Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Respected sir/madam,
I booked today two railway e- ticket from panvel to thivim for 08/02/2017 and payment was successfully done through sbi debit card for Rs701 on POS SBIRCTC at IRCTC txn#[protected]. But after successful payment i do not get any pnr for this and again displayed on refreshing the page after few second i got a msg of reduced balance of 701 as discussed above, when i checked my plan history no tikcet was booked and amount was reduced from account.i thought it might be some error so tried it again and the same thing happened twice. So total 1402Rs were reducted from my account. what should i do now? kindly give instruction through e-mailid: [protected]@gmail.com or phone [protected]

Dear Sir/Madam,
I had booked 3 tickets from NDLS to ABS journey date 02.01.2017, but the train got late for more than 8 hours so i had filed a TDR . As per the rules the whole amount should be refunded but now the status of TDR is CR Repudiate. I tried contacting IRCTC through the number provided online but nobody is picking up the call.
kindly look into the matter.
PNR : [protected]
Amount : 2281/-

Dear SirMadam, ,

I m a regular buyer of railway tickets through my personal user account "HWH" of irctc since past 12 years. Yesterday and today when I intended to open my own account, I am encountered with problem of so called "invalid captcha" repeatedly though the same are clear combination of Capital alphabets and numerical. But now I find the message that my instant IRCTC Account now has been deactivated. As certain booked tickets are lying in the History Page and I still have not performed journeys, this situation put me in perplexed situation. My repeated attempt to get IRCTC technical team also could not fetch any result as phone rings are unattended. Under such circumstances, I request the IRCTC Team to come to my rescue immediately to save me from such puzzled situation.

with regards,
Arunabha Bhattacharyya
Research Officer
National Commission for Scheduled Castes
Govt. of India,
Kolkata

Transaction id: [protected]; [protected]; [protected]; [protected]. I booked tickets using my sbi debit card on[protected]. I cancelled on[protected]. Your site claim refunded on[protected] but the refund amount is not credited in my bank account. I do not have a PAYTM account but as per your site refunded to PAYTMAG. Every time I send a mail, an automated reply comes without any action. Complaint no. Assigned IRCTC # 4835192. MAHENDRA PRASAD.

This is to bring to ur notice that the vendor "hot chips" in Elmore railway station are the living example of daylight robbery for which the passengers are suffering . Railways should have notices the prices which they quote and the quantity of the food they offer . They are the worst people who don't even know to give proper respect to their customers . The prices are so high, even if we are ready to pay, these beggars are not even providing proper quantity of food . They are just authentic south Indian vendor and still they are providing south Indian food so high price, even in north india v get south Indian foods cheaper than this . I really want the concerned authorities to take proper action against them and help passengers to provide foods at subsidized or.nominal rates . Even I got to hear the same worst reviews from one of the railways employees working in the station that time . This is not the voice of single person . This may just be the initiative .

I have booked ticket for me and my family (total ticket 3). On the day of journey only one ticket went confirmed, so I have canceled my plan of journey and filled the TDR for all the three tickets (1 confirm and 2 waiting).
But till now I have not received my refund amount. Railway is declining my request by giving another reason. I have tried to reach them on mail/twitter but not getting satisfactory answer. Below are all the details:
Ticket Details

Transaction ID : [protected] PNR No. : [protected] Train No. & Name : 12780 / GOA EXPRESS
Date of Booking : 15-Feb-2016 Class : THIRD AC Quota : GENERAL
Date of Journey : 19-Mar-2016 From : GWL To : PUNE
Boarding At : GWL Date Of Boarding : 19-Mar-2016 Reservation Upto : PUNE
Scheduled Departure : 19:45 Hrs

Passenger Details

Sl. No. Name Age Gender Status Coach Seat / Berth / WL No
1 NITESH 30 Male RLWL 7
2 ANTIM 27 Female RLWL 8
3 SUBHASH 65 Male RLWL 9

Fare Details

Distance : 1283 KM
Ticket Fare : Rs. 3925.00
Service Charge : Rs. 45.80
Total Fare : Rs. 3970.80 *

==================
TDR request:
Dear Customer,

We wish to inform that your request for refund against PNR Number [protected] for reason "Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel.", has been received and the Reference No for this is :[protected]

======================
Refund status:
REFUND STATUS

Ticket/Journey Details
Registration No.[protected] PNR No. [protected]
Journey Date 19/03/2016 Class 3A
Train No. 12780 Train Name GOA EXPRESS
Station From GWL Station To PUNE
Boarding Point GWL Reservation Upto PUNE
Ticket No. 0 Quota E
Date of Booking 15/02/2016 Total ticket fare(Rs.) 3925
Transaction Id [protected] Pass/Warrent No. 0

Passenger Details
Name Gender Age Book Status Current Status Conc. Code Quota Refund Claim Reason
NITESH M 30 W/L 7 B1, 14 RLGN AC FAILURE

TDR Details
TDR Date 21/03/2016 00:37 TDR Filed at Stn

Registration and EDR Details
Case Registration Date 25/03/2016 Case Registered at Office SOUTH WESTERN RAILWAY
Dealer Id UBLDAVID Dealer Alloc. date 26/MAR/2016
Top Sheet Generated YES Topsheet Gen. date 26/MAR/2016
Assigned to Inspector Id Report Submission Date
EDR Fed Date Refund Status REPUDIATED

Refund Details
Refund Repudiation Date 01/04/2016 Refund Amount (Rs.) 0
Repudiation Reason TTE/GUARD CERTIFICATE NOT OBTAINED/SENT

Dear Sir/Madam, I had booked a ticket from ANVT to BGP journey date 08 JANUARY2017, but the train got late from more than 1 DAY.I had filed the TDR on the nect day at Mon, 09 Jan 2017 17:13:33 HRS.The status of TDR showing CR Repudiate.I was waiting for the train but the train got late so much so I have filled the TDR little late.Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. PNR: [protected].

Kindly check this issue and refund my amount.

I booked two tatkal tickets from thalasherry to chennai on 1st and 2nd of january 2017 which was failed due to payment settled late and reservation failed And my money was debited from my account . The amount is rs 2600 for both tickets. Irctc site is showing that the amount has been refunded to bank the very next day. But the money has not been credited to my bank account . I have been waiting for this money since last two weeks. Transaction / refund ids of two tickets are [protected] [protected]. Please take this subject seriously or should i approach any other way

Respected Sir/Madam,

I was booking a Railsway 2 ticket from using my debit card, sum reason canceled 2 tickets in 11/01/2017 PNR NO IS [protected], [protected] and amount is 1102.36, 2837.55 but till date not return amount
I am trying to Chennai irctc's helpline number but there is no response.
what should I do.
Please help me.

Regards

R.Nanthakumar
Erode
[protected]
[protected]

Transaction id:[protected]
Pnr no [protected]
Train no./name:12296 / sangha mitra ex
Cancellation id:[protected]

And

Transaction id:[protected] pnr no [protected] train no./name:12836 / ypr hatia exp
Cancellation id:[protected]

I had cancelled my ticket at 13 jan but still i am waiting for my refundable money and i have urgent to book another but no money in account. So please refund my money as soon as possible.

Dear sir(s),

We booked one train ticket bearing PNR No. [protected] on 14.01.2017, through internet banking and credit card as the netbanking was failed at the time of transaction. it shows two time the payment debited from the respective banks. which one is authorised by you what about second payment. can you refund the second amount. Kindly do the needful.

I am not used to book tickets online that frequent. Also, not even aware of rules in detail for cancellation. I was travelling to kutchh 5 days back with my family, one out of four tickets were not confirmed. Many people suggested me that online tickets, if are not confirmed, are automatically cancelled and refunded. So, i did not take any step at that time. But, right now, as i see, there is no refund or ticket cancelled, and irctc executive told me that we are supposed to manually cancel ticket/file tdr within 72 hours of departure of train. Also, we can do it only if we get certificate from ticket checker that the ticket is cancelled (While tc did not tell me any such thing on train while checking ticket). I do not know, if i am travelling for 5 days, and if i do not have internet facility, how am i supposed to cancel the ticket. I lost my money, because of my partial knowledge and not properly communicated information by irctc or it's employee. Do not know, what to do now.

Sir, We were trying to book railway tickets as per details provided below. The amount was debited to my account but ticket was not generated:

Passenger Names:
1) Mr. Venkateswara She 2) Mrs. Radha Shenoy and 3) Miss. Vinoo Venkatesh
Date on which booking tried: 14th January 2017 around 15.24
Date of Journey: 3rd March 2017 from Ernakulam Jn.(ERS) To Tirupati (TPTY)
Train No &name: 12625 / Kerala Express
Amount Debited to my Account: Rs.2281.26 under transaction particulars: TO ECM/3636/Irctc PayTM/Irctc ( Though booking was tried on 14th January, the amount was debited dated 16th January as 14th and 15th January were Bank holidays)
Bank Details: Federal Bank Ltd, M.G.Road, Kochi-682011
Savings A/c.No. [protected]
A/c. Holder; Mrs. Radha Shenoy
Bank IFSC Code: FDRL 0001238
My Contact: [protected]@gmail.com Mob:[protected], Tel: [protected]

My Name is Javed Istak Khan, & my bank account is with bank of maharashtra having Account no -[protected] and my IFSC code is MAHB0000982. I had booked the ticket on 26/12/2016 from Mumbai CSTt to lucknow junction of Pushpak Express train no 12534. I had try to punch my ticket 2times, But both the times my balance get deducted RS605+605= 1210. But the ticket is not get generated both the times, but my balance get deduct from my account. So todays date is 16/01/2017 till now i had not get my both the refund. My transaction ID is [protected] of first time and second transaction ID is [protected]. So i request you to please check it, and please provide me my refund as earlier as possible. i Hope your good office will do the needfull & oblidge.

Hi team,

I mistakenly entered wrong email address while registration, so now it is not allowing me to login
Account : manojt1970
Name : manoj tekawde
Correct email address : [protected]@gmail.com
Incorrect email address : [protected]@gmail.com
Request you to please change the email address for the irctc account.

Please assist
Manoj tekawde

Traveling from CDG to BRC my luggage is stolen from seat no B2, 51.
As described by co passenger, a fair tall thin guy boarded the train in NDLS and got down at NZM station.
My luggage was under seat and I was sleeping on upper birth, on coming down around 9am I found my luggage missing.
Got information from co passengers regarding the man who had come up

PNR: [protected]
Ph. [protected]
Email: shreya.[protected]@gmail.com

I had booked a ticket on 8th-Jan-2017 in 12101 / JNANESWARI DELX from
Mumbai(LTT) till Bilaspur(BSP) as I-ticket. Its been more than 8days and
the tracking id of the ticket is [protected]. I have not received the ticket yet.
Delivery service: Overnite Express Ltd
I tried to contact the IRCTC service but the no body is giving clear answer about the status. I need to get the ticket so that I can travel to the destination on the booked date.
Please help.

15/01/2017 .. tvc to ern.. Train number 06029.. pnr [protected]... My seat number is 2, I wished to sit on window side because I'm felt like uncomfortable., where on the seat no one is there.. at the time ttr came and said a bad word... This is the service provided by central government... Really it's disgusting, , I'm leaving him simple it's because of his role ..

Hi support team,
I have booked a tatkal ticket from rsr
To szm for Saryu Yamuna express (train no. 14649) on 13th oct,
2016 and date of journey was 14th oct, 2016.
For reason train delayed more than 3 hours and
The passenger has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status is turned to cr registered, but the
Amount is not refunded yet.
Please let me know what i
Can do further or else you can drop a mail to [protected]@gmail.com
Ticket details:
Do transaction :- 13th oct, 2016
Pnr number :- [protected]
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 14-oct-2016
Tdr status: cr registered
Transaction id: [protected]

Warm regards,
Rashid

I had booked air tickets under transaction id [protected] pnr no. Yvkds from delhi to aizwal and aizwal to delhi for 07.01.2017 and 10.01.2017 respectively. As my returned flight from aizwal to kolkatta was for 10.01.2017 and kolkatta to delhi for 11.01.2017, the tickets from kolkatta to delhi dated 11.01.2017 were got cancelled on 01.01.2017. I requested to irctc for refunding the cancellation amount and full details of fair charged and cancellation charges charged by them. Various e-mails were sent but no response. I also contacted over telephone but they replied that they are neither having any details of fair nor to let me know the date by which amount of refund shall be credited to my account. Being an psu employee, i preferred to book air tickets through irctc but now i feel that i had committed mistake. The staff sitting at irctc are not good in behavior. I also advised by me employer i. E. Punjab national bank to submit the details of fair charged and amount of cancellation charges.

In view of the above and hardship felt by me i request your goodself to provide me the following information immediately so that i can get reimbursement from my employer:

1. Fair charged from aizwal to kolkatta under flight no. Ai-712 dated 10.01.2017 and pnr no. Yvkds
2. Fair charged from kolkatta to delhi under flight no. Ai-763 dated 11.01.2017 and pnr number yvkds
3. Cancellation charges charged by you for the ticket kolkatta to delhi dated 11.01.2017 under pnr no. Yvkds

While booking the air ticket your office has charged rs.36537.00 on account of delhi to aizwal and aizwal to delhi tickets.

Shyam lal goyal
[protected]
[protected]@rediffmail.com