Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir/madam, i'm a regular customer of irctc. Today while i was booking an e-ticket a notification informing "payment rejected by bank. You can choose another payment option and try again." like this came. This is the first time i'm facing such a problem. My bank account have sufficient amount for this transaction but still i get such irrelevant reason. I request you to see through the problem and fix it as soon as possible.

Hi team,

I have booked the ticket from amritsar to jhansi and date of journey was 03-apr-2018.
But due to some issue, on 3rd april 2018, train was partially cancelled and it was not started from amritsar instead of it started from new delhi.

So as per irctc process i have filed the tdr on 3rd april 2018 for the booked tickets.

But still tdr is showing cr registered as status and money has not refunded yet.

Kindly help me to get my refund.

Please find the below tdr filed details with pnr.

Sno cancellation id pnr number from to date of journey tdr status tdr filing date

1 [protected] [protected] asr jhs 03-apr-2018 cr registered 03-apr-2018 11:45:11 hrs
2 [protected] [protected] asr jhs 03-apr-2018 cr registered 03-apr-2018 11:44:33 hrs

From: new delhi (Ndls) to: allahabad jn (Ald)
Train no./name: 12878 / ndls rnc g rath
Transaction id: [protected]
I want to do complain regarding if transaction is not successful then why my money is deducted from my account?, from where i got money to book another substitute train ticket because that money is only money i have

M/s ak gosh catering pvt ltd serves uncooked food. I had complaint regarding the food but no one is bothered for that. There is no use of given license to this kind of caterers you should take action or cancel the license. Very worst service by m/s ak gosh catering useless can't eat but had to paid. We r paying for it not getting it by free. Please change the catering service if not the travelers are going to suffer for it.

Hi i am darshan ashar from vasai,
I am using this application from 2015, that time this application not working properly & i am requested for payment return from my account, from 2015 till date i am not getting my payment also i am not able to utilized this value for ticketing booking, also i am not able to use my other mobile login in same mobile, i have getting error "wallet settlement request has already received which is under process"
Darshan ashar

Id no. [protected] dt. 24/03/2018 rs. 2, 335-90
due to error ticket was not booked but amount was debited to bank a/c. On verification irctc informed that amount was returned to bank - zaakpay. Amount is yet to be reversed by you.

Mails regarding this were unattended by you people.

Please re credit the amount at least now to avoid further delay else the issue will be escalated to concerned ministry

Dear sir, i have cancelled 8 tickets. Still i have not received refunds payment. Booked through hdfc bank credit card. Total 14 tickets i booked. Cancelled 8. Ticket details are.[protected] pnr no.[protected]-3040745 name sunil l so please kindly make the refunds as soon as possible. My email id - [protected]@gmail.com

Thanking you.
Sunil. L
[protected]

Parimal n. Chauhan's irctc user id - pinu079 mobile no (Protected) i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmai.com. My original correct id is [protected]@gmail.com. Kindly i apologize for entering wrong id and support me to change the correct id or change yourself. So sir i kindly request to solve such type of problem.

Please solve my problem
I create irctc rail id time add my email id spaling mistack then not receive opt on email
First time login time requre otp on mobile number and email
Not receive otp number on my email id

How to change my email aadress on your irctc app

And i 2nd id's loss my user name and password

So please help me

Thank u from your customer

I was trying to book tatkal and went till the payment options through paytm but after going round and round for sometime i got error that transaction could not be completed as my bank couldn't confirm the payment and by this time all the tatkal tickets was booked so i didn't try again. After 10 minutes i got sms and email saying that the ticket with pnr [protected] has been booked with waiting list number 30 but i didn't wanted that and ultimately had to cancel it and ended up paying 60 rs cancellation which i think is ridiculous.
I then complained to irctc about it but they wouldn't care and got a very rude answer that charge will apply if ticket cancelled but my original complaint is why the ticket was booked after it failed on first attempt
I need resolution for this and want my 60 rs back.

No ac in ac coach 58502 our pnr : [protected].
Even we purchased ticket of ac coach in train no. 58502 araku to visakhapatnam train, the attendants didn't power on the ac but they have turn on the ac just before reaching the destination, prior to 5min. S
This is not what tourists expect out of this country or city.
No one should be bothered because of this circumstances and i need my money back as we have travelled in a non-ac coach despite paying for ac fare.

I am unable to login to book tickets online.
My details are:
User id. Psshetty
Name: prakash anand shetty
Mobile no.[protected]
Presentaddress: a/201, om chsltd.
Radhagram, off vakole bridge
Santacruz (East),, mumbai 400055.

Previous address in yoour record:
Flatno.407, friends' chs ltd.
Radhagram, off vakola bridge, santacruz (East),, mumbau 400055.

Please unlock my id.

प्रिय irctc care आपने जो रिफंड भेजा है
Pnr [protected]
Transacation id [protected]
लेकिन मेरा
अकाउंट कोटक महिंद्रा बैंक

7 अप्रैल 2018 को ही बंद हो गया जिसका सर्विस रिक्वेस्ट नंबर
Service request number
:Â sr#1-[protected]
Customer name
: pawan thapa
Service request type
: digi-closure of account
Date of request and time
: 07-apr-2018 06:48:02 pm

और आपने रिफड 9 अप्रैल 2018 को भेजा जो कि मेरा अकाउंट मेरा अकाउंट जब 7 अप्रैल को ही बंद हो गया था तो सवाल ही नहीं होता कि आप उसमें रिफड वापस क्रेडिट कर सके वह रिफंड वापस आप के पास चला गया पास चला गया है वह अकाउंट मेरा बंद हो चुका है जिस कारण मैं आपको उसका अकाउंट स्टेटमेंट नहीं भेज सकता मैंने आपको बैंक से दिया गया गया ईमेल भेज दिया है जिसमें स्पष्ट अक्षरों में लिखा गया है कि अकाउंट क्लोज हो चुका है अतः आपसे विनती है कि मेरा रिफंड रुपए 1350 आप मेरे इस अकाउंट में क्रेडिट कर दें

Transaction details
08-mar-18 upi/[protected]@axisb/[protected]/[protected]. Refrence upi[protected]

Name pawan thapa

Dear sir/madam

This is to bring to your kind knowledge that i had my 6 berths booking (2 tickets) in 15011 lucknow chandigarh express with date of journey 24th march 2018, from lucknow to saharanpur. The train was cancelled and i also had closed the icici bank account already which i used to pay for these tickets. Now i am unable to receive the refund that will be sent to the account that has been closed. I am in a stranded state now as i see my money refunded nowhere. My transactions ids are [protected] and [protected] with the amounts to refundrs. 325 and rs. 1950 respectively. My refund ids are[protected] and [protected] respectively. I have another account in hdfc bank in the name of khurram kazmi, a/c. No. [protected] and ifsc is hdfc0000594. Could you please send my refund to this bank account.

Sir please do the needful. I shall be highly grateful to you.

Warm regards,

Khurram kazmi

When i was booking ticket in the tatkal time for non ac booking at 11. Am it was so busy and as i started filling detail and as i submit why the # the advertisement came asking is bbtjl ur login id. Why it would be my login id u #. I already logged in so why asking again. As i pressed no it took me out of irctc asked me to log again. Second try i went inside filled detail again and as submit again one question u #. All ur surveys starts at peak hours. U asked will u recommend irctc on facebook. U dumb i wont.

Pnr no : [protected]
Transaction id : [protected]
Refund id : [protected]
Refund amount not credited to my account
Mera ticket waiting me tha, jo ki amnya hai. Ticket cancel huye 24 ghante ho gaye hai per refund amount abhi tak account me jama nhi hua hai. Maine razor pay se payment kiya tha. Please solve this problem immidetaly
So please do the need full.

I booked a tatkal ticket from trtr tripunithura to bnc bangalore contnemnt on today 12.04.2018. But the amount is deducted from bank, but the ticket is not generated. I request you to kindly refund the amount at the earliest.
The transaction ref. No. Is igadhzruv8. I have been booked through irctc website. The train no.16525 date of journey 13.04.2018

I cancelled the following two tickets on 30.03.2018

Pnr: [protected] transaction id: [protected]
Pnr: [protected] transaction id: [protected]

The refund has not been credited in my bank account till 12.04.2018. My ticket id for complaint lodged with irctc is 8551192 dtd 05.04.2018. I am not getting any response from irctc any more. Please help me in getting the refund.

Satyendra narayan singh
[protected]@yahoo.co.in

I booked ticket on 6 April transaction id [protected], transaction failed but amount of 1600 was deducted from my account, please refund the amount of 1600 rupees, today it's 11th April, 3 working days have already passed, kindly refund immediately to my account, sometime your customer care people say it will be refunded in 3 days and then sometimes they say it will be done in a week, pathetic service.

Sir,
Due to respect of your kind information I beg to state that I had been cancelled a train ticket ( PNR No.-[protected]) on 2nd April which was booked from IRCTC website. But still now I did not get any amount in my debited account though IRCTC already refunded the amount on 4th April of cancellation ID no. [protected] & [protected] in your account. So please return the amount of 4845/- & 930/- as early as possible.
Thanking you,
Your's faithfully,
Kaushik Das Chowdhury