling for 84 days. However they stopped proving the same after 14 days. There are many complaints about the same recharge in this forum. When i called the customer care they refused to accept the same and said that i din't see the offer carefully before recharging. They expect us to have a proof of the offer every time we recharge. This is not the first time i have faced these problems with idea and it's really appalling to see how these companies continue to cheat their customer and make money of them.

Jan 5, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2017

Idea Cellular Customer Care's response Dear Customer,

Your concern is in progress under ref no[protected]& you shall be updated on the same shortly.

Regards,
Hitesh

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Address: Nagpur, Maharashtra, 440017

Website: [email protected]

Sir,
As per tariffs given to me on my cell no [protected] idea cellular have been charged v heavily amounts as per tariffs given to me.
Besides several complain no problems sort out by idea cellular in written emails cum telephonic.
We have requested to idea customer care by telephonic cum mails no problems sort out for the same besides several requests/complaints.
Alternative cell no [protected]
Email : jasbirsingh. [protected]@gmail.com

Jan 25, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Nov 30, 2017

Updated by Jasbir Singh Matharu As per my Cell No [protected] Several times Complain given to you by mailing cum Telephonic to customer care but no Problems Sort out cum no Response Given to me as We have Faced cum Facing very Difficulty as by Converted My Prepaid Plan to Postpaid Plan.

Verified Support

Dec 23, 2017

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. Kindly share your alternate number so that we can assist you on the same.

Regards,
Neha

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Address: Hyderabad, Andhra Pradesh

Hi sir,

I have been served a legal notice from srinivas rao pachwa on behalf of tnon-payment of postpaid bill generated on sep1 2017. The amount to be paid was 235.93 as per the attached e-bill on idea account no[protected]

Port request was raised for my idea no to migrate to airtel network and it was completed on 14th august. Also i received airtel postpaid bill that was generated on sep1 2017 but i am not sure how for a single no 2 bills were generated at the same time by 2 different network service providers.

I also got call from idea customer care regarding non-payment of the same but they were unable to clarify the bill details and also i was not notified via e-mail. Hence i would request you to kindly to provide me with proper clarification regarding the generation of september bill.

Please refer to the attachments for your reference.

Nov 30, 2017

Complaint marked as Resolved

They have refunded the amount and have informed me on the mail. But on what basis they had sent a legal notice is still questionnable for which the lawyer should be penalised for harassing the customers without any prior proofs.

Idea Cellular customer support has been notified about the posted complaint.

Nov 30, 2017

Updated by Saket Suman22992 Update from Idea:They have refunded the claim amount from their side. Only because in mail I had included Idea CEO mail id.

[protected]@idea.adityabirla.com
6:16 PM (2 hours ago)

to me
Dear Customer, Greetings for the day! This is with reference to your email regarding waiver. Please accept our apologies for the inconvenience caused to you. As per confirmation received from our respective team, we wish to inform you that waiver amount of Rs. 235/- has been credited to your Idea number [protected]. Should you need any further assistance, please call our Customer Service help line number 12345 or email us at [protected]@idea.adityabirla.com You can also check your account details by creating your account on our website www.ideacellular.com; If you are a corporate customer registration can be done by the authorized signatory of the account. Moreover, you can also download My Idea App from your smartphone for easy access to your Idea account. Thanks & Regards, Rahul Gramopadhye Customer Service Team IDEA Cellular Limited

******************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

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Yesterday i.e.on 28.11.17 i did online voice recharge with 34 rs and 40 rs. afterwards found zero balance.Activity sheet is attached for reference .idea constantly cheating and deducting amt with no clue since last 4 months.earlier they activated VAS and deducted 340 rs without showing any proof when and which VAS I activated.Now they have deducted voice recharge amt with no clue.
I think i should quit idea service as they could not show evidences and doing fraud constantly..i expect they should respond promptly else i will compelled to exercise some legal options...
Anant D kaluse
Additional Executive Engineer
Govt of Maharashtra.

+1 photos

Jan 17, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We're unable to fetch any details for the given number. Hence, we request you to provide us the screenshot for the deduction done.

Regards,
Lavina

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I am staying at raipur cg and having four. Sims.
At a idea store at surya complex katora talab raipur i had personally linked aadhar and put a request for change of plan which is still not changed
Today on 12345 i talked to a person named kundan. He rudely talked to me and could not properly reply to suspension of service to one of my number [protected] which is not in service from evening if

Jan 27, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2017

Idea Cellular Customer Care's response Dear Customer,

As per our telephonic conversation, you have confirmed that your concern is resolved now. Please let us know if we can help with anything else.

Regards,
Neha

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Address: Kozhikode, Kerala, 673572

Idea cellular cheating customers. I did recharge on my number rs 498 — unlimited national pack unlimited local/std calls* (Including national idea roaming) + gb/day^4g/3g/2g + 100 sms/day — all these offers for 70 days.
But company not providing internet as what they mentioned they giving very lowest speed of 2g. When contacting customer care they told network issue. I have other idea number also, only this recharge have the issue.

Jan 12, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconveniences, please share your idea number for further assistance.

Regards,
Hitesh

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Address: Yavatmal, Maharashtra, 445204

I have purchased idea sim ([protected]) when i was in india (August 2017). I came back to dubai & recharged the phone 03 times until now. From last week my mobile is showing "no service" message. I checked with different mobile sets, but no use. I have also enquired in idea shop in india if the sim is working & being informed that it is working.

Kindly advice.

Jan 4, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

Idea Cellular Customer Care's response Dear Customer,

As i checked in system, that your idea number is active in prepaid account.

Regards,
Hitesh

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Address: Meerut, Uttar Pradesh, 250002

Idea head authorities,
I abhishek mishra want to inform you that my balance has been deducted two times in a week.

Once on 24th nov (5 rupees) and secondly on 29th nov. (5 rupees).
They are giving reason that a vas pack has been activated which you donot activated but you have to complaint on same day to get back your money.
But i donot think its my responsibility that i should call them to stop that service for which i donot requested to activate.
Want my balace as early as possible.
I am very irritated with this rediculous behaviour of idea company.
I want my balance to be return with compensation for disturbing me.

Thanking you in anticopation.
Abhishek mishra
([protected])

Dec 30, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2017

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. In order to resolve your concern we've raised the complaint and the SR number is[protected] and the expected completion date is 02/12/2017. Kindly be rest assured that your concern will be resolved within the given timeline.

Regards,
Lavina

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B

Babu Kisan Valhekar

from Krishnanagar, West Bengal

Nov 29, 2017

Dear Sir/ Madam,

I need my incoming and outgoing call statement of the mobile numbers-
[protected]( from 01.10.2017 to 24.11.2017)

Please mail to my ID -
[protected]@gmail.com
Immediately.
Thanks& Regards,
Babu Valhekar

Reply

Idea Cellular Customer Care's response, Dec 23, 2017

Verified Support

Dear Customer,

We would like to inform you that you can choose to get your incoming and outgoing call details by availing ebill. For the same, SMS to be send from your idea contact number in the format of EBILL < Space> MONTH to 12345. For Eg: EBILL <space> JAN. Also you can get ebill by registering mail id with us, kindly send EMAILID<space> your mail id and send it to 12345.After updation of emial address, you can mail us at [email protected] mentioning the month/ duration for which bill is required.

Regards,
Neha

Idea Cellular Complaints & Reviews

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Idea Cellular reviews & complaints page 241

excess billing / vas service activated without consent

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sim card not showing network

no permanent deactivation

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4g data poorest speed

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my idea number got permanently disconnected.

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4g network

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signal issue

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bill dispute with inflated bill charged because of idea app technical issue

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wrong recharge reversal

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poor customer care support

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not satisfied with idea service

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fingerprints executive people are working in this company. (facing lots of problems with this faltu network services).

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recharge for 392

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converted of prepaid plan to postpaid plan and bills raised by idea cellular is v heavily amounts as per tariffs given to me.

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regarding non-payment of postpaid bill

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online recharge without balance

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plan change request not activated

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cheating customers without proving service

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no service - idea

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balance deducted two times a week

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