Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I tried to book a ticket through irctc mobile app (transaction done by bhim app to [protected]@icici )but amount is debited and ticket is not booked now almost 3 weeks over then also refund amount is not credited still now . i sended 2 email to your 2 email id [protected]@razorpay.com, [protected]@razorpay.com regarding this matter. i didn't get any reply from your side ..Your helpline number is not working ...Your customer service is too bad

Uber india — lost - mobile phone [protected] & [protected]


Yesterday arround 12.30 pm i booked uber. The driver name is ajay and his vehicle last no. Hr 3653 left behind my samsung j5 prime smartphone lost in uber car in front of katevda, katewara, marigold school jattkhore road delhi, 110039 to amma gtb nagar c block new delhi. I got to know it about 15-20 mins later. When we called the on my phone he didn't pick up the call. Our lost phone is switched off since then. I am unable to contact the driver also.

My mobile no. [protected] and [protected] two sims were in my mobile phone. Please contact me this number [protected], [protected].

Hello i was booked a ticket date of 24/3/18 from gkp to jhansi in 11123 barauni - gwalior mail but train was late more then 3 hours. So passengers were not traveled. After that i filled tdr. Status is showing cr registered but amount not refunded till yet. It has taking so much time to refund the money, so please resolve this quickly.
Transaction id - [protected]
Pnr - [protected]

The quality of food available in the amritsar new-delhi shatabdi train has been substantially reduced. And in my recent journey that is today i was even more disappointed with the 3rd class quality of the teabags and milkpowder sachets that was provided. It was some brand never i have heard of and the milk powder didn’t dissolve in the water n the tea tasted like #. Its such a shame that the indian railways have resorted to such low standars of making money by giving passengers low quality stuff which we dont even know its safe to consume or not. So i would like to appeal that you should stop being cheap n provide people with quality food to make their journey better and not play with their health.

I have booked ticket from patna to new delhi on dated 02 march 2018 for dated 3 march 2018. But the train was delayed by more than three hours, so i have filled tdr on dated 3 march 2018.

And the refund request was repudiated giving a reason that someone was traveled on the day on my ticket.

I think this is totally fake reason bacause i have traveled by bus from muzaffarpur to delhi by travel point bus service.

So i want this issue to be resolved.

Sir,
Thi is all the information about the ticket which is below:
Pnr no:- [protected]
Transaction no:-[protected]
Transaction date:-23/03/2018
Date of journey:-07/04/2018
Train no:-12204 (Shc garib rath)
Journey source:-amballa cantt destination:-muzzafpur (Mfp)
Pessengermobile no:- [protected]
While i got the ticket through internet irctc app but i got one waiting and due to this i wanots able to travel and a per the rule of irctc. Irctc have to refund the amount but yet not refunds so, plz take a look on ths and refund my money back.

Date of cancellation: 22nd march 2018
Date of refund: 23rd march 2018
Refund amount : 1225
Refund reference no: [protected]

Payment option used: zaakpay pg

I didn’t receive the amount so far to my account. Please arrange refund immediately.

I was patiently waiting but no information so far. Tried sending a mail to customer care but no response...

Pnr: [protected]
Train: 12049 gatimaan express
Journey date: 02-apr-2018

The train was affected by the riots following the dalit bandh... The train was partially cancelled and was running more than 4 hours late from agra cantt... No information through sms was provided. I filed for tdr under "train late more than three hours and passenger not travelled.", however the same was denied as it was filed on the next day. Now how can i file the tdr 4 hours before the train journey as i had to travel that day and was not aware of the riots... Please look into this issue asap and refund me my money.

Dear sir, this is to inform you that i have booked 1 tickets online for my family member for the journey on 06/04/2018 from chennai tambaram to nagercoil through debit card and cancelled the tickets on 03/04/2018. The amount so assured to refund me is not credited into my bank account till date. Please do needful to refund the amount as early as possible

Dear sir

I have booked 1 tickets from irctc app from meerut to lucknow from nauchandi exp same returns which is cancelled on before 40 days i. E. 20 mar 2018 so ticket itself cancelled by irctc and amount refunded to zaakpay pg which is 1070 rs. Refund date shown irctc is 22 mar 2018. Cancellation id refund id - [[protected]] pnr no. -[protected] [] transaction id [protected]

Bijender kumar
[protected]

I booked ticket via irctc. When i cancelled my ticket it is showing refund amount transfered in zaakpack pg bank, but i booked my ticket through sbi net banking, so please give me information about this, and now how payment can be settelled through zaakpack.
I am submitting ticket detail below please provide information on this.
Thankyou
Transaction id:[protected]
Refund id:[protected]

Sir, today i.e 6/4/2018 I am travelling by Delhi Howrah Rajdhani Exp (Train No.12306, Coach No. B-4, Birth No.41-44) and as per yours services I was demanding for continental dishes but the catering staff of this train is denying the same and he told us that only Veg & Non Veg is available, not only this his behavior is also very bad. Pl. intervene and take appropriate action immediately. My Mobile No. is [protected].

Tucket ref no/ticket id-: #8562962
On 20 th march it ried to book ticket on train no-:22824 through payzap qr codescanning, unfortunately time out/ session out occourred. But money dedcucted from my credit card, then again i tried to book new tickts and i sucessfully done.
So for refunding query i contacted payzaap but they confirmed that they have sent money to irctc and provide the proof details, so please refund my money back asap.
1) approvalcode-: 000141 and rr code-:[protected]
2) approvalcode-: 000145 and rr code-:[protected]

Mobile no-: [protected]
Name-: debi mishra

Dear sir /mem
Irctc ticket cancal irctc refand don but my ac refand not don
Ticket cancal dt 23. Mar.2018
Irctc refand dt26. Mar 2018 ticket refand id [protected]
Pnr no.[protected] transaction id: [protected] ticket cancal transaction id [protected]
Amount rs.4200/- pls credi my sbi ac refand
Gpj file upload alredy mo.[protected]
Thanks

Hello! I booked a ticket on irctc on 30/03/2018 but cancelled it on 31/03/2018 for a reason.
I book them by debit card. After cancelling the train, rs.120 charged for per ticket cancellation.
It is today 06/04/2018 but the amount is not yet credited. I mailed them to [protected]@irctc.co.in but they did not respond.
There is no phone number i can call them directly. Now what to do? It is very disgusting. They are wasting time for no reason.

Traveling on koaa agc 13167 in 2 ac. It's the worst experience in last few years. The coach was dirty, floors partly cleaned only once during about 16 hours of travel. Bedding not up to the mark. Pillow damaged and unhygienic. Window panes broken and not clean.
Hawkers, tea vendors and catering staff from food plaza trespassing all too frequently until late night, from kolkata varanasi. The doors at the 2 ends of the compartment were not shutting properly.

Worst of all, the wash area is so ill kempt. Washrooms, useless to say that users are responsible for the condition, were unfit for use by any hygiene conscious person particularly females. Not even once was the toilet cleaned throughout the period of travel.
Why should i not expect a better service after having paid such a hey price for 2 ac.
And to top it all the train is unnecessarily delayed. No weather issues, no fog, no rail roko. It has become usual to expect and accept the delays in railways it seems.
I want to know how the irctc will compensate for the inconvenience due to lack of basic hygienic standards, maintenance, and unwarranted delays.
Regards

We are ten passengers with reservation on 02/04/2018 in train no. 15159 from varanasi city to raipur jn and onward journey reserved in 17481 for journey on 03/04/2018 upto bobbili for two passengers and upto visakhapatnam for eight passengers all in 3ac. Scheduled time of arrival of 15159 is 0610. But train arrived late by more than eight hours and 17481 already departed. At raipur jn, station manager expressed inability to allow hop to next train as our ticket is booked on internet. He said he would permit only for railway counter purchased tickets. Our request for refund by irctc denied stating ticket not cancelled/tdr not filed and time exceeded. We fail to understand why passengers traveling in a train to a station from where they require to board another train to reach destination should file cancel/file tdr. What is the use of such services if passengers have to be left to fend for themselves. How can indian railways permit different provisions for counter bought tickets vis-a-vis online purchased tickets. And who will pay for the deficiency in service which has caused not only distress but extra expenditure to buy new tickets as well. I think team in irctc is not understanding our problem which must be happening everyday in this route. May i request a logical review and instruct irctc to initiate refund action. Pnr no. S are [protected]; [protected]; [protected]

This is in regard to a ticked has been reserved in train no. 14115 from ald to lucknow having pnr no. [protected] on my name nirmal kesarwani through my internet railway id.
The train was scheduled to departure from allahabad junction at 23:45 hrs on 4th mar 18 but due to some issue the train was departed from allahabad junction at 02:55 hrs on 5th mar 14 due to which i did not travelled through train and filed tdr for the refund of my ticket through tdr reference no. [protected] as the train was late more than 3 hours.
First tdr was registered but further it was not approved by saying that the train was not late more than three hours.
Please check and do the needful for the refund of my ticket.

Regards
Nirmal kesarwani
[protected]
E-mail: nirmal.[protected]@gmail.com

Transaction id: [protected]
coimbatore exp(11013)
gr to sbc
booking date: 02 apr 2018

while trying to pay for booking this ticket, the money (rs 425) has been deducted from my acocount and even it showed successful payment by payu money, but the ticket didn't get booked and i lost my money for no reason at all. I humbly request you to take required actions on the corncered matter as soon as possible and arrange for a complete refund.

Thank you.

Pnr no : [protected]/trn id-[protected]
Refund id : [protected]
Refund date : 02.04.2018
Refund to : zkpy bank

I have cancelled my railway ticket on 29.03.2018 and refund by railway on 02.04.2018 but this amount is not yet credited to my account hence please verifyy and credit the same to my debit card account no which i have used while booking the ticket with bank of india.

Please do the needful

Email id : [protected]@gmail.com