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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Jun 7, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 157

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D
Dhanashri Parate
from Mumbai, Maharashtra
Apr 17, 2018
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Address: Thane, Maharashtra, 421306

Sir/madam, i'm a regular customer of irctc. Today while i was booking an e-ticket a notification informing "payment rejected by bank. You can choose another payment option and try again." like this came. This is the first time i'm facing such a problem. My bank account have sufficient amount for this transaction but still i get such irrelevant reason. I request you to see through the problem and fix it as soon as possible.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
As i have cancelled ticket of muzaffarpur garib rath. but i have not get any refund from your side and it is showing refunded in payumpp, but i have not get any refund back.
transaction id- [protected]
cancellation id- [protected]
its approx 10 days to be showing as refunded, please kindly resolve this problem.
Thank you for using your SBI Debit Card 459XX8921 for a purchase worth Rs470.0 on POS IRCTC85505 at IRCTC txn#[protected].no pnr or tickets received do needful
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    vinaymishra81
    Apr 17, 2018
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    Address: Jhansi, Uttar Pradesh
    Website: TDR Refund not received Yet

    Hi team,

    I have booked the ticket from amritsar to jhansi and date of journey was 03-apr-2018.
    But due to some issue, on 3rd april 2018, train was partially cancelled and it was not started from amritsar instead of it started from new delhi.

    So as per irctc process i have filed the tdr on 3rd april 2018 for the booked tickets.

    But still tdr is showing cr registered as status and money has not refunded yet.

    Kindly help me to get my refund.

    Please find the below tdr filed details with pnr.

    Sno cancellation id pnr number from to date of journey tdr status tdr filing date

    1 [protected] [protected] asr jhs 03-apr-2018 cr registered 03-apr-2018 11:45:11 hrs
    2 [protected] [protected] asr jhs 03-apr-2018 cr registered 03-apr-2018 11:44:33 hrs
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
    Transaction no.
    (1) [protected]
    (2) [protected]
    please refund my money..
    7 day is complete, how much take the time..

    Wallet transactions list... Please 7 days is complete plz refund my money...
    mail bhe kara hu wallet transaction pdf bhe send kara hu tabhe refund nhe aarha h

    username- cooladil99
    Last Date I am Travel in Rajdani express Jammu to Delhi. I am sorry but Food Is so bad quality I am waste my Money ..

    Manveet Singh
    [protected]
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      Shubham Kumar Yadav
      from Hisar, Haryana
      Apr 16, 2018
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      Address: Allahabad, Uttar Pradesh, 221505
      Website: irctc

      From: new delhi (Ndls) to: allahabad jn (Ald)
      Train no./name: 12878 / ndls rnc g rath
      Transaction id: [protected]
      I want to do complain regarding if transaction is not successful then why my money is deducted from my account?, from where i got money to book another substitute train ticket because that money is only money i have
      Apr 16, 2018
      Complaint marked as Resolved 
      i got my money
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
      Thank you for using your SBI Debit Card 459XX8921 for a purchase worth Rs470.0 on POS IRCTC85505 at IRCTC txn#[protected].no pnr or tickets received do needful
      Train no 18192 from Lucknow to ballia
      Pnr no. [protected]
      Train 3 hours se jyada late thi
      To maine tdr file kiya tha..
      Par aavi tak refund nahi aaya..3 month se jyada ho gya
      Plzz help
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        J
        Johrul Alam
        from Ernakulam, Kerala
        Apr 15, 2018
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        Address: 560001

        M/s ak gosh catering pvt ltd serves uncooked food. I had complaint regarding the food but no one is bothered for that. There is no use of given license to this kind of caterers you should take action or cancel the license. Very worst service by m/s ak gosh catering useless can't eat but had to paid. We r paying for it not getting it by free. Please change the catering service if not the travelers are going to suffer for it.
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          darshanash2012
          Apr 15, 2018
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          Address: Thane, Maharashtra, 401208

          Hi i am darshan ashar from vasai,
          I am using this application from 2015, that time this application not working properly & i am requested for payment return from my account, from 2015 till date i am not getting my payment also i am not able to utilized this value for ticketing booking, also i am not able to use my other mobile login in same mobile, i have getting error "wallet settlement request has already received which is under process"
          Darshan ashar
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            C
            cnsirctc
            from Bengaluru, Karnataka
            Apr 15, 2018
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            Id no. [protected] dt. 24/03/2018 rs. 2, 335-90
            due to error ticket was not booked but amount was debited to bank a/c. On verification irctc informed that amount was returned to bank - zaakpay. Amount is yet to be reversed by you.

            Mails regarding this were unattended by you people.

            Please re credit the amount at least now to avoid further delay else the issue will be escalated to concerned ministry
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              S
              sunilmurpana
              from Sivakasi, Tamil Nadu
              Apr 15, 2018
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              Address: 641044

              Dear sir, i have cancelled 8 tickets. Still i have not received refunds payment. Booked through hdfc bank credit card. Total 14 tickets i booked. Cancelled 8. Ticket details are.[protected] pnr no.[protected]-3040745 name sunil l so please kindly make the refunds as soon as possible. My email id - [protected]@gmail.com

              Thanking you.
              Sunil. L
              [protected]
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                Parimal079
                from Ahmedabad, Gujarat
                Apr 15, 2018
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                Address: Vadodara, Gujarat, 390019

                Parimal n. Chauhan's irctc user id - pinu079 mobile no (Protected) i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmai.com. My original correct id is [protected]@gmail.com. Kindly i apologize for entering wrong id and support me to change the correct id or change yourself. So sir i kindly request to solve such type of problem.
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  A
                  arjunjsoni
                  from Visnagar, Gujarat
                  Apr 14, 2018
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                  Address: Rajkot, Gujarat, 360002

                  Please solve my problem
                  I create irctc rail id time add my email id spaling mistack then not receive opt on email
                  First time login time requre otp on mobile number and email
                  Not receive otp number on my email id

                  How to change my email aadress on your irctc app

                  And i 2nd id's loss my user name and password

                  So please help me

                  Thank u from your customer
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    S
                    Srazi
                    from Bhubaneshwar, Odisha
                    Apr 14, 2018
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                    Address: Kolkata, West Bengal

                    I was trying to book tatkal and went till the payment options through paytm but after going round and round for sometime i got error that transaction could not be completed as my bank couldn't confirm the payment and by this time all the tatkal tickets was booked so i didn't try again. After 10 minutes i got sms and email saying that the ticket with pnr [protected] has been booked with waiting list number 30 but i didn't wanted that and ultimately had to cancel it and ended up paying 60 rs cancellation which i think is ridiculous.
                    I then complained to irctc about it but they wouldn't care and got a very rude answer that charge will apply if ticket cancelled but my original complaint is why the ticket was booked after it failed on first attempt
                    I need resolution for this and want my 60 rs back.
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      Amrutha Kphb
                      from Hyderabad, Telangana
                      Apr 14, 2018
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                      Address: Visakhapatnam, Andhra Pradesh
                      Website: Irctc

                      No ac in ac coach 58502 our pnr : [protected].
                      Even we purchased ticket of ac coach in train no. 58502 araku to visakhapatnam train, the attendants didn't power on the ac but they have turn on the ac just before reaching the destination, prior to 5min. S
                      This is not what tourists expect out of this country or city.
                      No one should be bothered because of this circumstances and i need my money back as we have travelled in a non-ac coach despite paying for ac fare.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        Prakash shetty
                        from Chennai, Tamil Nadu
                        Apr 13, 2018
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                        Address: Mumbai City, Maharashtra, 400055
                        Website: irctc.co.in online Rly. ticket booking

                        I am unable to login to book tickets online.
                        My details are:
                        User id. Psshetty
                        Name: prakash anand shetty
                        Mobile no.[protected]
                        Presentaddress: a/201, om chsltd.
                        Radhagram, off vakole bridge
                        Santacruz (East),, mumbai 400055.

                        Previous address in yoour record:
                        Flatno.407, friends' chs ltd.
                        Radhagram, off vakola bridge, santacruz (East),, mumbau 400055.

                        Please unlock my id.
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          PawanThapa
                          from Gurgaon, Haryana
                          Apr 13, 2018
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                          प्रिय irctc care आपने जो रिफंड भेजा है
                          Pnr [protected]
                          Transacation id [protected]
                          लेकिन मेरा
                          अकाउंट कोटक महिंद्रा बैंक

                          7 अप्रैल 2018 को ही बंद हो गया जिसका सर्विस रिक्वेस्ट नंबर
                          Service request number
                          :Â sr#1-[protected]
                          Customer name
                          : pawan thapa
                          Service request type
                          : digi-closure of account
                          Date of request and time
                          : 07-apr-2018 06:48:02 pm

                          और आपने रिफड 9 अप्रैल 2018 को भेजा जो कि मेरा अकाउंट मेरा अकाउंट जब 7 अप्रैल को ही बंद हो गया था तो सवाल ही नहीं होता कि आप उसमें रिफड वापस क्रेडिट कर सके वह रिफंड वापस आप के पास चला गया पास चला गया है वह अकाउंट मेरा बंद हो चुका है जिस कारण मैं आपको उसका अकाउंट स्टेटमेंट नहीं भेज सकता मैंने आपको बैंक से दिया गया गया ईमेल भेज दिया है जिसमें स्पष्ट अक्षरों में लिखा गया है कि अकाउंट क्लोज हो चुका है अतः आपसे विनती है कि मेरा रिफंड रुपए 1350 आप मेरे इस अकाउंट में क्रेडिट कर दें

                          Transaction details
                          08-mar-18 upi/[protected]@axisb/[protected]/[protected]. Refrence upi[protected]

                          Name pawan thapa
                          May 8, 2018
                          Complaint marked as Resolved 
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                          Apr 13, 2018
                          Updated by PawanThapa
                          Irctc ne send kiya email hai yeh kehte hai check kar lo aapka refund aa gaya lekin jab bank account hi band ho to kaha puchu kis se puchu main ki kaha gaya mera paisa Rs 1350

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                            K
                            from Lucknow, Uttar Pradesh
                            Apr 13, 2018
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                            Address: Lucknow, Uttar Pradesh, 226001

                            Dear sir/madam

                            This is to bring to your kind knowledge that i had my 6 berths booking (2 tickets) in 15011 lucknow chandigarh express with date of journey 24th march 2018, from lucknow to saharanpur. The train was cancelled and i also had closed the icici bank account already which i used to pay for these tickets. Now i am unable to receive the refund that will be sent to the account that has been closed. I am in a stranded state now as i see my money refunded nowhere. My transactions ids are [protected] and [protected] with the amounts to refundrs. 325 and rs. 1950 respectively. My refund ids are[protected] and [protected] respectively. I have another account in hdfc bank in the name of khurram kazmi, a/c. No. [protected] and ifsc is hdfc0000594. Could you please send my refund to this bank account.

                            Sir please do the needful. I shall be highly grateful to you.

                            Warm regards,

                            Khurram kazmi
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              VIJAY YADAV2659568
                              from Ahmedabad, Gujarat
                              Apr 13, 2018
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                              Address: Dadra and Nagar Haveli, Dadra and Nagar Haveli, 396230

                              When i was booking ticket in the tatkal time for non ac booking at 11. Am it was so busy and as i started filling detail and as i submit why the # the advertisement came asking is bbtjl ur login id. Why it would be my login id u #. I already logged in so why asking again. As i pressed no it took me out of irctc asked me to log again. Second try i went inside filled detail again and as submit again one question u #. All ur surveys starts at peak hours. U asked will u recommend irctc on facebook. U dumb i wont.
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                              Dear Sir/Madam,

                              I am a csc agent

                              The website is not sending mobile verification code on my mobile. And, therefore I am not able to log-in into the IRCTC website.
                              I m so many mails irctc there are no response

                              Kindly check and resolve as soon as possible.

                              Thanks & Regards,
                              Vineet gandhi
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                                pankajjaiswal
                                from Bhavnagar, Gujarat
                                Apr 12, 2018
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                                Address: Surat, Gujarat, 394210
                                Website: [email protected]

                                Pnr no : [protected]
                                Transaction id : [protected]
                                Refund id : [protected]
                                Refund amount not credited to my account
                                Mera ticket waiting me tha, jo ki amnya hai. Ticket cancel huye 24 ghante ho gaye hai per refund amount abhi tak account me jama nhi hua hai. Maine razor pay se payment kiya tha. Please solve this problem immidetaly
                                So please do the need full.
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                Apr 11, 2018
                                Updated by pankajjaiswal
                                I traveling to train no 19063 10/04/2018. mere pass me e ticket tha jo ki waiting me tha jis ka pnr no [protected]. e ticket hote huye bhi mujhse 750 Rs charge kiye gaye. ye bolkar ki waiting e ticket 48 grante me cancel ho jata hai. so please do the needfull and solve my query.
                                Apr 12, 2018
                                Updated by pankajjaiswal
                                razorpay se kiya gya payment kya wapas account me jma nhi hota. agar aisa hai to phir razor pay ko irctc ke payment option me rakhne ka kya abhipray hai.
                                Apr 13, 2018
                                Updated by pankajjaiswal
                                irctc ki website me status refunded bta rha hai per refund amount abhi bhI mere account me jma nhi hua kyo?
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                                  sujathomas
                                  from Noida, Uttar Pradesh
                                  Apr 12, 2018
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                                  Address: Ernakulam, Kerala, 682305

                                  I booked a tatkal ticket from trtr tripunithura to bnc bangalore contnemnt on today 12.04.2018. But the amount is deducted from bank, but the ticket is not generated. I request you to kindly refund the amount at the earliest.
                                  The transaction ref. No. Is igadhzruv8. I have been booked through irctc website. The train no.16525 date of journey 13.04.2018
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                                    S
                                    from Mumbai, Maharashtra
                                    Apr 12, 2018
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                                    Address: Mumbai City, Maharashtra, 400021

                                    I cancelled the following two tickets on 30.03.2018

                                    Pnr: [protected] transaction id: [protected]
                                    Pnr: [protected] transaction id: [protected]

                                    The refund has not been credited in my bank account till 12.04.2018. My ticket id for complaint lodged with irctc is 8551192 dtd 05.04.2018. I am not getting any response from irctc any more. Please help me in getting the refund.

                                    Satyendra narayan singh
                                    [protected]@yahoo.co.in
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      Rohansharma9
                                      from Pune, Maharashtra
                                      Apr 11, 2018
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                                      I booked ticket on 6 April transaction id [protected], transaction failed but amount of 1600 was deducted from my account, please refund the amount of 1600 rupees, today it's 11th April, 3 working days have already passed, kindly refund immediately to my account, sometime your customer care people say it will be refunded in 3 days and then sometimes they say it will be done in a week, pathetic service.
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                      Sir
                                      I have not received the refund for the attached tickets even after receving the refund status as money sent to bank. Please find out the attachment.
                                      I was asked canteen's man for a Railneer 500 ml water botal. He didn't give me the botal and answer me, sir we have no stock of railneer. The supply of railneer water botal is not going on.
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                                        Kaushik Das Chowdhury
                                        from Kolkata, West Bengal
                                        Apr 11, 2018
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                                        Sir,
                                        Due to respect of your kind information I beg to state that I had been cancelled a train ticket ( PNR No.-[protected]) on 2nd April which was booked from IRCTC website. But still now I did not get any amount in my debited account though IRCTC already refunded the amount on 4th April of cancellation ID no. [protected] & [protected] in your account. So please return the amount of 4845/- & 930/- as early as possible.
                                        Thanking you,
                                        Your's faithfully,
                                        Kaushik Das Chowdhury
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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