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Washing Machines
IFB Industries

IFB Industries — Service charge/overcharging

Address:Ifb

My washing machines wires are damaged by rats. So I register a service request on IFB TOLL FREE NUMBER (Ticket no.[protected]).Ifb technician visited my home on 7/10/21 & seeing the machine he said its spare parts are not commonly available now a days because this is an old model machine . But for that one minute job/advice he charged ₹590/- as service charges & we gave the amount to him.The technician not do any other repairs/inspections in the machine.kindly take necessary steps on this overcharging and refunding the amount to me
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Comments

Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers [protected]/ [protected].

Regards
IFB APPLIANCES
Reply
Anand 80's [Complaint's author] reply, Oct 10, 2021
I given my mobile number and other details in IFB chat with us option in 10/10/21. Mobile number is available through token number also.
Anand 80's [Complaint's author] reply, Oct 10, 2021
Token number 1007485123
Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Reply
Dear Sir/Madam,

Hope our team got in touch with you regarding your concern shared the requisite information in this regard. As discussed with you by our team, Our database indicates that you are using one of our old models of washing machines which is now non serviceable. Hence, we recommend that you exchange your model with one of our current running models with latest features. Our Branch has already given you our best offer. You could check our website for the latest models on exchange: https://www.ifbappliances.com/offers/ and select a model of your choice and revert so that we can complete the exchange procedure and deliver the product to your door step. Please let us know if there is anything else we can assist you with.

Regards
IFB APPLIANCES
Reply

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    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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