Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear sir
I cancelled the ticket of pnr no. [protected] journey date 14 apr 18, class 3ac from ltt to ernakulam jn for 03 passengers on 06 mar 18, payments of rs 8205.00 was made through credit card but amount still not refunded. Kindly help me.

On more refund not received, pnr i forgot but rest information is as below :-
Date of journey - 24 mar 18
From ers to pnvl
Class 3ac
Train no. 12217
Passenger 1 kumar vivek m-32
Passenger 2 bharti priya f-32
Passenger 3 adishree f-7
Amount - rs 5010.00
If you able to find out pnr pse intimate me which will help me in future.

Regards
Kumar vivek

I suresh koolwal, book a ticket online on 16.03.18 for going to jaipur (Jp) to pnd on 09.042018 via train no. 18214 in second ac. You have charged rs.2000/- for 2 person from my yes bank a/c. Further the ticket under wl so that i cancelled it on 28.03.18. The pnr no. [protected] and id no. [protected]. Date of refund is not showing in the system. Please credit the refund amount at earliest.

I am waiting for canceled tickets refund from last two months. I have written 12 mails to irctc customer care but there's no progress. Earlier they were say that they have refunded amount but when i checked with my bank they said they have received said amount from irctc. Hence again i given all the details to irctc & they said we have forwarded your concern to respective department but still problem is solved amount is 2950. Earlier i was getting reply from customer care but now not getting clear reply also. I have provided my bank statement also as required by them for that period. Below are the pnr numbers
[protected] & [protected]

Hello
I am jaipal. My complaint is about there is no ladies coach in entire shrmskti express. Due to some emergency reason on 3rd april 2018 my sister came to delhi. So she decided to travel with general ticket from kanpur central (Ticket amount 155). But she not found a ladies coach in entire train so she move to general compartment but she not adjusted and decided to go in reservation coach and book a manual ticket by ticket checker (Ticket amount -370) but the ticket checker not provide her a seat. And have suffer from kanpur to delhi. She pay two ticket but no seat given by ticket checker inspite knowing that she is a lady. So my question is that why there is no ladies coach in entire train? Because in such amount we booked a tatkal ticket from kanpur to delhi. And why the ticket checker not provide her a seat afterall he fined her 370 rupees?

Train no -12451 ticket bill by checker number -887245
General ticket booked at counter number[protected].

Dear sir,

On 28/03/2018 due to server issue twice amount deducted (Rs-1323.42) from my icici credit card ending with '5025'.

After long time so many mails sent and tried to contact with customer care support, but didn't getting any response.

Ticket booking process from user id "disha_1245".

Kindly help me...

Regards,

Partha das
[protected]

Dear sir,
I have complained at surat railway police station dated 13/01/18 & got the fir - no-1206/2008 in this regards i have given more details like the mobile no, imsi no, imei no, cell, area, country, & operator of stolen mobile user to surat railway police with the help of pre loaded software in the mobile dated 23/4/08 in writting.
Till today i have not got a single feed back from their end

Regards,

Badshah k. Pathan

Dear zaakpay team,

Please note that i have booked ticked in irctc connect app on below dates, during the time of booking transaction was failed and amount deducted from my account but ticket not assigned.
Till now amount not refunded to my bank account, this is not fair,
Transaction details
1) transaction id: [protected]
Date: 20-mar-2018
Train no:16572/bidr ypr exp.
Amount: 405rs

2) transaction id: [protected]
Date: 03-apr-2018
Train:16572/bidr ypr exp
Amount: 405rs.

Bank reference
Ref:[protected] and ref no: 19mar0534
Ref:[protected] and ref no:02apr0534

Please take the concern and refund the amount to my bank account asap.

Regards
Ramesh

Hello,
I had to travel on train no 12024 on 2nd april 2018 from jsme to hwh. This train started from source pnbe 1hrs 40 min delayed and stopped in between at fatuah station for approx 10hrs. Since this train got delayed for such a long duration i was unable to reach hwh on time and due to which i missed my flight for onward journey to bangalore. Due to this i have to rebook next flight and it cost me approx 13k. Due to railways mistake and delayed train i simply lost 13k. Although it is not my fault. I request irctc to compensate the loss since i missed my flight due to train got delayed. For people like me 13k is huge amount and it is huge burden on my finances. Pnr no for my ticket is [protected].

Fw: fwd: tdr request repudiated through edr/ecrs
From: prakash thube on tue, 23 jan 2018 12:24:37 add to address book
To: 2 recipients | see details
Dear team,

Pl. Refer my trailing mail regarding refund for missed journey due to train delay.

Requested to confirm the status of refund.

Regards,
Prakash thube
[protected]

From: "prakash thube"
Sent: mon, 08 jan 2018 16:45:13
To: "[protected]@irctc.co.in"
Subject: fw: fwd: tdr request repudiated through edr/ecrs

Dear team,

I have filed tdr as per trailing mail as shatabdi from chandigarh to delhi was delayed by 1hour 10 min.

The arrival time of shatabdi at delhi is 15.35 hrs and actually reache ndls at 16.45 hrs. On dec.30, 2017.

Consequently, i was not able to board the mumbai rajdhani on dec.30, 2017 as rajdhani left at schedule time.

Requested to refund my ticket amount as per tdr filed in trailing mail.

Shatabdi pnr [protected] train 12046 doj 30-12=2017 c8-10 and name is prakash thube.

Regards,
Prakash thube
[protected]

From: "avanish u123dv58gj44y1ugvqm, vh per week topadhyay"
Sent: fri, 05 jan 2018 18:38:12
To: [protected]@rediffmail.com
Subject: fwd: tdr request repudiated through edr/ecrs


— forwarded message —
From:
Date: 05-jan-2018 6:18 am
Subject: tdr request repudiated through edr/ecrs
To:
Cc:

Dear customer,

The tdr filed against pnr number [protected] with reason train late more than three hours and passenger not travelled. Has been repudiated by system as per the indian railways refund rules https://www.services.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf

Reason for repudiation/rejection: null.

Please note that the decision about the amount of refund or rejection of claim is taken by system as per extant refund rules of indian railways and not by irctc.

The status is also available online and found under tdr history.

For any assistance please contact our customer care call centre or mail to [protected]@irctc.co.in.

This is an auto generated mail. Please do not reply.

—
With regards,
Customer care, irctc
[protected]@irctc.co.in

Dear sir
On 07/02/2018 by i r c t c web site i booked ticket pnr no [protected] (Train no 13022/mithila exp) journey date 28/03/2018 time 11:21 hr from bapudham motihari to howrah with my family 5 person & also booked ticket pnr no [protected] (Train no18645/east coast exp) journey date 29/03/2018 time 11:45 from howrah to visakhapatnam with my family 5 person.
From 15/03/[protected] mithila exp was regularly running late by 3 to 10 hours by scheduled departure time 11.21 hr so i booked on 20/03/2018 ticket pnr no [protected] (Train no 13158/tirhut exp) journey date 28/03/2018 time 14:40 hr with my family 5 person
On 28/03/2018 we reach bapudham motihari at 11:00 hr and ask equerry staff about 13022/mithila exp. At 12:30 hr equerry staff told me that mithila exp is running late and about to reach at station 14:00 — 14:30 hr
Then i fear that 13022/mithila exp is late so i can miss my train 18645/east coast exp on 29/03/2018 with my family 5 person
Then i filed t d r against pnr number [protected] by my smart phone and reach muzaffarpur and traveled pnr no [protected] (Train no 13158/tirhut exp) from muzffarpur to kolkata on 28/03/2018.

Here is also running status of 13022/mithila exp on 28/03/2018
https://enquiry.indianrail.gov.in/xyzabc/FullRunning?ࠠ ࠴rainno=13022&startdate=28/03/2018&journeystn=hwh&journeydate=29/03/2018&board...⇄ En-us

Tdr transactions details transaction id: [protected] train no./name: 13022/mithila express pnr no [protected]
Date of journey: 28-mar-2018 date of boarding: 28-mar-2018 date of booking: 07-feb-2018
From: bapudm motihari (Bmki) to: howrah jn (Hwh) boarding: bapudm motihari (Bmki)
Resv upto: howrah jn (Hwh) quota: general (Gn) class: third ac (3a)
Ticket amount:4775.0 ticket type:e-ticket
Passengers details
Name age gender status coach id berth no/ wl no
Rajan kumar jais 37 male cnf b2 50
Renu jaiswal 33 female cnf b2 51
Raj nandani jais 12 female cnf b2 53
Raj shivam jaisw 11 male cnf b2 54
Raj shuvam jaisw 11 male cnf b2 56
Tdr details
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 28-mar-2018 13:18:16 hrs tdr status cr repudiate cancellation id: [protected]
Tdr zone: eastern railway (Er)

Reason for tdr registration failed: invalid tdr timestmap : delay
I filed tdr in time but the reason of tdr registration failed invalid tdr timestmap delay what is this?
Rajan kumar jaiswal
Mobile — [protected]
[protected]@rediffmail.com

Name - mohan upadhaya irctc user id - moohaan12 mobile no - [[protected]] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself thank you.

I had made 2 transactions on irctc website on 24/01/2018 which failed but the amount was not refunded. The details are as follows
:irctc user id:drmbedi
Date of booking:24/01/2018
Date of journey:25/01/2018.
Rest of the details were mailed to irctc costumer care.
Despite having mailed to irctc [ ticket id irctc # 7993936, 8346457 and 8524386]no action whatsoever has been taken so far.

Sir,
I am happen to be the passenger for the train being run between vizag to tirupati i had booked two tickets in that train on 24.03.2018 from dvd to nlr.
Train no.22707 dt.24.03.2018 pnr no:[protected]. The train starts from visakhapatnam at about 22.05 hrs. And reaches nlr at about 8.30 a. M., the seating arrangements are so poor that the passenger hardly able to sit for few minutes but not more than that but the train run through the night and the old person suffers more, the train cleaning also not up to the mark, we have faced hell in travelling in that train, therefore i request the authorities concerned to look in to the matter and make arrangement as per the ticket amount being paid by the passengers and oblige submitted for proper action please

Subject: in complete refund

Dear sir
My pnr no is [protected] and transaction i’d [protected] traveling date is 27/03/2018 but train late almost 14 hours so we can’t travel after that i filed tdr but refund come only 1440 or ticket is 2165 so why not full amount come this is not my fault your train is so late that i can’t travel so please refund my full amount i also send you my tdr screen shot so please do needful thanks

Raghuvinder kumar jha

I have canceled my ticket on 15/03/18 and they are showing they have refunded my amount on 17/03/18, but i didn't credit to my account yet.
My pnr number is [protected] and my refund has been credited yet in my account. I am attaching a bank statement as well as my ticket cancellation history. I have complained regarding the delay in refunded to the national consumer helpline and my complaint number is 666278
Date of the journey - 07/04/18
Ticket cancellation date - 15/03/18
Train number - 12430
Source station - new delhi
Destination station - lucknow.

Hello respected, greetings for the day,
I am filling this complain regarding the fraud cases done by the indian railways services. I have booked by sleeper class ticket on waiting no 3, one month back. I have got the confirmation mail and sms by irctc for the same. Now today when i am checking the pnr status booking status has being altered by 51... Is this a kind of joke. Same case is done by my returning ticket also. Rac 71 has being changed to 74. I have attached the respective screens sort for the confirmation and reference.

I am frequent traveller but not agent.
As there is no direct train at the comfortable time, i have to book 2 trains tickets to reach my native for one way travel.
1. More than 6 tickets allowed in 1 login.
2. Could not book 2 tickets in tatkal before 12 pm in 1 login.
3. Most imp* if first train is getting late to reach the particular station, i will miss the second train, who is responsible for that.
* am missing my train because of railway dept only.
* next train should be there to my native - will it be? Or ladies should wait alone in the station for hours and hours.
* will i be getting reserved ticket on the next train??
* amount paid to irctc??
* there is no refund facility.
Irctc / railway department should get take complete responsibility if a train is late for just 5 mins too.

I had a confirmed ticket of lucknow mail (12229). Urgently i had to board train from shahjahanpur, third station of train. I am a 55 years old lady with health issues related to headache and knee pain. T. T. Gave my seat to someone else and even after soo much requests he didnt consider my case and i had to travel sitting at the floor. I am extremely annoyed by such service of irctc.

I have tried booking tatkal ticket in rajdhani bangalore exp via irctc site for 2nd april 2018 and the status was unsuccessful due to payment processing error so later i booked another tatkal and now both the tatkal ticket are confirmed and the balance has been deducted moreover irctc failed to send the confirmation of booking train status via its sms service. Please provide a solution.

I have booked a tatkal ticket on 15th dec,
2017 and date of journey was 16th dec, 2017.
For reason train delayed more than 3 hours and
The passenger has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet. Already more than 3 months gone past.
I am not sure what else i might be missing to
Get amount refunded. Please let me know what i
Can do further or else you can drop a mail to [protected]@gmail.com
Ticket details:
Pnr number: [protected]
Cancelation id :- [protected]
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date:[protected]
Tdr status: cr registered
Tdr zone: northern railway (Nr)
Warm regards,
Nitesh kumar singh
[protected]