Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I had booked a ticket for Habibganj to Mumbai in Kushinagar Express, which was supposed to arrive on 5th December at 12:12 pm but instead the train didn't come and so I filed a TDR for my confirmed reservation of PNR No. [protected] as train more than 3 hours late and passenger didn't travel. But I have still not received the refund for that TDR. Some two weeks back, I dropped an email to [protected]@irctc.com. I received a reply that my TDR was forwarded to CR Railway authorities on 24 December and they were yet to receive my refund.

I dropped a mail 4 days back again enquiring about the current status to which I have received no reply till date.

Please assist me to take up this grievance.

Hi,

My user id is heena_525 and this is regarding my ticket ID "4758415".

I had booked 2 tickets on 10 Dec, 2016 from -
ANVT to GHJ for 5 Feb 2017
GHJ to DLI for 9 Feb 2017
Total amount to be refunded : Rs 1880

But the amount had been deducted from my ICICI account and the tickets didn't booked. So i request you guys to please refund the amount of Rs.1880 into my ICICI account.

It's been a month and still the team didn't refunded the amount. Is the way of solving the problem?

I need this problem to be solved asap else i will complaint to higher authority.

I travelled by shatabdi 120011.C6/24 from new delhi to chandigarhon 19/1/17.it started 2 1/2 hours late.no tea was offered in the 1st 2 hours.the foldable tray was extremely dirty and was not cleaned inspite of my requestcutlet was unpalatble. only 1 spoon was providedfor butter jam nd making tea.after quickly clearing away our trays the boys started offering tea coffee sandwithes on payment.if you cant provide good quality food why not make catering optional.otherwise the amount you charge is cheating the customer.i filled a feedback form too

Date of the Incident - 22.01.2017
Full description of the Incident - Online rail ticket booking through IRCTC, ticket booking process two time but process error coming & ticket not book, but amount 5791 /- debit my account then we try again for booking then booked the ticket & amount debit again.
Desirable resolution of your Complaint - Request a refund

Drawn the POS ID : 364515 our state bank of india account No.-[protected] My Name is RAJESHBHAI BABUBHAI JETHAVA ( document not available )

I booked tickets from Delhi to SVDK for 11th March on Jammu mail. I tried booking the tickets thrice but the first two times the were not booked but the money got deducted from my account..same happened when I tried booking tickets from Jammu to Bareilly for 13th March from himgiri express.
My email id is [protected]@gmail.com
Mob no..[protected], [protected]
All the bookings were done through IRCTC official app... please look into this matter and revert back to me.
All this happened when I was trying to book lower birth tickets.

Hope that I'll get my refund soon.

Thanks,
DEVANSH PASRICHA

On 17/12/2016 I had tried to book a ticket from irctc with transaction number [protected]. Which was unsuccessful attempt. But it's refund is still pending and not reflecting in my bank account. On irctc portal it is showing that the refund is credit on 20/12/2016 but there is no such transaction on that date in my account.
i tried to call many times on various irctc numbers but nobody responded the call. i sent them the issue with the email but only ticket for complaint was generated the issue did not resolve.

I booked ticket in Train No.- 22824 from bokaro steel city(BKSC) to Bhubaneswar (BBS) on 28-Dec-2016. The train was more than 12 hrs late. On 27-Dec-2016, I filed TDR before actual departure yet not received the amount. When I checked my TDR status it was written as CR REPUDIATE. It is requested to look into the matter and clear the amount as soon as possible.

The necessary details are as below,

Reason to file TDR : Train Late More Than Three Hours and Passenger Not Travelled.
Train no. 22824
PNR No : [protected]
Date of Journey: 28-Dec-2016 3AC

They Suddenly suspended my irctc online ticket booking account and no one is responding through email or provided contact no's. i have 4000rs in my irctc wallet. i want the amount to be refunded to my bank account or the account to be activated immediately. I would like to know the reason for account suspension.

The customer support is worst and no one respond through emails and contact no's provided in irctc contact us page.

Email : [protected]@gmail.com

UserId: saiorkrish

My recent journey through Rajdhani Express (Down 12423) was very unpleasant. I have found that the quality and the quantity of food as well as the behavior of catering staff is pathetic. No continental food has been served. No liquid soap in toilets and the toilets are too dirty to defecate. No cleanliness inside the coach. Many of my fellow passengers have been served with dirty towels, dirty bed sheets, and dirty pillow covers.

IBM Vikas jotangiya travelling from Surat to vasai on date 20-01-17 III m barmer yeshvatnpur Express and I took a local super fast ticket from ticket Window and then I request TC to give me ticket for AC if possible then he gave me his seat in B8 coach seat no - 7.. but when I reach there there is already a passenger and the Coach attendant name Renu singh was there he told me that there is no seat vacant here and he hit me and thorough my luggage out of birth...Then Renu sing and two other coach attendant misbehave with me and hit me very badly...Sir this is not the method to behave with passenger... Please sir please I request you to please transfer them and take strict action against them...

I am a student and belongs to MP. I was about to travel from Bhopal to Chennai in Tamil Nadu express on 8-JAN-2017, With PNR no. [protected]. But since Train was 18.30 Hrs Reschedule from its original departure(Actually train was 30 Hrs late but I don't have a screenshot of that since I have it for 18.30Hr so I am claiming for that), and I have to reach, now I contact with IRCTC on phone call even I have recording for same, The guy on phone told me to File TDR you will get full refund, hence I filled and booked another ticket in Jaipur Madras Express on[protected] with PNR no. of [protected], but they rejected my TDR as they are telling that you cross the limit of filing TDR, the guy on phone only told me to file why should I bear the loss even though I didn't travel on that train.

kindly Have a look on it

Date of the Incident - 14.01.2017
Full description of the Incident - Online rail ticket booking through IRCTC, ticket booking process two time but process error coming & ticket not book, but amount 1590 /- debit my account then we try again for booking then booked the ticket & amount debit again.
Desirable resolution of your Complaint - Request a refund

Drawn the POS ID : 330003 our Indian Bank Account No [protected] My Name is Deendayal Urmaliya ( document not available )

I have bought two tickets worth ₹ 260+ Service charge 23 on 02.10.2016 from irctc online ticket booking system for travelling from Balasore to Howrah on 23.10.2016. The train was cancelled on that day but the amount eas not refunded to my bank account.The ticket details are as follows:

PNR No: [protected]
Train no and Name: 12074, BBS JAN SHATABDI, Transaction id: [protected]
Boarding at: Balasore, Resv upto: Hwh

Subhadip Chatterjee
Mobile no: [protected]

I have booked a E-ticket for two (2) person in sleeper class through IRCTC on date (20.01.2017) from HWH to RANCHI for journey on 24.01.2017.But unfortunately after debiting my amount of Rs.500/- from my bank account, the IRCTC E-Ticket has not been generated- Mail or Sms in Registered mobile.After that the IRCTC-site became Logged out after entering OTP.

The IRCTC Ticket Transaction ID- [protected].

So you are requested to generate either E-ticket, or to refund my debited amount in my Bank Account immediately.

Take this matter as very URGENT.

Thanking you,

Yours faithfully,
DHEERAJ KUMAR
MOB NO - [protected]

I, Jayant kumar wanted to book a ticket of jan shatabdi express/12059 on 17 jan. unfortunately i book the ticket twice, both the time money was cut from my account to irctc. But confirmation message would not come to my number and i had to face a day delay reaching my destination. And still my money was not refunded.
Please do something needful. Otherwise i have to take a step further.
Thank you
Jayant kumar
Mob.- [protected]

I have registered for an account online, account id: kpod2kpod2. I have received and entered my email OTP which has been accepted and I have emailed [protected]@irctc.co.uk numerous times with a copy of my passport to ask them to acitvate the account but with no success. I am a UK resident and do not have an Indian mobile number so cannot receive the mobile OTP. Please can you help? Is there a problem if so what can I do to fix it? My email is [protected]@aol.com, passport photo attached.
regards Kevin O'Donoghue

Dr, Sir
Please consider my request and I booked the tickets through online
Ceyten. But money is not the ticket was booked. Many times you do this
Excluding cash still has not reached me. History refund on my ID
On 15 January 2017 and the date of payment of the bout as the money is returned. I want my money immediately to my bank account. Framed on money transfer
02 January 2017 and until today there is no one answer. Number telephony contacts are available to give me the right solution. It's your duty. Please
Now most humbly request you to look into my request.
Thanks
Regards
Customer
(Thirupur)

ID NO : SRISENTHUR
PASSWORD : SENTHIL21
Transaction Id : [protected]
TRANSACTION BANK : SBI
A/C NO : [protected]
HELP ME

Hi Concern,

I just debited Rs. 1461.50 in my saving A/c[protected], to IRCTC online train ticket booking, please do refund on priority.
Hence, I booked through credit card attached booked another ticket for your reference. Booked Merchant Ref. No. [protected]

Canceled Booked Merchant Ref. No. [protected]

Regards,
Manoj Dubey
[protected]

Train no: 12624. Going from Trivandrum to Katpadi Junction. No of passengers : 5. Coach A2. Seat no: 34.There is no pantry car. And there are no vendors for food during dinner time. No IRCTC employee came asking for dinner order. We got down in Ernakulam Town station searching for food because the train stopped very far away from the food stalls on the platform and it is impossible to walk from the compartment to the foodstall and get on to the train with in 10 min of halt time. And we had to run along the platform in search of food and by the time we got food from a vendor the train started moving and we could not get the change for our money because we ran to the compartment. Such a blunder by IRCTC for not providing any dinner in the train or not stopping the train for longer time in any station to fetch dinner or not stopping the train near any food stall. Buying a second class A/C ticket paying so much and had to travel without dinner. I request authorities concerned to take serious action on planning food arrangements in trains without pantry cars.

Hello IRCTC,

Seriously pathetic and goof service by IRCTC and no revert on emails and even customer care too. on 17th jan 2017 i have had booked ticket from tirupathi to secundeabad, however money[810.50] has been debited but still not received.

Transaction ID: [protected] Train No./Name: 12769/SEVEN HILLS EXP Date of Booking: 17-Jan-2017
Date of Journey: 27-Jan-2017 Date Of Boarding: 27-Jan-2017 Date of Arrival: 28-Jan-2017
From: TIRUPATI (TPTY) To: SECUNDERABAD JN (SC) Boarding At: TIRUPATI (TPTY)
Resv Upto: SECUNDERABAD JN (SC) Quota: GENERAL (GN) Class: SLEEPER CLASS (SL)
Payment Status: Payment Settled Bank Name: Credit & Debit cards / Net Banking / Wallet (Powered by Paytm) Reservation Status: Not Booked
Transaction Amount:810.0 No. of Adults: 2 No. of Children: 0
Ticket Type:E-ticket

FOLKS, please share me escalation matrix from irctc team and how to escalate.

BR,
sunilkumar K
[protected]@gmail.com