Submit a Complaint
Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in
1
Updated: Jun 8, 2026
Complaints 10885
Resolved
1838
Unresolved
9047
So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 5

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Ajay Singh Billowria
Apr 17, 2020
Report
Copy

irctc refund

Refund not credited to my account.

Dear customer,
We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 2430.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:27-mar-2020
Refund processing date:03-apr-2020
Refund amount:2430.0
Refund reference no:zp5a08c7fe315f6br...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Mohd Arman SRK
Mar 30, 2020
Report
Copy

for refund

Address: K, 6 haji colony ghaffar manzil ext part 2, Jamia nagar okhla new delhi 110025, 110025

I have booked rail ticket from irctc but my ticket is not booked my transaction is failed and also my amount deduct but my amount is not refund please solve my problem urgently my detail is given below.

Transaction id: [protected]
Kiul jn (Kiul) anand vihar trm (Anvt) transaction date: 16 mar 2020
Transaction amount: 2102.7
Failure reason: choice of confirm berths not met
Since your ticket has...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
Navneet Taunk
Mar 18, 2020
Report
Copy

pending transaction

Address: BEHIND ICICI BANK , BANK COLONY, MAHUKALAN,GANGAPUR CITY,RAJASTHAN, 322202

Date - 18 march 2020
I booked an e-ticket of train no. 13420 from gangapur city to varanasi with reservation id: [protected].
The ticked charge has been debited from my account which i have paid using paytm upi and upi reference id is[protected] but its status is still pending from bank end.
The transaction detail is in the photo attached below....
Helpful
Found this helpful?
1 Comment
Report
Copy
S
shyam@2123
Feb 4, 2020
Report
Copy

disable of account

Address: Patna, Bihar, 801503

Dear sir,
My name is shyam sundar. My irctc account has been disabled. I use it for booking tickets for myself and my family (Sometimes for friends also). I have only one email id & mobile no., when i wrote mail to [protected]@irctc.co.in for activation, they suggest me create a new id with alternate email id and mobile no., i asked him/her why it is disable, then she told me that your user id - shyamscl is inactive due to 22/rpf case u/s...
Helpful
Found this helpful?
1 Comment
Report
Copy
B
balu srisai
Dec 15, 2019
Report
Copy

unable to view my booked ticket history (old and latest tickets)

I am unable to view my booked ticket history since last few days including my old and latest tickets. Please check this issue. I have tried below options to find my booked tickets but none of them worked.

1. Myaccount - my transactions - booked ticket history
(Inside this page, i choose different options like all journey, upcoming and past. But always getting "no record found" message)

2. Myaccount...
Helpful
8 other people found this review helpful
8 found this helpful
4 Comments
Report
Copy
A
Anirban1729
from Kolkata, West Bengal
Dec 1, 2019
Resolved
Report
Copy
Resolved

while recharging uts, money got deducted but uts wallet balance is 0

Address: Kolkata, West Bengal, 700032

While recharging uts wallet by 100 rs, my money got deducted but still the uts wallet balance is 0 rs.

Upi transaction id is[protected]
It was done through mobikwik (In the uts app) then i choose upi, then my g-pay upi id... It was a hundred rupees recharge. I've attached all the screenshots that i think a valid proof to give my money back.....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Saroj Kr
from Chennai, Tamil Nadu
Oct 29, 2019
Report
Copy

tdr rejected with incorrect reason

I booked two tickets for 17th august from kjm, bangalore to csmt, mumbai in mumbai express (16332)

There were three messages from railways regarding this with following content:

1. T. No.16332 tvc-csmt mumbai exp of 17.08.2019 is diverted viaers-srr-tok-roha-pnvl and train will not touch stations between otp and pune.

2. Correction msg of t. No.16332 tvc-csmt mumbai exp of 17.08.2019 is diverted...
Helpful
Found this helpful?
1 Comment
Report
Copy
D
Dr.Devinder Gupta
from Noida, Uttar Pradesh
Oct 25, 2019
Report
Copy

food quality on vande bharat express

Address: Rza Block, 27/C, New Delhi, Delhi, 110044

I travelled from jammutawi to new delhi on 14/10/2019. My pnr is [protected]. For my journey i booked non veg food but on journey but i was served vegetarian food that wasn't fresh and was stale. I did registered a complaint regarding this on "rail madam" 15/10/2019 and my complaint no[protected] and now whenever i tried to see the status regarding my complaint, site shows there is no records available for this complaint. This is really...
Helpful
Found this helpful?
1 Comment
Report
Copy
U
Umesh Raina
from Delhi, Delhi
Sep 1, 2019
Report
Copy

regarding food quality

Namesta sir, mysel[censored]mesh i travel vande bharat express on 01/09/2019 from new delhi to kanpur my pnr no is [protected]. During travel i get veg breakfast in my break fast i get hair in between my parantha piece i call attendend. She took pic and i also have the pic of that hair plz look up this matter it's totally unhygienic i[censored] get hair in ur food in this of train. I add the pic also fr ur concern...
Helpful
Found this helpful?
1 Comment
Report
Copy
P
Prajjwal Chaurasia
from Mumbai, Maharashtra
May 27, 2019
Report
Copy

chips-biscuit seller selling at higher price

Address: 379,Kailashpuri, Chandauli, Uttar Pradesh, 232101

I am travelling in pnbe - indore express and it is 2nd complaint on same travelling day. I bought 1l water bottle worth mrp 15 for ₹20 and a bicano chips (Cream n onion) for ₹ 20 original mrp ₹15 from irctc official seller. When i asked seller why is he selling at higher price, he simply said. I[censored] want this at this price, have it or dont buy it. This shows how permissions of railways dept. Is being misused. It's very regretful that...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Abhinavkumargaya
from Noida, Uttar Pradesh
Feb 2, 2019
Report
Copy

22656 train no pantry, no maintenance, no cleaning, monopoly at it's worst

Address: New Delhi, Delhi, 110017
Website: IRCTC.co.in

I am currently travelling in 22656 from delhi to trivandrum as on 2 feb 2019. First of all for a train with more than 2 days of travel time, what's so issue and irritation for a heavy profit monopoly like irctc not to provide a pantry car. Do you expect fellow indians to die of hunger as there is no proper food facility on few stations too, on which this train stops. Secondly the cleanliness is at it's worst, i guess railway has completely...
Helpful
1 other people found this review helpful
1 found this helpful
2 Comments
Report
Copy
R
r2k2s
from Delhi, Delhi
Oct 9, 2018
Resolved
Report
Copy
Resolved

it shows "pending from bank end" while money deducted from account

Website: www.irctc.co.in

I booked a train ticket in 15273 (Satyagrah express) on 08/10/2018.
However, it shows "pending from bank end" till now. I have used paytm wallet to pay and payment was successful yesterday only. Status is not still clear, so i can not book another ticket.
Booking transaction id - [protected]
Reservation id - [protected]

Paytm wallet transaction id - [protected]...
Helpful
5 other people found this review helpful
5 found this helpful
6 Comments
Report
Copy
I
IndianCitizen201
from Hyderabad, Telangana
Jul 18, 2018
Report
Copy

tatkal ticket is booked in w/l even we selected option as "book only if confirm berths are allotted"

Hi,

As per my experience while booking Tatkal tickets, if we select option as "Book only if confirm berths are allotted". Ticket wont book in Waiting List and will ask option as after payment deducted from account. if we click on if will book in W/L and click on it wont book it in W/L. Amount will be credited in beneficiary account within 3 - 5 days. But in New layout it's not happens even we selected option as "Book only...
Helpful
5 other people found this review helpful
5 found this helpful
4 Comments
Report
Copy
S
SUSENJIT MALLICK
from Angamali, Kerala
Jul 11, 2018
Aug 8, 2023
This thread was updated on Aug 8, 2023
Resolved
Report
Copy
Resolved

money deducted from bank account but not credited in r wallet of uts app

Address: North 24 Parganas, West Bengal, 700131

Sir,
I used my debit card for recharging R Wallet o[censored]TS mobile app( Under IRCTC).But at first attempt money is not credited to my R Wallet.So, I had to recharge again.Later bank statement shoes money debited twice but recharge done for once.Money debitted from bank account twice but it is not credited in R Wallet for one transaction. I sent a email to UTS sealdah, but did not get any response.UTS app registed mobile number [protected].br...
Helpful
49 other people found this review helpful
49 found this helpful
29 Comments
Report
Copy
A
Atik2018
from Surat, Gujarat
May 16, 2018
Resolved
Report
Copy
Resolved

unable to book ticket under handicap concession

Address: Bharuch, Gujarat, 392015
Website: www.irctc.co.in

Sir,

I am unable to book ticket in physically

handicapped blind in irctc.. it was saying that

passenger name mismatch.

Please reply me as soon as possible .

Thank you

Name :- ATIKMAHMED D MANSURI

MOBILE :- [protected] (ONLY SMS DEAF)

MY ID CARD NUMBER :- WR PRTN6178

DATE OF ISSUE :[protected]
br...
Helpful
10 other people found this review helpful
10 found this helpful
Write a comment
Report
Copy
S
Sameer Narendra
from Mysore, Karnataka
Mar 1, 2018
Report
Copy

razorpay irctc payment failed but money deducted

I have booked 3 ticket through irctc app but while payment i choosen razorpay upi payment and i opened tez app and paid rs 810. After successful payment in tez application, i opened irctc app but it was crashed and after that even ticket were not booked and it showed in failed transactions. But my money is deducted. Please resolve the problem
Thank you
Transaction i'd are attached...
Helpful
Found this helpful?
4 Comments
Report
Copy
H
h_hhh00
from Delhi, Delhi
Feb 2, 2018
Report
Copy

error while updating profile details

Address: New Delhi, Delhi, 110030
Website: irctc

I have tried to book my ticket in irctc online portal. When i have logged in to my irctc page i am receiving error message called "your profile is incomplete. Please complete your profile details in order to continue booking".

So i have tried to update my profile again with my mail id and mobile no. I have received otp for both and i have updated in the portal but i am receiving error message of "verification got failed" even...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
pounprabu
from Chennai, Tamil Nadu
Jan 31, 2018
Resolved
Report
Copy
Resolved

unable to book tickets in irctc. facing error message to update my profile

Address: Chennai, Tamil Nadu, 604501
Website: www.irctc.co.in

Dear team,

I have tried to book my ticket in irctc online portal. When i have logged in to my irctc page i am receiving error message called "your profile is incomplete. Please complete your profile details in order to continue booking".

So i have tried to update my profile again with my mail id and mobile no. I have received otp for both and i have updated in the portal but i am receiving error message of...
Helpful
Found this helpful?
3 Comments
Report
Copy
A
Anil Dey
from Bengaluru, Karnataka
Oct 21, 2017
Resolved
Report
Copy
Resolved

service charge taken for failed ticket booking

Address: 756083
Website: www.irctc.co.in

For irctc txn id [protected], ticket is not booked due to problem in irctc web site. For this ticket amount deducted from my account is rs. 116.80. After this failed booking transaction, i received an email and message that "an amount of rs 105.0 deducted against irctc txn id [protected] on 21-oct-2017 will be refunded as your ticket could not be booked / service not rendered". But there was nothing written about service charge of...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
ram janam prasad
from Lala, Assam
Aug 26, 2017
Report
Copy

sbi (debit card with pin) not available at payment option.

Address: Dhanbad, Jharkhand, 828127

At the time of booking ticket at payment option state bank of india (Debit card with pin) does not show. Even after bank preference through profile did not show. Please advise me to rectify it. It is due to some technical error or my mistake in writing or sbi debit card with pin has been withdrawn by irctc. Sbi is the biggest bank & hence please add it immediatly.

Thanks

R. J. Prasad
Mobile [protected]...
Helpful
Found this helpful?
Write a comment
Report
Copy

Related businesses

Priya Communication
1
(2)
Gateway Rail
1
(3)
Indian Railways
1.3
(6296)