Indian Railway Catering & Tourism Corporation [IRCTC]
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 18%
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9950
COMPLAINTS
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Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1017
down
499

Phone:
Phone:
up
302
down
194

Mobile:
Mobile:
up
298
down
154

Fax:
Fax:
+91 11 2334 5400  

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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18%
Complaints
9950
Pending
0
Resolved
1752
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So far so good - The company responded to our notifications and is working on resolving complaints.

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Dear Sir,

I am trying to login to IRCTC for ticket booking but it is asking for mobile verification and when we proceed for the same the OTP is not being received on mobile.

This has lead to not allowing of booking tickets since last 15 days

Stil the OTP is not being received on my registered number [protected].

Please Resolve the issue on urgent basis.

Thanks and Regards,
CA Raj S Shah
Jul 31, 2021

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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    I'm trying to register new account with IRCTC, I verified Email, But Mobile verification is pending because I'm not getting OTP.

    I have tried this mobile app and website both for last 3 days without any luck.

    I searched across social media and found a lot o[censored]sers are complaining about the same. So it seems OTP service is not working.

    Please Fix it ASAP. its critical.
    Jul 28, 2021

    Complaint Status

    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      I want to submit Complaint Positive Review Neutral Comment
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      Money deduct from paytm but R-wallet is not recharged.

      order id: [protected]

      UPI ref. ID...
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      I was cancelled three tickets by booking ID [protected] on 24/07/2021 where tickets cancellation was confirmed but amount...
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      Dear Sir/Madum

      I am unable to receive OTP from IRCTC on my mobile number for verification that's why I am unable to login to IRCTC.
      Please help me out.
      Thank You
      Himanshu
      Jul 27, 2021

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      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        I ordered food from IRCTC app at Gudur(GDR), but didn't get the delivery of food. Also I did the payment online. Now, what is the confirmation that IRCTC will come to know that the order is delivered or not ?
        Case-1: If delivered it will come to know through the OTP share, (these days delivery boy doesn't even ask for the OTP)
        Case-2: If not delivered?? This needs to be answered by IRCTC.
        I finally want to raise a complaint regarding the service your are trying to provide.
        Jul 25, 2021

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        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          I want to submit Complaint Positive Review Neutral Comment
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          My money was deducted from gpay transaction is showing settled but the ticket is not yet booked....
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          Dear Sir
          I have booked a ticket on IRCTC having PNR [protected] and paid by bhim upi. I cancelled this ticket on 29...
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          PNR number: [protected]
          Name Kunal Dwari
          Email ID kunal.[protected]@live.com

          I Cancelled a train...
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          [Resolved]

          Dear Sir/Madam,

          I am trying to login to my IRCTC account but website is not sending OTP to my mobile number.

          Kindly help urgently.

          Thank you.

          Regards,
          CA Shreya Dosi
          Jul 21, 2021
          Complaint marked as Resolved 
          Got the OTP
          Jul 19, 2021

          Complaint Status

          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            Ticket not yet booked but amount debited from my account and refund not yet received kindly clear the issue as soon as possible...
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            Respected Sir, it is to inform you that in
            BBS railway station All stall vendor selling all itmes with ₹5 extra charge on mrp. it is therefore requested to look into the matter and take some action to stop cheating for thousands of passengers. thanking you
            Was this information
            Jul 19, 2021

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            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              I made a payment on July 17 2021 to irctc amount deducted but purchase not complete also I made contact with irctc they said contact your bank
              UPI transection id[protected]
              Jul 18, 2021

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              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                IRCTC didn't think about passanger, If a person having two tickets for a journey, it means they will take a train in two part for a journey. Because direct train routes is not available...
                Jul 18, 2021

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                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  Hello! I forgot my IRCTC user ID and password and unfortunately deleted my email ID nikhil.[protected]@yahoo.com

                  However, I still have my phone number [protected] linked to the account.

                  Could you please send me the userID and password changing link to my phone number?

                  You can mail me on [protected]@gmail.com
                  Jul 17, 2021

                  Complaint Status

                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    I want to submit Complaint Positive Review Neutral Comment
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                    Sir/Mam,
                    I have Filled TDR for

                    PNR [protected]
                    From : Ratlam To : Vadodara on date 09/07/21...
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                    This complaint is in continuation of my previous complaint.

                    On 14th July, I wanted to book a ticket from my...
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                    Hello
                    My IRCTC UserName is Anjani443 and email id - [protected]@gmail.com, mobile number - [protected].

                    I wanted to book a CC ticket ASR NDLS SPL(04666), 15th july 2021 from Amritsar to Rajpura fare INR 455/- .

                    While booking, I submitted by bank OTP and then proceeded to verify my email id and mobile number . I got OTP on email address and verified it but NO OTP WAS SENT on my mobile even after repeated attempts. And I'm not able to access my account as its showing I EXCEEDED OTP limit for today.

                    And charges got deducted from my bank and I COULD'NT BOOK IT.

                    Please look into this matter as soon as possible
                    Jul 14, 2021

                    Complaint Status

                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      [Resolved]

                      I Uday Kumar with PNR NO. V96J7C. I gave several representations regarding my refund from May. Three months passed but, they did not credited my refund to my account. Despite SPICEJET airlines transacted the amount into the mediator platform i.e IRCTC AIR in the month of March for cancellation of tickets due to airlines.
                      I would like to inform that I submitted all the documents they asked for refund formalities.
                      I have been waiting for the refund for the last 3 months.
                      Please take the necessary action.
                      Aug 10, 2021
                      Complaint marked as Resolved 
                      I received my refund at last
                      Jul 13, 2021

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                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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