Idea Cellular Complaints & Reviews

I have been charged so much for unnecessary subscription which i clearly haven't subscribed. It was for some pathetic wallpapers which i'm not even interested to know.
This has been going on for a long time. The same thing happened to my sister's account, she lost almost 200rs on these subscriptions which happen without our knowledge. Are you trying to fool your customers? Are you not getting enough money? Please stop this non-sense. I did complain once but you hardly took it serious, but please do look into this matter or else i will have to deactivate the sim or choose another service.
Thankyou.

Dear idea,
The url of the site:
https://www.ideacellular.com/4g.when i took idea 4g plans of kerela it is showing something went wrong. What is this, don't you have any responsibility towards customers. Now idea is becoming very worst. This problem is persisiting in your site for more than 3 months and you are not at all taking any measures to remove this problem. Last month also i had sent a complaint againt this then also you didn't even put your eyes on this problem. I need sudden replay from your side. Otherwise i file complaint on head department of telecom services.
Email id:[protected]@gmail.com

Hello sir,

I am getting rs.1.5 (One rupee fifty paise deducted from my main bal daily over the last two months. I do not have any vas services active. I have confirmed this by m sending sms to 155223. Kindly assist in resolving this issue. My number is [protected]. It falls under maharashtra and goa circle. I have installed my idea app and checked for deductions via app, however no such transaction record appears.

I have port my number to idea from airtel and my nuber ported 2 december then i have recharge rs @ 71 as my first recharge in idea after it i received a thanks sms from vas services to activated its sevices as ero videos, hotshots, discovery adventure 3d, vifi, mid night movies etc which i did not requested my balance is wrongly charged by vas services
3dec [protected]@5 by hotshots vas service
3dec [protected]@31 by discovery adventure
4dec 2017 activate vifi and midnight movies
Which i never requested
Please refund my balance
Although i have sent sms to stop these services at 155223 but they did not refund my balance
I also call customer care and they said there was no record for this charge last three days
Please refund my balance and deactivated these services

Hi,

I have been charged for 300/- rs for unauthorized services and was access.
I never requested for any service and never accessed wap applications.

I was charged for music pack service on 07-nov-2017 for rs. 99
I was charged for wap animation on 10-nov-2017 for rs. 100
I was again charged for wap animation on 18-nov-2017 for rs. 100

I am only the single sole user of my mobile handset. I live separate room that ensures that no one gonna use my mobile.

I have no access kids with me as well for now.
I am charged for unauthorized access. Please help me. I can't affords that unauthorized charges.

I've free data of about 10gb per month and unlimited call plan. Why would i access these rubbish services. I can better surf on my data. So, please don't cheat me and please please help me out on this.

Sir. Daily in the morning at around 7:00 to 8:00a. M i am receiving the messages shown in the subjects which has no meaning... And after analysis of service centre number it is found that this msgs. Are coming from 58595 which is idea registered service centre.. I m receiving this msgs since last 1 month. So, now i m complaining about this matter... To the company... To take this matter very seriously... Otherwise i will go through national consumer forum..

Your faith subscription has been renewed @rs 5.00 /- valid for 1day. To unsubscribe sms stop to 155223. Click now http://bit.ly/2twuFJh your balance is rs.3.06/-

Without knowing me, my balance is often cut off. I am sorry that idea, which is a very good company, has its network of such misbehavior as its customer. I have filed your complaint very often on your customer care 198, but still they have not refunded my full balance. I am an educated citizen, i know how mobile is used, what is the process of deactivation and refunding of balance, but if this incident happens with a person running a rickshaw, then does he have his balance refund? Can not handle me because he is an illiterate citizen and it is a curse for him.
Now i want that whatever my balance of rs.15 has been deducted in the fraud services, please be pleased to return it completnow i want that whatever my balance of 15 में has been detected in the services of the extra money, pleased to return it completely.

On[protected] i recharged 347 to idea mobile using amazon paybalance.in view offers page amazon showed that unlimited call and one gb internet for 28 days, but i can not use internet data and then i contacted idea customer care and they said such an offer of call+ internet data does not exist today onwards, i recharged as shown in amazon view offers page (Same offer is shown in paytm and freecharge application) so that i missed 28 gb internet data, any way to get internet data or refund? I need internet data and not call, my mobile number is [protected]. The mistake done by idea and amazon is that they have not properly updated their offers in their pages and applications, as a result customer do recharge on the basis of view offers page and when contact idea they say that they have just now ended the offer by cheating the customer without giving promo benefits. Such companies have to update their offers properly in websites and other applications or stop online recharges!!!

Idea service request number:[protected]

Amazon order i'd:[protected]

This is regarding my idea number (Mp region)

From 13th nov, i have been charged for vas activations which are done automatically on the number. The issue started after i recharged my number with the 3g plan on 8th number (For rs. 97).

On 17th nov, two vas services were activated on my number, without me doing the same. I have been charged rs.20 each day for that till 24th nov. I requested to deactivate the service on 22nd nov. (Ref. No[protected] even raised a refund req. (Ref no.[protected] but didn't get any refund for the same.

Later on 27th, rs.25 were deducted, for which the customer care executive told me that some animated image was being downloaded, whereas i haven't downloaded anything, and i am using the internet just for whatsapp. No refund or even complaint was raised about the same.

On 29th nov, again vas service, miniflex is being activated on the number, without me doing the same. For which i raised the request (Ref[protected] and asked for a refund.

Now, on 30th nov, a new service is being activated on the same number for which deductions are made. (Ref.[protected]. Again on 3rd dec, another fashion service was activated but my daughter called and ask for deactivation, they are not even supporting that. I cant call and follow up with the executives each time, so my daughter called from her idea number.

Since i am a senior citizen and i am not aware of all these things to call the customer care or to mail you, again and again, you guys are making irrelevant deductions for the past 20 days.

Either your service providers here want to make some money or they don't care how much discomfort they are causing me. My daughter is calling from another number to solve the problem, but customer care is not helping at all on the first go.

Either i made a mistake using idea or the greater mistake i made by recharging it with the 3g plan

Kindly, refund all the wrongly charged deductions or i don't want to use the services anymore.

Even i not getting any response to my emails, though i got an acknowledgment that within 48 hours they will revert. Its been 3 days but i guess for idea those 48 hrs are still not over.

I am fed up with the customer care and their rude behavior.

Hi,

I am trying to disconnect my idea number: 91-[protected]. I tried to disconnect it from october, 2017 onward. Initially i was being told, they can't disconnect it before completion of 3 months. Later on a, after completion of 3 months, when i went to idea store, keshtopur, kolkata, west bengal for the second time, they again didn't take my request and mentioned it can't be disconnected before 120days (1st dec-17).
I tried to contact to customer care service for raising it there but they mentioned they can't disconnect it as there is no reason of discontinuation. I am not happy with the service and being mentally harassed for a simple discontinuation of idea service. Isn't this a reason enough?
Later on asking for any reference no. Of call for complaints they mentioned the details are not matching with the customer details and said to contact them again with correct details.
Last time i talked to customer care person (Sumon mondal).
This is the 7th time or 8th, we tried to contact but every time they come up with different reasons for not taking any requests. The bill reference no. Is[protected] and is paid, still no one is taking any request for the discontinuation of idea no.

Thanks,
Arka kumar sarkar
91-[protected]

Hi sir\madam,

I am a customer of idea. I had switched from tata docomo to idea and it was the worst decision i have ever taken.

I stay in dombivli and i visited your idea gallery in dombivli (West). I payed my bill on 15th november and enquired about conversion from postpaid to prepaid. The lady just informed me to come on 1st december before 3:00 pm.

Likewise i came on 1st december and i was asked to co-ordinate with suprita for the postpaid to prepaid conversion. Suprita asked me the reason for conversion to which i told her that my usage of the phone is not that much and hence i was willing to convert into prepaid. She tried to sell me different postpaid schemes to which i again told her that because of some personal issues i am converting from postpaid to prepaid. She made me talk to a customer executive on call, on which the person again tried to retain me on postpaid scheme but i again told the same that due to my personal reasons i am converting from postpaid to prepaid.

After the conversation, suprita immediately processed my postpaid to prepaid conversion in system and after the request for conversion was raised she informed me that i won't be able to use my phone for 5 days. Now if my number is not going to be of any use for 5 days, i believe this is something which she should have told me before raising the request for conversion from postpaid to prepaid. I told her that this is not acceptable because i would be missing on important calls and details if my phone would be out of reach for 5 days. She did not take the responsibility of the mistake from her end and instead got into a fight with me. She started shouting on me to which i had to shout in return. And the other 2 people sitting over there immediately came to her assistance and started putting blame on me. Point here is if my phone is going to be out of service for 5 days (Or 33 working hours as per suprita) then i should have been informed about it clearly before processing the request further.

Suprita also told me that since i have converted from postpaid to prepaid because of my personal reasons, then i should manage my personal calls and contacts for 5 days accordingly. This is something very unprofessional. I pay you for your services and you are not giving me anything for free. I was shocked to see this is how you treat your customers. I don't think you have any right to tell me to handle my personal calls for 5 days for the mistake done from your end. Moreover when i requested to at least revert the process then suprita told me that she is not the head of idea company to solve such requests.

Because of the issue which i faced on 1st december, i feel that i have done biggest mistake by converting my number from docomo to idea and i did not expect such behavior and unprofessionalism from idea employees.

And since you guys already mentioned that it was my personal decision to convert from postpaid to prepaid and accordingly i should handle my calls for 5 days then with due regards i have managed all my calls and contacts and i no longer wish to be a customer of idea. Please discontinue your services i don't need them anymore.

Hi,
I'm trying to set barring service but got notification "error". Much contacted care for password but they doesn't aware about it.
From 2 days got voicemail but how to listen? Its issue. Care executive said this service excluded then how can i got that mail?
Caller id service when i'm tried to hide my i'd during outgoing call by changed setting had error there too.

Please solve these remedy.

Every time i requested for internet service, they say it will be done but i am not getting internet service also i want port it to vodafone post paid, as my connection in idea is post paid. Please guide me for the porting so that i can get rid of all the issues of idea cellular,. My number is [protected] from maharashtra thanks.

I have this number since two years. I have other idea number which is pre paid but services of this number are working quite good
This is what could not understand
Thanks
Momin

Dear sir
I am a costumer of idea cellular network
They have deducted 10 r's form my account balance ([protected]) as a best of food service
But i was don't subscribe thus service
This type of deduction is unnecessary and unusual. I will request you please take action against the idea cellular network
For unnecessary deduction and unwanted services and refund my deducted amount.
Thank you
Regards

Sir my net recharge pack is yet to expired on 04/12/2017 but i have 700mb approx data left in my account, to extend the validity i got a special recharge offer rs.26 200mb for 28 days. So i recharge that plan. After recharging that plan idea has deducted my earlier remaining data (700mb) and company's executive said that it's automatically deducted when you get a new recharge. Thats really shameful for this company. I'm using that particular connection from last 6-7 years, but today i'm really hurted

Since i ported my mobile no in august 2017 to idea postpaid i have been charged from ideacms vas services which i never used. My no [protected]. I complaint several times to customer care but the never resolved.
I have been constantly getting message that thank you for downloading animation from nazara you have been charged 100 which is a bug in idea postpaid.

I have ported my idea post paid connection to airtel prepaid connection in the moth of july.in the same month itself i paid the pending amount and changed to airtel with same number.in the month of aug i received the mail stating that still rs.288/- need to pay to close the my idea account. I went to idea cellular store in chittoor and paid rs.290/- on 23.08.2017. We asked for receipt, but idea store person told that it closed no need to the receipt and i taken the photo of the receipt (Receipt no.[protected], dt.23.08.2017) and left from the idea store.

Now i received the legal notice from idea on 01.12.2017 (Icl/civil/[protected], dt.13.11.2017) through post stating that "the amount of rs.288.82/- as due and payable by you. Though my client has sent you several remainders and contacted personally through their officers/representative for the payment of above amount".

I have gone through the photo of the payment receipt which i have taken during my settlement at idea store and found payment details are as follows
Receipt number :[protected], dt.23.08.2017
Invoice number : [protected], dt.16.08.2017
Account number:[protected]
Mobile number : not mentioned
Customer name : nirosha s
Amount paid : 290rs against 288.82rs

I have gone through the legal notice the details are as follows
Account number bearing :[protected]
Amount need to pay : 288.82rs

Now the difference between the cash payment receipt and legal notice is account number not matching :
Account number in cash payment receipt :[protected]
Account number in legal notice is :[protected]

Now my complaint is how idea store, chittoor had made my payment receipt with other account number with my name (Nirosha s). Now this idea cellulor sent the legal notice for their mistake and stated that in need to pay rs.288.82/- with 18% intrest p. A and rs.500/- legal notice chargers. Why i have to pay for their mistake...? This is completely cheating - i have not received any phone calls from their idea regarding the payment pending and now they have sent legal notice.

Hi,
Today rs 5 has been deducted from my balance by automatic activation of some vas. The deduction was from some fashion bunny. I am not interested in activating any vas on my phone and don't want any future vas activation. I deactivated the service but i am requesting for a refund on rs. 5/- that was deducted. My idea cell number is [protected].
Regards,
Shashi

Hello my mobile number is[protected], actually i don't know how i received the bill of 6000, as my plan was for only 299 monthly, and now i am continuously receiving a call from unknown people giving me threat of court and all #, i am happy to do any settlement of 1000 or less than that but now any crazy amount if they demand.
Those calls are seriously effecting my day 2 day life and also those arrogant people giving different kinds of threat on every call.

Thanks

Firstly i received my bill on 28/11/17 and the due date on the bill was 27/11/17
Secondly the bill is for rs. 610 of which whereas my plan is only for 349 per month.
I was charged extra for data usage rs. 197 which is supposed to be included in the rental plan. This was my final bill for just 15 days and i am being charged double for the same service. None of my previous bills had any such hidden charges but only the last bill does. Don't understand the logic. When i called customer service they said this is bcoz of porting out. I believe charging for port out is illegal. Kindly respond.

P. S. - never take any post paid plan of any service provider. They will harrass you with hidden charges.

Sanchit
Account no.[protected]