Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hello IRCTC,

Seriously pathetic and goof service by IRCTC and no revert on emails and even customer care too. on 17th jan 2017 i have had booked ticket from tirupathi to secundeabad, however money[810.50] has been debited but still not received.

Transaction ID: [protected] Train No./Name: 12769/SEVEN HILLS EXP Date of Booking: 17-Jan-2017
Date of Journey: 27-Jan-2017 Date Of Boarding: 27-Jan-2017 Date of Arrival: 28-Jan-2017
From: TIRUPATI (TPTY) To: SECUNDERABAD JN (SC) Boarding At: TIRUPATI (TPTY)
Resv Upto: SECUNDERABAD JN (SC) Quota: GENERAL (GN) Class: SLEEPER CLASS (SL)
Payment Status: Payment Settled Bank Name: Credit & Debit cards / Net Banking / Wallet (Powered by Paytm) Reservation Status: Not Booked
Transaction Amount:810.0 No. of Adults: 2 No. of Children: 0
Ticket Type:E-ticket

FOLKS, please share me escalation matrix from irctc team and how to escalate.

BR,
sunilkumar K
[protected]@gmail.com

I was booked ticket from IRCTC website travelling date was 6th Jan 2016 train no. 18501 VSKP GIMP EXP. from Badnera Junction to Ahmedabad Junction but the train was cancelled and diverted as per inquiry station master told that train coming after two hours in Akola station but train was also cancelled from Akola also I was filed a TDR but still waiting for Refund. For this reason I was missed my connecting train from from Ahmedabad to Ajmer and also filed the TDR but I got msg that TDR repudiate this is very hactic when I am traveling with my parents and both are senior citizen. I spent my 3rd AC and 2AC money which is around 9000 Rs.but still waiting for the refund
BD to ADI train no. 18501 PNR: [protected]
ADI to AII train no. 16210 PNR: [protected]

Money deducted Rs. 622 from my Bank account on POS [protected] at irctc_PayTM txn#[protected]...But the company is refusing such deduction and not agreeing to return the money in my account.The ticket booking company had been contacted earlier through mail and they responded the way previously mentioned.There is no option of cashback in the account through PayTm merchandise pls look into the matter

Respected Sir/Madam,

I apply for the TDS but refund amount not provide till now . Details
of TDS as under, In the online mode / Payment system you are ready
aware this digital situation in the crises of Market Note. So, i
therefore request you please send TDS amount as soon as possible.

TDR Transactions Details
Transaction ID: [protected]Train No./Name: 12310/RJPB
RAJDHANIPNR No [protected]
Date of Journey: 03-Dec-2016Date Of Boarding: 03-Dec-2016Date of
Booking: 02-Dec-2016
From: NEW DELHI (NDLS)To: PATNA JN (PNBE)Boarding: NEW DELHI (NDLS)
Resv Upto: PATNA JN (PNBE)Quota: TATKAL (TQ)Class: THIRD AC (3A)
Ticket Amount:2355.0Ticket Type:E-ticket
Passengers Details
NameAgeGenderStatusCoach IDBerth No/ WL No
NAVEEN PRAKASH 26 Male CNF B3 14
TDR Details
Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled.
TDR Filing Date: 04-Dec-2016 06:07:20 HRSTDR Status CR
RegisteredCancellation ID: [protected]
TDR Zone: EAST CENTRAL RAILWAY (EC)Registration No:[protected]

Sir,
I was booking one tatkal ticket on 23/12/2016 for the journey from chennai to delhi, due to technical reason ticket was not booked but amount of Rs.[protected]/- as fare charges + 12/- as bank charges) had been deducted from my saving account on the same date. Till now i have contacting so many times to IRCTC Customer executives by mails or on call but they are not resolving my problem and always says that it will take 48 hours to refund the amount into your bank account and they also demanded my bank statement from 23/12/2016 to 10/01/2017 and same i shared my bank statement to them on 12/01/2017 ( from 21/12/2016 to 10/01/2017 which was issued by bank on 12/01/2017). Almost one month has been left but they are returning the said amount into my bank account.
I am sharing with you some information for necessary action
IRCTC Ticket ID:- [IRCTC #4850890] & [IRCTC #4934502]
Transaction ID:- [protected]
email ID :- [protected]@gmail.com
Sir please help me out

Thanking You

Hem Chander
[protected]
[protected]@gmail.com

I HAVE BOOKED TICKET FROM CHENNAI TO CALICUT ON 11 JAN. TICKET WAS NOT CONFORMED. I GOT MAIL FROM IRCTC ABOUT REFUND ON 13 LIKE THIS.Dear Customer,

We wish to inform you that your ticket against PNR Number: [protected] has been cancelled successfully. The refund amount of Rs. 430 will be refunded back to your respective account shortly.
IHAVE SENT MAIL TO IRCTC THEY GAVE GIVEN TICKET ID ticket ID [IRCTC #4935157].

SO FAR NO REFUND. PLEASE GIVE REFUND.

Sir I'm loyalty user Im BANI SINHA sir mari user I'd Jo service.irctc.co.in p login hote the vo kal se migrate show kar rahi h mari user I'd (BANI1982) h...sir so please mari ko thik kar ke vapic mare I'd jaisa the vaise hi kar do Jay...

Id-BANI1982
NAME- BANI SINHA
Member ship no-[protected]
Email id- [protected]@gmail.com
Sir so please resolve my problem
Thinku

I tried booking a ticket in the irctc website for 4 times and for the ffour times it said trassanction failed but i dondnt get my money back or neither the ticket really need my money back and i lost lik 580 rupees from my debit card and 180 from my credit card and they are not answering my calls i tried like formany timesbut no answer i tried contacting loacal railways but they said the issue is with irctc so gpo deal with it

I have booked railway tickets from irctc and payment done through freecharge wallet. Payment was detected but tickets were not booked. I want refund for above maintain transaction. It was not the first time I had issue with freecharge. This happens very much. But i dont get refund till now. Request you to refund my money as it is 24 days already but i don't get the payment.

This is regarding Pnr [protected] of Train no. 12269, Scheduled departure from Nagpur 20:45 DOJ : 16/1/2017.

A day before the journey, We got the message from DM-IRSMSA about rescheduling of the train for 17/1/2017.
So due to the said rescheduling, we planned to cancel our journey and cancelled the ticket on 15/ 1/2017 at 21:47
You are requested to refund the full amount of fare which should be Rs 6490 and not Rs 4860 As per your message on 15/1/2017 at 21:48.
Kindly do the needful and inform us about the action taken from your part.

Regards
Arihant Jain

Kerala railways has become completely unreliable interms time. Even after the inception of double lane within the state it becomes intoleratable to experiance train reaching stations an hour late. It is simply, transparency and an obligation from railways to inform passengers of the delay the may incur. And as a common man with basic understanding, how can trains on rails get delayed even with double lane and personnels incharge of monitoring its flow. What the hell is happening?

I have booked the 1 train ticket from ahmedabad to surat on journey date of[protected] by irctc.co.in online ticket.my account with irctc.co.in in name of [protected]@gmail.com.on 17th january. the website have shown the availability and i have proceed for the payment of ticket.But The amount has been deducted and ticket has not generated. i have recieved the message in my registered mobile by bank showing the amount has deducted for tickets. PUR/IRCTC APIN/New Delhi // Seq No[protected].

The deducted amount is Rs:115

Respected sir/madam,
I booked today two railway e- ticket from panvel to thivim for 08/02/2017 and payment was successfully done through sbi debit card for Rs701 on POS SBIRCTC at IRCTC txn#[protected]. But after successful payment i do not get any pnr for this and again displayed on refreshing the page after few second i got a msg of reduced balance of 701 as discussed above, when i checked my plan history no tikcet was booked and amount was reduced from account.i thought it might be some error so tried it again and the same thing happened twice. So total 1402Rs were reducted from my account. what should i do now? kindly give instruction through e-mailid: [protected]@gmail.com or phone [protected]

Dear Sir/Madam,
I had booked 3 tickets from NDLS to ABS journey date 02.01.2017, but the train got late for more than 8 hours so i had filed a TDR . As per the rules the whole amount should be refunded but now the status of TDR is CR Repudiate. I tried contacting IRCTC through the number provided online but nobody is picking up the call.
kindly look into the matter.
PNR : [protected]
Amount : 2281/-

Dear SirMadam, ,

I m a regular buyer of railway tickets through my personal user account "HWH" of irctc since past 12 years. Yesterday and today when I intended to open my own account, I am encountered with problem of so called "invalid captcha" repeatedly though the same are clear combination of Capital alphabets and numerical. But now I find the message that my instant IRCTC Account now has been deactivated. As certain booked tickets are lying in the History Page and I still have not performed journeys, this situation put me in perplexed situation. My repeated attempt to get IRCTC technical team also could not fetch any result as phone rings are unattended. Under such circumstances, I request the IRCTC Team to come to my rescue immediately to save me from such puzzled situation.

with regards,
Arunabha Bhattacharyya
Research Officer
National Commission for Scheduled Castes
Govt. of India,
Kolkata

Transaction id: [protected]; [protected]; [protected]; [protected]. I booked tickets using my sbi debit card on[protected]. I cancelled on[protected]. Your site claim refunded on[protected] but the refund amount is not credited in my bank account. I do not have a PAYTM account but as per your site refunded to PAYTMAG. Every time I send a mail, an automated reply comes without any action. Complaint no. Assigned IRCTC # 4835192. MAHENDRA PRASAD.

This is to bring to ur notice that the vendor "hot chips" in Elmore railway station are the living example of daylight robbery for which the passengers are suffering . Railways should have notices the prices which they quote and the quantity of the food they offer . They are the worst people who don't even know to give proper respect to their customers . The prices are so high, even if we are ready to pay, these beggars are not even providing proper quantity of food . They are just authentic south Indian vendor and still they are providing south Indian food so high price, even in north india v get south Indian foods cheaper than this . I really want the concerned authorities to take proper action against them and help passengers to provide foods at subsidized or.nominal rates . Even I got to hear the same worst reviews from one of the railways employees working in the station that time . This is not the voice of single person . This may just be the initiative .

I have booked ticket for me and my family (total ticket 3). On the day of journey only one ticket went confirmed, so I have canceled my plan of journey and filled the TDR for all the three tickets (1 confirm and 2 waiting).
But till now I have not received my refund amount. Railway is declining my request by giving another reason. I have tried to reach them on mail/twitter but not getting satisfactory answer. Below are all the details:
Ticket Details

Transaction ID : [protected] PNR No. : [protected] Train No. & Name : 12780 / GOA EXPRESS
Date of Booking : 15-Feb-2016 Class : THIRD AC Quota : GENERAL
Date of Journey : 19-Mar-2016 From : GWL To : PUNE
Boarding At : GWL Date Of Boarding : 19-Mar-2016 Reservation Upto : PUNE
Scheduled Departure : 19:45 Hrs

Passenger Details

Sl. No. Name Age Gender Status Coach Seat / Berth / WL No
1 NITESH 30 Male RLWL 7
2 ANTIM 27 Female RLWL 8
3 SUBHASH 65 Male RLWL 9

Fare Details

Distance : 1283 KM
Ticket Fare : Rs. 3925.00
Service Charge : Rs. 45.80
Total Fare : Rs. 3970.80 *

==================
TDR request:
Dear Customer,

We wish to inform that your request for refund against PNR Number [protected] for reason "Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel.", has been received and the Reference No for this is :[protected]

======================
Refund status:
REFUND STATUS

Ticket/Journey Details
Registration No.[protected] PNR No. [protected]
Journey Date 19/03/2016 Class 3A
Train No. 12780 Train Name GOA EXPRESS
Station From GWL Station To PUNE
Boarding Point GWL Reservation Upto PUNE
Ticket No. 0 Quota E
Date of Booking 15/02/2016 Total ticket fare(Rs.) 3925
Transaction Id [protected] Pass/Warrent No. 0

Passenger Details
Name Gender Age Book Status Current Status Conc. Code Quota Refund Claim Reason
NITESH M 30 W/L 7 B1, 14 RLGN AC FAILURE

TDR Details
TDR Date 21/03/2016 00:37 TDR Filed at Stn

Registration and EDR Details
Case Registration Date 25/03/2016 Case Registered at Office SOUTH WESTERN RAILWAY
Dealer Id UBLDAVID Dealer Alloc. date 26/MAR/2016
Top Sheet Generated YES Topsheet Gen. date 26/MAR/2016
Assigned to Inspector Id Report Submission Date
EDR Fed Date Refund Status REPUDIATED

Refund Details
Refund Repudiation Date 01/04/2016 Refund Amount (Rs.) 0
Repudiation Reason TTE/GUARD CERTIFICATE NOT OBTAINED/SENT

Dear Sir/Madam, I had booked a ticket from ANVT to BGP journey date 08 JANUARY2017, but the train got late from more than 1 DAY.I had filed the TDR on the nect day at Mon, 09 Jan 2017 17:13:33 HRS.The status of TDR showing CR Repudiate.I was waiting for the train but the train got late so much so I have filled the TDR little late.Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. PNR: [protected].

Kindly check this issue and refund my amount.

I booked two tatkal tickets from thalasherry to chennai on 1st and 2nd of january 2017 which was failed due to payment settled late and reservation failed And my money was debited from my account . The amount is rs 2600 for both tickets. Irctc site is showing that the amount has been refunded to bank the very next day. But the money has not been credited to my bank account . I have been waiting for this money since last two weeks. Transaction / refund ids of two tickets are [protected] [protected]. Please take this subject seriously or should i approach any other way