Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Id no. [protected] dt. 24/03/2018 rs. 2, 335-90
due to error ticket was not booked but amount was debited to bank a/c. On verification irctc informed that amount was returned to bank - zaakpay. Amount is yet to be reversed by you.

Mails regarding this were unattended by you people.

Please re credit the amount at least now to avoid further delay else the issue will be escalated to concerned ministry

Dear sir, i have cancelled 8 tickets. Still i have not received refunds payment. Booked through hdfc bank credit card. Total 14 tickets i booked. Cancelled 8. Ticket details are.[protected] pnr no.[protected]-3040745 name sunil l so please kindly make the refunds as soon as possible. My email id - [protected]@gmail.com

Thanking you.
Sunil. L
[protected]

Parimal n. Chauhan's irctc user id - pinu079 mobile no (Protected) i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmai.com. My original correct id is [protected]@gmail.com. Kindly i apologize for entering wrong id and support me to change the correct id or change yourself. So sir i kindly request to solve such type of problem.

Please solve my problem
I create irctc rail id time add my email id spaling mistack then not receive opt on email
First time login time requre otp on mobile number and email
Not receive otp number on my email id

How to change my email aadress on your irctc app

And i 2nd id's loss my user name and password

So please help me

Thank u from your customer

I was trying to book tatkal and went till the payment options through paytm but after going round and round for sometime i got error that transaction could not be completed as my bank couldn't confirm the payment and by this time all the tatkal tickets was booked so i didn't try again. After 10 minutes i got sms and email saying that the ticket with pnr [protected] has been booked with waiting list number 30 but i didn't wanted that and ultimately had to cancel it and ended up paying 60 rs cancellation which i think is ridiculous.
I then complained to irctc about it but they wouldn't care and got a very rude answer that charge will apply if ticket cancelled but my original complaint is why the ticket was booked after it failed on first attempt
I need resolution for this and want my 60 rs back.

No ac in ac coach 58502 our pnr : [protected].
Even we purchased ticket of ac coach in train no. 58502 araku to visakhapatnam train, the attendants didn't power on the ac but they have turn on the ac just before reaching the destination, prior to 5min. S
This is not what tourists expect out of this country or city.
No one should be bothered because of this circumstances and i need my money back as we have travelled in a non-ac coach despite paying for ac fare.

I am unable to login to book tickets online.
My details are:
User id. Psshetty
Name: prakash anand shetty
Mobile no.[protected]
Presentaddress: a/201, om chsltd.
Radhagram, off vakole bridge
Santacruz (East),, mumbai 400055.

Previous address in yoour record:
Flatno.407, friends' chs ltd.
Radhagram, off vakola bridge, santacruz (East),, mumbau 400055.

Please unlock my id.

प्रिय irctc care आपने जो रिफंड भेजा है
Pnr [protected]
Transacation id [protected]
लेकिन मेरा
अकाउंट कोटक महिंद्रा बैंक

7 अप्रैल 2018 को ही बंद हो गया जिसका सर्विस रिक्वेस्ट नंबर
Service request number
:Â sr#1-[protected]
Customer name
: pawan thapa
Service request type
: digi-closure of account
Date of request and time
: 07-apr-2018 06:48:02 pm

और आपने रिफड 9 अप्रैल 2018 को भेजा जो कि मेरा अकाउंट मेरा अकाउंट जब 7 अप्रैल को ही बंद हो गया था तो सवाल ही नहीं होता कि आप उसमें रिफड वापस क्रेडिट कर सके वह रिफंड वापस आप के पास चला गया पास चला गया है वह अकाउंट मेरा बंद हो चुका है जिस कारण मैं आपको उसका अकाउंट स्टेटमेंट नहीं भेज सकता मैंने आपको बैंक से दिया गया गया ईमेल भेज दिया है जिसमें स्पष्ट अक्षरों में लिखा गया है कि अकाउंट क्लोज हो चुका है अतः आपसे विनती है कि मेरा रिफंड रुपए 1350 आप मेरे इस अकाउंट में क्रेडिट कर दें

Transaction details
08-mar-18 upi/[protected]@axisb/[protected]/[protected]. Refrence upi[protected]

Name pawan thapa

Dear sir/madam

This is to bring to your kind knowledge that i had my 6 berths booking (2 tickets) in 15011 lucknow chandigarh express with date of journey 24th march 2018, from lucknow to saharanpur. The train was cancelled and i also had closed the icici bank account already which i used to pay for these tickets. Now i am unable to receive the refund that will be sent to the account that has been closed. I am in a stranded state now as i see my money refunded nowhere. My transactions ids are [protected] and [protected] with the amounts to refundrs. 325 and rs. 1950 respectively. My refund ids are[protected] and [protected] respectively. I have another account in hdfc bank in the name of khurram kazmi, a/c. No. [protected] and ifsc is hdfc0000594. Could you please send my refund to this bank account.

Sir please do the needful. I shall be highly grateful to you.

Warm regards,

Khurram kazmi

When i was booking ticket in the tatkal time for non ac booking at 11. Am it was so busy and as i started filling detail and as i submit why the # the advertisement came asking is bbtjl ur login id. Why it would be my login id u #. I already logged in so why asking again. As i pressed no it took me out of irctc asked me to log again. Second try i went inside filled detail again and as submit again one question u #. All ur surveys starts at peak hours. U asked will u recommend irctc on facebook. U dumb i wont.

Pnr no : [protected]
Transaction id : [protected]
Refund id : [protected]
Refund amount not credited to my account
Mera ticket waiting me tha, jo ki amnya hai. Ticket cancel huye 24 ghante ho gaye hai per refund amount abhi tak account me jama nhi hua hai. Maine razor pay se payment kiya tha. Please solve this problem immidetaly
So please do the need full.

I booked a tatkal ticket from trtr tripunithura to bnc bangalore contnemnt on today 12.04.2018. But the amount is deducted from bank, but the ticket is not generated. I request you to kindly refund the amount at the earliest.
The transaction ref. No. Is igadhzruv8. I have been booked through irctc website. The train no.16525 date of journey 13.04.2018

I cancelled the following two tickets on 30.03.2018

Pnr: [protected] transaction id: [protected]
Pnr: [protected] transaction id: [protected]

The refund has not been credited in my bank account till 12.04.2018. My ticket id for complaint lodged with irctc is 8551192 dtd 05.04.2018. I am not getting any response from irctc any more. Please help me in getting the refund.

Satyendra narayan singh
[protected]@yahoo.co.in

I booked ticket on 6 April transaction id [protected], transaction failed but amount of 1600 was deducted from my account, please refund the amount of 1600 rupees, today it's 11th April, 3 working days have already passed, kindly refund immediately to my account, sometime your customer care people say it will be refunded in 3 days and then sometimes they say it will be done in a week, pathetic service.

Sir,
Due to respect of your kind information I beg to state that I had been cancelled a train ticket ( PNR No.-[protected]) on 2nd April which was booked from IRCTC website. But still now I did not get any amount in my debited account though IRCTC already refunded the amount on 4th April of cancellation ID no. [protected] & [protected] in your account. So please return the amount of 4845/- & 930/- as early as possible.
Thanking you,
Your's faithfully,
Kaushik Das Chowdhury

I have been using irctc id for booking tickets on line for travel of my self and family. Of late only 6 bookings are allowed per month on the plea that my aadhar card is not linked.

When i have uploaded my aadhar card, a simple reply is received from irctc with a comment "demographic data" not tallied.

I have my bank account, pan card, indian pass port, aadhar card and my name is one and the same every where except for the surname being full or short yalamanchili or y.

I request the concerned authorities to help me be

I booked a ticket from mtj (Mathura jn) to bsp (Bilaspur jn). Pnr no is [protected]. Due to train late more than 5 hours my family didn't travelled. I cancelled ticket & file a tdr for that according to irctc tdr rules (Cancelation id - [protected], & registration no[protected], but still now i did not get refund. My family has traveled another train on 4th jan from mathura to kolkta (Pnr no are-[protected] & [protected]).. I mailed them for refund but they didn't refund money.

Since last 15 days irctc air is not refunded my amount against flight ticket cancellation & till today there is no result under the tid - [protected]. This is the first time i got pissed off because of irctc. I regularly book my tickets from paytm, makemytrip or any other airlines site since i never faced these type of issues. I regret alot that i used your site for my booking. This is worst service.

I upendra bhatt has booked three tickets on 7 mar 2018 from irctc to travel from new bongaigaon (Nbq) assam to baurauni (Bju) bihar on 28 mar 2018 with capital express boarding on 28 mar 2018 at bongaigaon.
I did not get any message of train cancellation as i reached at bongaigaon on 28 the enquiry told me that train is cancelled and it is cancelled from last three days and it is cancelled today too. I faced lot of problem that day. Then i went to chief ticket inspector and asked him to write that train is cancelled it today and he wrote the same i have written proof of it. After this i asked enquiry again that should i fill tdr she told me that it is not necessary as train got cancelled your money will automatically be refunded.
Aftet this when i contacted to irctc they told me that train status is chart prepared and you should fill tdr because train might get diverted that day. But sir how could i know that day that train is diverted if everyone was saying that train got cancelled. Please raise my issue.
Pnr-[protected], [protected], [protected]
Date of journey - 28 mar 2018
Boarding - new bongaigaon (Nbq)
Train - 13247 capital express

I am also attaching file please find photos.
Regards
Upendra bhatt
Hellrider. [protected]@gmail.com

I have cancelled my flight ticket in 1st week of february, 2018 but still i am chasing irctc customer care to refund my amount.
I am receiving the same reply everytime, as quoted, since i cancelled my ticket"we acknowledge the receipt of your email and would like to inform you that your refund amount is under process".
It is quite frustrating. Legal action is required against there customer services.