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Idea Cellular

[Resolved]  Idea — Excess billing on post paid connection unbilled amount

Address:Pune, Maharashtra

I have idea post paid connections for my entire family. I had no problem till last month and i was satisfied customer. however this month they have charged unbilled amount 2400 Rs. I have made 15 complaints to know the details with response we cannot access unbilled amount. I have been receiving email from last 10 days u hv exceeded the amount. however i have given written complaint but no answer . I have checked my call and no excessive calls are made. only i have added internet pack on my mobile this month but then the charges cannot be 2400. now they have debarred sms. Customer care does not care for customer with less competency to handle any issue I am fed up with the service of idea and shortly deciding to change the service provider for all 8 connections. Mobile no [protected]
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Aug 14, 2020
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
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11 Comments

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Comments

waiting for response from idea
Reply
Dear Customer,

We regret for the inconvenience caused to you. We regret to inform you that your number has been temporarily barred due to high usage - expolsure. Thus, we would request you to clear your unbilled amount. For further assistance, kindly contact to our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
The idea is not able to tell what is the reason of high bill no justification but it wants customer to pay bill .EVen after 15 calls and written complaints they have not specified why the bill is so high. Can idea not justify the same. I have seen same problem with many customers.
request idea to give details. In case the calls are barred i will escalate the issue
Reply
waiting for the response. Last 15 days 15 complaint no response on billing details but connection disconnected. Is this fair??? from idea so called corporate company.
Reply
No response from IDea
Reply
Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for billing dispute has been initiated by us; under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
'I have received following response Dear Customer, We are unable to process your interaction acknowledged earlier via Communication ID C1-[protected]. Regret the inconvenience caused. We thank you for preferring Idea Cellular and look forward to servicing you
Reply
no one had even addressed the complaint or even spoken to customer
Reply
No one is calling to resolve the issue.
Reply
Dear Customer,

Your complaint for billing dispute has been resolved and we would like to confirm you that the charges applied to you are correct as per the GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
The details of the charges were not given to me inspite of last 1 month follow up. Now the charges given are false I can prove it to you. The service of idea has been pathetic. This is causing mental harassment to the customer. Will escalated the issue.
Reply

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