Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear sir

I deeply regret to inform you that my irctc account has suspended with out any reason and proper information. I contacted many time to the customer care number and send en number of mails to [protected]@irctc.co.in but there is no proper reply and action. As a customer it is my right to know the reason for suspending my account with my knowledge.

When ever i am opening my account it shows that "booking are not allowed as your account has been suspended".
Kindly take necessary action at the earliest
My account user id is mkparakkal. My name is mohan kumar, mail id [protected]@gmail.com

I have cancelled ticket but no refund has been made till now. I had made one ticket of my wife named nayani singh from mumbai to raipur but due to some problem i had to cancel the ticket following which no refund has been made till now from irctc.
Transaction id: [protected] 26-mar-2018 [protected] cancelled
Date: 26 march 2018
I will be grateful i[censored] can help me get my refund. Pls help

I had booked my tickets through postoffice. I had cancelled my tickets before departure. Refund amount of money was 2380. When i went to take my refund they told me to collect the money from railway. Station. I went to the railway station after 4 days they told me u cant get the refund. Bcz im late. So pls help for getting my refund back. My train was ashram express 12915 on 11 march. My ticket no is 93151092 and pnr no is [protected]

During registration of rail connect app mistakenly registered [protected]@gmail.com my correct email is [protected]@gmail.com please help me to correction. My phone no verification and email verification could not done my phone no is [protected] and my user id is sindhu70 so i want to repace my email [protected]@gmail.com and put there new email [protected]@gmail.com

On 24 march 2018, i paid rs.2160 for reservation in gondwana express of 16 may from raipur to raigarh. The payment got settled but we did not got the seats because confirm berths were not allotted.
Thus, we paid the amount but did not got the seats.
I would like to request the concerned authorities to solve this problem as quickly as possible
Thank you.

Irctc refund mail
Dear Customer,
We wish to inform you that, with reference to refund against PNR Number [protected] /IRCTC Transaction ID [protected], an amount of Rs. 340.0 has been processed as per below details:
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:23-Mar-2018
Refund processing date:26-Mar-2018
Refund amount:340.0
Refund reference no:[protected]
Payment Option used : Credit & Debit cards / Net Banking / Wallet (Powered by PayU)

Hey good afternoon
I am irctc user yesterday I was trying to book a train ticket but due to Network problem the amount of Rupees, 521.80
Deducted from my SBI account number is [protected]
But the train ticket booking did not completed as be should.
So I humble request you to return my money to my SBI account as I given account number above.
Thank you
And I have screen shot of deduction message
That is Here.

Thank you for using State Bank Internet Banking. Your Transaction Ref No IGADEYVUC2 for Rs.510.0 on 27-Mar-18 11:14

Hi support team,
I had booked a ticket from agra to ndls for 14th feb., 2018. Date of booking is same.

For reason train delayed more than 3 hours and
The passenger has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else i might be missing to
Get amount refunded. Please let me know what i
Can do further or else you can drop a mail to [protected]@gmail.com
Ticket details:
Do transaction :- 14th feb, 2018.
Pnr number :- [protected]
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 14-feb-2018 09:28:08 hrs
Tdr status: cr registered
Cancellation id:[protected]
Tdr zone: northern railway (Nr)
Registration no:[protected]

Thanks in advance,
Arunima

Very worst service providing by irctc. New rule for booking tatkal tickets states that a person can only book one time only on one ip address, what if while booking a ticket the money got deducted and the ticket is not booked and if i try again it says "one time on 1 ip address". It happend to me all the time. My family have 6 members. I have to book 2 tickets with ur new rules. Again i face the same problem "one ticket on 1 ip address". What i have to do and how we buk the tickets through irctc. This is the grest service you are providing to the people. Should i blame your incompetent server or should i blame your rules?

I tried to book a online ticket from irctc but the ticket could not be booked but they debited the money. That money is still not refunded in my account after 7 days. Without booking ticket how they can keep money more then 7 days. They can debit the money from our account without even booking ticket and while refunding they need more then 7 days. It is ridiculous. There mistake and we have to pay. How much money they are keeping like this and taking interest on it from all over india!!!

I have been using irctc rail connect on my phone for 1 year. However recently when i try to use it amessage appears "unable to validate data please try later" since i have tried every hour of the day but it shows same message! I need your help to sort it urgently as i can not do any bookings.
I am registered on your irctc web for 5 years however it does not allow me to log in. Every time capcha is wrong or something.
Can you also sort it for me so that i can get on to book my journey.

I did reservation cancellation but amount 2915 not refunded against txn id [protected]. I did tru sbi but on site it showing refund bank as zkpy. Totally frustrated. Help please

Date of cancellation -13th march 2018
Pnr - [protected]

I posted on twitter and they asked to send bank statement etc. I sent all details but they are not refunding amount.

Too much fraud by government organization

I have cancelled two tickets on march 22, 2018 against pnr no. [protected] (Txn id [protected]) and no. [protected] (Txn id [protected]) respectively.

On march 26, 2018 i have checked refund history and it shows "refunded", with refund id [protected] (Rs. 855/-) & [protected] (Rs. 825/-).

But, it actually not credited my bank account till 2000 hrs of march 27, 2018.

Please look into the matter immediately and resolve the issue ensuring amount may be credited to my account.

Today i am traveling with my family from hyd to Delhi by Telangana express in B-4 seat no 13&14. I booked my meal (non-veg --egg). Vender charging from me (and everybody who ever booked meal) Rs-110/for non-veg(egg). And Rs-100/- for veg. Whereas as per IRCTC veg & non-veg rates are Rs 50/-& Rs 55/- . I called manager of M/s. Ambuj Hotels and Real Estate Pvt LTD the Licensee and ask rates, he told 50&55( veg& non-veg). He told that vender is wrong, after that both were justified that we are giving more quantity.but is was not like that, only one sabji was extra, that I don't ask from vender . Finally manager told me that you give Rs55/- only.manager name is Golu Singh & vender name is Rahul. if possible I will post their I card photos.its not fair, they are cheeting to us, our Rail minister & also our Prime Minister too. Suresh from Indian Air Force. 27 March 2018.

On 12 th march i tried to book a ticket on irctc website. While the transaction is going then after that i received that the transaction failed. But the money got debited from my axis bank account still i did not receive any refund. It's been15 days since i booked the ticket. Please look into this asap
Phone number [protected]
Account number [protected]

Sir/madam
I was booking a ticket on 27.03.2018 from nzm to kota for 28.03.2018 but while i was making the payment it showed that payment has been rejected by the bank. I have not been able to book the ticket but i have received a message that the amount of rs. 415 has been deducted from my sbi saving account with transaction ref no igadeytgu9 and per my net banking record an amount of rs. 426.80 has been deducted with ref no [protected]igadeytgu9. Kindly help me in getting the refund.
Regards
Surya prakash rathi
[protected]

Ticket details-
Pnr-[protected]
[protected]
Date of cancelation
19'03/2018
21/03/2018
Train no
11056
11015
Cancellation id
[protected]
[protected]
Refund amount and date by irctc to zaakpay
1890/- on date 22/03/2018
2750/- on date 24/03/2018
I cancelled my ticket on above mentiond date amount refunded by irctc ti zaakpay but that amount not credited to my bank account plz do needful

Hello,

I have booked e-ticket on 16th february 2018 in tatkal from mumbai central (Mmct) to nizamuddin (Nzm) in tatkal on 16th february 2018.

My pnr no. Is [protected]

Train no is 12903
My transaction id is [protected]

I have also oped for the vikalp option, after seeing lots of tatkal waiting on that train.

On 17th, my ticket was canceled due to nonavailability of confirming seat as the ticket was in tatkal.

See, the below screenshot, to ensure my above statement.

Even after cancellation, i did not receive my refunding amount. Please look into this issue, and initiate my refund.

City union bank - sb-[protected] (Saving account), praveen chandra jha

Waiting for your response. Please initiate my refund

With regards
Praveen chandra jha
[protected]

Yesterday evening i was attempting to book a ticket from chennai to kumbakonam. The ticket was not generated. I know i can book 6 tickets per month. This time it is the 7th ticket. So i need to provide aadhar verification.
I did the aadhar verification earlier few weeks back and i got the following result
Your aadhaar xxxx-xxxx-3822 has been verified successfully

So now i entered my aadhar number in the ticket and clicked makepayment
Now i am supposed enter the payment details like credit card number etc. The payment screen was not shown. Instead an error message saying the atleast one passenger should have verified aadhar. I am one of the passenger and my aadhar has been verified already as i said earlier in this post. Since i am denied the ability book a ticket inspite of the fact that i have entered my aadhar and registered also. I keep getting the "re verify" in the master list page again and again no matter how many times i deleted and re entered my correct aadhar number and gave sufficient time in days for the system to update the status as "verified" the system has refused to generate the ticket. If this is an issue from your side please address it as soon as possible since the same issue might be faced by more and more genuine users like me. Best regards, madhavan

We tried to book tatkal railway tickets in www.irctc.co.in. there were seats available but after every payment, the transaction failed but the money was debited.
This is so ridiculous. I don't understand what is wrong with the ticket booking system.
It was so annoying that it says "transaction dropped. No seats available" and the money is debited.
Please escalate and build a proper system for the users.