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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated May 2, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 288

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A
ayushscorpop
from Allahabad, Uttar Pradesh
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Not got refund till date

Address:226010
Website:www.irct.co.in

Hello,

I had booked ticket dated :[protected] Delhi to Akbarpur Kafiyat Express PNR NO.[protected]...and that too got cancelled, but since that period demonitisation (NOTEBANDI) was going on as directed by Indian Govt. so i was asked to fill the form of TDR and amount to be refunded back on my bank account ...not even me but all the fellow passengers who cancelled there tickets did the same ...but sadly i have not received...
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C
Chaitanya Chowdary
from Bengaluru, Karnataka
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Refund for TDR for PNR number 2226434367 if train late for more than 3 hours

Address:Hyderabad, Andhra Pradesh, 500037
Website:www.irctc.co.in

I have booked ticket in IRCTC website for Secunderabad to Bangalore City for 04th January, 2017 for train 22692 Rajadhani Express. On 4th of January The origianal schedule departure of train from secunderabad railway station is 18:50 but the actual departure is 1:00 AM on 5th January. The train is late for 6 hours. So i have filed a TDR on the 04th Evening itself and i have chosen other train to reach bangalore. They have sent me a mail on...
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M
Manya Gongo
from New Delhi, Delhi
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My money has cut from my account, but my ticket is not booked yet

I Ngana Gongo and Manya Gongo booked 3 ticket from irctc application, but my ticket is not cut but my money is deducted from my account, and I paid Rs 2082 but my ticket is not booked nor message came. I have to go journey tomorrow. So please reply me as soon as possible, my train no. is, 12002 Bhopal shatabdi train from new Delhi to Agra cant
My mobile - [protected], [protected]
How can this can happen ?? Fraud......
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S
shardanand thakur
from Dimapur, Assam
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Tdr status - cr repudiate ..please help to get refund

Address:847201
Website:IRCTC

Transaction id [protected]
pnr no [protected]
train no 12570
Dear sir/mam
I booked a two ticket online on irctc for alahabad jn to darbhanga jn on 19th December. My journey date was 4th of january . but due to train running late for more then twenty hour so tried to cancel ticket on irctc but it was showing that its too late for this transaction..after that i filed tdr on 4th january evening time for which...
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M
mech.engg.debashish
from Kaithal, Haryana
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Cancelled e-ticket amound not yet refunded back

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:www.irctc.co.in/eticketing

Sir / Madam,

My name is Debashish. I have booked sleeper class ticket in UTTAR S KRANTI (train no=12446) from SHMATA VD KATRA (SVDK) to NEW DELHI (NDLS), journey date = 08-dec-2016 which I cancelled online on 6-dec-16.
The refund status shown on website that the amount has been refunded but I didn't get the amount on my account yet. I checked my bank account details several times but no amount received. I have asked...
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Address:New Delhi, Delhi, 110001
Website:www.irctc.co.in

Dear sir,


I have booked a ticket from habibganj to h. Nizamuddin on 26 nov 2016. Due to personal reasons i have cancelled the ticket on 02-dec-2016. The ticket has been cancelled successfully, and in the cancelled ticket option it is showing (Still) "sent to bank" but amount still not refunded back to the account. I have asked to contact ubi bank branch. They have told me that amount not received by bank.
br...
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A
Achiket Singh
from Delhi, Delhi
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Tdr case registered; money not refunded in 5 months

Address:Patna, Bihar, 803215
Website:www.irctc.co.in

Dear sir,

My name is achiket singh. I booked my ticket on 20 aug 2016 in tatkal quota from varanasi jn (Bsb) to barh jn (Barh) in train no. 13050/asr hwh exp.
The train was running late for more than 3 hours so i filed tdr and i didn't travel on my ticket.
Below are details ticket.

Date of booking - 20 aug 2016
Date of journey - 21 aug 2016
Booked in - tatkal quota
From varanasi...
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M
mayank7388
from Varanasi, Uttar Pradesh
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I can't see my pnr no and booked ticket.

Address:Kanpur, Uttar Pradesh

Reserving the ticket display shows session expired "transaction failed" with sbi atm card in online payment. But acc balance says payment has been made with rs 1153.36 for two peoples.
Dakshin express
Travel date 28/01/2017
Tranansaction id [protected]
Route jhansi to secunderabad.
How can i see my pnr no...
These work has done from a cafe....
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M
madhulij
from Durgapur, West Bengal
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Money deducted but ticket is not generated

Address:Sundargarh, Odisha, 769007
Website:www.irctc.co.in

For online booking of railway tickets, i have use my sbi atm card no-[protected] on 03.01.2017 vide bil/[protected] but ticket was nt generated, so i wait for 1day but i was not received ticket after that i check all reveiws of irctc, that i know in that kind of situation it is refunded in 3-4days & i have to travel on 8.01.2017 ao again i book a ticket on 04.01.2017 & that time pnr is generated. But since 5days left but money is refunded...
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J
jamesjc07
from New Delhi, Delhi
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Catering

This is an incident i would like to describe when i was travelling from delhi to bengaluru in Karnatak Samparkranti express.
i saw the food being thrown out on tracks from the train after the lunch was over.
i was asleep so went to pantry to get some food then i saw this.the worker threw about 50-70 packets in front of me.
as i was hungry i asked for one instead of throwing, paid for it. asked to save one for later till...
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S
swainhare
from Chennai, Tamil Nadu
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Update email id

Address:Chennai, Tamil Nadu, 600018

Hi,
This is for your kindly information that, wrongly i have mentioned my e mail i'd - [protected]@gmail.com in my irctc account user id - hkjhili. Which one is, i am unable to use for now.
So i request you to, please update my new email address in my account, which details is mentioned below.
E mail : [protected]@gmail.com
Aadhhar no :[protected]
Mobile : [protected]
If is there...
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R
raghu20
from Chennai, Tamil Nadu
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TDR on irctc

Address:600119

Hi,

I booked the train ticket (Pnr no [protected]) for the journey on mon jan 02 23:25:00 ist 2017.
But my train was delayed more than +6hr and same info was announced at railway station as well.
Also at the same time spot train info showing train may delayed 12+ hr. So i took another train and i filed tdr (For pnr no [protected]) before train departure at that station.

But tdr status showing as...
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S
sundarcumi
from Patan, Chhattisgarh
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Train reschedule

Address:Chennai, Tamil Nadu, 600100

My husband had booked on 07th oct’16 my ticket vide pnr number [protected] and on 03rd jan’16 vide pnr no.[protected] for train number 12658 and date of journey is 04.01.17 total of 5 persons and the departure time was 22:40

On (04.01.17) when i reached the railway station around 10.15 pm with my family including 76 year old mother, 2sons and my husband. I saw the message that the train was rescheduled to 05.01.17 at 6.30...
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P
PD Yohannan
from Bengaluru, Karnataka
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Unable to get lower birth[e-ticket]

Address:560043
Website:IRCTC mobile application

I am a 63 year old senior citizen and despite the train (Garib Rath)having over 240 available seats and me giving lower birth as a preference on the Garib Rath train, I got a side upper confirmed seat.

I booked an e ticket through the IRCTC application and this is the 2nd time that this is happening.

Please consider the difficulty that people like me go through as senior citizens.

My PNR number...
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E
exservicemen
from Kodlipet, Karnataka
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Net banking payment

Address:Uttara Kannada, Karnataka, 581411

I had booked train Tatkal ticket on1/1/2017 through net banking from HUBLI Jn to DADAR .My transaction was shos failed on 01 January 2017 . But, Amount of fare Rs 495/-(Rupees four hundred ninety five only) has been deducted from my account No [protected] (Syndicate bank ) as POS PURCHASE txn
at 70012920 IRCTC 77858. Cheque No[protected]. Kindly refund the said amount to my account at the earliest please....
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C
Chandana123
from Mumbai, Maharashtra
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Money not refunded

Got the below error while booking tickets. My amount is debited but ticket is not booked. Please revert my money back to my account ASAP

Rejected from Bank. [ Transaction Id: [protected] ]
You can choose another payment option and try again.
I am calling on IRCTC customer care numbers and no one is receiving the call nor replying to this mail...
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S
sahani.hwa
from Mumbai, Maharashtra
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Bina ticket book kiye bina hi mere account se paisa cut gaya

Address:Mumbai City, Maharashtra, 400097
Website:Irctc

My user id is bokps9634 hai
Aur maine 23 dec ko ticket book kiya pahi baar book kiya to ticket book nhi hua aur account se paisa cut gaya aur dubara book kiya to ticket nikal gaya lekin firse paisa cut gya account se mai ticket cancell kiya to paisa return aagaya lekin jo ticket book nhi hua uska paisa cut gaya hai wo aaya nhi aaj 15 din ho gaya abi tak mere account me paisa nhi aaya hai...
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K
kamalaxi jakati
from Bengaluru, Karnataka
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Refund of amount of rs. 1313 for which no ticket us confirmed.

On 5.01.2017, I tried to book online ticket through IRCTC app from Bangalore to belgaum and the amount of Rs. 1313 was deducted from my account I.e. SBI internet bank., but no ticked was generated. Instead it redirected me to make re-payment as the previous payment was failed. So again I booked my online ticket for rs. 925. This time the online ticket was generated and the amount of rs. 925 was also deducted. Till today no information has...
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C
chods
from Mumbai, Maharashtra
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Regarding all brokers

Address:400068
Website:mumbai

I know there is no use of this complaint...bcoz sadly had to say its india and i truely feel irtc system is fully corrupt...i dnt knw wen you people will start taking action n wen u will change system...my complaint is, i went thrice to remove reservation ticket near( dahisar east)post office but daily i have seen same people standing in Q ...i came thrice but every time my number use to be on sixth...people hav complaint mny times but no...
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D
deepudeepak22
from Guna, Madhya Pradesh
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Service charge

Address:Bhopal, Madhya Pradesh, 462016
Website:irctc

I have pay my ticket through freecharge and there will be not showing of any service charge applicable but they deduct my money for service charge and not showing in my transaction history, thats why i am totally unsatisfied with your policies. if you have to aplly sc then say it loudly otherwise why are you making fool those peoples ... so i[censored] have to take servive charges then show in all tckets u have no right to hideit from the customers...
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