Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Oday morning I was trying to book the tickets for myself, my wife and my son for the journey dated May 13, 2017 from IRCTC website. I logged in correctly at 8:00 am in the morning and when I started my booking 300 seats were available for booking. I completed the whole process of payment but to my surprise twice my account was debited but my ticket was not confirmed by IRCTC. If the same was confirmed first time I would have got the confirmed ticket. Due to the failure of IRCTC I have got waiting list tickets. By the time ticket was booked in third attempt the ticket went into waiting list of more then 75. I fail to understand that how quickly all this tickets get sold and the genuine travellers like me don't get any tickets but the agents get all the tickets. It shows that there is something fishy with IRCTC & Agents.

Reference No. of both the deductions from my Bank Account are as follows; Within few seconds all the tickets get sold. There is some big fraud going on with ticket bookings. Request you to provide me with the confirm tickets and refund my balance for the other failed bookings.

13 Jan 2017 [protected]-IRCTC_NEW [protected] 13 Jan 2017 11.50
13 Jan 2017 [protected]-IRCTC_NEW [protected] 13 Jan 2017 1, 770.00
13 Jan 2017 [protected]-IRCTC_NEW [protected] 13 Jan 2017 11.50
13 Jan 2017 [protected]-IRCTC_NEW [protected] 13 Jan 2017 1, 770.00
13 Jan 2017 [protected]-IRCTC_NEW [protected] 13 Jan 2017 11.50
13 Jan 2017 [protected]-IRCTC_NEW [protected] 13 Jan 2017 1, 770.00

Sir, I have booked a train ticket ( ) from BZA to MAS, date of journey 14-Dec-2016. But the train was late by almost 5 hrs at BZA station so i applied for TDR. But the status is CR Repudiate. How can this be? according to rules if train is late more than 3 hrs you will give back all the money. And i came to know train running late only at BZA station.I want my money back

Respected Sir/Madam,
Recently I have travelled through Rajdhani Express and based upon my personal experiences/observations I would like to draw your kind attention towards certain issues mentioned below-
1.The catering charges are "compulsory" for Trains like Rajdhani & Duronto if I want to travel in these executive trains.
Explanation- Though if I consider on a rational & humanitarian ground, it's very likely to serve good on such long distance trains but what I think is that the meals can also be purchased from the authorised vendors/IRCTC staffs on demand or by pre-booking meals but it should not be a compulsions for the passengers to pay for meals if they want a ticket.
2.The catering charges for Veg & Non-Veg meals in these trains are same for the sake o[censored]niformity but we know the actual price difference in there raw material & preparations.
3.The quality of food served in these Trains is a matter of confusions, suspicion & it remains changing with the location & time of the day.
So, in the above lines I have expressed my views.Therefore, understanding the veracity of the circumstances, I hope that you will certainly take necessary measures for the benefit of the passengers.
Thank You,

Dear Sir/Madam, I had booked a ticket fromSBC to MAS Chennai Mail on 4/01/2017 but the train got late from more than 7 hours.I had filed the TDR on the same day at 04/01/2017 at 22:25:02 HRS.The status of TDR showing CR Repudiate.I was waiting for the train but the train got late so much so I have filled the TDR little late.Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours.
TDR Transactions
SNo Cancellation ID PNR Number From To Date of Journey TDR Status TDR Filing Date
1 [protected] [protected] SBC MAS 04-Jan-2017 CR Repudiate 04-Jan-2017 22:25:02 HRS

Sir, I am writing to lodge my very strong complain against the Indian Railways. I haven't got my refund against the cancelled ticket yet despite the lapse of 30 days. I never thought the careless attitude of Indian Railways. Now I have got no option but to go the consumer court against the Indian Railways. My cancellation id is [protected]. My PNR no. was [protected]. Train no. was 22411/NHLN- NDLS. Date of journey 21st Dec. 2016 and date of cancellation was 29th Dec.
Kindly refund my money and oblige. I have written to Indian Railways regarding the same many a times
sanjay sharma

Dear Sir/ Madam

I tried booking ticket on Chakradharpur Howrah Express on 9th Jan, 2017 and the amount of Rs 1806.64 was deducted from my account, but it showed that transaction was failed and the ticket was not even booked. The amount for the same has not been refunded to my account yet even though the transaction has failed. Kindly look into the same and please assist. Please find the snapshot of deductions on IRCTC site as well as my bank account for proof.

Respected Sir/Madam

i had booked a ticket through IRCTC portal with log in-kamfriends on 25th Dec 2016. After payment confirmation site is hanged, and due to ticket had not been booked while amount deducted from my account.

so many times i have contacted customer care department of IRCTC but nobody helping me except consolidation.
in IRCTC id it is showing that "refunded on 02 jan 2016". while amount is still not been refunded in my bank account.
I had mailed three times with ticket id.-4763847, 4784777 & 4785112, but i have been consolidated for genuine refund. its 16 days have been passed but its not refunded in my account yet.i am attaching the recent bank statement for the same.
I dont have another option of Consumer Court except this last attempt.
please do the needful.
transaction id-[protected]

thanking you
Shrikant Kumar
Mob-[protected]

Tdr filled and cr registered 14 days over but money not yet received .showing still cr registered .please solve my issue.my ticket was partially conformed and i booked for four members but unfortunately two of them were traveled and remain not so i filled tdr on that but it is showing cr register but its more than 14 days till to date i didn't get refund against that please find attached details. cancellation id is [protected] .pnr no [protected].

Does not get ticket id​, because same day i book two separate tickets from same id

Amount deducted but ticket is not shown in irctc booked history
Irctc id: ppp777ppp
Transaction description : [protected]
Transaction id : s49497734
Description: irctc:mclick:[protected]:ticket
​mob:[protected]​

I was trying to book a tatkal ticket on 3rd december 2016 through IRCTC website. the ticket didnt get booked but money got deducted from my bank account. on 5th december 2016 it showed in the irctc website, that my money was refunded into the bank account, but when i checked in the bank transaction history then it did not show any refunded amount from IRCTC.
the irctc complaint numbers are either not reachable or busy.

I was wrongly entered my email address while sign up irctc account. I received OTP code for mobile verification code only. Due to wrong registered email address in the user I'd of sadique071 i am not able to get OTP no for mail address wrongly registered. To sign in i am in need of communicated OTP codes from my actual mail address. Pl help me change my mail address in the register

Sir/madam
This is Naveen kumar gudipudi i booked the Tatkal ticket from vijayawada to chennai, but Tamilnadu express got more than 10 hours late and i filled tdr about train got more than 3 hours late and passager not travelled but Tdr status shows CR Repudated.

PNR Number:[protected]
TDR Filing Date:01-Jan-2017 19:26:15 HRS
Cancellation ID:[protected]

please solve this issue ASAP revert back to me.

Sir/madam

My train 12307 was on Wed Jan 04(Sheduled departure 20:10:00) was at Agra fort station. I came to know that the train would be late more than 3 hrs.
so I filed TDR against My PNR Number [protected] and PNR Number [protected](TDR filing time :Wed Jan 04 18:18:48 IST 2017, and Wed Jan 04 18:17:34 IST 2017 respectively) before sheduled and actual departure of the train . As per railway rule for train late more than 3hrs, I had applied TDR before sheduled and actual departure of train, but it is repudiated by the Chief Commercial Manager/Refunds with reason of '' Invalid TDR stamp: delay''. Actual train depature time was about Thr Jan 05 3:00:00 which is almost more than 7 hrs late at Agra cant station. It is totally injustice.

Hi support team,
I have booked a tatkal ticket from ALD
To ANVT for Train No./Name: 22427/BHRIGU SF EXP on Date of Booking: 10-Dec-2016 and Date of Journey: 12-Dec-2016.
For reason train delayed more than 3 hours and
The passenger has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else i might be missing to
Get amount refunded. Please let me know what i
Can do further or else you can drop a mail to [protected]@gmail.com
Ticket details:

Transaction ID: [protected].
Pnr number :-[protected]
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 12-Dec-2016 19:38:44 HRS
Tdr status: cr registered
Cancellation id: [protected]
Tdr zone: NORTHERN RAILWAY (NR)
Registration no:[protected]
Warm regards,
Abhimanyu singh

Dear sir/ Madam

I booked ticket in Train No.- 22824 from bokaro steel city(BKSC) to Bhubaneswar (BBS) on 28-Dec-2016. The train was more than 12 hrs late. On 27-Dec-2016, I filed TDR before actual departure yet not received the amount. When I checked my TDR status it was written as CR REPUDIATE. It is requested to look into the matter and clear the amount as soon as possible.

The necessary details are as below,

Reason to file TDR : Train Late More Than Three Hours and Passenger Not Travelled.
Train no. 22824
PNR No : [protected]
Date of Journey: 28-Dec-2016 3AC

I have discontinued using my older number and am trying to update my new number.

However, every time I try to do this, it gives an error (Screenshot below). All my e-wallet money is on hold since I cannot receive the OTP on my current number.

User ID - shwetabh86
Older number - [protected]
New number - [protected]

I have tried contacting irctc over email at least 4 times in last one month but no response.

I have tried contacting irctc over phone on all three customer care numbers but no one answers/says all executives are busy, call later.

I had booked two tickets from Aljn to. Amh on 28/12/2016 PNR NO.[protected] TRANS ID. [protected] . Due to some inconvenience train was cancelled on that day. Some day ago I mail to [protected]@irctc about the refundable of fee But till the date I haven't received any money I haven't seen such type of service from irctc near about 12_13 day have past
So please refund my fare fee

I had planned a trip to Mookambika on 30 Dec, 2016. As all my tickets were on waiting list, I cancelled the same.I have not received refund on the cancelled tickets in my bank account. These tickets were booked using my federal bank debit card using www.irctc.co.in website. The following tickets were cancelled
Cancellation ID Amount
[protected] 2175.00
[protected] 705.00
[protected] 1470.00
[protected] 1220.00

Total Rs.5570.00

Dear sir,

I had booked a tatkal ticket with PNR # [protected] (Chhatisgarh Express) for travelling from bhopal to bilaspur on 16.12.2016. the train was late (more than 10 hours). After cheking The status of train at around 04:00 pm I had filed the TDR citing the reason that the train is late more than 03 hours and hence i shall not travel by this train my ticket amount shall be refunded in my account.
Thereafter I received an email from Chief Commercial Manager/Refunds ([protected]@irctc.co.in) on 21.12.2016 stating that your refund has been repudiated without mentioning any reason.
After that I had sent request regarding the refund for the same to [protected]@irctc.co.in vide email dtd. 27.12.2016, 03.01.2017 and 09.01.2017 to but neither did I receive my refund nor any reply from IRCTC.

Hence it is requested to please help me in getting my refund as this is absolutely unethical and unprofessional behaviour of IRCTC for not refunding the money eventhough the train was running late for more than 10 hours.

Regards,
Anurag Singh Chauhan
email: [protected]@bhelbpl.co.in
Mob:[protected]

Money deducted for failed transaction and no refunds processed.

I have been trying to contact them through email and phone which gone in vein.

Chennai Helpline works and they never pick the calls. This is worst response from the team.

Transaction ID: [protected]
Date of Booking: 29-Dec-2016
Transaction Amount:1460.0