Please g through the mail, the mail received from "AMAZON" with regard to the refund amount details.
Please help me in this regard.
Mail id is -
[email protected]
Your Amazon.in Order # 406-1387142-3133120
Inbox
x
Amazon.in
Tue, Sep 3, 6:32 PM (22 hours ago)
to me
Amazon
Your Account Amazon.in
Message From Customer Service
Hello,
Greetings from Amazon.
First of all I want to sincerely apologize for the issues which you have faced with the Order No: 406-1387142-3133120 and I understand your concern regarding the refund of the same.
To help you ahead, I've checked the details of your orders and see that the refund of Rs.205.00 was initiated from our end on August 10 to your credit card account which should have reflected in your account by now, as you have stated that you have not received your refund, I am providing you the below details.
Refund Reference Number:089320
Refund Amount:205.00
Refund Date:August 10.
In this case, I humbly request for you to contact the customer care department of your bank with this reference numbers for more information about your refund.
If your bank doesn't provide the refund confirmation, you can dispute the transaction as "refund never processed".
At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.
I'm positive that they will be able to locate the number and help you without hazel.
If in case not, please file a charge Dispute and share us the Charge Dispute ID so that I can forward the details to the billing team and help you further.
I would like to inform you that sometimes the refund will be stuck in the banks gate way and once you contact the bank the refund will be released.
I realize that at this point of time asking you to contact bank again would be disappointing, but in a situation like this, it is very important for us that we provide you with accurate and expedient resolution.
Rest assured your issue will be resolved as soon as you contact your Bank customer care.
Thank you for choosing Amazon.Have a great evening.
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Warmest regards,
Antony C
Amazon.in
