Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hello! I booked a ticket on irctc on 30/03/2018 but cancelled it on 31/03/2018 for a reason.
I book them by debit card. After cancelling the train, rs.120 charged for per ticket cancellation.
It is today 06/04/2018 but the amount is not yet credited. I mailed them to [protected]@irctc.co.in but they did not respond.
There is no phone number i can call them directly. Now what to do? It is very disgusting. They are wasting time for no reason.

Traveling on koaa agc 13167 in 2 ac. It's the worst experience in last few years. The coach was dirty, floors partly cleaned only once during about 16 hours of travel. Bedding not up to the mark. Pillow damaged and unhygienic. Window panes broken and not clean.
Hawkers, tea vendors and catering staff from food plaza trespassing all too frequently until late night, from kolkata varanasi. The doors at the 2 ends of the compartment were not shutting properly.

Worst of all, the wash area is so ill kempt. Washrooms, useless to say that users are responsible for the condition, were unfit for use by any hygiene conscious person particularly females. Not even once was the toilet cleaned throughout the period of travel.
Why should i not expect a better service after having paid such a hey price for 2 ac.
And to top it all the train is unnecessarily delayed. No weather issues, no fog, no rail roko. It has become usual to expect and accept the delays in railways it seems.
I want to know how the irctc will compensate for the inconvenience due to lack of basic hygienic standards, maintenance, and unwarranted delays.
Regards

We are ten passengers with reservation on 02/04/2018 in train no. 15159 from varanasi city to raipur jn and onward journey reserved in 17481 for journey on 03/04/2018 upto bobbili for two passengers and upto visakhapatnam for eight passengers all in 3ac. Scheduled time of arrival of 15159 is 0610. But train arrived late by more than eight hours and 17481 already departed. At raipur jn, station manager expressed inability to allow hop to next train as our ticket is booked on internet. He said he would permit only for railway counter purchased tickets. Our request for refund by irctc denied stating ticket not cancelled/tdr not filed and time exceeded. We fail to understand why passengers traveling in a train to a station from where they require to board another train to reach destination should file cancel/file tdr. What is the use of such services if passengers have to be left to fend for themselves. How can indian railways permit different provisions for counter bought tickets vis-a-vis online purchased tickets. And who will pay for the deficiency in service which has caused not only distress but extra expenditure to buy new tickets as well. I think team in irctc is not understanding our problem which must be happening everyday in this route. May i request a logical review and instruct irctc to initiate refund action. Pnr no. S are [protected]; [protected]; [protected]

This is in regard to a ticked has been reserved in train no. 14115 from ald to lucknow having pnr no. [protected] on my name nirmal kesarwani through my internet railway id.
The train was scheduled to departure from allahabad junction at 23:45 hrs on 4th mar 18 but due to some issue the train was departed from allahabad junction at 02:55 hrs on 5th mar 14 due to which i did not travelled through train and filed tdr for the refund of my ticket through tdr reference no. [protected] as the train was late more than 3 hours.
First tdr was registered but further it was not approved by saying that the train was not late more than three hours.
Please check and do the needful for the refund of my ticket.

Regards
Nirmal kesarwani
[protected]
E-mail: nirmal.[protected]@gmail.com

Transaction id: [protected]
coimbatore exp(11013)
gr to sbc
booking date: 02 apr 2018

while trying to pay for booking this ticket, the money (rs 425) has been deducted from my acocount and even it showed successful payment by payu money, but the ticket didn't get booked and i lost my money for no reason at all. I humbly request you to take required actions on the corncered matter as soon as possible and arrange for a complete refund.

Thank you.

Pnr no : [protected]/trn id-[protected]
Refund id : [protected]
Refund date : 02.04.2018
Refund to : zkpy bank

I have cancelled my railway ticket on 29.03.2018 and refund by railway on 02.04.2018 but this amount is not yet credited to my account hence please verifyy and credit the same to my debit card account no which i have used while booking the ticket with bank of india.

Please do the needful

Email id : [protected]@gmail.com

Dear sir
I cancelled the ticket of pnr no. [protected] journey date 14 apr 18, class 3ac from ltt to ernakulam jn for 03 passengers on 06 mar 18, payments of rs 8205.00 was made through credit card but amount still not refunded. Kindly help me.

On more refund not received, pnr i forgot but rest information is as below :-
Date of journey - 24 mar 18
From ers to pnvl
Class 3ac
Train no. 12217
Passenger 1 kumar vivek m-32
Passenger 2 bharti priya f-32
Passenger 3 adishree f-7
Amount - rs 5010.00
If you able to find out pnr pse intimate me which will help me in future.

Regards
Kumar vivek

I suresh koolwal, book a ticket online on 16.03.18 for going to jaipur (Jp) to pnd on 09.042018 via train no. 18214 in second ac. You have charged rs.2000/- for 2 person from my yes bank a/c. Further the ticket under wl so that i cancelled it on 28.03.18. The pnr no. [protected] and id no. [protected]. Date of refund is not showing in the system. Please credit the refund amount at earliest.

I am waiting for canceled tickets refund from last two months. I have written 12 mails to irctc customer care but there's no progress. Earlier they were say that they have refunded amount but when i checked with my bank they said they have received said amount from irctc. Hence again i given all the details to irctc & they said we have forwarded your concern to respective department but still problem is solved amount is 2950. Earlier i was getting reply from customer care but now not getting clear reply also. I have provided my bank statement also as required by them for that period. Below are the pnr numbers
[protected] & [protected]

Hello
I am jaipal. My complaint is about there is no ladies coach in entire shrmskti express. Due to some emergency reason on 3rd april 2018 my sister came to delhi. So she decided to travel with general ticket from kanpur central (Ticket amount 155). But she not found a ladies coach in entire train so she move to general compartment but she not adjusted and decided to go in reservation coach and book a manual ticket by ticket checker (Ticket amount -370) but the ticket checker not provide her a seat. And have suffer from kanpur to delhi. She pay two ticket but no seat given by ticket checker inspite knowing that she is a lady. So my question is that why there is no ladies coach in entire train? Because in such amount we booked a tatkal ticket from kanpur to delhi. And why the ticket checker not provide her a seat afterall he fined her 370 rupees?

Train no -12451 ticket bill by checker number -887245
General ticket booked at counter number[protected].

Dear sir,

On 28/03/2018 due to server issue twice amount deducted (Rs-1323.42) from my icici credit card ending with '5025'.

After long time so many mails sent and tried to contact with customer care support, but didn't getting any response.

Ticket booking process from user id "disha_1245".

Kindly help me...

Regards,

Partha das
[protected]

Dear sir,
I have complained at surat railway police station dated 13/01/18 & got the fir - no-1206/2008 in this regards i have given more details like the mobile no, imsi no, imei no, cell, area, country, & operator of stolen mobile user to surat railway police with the help of pre loaded software in the mobile dated 23/4/08 in writting.
Till today i have not got a single feed back from their end

Regards,

Badshah k. Pathan

Dear zaakpay team,

Please note that i have booked ticked in irctc connect app on below dates, during the time of booking transaction was failed and amount deducted from my account but ticket not assigned.
Till now amount not refunded to my bank account, this is not fair,
Transaction details
1) transaction id: [protected]
Date: 20-mar-2018
Train no:16572/bidr ypr exp.
Amount: 405rs

2) transaction id: [protected]
Date: 03-apr-2018
Train:16572/bidr ypr exp
Amount: 405rs.

Bank reference
Ref:[protected] and ref no: 19mar0534
Ref:[protected] and ref no:02apr0534

Please take the concern and refund the amount to my bank account asap.

Regards
Ramesh

Hello,
I had to travel on train no 12024 on 2nd april 2018 from jsme to hwh. This train started from source pnbe 1hrs 40 min delayed and stopped in between at fatuah station for approx 10hrs. Since this train got delayed for such a long duration i was unable to reach hwh on time and due to which i missed my flight for onward journey to bangalore. Due to this i have to rebook next flight and it cost me approx 13k. Due to railways mistake and delayed train i simply lost 13k. Although it is not my fault. I request irctc to compensate the loss since i missed my flight due to train got delayed. For people like me 13k is huge amount and it is huge burden on my finances. Pnr no for my ticket is [protected].

Fw: fwd: tdr request repudiated through edr/ecrs
From: prakash thube on tue, 23 jan 2018 12:24:37 add to address book
To: 2 recipients | see details
Dear team,

Pl. Refer my trailing mail regarding refund for missed journey due to train delay.

Requested to confirm the status of refund.

Regards,
Prakash thube
[protected]

From: "prakash thube"
Sent: mon, 08 jan 2018 16:45:13
To: "[protected]@irctc.co.in"
Subject: fw: fwd: tdr request repudiated through edr/ecrs

Dear team,

I have filed tdr as per trailing mail as shatabdi from chandigarh to delhi was delayed by 1hour 10 min.

The arrival time of shatabdi at delhi is 15.35 hrs and actually reache ndls at 16.45 hrs. On dec.30, 2017.

Consequently, i was not able to board the mumbai rajdhani on dec.30, 2017 as rajdhani left at schedule time.

Requested to refund my ticket amount as per tdr filed in trailing mail.

Shatabdi pnr [protected] train 12046 doj 30-12=2017 c8-10 and name is prakash thube.

Regards,
Prakash thube
[protected]

From: "avanish u123dv58gj44y1ugvqm, vh per week topadhyay"
Sent: fri, 05 jan 2018 18:38:12
To: [protected]@rediffmail.com
Subject: fwd: tdr request repudiated through edr/ecrs


— forwarded message —
From:
Date: 05-jan-2018 6:18 am
Subject: tdr request repudiated through edr/ecrs
To:
Cc:

Dear customer,

The tdr filed against pnr number [protected] with reason train late more than three hours and passenger not travelled. Has been repudiated by system as per the indian railways refund rules https://www.services.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf

Reason for repudiation/rejection: null.

Please note that the decision about the amount of refund or rejection of claim is taken by system as per extant refund rules of indian railways and not by irctc.

The status is also available online and found under tdr history.

For any assistance please contact our customer care call centre or mail to [protected]@irctc.co.in.

This is an auto generated mail. Please do not reply.

—
With regards,
Customer care, irctc
[protected]@irctc.co.in

Dear sir
On 07/02/2018 by i r c t c web site i booked ticket pnr no [protected] (Train no 13022/mithila exp) journey date 28/03/2018 time 11:21 hr from bapudham motihari to howrah with my family 5 person & also booked ticket pnr no [protected] (Train no18645/east coast exp) journey date 29/03/2018 time 11:45 from howrah to visakhapatnam with my family 5 person.
From 15/03/[protected] mithila exp was regularly running late by 3 to 10 hours by scheduled departure time 11.21 hr so i booked on 20/03/2018 ticket pnr no [protected] (Train no 13158/tirhut exp) journey date 28/03/2018 time 14:40 hr with my family 5 person
On 28/03/2018 we reach bapudham motihari at 11:00 hr and ask equerry staff about 13022/mithila exp. At 12:30 hr equerry staff told me that mithila exp is running late and about to reach at station 14:00 — 14:30 hr
Then i fear that 13022/mithila exp is late so i can miss my train 18645/east coast exp on 29/03/2018 with my family 5 person
Then i filed t d r against pnr number [protected] by my smart phone and reach muzaffarpur and traveled pnr no [protected] (Train no 13158/tirhut exp) from muzffarpur to kolkata on 28/03/2018.

Here is also running status of 13022/mithila exp on 28/03/2018
https://enquiry.indianrail.gov.in/xyzabc/FullRunning?ࠠ ࠴rainno=13022&startdate=28/03/2018&journeystn=hwh&journeydate=29/03/2018&board...⇄ En-us

Tdr transactions details transaction id: [protected] train no./name: 13022/mithila express pnr no [protected]
Date of journey: 28-mar-2018 date of boarding: 28-mar-2018 date of booking: 07-feb-2018
From: bapudm motihari (Bmki) to: howrah jn (Hwh) boarding: bapudm motihari (Bmki)
Resv upto: howrah jn (Hwh) quota: general (Gn) class: third ac (3a)
Ticket amount:4775.0 ticket type:e-ticket
Passengers details
Name age gender status coach id berth no/ wl no
Rajan kumar jais 37 male cnf b2 50
Renu jaiswal 33 female cnf b2 51
Raj nandani jais 12 female cnf b2 53
Raj shivam jaisw 11 male cnf b2 54
Raj shuvam jaisw 11 male cnf b2 56
Tdr details
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 28-mar-2018 13:18:16 hrs tdr status cr repudiate cancellation id: [protected]
Tdr zone: eastern railway (Er)

Reason for tdr registration failed: invalid tdr timestmap : delay
I filed tdr in time but the reason of tdr registration failed invalid tdr timestmap delay what is this?
Rajan kumar jaiswal
Mobile — [protected]
[protected]@rediffmail.com

Name - mohan upadhaya irctc user id - moohaan12 mobile no - [[protected]] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself thank you.

I had made 2 transactions on irctc website on 24/01/2018 which failed but the amount was not refunded. The details are as follows
:irctc user id:drmbedi
Date of booking:24/01/2018
Date of journey:25/01/2018.
Rest of the details were mailed to irctc costumer care.
Despite having mailed to irctc [ ticket id irctc # 7993936, 8346457 and 8524386]no action whatsoever has been taken so far.

Sir,
I am happen to be the passenger for the train being run between vizag to tirupati i had booked two tickets in that train on 24.03.2018 from dvd to nlr.
Train no.22707 dt.24.03.2018 pnr no:[protected]. The train starts from visakhapatnam at about 22.05 hrs. And reaches nlr at about 8.30 a. M., the seating arrangements are so poor that the passenger hardly able to sit for few minutes but not more than that but the train run through the night and the old person suffers more, the train cleaning also not up to the mark, we have faced hell in travelling in that train, therefore i request the authorities concerned to look in to the matter and make arrangement as per the ticket amount being paid by the passengers and oblige submitted for proper action please

Subject: in complete refund

Dear sir
My pnr no is [protected] and transaction i’d [protected] traveling date is 27/03/2018 but train late almost 14 hours so we can’t travel after that i filed tdr but refund come only 1440 or ticket is 2165 so why not full amount come this is not my fault your train is so late that i can’t travel so please refund my full amount i also send you my tdr screen shot so please do needful thanks

Raghuvinder kumar jha