Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Respected Sir/Madam,

I was booking a Railsway 2 ticket from using my debit card, sum reason canceled 2 tickets in 11/01/2017 PNR NO IS [protected], [protected] and amount is 1102.36, 2837.55 but till date not return amount
I am trying to Chennai irctc's helpline number but there is no response.
what should I do.
Please help me.

Regards

R.Nanthakumar
Erode
[protected]
[protected]

Transaction id:[protected]
Pnr no [protected]
Train no./name:12296 / sangha mitra ex
Cancellation id:[protected]

And

Transaction id:[protected] pnr no [protected] train no./name:12836 / ypr hatia exp
Cancellation id:[protected]

I had cancelled my ticket at 13 jan but still i am waiting for my refundable money and i have urgent to book another but no money in account. So please refund my money as soon as possible.

Dear sir(s),

We booked one train ticket bearing PNR No. [protected] on 14.01.2017, through internet banking and credit card as the netbanking was failed at the time of transaction. it shows two time the payment debited from the respective banks. which one is authorised by you what about second payment. can you refund the second amount. Kindly do the needful.

I am not used to book tickets online that frequent. Also, not even aware of rules in detail for cancellation. I was travelling to kutchh 5 days back with my family, one out of four tickets were not confirmed. Many people suggested me that online tickets, if are not confirmed, are automatically cancelled and refunded. So, i did not take any step at that time. But, right now, as i see, there is no refund or ticket cancelled, and irctc executive told me that we are supposed to manually cancel ticket/file tdr within 72 hours of departure of train. Also, we can do it only if we get certificate from ticket checker that the ticket is cancelled (While tc did not tell me any such thing on train while checking ticket). I do not know, if i am travelling for 5 days, and if i do not have internet facility, how am i supposed to cancel the ticket. I lost my money, because of my partial knowledge and not properly communicated information by irctc or it's employee. Do not know, what to do now.

Sir, We were trying to book railway tickets as per details provided below. The amount was debited to my account but ticket was not generated:

Passenger Names:
1) Mr. Venkateswara She 2) Mrs. Radha Shenoy and 3) Miss. Vinoo Venkatesh
Date on which booking tried: 14th January 2017 around 15.24
Date of Journey: 3rd March 2017 from Ernakulam Jn.(ERS) To Tirupati (TPTY)
Train No &name: 12625 / Kerala Express
Amount Debited to my Account: Rs.2281.26 under transaction particulars: TO ECM/3636/Irctc PayTM/Irctc ( Though booking was tried on 14th January, the amount was debited dated 16th January as 14th and 15th January were Bank holidays)
Bank Details: Federal Bank Ltd, M.G.Road, Kochi-682011
Savings A/c.No. [protected]
A/c. Holder; Mrs. Radha Shenoy
Bank IFSC Code: FDRL 0001238
My Contact: [protected]@gmail.com Mob:[protected], Tel: [protected]

My Name is Javed Istak Khan, & my bank account is with bank of maharashtra having Account no -[protected] and my IFSC code is MAHB0000982. I had booked the ticket on 26/12/2016 from Mumbai CSTt to lucknow junction of Pushpak Express train no 12534. I had try to punch my ticket 2times, But both the times my balance get deducted RS605+605= 1210. But the ticket is not get generated both the times, but my balance get deduct from my account. So todays date is 16/01/2017 till now i had not get my both the refund. My transaction ID is [protected] of first time and second transaction ID is [protected]. So i request you to please check it, and please provide me my refund as earlier as possible. i Hope your good office will do the needfull & oblidge.

Hi team,

I mistakenly entered wrong email address while registration, so now it is not allowing me to login
Account : manojt1970
Name : manoj tekawde
Correct email address : [protected]@gmail.com
Incorrect email address : [protected]@gmail.com
Request you to please change the email address for the irctc account.

Please assist
Manoj tekawde

Traveling from CDG to BRC my luggage is stolen from seat no B2, 51.
As described by co passenger, a fair tall thin guy boarded the train in NDLS and got down at NZM station.
My luggage was under seat and I was sleeping on upper birth, on coming down around 9am I found my luggage missing.
Got information from co passengers regarding the man who had come up

PNR: [protected]
Ph. [protected]
Email: shreya.[protected]@gmail.com

I had booked a ticket on 8th-Jan-2017 in 12101 / JNANESWARI DELX from
Mumbai(LTT) till Bilaspur(BSP) as I-ticket. Its been more than 8days and
the tracking id of the ticket is [protected]. I have not received the ticket yet.
Delivery service: Overnite Express Ltd
I tried to contact the IRCTC service but the no body is giving clear answer about the status. I need to get the ticket so that I can travel to the destination on the booked date.
Please help.

15/01/2017 .. tvc to ern.. Train number 06029.. pnr [protected]... My seat number is 2, I wished to sit on window side because I'm felt like uncomfortable., where on the seat no one is there.. at the time ttr came and said a bad word... This is the service provided by central government... Really it's disgusting, , I'm leaving him simple it's because of his role ..

Hi support team,
I have booked a tatkal ticket from rsr
To szm for Saryu Yamuna express (train no. 14649) on 13th oct,
2016 and date of journey was 14th oct, 2016.
For reason train delayed more than 3 hours and
The passenger has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status is turned to cr registered, but the
Amount is not refunded yet.
Please let me know what i
Can do further or else you can drop a mail to [protected]@gmail.com
Ticket details:
Do transaction :- 13th oct, 2016
Pnr number :- [protected]
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 14-oct-2016
Tdr status: cr registered
Transaction id: [protected]

Warm regards,
Rashid

I had booked air tickets under transaction id [protected] pnr no. Yvkds from delhi to aizwal and aizwal to delhi for 07.01.2017 and 10.01.2017 respectively. As my returned flight from aizwal to kolkatta was for 10.01.2017 and kolkatta to delhi for 11.01.2017, the tickets from kolkatta to delhi dated 11.01.2017 were got cancelled on 01.01.2017. I requested to irctc for refunding the cancellation amount and full details of fair charged and cancellation charges charged by them. Various e-mails were sent but no response. I also contacted over telephone but they replied that they are neither having any details of fair nor to let me know the date by which amount of refund shall be credited to my account. Being an psu employee, i preferred to book air tickets through irctc but now i feel that i had committed mistake. The staff sitting at irctc are not good in behavior. I also advised by me employer i. E. Punjab national bank to submit the details of fair charged and amount of cancellation charges.

In view of the above and hardship felt by me i request your goodself to provide me the following information immediately so that i can get reimbursement from my employer:

1. Fair charged from aizwal to kolkatta under flight no. Ai-712 dated 10.01.2017 and pnr no. Yvkds
2. Fair charged from kolkatta to delhi under flight no. Ai-763 dated 11.01.2017 and pnr number yvkds
3. Cancellation charges charged by you for the ticket kolkatta to delhi dated 11.01.2017 under pnr no. Yvkds

While booking the air ticket your office has charged rs.36537.00 on account of delhi to aizwal and aizwal to delhi tickets.

Shyam lal goyal
[protected]
[protected]@rediffmail.com

Date & time: 14-01-17 & 08:50 pm
For issue a ticket via debit card reqirment option fullup & clicked make payment option, then amount debited my a/c & sms received txn#:[protected] but ticket not issue & reply by irctc wallet PAYMENT REJECTED BY BANK Transaction Id: [protected] you can choose another payment option,
But why?
Please solve this

Irctc id - kharkwalmc
Registered mobile no. [protected].

I created my profile, when i was in service and entered the officials email id in my irctc profile as mc. [protected]@sbi.co.in. Since i am retired and my employer has stopped my email id, resulting to which, i am not getting any notification from irctc through my email.

I request to please allow me to change my email id as - mc. [protected]@hotmail.com.

Regards

I had booked railway Ticket from IRCTC through my Debit Card And because of some reason i Cancelled it, but i had not receive my refund they says that amount is refunded to PAYTMAG what should i have to do to get my refund.

Transaction details are as follows:

Case:1
Transaction ID: [protected]
Cancellation ID : [protected]
Bank: PAYTMAG
Refunded On: 09-Jan-2017

Sir, we book the tatkal ticket for[protected] from manmad to nizamuddin but railway announce train is delay and train will come on next day at 9:15 am instead of[protected]:55 PM)..But next day again status show train is cancelled and confirmation msg of train cancellation also received from irctc..then we call to customer care for refund status and customer care says refund will automatically come in your account within 4 to 5 days.

But now irctc deny for refund and customer care says that according to prs system train was not cancelled on[protected]...train cancel date was[protected] and we will not back your money because TDR filing time for refund has exceeded..so we are unable to forword your case to railway..

[protected] wali train hi to[protected] ko cancel hui...esme customer ki kya mistake...wo bol rahe hai...agar train apne starting station se hil bhi gayi to usko chala hua mana jayega..cancel nahi...but wo next station per aani bhi to chahiye thi na...

please look into this matter and what is our mistake if delay train was cancelled in next day...beshak wo[protected] ko apne starting station se chali ho but pahuchi to nahi MANMAD[protected] ko

PNR - [protected]
AMT - 2175/-

MOBILE NUMBER - [protected]
EMAIL - [protected]@zoho.com

The site do not contains SBI Bank name in the deposition of money by the Debit Card which hinder in my money deposition. It is quiet surprising to see that your site do not contain the name of the renounced bank (SBI). Also, the option other bank mentioned below it is not functional, it do not accept the name of any bank.
It is requested to look into the matter and solve it at the earliest.
Please try to resolve the matter.

Filed TDR. Their transaction ID is mentioned below Till date
have not got refund. still showing status is Reason for Repudiate TDR: NO REFUND FOR TICKET BOOKED ON DYNAMIC FARE

kindly please solve this issue
Ashish kushwaha

Cancellation ID: [protected]
PNR: [protected]
Train no: 12502
from ndls to cnb

Please revert back with reason for refund

Dear sir

This is bring to your notice that I had booked two tickets through IRCTC which I cancelled on 24 December 2016 PNR number [protected] & [protected] amount rupees 850 & 520 respectively which has not been credited into my account on cancellation transection id shown are [protected] & [protected] on dated 6 January 2017

Please do the needful

Regards
Surinder kumar
[protected] & [protected]
surinder.[protected]@gmail.com

Dear sir
My train 14853 Marudhar exp ticket PNR no. [protected] LKO to JU journey date 5th Jan 2017 cancelled . Details C K Dave 52 year age, Male, booking status B2, 46. Please refund the amount Rs 1155. I book this ticket through mobile -APP "IRCTC Connect" on 4th Dec 2016 class 3rd AC transaction I'd [protected] . This train start from Varanasi and last stop is Jodhpur. If any problem for refund please inform me on my mail id [protected]@gmail.com and [protected]@rediffmail.com
I use this app since long but not received any SMS from you. My mobile no [protected] registered with you.
Regards
C k DAVE
[protected]
[protected]@gmail.com