Submit a Complaint
Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in
1
Updated: Oct 19, 2026
Complaints 10888
Resolved
1838
Unresolved
9050
So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 7

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
sabu3666
Jun 13, 2015
Report
Copy

Not recieving an email of an e ticket from irctc

I booked an e ticket on 12 june 2015 to journy from H Nizamuddin to Kannur. I only get a message from irctc . Not recieve an e mail. I cant see the ticket information in irctc website. I can only see it in new transaction option. Transaction ID- [protected]. PNR No- [protected]. My email ID- sabu.[protected]@gmail.com. please solve my problem...
Helpful
Found this helpful?
1 Comment
Report
Copy
P
Prithwijit Sarkar
from Kolkata, West Bengal
Jun 5, 2015
Report
Copy

Not issued ticket even after payment

Address: Kolkata, West Bengal

On 5th June, I had booked 3 tickets in the AC 3-tier of the Padatik Express ( Train no: 12377) from Sealdah to New Jalpaiguri. I had proceeded as per the online instructions and had paid the total amount of Rs. 2790.60 from my Axis Bank Credit card at 2.25 PM. The booking transaction ID allotted was [protected]. I have received payment confirmation by email and a SMS from Axis Bank, but neither have I been allotted a PNR number, nor have...
Helpful
Found this helpful?
Write a comment
Report
Copy
G
Gouranga Kumar Naik
from Mumbai, Maharashtra
Jun 4, 2015
Report
Copy

Money debited from bank but retiring room not booked

Address: Thane, Maharashtra

Respected Sir/Madam My transaction ref. No IG0ADCAEV3 of Rs. 14270.8 on 04/06/2015 debited from State Bank of India for booking of retiring room at egmore chennai for PNR.[protected] as guest login E -mail:[protected]@gmail.com. Kindly look at the matter for earliest settlement. Thanking You....
Helpful
2 other people found this review helpful
2 found this helpful
1 Comment
Report
Copy
A
Ashish0784
from New Delhi, Delhi
May 29, 2015
Report
Copy

Fake message from IRCTC leading to cancellation of my very important ticket

Address: Aligarh, Uttar Pradesh

booked a ticket 1 month ago in train number 12431 on 30.03.2015. Yesterday around 8pm I received a message from IRCTC that the my train has been cancelled and so I should cancel my ticket. After cancelling the ticket when an amount of Rs.70 was deducted I called the IRCTC helpline. And after that they just casually said that because of a mistake the message was sent and the train hasn't been cancelled. It was really shocking for me to hear...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Akshay Seth
May 28, 2015
Report
Copy

Getting Fake train cancellation message from irctc

Address: New Delhi, Delhi

I had a ticket booked in SDAH DURONTO EXP(train No-12260) for 29.05.15.Just a day before my journey I got message from IRCTC that "Train No.12260 boarding at NDLS dated 29-MAY-15 is cancelled by Railways.Pl Cancel your PNR No. [protected] online to get refund as per Railway Rules"....
Helpful
39 other people found this review helpful
39 found this helpful
2 Comments
Report
Copy
G
Gaurav Rehal
from Mumbai, Maharashtra
May 27, 2015
Report
Copy

overcharging on train ticket

Address: New Delhi, Delhi

i booked a ticket from Rudrapur city to Delhi in premium Tatkal column and ticket amount mentioned was Rs 1400/-. but after booking Rs. 3324 was deducted from my account. PNR - [protected] Transaction ID [protected] Date of journey 27.05.15 Date of Booking 26.05.15...
Helpful
Found this helpful?
2 Comments
Report
Copy
P
pbadeeriya
from Vijayawada, Andhra Pradesh
May 16, 2015
Report
Copy

This site is currently unreachable. Please try after some time during tatkal period

Address: Hyderabad, Andhra Pradesh

This site is currently unreachable. Please try after some time during tatkal period : We are trying emergency ticket but not getting because of delberatly showing this error. IRCTC support pls look into this ASAP please don't try to cheat the common man....
Helpful
Found this helpful?
Write a comment
Report
Copy
V
vjvineet
from Mumbai, Maharashtra
May 13, 2015
Report
Copy

No seat available, transaction dropped message appears

Address: Mumbai City, Maharashtra

For two days in a row, i tried to book tatkal ticket but a message "No seat available : Transaction dropped" appears after payment option. I was trying to book a ticket from bhopal junction to Thane / Cst. Train number: 12174 Journey from : Bhopal Journey To : Thane DOJ :[protected] and even tried for[protected] Sometimes i get the message as "The site is currently unreachable, please try after sometime." As you know there are...
Helpful
42 other people found this review helpful
42 found this helpful
13 Comments
Report
Copy
H
hanu1786
from Imphal, Manipur
May 9, 2015
Report
Copy

"This site is currently unreachable" Error message show

Address: New Delhi, Delhi

When I am trying to book the tatkal ticket, from DLI to KRND getting the error message : "This site is currently unreachable. Please try after some time". This error is frequent and we can't proceed any more till all the seats are filled, so we end up without booking. I am seeing this from last 2 to 5 minutes. Where as previously this was not the case. There were no such errors and site was very smooth and faster in bookings. Please look...
Helpful
Found this helpful?
Write a comment
Report
Copy
L
llu6667
from Mumbai, Maharashtra
Apr 29, 2015
Report
Copy

IRCTC Tatkal Booking Error "This site is currently unreachable. Please try after some time"

Address: Mumbai City, Maharashtra

Dear IRCTC, For the past 5 days I am trying to book tatkal ticket online and I am getting the same error "This site is currently unreachable. Please try after some time", even though I sharply login into the site at 10:00. On first day I thought it might be some server issue which your technical team will resolve in an hour or so (being crucial issue). But for the continuous 5 days I am getting the same error. I did my research...
Helpful
3 other people found this review helpful
3 found this helpful
30 Comments
Report
Copy
R
Reva Natikar
Apr 29, 2015
Report
Copy

This site is currently unreachable. Please try after some time

Address: Bangalore, Karnataka

When I am trying to book the tatkal ticket, getting the error message : "This site is currently unreachable. Please try after some time". This error is frequent and we can't proceed any more till all the seats are filled, so we end up without booking. I am seeing this from last few days, probable a week. Where as previously this was not the case. There were no such errors and site was very smooth and faster in bookings. Please...
Helpful
9 other people found this review helpful
9 found this helpful
29 Comments
Report
Copy
U
user789
from Bahula, West Bengal
Apr 25, 2015
Report
Copy

Online Tattkal error: This site is currently unreachable @ 10 am

Address: Mumbai City, Maharashtra

I m trying to book tattkal ticket since last 3 days but unable to process. Sharp 10 am it showing error "This site is currently unreachable.please try after some time." It seems doing knowly by the IRCTC team & wastes our valuable time. Can you please look into the matter. Thanks....
Helpful
Found this helpful?
51 Comments
Report
Copy
K
kvsn108
from Mumbai, Maharashtra
Apr 24, 2015
Report
Copy

"Unable to complete transaction. Please try later" - Error shown

I tried booking a ticket on a heavy traffic train. But the money from my bank got debited and still the transaction got failed. After that I got "Unable to complete transaction. Please try later" - Error shown each time I tried to book another ticket. This happened between 10:00 AM and 10:30 AM. If this happens, then how will ordinary people with urgent issues book a tatkal? Moreover is IRCTC doing anything for the same? So many agents...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
amrit soni (piyush)
from Delhi, Delhi
Mar 23, 2015
Report
Copy

remove my id or deactivation of old id

Address: New Delhi, Delhi

Dear reader Myself Amrit couple of years ago I created an id on IRCTC but unfortunately I forgot my user id as well as my password as I was not frequently using my account . The problem further persisted when ever I wanted to create a new id it says your email id and mobile number is registered with us as A[protected] and when I click on reset password it says your id doesn't exist . Hence due to this I cannot create a new id on IRCTC ......
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Santhosh Vallachira
from Vijayawada, Andhra Pradesh
Mar 9, 2015
Report
Copy

irctc food plaza billing at Trivandrum railway station

Address: Thiruvananthapuram, Kerala

Sir, Last week on Saturday I ordered one plate chappathi and veg curry.I was served with two cappathies but in the bill it was shown I had three.When I shown the bill, without hesitation cashier returned back 10 rupees of one chappathie.Few of my friends had similar experiences.Kindly look into the matter....
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Srinivasa Pakala
from Bengaluru, Karnataka
Mar 3, 2015
Report
Copy

Refunded amount not reflected in my bank account

Address: Bangalore, Karnataka

Dear Sir,


On 24th of February, using my Syndicate Bank Debit Card, I have made a transaction in IRCTC by booking tickets for my family to go to my native place. This costed me 4462/-INR and the transaction number is [protected] and PNR for the same is [protected].


However I have changed my travelling plans later and cancelled the above mentioned ticket on 27th February and expecting my refunded...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Ratnakar Tripathi
from Mumbai, Maharashtra
Feb 10, 2015
Report
Copy

about same ip address

Address: Varanasi, Uttar Pradesh

sir, kindly make sure and inform me that irctc user id 'sumiratn' which is my id on irctc from which i was booking my ticket on mondey 9/2/2014 in tatkal hours, and a massage was shown that You are permitted only 2 Tatkal Tickets between 10:00 AM to 12:00 PM per IP Address, I want to know that what is my ip addres at that time and who is else one using my ip addresses and booked ticket kindly inform me as soon as possible, they replied...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Annapurna karkera
from Bengaluru, Karnataka
Jan 26, 2015
Report
Copy

cleanliness in train no.16381 kanyakumari express from cstm to kanyakumari

Address: Mumbai City, Maharashtra

There is no cleanliness in train no 16381knayakumari express the train lots of water leakage and lots of toilet odour from the starting destination i.e.cstm itself how a passenger can travel in this trains the smell affects a lot to the small kids and senior citizens even the passengers who travels in this train.This create illness to all the passengers who are travelling. Railway charges the ticket charges for a safe and clean travelling...
Helpful
3 other people found this review helpful
3 found this helpful
Write a comment
Report
Copy
H
harihkn
from Chennai, Tamil Nadu
Jan 23, 2015
Report
Copy

Blocking internet provider IP

Address: Thiruvananthapuram, Kerala

Hi,
We people were working together in an organization and we are from different places of country and we have individual user accounts of IRCTC portal. When no tickets were available under general quota, we were forced to book TATKAL tickets using IRTC online portal. But the portal only allows two TATKAL booking from single Internet provider IP between 10AM and 12PM and when we try to book after blocking hours, even the TATKAL also...
Helpful
5 other people found this review helpful
5 found this helpful
Write a comment
Report
Copy
M
Mohak Indurkar
from Pune, Maharashtra
Jan 4, 2015
Report
Copy

Probable scam in online Tatkal booking.

Address: Nagpur, Maharashtra

To whoever it may concern, I'm a student studying in Versova, Mumbai, and I'm based from Nagpur. I'm a frequent visiter to Nagpur, so visiting dates are always tentative. I have been dependent totally on IRCTC's Tatkal System for booking and I use to do successful transactions and get me a berth reserved. There has been a fraud/scam with the booking system lately, I consecutively failed 7-8 times, failing to acquire a reserved berth....
Helpful
Found this helpful?
Write a comment
Report
Copy

Related businesses

Zaakpay.com
1
(1445)
Indian Railways
1.3
(6297)
Ixigo
3.5
(2449)