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Indian Railway Catering & Tourism Corporation [IRCTC]
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 18%
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9861
COMPLAINTS
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Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1009
down
497

Phone:
Phone:
up
302
down
194

Mobile:
Mobile:
up
297
down
154

Fax:
Fax:
+91 11 2334 5400  

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

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Customer satisfaction rating
18%
Complaints
9861
Pending
0
Resolved
1729
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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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While the irctc website is booking train tickets even without mobile verification, the same can't be cancelled without verification.

And mobile verification is not sending OTP for further registration. This is frustrating.
Mar 09, 2021

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    [Resolved]

    Hello Sir, This is Yash Adulkar. I have registered on irctc for online booking but I am not receiving otp on any of my phone numbers. I tried 2 mobile numbers but both were unsuccessful to receive the eOtp
    Mar 9, 2021
    Complaint marked as Resolved 
    I tried once at 9:45 pm but was unsuccessful. I tried another attempt on the other morning at 08:07 am and was successful. But it took more than 5 mins to receive the otp. I feel you should increase the timer below the mobile verification button
    Mar 09, 2021

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    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      As I booking ticket from howrah to ranchi on 8 March 2021 twice in 1A coach, a sum of Rs. 8743.67 is debited from my account but my e-ticket is not generated. In reservation status it shows failed, but the amount is not credited in my account. So kindly look after this issue and refund my amount as soon as possible.
      Sidhnath Mishra
      Mar 08, 2021

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        I am pratik deshmukh, username: Pratiklhc1
        I am not receiving OTP on mobile. Thus unable to login in.
        Please help.

        with regards,
        Pratik
        [protected]@gmail.com
        [protected]
        Mar 08, 2021

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          Dear Sir,

          As I start booking ticket from IRCTC App or Website during Tatkal and non tatkal period also. It is showing that "SERVICE TO THIS SITE IS TEMPORARILY SUSPENDED".
          This happening from sometime.
          Please help.
          My Irctc login: rfrizwan
          Ticket unable to book.
          Mar 08, 2021

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            User name: dsivatheni
            not able to verify my mobile number so not able to login.
            Please resolve.
            Mar 08, 2021

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              I didn't receive my refund amount as irctc says that the amount has been refunded but no amount is been refunded to my account kindly reolve this issue as soon as possible.
              Irctc refund not received
              Irctc refund not received
              Mar 07, 2021

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                My PNR no- [protected]. Date of journey- 20/02/21. Train no-02355, the train got cancelled. My refund amount of 4300 still not credited to my account. Cancellation refund id-[protected]. But till date the amount not Received in my bank account.
                Refund amount not yet credited
                Mar 06, 2021

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                  I've cancelled the flights tickets on 19th December 2020 from Chennai - Delhi which was booked through IRCTC. As per their...
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                  IRCTC application as well as irctc.co.in website is throwing error - Service to this Site Is Temperorily Suspended !

                  Getting this message on last confirmation page of ticket booking after entering all required details
                  App and website is not allowing to book ticket
                  Mar 04, 2021

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                    I booked ticket for Train No.02085 for journey from Vizianagaram to Secunderabad on 19th February 2021. I booked 3rd AC ticket...
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                    I was make the ticket on irctc account, the payment is excepted but ticket is not booked, amount Rs1348 ruppes received by irctc, and then irctc refund my amount on 12th Feb but my refunded amount not created in my account till now .
                    Account no - [protected]
                    Name -Subhash raj
                    REFUNDED reference no-17203011036105783361612
                    Mar 02, 2021

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                      Recharged R wallet twicely from UTS app but money not credited in R wallet . Infact it is debited from Bank.
                      Mar 01, 2021

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                        TRAIN NO 02358 CANCELED ON[protected] BUT BALENCE NOT REFUND IN ACCOUNT
                        PNR NO- [protected]
                        TRANSACTION ID -[protected]
                        TARIN NO-02358
                        DATE IF BOOKING[protected]
                        TIME -13:23:26
                        DATE OF BOARDING[protected]
                        email id -ujjwal.[protected]@gmail.com
                        phone no -[protected]
                        Train canceled but balance not refund
                        Train canceled but balance not refund
                        Train canceled but balance not refund
                        Train canceled but balance not refund
                        Train canceled but balance not refund
                        Train canceled but balance not refund
                        Feb 27, 2021

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                          After logging into irctc.co.in, website asks me to verify my mobile number with an OTP. I have tried several times to get OTP but did not receive it. Edited my mobile number to use another network number and yet I did not receive OTP on the new number. And the website does not allow to proceed further to book tickets with verifying Mobile. My email address is verified still it asks me to verify mobile number.

                          date: Feb 26th, 2021 between 12 to 13:20 hours
                          Feb 26, 2021

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                            Till upto now i haven't received refund amount against ticket cancellation on 14-march-2020...plz check it once thiz is mine reference id-P2003141106090122991157 throught phonepe i made mine transaction
                            Refund amount is not credited in my account
                            Feb 26, 2021

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                              I booked my train on 14-march-2020...against some reasons I have cancel my ticket fair of RS-3579/- on 14-march-2020 and this is the reference Id P2003141106090122991157
                              refund-not responded from irctc
                              Refund amount is not credited in my account
                              Feb 26, 2021

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                                Dear sir,

                                I booked the below ticket through IRCTC app PNR [protected]

                                After few days I got the...
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                                The refund details against your order id 9352705 are as follows:

                                Refund Status - SUCCESS

                                YOUR BANK REFERENCE NUMBER - : 30004610321031086780893


                                Payment Id pay_GVklJayAWegZQZ
                                Date of Payment Jan 31, 2021 ; 8:13am
                                Refund Id rfnd_GVlFPt8U25nStt
                                Refund Amount ₹3, 985 (for a payment of ₹5, 186.14)

                                B]
                                The refund details against your order id 9349456 are as follows:

                                Refund Status - SUCCESS

                                YOUR BANK REFERENCE NUMBER -: 30004610321030239780750

                                Payment Id pay_GVbLvtgefrJzn4
                                Date of Payment Jan 30, 2021 ; 11:01pm
                                Refund Id rfnd_GVdCEf1k4uzZNw
                                Refund Amount ₹5, 186.14 (for a payment of ₹5, 186.14)
                                Make it done please
                                Feb 22, 2021

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                                  I tried to recharge R wallet with rs 800 on 21st feb, 2021 but money deducted from bank account but not credited in r wallet
                                  UTS id:[protected]
                                  IRCTC money deducted from bank account but not credited in r wallet
                                  Feb 22, 2021

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