Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
7885
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
991
down
482

Phone:
Phone:
up
293
down
191

Mobile:
Mobile:
up
292
down
152

Fax:
Fax:
+91 11 2334 5400  

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
3%
Complaints
7885
Pending
0
Resolved
221
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railway Catering & Tourism Corporation [IRCTC] related photos (1906)

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [Irctc] — non availability of retiring room at sealdah station

 [email protected] on Jun 3, 2019
I have booked (Online) retiring room for sealdah station for 12 hrs on 31.5.19. After searching for more than 1 hour i could not find any retiring room at the station on 1st june, 19. No one, such as tte, rpf or any other railway staff failed to help me. Care taker of 2nd class waiting room says that there is no such retiring room at the station.
How can it possible?
Please refund my money....
Complaint comments  Read comments Complaint category Other

Indian Railway Catering & Tourism Corporation [Irctc] — negligence from the rajdhani catering staff

 Harshit_94 on Jun 1, 2019
I am travelling first time in rajdhani. Train is from bangalore to delhi (22691). My tickets has been booked by my company and i dont knw whether food is included in the tickets or not. Even on printed ticket it is not mentioned. Moreover catering staff also dont told me about that and keep on serving me the food. At the end they come up and say i have to pay the amount. I said you should have told me about this that food is not included and in reply they rudely said that they dont know about it earlier bt since now they knew it so i have to pay the amount. And at the end i have to pay the amount.
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — theft in train

 Adarsh Chowta on May 31, 2019
When am traveling in train on 30 apr[protected] bntl-ypr departure time 19:50&arrivaltime05:00 (Pnr[protected], around 4:00 am i couldn't find my bag containing laptop, sslc, pu, b. Commbamarkcard, rationcard, adhaarcard, pan, drivinglicense, rc, voterid, companyid original. Plzhelp. I have already lodged fir in yeshwantapura raiway police station but no updates from them. Attached is photo of lost bag.

Regards,

Adarsh chowta
[protected]...
Complaint comments  Read comments Complaint category Police

Indian Railway Catering & Tourism Corporation [Irctc] — food quality and service timings

 muski99 on May 30, 2019
I am aditi and i am travelling on train number 20506, ndls dbrt rajdhani express, pnr number [protected], and today i am writing this email on the behalf of all the passengers on board my coach about the food quality and timings.

When we first boarded the train at 9 am and the journey started at 9:25 am, the water provided to us was boiling hot in the hot delhi water and we were not provided with cold water even after asking for it several times with regular intervals throughout the journey.
Then at around 10:30am they served us a local drink which was barely cold too, then...
Complaint comments  Read comments [1]Complaint category Food

Indian Railway Catering & Tourism Corporation [Irctc] — ticket not booked and money deducted from bank

 vinil harsh on May 29, 2019
Hi,

I tried booking ticket on irctc and money deducted but ticket not booked. It is showing "pending from bank end".
What to do now?
When and how can i get my money back?

Pnr number :
Reservation id: [protected]
Train no./name: 19603 / aii rmm humsafar
Ticket type: e-ticket
From: nagpur (Ngp) 11 august 2019
To: rameshwaram (Rmm) 02 jan 2019 00:00 hrs
Booking date: 28 may 2019
Vikalp status: no
Boarding station: nagpur (Ngp)
Date of boarding: 11aug 2019 00:00 hrs
Quota: general
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — ticket not booked but money deducted from account

 Brighty Marina on May 29, 2019
Respected sir,
I had booked a seat on malabar express 16630 on 29th may 2019 at 8.00 pm.
The money was deducted from my account but the ticket stands not booked.
I request you to kindly look into the matter and take action asap as this is very important.

Booking transaction id:[protected]

The amount deducted was 765.49.
Thanking you
Yours faithfully
Brighty...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — seeking refund for senior citizen

 Pushpa Ramakrishnan on May 29, 2019
Dear sir,
I who is a senior citizen was helping another senior citizen with his booking to & from ltt to sspn. He is 78 years old and stays alone after having lost his wife, just recovering from depression. The ticket # raised re this issue is 3974750. By mistake due to the unfriendly design of the system senior citizen concession was not applied on the ltt - sspn journey. I am appealing railways to take a humane stand with senior citizens when they do booking & not go by rules book. Kindly persuade them to provide us a with a refund amount after applying the senior citizen concession for...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — booking ticket

 Yohes Waran on May 29, 2019
Hi,

I have booked ticket on irctc with indian bank rupay debit card and the amount debited inr 300 but irctc website showing payment pending from bank end, i checked at my bank statement and it confirmed that money has been debited. Irctc anyway unable to say any status. Kindly confirm as neither i am able to get the status of the booking nor the refund....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — no refund for failed transaction

 abhiday on May 28, 2019
I paid for a reservation via google pay to irctc an amount of rs.2490 on march 9, 2019 with transaction number [protected]. The transaction failed but money was taken from my account. When i contacted irctc, they responded:

"please note that txn is a settlement-failed transaction for which no amount was debited towards irctc. That is we did not receive any payment authorization from your bankers to book the ticket. If at all the amount was debited and refund (Credit) is not reflecting in your account, kindly send us the complete bank statements (Fromdate of booking to till date)...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — chips-biscuit seller selling at higher price

 Prajjwal Chaurasia on May 27, 2019
I am travelling in pnbe - indore express and it is 2nd complaint on same travelling day. I bought 1l water bottle worth mrp 15 for ₹20 and a bicano chips (Cream n onion) for ₹ 20 original mrp ₹15 from irctc official seller. When i asked seller why is he selling at higher price, he simply said. If u want this at this price, have it or dont buy it. This shows how permissions of railways dept. Is being misused. It's very regretful that our honestly earned money is being misused by govt. Employee and we have to pay it due to obligation....
Complaint comments  Read comments Complaint category Unauthorized charges

Indian Railway Catering & Tourism Corporation [Irctc] — kent ro vending machine no. 6 on pf no. 4

 Prajjwal Chaurasia on May 27, 2019
Sir, the man on vending machine charged me ₹10 for 1.5l water in my container. When i asked him for change, he misbehaved with me as well. Then i called rpf officer on rly. Station. The officer scolded him and his manager. On the officer's pressure, he returned me ₹2. Though i got my refund, but this attitude towards consumer cant be considered good. Please take care to it....
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Indian Railway Catering & Tourism Corporation [Irctc] — booked history of irctc hotel is not showing

 rksaurabh3 on May 26, 2019
Dear sir/madam,
I have booked retiring room and hotel 1 month back from irctc tourism site.
I got a confirmation email from irctc that my tbooking is confirmed but we have to take printout of voucher.
For retiring room now if i go to booked history, it is not showing. There is some pnr number but it does not have any details in that pnr.
For irctc hotel, nothign is getting displayed....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — no refund from irctc of failed transaction

 [email protected] on May 24, 2019
No refund from irctc of failed tranction
I had booked three ticket on 16 may 2019. The money deducted but ticket not booked, then i contacted irctc they were saying that it will be credited automatically in 3-4 working days. But i have not received any refund.

Tranction details are:

Transaction id : [protected]
Transaction id : [protected]
Booking date: 16may 2019
Train no. /name: vskp ndls apexp (22415)
Gwl - ndls
Tranction amount: 1816. 47
Hope so this all information is enough to get my refund as early as possible.
Complaint comments  Read comments [3]Complaint category Other

Indian Railway Catering & Tourism Corporation [Irctc] — non refund of cancelled ticket

 priyesha9 on May 23, 2019
My parents have booked tickets from dr. Ambedkar nagar to katra on 8th april, 2019 from the railway counter of dr. Ambedkar nagar (Mhow). But the lady booking the ticket was very new and she booked the tickets for wrong date. So she cancelled the ticket and said we would get the refund and we booked another tickets of correct date.

Transaction done was from bank of india account. We have received partial refund but some amount of rs. 3, 798 is still left. Transaction number of bank for this debited amount is medr/wr - mhow /44611/

We have given written complain to...
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund amount is not credited to my account for waiting list cancellation tickets

 divyanshu shrivastava on May 22, 2019
Transaction id: [protected]
Pnr number: [protected] train no: 14623
Train name: patalkot exp from station: chhindwara jn (Cwa) to station: delhi s rohilla (Dee)
Date of journey: 16-may-2019 class: 3a
Reason for cancellation: waiting list not confirmed.
Date of booking: 15-may-2019 total ticket fare: rs 3380.98
Refund amount: 3250.0
Refund status: refunded
Bank name: visa/master card (Powered by icici bank)
Refund amount: 3250.0

The portal says amount is refunded but i still did not get money in my account...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — transaction failed, money debited from my federal bank account, but ticket not booked and not yet refunded

 Deepak Sivasankaran S on May 22, 2019
I tried to book 7 tickets from irctc, but was unsuccessfull. Money got debited from my federal bank account, but not yet refunded. Kindly help me to get the refund from irctc. Below are the details

Transaction id: [protected]
Mookambika road (Bynr) kozhikkode (Clt)
Transaction date: 16 may 2019
Transaction amount: 1471.96
Payment status: late confirmation received from bank on[protected]
Failure reason: no response from bank

Transaction id: [protected]
Mookambika road (Bynr) kozhikkode (Clt)
Transaction date:...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — transaction pending from bank end

 shikha_066 on May 21, 2019
I have booked my ticket in runicha express (14660) today that is 21st may 2019.
It is showing transaction pending from bank end. Money is deducted from my bank account.
Irctc member id: shikha_066
Transaction id:[protected]
Quota: ladies
Class: sl
Ticket charge: 841.96
Bank name: state bank of india
Please look into it urgently. I cannot further book my ticket because of it...
Complaint comments  Read comments Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [Irctc] — refund not came

 Mamta123jain on May 20, 2019
I was booking a ticket through credit card and after some time message came amount spent... And ticket not came. It told refund will be directed to ur account in some days. After some days when i enquired, it told refund directed to ur account but it didn't came. I contacted to my bank also but bo support.

Please help me, i lost my ₹1500 in that booking

Please help...
Complaint comments  Read comments [2]Complaint category Credit Cards

Indian Railway Catering & Tourism Corporation [Irctc] — changing wrong email id

 [email protected] on May 20, 2019
Name-prakash nidagundi irctc used id prakash_[protected] mobile no [protected] i have mistaken in my irctc registration by entering wrong email id wrong id i have entered is [email protected] my original corrected id is [email protected] kindly apologise for entering wrong email id and support me to change the correct id for change by yoursel...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [Irctc] — change in email

 Shruti Shubham Agrawal on May 18, 2019
Name - praveen kumar irctc user id - praveen123 i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [email protected] my original correct id is praveenshastri1994kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself... Please it's a request.........
Complaint comments  Read comments [2]Complaint category Business & Finances

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