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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

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Updated: Jun 8, 2026

Complaints 10885

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1838

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So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 3

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Address: Prayagraj Uttar Pradesh

I am writing to formally request a review of my TDR refund claim which was recently rejected. Below are the details of my booking and the TDR:

PNR Number: [Your PNR Number]
Train Number & Name: [Train Number and Name]
Date of Journey: 11th May 2025
Scheduled Departure Time: [Scheduled Departure Time]
TDR Filing Time: 11th May 2025 at 7:54 PM
Reason for TDR: Train running late by more than...

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Respected sir/ma'am,

IRCTC has refunded Rs.790 on 4th January 2025 because of two cancelled tickets. But the amount has not been credited to my bank account till now. Bank statement and IRCTC refund status are attached for your kind perusal. Please check this issue and refund the amount as soon as possible in my account.

With regards
Tanushree Adak...

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Address: Sydney

I am not receiving OTP on international Australian number that I have rgistered with. I have already paid 100 rupees as per requirement but still no go.
I log in to portal and it tells me mobile is not verified, however when i click on verify OTP it comes up with the error message provided mobile number is already associated with another IRCTC assessment, but i am registering for first time.
I have reiased two tickets and first...

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Dear Team,

I am trying to register over IRCTC app but not able to receive the OTP over my mail ID. I ahve tried multiple times and even with different mal ID, but same issue.

Requesting your intervention & support to resolve this.
Below is my mail ID for your reference:

[protected]@gmail.com

Regards,
Saksham...

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Transaction id [protected]
account name Manoj99kumar
IRCTC web UPI id is [protected]@ptybl
amount deducted from mu upi id [protected][protected]@axl
Amount 550 RS...

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I have been trying to resolve an issue with my IRCTC account which is registered and linked to my personal email ID [[protected]@gmail.com]. Whenever I try to login it asks me to verify my phone number but the number displayed is a random number that is not mine. In fact, when I tried to contact the person to whom the number belongs, I realized that the mobile number is not even in service anymore. Then, when I try to link my Airtel prepaid mobile...

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I booked a ticket from Etawah to Lucknow by Shatabdi for June 11th. The ticket was booked on June 7th. The payment got deducted from my account but the status on the transaction is showing 'NOT BOOKED'. The detail shown on the ticket is
Payment Status: Amount Received From Bank
Failure Reason: Unable to perform Transaction. Please try later....

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My train against PNR [protected] was cancelled and as per IRCTC they have issued refund on 5th feb'24 and same got credited to my bank on 7th feb'24. However this amount has never been received by my name, I shared my bank account statement and written confirmation by my bank that they have not received the mentioned amount against the URN number provided to me.
But after providing all those details, IRCTC kept harassing me by asking...

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I am writing to express my dissatisfaction and frustration regarding a recent train journey with EDR REPUDIATE, which was scheduled for 22/02/2024 on the 02139 from CSMT to Busawal.

Unfortunately, the train was delayed for more than three hours, causing significant inconvenience and disruption to my travel plans. This extended delay not only inconvenienced me personally but also reflects poorly on the reliability and punctuality...

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Hello, my name is Pradeep Kumar,
I tried to book a ticket from irctc on[protected] from irctc app but due to some problem, the ticket booking failed, and money was deducted. As per irctc refund status, it shows that "Refund not credited to your account due to account closed/card expired, etc. Kindly communicate with your bank" Then I called my bank they said my account is active and nothing wrong with your account I also had a talk...

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I raised a complaint with IRCTC after booking a Tatkal Ticket with DISHA and selecting the "Book only if confirmed" option. I never received the two options mentioned in the closed case
"yes or no" before completing payment and receiving a waitlisted ticket therefore the 60 rupees fee is a fraudulent charge and there is a problem with the DISHA AI chatbook booking system.

IRCTC told me when I spoke with a live agent...

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I went to recharge my UTS (app) wallet (R-Wallet) on 29/10/2023 for ₹265/-. I recharged through the "Google Pay" app, and money of the same amount got debited from my bank account. But it's not credited to my UTS wallet yet. I have refreshed the app so many times, but it remains the same. Please solve this issue.

Phone number - [protected]...

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Website: www.irctc.co.in

I recently received a notification stating that my TDR filed against PNR Number [protected], for the train on 2nd October 2023, was repudiated due to an "Invalid TDR Timestamp: DELAY." However, I would like to clarify a few points regarding my TDR submission:

The train on 2nd October 2023 was delayed by approximately 10 hours, preventing me from travelling.

I filed the TDR at 13:18:42, which I believe was well...

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I got a mail from IRCTC saying that My TDR request Repudiated through EDR/ECRS.
Dear Sir
I have filed a TDR ([protected]) for the below mentioned Details
TDR Date: 01/10/2023
PNR No.: [protected]
Train No: 22653
Passenger: 1
Date of Journey: 01/10/2023
Reason: Train Late More Than Three Hours and Passenger Not Travelled

as i found that that the accident was happened...

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Dear IRCTC Customer Support,

I hope this message finds you well. I am writing to express my deep dissatisfaction and frustration regarding the recent ticket refund request I filed for PNR Number [protected]. Despite the train being delayed by a substantial five hours, my Ticket Deposit Receipt (TDR) was unjustly rejected.

I filed the TDR with a legitimate reason, "Train Late More Than Three Hours, " along with...

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Dear sir,
Subject - status: cr repudiate (Tdr filled, rejected/no refund received)
My train 22404 was scheduled for 31 jul 2023, dep. 04:38 from vglb to bpl, ndls pdy sf exp (22404), pnr: [protected]. About 04:16 am, i came to know through irctc text message (Train late by 03:16 hrs) and through online mediums also that train was running late more than 3 hrs. So i decided to not to opt this train journey as i may got so late...

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Address: JAIN GIFT HOUSE, NEAR SUGANDH SWEETS, KANTH ROAD, MORADABAD

Dear Team,

It has been observed by us that Mr ABHISHEAK KUMAR (user Loginid - WSGLDPL18737) is violating IRCTC agent policy by doing fraudulent activities.

As per the policy, the address of any agent issued in the digital certificate should not be changed under any circumstances.

However Mr. VIVEK KUMAR JAIN is issuing tickets to various customers from a significant period of time through someone...

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I tried to book tickets via irctc on 17 June 2023 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.

Google Transaction ID: CICAgNDUmq72fg...

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I was booking premium tatkal ticket from babhnan to lokmanya tilak terminus journey date 8th June 2023. After payment, it was showing No seats Available Transaction dropped but the amount was debited from the account. I still haven't recieved any refund whatsoever.
Amount Debited: 6408.95
Booking Date: 06 June 2023
UPI Transaction ID:[protected]
Oid[protected]@IRCTCAppWallet
Please look into the matter...

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I am traveling on the train Vande Bharat from Visakhapatnam to Vijayawada, and my PNR is [protected]. Unfortunately, the recliner on my seat is not working, which has caused me to experience a backache. Furthermore, the window has not been cleaned at all.

However, my bigger issue lies with the catering service. I boarded the train at 5:45 am feeling hungry, so I inquired with the caterer about the availability of food. They...

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