IndiaCakes.com Complaints & Reviews

Very worst/Horrible/Ir-responsible experience for their services. i am living out of INDIA and i ordered a cake for my daddy’s birthday on 04–02–2021. Till now the cake was not delivered and customer care just pick and cut the call for more than 20 times. First they should understand the meaning of customer service. I still have no idea of my cake and money. who ever seeing this post visit your nearest cake shop directly and order for...

I ordered a cake from IndiaCakes.com and they didn’t delivered the cake on time, not even delivered the cake. They are asking for more money as delivery charges after placing the order and submitting the payment. This is a fraud company and don't lose your hard earned money doing business with them....

I recently had a really bad experience wid @indiacakes
For them customr satisfaction is least of a priority.I placed the order after multiple telephonic confirmations frm d executives & on d day whn cake was to be delivered I calld them in d morning just to take a confirmation.They assured that delivery will happen by 6pm. I waited patiently till 6:45pm nobody gave me any update.At last I calld them to take d status of my delivery...

(Order No: 361103) I ordered a truffle cake on 12 September 2020 to be delivered to Nagercoil. I gave the exact location and it was confirmed through their online customer support as well. Hence I made the payment. But on the day of event, no cake was delivered. I dropped messages multiple times and the order status was never updated. Finally, I received a message by 6.30 requesting an additional delivery charges of 250. Then they promised...

I placed an order on 20 Jan and they promised to deliver the same day. They did not deliver the cake on 20th Jan before 9 pm and my friend had to buy another cake after 9 pm then I called indiacakes.com at 21 mornings and they informed they you have to pay more 200rs to deliver so I said cake is not required now, do not deliver, I want my refund, they said drop an email we will revert, I sent 3 emails on 21 but no one reverted, I called again...

I order cake on 22 jan 2021(order-id 509157), for same day delivery. After making payment of 790Rs i got a mail that my order is placed but payment is pending. Then i chat and i was told that they have recived the payment and my order will get delivered on same day by 8:30pm. I was waiting but delivery is not done. Next day when i called they said, it could not be delivered but it will be delivered today. What is the need to take cake next...

Orderno: 508710
Cake ordered on 17th Jan 2021 at 12 PM and it is said to be delivered same day before 7PM. But its not delivered.
When i tried to contact on customer care number no body is responding i chat with associates and they said it will deliver today. Why i need it on 18th when my Dads birthday is on 17th. I ordered because indiacakes.com sure to deliver it on 17th before 7PM. No cake delivered that ruined surprise for...

I have placed an order and paid for it and in some time of the day I was asked to pay extra for delivery charges, so I cancelled my order and haven’t got my refund yet. It’s been 5 months. Even After so many mails still haven’t got any or even single response from any of the executives till date....

Hello sir, 4 days before ordered birthday cake below mention the address.payment also paid. Then after i am continuesly two days call to asked delivery for this address possible or not. She is said possible. But today birthday one hour before i called to india cake she is said delivery is not possible because out of city thats way. This is not good activity correct?. So I have one option i will go to cunsumer court...

Non Delivery - Refund
I have ordered cake in through indiacakes.com for 15 jan2021 was the delivery date and still not yet received, and out of 1 they took additional delivery charges too. I have chatting with customer support, once i send the order details they will not reply. I have sent so many mail to then no reply. how can i get the refund the cash....

I have placed an order from indiacakes.com. When i placed the order it was showing me multiple delivery options with different charges.So i have chosen an option with 0 delivery charges where delivery will be done the same day but not within some time range. Next day morning when i found that order is still not delivered i called indiacakes.com customer support and then the reply i have got from them was quite surprising . They were asking...

On 14th January 2021, around 9pm I placed a order for cake rs. 590/-. My order not delivered when I called on their customer care number they asked to pay extra 100/- for delivery and said within 1 hour cake will be deliver. Of you people don't have service in particular area then why you take orders??
IndiaCakes.com have worst service, unprofessional
I want my money back...

Hi Team,
I had placed an order on 8/11/2020 with Indiacakes.com. However my cake was not delivered and the order was cancellaed. For which I didnt receive any refund. After multiple followups and having faced rude behaviour from the support team of Indiacakes.com, I was told that refund will not be given and a coupon code will be provided. After multiple followup's the code was provided in the month of December.
Today dated...

My Transaction ID: 506272, placed my order on 23rd dec 2020 and it was not delivered. They themselves cancelled the order and said they will refund the amount within 7 days, after 7 days I called and they said its not 7 days it will take 15 days to refund the money. Now after 15 days they are refusing to refund the money and they say I will get a coupon code for this. I don't want this coupon, I just need my money refunded which they had...

Order ID # 507070
Delivery Date: 31/12/2020
I would like to escalate about my order. I had an extremely poor and bad experience after ordering cake from your company . The order was supposed to be delivered on 31st Dec, 2020. It was not delivered on that day .
On calling your customer service on 1st Jan, 2021 they said it will be delivered by 3 pm today. Again it was not delivered, after calling again at 3.30 pm I was...

Order No: 507650

Your whole system is very outdated no proper supply is there just charging extra money. If you guys are not able to supply than just stop the operation in that place simply why you charge extra 100 and than 350 to be on time where you guys have no sense of time. Your customer executive are pathetic don't have any idea how to deal with the customers....

I booked an order initially I was asked to pay 450 rs and then after some time I got a msg saying that:
India Cakes Private Limited has requested payment of INR 250.00. You can pay through this link: https://rzp.io/i/fTgRFslG3

I contacted their support by chat and they said these are the delivery charges it is mentioned on their site that free delivery across india still they charged me 250 rs and no status of the order...

Order ID # 507653 Expected refund is 'Amount Paid: 1090.00 + Delivery charge : 350', I do not need any coupon as it is not useful because of poor customer support .
Please update my refund status for order 507653...

I have ordered cKe fro. indiacakes 506222 but they failed to deliver. I enquired with the chat agent and tbey initially said will deliver the. ext day and that too did not happen and now the chat agent is not rezlo di g.I evwn send emails but i diacakes is not responding.tbey did not deliver my cake nor refund my money . they are not respondi g as they do t want to refund the money.Ministry of trade snd commerce sbould not allow such company...

I ordered a strawberry cheese cake for a special occasion instead got plain vanila pineapple cake.
I paid almost 1900 inr on this
But got the product half the price of wat i ordered. I need refund nd an compensation for this.
Please find the attached pic of cake
Regards
Razique [protected]
[protected]@gmail.com...