Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
8323
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1000
down
492

Phone:
Phone:
up
299
down
192

Mobile:
Mobile:
up
294
down
153

Fax:
Fax:
+91 11 2334 5400  

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
3%
Complaints
8323
Pending
0
Resolved
213
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railway Catering & Tourism Corporation [IRCTC] related photos (2056)

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [Irctc] — money deducted but no ticket booked

 bhalotia03 on Jan 25, 2020
Sir,

I have booked ticket on irctc and made payment through your gateway, my money is deducted but my ticket...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — pending from bank end while amount deducted

 kkbkkb4 on Jan 24, 2020
I booked my ticket on irctc.co.in on[protected], for cnb to ypr and wanted to book the ticket in tatkaal quota. The amount...
Complaint comments  Read comments [3]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refunds related

 Bhupeshsingh95 on Jan 23, 2020
Hello
My 2 transaction refunds is pending between sbi bank and irctc.
On calling customer care no.
They...
Complaint comments  Read comments [1]Complaint category Banks

Indian Railway Catering & Tourism Corporation [Irctc] — pending from bank end

 Abhiiney Sood on Jan 23, 2020
I booked a train ticket in 14806 / bme ypr ac exp on 23jan20
However, it shows "pending from bank end" till now. I...
Complaint comments  Read comments [3]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — irctc account deactivated

 M.kundu on Jan 21, 2020
Hi Team,

Need help for re-activating my IRCTC account "manomohank" . I have sent first mail to [protected]@irctc.co.in...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — tdr refund issue

 nithish sukumaran on Jan 21, 2020
Booked a train ticket from mgr chennai ctl (Mas) to aluva (Awy) and the boarding date was 22-dec-2019.
Train name...
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — payment pending from bank end - deducted from bank but ticket not booked

 RichaSG on Jan 20, 2020
Payment of inr 1718 completed via upi but ticket not booked. Status showing as ‘pending from bank end’. Status of ticket...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — hair strand in food

 Rudrakshi Sachdeva on Jan 18, 2020
Hi team,
I am traveling with my sibling to saharanpur in dehradun shatabadi that is from delhi in c5 coach on seat...
Complaint comments  Read comments Complaint category Food

Indian Railway Catering & Tourism Corporation [Irctc] — refund waiting since nov 2019

 zafar1010 on Jan 17, 2020
Dear sir,
I have been following for my refund since nov'19 with irctc customer care department. Every time they ask...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — payment done but ticket not booked

 iespsv on Jan 17, 2020
I have booked a ticket from gaya jn to new delhi. I have already paid the ticket fair through my upi id, my balance got debited...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — money deducted from bank account but not credited into uts - r wallet

 Bobby126 on Jan 16, 2020
Sir, Iam Prashanth, I made payment through Paytm UPI for recharging my R-wallet. Money got deducted from my bank account but...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund not received 25 days have passed

 [email protected] on Jan 16, 2020
Sub : complain : refund not received 25 days have passed
Respected sir,

I have not received any refund...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — amount got deducted 5 times refund only received 2 times

 ksingh290 on Jan 16, 2020
Hi myself kanika singh
On 7th jan 2020 i was booking ticket from irctc website. I got charged 5 times but irctc refunded...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — account disabled

 Poonkundran on Jan 16, 2020
I am using irctc site for booking tickets more than 10 years now. Recently they disabled my account for no reason and asked...
Complaint comments  Read comments Complaint category Government Organizations

Indian Railway Catering & Tourism Corporation [Irctc] — non refund of irctc retiring room

 Sub-Divisional Engineer (Group) BSNL, Omerga on Jan 16, 2020
Respected sir,

Due to heavy rainfall & technical issues train 12116 siddheshwar express on
26/07/2019...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — ticket refund amount not credit to my account

 silambu673 on Jan 11, 2020
I booked train ticker in irctc via mobikwik payment gateway. That ticket was cancelled and my refund process was done by irctc...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — tdr refund not received

 Shwetanka Singh on Jan 10, 2020
I have filed a tdr for pnr no. [protected] on 9th aug-2019 as train was more than 9-10 hrs late. My refund registration no....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — no refund received - inspite of status mentioning refunded

 nirins on Jan 10, 2020
Hello team,

The refund status shows "refunded", but never received any refunds. I have two transactions waiting...
Complaint comments  Read comments [3]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — payment discrepancy

 Jobinsi Prince on Jan 8, 2020
I had ordered food through Irctc food delivery on train in solapur station. The restaurants name is
Hotel Mansokta...
Complaint comments  Read comments [1]Complaint category Food

Indian Railway Catering & Tourism Corporation [Irctc] — imudra wallet

 Yashrith on Jan 8, 2020
In my i mudra wallet 10000rs has been stuck since 15 sept 19. My ticket i'd is 5006188. My mobile no. Is [protected]. After...
Complaint comments  Read comments [4]Complaint category Government Organizations

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