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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated May 2, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 159

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M
mehul patel1
from Vadodara, Gujarat
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refund is not given for accepted tdr on irctc train ticket

Website:irctc.co.in

I did not get any refund eventhough TDR accepted on IRCTC website. Ticket had been booked through ixigo app.

I had booked irctc train ticket (RS 340) through ixigo whose pnr no. [protected] journey was from ahmedabad to morbi on 14/02/2018., however train was more than three hours late and i had not do my journey and filed TDR on[protected]. TDR accepted on irctc website and status is also positive. TDR result show status like...
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S
ssssssssssssss
from Delhi, Delhi
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ticket is not booked and money deducted in my account

Address:208020

Dear sir/mam,
I am subhash singh. I was book ticket by irctc app at 05 Mar 2018 but ticket is not booked and money deducted in my account.
Last 10 days completed but refund not receive in my account.I am already Compalin in IRCTC Email.[protected]@irctc.co.in.with Ref(#8370385), Ref(#8370455).Now IRCTC is not responding to me.I am also Compalin in SBI Customer Care Exc.but they said money deducted to IRCTC app.Please Contact IRCTC...
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K
ketanmodi8887
from Ahmedabad, Gujarat
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misuse of my mobile no for irctc registration by some one else

Address:Gandhinagar, Gujarat, 382024
Website:[email protected]

Dear sir,

My name is ketan a modi

My mob no is [protected]

Aadhar no is[protected]

I want to register my mob. Number with irctc for online ticket booking

I have tried for this but the site says this mobile no. Is earlier registered

I have been never registered my mob. No

Some one else is using my mob. No

So i request...
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H
Himansu Behera
from Hyderabad, Telangana
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refund money

I was trying to book tickets on irctc through sbi debit card on 11th of march 18 but tickets didn't booked. Amont deducted from the sbi debit card. Irctc website is showing amount 645 rupees refunded to the bank name PAYTM M on 11th of march 18. But the amount 645 rupees not received till now.
Transaction id-[[protected]]
Transaction date-11th march 2018
Refunded amount - 645
Bank name - PAYTM M
My...
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S
sudy1221
from Kolkata, West Bengal
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not received the refund amount in my bank account after cancellation

Address:Hooghly, West Bengal, 712249

I have booked ticket via IRCTC Rail connect mobile app on 9 march 2018. pnr no. [protected] on train no. 18645 for the date 1 April 2018. But i cancelled the ticket on 10 march 2018 and IRCTC has refuned that amount on 12 march 2018. But it has not been transferred to my account. The total refund amount was 1215 rupees. my Transaction ID is [protected] and Cancellation ID is [protected] .I want u to immediately look into it and return...
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M
maxu_70
from Etawah, Uttar Pradesh
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money deducted but ticket not booked

I was booking ticket through irctc android app on 12 mar 2018. For the booking i was making payement thorugh mobikwik. Ticket didn't get booked however money has been deducted. The ref no for the same transaction is igadcfwsp2. Due to some technical problem it said session expired. When i checked my passbook it said money has been transferred to mobikwik. It is even registered in irctc failed transaction. I raised ticket to mobikwik as well...
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A
Avinashkuppili
from Hyderabad, Telangana
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ticket counter

Address:Srikakulam, Andhra Pradesh, 532185

Dear sir,
I am avinash from amadalavalasa srikakulam road (Che)
There are two e-ticket machines in ticket counter which were not working. On the other side that is mettakkivalasa, there is one e ticket counter which they are not at all opening. At the time of announcement of train status, as there is a single counter, lots of passengers were fighting at the counter. Earlier it used to be very easy to take the tickets but now...
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G
Gidda tataji
from Hyderabad, Telangana
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train ticket refund

Website:[email protected]

Dear Sir/Madam,

Greeting from UPI PAY app!

This is in reference to your e-mail.

We would like to inform you that transaction reference number:[protected] was successfully done from our side on same date and Your amount has been already credited to your merchant account i.e.(ICICI Bank)

We value your association with us and assure you of our best services.

BHIM &...
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M
madhav_emb
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theft in train

Address:560068

Hello sir,

This is madhav, i was travelling with my family from hospet to bangalore in hampi express train (Train num: 16591), in sl, s5 65 and 68 seats, on 12-mar-2018 (Yesterday).
My ticket details are with pnr nunm: [protected].

I was wearing a gold chain which was 1.5 tola (15grams).
At night i was wearing it, and by the time i woke up at yelankaha, in bangalore, i realized that there is no...
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A
amrit34018
from Bengaluru, Karnataka
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17310 water bottle mrp 15, train catering people charged 20

Address:Bangalore, Karnataka, 560083

I took a kinley water bottle on train 17310 departed from vasco on 12th march 2018, which mrp is written ₹15 but railway people charged me 20₹ saying that this is the cost. If want to buy then buy. I think this should not be happen, they are charging excess amount just because people need have no other option and even that train was late on that day, so these is compelete fraud . I Request you to kindly take strict action against . Even...
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R
Raghunath V.M.
from Chennai, Tamil Nadu
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sale of outdated bread

Address:Chennai, Tamil Nadu, 600078

Travelled by dd sbc-mas on 12/03/2018. Bought milk bread (Made by mr. Nanda’s mr. Bready) from shop on platform no. 6. Later on opening the pack at chennai yesterday., found that the use by date was 08/03/2018. Fungus had formed on the bread slices. The vendors should be warned not to sell products marked beyond use by date. Gullible passengers should not be taken for a ride. Fit case for consumer complaint?

Raghunath v....
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S
Shomita Mukherjee
from Agra, Uttar Pradesh
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no drinking water provision

Traveling by coimbatore tirupati express and there is no provision for drinking water either on the platform (Since it's too early 6 am) or on the train. The train does not have a pantry so i came thinking i could buy water on the platform. Asked the tt's and they simply shrugged. I was told i will get it on the next station. The train halts for a minute or 3 at the most. Am not sure if i have to get off and risk missing the train. Can't...
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I
Ishug290495
from Gurgaon, Haryana
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want refund of rs. 100

Address:New Delhi, Delhi, 110051

I am prafful gupta
I have account on irctc while i am booking train ticket from karnal to delhi my transaction was almost done but on the payment gateway service is unavailable but rs. 100 is deducuted from my bank account and that transaction was unavailable due to irctc error so i want my money back in my accout.
My irctc track id is: [protected]
Bank transaction id :[protected]
My registered email id is...
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Dears,

My user name in IRCTC is "easorey". I have paid INR 122 because my phone number is from Argentina but the website is not sending me the mobile verification code on my mobile. And, therefore I am not able to log-in into the IRCTC website.

Nobody answer me by e-mail and your phone is always busy, and when someone aanswers me the say the doesn't understand me and passed my call to another number where nobody...
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S
Shalu Chowrasia
from Kolkata, West Bengal
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ticket amount not refunded after transaction failure and cancellation

I booked tickets twice on IRCTC through PayTm. The first time I cancelled my ticket, the amount to be refunded for that is 2450/- and the second time the transaction failed but still the amount got deducted from my PayTm balance, the amount to be refunded being 4600. It has been 24 hours but the amount has not been refunded. I want my money to be refunded back to my PayTm or bank account as soon as possible. The refund status in the given...
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S
Sonujit
from Kolkata, West Bengal
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ticket cancelled but not refunded

Address:Kolkata, West Bengal, 712246

I had booked my ticket in taktal quota on 16th fed 2018 from bandel to ballia but was not confirm and cancelled automatically as money refunded within three days but till money not refunded in my savings bank account.
Details-
Pssnger name - j p gupta
A/c holder name - pradeep prasad.
Irctc user id-p270492
Pnr no - [protected]
Train no - 13105
Money deducted-445...
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K
Kaushik atul Joshi
from Mumbai, Maharashtra
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i have done spelling mistake while creating a new id

Address:Mumbai City, Maharashtra, 400064
Website:www.irctc.co.in

Name - kaushik joshi.. Irctc user id - kaushik2212 mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is kaushik. [protected]@gmial.com my original correct id is "kaushik. [protected]@gmail.com" kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself.. For open account n further verificatons related to accounts...
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R
raj chhotu aryan
from Indore, Madhya Pradesh
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for refund

When I was trying to book ticket on irctc on 10 march 2018 journey from gaya to kolkata and journey date is 21 april 2018 there is some network issue so that it had failed and status of payment will be settled (money will debited from account but my ticket has not booked) my transaction id[protected] sir I humbly request you to solve this problem...
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A
Ashish Anand 5175
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

re payment still not credited for failed and cancelled tickets

Address:411033
Website:irctc

Hi you can find details below:
Name :ashish anand
S. No. Transaction id transaction date cancellationid /refundid transaction type trans. Amt () refund. Amt () bank refund status refund date
1 [protected] 05-mar-2018 [protected] cancelled 1130.0 940.0 paytmsdk refunded 06-mar-2018
2 [protected] 04-mar-2018 [protected] failed 1130.0 1130.0 paytmsdk refunded 06-mar-2018
3 [protected] 04-mar-2018 [protected] ...
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S
Siva1487
from Jabalpur, Madhya Pradesh
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lost a purse in train

I was travelling from mangalore central to erode junction in train no 17605, maq kcg express, in b2 coach on 8/3/18. When i got down from the train i forgot to take my purse (Red colour) which has usb drive 16 gb (Sandisk) and also my bp tablets. The purse itself has my name in it (Sivaselvan). If you find it kindly contact me @[protected], [protected].

Contact address:
D384, gandhi adigal street, anna nagar, tennur, trichy...
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