Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Re: [IRCTC #8394496] [IRCTC #8241821] Request for Refund PNR. [protected], [protected]

The above mentioned is the reference no of mail that has been sent to IRCTC email address atleast 7-8 times in last 2 months and have atleast called the customer care no more than 15 times every time I ask for the status of refund they ask me to mail and say the concern department will revert but till now there has been no reply there end.

Please share a alternative email address or phone no where I can get a positive reply on the status-of my refund its been more than 2 months I am chasing IRCTC and has been sharing my bank statement details every time I have mailed them ..

Thanks

Karan Gupta

Please find below the copy of the mail that I have shared after this mail I only get a auto reply ..

[protected]@irctc.co.in
To:
[protected]@yahoo.com

31 Jan at 3:38 PM

Dear Customer,

We would like to inform you that your below enclosed email has been forwarded to the concerned department.You will receive a reply in this regard shortly.

Thanks & Regards
Anuj Kumar
Customer Care
[protected]@irctc.co.in
Ph[protected]/23340000
www.irctc.co.in

Save trees. Travel on SMS sent by IRCTC or with Electronic Ticket on laptop/tablet.

[protected]-------- Original Message[protected]--------
Subject: Re: Re: Request for Refund PNR. [protected], [protected] [IRCTC #7882698] Fw: Request for Refund PNR. [protected], [protected] (REMINDER)
From: [protected]@yahoo.com
Date:[protected]:56:43+05:30
To: [protected]@irctc.co.in
[protected][protected][protected][protected]

Dear Sir/Madam

Please find the attachment of Account statement of corporation bank (Booking date to Till date) & This is inform you to we have not receive any refund given by you, This is request to you please check your side when you have give the refund b'cos i have already check in my bank.

The Detail is we have book 2 e-tiket Vide PNR-[protected], NDLS to CNB on Dated. 04/11/2017 Rs. 8180/-, and 2nd PNR-[protected], CNB to NDLS, on dated 04/11/2017, Rs. 4870/-, Both PNR/Ticket canceled on dated 18/12/2017,

And the refund amount as per shown your site 1st PNR-[protected] Refunded Amt. 6905/-, dt. 21/12/2017, 2nd PNR-[protected], Refunded Amt. 3820/- dt. 21/12/2017, but till date we have not revived any refund from IRCTC, So this is request you please refund amount as soon as possible.

Note: we have attach bank statement of both month (Nov, Dec-17)

Regard's
Karan Gupta
Cont. [protected]

From: "[protected]@irctc.co.in"
To: [protected]@yahoo.com
Sent: Tuesday, 30 January 2018 5:03 PM
Subject: Re: Request for Refund PNR. [protected], [protected]

Dear Customer,

Kindly note that we have refunded the amount as per the following details and it may take 3-4 working days for net banking/direct debit facility and 6 - 7 days in case of payment gateways after actual refund date, to be reflect in your a/c..

PNR: [protected] Transaction Id: [protected]
S.No RFND A MT STATUS SETTLEMENTID ACTUAL REFUND DATE REMARKS RFND TYPE BANK REFUND TXN ID
1 6905.0 REFUNDED [protected] 21-Dec-2017 Success Refund for Cancellation 084980

< td colspan="1" rowspan="1">[protected]
PNR: [protected] Transaction Id:
S.No RFND AMT STATUS SETTLEMENTID ACTUAL REFUND DATE REMARKS RFND TYPE BANK REFUND TXN ID
1 3820.0 REFUNDED [protected] 21-Dec-2017 Success Refund for Cancellation 085063

Please contact your bankers for confirmation with the given details.

In future you are requested to use the Refund status Tracking service Provided by the IRCTC. Select the 'Refund Status' link in the left panel under 'My transaction'. on the plan my travel page after you log in to www.irctc.co.in giving your user id and password.

Note : If still the refund is not reflecting in your account, we suggest you to send us the complete Bank statement (From Date of Booking to till present date) in PDF format so that we may assist you better.

Thanks & Regards
Anuj Kumar
Customer Care
[protected]@irctc.co.in
Ph[protected]/23340000
www.irctc.co.in[#7823223]

____________________________________________________________________
IRCTC never asks your personal bank account details through
call. If you received any call in this regard, please do not
share your bank related credentials.
____________________________________________________________________

[protected]-------- Original Message[protected]--------
Subject: Request for Refund PNR. [protected], [protected]
From: [protected]@yahoo.com
Date:[protected]:45:43+05:30
To: "[protected]@irctc.co.in"
Cc: Karan Gupta
[protected][protected][protected][protected]

Dear Sir/Madam

Please find the attachment of Account statement of corporation bank, This is inform you to, we have book 2 e-tiket Vide PNR-[protected], NDLS to CNB on Dated. 04/11/2017 Rs. 8180/-, and 2nd PNR-[protected]< /b>, CNB to NDLS, on dated 04/11/2017, Rs. 4870/-, Both PNR/Ticket canceled on dated 18/12/2017,

And the refund amount as per shown your site 1st PNR-[protected] Refunded Amt. 6905/-, dt. 21/12/2017, 2nd PNR-[protected], Refunded Amt. 3820/- dt. 21/12/2017, but till date we have not revived any refund from IRCTC, So this is request you please refund amount as soon as possible.

Note: we have attach bank statement of both month (Nov, Dec-17)

Regard's
Karan Gupta
Cont. [protected]

In order to file a tdr on kollam 18568 train, i filed shirdi train, so please help me to withdraw or cancel tdr, i have tried to cancel the tdr but there is no availbility to cancel tdr, so give me suggestion to my problem, below are the following details of me. Contact number -[protected]
Pnr of shiridi train no 17206-[protected] refernce number-[protected]. So please kindly give me suggestion to cancel this tdr.

I had cancelled my booked ticket on 15 mar and would get rs 625 as refund. I had booked my ticket through your portal and was assured of being refunded this amount within 3-4 days but even after these many days i haven't received the said amount in my bank account. My cancellation id is [protected]. Kindly do the needful at the earliest, i will be obliged. Thank you

I have cancelled my two tickets of the same train by PNR [protected] before one week. And the refund has not been credited in my account till now.
IRCTC customer care helpline is not working, No emergency no, nothg. This is how I think the govt is working for their customers. Very shameful.
I hope you will take some action and the refund will be credited at earliest.

Travelling through 12860 gitanjali express s6 coach. There is no electricity in charging ports. We are travelling far distance and there is very much problem we all passengers are facing.. Kindly fix it as soon as possible..
Railway is fir passengers comfort.. If charging is not available then why there is all online booking to show off?? Passengers suffering a lot standing all along..

Dear sir,

By mistake booked tkt of 16thapr instead of 17thapr for nagpur to delhi via irctc site. Instantly mailed to irctc for correcting same. But now they are charging rescheduling charges of rs4350, whereas tkt of next day is only of 2025. All other sites reschedule of free cost within 24hrs.
Kindly help. Is there any other forum where complain can be made regarding this.

Name - m maha deva,
Irctc user id - licmahadev
Mobile no.[protected].
I have mistaken in my irctc registration by entering the wrong email id. Wrong email id entered is [protected]@gmail.com. My original correct email id is [protected]@gmail.com.
I kindly apologize for entering wrong email id and support me to change correct email id or change by yourself.
I once again apologize for the wrong email id entered.

I wish to inform you that i carried out the following booking transactions at the irctc next generation site and the amounts were deducted in both the cases. However, the booking has not taken place. I did not get any message from irctc regarding booking on my email/mobile phone. Please look into this and inform me the status.

1.

Bank: state bank of india (Bhim / upi payment) —

Action date: 11.3.2018

Value date: 12.3.2018

Narration: razorpay — (Irctc)

Transaction id:[protected]

Amount: rs. 3, 611.80

Travel details: 4 adults and 1 child from bangalore sbc - ksr to udupi - ud — onward journey on 23.3.2018

2.

Bank: hdfc bank (Net banking)

Action date: 11.3.2018

Value date: 12.3.2018

Narration: razorpay — (Irctc)

Transaction id:[protected]

Amount: rs. 3, 721.80

Travel details: 4 adults and 1 child from udupi ud to bangalore sbc - ksr — return journey on 25.3.2018

I contacted [protected]@irctc.co.in two times by email. The ticket ids are: [irctc #8351707] and [irctc #8388601]. But i have not received the refund till now.

Please help me.

Mg gayathri

I had booked railway ticket but after that had cancelled the ticket and the problem is that in my railway account it's showing that money has been refunded but it had not been credited to my account so please check it..
And refund my money as soon as possible..

Account no- [protected]
Date of transaction- 6 march 2018
Refund ID - [protected]
Transaction ID- [protected]
Bank name- zaakpay pg
amount-1395
The above details is as per it showing in my railway account
So please kindly help me to resolve al this problem

I did not get any refund eventhough TDR accepted on IRCTC website. Ticket had been booked through ixigo app.

I had booked irctc train ticket (RS 340) through ixigo whose pnr no. [protected] journey was from ahmedabad to morbi on 14/02/2018., however train was more than three hours late and i had not do my journey and filed TDR on[protected]. TDR accepted on irctc website and status is also positive. TDR result show status like "CR Registered". however money has not been refunded by IRCT and ixigo. please refund the money. train ticket information is given in photo attached.

Dear sir/mam,
I am subhash singh. I was book ticket by irctc app at 05 Mar 2018 but ticket is not booked and money deducted in my account.
Last 10 days completed but refund not receive in my account.I am already Compalin in IRCTC Email.[protected]@irctc.co.in.with Ref(#8370385), Ref(#8370455).Now IRCTC is not responding to me.I am also Compalin in SBI Customer Care Exc.but they said money deducted to IRCTC app.Please Contact IRCTC website.No One Help Me and complete query.
Please give me refund in my account as soon as possible.

Regards-
Subhash Singh
[protected]@gmail.com
Phone No-[protected]
Transaction id-[protected]

Dear sir,

My name is ketan a modi

My mob no is [protected]

Aadhar no is[protected]

I want to register my mob. Number with irctc for online ticket booking

I have tried for this but the site says this mobile no. Is earlier registered

I have been never registered my mob. No

Some one else is using my mob. No

So i request you to cancel the registration with this mob no [protected]

So that i can register with irctc

Please do needful because i am the true owner of this mob. No, for proof,

I have submitted my aadhar no

My mob no is [protected] — vodafone gujarat circle

Pl do the changes

I was trying to book tickets on irctc through sbi debit card on 11th of march 18 but tickets didn't booked. Amont deducted from the sbi debit card. Irctc website is showing amount 645 rupees refunded to the bank name PAYTM M on 11th of march 18. But the amount 645 rupees not received till now.
Transaction id-[[protected]]
Transaction date-11th march 2018
Refunded amount - 645
Bank name - PAYTM M
My contact no is [[protected]]
Please resolve this issue...

I have booked ticket via IRCTC Rail connect mobile app on 9 march 2018. pnr no. [protected] on train no. 18645 for the date 1 April 2018. But i cancelled the ticket on 10 march 2018 and IRCTC has refuned that amount on 12 march 2018. But it has not been transferred to my account. The total refund amount was 1215 rupees. my Transaction ID is [protected] and Cancellation ID is [protected] .I want u to immediately look into it and return my refund as soon as possible.

I was booking ticket through irctc android app on 12 mar 2018. For the booking i was making payement thorugh mobikwik. Ticket didn't get booked however money has been deducted. The ref no for the same transaction is igadcfwsp2. Due to some technical problem it said session expired. When i checked my passbook it said money has been transferred to mobikwik. It is even registered in irctc failed transaction. I raised ticket to mobikwik as well as irctc but there is no response from any one of the merchant regarding the refund.

Dear sir,
I am avinash from amadalavalasa srikakulam road (Che)
There are two e-ticket machines in ticket counter which were not working. On the other side that is mettakkivalasa, there is one e ticket counter which they are not at all opening. At the time of announcement of train status, as there is a single counter, lots of passengers were fighting at the counter. Earlier it used to be very easy to take the tickets but now it became too worst..
Look into this and do the needful at the earliest

Dear Sir/Madam,

Greeting from UPI PAY app!

This is in reference to your e-mail.

We would like to inform you that transaction reference number:[protected] was successfully done from our side on same date and Your amount has been already credited to your merchant account i.e.(ICICI Bank)

We value your association with us and assure you of our best services.

BHIM & SBI PAY UPI Mobile App

Please advise to customers to lodge complaints through App only and through CMS or Mail.

SBI PAY UPI - Raise Dispute BHIM - Report Issue

For non-financial complaints send by mail to support.[protected]@sbi.co.in

Thanks & Regards

UPI Support Team

State Bank Global IT Centre

CBD- Belapur

Navi Mumbai.

VM

From: Gidda Tataji [mailto:[protected]@gmail.com]
Sent: 12 March 2018 16:26
To: SUPPORT UPI
Subject: Transaction refund

Sir I done transaction for train ticket through bhim upi transaction amount deducted but can't refund please rectify

--- Disclaimer ---
The information in this mail is confidential and is intended solely for addressee. Access to this mail by anyone else is unauthorized. Copying or further distribution beyond the original recipient may be unlawful. Any opinion expressed in this mail is that of sender and does not necessarily reflect that of State Bank group.
---

Hello sir,

This is madhav, i was travelling with my family from hospet to bangalore in hampi express train (Train num: 16591), in sl, s5 65 and 68 seats, on 12-mar-2018 (Yesterday).
My ticket details are with pnr nunm: [protected].

I was wearing a gold chain which was 1.5 tola (15grams).
At night i was wearing it, and by the time i woke up at yelankaha, in bangalore, i realized that there is no chain.
My gold chain was stolen.
Night just after train started police men came to s5, and informed to keep the windows closed (As they were supposed to inform passengers about it), they informed and took my details like name and phone nume, as a prrof for them self/their records. We closed windows and slept. But still this incident happened.
So kindly help me, with this case, to get back my valuable chain.

Regards
Madhav
[protected]

I took a kinley water bottle on train 17310 departed from vasco on 12th march 2018, which mrp is written ₹15 but railway people charged me 20₹ saying that this is the cost. If want to buy then buy. I think this should not be happen, they are charging excess amount just because people need have no other option and even that train was late on that day, so these is compelete fraud . I Request you to kindly take strict action against . Even a cup of tea costs me ₹10

Travelled by dd sbc-mas on 12/03/2018. Bought milk bread (Made by mr. Nanda’s mr. Bready) from shop on platform no. 6. Later on opening the pack at chennai yesterday., found that the use by date was 08/03/2018. Fungus had formed on the bread slices. The vendors should be warned not to sell products marked beyond use by date. Gullible passengers should not be taken for a ride. Fit case for consumer complaint?

Raghunath v. M